39 - Military OneSource Historical Data FY20-FY22.xlsx

XLSX spreadsheet 504 KB Posted Oct 30, 2023

Attached to: Military OneSource Program - Request for Proposal (RFP) 47QFCA23R0053 Federal contract opportunity
Solicitation number: 47QFCA23R0053
Issued by: General Services Administration Federal Acquisition Service Assisted Acquisition Services Federal Systems Integration and Management Center

About this file

Written by GovTribe AI · Dec 21, 2023

This document summarizes historical utilization data for the Military OneSource program for fiscal years 2020 through 2022. It provides monthly and yearly totals for overall utilization and various services provided through the program, including non-medical counseling, financial counseling, health and wellness coaching, and telephone activity. Data is broken down by military branch and includes metrics like total phone contacts, cases opened by phone, follow-up attempts, total outbound calls, and chat activity. The document also indicates yearly and monthly averages for these figures. It appears to be a record of past performance on the existing Military OneSource contract to aid with evaluation of proposals for the new RFP number 47QFCA23R0053 for continued services, with a period of performance from October 2023 through September 2028.

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SF-30 -Amendment 10.pdf	PDF	Oct 3, 2024
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43 - Amd 09 Question and Answer.docx	DOCX document	Oct 3, 2024
43 - Amd 07 Question and Answer.pdf	PDF	Feb 16, 2024
Standard Form 30 - 47QFCA23R0053 Amendment 07- Feb15 2024.pdf	PDF	Feb 16, 2024
Amd 07 RFP 47QFCA23R0053 - Military OneSource Program.docx	DOCX document	Feb 16, 2024
Standard Form 30 - 47QFCA23R0053 Amendment 06.pdf	PDF	Feb 9, 2024
Amd 06 RFP 47QFCA23R0053 - Military OneSource Program Cover Letter.docx	DOCX document	Feb 9, 2024
32 - Amd 06 Program Staffing Plan (PSP).xlsx	XLSX spreadsheet	Feb 9, 2024
43 - Amd 06 Question and Answer Template.xlsx	XLSX spreadsheet	Feb 9, 2024
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08 - Amd 03. Elec Case Mgt System (eCMS) Overview.docx	DOCX document	Dec 21, 2023
09 - Amd 03. Glossary of Terms.docx	DOCX document	Dec 21, 2023
06 - Amd 03. Non-Med Counseling Warm Hand-Off and Referrals.docx	DOCX document	Dec 21, 2023
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35 - Amd 03. Past Performance Reference Sheets.docx	DOCX document	Dec 21, 2023
13 - Amd 03. Wounded Warrior Specialty Consultations.docx	DOCX document	Dec 21, 2023
41 - Amd 03. Eligibility Matrix_DEC23_v4.xlsx	XLSX spreadsheet	Dec 21, 2023
18 - Amd 03. Program Office Reporting Requirments.docx	DOCX document	Dec 21, 2023
50 - Amd 03. Durable Property Inventory.xlsx	XLSX spreadsheet	Dec 21, 2023
Standard Form 30 - 47QFCA23R0053 Amendment 02- Dec 5 2023.pdf	PDF	Dec 5, 2023
Standard Form 30 - 47QFCA23R0053 Amendment 01- Nov 13 2023.pdf	PDF	Nov 13, 2023
SF-30 47QFCA23R0053 Amendment 01 - .pdf	PDF	Nov 6, 2023
RFP 47QFCA23R0053 - Military OneSource Program October 30 2023.pdf	PDF	Oct 30, 2023
22 - Fulfillment Process.pdf	PDF	Oct 30, 2023
15 - Secure Logon Process.pdf	PDF	Oct 30, 2023
08 - Electronic Case Management System (eCMS) Overview.docx	DOCX document	Oct 30, 2023
27 - Request to Initiate Purchase (RIP).xlsx	XLSX spreadsheet	Oct 30, 2023
29 - Deliverable Acceptance-Rejection.docx	DOCX document	Oct 30, 2023
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31 - OCI Statement.docx	DOCX document	Oct 30, 2023
19 - CAC Security Bulletin.pdf	PDF	Oct 30, 2023
RFP 47QFCA23R0053 - SF-1449.pdf	PDF	Oct 30, 2023
47 - Military OneSource - Overview Slidedeck.pptx	PPTX presentation	Oct 30, 2023
20 - DD254.pdf	PDF	Oct 30, 2023
25 - List of References.docx	DOCX document	Oct 30, 2023
24 - Problem Notification Report.docx	DOCX document	Oct 30, 2023
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30 - Military OneSource Draft QASP.docx	DOCX document	Oct 30, 2023
35 - Past Performance Reference Sheets.docx	DOCX document	Oct 30, 2023
02 - Incremental Funding Table.xlsx	XLSX spreadsheet	Oct 30, 2023
07 - Electronic Case Management System (eCMS) -Tech Diagram.pdf	PDF	Oct 30, 2023
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32 - Project Staffing Plan (PSP).xlsx	XLSX spreadsheet	Oct 30, 2023
26 - Consent to Purchase (CTP).xlsx	XLSX spreadsheet	Oct 30, 2023
40 - Commercial and Individual Model_Subk Plan-Jan 2023.docx	DOCX document	Oct 30, 2023
43 - Question and Answer Template.xlsx	XLSX spreadsheet	Oct 30, 2023

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Document Notes

Tab colors:		Current Monthly Average Divisor:	12
	Yellow tabs are incomplete and require data entry.	Note that we're doing this only for month, not day.
	Purple tabs had major structural changes in the Overall or Branch reports that have not been accounted for.	This means the daily averages will not be accurate during the year.
	Clear tabs are complete and ready for review.	Start Date	10/1/21
	Green tabs are complete and have been reviewed.	End Date	9/30/22
	Dark blue tabs are completed except for coming month data that we do not have.	Number of Days Divisor	365
	Light blue tabs are data-entry tabs that will not be visible in the final report	Number of days in February	28
	Orange tabs are for documentation purposes only and will not be visible in the final report.
	Reb tabs have not been started.
Notes:
The Title Page and Table of Contents assume that the report will be submitted November 30th.
Orange and light blue tabs will remain in the document but be hidden.
February figures are divided by 28 throughout the document to get daily averages. (This will need to be changed to 29 during leap years.)
This could be replaced once using the formula =EOMONTH('Document Notes'!$N$4,COLUMN(C150)-3)-EOMONTH('Document Notes'!$N$4,COLUMN(B150)-3).
Yearly figures are divided by 365 throughout the document to get daily averages. (This will need to be changed to 366 during leap years.)
Overall Tabs not included in Annual:
	Overall Utilization (the Branch version is used instead).
	Call Activity (Branch Telephone Activity is used instead).
	Utilization by Rank (has never been included; far too much data to show on an Annual scale).
	Employee Training (has never been included; presumably it isn't of interest on an Annual scale).
	Provider Network Metrics (has never been included; doesn't change enough month-to-month to be worthwhile).
	Translation By Location (has never been included; presumably too detailed and not of interest on an Annual scale).
	Glossary (has never been included; presumably unnecessary).
Branch Tabs not included in Annual:
	Demographics (has never been included; presumbly too detailed and not of interest on an Annual scale).
	Usage by Location (has never been included; far too much data to show on an Annual scale).
Reference
	Most tabs pull from existing monthly Overall and Branch reports.
	Overall Utilization - use Aggregated/Annual - Overall Utilization Revised.xlsx worksheet.
	Telephone Activity - use Quick Tracker report to generate Overall General Info and Follow-Up numbers.
	Telephone Activity - Total Outbound Calls is pulled from the Overall reports' Overall Utilization tab (the FYTDs are visible in the OU Entry tab).
	In-Theater Counseling is based on Telephonic In-Theater Counseling numbers from Overall Report (monthly, not FYTD).
	Financial Counseling - video numbers are stored in branch data aggregate folders even though they are not reported.
	Health & Wellness - use SQL in Aggregated/Health&Wellness_Video_Coaching_Branch.xlsx worksheet to generate Video numbers.
	Outside Referrals - Sexual Assault and Domestic Violence data are stored in branch data aggregate folders even though they are not reported.
	Top 5 HR - generate sum per month within Top_5_Reasons_To_Call macro file (Overall will be greater than sum of branches).
	Translation Services - get total from CLCI report from Overall/Raw/Monthly Contributors.
October tasks
	Ensure that Current Monthly Average Divisor (cell Q1) is set to 12.
	Populate and sort the Top 5 tab based on September FYTD.
	Check pie charts', column charts' and bar charts' data labels.
	Ensure all footnotes have been validated and entered; reach out to SME if still need explanation.

Overall Utilization

Overall Utilization	Fiscal Year (FY)
Date Parameters	OCT 1- SEP 30

Overall Utilization	Monthly Average
FY2022	FY2022	73,636
FY2021	FY2021	63,533
FY2020	FY2020

Overall Utilization (monthly)	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Total
FY2022	66,275	64,560	57,978	71,323	82,136	95,027	88,678	72,681	72,669	66,673	78,021	67,606	883,627
FY2021	59,910	55,731	59,149	67,953	72,686	77,677	66,636	60,280	58,905	56,494	63,960	63,013	762,394
FY2020	58,955	51,950	52,087	68,023	67,842	71,470	61,834	56,841	61,314	66,639	66,764	62,237	745,956
Note: Overall Utilization includes all non-medical counseling (face-to-face, telephonic, online, and video), financial counseling (face-to-face, telephonic, and video), telephonic tax counseling, and health and wellness coaching (telephonic, online, and video) as well as phone calls, emails, chats, and online registrations. The numbers reflect the total number of services rendered, not the total number of unique users.

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OU Entry

Run Date	11/21/22	2022									2021					Actual	Estimated	Actual
Overall Utilization	Title	9	8	7	6	5	4	3	2	1	12	11	10	PFY		FY2021	FY2022	FY2022
Army	Active Duty	150548	140300	126529	116519	105136	93937	78484	60641	43254	28506	19781	9904	138996	Note: The PFY numbers aren't visible	138996	118686	260272
	Guard	40823	38778	35001	32972	29580	26557	21509	16981	12603	9346	6300	2479	38125	on the display tab anyway.	38125	37800	147209
	Reserve	17172	15856	14422	13349	12005	10597	8681	6750	5278	4056	2635	1120	14512		14512	15810	31703
	Retired	2179	2002	1804	1632	1447	1277	987	773	565	390	264	135	1369	Branch numbers Jan-Sep 2022 appear to be far too high. Recalculate and repopulate.	1369	1584	2179
	Discharged	10154	9430	8074	7515	6543	4948	4705	3362	2265	1559	992	638	9310		9310	5952	42847
	Unable to Identify	299	279	249	218	182	143	129	114	81	56	38	16	210		210	228	299

Marine Corps	Active Duty	37113	34750	32079	29808	27325	24941	19441	14426	10877	7158	4978	2662	36456	36456	29868	61913
	Reserve	2287	2187	2041	1942	1824	1538	1220	1012	837	537	458	340	1666	1666	2748	5262
	Retired	517	493	453	414	367	330	249	184	124	80	57	31	361	361	342	517
	Discharged	4280	4041	3340	3028	2713	2458	2392	2303	2005	1439	573	265	5417	5417	3438	22311
	Unable to Identify	118	107	93	77	62	48	34	29	24	21	16	10	43	43	96	118

Navy	Active Duty	85192	80157	73413	68066	62410	56447	45968	32570	23571	16519	11570	5646	73134	73134	69420	132926
	Reserve	4196	3991	3674	3469	3236	2870	2230	1515	1141	813	593	309	3701	3701	3558	8592
	Retired	1007	914	836	768	688	607	460	327	219	156	103	42	599	599	618	1007
	Discharged	7865	7002	6464	5403	4978	4497	4351	3138	2441	1907	1457	883	4419	4419	8742	36246
	Unable to Identify	118	106	84	74	63	50	37	31	30	23	12	8	73	73	72	118

Air Force	Active Duty	85385	80221	73506	68767	63845	58507	46655	34419	24364	16872	11408	5722	86670	86670	68448	146002
	Guard	12375	11231	10385	9531	8602	7467	6216	4545	3224	2412	1860	1058	10972	10972	11160	33177
	Reserve	8002	7376	6802	6078	5606	4929	4032	3145	2241	1567	1039	655	6155	6155	6234	17822
	Retired	1168	1063	987	909	825	749	562	418	286	194	124	65	838	838	744	1168
	Discharged	8058	7310	6767	6413	5302	3870	3788	2816	2141	1435	564	203	6014	6014	3384	42903
	Unable to Identify	122	112	93	82	73	68	61	54	39	27	20	8	94	94	120	122

															Total	439134	389052	994713
(From Annual Overall Utilization worksheet)	Overall Utilization	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Total
	FY2022	66,275	64,560	57,978	71,323	82,136	95,027	88,678	72,681	72,669	66,673	78,021	67,606	883,627
	FY2021	59,910	55,731	59,149	67,953	72,686	77,677	66,636	60,280	58,905	56,494	63,960	63,013	762,394

10248	13771	10010	11383	11199	15453	17843	17387	14748	8725	9877	9904
2045	3777	2029	3392	3023	5048	4528	4378	3257	3046	3821	2479
1316	1434	1073	1344	1408	1916	1931	1472	1222	1421	1515	1120
177	198	172	185	170	290	214	208	175	126	129	135
724	1356	559	972	1595	243	1343	1097	706	567	354	638
20	30	31	36	39	14	15	33	25	18	22	16
2363	2671	2271	2483	2384	5500	5015	3549	3719	2180	2316	2662
100	146	99	118	286	318	208	175	300	79	118	340
24	40	39	47	37	81	65	60	44	23	26	31
239	701	312	315	255	66	89	298	566	866	308	265
11	14	16	15	14	14	5	5	3	5	6	10
5035	6744	5347	5656	5963	10479	13398	8999	7052	4949	5924	5646
205	317	205	233	366	640	715	374	328	220	284	309
93	78	68	80	81	147	133	108	63	53	61	42
863	538	1061	425	481	146	1213	697	534	450	574	883
12	22	10	11	13	13	6	1	7	11	4	8
5164	6715	4739	4922	5338	11852	12236	10055	7492	5464	5686	5722
1144	846	854	929	1135	1251	1671	1321	812	552	802	1058
626	574	724	472	677	897	887	904	674	528	384	655
105	76	78	84	76	187	144	132	92	70	59	65
748	543	354	1111	1432	82	972	675	706	871	361	203
10	19	11	9	5	7	7	15	12	7	12	8

Telephone Activity

Telephone Activity	Fiscal Year (FY)
Date Parameters	OCT 1- SEP 30

	Telephone Activity	FY2022	FY2021	FY2020
	General Information
Phone Calls*	213,279	133,348	104,485
	Cases Opened by Phone	264,328	227,565	219,723
	Follow-Up Attempts**	133,224	115,869	99,146
	Total Phone Contacts	610,831	476,782	423,354
	Average Per Day	1,674	1,306	1,157
	Total Outbound Calls	606,449	482,439	450,359
	Average Outbound Calls
Per Day	1,662	1,322	1,230

Summary of Telephone Activity (2022)

Telephone Activity

Oct

Nov

Dec

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Total

Monthly

Average

	General Information
Phone Calls*	16,822	15,741	13,592	18,380	19,620	21,361	20,295	17,932	18,518	16,640	18,695	15,683	213,279	17,773
	Cases Opened by Phone	18,499	19,083	17,171	21,947	24,936	30,602	29,270	20,381	19,424	19,396	24,627	18,992	264,328	22,027
	Follow-Up Attempts**	7,359	8,924	9,842	10,487	11,316	14,194	12,033	11,810	11,903	10,677	12,491	12,188	133,224	11,102
	Total Phone Contacts	42,680	43,748	40,605	50,814	55,872	66,157	61,598	50,123	49,845	46,713	55,813	46,863	610,831	50,903
	Average Per Day	1,377	1,458	1,310	1,639	1,995	2,134	2,053	1,617	1,662	1,507	1,800	1,562	1,674
	Total Outbound Calls	46,521	44,331	41,964	49,227	54,835	63,496	60,545	48,572	53,558	45,367	53,536	44,497	606,449	50,537
	Average Outbound Calls
Per Day	1,501	1,478	1,354	1,588	1,958	2,048	2,018	1,567	1,785	1,463	1,727	1,483	1,662

Summary of Telephone Activity (2021)

Telephone Activity

Oct

Nov

Dec

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Total

Monthly

Average

	General Information
Phone Calls*	9,408	8,869	9,083	11,638	12,326	12,906	10,912	10,091	10,730	11,865	12,406	13,114	133,348	11,112
	Cases Opened by Phone	17,161	14,884	15,893	19,757	21,727	23,801	19,286	18,325	17,127	19,357	20,929	19,318	227,565	18,964
	Follow-Up Attempts**	11,764	6,028	9,139	9,056	9,613	11,072	10,063	9,170	10,438	9,592	10,487	9,447	115,869	9,656
	Total Phone Contacts	38,333	29,781	34,115	40,451	43,666	47,779	40,261	37,586	38,295	40,814	43,822	41,879	476,782	39,732
	Average Per Day	1,237	993	1,100	1,305	1,560	1,541	1,342	1,212	1,277	1,317	1,414	1,396	1,306
	Total Outbound Calls	40,144	33,518	35,007	37,975	41,417	45,412	41,183	39,299	39,966	40,128	44,968	43,422	482,439	40,203
	Average Outbound Calls
Per Day	1,295	1,117	1,129	1,225	1,479	1,465	1,373	1,268	1,332	1,294	1,451	1,447	1,322
	Summary of Telephone Activity (2020)
	Telephone Activity	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Total	Monthly

Average

	General Information
Phone Calls*	7,588	6,767	6,772	10,377	8,409	8,322	7,392	7,886	9,495	11,036	10,169	10,272	104,485	8,707
	Cases Opened by Phone	18,395	15,093	15,566	21,628	21,112	20,366	17,774	15,950	17,304	19,864	19,199	17,472	219,723	18,310
	Follow-Up Attempts**	10,416	7,385	7,391	8,813	8,367	7,067	6,728	7,037	8,510	8,862	9,115	9,455	99,146	8,262
	Total Phone Contacts	36,399	29,245	29,729	40,818	37,888	35,755	31,894	30,873	35,309	39,762	38,483	37,199	423,354	35,280
	Average Per Day	1,174	975	959	1,317	1,306	1,153	1,063	996	1,177	1,283	1,241	1,240	1,157
	Total Outbound Calls	38,551	29,857	29,120	33,053	28,555	33,677	38,856	39,225	45,502	47,048	43,742	43,173	450,359	37,530
	Average Outbound Calls
Per Day	1,244	995	939	1,066	985	1,086	1,295	1,265	1,517	1,518	1,411	1,439	1,230
	* Based on Quick Tracker data.
	** Follow-Up Attempts are conducted via telephone calls and emails to ensure members receive services requested and are satisfied with the quality of the product or services. Follow-Up time frames vary by the product or service requested.

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TA Entry

Run Date	11/14/22	2022									2021
Telephone Activity	Title	9	8	7	6	5	4	3	2	1	12	11	10	PFY
Army	General Information Phone Calls	0	0	0	0	0	0	0	0	0	0	0	0	0
	Cases Opened by Phone	118916	110156	98494	89415	80525	71109	58837	45819	34836	24729	16801	8356	103990
	Follow-Up Attempts	60882	55065	49134	44194	38731	33315	27888	21525	16428	11744	7254	3351	52778

Marine Corps	General Information Phone Calls	0	0	0	0	0	0	0	0	0	0	0	0	0
	Cases Opened by Phone	25361	23574	21284	19389	17421	15423	12506	9588	7271	5216	3583	1730	21745
	Follow-Up Attempts	12260	11085	9865	8871	7740	6629	5465	4156	3148	2226	1349	605	10189

Navy	General Information Phone Calls	0	0	0	0	0	0	0	0	0	0	0	0	0
	Cases Opened by Phone	56752	52790	47840	43832	39726	35432	29012	22044	16728	12110	8351	4068	48190
	Follow-Up Attempts	29226	26740	24172	21848	19289	16683	14079	10893	8464	6061	3806	1695	26141

Air Force	General Information Phone Calls	0	0	0	0	0	0	0	0	0	0	0	0	0
	Cases Opened by Phone	60554	56289	50865	46716	42535	38129	30753	23325	17231	12232	8534	4196	52177
	Follow-Up Attempts	30192	27551	24839	22477	19793	17176	14400	11150	8433	5995	3797	1675	26404
														Calculated
*These numbers should be entered as monthly values, not FYTD														CFY	PFY
All Branches	Total Outbound Calls	44497	53536	45367	53558	48572	60545	63496	54835	49227	41964	44331	46521	606449	482439

Overall	*General Information Phone Calls	15683	18695	16640	18518	17932	20295	21361	19620	18380	13592	15741	16822	213279	133348
	*Cases Opened By Phone	18992	24627	19396	19424	20381	29270	30602	24936	21947	17171	19083	18499	264328	227565
	Follow-Up Attempts	133224	121036	108545	97868	85965	74155	62122	47928	36612	26125	16283	7359	133224	115869
	Cases Opened By Phone should be pulled from the Branch TA Calc worksheet, not from the Cases_Opened_By_Phone worksheet; yes, that's odd

	Cases Opened By Phone	18774	24326	19131	19145	20114	28985	30332	24710	21779	17018	18919	18350
Formulas	sanity check: should be small ->	218	301	265	279	267	285	270	226	168	153	164	149
	but above zero

Chat Activity

Chat Activity	Fiscal Year (FY)
Date Parameters	OCT 1- SEP 30

Chat Activity	FY2022	FY2021	FY2020
Total Chats	97,956	73,162	55,949

Summary of Chat Activity (2022)

Oct

Nov

Dec

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Total

Monthly

Average Total Chats 7,426 6,538 5,598 8,093 8,506 10,977 9,722 8,886 8,627 7,045 8,439 8,099 97,956 8,163

Summary of Chat Activity (2021)

Oct

Nov

Dec

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Total

Monthly

Total Chats 4,703 5,040 5,566 7,503 7,622 5,795 5,666 4,780 6,130 6,472 7,381 6,504 73,162 6,097

Summary of Chat Activity (2020)

Oct

Nov

Dec

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Total

Monthly

Total Chats 4,011 3,917 3,873 5,550 5,365 4,612 4,260 4,048 4,736 5,034 5,412 5,131 55,949 4,662

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Chat Entry

Run Date	10/21/22	2022									2021
	Title	9	8	7	6	5	4	3	2	1	12	11	10	PFY
Chat Overall FYTD	Total Chats	97956	89857	81418	74373	65746	56860	47138	36161	27655	19562	13964	7426	73162

Chat Options FYTD	Wounded Warrior Chat	0	0	0	0	0	0	0	0	0	0	0	0	0
	Child Care Chat	0	0	0	0	0	0	0	0	0	0	0	0	0
	Elder Living Chat	0	0	0	0	0	0	0	0	0	0	0	0	0
	Daily Living	2915	2690	2412	2230	1949	1599	1286	968	767	569	360	189	2674
	Financial Chat	0	0	0	0	0	0	0	0	0	0	0	0	38
	Non-Specialty Chat													70450	formula	<-- Normally calculated on display tab; use formula for PFY.
Note: Chat Options are taken from the Chat Volume report, not the Chat Totals report.															Ensure formula matches PY report.

Branch breakdown (monthly values)		9	8	7	6	5	4	3	2	1	12	11	10
	Army	2895	3074	2522	3146	3230	3313	3686	3116	3119	2139	2347	2786
Do not change this	Marine Corps	646	675	637	702	798	865	911	807	741	540	597	784
order; it matches	Navy	1587	1713	1448	1740	1845	2125	2500	1836	1800	1202	1454	1784
the hardcoded	Air Force	1572	1676	1341	1694	1583	2059	2407	1912	1857	1178	1414	1675
chart order.	Coast Guard	46	77	81	90	90	103	108	87	75	32	46	66
	Army National Guard	460	547	404	501	541	632	719	633	595	421	495	496
	Air National Guard	156	167	118	139	141	218	225	194	215	122	162	197
	DoD Service Provider	42	30	43	52	49	40	74	66	68	36	41	42
	Civilian Expeditionary Workforce	9	15	14	30	21	25	33	18	15	29	25	29
	Unspecified	528	598	486	695	628	675	779	602	614	396	412	609
Note: The sum of branch breakdowns will not necessarily match the Total Chats figure as Total Chats does not include hang-ups and the breakdown does.

OA Entry

Run Date	11/17/22	2022									2021
Online Activity	Title	9	8	7	6	5	4	3	2	1	12	11	10
Army	Unique Participants	13714	12987	12299	11609	10954	10244	9462	7876	6251	4096	2745	1428

Marine Corps Unique Participants 3693 3516 3311 3136 2934 2708 2441 2010 1589 1091 787 416

Navy	Unique Participants	8754	8256	7728	7223	6711	6140	5554	4647	3724	2674	1850	1015
Air Force	Unique Participants	10386	9849	9298	8820	8329	7787	7151	5955	4722	3246	2278	1195

Run Date	10/28/21	2022									2021
	Title	9	8	7	6	5	4	3	2	1	12	11	10	PFY
Monthly Data,	Unique Visitors	1854	1855	1788	1785	1925	2224	4011	3964	4221	3338	3432	3930	3965
not FYTD	Visits/Logins	9772	10693	9604	10514	10945	38231	17501	20032	20153	15455	15947	18099	17770

Webpage Views	25817	28013	24060	27804	30244	76466	51435	56419	58967	44889	45650	52106	51616
Pageviews per Visit	2.64	2.62	2.51	2.64	2.76	2.00	2.94	2.82	2.93	2.90	2.86	2.88	2.90
Average Visit Duration	0:04:48	0:04:44	0:04:25	0:04:24	0:04:15	0:01:21	0:04:22	0:03:55	0:04:13	0:04:17	0:04:08	0:04:12	0:04:07
Bounce Rate	58.70%	59.58%	59.32%	56.31%	53.67%	49.97%	45.67%	43.46%	43.67%	42.21%	42.62%	43.75%	41.48%
New Registrations	1634	1762	1600	1541	1681	1807	2846	2940	3087	2118	2245	2635	2594

Visitors with one visit	6846	7388	6679	7063	6842	33694	10488	12793	12809	9329	9523	10948	10843
Note: Historical data is not required for the last field. Still, fill it in sometime, maybe.

Country and language data is entered directly on the display tab in the Overall. It is not used in the Annual.

Resilience Portal

Resilience Portal Activity	Fiscal Year (FY)
Date Parameters	OCT 1- SEP 30
Resilience Portal	FY2022	FY2021	FY2020	Monthly Average	FY2022	FY2021	FY2020
MoodHacker New Registered Users	359	362	315	MoodHacker New Registered Users	30	30	26
Love Every Day New Registered Users	5,954	6,467	3,957	Love Every Day New Registered Users	496	539	330
CoachHub New Registered Users	610	621	385	CoachHub New Registered Users	51	52	32
Total New Registered Users	6,923	7,450	4,657

Report Legend

- MoodHacker, Love Every Day and CoachHub are Resilience Portal options accessible via the militaryonesource.mil website.

Summary of MoodHacker Activity (2022)
MoodHacker Utilization Statistics	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Total
New Registered Users	32	23	29	23	30	39	32	29	27	41	27	27	359
Average New Registered Users Per Day	1.03	0.77	0.94	0.74	1.07	1.26	1.07	0.94	0.90	1.32	0.87	0.90	0.98
* Actively Engaged Users includes the number of unique users who were actively engaged in the given month (returned at least once during the given month).
** Ideal Use includes participants with eight or more visits in the first 30 days since registration.

Summary of MoodHacker Activity (2021)
MoodHacker Utilization Statistics	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Total
New Registered Users	32	23	28	31	32	32	27	30	34	24	39	30	362
Average New Registered Users Per Day	1.0	0.8	0.9	1.0	1.1	1.0	0.9	1.0	1.1	0.8	1.3	1.0	1.0

Summary of MoodHacker Activity (2020)
MoodHacker Utilization Statistics	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Total
New Registered Users	15	19	13	29	25	41	31	25	32	29	25	31	315
Average New Registered Users Per Day	0.5	0.6	0.4	0.9	0.9	1.3	1.0	0.8	1.1	0.9	0.8	1.0	0.9

Summary of Love Every Day Activity (2022)
Love Every Day Utilization Statistics	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Total
New Registered Users	477	503	399	449	386	347	431	516	507	598	697	644	5,954
Average New Registered Users Per Day	15.39	16.77	12.87	14.48	13.79	11.19	14.37	16.65	16.90	19.29	22.48	21.47	16.31

Summary of Love Every Day Activity (2021)
Love Every Day Utilization Statistics	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Total
New Registered Users	504	524	337	621	619	555	527	583	537	557	563	540	6,467
Average New Registered Users Per Day	16	17	11	20	22	18	18	19	18	18	18	18	18

Summary of Love Every Day Activity (2020)
Love Every Day Utilization Statistics	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Total
New Registered Users	294	302	256	298	365	263	352	370	281	350	352	474	3,957
Average New Registered Users Per Day	9	10	8	10	13	8	12	12	9	11	11	16	11
* New Users who successfully paired with their partner can be divided by two to get a count of couples.
** Engaged Users are users who successfully connected with their partner and answered at least one question.
Summary of CoachHub Activity (2022)
CoachHub Utilization Statistics	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Total
New Registered Users	59	48	59	34	48	57	48	35	57	51	64	50	610
Average New Registered Users Per Day	1.90	1.60	1.90	1.10	1.71	1.84	1.60	1.13	1.90	1.65	2.06	1.67	1.67
Summary of CoachHub Activity (2021)
CoachHub Utilization Statistics	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Total
New Registered Users	37	32	49	55	24	89	59	57	35	45	80	59	621
Average New Registered Users Per Day	1.2	1.1	1.6	1.8	0.9	2.9	2.0	1.8	1.2	1.5	2.6	2.0	1.7
Summary of CoachHub Activity (2020)
CoachHub Utilization Statistics	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Total
New Registered Users	14	18	14	51	38	3	32	44	44	40	44	43	385
Average New Registered Users Per Day	0.5	0.6	0.5	1.6	1.3	0.1	1.1	1.4	1.5	1.3	1.4	1.4	1.1

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RP Entry

Run Date	11/14/22	2022																		2021						FY2022
	Title	9 CYTD	9	8 CYTD	8	7 CYTD	7	6 CYTD	6	5 CYTD	5	4 CYTD	4	3 CYTD	3	2 CYTD	2	1 CYTD	1	12 CYTD	12	11 CYTD	11	10 CYTD	10	ck
MoodHacker	New Registered Users	989	27	962	27	935	41	894	27	867	29	838	32	806	39	767	30	737	23	714	29	685	23	662	32	359
	New Registered, Returning Users	175	4	171	6	165	7	158	3	155	7	148	5	143	11	132	5	127	7	120	8	112	3	109	6	72
	Actively Engaged Users*	235	9	226	8	218	10	208	6	202	9	193	7	186	16	170	9	161	7	154	10	144	4	140	7	102
	% Ideal Use in First 30 days	6%		6%		4%		4%		5%		3%		3%		2%		2%		1%		1%		1%		0

Love Every Day	New Registered Users	15526	644	14882	697	14185	598	13587	507	13080	516	12564	431	12133	347	11786	386	11400	449	10951	399	10552	503	10049	477	5954
	Successfully paired with their partner	10990	478	10512	474	10038	372	9666	352	9314	370	8944	296	8648	64	8584	258	8326	535	7791	272	7519	354	7165	345	4170
	Engaged Users	9968	456	9512	418	9094	335	8759	313	8446	340	8106	271	7835	43	7792	228	7564	349	7215	250	6965	339	6626	321	3663
														LED numbers disrupted due to software error; partial reset
CoachHub	New Registered Users	1570	50	1520	64	1456	51	1405	57	1348	35	1313	48	1265	57	1208	48	1160	34	1126	59	1067	48	1019	59	610
Resiliency Portal numbers are reported not for FYTD but for January 2020 to Date.
The display tab calculates FYTD numbers retroactively.
*Calculate Actively Engaged Users by summing the reported numbers for all months to date.

OurRelationship

OurRelationship Activity	Fiscal Year (FY)
Date Parameters	OCT 1- SEP 30

OurRelationship	FY2022	FY2021
New Registered Couples	1,030	N/A
Couples Completing Course	90	N/A
N/A = Not Applicable
Note: OurRelationship program was initiated in May 2022. Therefore, no FY2021 data is available, and FY2022 data is only for the partial year.

Summary of OurRelationship (2022)

Oct

Nov

Dec

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Total

New Registered Couples

N/A

166

183

180

236

265

1,030

Couples Completing Course

N/A

Averages Per Day

New Registered Couples

N/A

5.35

6.10

5.81

7.61

8.83

6.73

Couples Completing Course

N/A

0.00

0.57

0.65

0.94

0.80

0.59

N/A = Not Applicable

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Rel Entry

Run Date	11/22/22		FY2022
	Title	FY2022	9	8	7	6	5
New Registrations	New Registered Couples	1030	265	236	180	183	166
	Number of Couples w/coach	543	134	125	91	92	101
	% of Couples Engaging a Coach	53%	51%	53%	51%	50%	61%
	Dual Service Member Couples*	258	73	54	47	43	41
	% of New Registered Couples	25%	28%	23%	26%	23%	25%
*DSM Couples are based only on Branch data

Breakdown by Branch	Army	492	146	108	90	69	79
	Marines	143	29	31	27	32	24
	Navy	299	76	59	54	59	51
	Air Force	346	82	100	51	64	49	for FY22 includes Space Force
	Other (Coast Guard)	13	4	2	4	2	1
	Space Force	3	1	1	0	1	0
	None (Spouse)	767	193	172	134	140	128
Breakdown by Component
	Active Duty	939	230	213	162	179	155
	Guard	136	39	30	24	18	25
	Reserve	109	23	27	29	17	13
	Veteran/Retired	57	39	18	0	0	0
	None (Spouse)	819	199	184	145	152	139

Course Completion	Couples Completing Course	90	24	29	20	17	0
	Number of Couples w/coach	86	21	28	20	17	0
	% of Couples Engaging a Coach	96%	88%	97%	100%	100%	0%

	MONTHLY DATA ONLY						Total FY
Top 5 Primary Problems	Communication	66	43	55	41	43	248
	Trust/Infidelity/Affairs	42	28	27	45	28	170
	Emotional Intimacy/Lack of Love	42	14	24	29	19	128
	Personality/Habits/Beliefs	8	3	3	4	11	29
	Anger/Violence	9	2	6	4	5	26
	Physical Intimacy/Sex	9	0	3	3	6	21
	Other/Something Not Listed	5	0	1	4	7	17
	Money/Chores/Parenting/In-Laws	2	2	4	4	4	16
	Time Together	0	1	2	1	3	7
	TOTAL	183	93	125	135	126	662

Non-Medical Counseling

	Non-medical Counseling Activity	Fiscal Year (FY)
	Date Parameters	OCT 1- SEP 30
	Non-Medical Counseling	FY2022	FY2021	FY2020		Monthly Average	FY2022	FY2021	FY2020
	Face-to-Face Referrals	37,682	34,531	36,775		Face-to-Face Referrals	3,140	2,878	3,065
	Face-to-Face
Sessions Conducted	65,523	58,527	96,063		Face-to-Face
Sessions Conducted	5,460	4,877	8,005
	Telephonic Referrals	8,204	7,287	5,912		Telephonic Referrals	684	607	493
	Telephonic Sessions Conducted	32,449	35,872	35,558		Telephonic Sessions Conducted	2,704	2,989	2,963
	Web-Based Referrals	841	923	853		Web-Based Referrals	70	77	71
	Web-Based Sessions Conducted	3,954	4,717	3,702		Web-Based Sessions Conducted	330	393	309
	Video Referrals	17,508	15,220	7,455		Video Referrals	1,459	1,268	621
	Video Sessions Conducted	78,363	79,329	38,634		Video Sessions Conducted	6,530	6,611	3,220
	Total Referrals	64,235	57,961	50,995
	Total Sessions Conducted	180,289	178,445	173,957

	Combined Summary of Face-to-Face Non-Medical Counseling (2022)
	Total	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Total
	Face-to-Face Referrals	3,556	3,564	2,761	3,102	2,963	3,426	3,057	3,121	2,928	2,774	3,370	3,060	37,682
	Face-to-Face
Sessions Conducted	4,680	5,544	5,337	4,648	5,016	5,893	5,403	5,761	5,755	5,430	6,146	5,910	65,523
	Averages Per Day
	Referrals	114.71	118.80	89.06	100.06	105.82	110.52	101.90	100.68	97.60	89.48	108.71	102.00	103.24
	Sessions Conducted	150.97	184.80	172.16	149.94	179.14	190.10	180.10	185.84	191.83	175.16	198.26	197.00	179.52

	Combined Summary of Face-to-Face Non-Medical Counseling (2021)
	Total	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Total
	Face-to-Face Referrals	3,003	2,510	2,270	2,686	2,234	2,808	2,800	2,772	3,077	3,285	3,506	3,580	34,531
	Face-to-Face
Sessions Conducted	4,737	4,846	4,596	4,453	4,424	4,778	4,826	4,512	5,113	5,223	5,551	5,468	58,527
	Averages Per Day
	Referrals	96.87	83.67	73.23	86.65	79.79	90.58	93.33	89.42	102.57	105.97	113.10	119.33	94.61
	Sessions Conducted	152.81	161.53	148.26	143.65	158.00	154.13	160.87	145.55	170.43	168.48	179.06	182.27	160.35

	Combined Summary of Face-to-Face Non-Medical Counseling (2020)
	Total	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Total
	Face-to-Face Referrals	4,500	3,568	3,487	4,379	3,917	2,664	1,166	1,914	2,760	2,637	2,831	2,952	36,775
	Face-to-Face
Sessions Conducted	12,056	11,407	11,052	12,025	11,583	10,662	4,580	3,547	4,312	4,601	4,904	5,334	96,063
	Averages Per Day
	Referrals	145.16	118.93	112.48	141.26	135.07	85.94	38.87	61.74	92.00	85.06	91.32	98.40	100.48
	Sessions Conducted	388.90	380.23	356.52	387.90	399.41	343.94	152.67	114.42	143.73	148.42	158.19	177.80	262.47

	Combined Summary of Telephonic Non-Medical Counseling (2022)
	Total	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Total
	Telephonic Referrals	689	672	597	669	638	745	624	684	713	717	759	697	8,204
	Telephonic Sessions Conducted	2,354	2,624	2,625	2,717	2,684	2,975	2,804	2,817	2,718	2,605	2,963	2,563	32,449
	Averages Per Day
	Referrals	22.23	22.40	19.26	21.58	22.79	24.03	20.80	22.06	23.77	23.13	24.48	23.23	22.48
	Sessions Conducted	75.94	87.47	84.68	87.65	95.86	95.97	93.47	90.87	90.60	84.03	95.58	85.43	88.90
	Combined Summary of Telephonic Non-Medical Counseling (2021)
	Total	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Total
	Telephonic Referrals	628	562	552	627	644	628	621	528	586	573	671	667	7,287
	Telephonic Sessions Conducted	3,018	3,204	3,354	3,128	3,130	3,306	3,079	2,755	2,853	2,609	2,758	2,678	35,872
	Averages Per Day
	Referrals	20.26	18.73	17.81	20.23	23.00	20.26	20.70	17.03	19.53	18.48	21.65	22.23	19.96
	Sessions Conducted	97.35	106.80	108.19	100.90	111.79	106.65	102.63	88.87	95.10	84.16	88.97	89.27	98.28
	Combined Summary of Telephonic Non-Medical Counseling (2020)
	Total	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Total
	Telephonic Referrals	4,500	3,568	3,487	4,379	3,917	2,664	1,166	1,914	2,760	2,637	2,831	2,952	36,775
	Telephonic Sessions Conducted	12,056	11,407	11,052	12,025	11,583	10,662	4,580	3,547	4,312	4,601	4,904	5,334	96,063
	Averages Per Day
	Referrals	145.16	118.93	112.48	141.26	135.07	85.94	38.87	61.74	92.00	85.06	91.32	98.40	100.48
	Sessions Conducted	388.90	380.23	356.52	387.90	399.41	343.94	152.67	114.42	143.73	148.42	158.19	177.80	262.47
	Combined Summary of Web-Based Non-Medical Counseling (2022)
	Total	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Total
	Web-Based Referrals	89	89	55	71	56	70	63	77	61	64	80	66	841
	Web-Based Sessions
Conducted	304	324	351	340	311	377	316	331	318	311	357	314	3,954
	Averages Per Day
	Referrals	2.87	2.97	1.77	2.29	2.00	2.26	2.10	2.48	2.03	2.06	2.58	2.20	2.30
	Sessions Conducted	9.81	10.80	11.32	10.97	11.11	12.16	10.53	10.68	10.60	10.03	11.52	10.47	10.83
	Combined Summary of Web-Based Non-Medical Counseling (2021)
	Total	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Total
	Web-Based Referrals	67	76	72	83	86	78	63	67	72	76	94	89	923
	Web-Based Sessions
Conducted	317	348	395	387	350	457	431	437	407	397	377	414	4,717
	Averages Per Day
	Referrals	2.16	2.53	2.32	2.68	3.07	2.52	2.10	2.16	2.40	2.45	3.03	2.97	2.53
	Sessions Conducted	10.23	11.60	12.74	12.48	12.50	14.74	14.37	14.10	13.57	12.81	12.16	13.80	12.92
	Combined Summary of Web-Based Non-Medical Counseling (2020)
	Total	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Total
	Web-Based Referrals	66	45	37	62	68	51	117	102	75	93	63	74	853
	Web-Based Sessions
Conducted	149	120	101	114	163	243	542	487	508	466	439	370	3,702
	Averages Per Day
	Referrals	2.13	1.50	1.19	2.00	2.34	1.65	3.90	3.29	2.50	3.00	2.03	2.47	2.33
	Sessions Conducted	4.81	4.00	3.26	3.68	5.62	7.84	18.07	15.71	16.93	15.03	14.16	12.33	10.11
	Combined Summary of Video Non-Medical Counseling (2022)
	Total	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Total
	Video Referrals	1,378	1,468	1,208	1,652	1,501	1,594	1,398	1,413	1,316	1,412	1,592	1,576	17,508
	Video Sessions Conducted	5,516	5,979	5,974	6,229	6,920	7,518	7,003	6,598	6,975	6,128	7,034	6,489	78,363
	Averages Per Day
	Referrals	44.45	48.93	38.97	53.29	53.61	51.42	46.60	45.58	43.87	45.55	51.35	52.53	47.97
	Sessions Conducted	177.94	199.30	192.71	200.94	247.14	242.52	233.43	212.84	232.50	197.68	226.90	216.30	214.69

Combined Summary of Video Non-Medical Counseling (2021)
Total	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Total
Video Referrals	1,123	1,070	1,203	1,474	1,460	1,427	1,208	1,160	1,142	1,105	1,417	1,431	15,220
Video Sessions Conducted	5,951	6,412	7,024	6,651	7,461	7,727	7,196	6,487	6,466	5,798	6,131	6,025	79,329
Averages Per Day
Referrals	36.23	35.67	38.81	47.55	52.14	46.03	40.27	37.42	38.07	35.65	45.71	47.70	41.70
Sessions Conducted	191.97	213.73	226.58	214.55	266.46	249.26	239.87	209.26	215.53	187.03	197.77	200.83	217.34
Combined Summary of Video Non-Medical Counseling (2020)
Total	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Total
Video Referrals	234	201	171	262	208	359	967	982	884	1,067	1,074	1,046	7,455
Video Sessions Conducted	607	650	556	682	765	1,831	4,876	4,918	5,412	5,626	6,368	6,343	38,634
Averages Per Day
Referrals	7.55	6.70	5.52	8.45	7.17	11.58	32.23	31.68	29.47	34.42	34.65	34.87	20.37
Sessions Conducted	19.58	21.67	17.94	22.00	26.38	59.06	162.53	158.65	180.40	181.48	205.42	211.43	105.56

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NMC Entry

Run Date	11/14/22	2022									2021
	Title	9	8	7	6	5	4	3	2	1	12	11	10	PFY
NMC	Face-to-Face Referrals	37682	34622	31252	28478	25550	22429	19372	15946	12983	9881	7120	3556	34531
Overall	Face-to-Face Sessions Conducted	65523	59613	53467	48037	42282	36521	31118	25225	20209	15561	10224	4680	58527
	Telephonic Referrals	8204	7507	6748	6031	5318	4634	4010	3265	2627	1958	1361	689	7287
	Telephonic Sessions Conducted	32449	29886	26923	24318	21600	18783	15979	13004	10320	7603	4978	2354	35872
	Web-Based Referrals	841	775	695	631	570	493	430	360	304	233	178	89	923
	Web-Based Sessions Conducted	3954	3640	3283	2972	2654	2323	2007	1630	1319	979	628	304	4717
	Video Referrals	17508	15932	14340	12928	11612	10199	8801	7207	5706	4054	2846	1378	15220
	Video Sessions Conducted	78363	71874	64840	58712	51737	45139	38136	30618	23698	17469	11495	5516	79329
Branch
NMC	Title
Army	Referrals to Face-to-Face NMC Sessions	14798	13602	12259	11148	10000	8784	7610	6227	5081	3820	2728	1379	13699
	Face-to-Face NMC Sessions Conducted	24122	21910	19645	17765	15730	13651	11679	9625	7755	5968	3966	1877	22933
	Referrals to Telephonic NMC Sessions	3484	3191	2866	2546	2244	1932	1644	1339	1069	808	552	295	3037
	Telephonic NMC Sessions Conducted	13851	12808	11544	10420	9252	8046	6879	5573	4370	3209	2095	998	14872
	Online NMC Requests	331	303	269	235	209	173	156	129	111	88	64	33	359
	Online NMC Sessions Conducted	1607	1468	1307	1184	1055	918	812	644	518	392	250	125	1981
	Referrals to Video Non-Medical Counseling Sessions	7220	6558	5904	5298	4756	4149	3582	2935	2327	1650	1119	526	6177
	Video Non-Medical Counseling Sessions Conducted	31182	28473	25610	23130	20401	17755	14966	12017	9322	6893	4558	2201	31068

Marine Corps	Referrals to Face-to-Face NMC Sessions	3129	2877	2602	2376	2118	1858	1582	1290	1069	814	610	274	2759
	Face-to-Face NMC Sessions Conducted	5418	4977	4458	3970	3470	2957	2531	2042	1630	1250	736	339	4247
	Referrals to Telephonic NMC Sessions	710	655	588	535	464	401	336	280	213	162	109	50	595
	Telephonic NMC Sessions Conducted	2939	2721	2428	2221	1986	1709	1410	1176	1001	722	478	234	3225
	Online NMC Requests	57	51	47	45	45	38	32	25	20	13	9	6	76
	Online NMC Sessions Conducted	295	273	258	237	213	171	140	113	85	61	43	23	393
	Referrals to Video Non-Medical Counseling Sessions	1385	1286	1136	1015	912	803	668	545	436	315	225	115	1172
	Video Non-Medical Counseling Sessions Conducted	6220	5676	5118	4622	4060	3511	2981	2392	1821	1312	873	431	6102

Navy	Referrals to Face-to-Face NMC Sessions	9178	8495	7708	7029	6326	5579	4832	4022	3290	2552	1839	931	8161
	Face-to-Face NMC Sessions Conducted	14546	13301	11990	10739	9458	8081	6866	5493	4371	3323	2256	1021	11860
	Referrals to Telephonic NMC Sessions	1858	1697	1527	1357	1187	1049	918	744	617	444	330	169	1715
	Telephonic NMC Sessions Conducted	7586	6949	6177	5534	4914	4245	3622	2963	2322	1737	1114	523	8411
	Online NMC Requests	194	184	165	152	134	119	100	84	74	58	47	22	224
	Online NMC Sessions Conducted	876	815	741	654	580	524	480	414	329	246	158	75	913
	Referrals to Video Non-Medical Counseling Sessions	3974	3618	3281	2976	2689	2362	2056	1703	1363	975	694	338	3669
	Video Non-Medical Counseling Sessions Conducted	17862	16466	14900	13557	11853	10402	8911	7246	5672	4209	2768	1282	18506

Air Force	Referrals to Face-to-Face NMC Sessions	10552	9626	8663	7906	7087	6190	5332	4396	3536	2687	1939	970	9905
	Face-to-Face NMC Sessions Conducted	21382	19375	17328	15521	13587	11800	10019	8048	6442	5013	3261	1441	19471
	Referrals to Telephonic NMC Sessions	2146	1958	1762	1588	1418	1248	1109	899	725	541	368	174	1935
	Telephonic NMC Sessions Conducted	8031	7374	6741	6110	5416	4753	4043	3267	2608	1921	1283	595	9357
	Online NMC Requests	259	237	214	200	182	163	142	122	99	74	58	28	264
	Online NMC Sessions Conducted	1176	1084	977	897	806	710	575	459	387	280	177	81	1430
	Referrals to Video Non-Medical Counseling Sessions	4905	4447	3998	3619	3239	2869	2481	2011	1570	1107	805	399	4193
	Video Non-Medical Counseling Sessions Conducted	23050	21210	19182	17374	15398	13449	11262	8954	6878	5052	3294	1602	23623

In-Theater NMC

	10/26/20
Report Title:	In-Theater Non-Medical Counseling
Parameters:
Report Start Date:	ERROR:#REF!
Report End Date:	ERROR:#REF!
Run Date:	November 29, 2022
Description:	This report provides details of In-Theater Non-Medical Counseling activity.

In-Theater Non-Medical Counseling FY2022 vs. FY2021 Comparison

In-Theater Non-Medical Counseling	FY2022	FY2021
In-Theater Non-Medical Counseling Sessions	3	2
Monthly Average	0.3	0.2

Summary of In-Theater Non-Medical Counseling Sessions
	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Total
FY2022	1	0	0	0	0	0	0	0	0	0	0	2	3
FY2021	0	0	0	0	0	0	0	0	0	1	1	0	2

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In-Theater Non-Medical Counseling Activity

FY2022

In-Theater Non-Medical Counseling Sessions Monthly Average 3 0.25 FY2021

In-Theater Non-Medical Counseling Sessions Monthly Average 2 0.16666666666666666 Financial Counseling

Financial Counseling Activity	Fiscal Year (FY)
Date Parameters	OCT 1- SEP 30

Financial Counseling	FY2022	FY2021	FY2020	Monthly Average	FY2022	FY2021	FY2020
Face-to-Face Referrals	40	32	94	Face-to-Face Referrals	3	3	8
Face-to-Face Sessions Conducted	46	16	78	Face-to-Face Sessions Conducted	4	1	7
Telephonic Referrals*	42,633	33,668	30,317	Telephonic Referrals*	3,553	2,806	2,526
Telephonic Sessions Conducted*	34,667	34,109	33,738	Telephonic Sessions Conducted*	2,889	2,842	2,812
Video Referrals	2	7	10	Video Referrals	0	1	1
Video Sessions Conducted	23	20	50	Video Sessions Conducted	2	2	4
Total Referrals	42,675	33,707	30,421	* Telephonic modality includes both financial and tax counseling.
Total Sessions Conducted	34,736	34,145	33,866
* Telephonic modality includes both financial and tax counseling.
Data is not consitent on FY 21 and 20 rollup, Utilize FY 20 break out info

Summary of Financial Consultations (2022)
Total	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Total
Face-to-Face Referrals	1	6	4	1	4	5	6	1	3	4	2	3	40
Face-to-Face Sessions Conducted	3	1	9	2	7	4	6	4	4	1	0	5	46
Telephonic Referrals*	1,102	1,031	970	2,850	7,741	10,927	11,542	1,502	1,350	1,138	1,292	1,188	42,633
Telephonic Sessions Conducted*	1,052	1,028	1,042	2,670	6,311	8,007	7,385	2,025	1,365	1,085	1,408	1,289	34,667
Video Referrals	1	0	0	1	0	0	0	0	0	0	0	0	2
Video Sessions Conducted	3	4	0	2	2	2	0	2	3	1	2	2	23
Averages Per Day
Face-to-Face Referrals	0.03	0.20	0.13	0.03	0.14	0.16	0.20	0.03	0.10	0.13	0.06	0.10	0.11
Face-to-Face Sessions Conducted	0.10	0.03	0.29	0.06	0.25	0.13	0.20	0.13	0.13	0.03	0.00	0.17	0.13
Telephonic Referrals*	35.55	34.37	31.29	91.94	276.46	352.48	384.73	48.45	45.00	36.71	41.68	39.60	116.80
Telephonic Sessions Conducted*	33.94	34.27	33.61	86.13	225.39	258.29	246.17	65.32	45.50	35.00	45.42	42.97	94.98
Video Referrals	0.03	0.00	0.00	0.03	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.01
Video Sessions Conducted	0.10	0.13	0.00	0.06	0.07	0.06	0.00	0.06	0.10	0.03	0.06	0.07	0.06
* Telephonic modality includes both financial and tax counseling.

Summary of Financial Consultations (2021)
Total	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Total
Face-to-Face Referrals	1	3	1	2	3	4	3	2	4	1	4	4	32
Face-to-Face Sessions Conducted	1	3	3	0	0	0	0	1	0	0	7	1	16
Telephonic Referrals*	1,037	830	1,087	2,463	7,156	7,881	4,756	4,090	1,173	945	1,107	1,143	33,668
Telephonic Sessions Conducted*	1,103	740	1,107	2,811	6,542	7,366	5,551	4,110	1,266	1,170	1,200	1,143	34,109
Video Referrals	1	0	1	0	0	0	1	3	0	0	1	0	7
Video Sessions Conducted	2	1	1	3	3	0	0	2	3	3	2	0	20
Averages Per Day
Face-to-Face Referrals	0.03	0.10	0.03	0.06	0.11	0.13	0.10	0.06	0.13	0.03	0.13	0.13	0.09
Face-to-Face Sessions Conducted	0.03	0.10	0.10	0.00	0.00	0.00	0.00	0.03	0.00	0.00	0.23	0.03	0.04
Telephonic Referrals*	33.45	27.67	35.06	79.45	255.57	254.23	158.53	131.94	39.10	30.48	35.71	38.10	92.24
Telephonic Sessions Conducted*	35.58	24.67	35.71	90.68	233.64	237.61	185.03	132.58	42.20	37.74	38.71	38.10	93.45
Video Referrals	0.03	0.00	0.03	0.00	0.00	0.00	0.03	0.10	0.00	0.00	0.03	0.00	0.02
Video Sessions Conducted	0.06	0.03	0.03	0.10	0.11	0.00	0.00	0.06	0.10	0.10	0.06	0.00	0.05
* Telephonic modality includes both financial and tax counseling.

Summary of Financial Consultations (2020)
Total	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Total
Face-to-Face Referrals	22	13	10	14	10	4	3	2	5	4	0	7	94
Face-to-Face Sessions Conducted	2	9	11	9	11	9	10	4	4	3	5	1	78
Telephonic Referrals*	860	657	763	2,804	5,995	6,230	4,042	1,881	1,890	3,176	986	1,033	30,317
Telephonic Sessions Conducted*	892	569	608	2,670	6,402	7,062	5,148	2,578	2,362	3,428	990	1,029	33,738
Video Referrals	3	0	0	0	0	1	1	0	1	0	3	1	10
Video Sessions Conducted	8	4	3	7	4	4	1	2	4	2	2	9	50
Averages Per Day
Face-to-Face Referrals	0.71	0.43	0.32	0.45	0.34	0.13	0.10	0.06	0.17	0.13	0.00	0.23	0.26
Face-to-Face Sessions Conducted	0.06	0.30	0.35	0.29	0.38	0.29	0.33	0.13	0.13	0.10	0.16	0.03	0.21
Telephonic Referrals*	27.74	21.90	24.61	90.45	206.72	200.97	134.73	60.68	63.00	102.45	31.81	34.43	82.83
Telephonic Sessions Conducted*	28.77	18.97	19.61	86.13	220.76	227.81	171.60	83.16	78.73	110.58	31.94	34.30	92.18
Video Referrals	0.10	0.00	0.00	0.00	0.00	0.03	0.03	0.00	0.03	0.00	0.10	0.03	0.03
Video Sessions Conducted	0.26	0.13	0.10	0.23	0.14	0.13	0.03	0.06	0.13	0.06	0.06	0.30	0.14

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FC Entry

Run Date	11/20/22	2022									2021
Financial Counseling	Title	9	8	7	6	5	4	3	2	1	12	11	10	PFY
Army	Referrals to FC Sessions - F2F	21	19	19	16	15	15	14	12	9	9	5	1	13
	FC Sessions Conducted - F2F	13	12	12	12	12	12	10	9	6	5	2	1	14
	Referrals to FC Sessions - Telephone / Telephonic Tax	17526	17006	16398	15865	15268	14626	10220	5917	2729	1443	983	495	14352
	FC Sessions Conducted - Telephone / Telephonic Tax	14442	13892	13250	12761	12178	11328	8411	5255	2614	1385	928	457	14482
	Referrals to FC Sessions - Video	2	2	2	2	2	2	2	1	1	1	1	1	1
	FC Sessions Conducted - Video	13	12	11	11	10	8	8	7	7	6	6	3	13

Marine Corps	Referrals to FC Sessions - F2F	3	3	3	3	3	3	1	1	1	1	1	0	4
	FC Sessions Conducted - F2F	1	1	1	1	1	1	0	0	0	0	0	0	0
	Referrals to FC Sessions - Telephone / Telephonic Tax	3653	3547	3426	3338	3229	3110	2052	1168	532	268	188	101	2762
	FC Sessions Conducted - Telephone / Telephonic Tax	2890	2772	2628	2543	2435	2280	1642	1019	497	268	185	100	2841
	Referrals to FC Sessions - Video	0	0	0	0	0	0	0	0	0	0	0	0	1
	FC Sessions Conducted - Video	4	3	3	3	2	2	2	1	1	0	0	0	0

Navy	Referrals to FC Sessions - F2F	10	9	8	7	5	4	2	1	0	0	0	0	10
	FC Sessions Conducted - F2F	21	17	17	16	13	12	10	7	5	5	2	2	2
	Referrals to FC Sessions - Telephone / Telephonic Tax	9725	9461	9194	8932	8622	8289	5690	3076	1268	670	461	246	7660
	FC Sessions Conducted - Telephone / Telephonic Tax	7929	7635	7345	7088	6770	6315	4652	2715	1263	700	448	235	7772
	Referrals to FC Sessions - Video	0	0	0	0	0	0	0	0	0	0	0	0	3
	FC Sessions Conducted - Video	5	5	4	3	2	2	2	2	1	1	1	0	4

Air Force	Referrals to FC Sessions - F2F	6	6	5	5	5	5	4	2	2	1	1	0	5
	FC Sessions Conducted - F2F	11	11	11	11	10	7	6	6	4	3	0	0	0
	Referrals to FC Sessions - Telephone / Telephonic Tax	11205	10929	10647	10399	10077	9686	6367	3385	1364	693	485	253	8698
	FC Sessions Conducted - Telephone / Telephonic Tax	9030	8726	8409	8160	7818	7272	5185	2992	1362	741	501	250	8818
	Referrals to FC Sessions - Video	1	1	1	1	1	1	1	1	1	0	0	0	2
	FC Sessions Conducted - Video	1	1	1	1	1	1	1	1	0	0	0	0	3

Overall	Referrals to FC Sessions - F2F	40	37	35	31	28	27	21	16	12	11	7	1	32
	FC Sessions Conducted - F2F	46	41	41	40	36	32	26	22	15	13	4	3	16
	Referrals to FC Sessions - Telephone / Telephonic Tax	42633	41445	40153	39015	37665	36163	24621	13694	5953	3103	2133	1102	33668	sum(FC and Tax Referrals)
	FC Sessions Conducted - Telephone / Telephonic Tax	34667	33378	31970	30885	29520	27495	20110	12103	5792	3122	2080	1052	34109	sum(FC and Tax Sessions)
	Referrals to FC Sessions - Video	2	2	2	2	2	2	2	2	2	1	1	1	7
	FC Sessions Conducted - Video	23	21	19	18	15	13	13	11	9	7	7	3	20

Overall Telephone FC/Telephonic Tax numbers	Referrals to Telephonic Tax Counseling	35831	35265	34652	34075	33281	32308	21348	11018	3813	1538	1069	564	27549
	Telephonic Tax Counseling Sessions Conducted	28933	28237	27460	26841	25944	24412	17457	9870	3963	1793	1211	613	28624
	Telephonic Referrals FC	6802	6180	5501	4940	4384	3855	3273	2676	2140	1565	1064	538	6119
	Telephonic Sessions Conducted FC	5734	5141	4510	4044	3576	3083	2653	2233	1829	1329	869	439	5485

Formulas used for	Sum of branches	40	37	35	31	28	27	21	16	12	11	7	1
calculation:		46	41	41	40	36	32	26	22	15	13	4	3
		42109	40943	39665	38534	37196	35711	24329	13546	5893	3074	2117	1095
		34291	33025	31632	30552	29201	27195	19890	11981	5736	3094	2062	1042
		3	3	3	3	3	3	3	2	2	1	1	1
		23	21	19	18	15	13	13	11	9	7	7	3
	Difference with Overall	0	0	0	0	0	0	0	0	0	0	0	0
		0	0	0	0	0	0	0	0	0	0	0	0
	Unknown, Coast Guard, Space Force, etc.	-524	-502	-488	-481	-469	-452	-292	-148	-60	-29	-16	-7
		-376	-353	-338	-333	-319	-300	-220	-122	-56	-28	-18	-10
		1	1	1	1	1	1	1	0	0	0	0	0
		0	0	0	0	0	0	0	0	0	0	0	0

Health and Wellness Coaching

H&W Coaching Activity	Fiscal Year (FY)
Date Parameters	OCT 1- SEP 30

Health and Wellness Coaching	FY2022	FY2021	FY2020	Monthly Average	FY2022	FY2021	FY2020
Referrals*	2,044	1,455	1,255	Referrals*	170	121	105
Telephonic Sessions Conducted	3,764	2,472	2,893	Telephonic Sessions Conducted	314	206	241
Web-Based Sessions Conducted	392	288	322	Web-Based Sessions Conducted	33	24	27
Video Sessions Conducted	1,906	2,009	1,274	Video Sessions Conducted	159	167	106
Total Sessions Conducted	6,062	4,769	4,489	* Includes telephonic, web-based and video referrals.
* Includes telephonic, web-based and video referrals.
Data is not consitent on FY 21 and 20 rollup, Utilize FY 20 break out info

Summary of Health and Wellness Coaching Activity (2022)
Total	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Total
Referrals*	181	182	156	200	183	176	175	167	173	135	163	153	2,044
Telephonic Sessions Conducted	296	312	265	335	309	363	275	357	353	283	329	287	3,764
Web-Based Sessions Conducted	24	25	15	24	26	35	25	43	42	48	50	35	392
Video Sessions Conducted	172	168	135	168	167	183	155	131	155	155	182	135	1,906
Averages Per Day
Referrals*	5.84	6.07	5.03	6.45	6.54	5.68	5.83	5.39	5.77	4.35	5.26	5.10	5.60
Telephonic Sessions Conducted	9.55	10.40	8.55	10.81	11.04	11.71	9.17	11.52	11.77	9.13	10.61	9.57	10.31
Web-Based Sessions Conducted	0.77	0.83	0.48	0.77	0.93	1.13	0.83	1.39	1.40	1.55	1.61	1.17	1.07
Video Sessions Conducted	5.55	5.60	4.35	5.42	5.96	5.90	5.17	4.23	5.17	5.00	5.87	4.50	5.22
* Includes telephonic, web-based and video referrals.

Summary of Health and Wellness Coaching Activity (2021)
Total	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Total
Referrals*	79	85	113	120	105	112	112	106	105	133	210	175	1,455
Telephonic Sessions Conducted	176	181	187	180	163	199	201	189	222	164	293	317	2,472
Web-Based Sessions Conducted	32	27	22	22	22	21	17	26	20	26	31	22	288
Video Sessions Conducted	145	141	154	170	196	238	188	168	175	133	178	123	2,009
Averages Per Day
Referrals*	2.55	2.83	3.65	3.87	3.75	3.61	3.73	3.42	3.50	4.29	6.77	5.83	3.99
Telephonic Sessions Conducted	5.68	6.03	6.03	5.81	5.82	6.42	6.70	6.10	7.40	5.29	9.45	10.57	6.77
Web-Based Sessions Conducted	1.03	0.90	0.71	0.71	0.79	0.68	0.57	0.84	0.67	0.84	1.00	0.73	0.79
Video Sessions Conducted	4.68	4.70	4.97	5.48	7.00	7.68	6.27	5.42	5.83	4.29	5.74	4.10	5.50
* Includes telephonic, web-based and video referrals.

Summary of Health and Wellness Coaching Activity (2020)
Total	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Total
Referrals*	123	124	91	135	105	98	89	110	96	108	88	88	1,255
Telephonic Sessions Conducted	316	261	234	282	242	290	284	220	221	199	171	173	2,893
Web-Based Sessions Conducted	34	23	22	30	36	35	19	18	25	21	29	30	322
Video Sessions Conducted	88	87	69	85	81	85	120	121	132	124	133	149	1,274
Averages Per Day
Referrals*	3.97	4.13	2.94	4.35	3.62	3.16	2.97	3.55	3.20	3.48	2.84	2.93	3.43
Telephonic Sessions Conducted	10.19	8.70	7.55	9.10	8.34	9.35	9.47	7.10	7.37	6.42	5.52	5.77	7.90

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File details come from the government source that posted it. Updated Oct 30, 2023.