6-POS Interrogatories - Final.xlsx
XLSX spreadsheet 13 KB Posted
- Attached to
- POINT OF SALE SYSTEM
- Solicitation number
- WM2624
- Issued by
- Cook County, Illinois
About this file
This file contains interrogatories for RFP #WM2624 issued by the City Colleges of Chicago's Washburne Culinary & Hospitality Institute (WCHI) in Illinois, seeking an enterprise-grade Point-of-Sale (POS) system solution. The solicitation requires respondents to address 13 key evaluation areas spanning relevant experience, implementation methodology, data migration processes, multi-location operations capabilities, inventory management functions, reservation and guest management systems, catering and event management features, reporting and dashboard functionality, user security and access controls, cybersecurity and business continuity frameworks, payment processing and reconciliation capabilities, hardware and mobility options, and training and support models. The RFP has a due date of November 19, 2026, at 12:00 PM Central Daylight Time. The requested solution must support instructional operations, retail food service, full-service restaurant operations, catering activities, and inventory management while serving multiple business units and profit centers with centralized reporting and administrative oversight capabilities.
The interrogatories do not specify pricing terms, set-asides, incumbents, funding amounts, or contract duration details. However, the solicitation requires vendors to demonstrate experience implementing POS systems in higher education culinary, hospitality, and campus-operated restaurant environments, including systems used for student instructional purposes. Vendors must address integration capabilities with third-party reservation platforms such as OpenTable, Resy, and Tock; payment processor support and associated fees; PCI compliance and encryption standards; disaster recovery and business continuity protocols with defined recovery time and point objectives; and comprehensive training and support models with guaranteed response times by severity level.
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Text version
Sheet1
| CITY COLLEGES OF CHICAGO |
| RFP #WM2624 - POS SYSTEM |
| Due Date: November 19, 2026 no later than 12:00pm (CDT) |
| No. | Vendor Question | Response |
| 1 | Relevant Experience | |
| Describe your experience implementing and supporting POS systems in higher education culinary, hospitality, or campus-operated restaurant environments, including systems used by students for instructional purposes. | ||
| 2 | Implementation Approach | |
| Describe your implementation methodology, key milestones, estimated timeline, and the internal resources WCHI would need to provide from contract award through go-live. | ||
| 3 | Data Migration | |
| Explain your process for migrating data from an existing POS system, including data validation, testing, reconciliation, and contingency planning. | ||
| 4 | Multi-Location Operations | |
| Explain how your system manages multiple locations or profit centers while providing centralized oversight, consolidated reporting, and business-unit-level reporting. | ||
| 5 | Inventory Management | |
| Describe your inventory-management capabilities, including ingredient-level tracking, menu-item depletion, out-of-stock controls, inventory transfers, adjustments, valuation, and audit trails. | ||
| 6 | Reservation and Guest Management | |
| Describe your restaurant reservation and guest-management capabilities, including integrations with platforms such as OpenTable, Resy, and Tock, and any additional costs or limitations associated with those integrations. | ||
| 7 | Catering and Event Management | |
| Describe your catering and event-management functionality, including proposals, contracts, deposits, invoicing, final payments, event billing, online ordering, and the ability to manage multiple events simultaneously. | ||
| 8 | Reporting and Dashboards | |
| Describe your standard and customizable reporting and dashboard capabilities, including real-time reporting, available export formats, and whether users can create reports without vendor assistance. | ||
| 9 | User Security and Access | |
| Describe your user-security controls, including role-based permissions, audit logs, data retention, user-access reviews, and controls for faculty, staff, administrators, and student employees. | ||
| 10 | Cybersecurity and Continuity | |
| Describe your cybersecurity, privacy, disaster-recovery, and business-continuity framework, including third-party certifications, PCI compliance, encryption standards, security updates, recovery time objectives, and recovery point objectives. | ||
| 11 | Payment Processing and Reconciliation | |
| Identify all supported payment processors, merchant-processing restrictions, transaction and gateway fees, settlement timelines, reconciliation processes, and minimum transaction-volume requirements. | ||
| 12 | Hardware and Mobility | |
| Describe all proposed hardware and mobile-device options, including expected lifespan, warranties, replacement timelines, supported peripherals, and whether WCHI can reuse existing equipment. | ||
| 13 | Training, Support, and Escalation | |
| Describe your training, ongoing support, and escalation model, including training for administrators, faculty, staff, and student employees; refresher and onboarding resources; support hours; emergency coverage; and guaranteed response times by severity level. |
File details come from the government source that posted it. Updated .