51380JD1022.pdf

51380 JD 1122 1

STATE OF MONTANA

JOB DESCRIPTION

Montana state government is an equal opportunity employer. The State shall, upon request, provide reasonable accommodations to otherwise qualified individuals with disabilities.

Job Title: Client Services Manager Position Numbers: 51380

Location: Boulder Department: DPHHS

Division and Bureau: State Run Facilities / Intensive Behavior Center

Job Overview: The Intensive Behavior Center (IBC) is an intensive, short-term treatment facility for individuals who have intellectual disabilities and co-occurring mental illnesses. IBC provides an environment for building healthy, effective, and fulfilling lives so those receiving treatment can live successfully in the community after discharge.

This position oversees and coordinates services provided to clients by all direct care staff and shift managers to ensure the facility is meeting licensure standards and implementing client treatment plans. Directs, supervises, and evaluates the work activities of all shift managers, recreational staff and direct support staff. Ensures that client programming is operating efficiently in coordination with the professional clinical staff.

This position manages cost centers associated with programs and staffing.

Essential Functions (Major Duties or Responsibilities):

Staff Management 50%

• Directs shift managers in the monitoring and oversight of program implementation

• Ensures direct reports adhere to both agency and unit policies and procedures

• Responsible for hiring, assigning job duties, approving leave, and approving timesheets for all direct reports along with contracted direct care staff

• Establishes and ensures staffing priorities are met based on approved staffing levels

• Authorizes overtime and/or substitute employees as necessary

• Monitors daily assignments to adhere to union CBA guidelines

• Manages unscheduled absences of shift managers / direct service professional (DSPs) during scheduled hours

• Consults with Facility Services Manager on industrial injuries and/or light duty return to work

• Tracks absenteeism/tardiness ensures informal and/or progressive discipline is instituted as needed

• Mentors, coaches, and provides intellectual support for shift managers and DSPs

• Manages employee performance and implements progressive discipline actions as needed with emphasis on the completion of all required documentation

• Instructs, trains and monitors staff to promote safety in the workplace

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• Schedules meetings with all direct reports a minimum of twice per month to provide information and solicit feedback on managerial model

• Tours all shifts (3rd shift minimum once weekly) to enhance staff communication and direct supervision

Coordination of Client Services 30%

• Creates and implements the Master Treatment Mall Schedule for employees and clients.

• Oversees Treatment Mall Planning Meeting with management and facilitates

Interdisciplinary Team Scheduling Meetings to schedule clients into classes

• Utilizes scheduling software to create schedules and run reports for employees and clients to use during Treatment Mall hours

• Coordinates community outings, increasing client access to activities outside of the facility

• Ensures active treatment occurs throughout the day

• Observes and evaluates client services/treatment/programming by regularly touring client services areas

• Manages the client grievance process to include coordination of written responses

Leadership Duties 20%

• Serves as Administrator On-Call when scheduled

• Supports the facility administrator by performing other tasks as assigned

• Secures and maintains instructor certifications and qualifications in MANDT, First Aid, CPR, and other areas of expertise, as required

Supervision

This position directly supervises 6 staff and indirectly supervises up to 41 staff.

• Shift Managers – 51541; 51554; 51555; 51663; 51773; 51792

Physical and Environmental Demands:

Typical office/residential environment, however, assisting with de-escalation of clients may be necessary at times. Must tour all campus / facility locations on occasion in inclement weather. May be required to lift up to 50 lbs. Must be able to perform manual labor tasks which may involve tools and/or equipment and physical activities including standing, walking, lifting, bending, pushing, pulling, and twisting.

Knowledge, Skills, and Abilities (Behaviors):

Required for the first day of work:

• Knowledge of the basic principles and practices of human service coordination

• General knowledge of developmental disabilities, and/or mental illnesses

• Skill in working with individuals with developmental disabilities and/or mental illnesses

• Strong written and verbal communication skills and public speaking ability

• Ability to establish and maintain effective working relationships

• Skills in staffing and supervisory methods, practices, and techniques in a 24 hour a day/seven day a week environment.

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• Ability to plan, organize, and meet deadlines

• Ability to participate in the development of treatment plans

• Ability to deal calmly with high stress situations

• Establish and maintain effective working relationships with the Interdisciplinary Team, clients, and the public

Minimum Qualifications (Education and Experience):

• Bachelor’s degree in psychology, special education, social work, communication, or related human services field is preferred

• Three years experience in an environment providing services to individuals with developmental disabilities and/or mental illnesses

• Four years of progressively responsible experience as a supervisor or manager in a health and human service setting, one of which was providing services to individuals with developmental disabilities and/or mental illnesses

• Preferred: Certified Mandt instructor (can obtain within six months of hire)

• Equivalent combinations of directly related education and work experience may be considered on case-by-case basis

Special Requirements:

List any other special required information for this position

Fingerprint check Valid driver’s license

Background Check Union Code _____

Safety Responsibilities:

1. Complies with the Department’s Safety Program as outlined in its Workplace Safety Policy;

2. Observes all safety rules and applies accident prevention principles while performing duties; and

3. Reports all workplace accidents or injuries to the supervisor or designee.

The specific statements shown in each section of this description are not intended to be all inclusive. They represent typical elements and criteria considered necessary to perform the job successfully.

51380 JD 1122

Signatures

My signature below indicates the statements in the job description are accurate and complete.

Facility Administrator

Immediate Supervisor Title Date

Chief Healthcare Facilities Officer

Administrative Review Title Date

My signature below indicates that I have read this job description.

Employee Title Date

Human Resources Review

Job Code Title: Administrative Supervisor Job Code Number: B1JO5M

My signature below indicates that Human Resources has reviewed this job description for completeness and has made the following determinations:

FLSA Exempt FLSA Non-Exempt

Telework Available Telework Not Available

Classification Complete Organizational Chart attached

Human Resources:

Sarah Green Senior HR Partner 11/03/2022

Signature Title Date