5-APPENDIX F.docx

APPENDIX F

ORGANIZATIONAL REFERENCE QUESTIONNAIRE

The State of New Mexico, as a part of the RFP process, requires Offerors to list a minimum of three (3) organizational references in their proposals. The purpose of these references is to document Offeror’s experience relevant to the Section IV.A, Detailed Scope of Work in an effort to evaluate Offeror’s ability to provide goods and/or services, performance under similar contracts, and ability to provide knowledgeable and experienced staffing.

Offeror is required to send the following Organizational Reference Questionnaire to each business reference listed in its proposal, as per Section IV.B.2. The business reference, if it chooses to respond, is required to submit its response to the Organizational Reference Questionnaire directly to: Michelle Taylor at ASD.CDU@CYFD.NM.GOV by October 28, 2025 5:00 PM MST/MDT for inclusion in the evaluation process. The Questionnaire and information provided will become a part of the submitted proposal. Businesses/Organizations providing references may be contacted for validation of content provided therein.

RFP # 26-690-4000-34051

ORGANIZATIONAL REFERENCE QUESTIONNAIRE

FOR:

Offeror, your name goes here

This form is being submitted to your company for completion as a reference for the organization listed above. Submit this Questionnaire to the State of New Mexico, Children, Youth and Families Department via e-mail to:

Forms must be submitted no later than October 28, 2025, 5:00 PM MST/MDT and must not be returned to the organization requesting the reference. References are strongly encouraged to provide thorough comments in response to the questions asked. The comments you provide will help the State of New Mexico evaluate the above-referenced Offeror’s service history, successful execution of services, and evidence of customer/client satisfaction.

For questions or concerns regarding this form, please contact the State of New Mexico Procurement Manager at Michelle Taylor at ASD.CDU@CYFD.NM.GOV. When contacting the Procurement Manager, include the Request for Proposal number provided at the top of this page.

Organization providing reference

Contact name and title/position

Contact telephone number(s)

Contact e-mail address

Project/Service description

Project/Service dates (start and end dates)

Technical environment for the project your providing a reference (i.e., Software applications, Internet capabilities, Data communications, Network, Hardware);

QUESTIONS:

1. In what capacity have you worked with [Offeror name] in the past?

2. How would you describe [Offeror name]’s knowledge and expertise?

1. How would you describe [Offeror name] flexibility relative to changes in the project scope and timelines?

4. How satisfied are you with the materials/documentation produced by [Offeror name]?

5. How would you describe the dynamics/interaction between [Offeror name]’s personnel and your staff?

1. By name, please identify who are/were [Offeror name]’s principal representatives involved in your project. How would you describe your satisfaction with each representative, individually? Please provide a brief comment on the skills, knowledge, behaviors, or other factors on which you based your satisfaction.

1. How satisfied are/were you with the services rendered and/or products developed by [Offeror name]? Please provide a brief explanation as to why you were or were not satisfied.

1. With which aspect(s) of [Offeror name]'s services are/were you most satisfied? Please provide a brief explanation as to why you were satisfied.

1. With which aspect(s) of [Offeror name]'s services are/were you least satisfied? Please provide a brief explanation as to why you were dissatisfied.

1. Would you recommend [Offeror name]'s services to your organization again? Why or why not?

1. Is there any other information you wish to share regarding [Offeror name]?