RFP 47QFCA23R0053 - Military OneSource Program October 30 2023.pdf

Template Version 07/27/2023

Request for Proposal (RFP)

47QFCA23R0053

Military OneSource Program in support of:

Office of the Deputy Assistant Secretary of Defense for Military Community and Family

Policy (MC&FP)

Issued to:

Open Market

Conducted under Federal Acquisition Regulation (FAR) Parts 12 and 15

Issued by:

Federal Systems Integration and Management Center (FEDSIM)

October 30, 2023

1.1 CONTRACT TYPE

1.2 SERVICES AND PRICES

1.2.1 BASE PERIOD:

1.2.2 FIRST OPTION PERIOD

1.2.3 SECOND OPTION PERIOD

1.2.4 THIRD OPTION PERIOD

1.2.5 FOURTH OPTION PERIOD

1.3 SUPPLIES OR SERVICES AND PRICING TABLE

1.3.1 TIME-AND-MATERIALS (T&M)/LABOR-HOUR (LH) LABOR MIX

AND LEVEL OF EFFORT

1.3.2 ACCOUNTING FOR SERVICE CONTRACT REPORTING

1.4 INCREMENTAL FUNDING

1.4.1 INCREMENTAL FUNDING LIMITATION OF GOVERNMENT’S

OBLIGATION

1.4.2 INCREMENTAL FUNDING TABLE

2.1 INTRODUCTION

2.1.1 AGENCY MISSION

2.2 SCOPE OF WORK

2.3 ELIGIBLE PARTICIPANTS

2.4 INFORMATION/REFERRAL AND EDUCATION/CONSULTATION

SERVICES

2.5 PERSONNEL REQUIREMENTS

3.0 APPLICABLE DOCUMENTS AND REFERENCES

4.0 REQUIREMENTS FOR THE MILITARY ONESOURCE PROGRAM

4.1 TASK 1: PROGRAM MANAGEMENT SUPPORT

4.1.1 MINIMUM REQUIREMENTS FOR PROGRAM MANAGEMENT (PM) ... 68

4.1.2 ACCOUNTING FOR SERVICE CONTRACT REPORTING

4.1.3 COORDINATE A PROGRAM KICK-OFF MEETING

4.1.4 MONTHLY STATUS REPORTS (MSRs) AND AD HOC REPORTS

4.1.5 CONVENE TECHNICAL STATUS MEETING

4.1.6 PREPARE AND UPDATE A PROGRAM MANAGEMENT PLAN

(PMP)

4.1.7 PREPARE TRIP REPORTS

4.1.8 QUALITY MANAGEMENT (QM) REQUIREMENTS AND

OBJECTIVES

4.1.9 TRANSITION-IN SUPPORT

4.1.10 TRANSITION-OUT SUPPORT

4.1.11 TRAINING

4.1.11.1 ANNUAL CERTIFICATION AND VERIFICATION

4.2 TASK 2 – PROVIDE MILITARY ONESOURCE CALL CENTER

OPERATIONS AND SUPPORT

4.2.1 MILITARY ONESOURCE CALL CENTER MINIMUM

REQUIREMENTS

4.2.1.1 CALL CENTER TRIAGE CONSULTANTS

4.2.1.2 MILITARY ONESOURCE CALL CENTER

TELECOMMUNICATIONS

4.2.1.3 WARM HAND-OFF

4.2.1.4 SPOUSE EDUCATION AND CAREER OPPORTUNITIES

(SECO) PROGRAM

4.2.1.5 NON-MEDICAL COUNSELING SERVICES

4.2.1.6 SPECIALTY CONSULTANTS

4.2.1.7 WOUNDED WARRIORS

4.2.1.8 DOD SURVIVOR SURVEY

4.2.1.9 OUTBOUND CONTACT SERVICES

4.2.1.10 INTERPRETATION AND TRANSLATION SERVICES

4.2.1.11 PROGRAM STUDY AND EVALUATION SUPPORT

4.3 TASK 3 – PROVIDE RESTRICTED MILITARY ONE SOURCE WEB

PRESENCE SUPPORT

4.3.1 SUPPLEMENTAL WEB PRESENCE REQUIREMENTS

4.3.2 RESILIENCY APPLICATION SUPPORT

4.3.3 CHILDCARE SUPPORT SERVICES

4.4 TASK 4 – PROVIDE INFORMATION TECHNOLOGY (IT) AND

CYBERSECURITY SUPPORT: SECURITY ARCHITECTURE,

ENGINEERING, AND COMPLIANCE

4.4.1 MC&FP IT AND CYBERSECURITY GOVERNANCE

4.4.2 MILITARY ONESOURCE DATA SYSTEMS

4.4.3 INCIDENT MANAGEMENT (IM) AND INCIDENT RESPONSE (IR)

4.4.4 MC&FP PLAN OF ACTIONS AND MILESTONES (POA&M)

COMPLIANCE

4.5 TASK 5 – CONTINUITY OF SERVICES (RETURN TO OPERATION (RTO))

4.5.1 CONTINUITY OF SERVICES / RTO REQUIREMENTS

4.6 TASK 6 – PROVIDE NON-MEDICAL COUNSELING SUPPORT

4.6.1 CONFIDENTIALITY

4.6.2 INFORMED CONSENT

4.6.3 DUTY TO WARN/MANDATED REPORTS

4.6.4 CASE AND PARTICIPANT DOCUEMTNATION IN eCMS

4.6.5 NON-MEDICAL COUNSELING REFERRALS

4.6.6 PARTICIPANT FEEDBACK

4.6.7 NOTIFICATION OF ADVERSE INCIDENT

4.6.8 REQUIREMENTS FOR ALL NON-MEDICAL COUNSELING

4.6.9 CREDENTIALING

4.7 TASK 7 – PROVIDE HEALTH AND WELLNESS COACHING SUPPORT

4.7.1 MINIMUM REQUIREMENTS FOR HEALTH AND WELLNESS

COACHING PROGRAM

4.7.1.1 CASE AND PARTICIPANT DOCUMENTATION IN eCMS

4.7.1.2 REFERRALS

4.7.1.3 BACKGROUND CHECK

4.7.1.4 PARTICIPANT FEEDBACK

4.7.1.5 MILITARY COMMUNITY SUPPORT PROGRAMS AND

IT/CYBER TEAMS

4.7.1.6 ANNUAL CERTIFICATION

4.8 TASK 8 – PROVIDE FINANCIAL COUNSELING SUPPORT

4.8.1 REQUIREMENTS FOR FINANCIAL COUNSELING

4.8.1.1 CASE AND PARTICIPANT DOCUMENTATION IN eCMS

4.8.1.2 PARTICIPANT FEEDBACK

4.8.1.3 REFERRALS

4.8.2 MINIMUM REQUIREMENTS FOR TAX SUPPORT SERVICES

4.8.2.1 SUPPORT OF VOLUNTEER INCOME TAX ASSISTANCE

(VITA)

4.8.2.2 TELEPHONIC CONSULTATIONS

4.8.2.3 CASE AND PARTICIPANT DOCUMENTATION IN eCMS

4.8.2.4 PARTICIPANT FEEDBACK

4.8.2.5 MONTHLY USAGE REPORT

4.9 TASK 9 – PROVIDE STRATEGIC OUTREACH SUPPORT

4.9.1 MINIMUM REQUIREMENTS FOR STRATEGIC

OUTREACH/FULFILLMENT SUPPORT

4.9.1.1 DISTRIBUTION AND SHIPPING

4.9.1.2 EVENT SUPPORT

4.9.1.3 OUTREACH

4.9.2 FULFILLMENT INTERFACE

4.9.3 FULFILLMENT REQUIREMENTS

4.10 TASK 10 – PROVIDE FIELD CONSULTANTS SUPPORT

4.10.1 MINIMUM REQUIREMENTS OF FIELD CONSULTANTS

PROGRAM

4.11 PERFORMANCE REQUIREMENTS SUMMARY (PRS)

5.0 SPECIAL CONTRACT REQUIREMENTS

5.1 DATA USE, DISCLOSURE OF INFORMATION, INFORMATION

MARKINGS, AND HANDLING OF SENSITIVE INFORMATION

5.1.1 NOTICE OF NIST SP 800-171 ASSESSMENT REQUIREMENTS

5.2 KEY PERSONNEL

5.2.1 PROGRAM MANAGER (PM)

5.2.2 DEPUTY PROGRAM MANAGER (DPM)

5.2.3 DIRECTOR OF CALL CENTER OPERATIONS

5.2.4 DIRECTOR OF PROGRAM OPERATIONS

5.2.5 DIRECTOR OF QUALITY CONTROL (QC)

5.2.6 DIRECTOR OF IT/COMMUNICATIONS

5.2.7 CYBERSECURITY MANAGER

5.2.8 KEY PERSONNEL SUBSTITUTION

5.3 GOVERNMENT-FURNISHED PROPERTY (GFP)

5.4 PROPERTY ACCOUNTABILITY

5.5 GOVERNMENT-FURNISHED INFORMATION (GFI)

5.6 INFORMATION ASSURANCE

5.7 SECURITY REQUIREMENTS AND SECURITY CLEARANCES

5.8 FACILITY CLEARANCE (FCL)

5.9 CYBER-SUPPLY CHAIN RISK ASSESSMENT

5.10 ORGANIZATIONAL CONFLICT OF INTEREST AND NON-DISCLOSURE

REQUIREMENTS

5.10.1 ORGANIZATIONAL CONFLICT OF INTEREST (OCI)

5.10.2 NON-DISCLOSURE REQUIREMENTS

5.10.3 SECTION 508 COMPLIANCE

5.11 TRAVEL

5.11.1 TRAVEL REGULATIONS

5.11.2 TRAVEL AUTHORIZATION REQUESTS (TAR)

5.11.3 PASSPORTS, VISAS, AND CUSTOMS

5.12 OTHER DIRECT COSTS (ODCs)

5.13 COMMERCIAL SUPPLIER AGREEMENTS

5.14 PRESS/NEWS RELEASE

5.15 INTELLECTUAL PROPERTY RIGHTS

5.16 CONTRACTOR IDENTIFICATION

5.17 COMMON ACCESS CARD (CAC)

5.18 ELECTRONIC CASE MANAGEMENT SYSTEM (eCMS)

5.18.1 eCMS REQUIREMENTS

5.18.2 eCMS DOCUMENTATION

5.19 PLACE OF INSPECTION AND ACCEPTANCE

5.20 SCOPE OF INSPECTION

5.21 BASIS OF ACCEPTANCE

5.21.1 ACCEPTANCE OF IT DEVELOPMENT REQUIREMENTS

5.22 DELIVERABLES

5.23 WRITTEN ACCEPTANCE/REJECTION BY THE GOVERNMENT

5.24 NON-CONFORMING PRODUCTS OR SERVICES

5.25 PERIOD OF PERFORMANCE

5.26 PLACE OF PERFORMANCE

5.27 CONTRACT SCHEDULE AND MILESTONE DATES

5.28 DELIVERABLES MEDIA

5.29 PLACE(S) OF DELIVERY

5.30 NOTICE REGARDING LATE DELIVERY/ PROBLEM NOTIFICATION

REPORT (PNR)

5.31 CONTRACTING OFFICER’S REPRESENTATIVE (COR)

5.31.1 CONTRACT ADMINISTRATION

5.32 INVOICE SUBMISSION

5.33 INVOICE REQUIREMENTS

5.33.1 TIME-AND-MATERIAL (T&M) AND LABOR-HOUR (LH) CLINs

(for LABOR)

5.33.2 FIRM-FIXED-PRICE (FFP) and FIRM-FIXED-UNIT-PRICE (FFUP)

CLINs

5.33.3 T&M OTHER DIRECT COSTS (ODCs)

5.33.4 OCONUS AND LONG-DISTANCE CONUS TRAVEL

5.35 SOLICITATION PROVISIONS PROVIDED IN FULL TEXT

6.0 GENERAL INSTRUCTIONS

6.1 GENERAL INFORMATION

6.1.1 AVAILABILITY OF EQUIPMENT AND SOFTWARE

6.1.2 CONTRACTOR SUPPORT DURING TECHNICAL EVALUATION

6.2 SUBMISSION OF OFFERS

6.2.1 SUBMISSION OF THE WRITTEN PRICE PROPOSAL (PART I)

6.2.1.1 WRITTEN PRICE PROPOSAL (PART I)

6.3 SUBMISSION OF THE WRITTEN TECHNICAL PROPOSAL (PART II)

6.3.1 PROGRAM STAFFING PLAN (PSP)

6.3.2 PROGRAM STAFFING RATIONALE

6.3.3 KEY PERSONNEL QUALIFICATION MATRIX (KPQM)

6.3.4 DRAFT TRANSITION-IN PLAN

6.3.5 TECHNICAL ASSUMPTIONS

6.3.6 PAST PERFORMANCE

6.3.7 SERVICE LEVEL AGREEMENTS (SLAs) AND PERFORMANCE

METRICS

6.3.8 SYSTEM SECURITY PLAN (SSP), PLAN OF ACTION AND

MILESTONES (POA&M), SUPPLIER PERFORMANCE RISK

SYSTEM (SPRS)

6.3.9 IN-PERSON ORAL TECHNICAL PROPOSAL PRESENTATION

SLIDES

6.4 IN-PERSON ORAL TECHNICAL PROPOSAL PRESENTATION (PART III)

6.4.1 IN-PERSON ORAL TECHNICAL PROPOSAL PRESENTATION

PARTICIPATION AND CONSTRAINTS

6.4.2 IN-PERSON ORAL TECHNICAL PROPOSAL PRESENTATION

MEDIA

6.4.3 TECHNICAL PROPOSAL IN-PERSON ORAL Q&A SESSION

6.4.4 IN-PERSON ORAL TECHNICAL PROPOSAL PRESENTATION AND

ORAL QUESTION AND ANSWER (Q&A) SESSION SCHEDULING

6.4.5 TECHNICAL PROPOSAL IN-PERSON ORAL Q&A SESSION

FORMAT

6.4.6 PROHIBITION OF ELECTRONIC RECORDING OF THE IN-PERSON

ORAL TECHNICAL PROPOSAL PRESENTATION AND ORAL

Q&A SESSION

6.5 IN-PERSON ORAL TECHNICAL PROPOSAL PRESENTATION TOPICS

6.5.1 TECHNICAL AND MANAGEMENT APPROACH (TOPIC 1)

6.5.2 KEY PERSONNEL AND PROGRAM STAFFING (TOPIC 2)

6.6 SUBMISSION OF QUESTIONS

6.7 DELIVERY INSTRUCTIONS

7.0 METHOD OF AWARD

7.1 PASS/FAIL ELEMENTS

7.2 EXPLANATION FOR BASIS OF AWARD

7.3 PRICE PROPOSAL EVALUATION

7.4 ORGANIZATIONAL CONFLICT OF INTEREST (OCI)

7.5 PRICE ASSUMPTIONS

7.6 TECHNICAL EVALUATION FACTORS

7.6.1 FACTOR 1: TECHNICAL AND MANAGEMENT APPROACH

7.6.2 FACTOR 2: KEY PERSONNEL AND PROGRAM STAFFING

7.6.3 FACTOR 3: PAST PERFORMANCE

7.7 TECHNICAL ASSUMPTIONS

1.1 CONTRACT TYPE

This contract is for hybrid contract with Firm-Fixed Price (FFP), Firm-Fixed Unit Price (FFUP), Time-and-Materials (T&M) and Labor-Hour (LH) Contract Line Item Numbers (CLINs).

a. The contractor shall perform the effort required by this contract on a FFP basis for:

1. Mandatory CLINs 0002, 1002, 2002, 3002, and 4002.

2. Mandatory CLINs 0011, 1011, 2011, 3011, and 4011.

3. Mandatory CLINs 0012, 1012, 2012, 3012, and 4012.

b. The contractor shall perform the effort required by this contract on a Firm-Fixed Unit Price (FFUP) basis for:

1. Mandatory CLINs 0004, 1004, 2004, 3004, and 4004.

2. Mandatory CLINs 0010, 1010, 2010, 3010, and 4010.

3. Mandatory CLINs 0013, 1013, 2013, 3013, and 4013.

4. Optional CLINs 0005, 1005, 2005, 3005, and 4005.

c. The contractor shall perform the effort required by this contract on a T&M basis for:

1. Mandatory Labor CLINs 0006a, 1006a, 2006a, 3006a, and 4006a.

2. Long-Distance Travel CLINs 0006b, 1006b, 2006b, 3006b, and 4006b.

3. Other Direct Costs (ODCs) CLINs 0006c, 1006c, 2006c, 3006c, and 4006c.

d. The contractor shall perform the effort required by this contract on a LH basis for

1. Mandatory Labor CLINs 0001, 1001, 2001, 3001, and 4001.

2. Mandatory Labor CLINs 0003, 1003, 2003, 3003, and 4003.

3. Mandatory Labor CLINs 0007, 1007, 2007, 3007, and 4007.

4. Mandatory Labor CLINs 0008, 1008, 2008, 3008, and 4008.

e. The contractor shall perform the effort required by this contract on a NTE basis for

1. OCONUS Travel CLINs 0009, 1009, 2009, 3009, and 4009.

The work shall be performed in accordance with all Sections of this contract. An acronym listing to support this RFP is included in Attachment 45.

1.2 SERVICES AND PRICES

Long-distance travel is defined as travel over 50 miles from a defined duty station. Local travel will not be reimbursed.

The following abbreviations are used in this contract:

CLIN Contract Line Item Number FFP Firm-Fixed-Price FFUP Firm-Fixed-Unit-Price LH Labor-Hour NTE Not-to-Exceed OCONUS Outside the Continental United States ODC Other Direct Cost QTY Quantity

T&M Time-and-Materials

CONTINUATION SHEET, BLOCKS 19-20, SCHEDULE OF SUPPLIES/SERVICES

1.2.1 BASE PERIOD:

LH CLIN

CLIN Description Total NTE Ceiling

0001 Program Management (Task 1) $_________

Total Hours

Total Labor Ceiling

Labor Category Hours Hourly Rate

General and Operations Managers

*See Note Executive Secretaries and Executive Administrative Assistants

*See Note

Quality Control Systems Managers

*See Note

Information Technology Project Managers

*See Note

Information Security Analysts

*See Note

Training and Development Managers

*See Note

Human Resources Manager

*See Note

Quality Control Systems Managers

*See Note

Business Intelligence Analysts

*See Note

Clinical Research Coordinators

*See Note

Business Operations Specialists, All Other

*See Note

Healthcare Social Workers

*See Note

Editors

*See Note *Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

MANDATORY FFP CLIN

CLIN Description QTY Unit Total Price

Call Center Operations and Support (Task 2) (Excluding Section 4.2.1.11(Program Study and Evaluation Support))

Description Monthly Price

Tier 1 Monthly Call Volume up to 100,000 calls $________

Tier 2 Monthly Call Volume between 100,001- 110,000 calls

Tier 3 Monthly Call Volume between 110,001- 120,000 calls

Tier 4 Monthly Call Volume between 120,001- 130,000 calls

Tier 5 Monthly Call Volume between 130,001- 140,000 calls

Tier 6 Monthly Call Volume between 140,001- 150,000 calls

*Note: The offeror shall populate the entire table listed above to enable appropriate invoicing for actual monthly call volumes.

However, for the purpose of establishing a total annual price the contractor shall calculate the sum of 4 months of its Tier 3 price, 6 months of its Tier 4 price, and 2 months of its Tier 5 price.

LH CLIN

CLIN Description Total NTE Ceiling

IT OPS Management: Provide Restricted Military OneSource Web Presence Support (Tasks 3), Provide IT and Cybersecurity Support (Task 4), and Continuity of Services (Return to Operations) (Task 5)

Total Labor Ceiling

Labor Category Hours Hourly Rate

Computer Systems Analysts

*See Note

Database Administrators

*See Note

Network and Computer Systems Administrators

Telecommunications Engineering Specialists

*See Note

Software Quality Assurance Analysts and Testers

*See Note

Web Developers

*See Note

Business Intelligence Analysts

*See Note

Computer Systems Analysts

*See Note

Computer Network Architects

*See Note *Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, MANDATORY FFUP CLIN

Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8)

221,150 Sessions

Description # of Sessions

Per Year Session Price

Extended Price

0004A Non-Medical Counseling:

In-Person

61,000 $_________ $_________

0004B Non-Medical Counseling:

Telephonic/Online

114,000 $_________ $_________

0004C Health and Wellness Coaching:

Telephonic/Online

6,000 $_________ $_________

0004D Group Health and Wellness Coaching:

Telephonic/Online/In-Person

100 $_________ $_________

0004E Financial Counseling: In-Person 50 $_________ $_________

0004F Financial Counseling: Telephonic/Online (includes Tax Consultations)

40,000 $_________ $_________

*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.

OPTIONAL FFUP CLIN

Additional Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8)

13,020 Sessions $_________

Description # of

Sessions Per Year

Session Price Extended

Price

0005A Non-MedicalCounseling:

In-Person

10,000 $_________ $_________

0005B Non-MedicalCounseling:

Telephonic/Online

700 $_________ $_________

0005C Health and Wellness Coaching:

Telephonic/Online

200 $_________ $_________

0005D Group Health and Wellness Coaching:

Telephonic/Online/In-Person

100 $_________ $_________

0005E Financial Counseling: In-Person 20 $_________ $_________

0005F Financial Counseling: Telephonic/Online (includes Tax Consultations)

2,000 $_________ $_________

*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.

MANDATORY T&M CLIN

CLIN Description Total NTE Ceiling

0006 Strategic Outreach (Task 9) $_________

Labor Hours Labor Ceiling

0006A Strategic Outreach Labor

*See Note

Labor Category Hours Hourly Rate

Web Developers

*See Note

Project Management Specialists

Non-Labor Price

0006B Strategic Outreach Long-Distance Travel (T&M) (Travel to support Strategic Outreach efforts)

NTE $40,000

0006C Strategic Outreach ODCs (T&M) NTE $3,300,000 *Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

LH CLIN

0007 Field Consultant Program (Task 10) $_________

Total Labor Ceiling

Labor Category Hours Hourly Rate

Project Management Specialists

*See Note

Meeting, Convention, and Event Planners

*See Note

General and Operations Manager

*See Note *Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

LH CLIN

CLIN Description Total NTE Ceiling

Program Study and Evaluation Support Labor (PWS Section 4.2.1.11 Only)

Total Labor Ceiling

Labor Category Hours Hourly Rate

Business Process Supervisor

*See Note

Human Resources Managers

*See Note

Quality Control Systems Managers

*See Note *Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

MANDATORY OCONUS TRAVEL

CLIN Description NTE Total NTE Price

0009 OCONUS Travel $25,000

Section 4.3.3 Childcare Support

12,000 Each

Description Unit Price Total Maximum

Price

Tier 1 Subscriptions – First 3,000 Units $_________ $_________

Tier 2 Subscriptions – Next 3,000 Units $_________ $_________

Tier 3 Subscriptions – 6,001 and over (up to 12,000) Units

*Note: The offeror shall populate the entire table listed above. For the purpose of establishing a total price it shall be the sum of the three tier maximum prices, and be based on the offerors solution. The Government will only pay for subscriptions used.

MANDATORY FFP CLIN

CLIN Description QTY Unit Unit Price Total Price

Section 4.3.2 OurRelationship Licenses and Maintenance Fees

12 Month $_________ $_________

CLIN Description QTY Unit Unit Price Total Price

Section 4.3.2 OurRelationship Registration and Management

Section 4.3.2 OurRelationship Couples Coaching

2500 Sessions $_________ $_________

*Note: The offeror shall populate the entire table listed above. Qty 2500 estimate based on historical information.

The Government shall only reimburse the contractor for each session completed.

TOTAL BASE PERIOD CLINs: $________________

1.2.2 FIRST OPTION PERIOD

LH CLIN

1001 Program Management (Task 1) $_________

Total Labor Ceiling

Labor Category Hours Hourly Rate

General and Operations Managers

*See Note

Quality Control Systems Managers

*See Note

Information Technology Project Managers

*See Note

Information Security Analysts

*See Note

Training and Development Managers

*See Note

Human Resources Manager

*See Note

Quality Control Systems Managers

*See Note

Business Intelligence Analysts

*See Note

Clinical Research Coordinators

*See Note

Business Operations Specialists, All Other

*See Note

Healthcare Social Workers

*See Note

Editors

*See Note *Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

MANDATORY FFP CLIN

CLIN Description QTY Unit Total Price

Call Center Operations and Support (Task 2) (Excluding Section

Description Monthly Price

Tier 1 Monthly Call Volume up to 100,000 calls $________

Tier 2 Monthly Call Volume between 100,001- 110,000 calls

Tier 3 Monthly Call Volume between 110,001- 120,000 calls

Tier 4 Monthly Call Volume between 120,001- 130,000 calls

Tier 5 Monthly Call Volume between 130,001- 140,000 calls

Tier 6 Monthly Call Volume between 140,001- 150,000 calls

Tier 7 Monthly Call Volume between 150,001- 160,000 calls

*Note: The offeror shall populate the entire table listed above to enable appropriate invoicing for actual monthly call volumes.

However, for the purpose of establishing a total annual price the contractor shall calculate the sum of 4 months of its Tier 4 price, 6 months of its Tier 5 price, and 2 months of its Tier 6 price.

LH CLIN

CLIN Description Total NTE Ceiling

IT OPS Management: Provide Restricted Military OneSource Web Presence Support (Tasks 3), Provide IT and Cybersecurity Support (Task 4), and Continuity of Services (Return to Operations) (Task

Total Labor Ceiling

Labor Category Hours Hourly Rate

Computer Systems Analysts

*See Note

Database Administrators

*See Note

Network and Computer Systems Administrators

*See Note

Telecommunications Engineering Specialists

Software Quality Assurance Analysts and Testers

*See Note

Web Developers

*See Note

Business Intelligence Analysts

*See Note

Computer Systems Analysts

*See Note

Computer Network Architects

*See Note *Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

MANDATORY FFUP CLIN

CLIN Description QTY Unit Total Price

Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support

# of Sessions

Per Year Session Price

Extended Price

1004A Non-Medical Counseling:

In-Person

61,000 $_________ $_________

1004B Non-Medical Counseling:

Telephonic/Online

114,000 $_________ $_________

1004C Health and Wellness Coaching:

Telephonic/Online

6,000 $_________ $_________

1004D Group Health and Wellness Coaching:

Telephonic/Online/In-Person

100 $_________ $_________

1004E Financial Counseling: In-Person 50 $_________ $_________

1004F Financial Counseling: Telephonic/Online (includes Tax Consultations)

40,000 $_________ $_________

*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.

Additional Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8)

13,020 Sessions $_________

Description # of

Sessions Per Year

Session Price Extended

Price

1005A Non-Medical Counseling:

In-Person

10,000 $_________ $_________

1005B Non-Medical Counseling:

Telephonic/Online

700 $_________ $_________

1005C Health and Wellness Coaching:

Telephonic/Online

200 $_________ $_________

1005D Group Health and Wellness Coaching:

Telephonic/Online/In-Person

100 $_________ $_________

1005E Financial Counseling: In-Person 20 $_________ $_________

1005F Financial Counseling: Telephonic/Online (includes Tax Consultations)

2,000 $_________ $_________

*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.

MANDATORY T&M CLIN

CLIN Description Total NTE Ceiling

1006 Strategic Outreach (Task 9) $_________

Labor Hours Labor Ceiling

1006A Strategic Outreach Labor

*See Note

Labor Category Hours Hourly Rate

Web Developers

*See Note

Project Management Specialists

*See Note

Non-Labor Price

1006B Strategic Outreach Long-Distance Travel (T&M) (Travel to support Strategic Outreach efforts)

NTE $40,000

1006C Strategic Outreach ODCs (T&M) NTE $3,300,000 *Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

LH CLIN

1007 Field Consultant Program (Task 10) $_________

Total Labor Ceiling

Labor Category Hours Hourly Rate

Project Management Specialists

*See Note

Meeting, Convention, and Event Planners

*See Note

General and Operations Manager

*See Note *Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

LH CLIN

CLIN Description Total NTE Ceiling

Program Study and Evaluation Support Labor (PWS Section 4.2.1.11 Only)

Total Hours Total Labor

Ceiling

Labor Category Hours Hourly Rate

Business Process Supervisor

*See Note

Human Resources Managers

*See Note

Quality Control Systems Managers

*See Note *Note: The labor categories listed are by way of example only. The offeror shall populate hours. labor categories, and rates for this CLIN in a manner consistent with its technical approach.

MANDATORY OCONUS TRAVEL

CLIN Description NTE Total NTE Price

1009 OCONUS Travel $25,000

Section 4.3.3 Childcare

Description Unit Price Total Maximum

Price

Tier 1 Subscriptions – First 3,000 Units $_________ $_________

Tier 2 Subscriptions – Next 3,000 Units $_________ $_________

Tier 3 Subscriptions – 6,001 and over (up to 12,000) Units

*Note: The offeror shall populate the entire table listed above. For the purpose of establishing a total price it shall be the sum of the three tier maximum prices, and be based on the offerors solution. The Government will only pay for subscriptions used.

MANDATORY FFP CLIN

CLIN Description QTY Unit Unit Price Total Price

Section 4.3.2 OurRelationship

Section 4.3.2 OurRelationship Registration and Management

Section 4.3.2 OurRelationship Couples Coaching

2500 Sessions $_________ $_________

*Note: The offeror shall populate the entire table listed above. Qty 2500 is an estimate based on historical

TOTAL FIRST OPTION PERIOD CLINs: $________________

1.2.3 SECOND OPTION PERIOD

2001 Program Management (Task 1) $_________

Total Labor Ceiling

Labor Category Hours Hourly Rate

General and Operations Managers

*See Note

Quality Control Systems Managers

*See Note

Information Technology Project Managers

*See Note

Information Security Analysts

*See Note

Training and Development Managers

*See Note

Human Resources Manager

*See Note

Quality Control Systems Managers

*See Note

Business Intelligence Analysts

*See Note

Clinical Research Coordinators

*See Note

Business Operations Specialists, All Other

*See Note

Healthcare Social Workers

*See Note

Editors

*See Note *Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

MANDATORY FFP CLIN

CLIN Description QTY Unit Total Price

Call Center Operations

Description Monthly Price

Tier 1 Monthly Call Volume up to 100,000 calls $________

Tier 2 Monthly Call Volume between 100,001- 110,000 calls

Tier 3 Monthly Call Volume between 110,001- 120,000 calls

Tier 4 Monthly Call Volume between 120,001- 130,000 calls

Tier 5 Monthly Call Volume between 130,001- 140,000 calls

Tier 6 Monthly Call Volume between 140,001- 150,000 calls

Tier 7 Monthly Call Volume between 150,001- 160,000 calls

Tier 8 Monthly Call Volume between 160,001- 170,000 calls

*Note: The offeror shall populate the entire table listed above to enable appropriate invoicing for actual monthly call volumes.

However, for the purpose of establishing a total annual price the contractor shall calculate the sum of 4 months of its Tier 5 price, 6 months of its Tier 6 price, and 2 months of its Tier 7 price.

LH CLIN

CLIN Description Total NTE Ceiling

IT OPS Management: Provide Restricted Military OneSource Web Presence Support (Tasks 3), Provide IT and Cybersecurity Support (Task 4), and Continuity of Services (Return to Operations) (Task

Total Labor Ceiling

Labor Category Hours Hourly Rate

Computer Systems Analysts

*See Note

Database Administrators

*See Note

Network and Computer Systems Administrators

Telecommunications Engineering Specialists

*See Note

Software Quality Assurance Analysts and Testers

*See Note

Web Developers

*See Note

Business Intelligence Analysts

*See Note

Computer Systems Analysts

*See Note

Computer Network Architects

*See Note *Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

MANDATORY FFUP CLIN

CLIN Description QTY Unit Total Price

Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support

# of Sessions

Per Year Session Price

Extended Price

2004A Non-Medical Counseling:

In-Person

61,000 $_________ $_________

2004B Non-Medical Counseling:

Telephonic/Online

114,000 $_________ $_________

2004C Health and Wellness Coaching:

Telephonic/Online

6,000 $_________ $_________

2004D Group Health and Wellness Coaching:

Telephonic/Online/In-Person

100 $_________ $_________

2004E Financial Counseling: In-Person 50 $_________ $_________

2004F Financial Counseling: Telephonic/Online (includes Tax Consultations)

40,000 $_________ $_________

*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical

Additional Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8)

13,020 Sessions $_________

Description # of

Sessions Per Year

Session Price Extended

Price

2005A Non-Medical Counseling:

In-Person

10,000 $_________ $_________

2005B Non-Medical Counseling:

Telephonic/Online

700 $_________ $_________

2005C Health and Wellness Coaching:

Telephonic/Online

200 $_________ $_________

2005D Group Health and Wellness Coaching:

Telephonic/Online/In-Person

100 $_________ $_________

2005E Financial Counseling: In-Person 20 $_________ $_________

2005F Financial Counseling: Telephonic/Online (includes Tax Consultations)

2,000 $_________ $_________

**Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.

MANDATORY T&M CLIN

CLIN Description Total NTE Ceiling

2006 Strategic Outreach (Task 9) $_________

Labor Hours Labor Ceiling

2006A Strategic Outreach Labor

*See Note

Labor Category Hours Hourly Rate

Web Developers

*See Note

Project Management Specialists

Non-Labor Price

2006B Strategic Outreach Long-Distance Travel (T&M) (Travel to support Strategic Outreach efforts)

NTE $40,000

2006C Strategic Outreach ODCs (T&M) NTE $3,300,000 *Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

LH CLIN

2007 Field Consultant Program (Task 10) $_________

Total Labor Ceiling

Labor Category Hours Hourly Rate

Project Management Specialists

*See Note

Meeting, Convention, and Event Planners

*See Note

General and Operations Manager

*See Note *Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

LH CLIN

CLIN Description Total NTE Ceiling

Program Study and Evaluation Support Labor (PWS Section 4.2.1.11 Only)

Total Hours Total Labor Ceiling

Labor Category Hours Hourly Rate

Business Process Supervisor

*See Note

Human Resources Managers

*See Note

Quality Control Systems Managers

*See Note *Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

MANDATORY OCONUS TRAVEL

CLIN Description NTE Total NTE Price

2009 OCONUS Travel $25,000

Section 4.3.3 Childcare

Description Unit Price Total Maximum

Price

Tier 1 Subscriptions – First 3,000 Units $_________ $_________

Tier 2 Subscriptions – Next 3,000 Units $_________ $_________

Tier 3 Subscriptions – 6,001 and over (up to 12,000) Units

*Note: The offeror shall populate the entire table listed above. For the purpose of establishing a total price it shall be the sum of the three tier maximum prices, and be based on the offerors solution. The Government will only pay for subscriptions used.

MANDATORY FFP CLIN

CLIN Description QTY Unit Unit Price Total Price

Section 4.3.2 OurRelationship

Section 4.3.2 OurRelationship Registration and Management

Section 4.3.2 OurRelationship Couples Coaching

2500 Sessions $_________ $_________

*Note: The offeror shall populate the entire table listed above. Qty 2500 is an estimate based on historical

TOTAL SECOND OPTION PERIOD CLINs: $________________

1.2.4 THIRD OPTION PERIOD

3001 Program Management (Task 1) $_________

Total Labor Ceiling

Labor Category Hours Hourly Rate

General and Operations Managers

*See Note

Quality Control Systems Managers

*See Note

Information Technology Project Managers

*See Note

Information Security Analysts

*See Note

Training and Development Managers

*See Note

Human Resources Manager

*See Note

Quality Control Systems Managers

*See Note

Business Intelligence Analysts

*See Note

Clinical Research Coordinators

*See Note

Business Operations Specialists, All Other

*See Note

Healthcare Social Workers

*See Note

Editors

*See Note *Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

MANDATORY FFP CLIN

CLIN Description QTY Unit Total Price

Call Center Operations

Description Monthly Price

Tier 1 Monthly Call Volume up to 100,000 calls $________

Tier 2 Monthly Call Volume between 100,001- 110,000 calls

Tier 3 Monthly Call Volume between 110,001- 120,000 calls

Tier 4 Monthly Call Volume between 120,001- 130,000 calls

Tier 5 Monthly Call Volume between 130,001- 140,000 calls

Tier 6 Monthly Call Volume between 140,001- 150,000 calls

Tier 7 Monthly Call Volume between 150,001- 160,000 calls

Tier 8 Monthly Call Volume between 160,001- 170,000 calls

Tier 9 Monthly Call Volume between 170,001- 180,000 calls

*Note: The offeror shall populate the entire table listed above to enable appropriate invoicing for actual monthly call volumes.

However, for the purpose of establishing a total annual price the contractor shall calculate the sum of 4 months of its Tier 6 price, 6 months of its Tier 7 price, and 2 months of its Tier 8 price.

IT OPS Management: Provide Restricted Military OneSource Web Presence Support (Tasks 3), Provide IT and Cybersecurity Support (Task 4), and Continuity of Services (Return to Operations) (Task

Total Labor Ceiling

Labor Category Hours Hourly Rate

Computer Systems Analysts

Database Administrators

*See Note

Network and Computer Systems Administrators

*See Note

Telecommunications Engineering Specialists

*See Note

Software Quality Assurance Analysts and Testers

*See Note

Web Developers

*See Note

Business Intelligence Analysts

*See Note

Computer Systems Analysts

*See Note

Computer Network Architects

*See Note *Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

MANDATORY FFUP CLIN

CLIN Description QTY Unit Total Price

Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support

# of Sessions

Per Year Session Price

Extended Price

3004A Non-Medical Counseling:

In-Person

61,000 $_________ $_________

3004B Non-Medical Counseling:

Telephonic/Online

114,000 $_________ $_________

3004C Health and Wellness Coaching:

Telephonic/Online

6,000 $_________ $_________

3004D Group Health and Wellness Coaching:

Telephonic/Online/In-Person

100 $_________ $_________

3004E Financial Counseling: In-Person 50 $_________ $_________

3004F Financial Counseling: Telephonic/Online (includes Tax Consultations)

40,000 $_________ $_________

*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.

OPTIONAL FFUP CLIN

CLIN Description QTY Unit Total Price

Additional Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8)

13,020 Sessions $_________

Description # of

Sessions Per Year

Session Price Extended

Price

3005A Non-Medical Counseling:

In-Person

10,000 $_________ $_________

3005B Non-Medical Counseling:

Telephonic/Online

700 $_________ $_________

3005C Health and Wellness Coaching:

Telephonic/Online

200 $_________ $_________

3005D Group Health and Wellness Coaching:

Telephonic/Online/In-Person

100 $_________ $_________

3005E Financial Counseling: In-Person 20 $_________ $_________

3005F Financial Counseling: Telephonic/Online (includes Tax Consultations)

2,000 $_________ $_________

*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.

MANDATORY T&M CLIN

CLIN Description Total NTE Ceiling

3006 Strategic Outreach (Task 9) $_________

Labor Hours Labor Ceiling

3006A Strategic Outreach Labor

Labor Category Hours Hourly Rate

Web Developers

*See Note

Project Management Specialists

*See Note

Non-Labor Price

3006B Strategic Outreach Long-Distance Travel (T&M) (Travel to support Strategic Outreach efforts)

NTE $40,000

3006C Strategic Outreach ODCs (T&M) NTE $3,300,000 *Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

LH CLIN

3007 Field Consultant Program (Task 10) $_________

Total Labor Ceiling

Labor Category Hours Hourly Rate

Project Management Specialists

*See Note

Meeting, Convention, and Event Planners

*See Note

General and Operations Manager

*See Note *Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

LH CLIN

CLIN Description Total NTE Ceiling

Program Study and Evaluation Support Labor (PWS Section 4.2.1.11 Only)

Total Hours Total Labor

Ceiling

Labor Category Hours Hourly Rate

Business Process Supervisor

*See Note

Human Resources Managers

*See Note

Quality Control Systems Managers

*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, MANDATORY OCONUS TRAVEL

CLIN Description NTE Total NTE Price

3009 OCONUS Travel $25,000

MANDATORY FFUP CLIN

CLIN Description QTY Unit Total Price

Section 4.3.3 Childcare

Description Unit Price Total Maximum

Price

Tier 1 Subscriptions – First 3,000 Units $_________ $_________

Tier 2 Subscriptions – Next 3,000 Units $_________ $_________

Tier 3 Subscriptions – 6,001 and over (up to 12,000) Units

*Note: The offeror shall populate the entire table listed above. For the purpose of establishing a total price it shall be the sum of the three tier maximum prices, and be based on the offerors solution. The Government will only pay for subscriptions used.

MANDATORY FFP CLIN

CLIN Description QTY Unit Unit Price Total Price

Section 4.3.2 OurRelationship

Section 4.3.2 OurRelationship Registration and Management

Section 4.3.2 OurRelationship Couples Coaching

2500 Sessions $_________ $_________

*Note: The offeror shall populate the entire table listed above. Qty 2500 is an estimate based on historical

TOTAL THIRD OPTION PERIOD CLINs: $________________

1.2.5 FOURTH OPTION PERIOD

4001 Program Management (Task 1) $_________

Total Labor Ceiling

Labor Category Hours Hourly Rate

General and Operations Managers

*See Note

Quality Control Systems Managers

*See Note

Information Technology Project Managers

*See Note

Information Security Analysts

*See Note

Training and Development Managers

*See Note

Human Resources Manager

*See Note

Quality Control Systems Managers

*See Note

Business Intelligence Analysts

*See Note

Clinical Research Coordinators

*See Note

Business Operations Specialists, All Other

*See Note

Healthcare Social Workers

*See Note

Editors

*See Note *Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

MANDATORY FFP CLIN

CLIN Description QTY Unit Total Price

Call Center Operations

Description Monthly Price

Tier 1 Monthly Call Volume up to 100,000 calls $________

Tier 2 Monthly Call Volume between 100,001- 110,000 calls

Tier 3 Monthly Call Volume between 110,001- 120,000 calls

Tier 4 Monthly Call Volume between 120,001- 130,000 calls

Tier 5 Monthly Call Volume between 130,001- 140,000 calls

Tier 6 Monthly Call Volume between 140,001- 150,000 calls

Tier 7 Monthly Call Volume between 150,001- 160,000 calls

Tier 8 Monthly Call Volume between 160,001- 170,000 calls

Tier 9 Monthly Call Volume between 170,001- 180,000 calls

Tier 10 Monthly Call Volume between 180,001- 190,000 calls

*Note: The offeror shall populate the entire table listed above to enable appropriate invoicing for actual monthly call volumes.

However, for the purpose of establishing a total annual price the contractor shall calculate the sum of 4 months of its Tier 7 price, 6 months of its Tier 8 price, and 2 months of its Tier 9 price.

LH CLIN

CLIN Description Total NTE Ceiling

IT OPS Management: Provide Restricted Military OneSource Web Presence Support (Tasks 3), Provide IT and Cybersecurity Support (Task 4), and Continuity of Services (Return to Operations) (Task

Total Labor Ceiling

Computer Systems Analysts $_________

Database Administrators

*See Note

Network and Computer Systems Administrators

*See Note

Telecommunications Engineering Specialists

*See Note

Software Quality Assurance Analysts and Testers

*See Note

Web Developers

*See Note

Business Intelligence Analysts

*See Note

Computer Systems Analysts

*See Note

Computer Network Architects

*See Note *Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

MANDATORY FFUP CLIN

CLIN Description QTY Unit Total Price

Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support

# of Sessions

Per Year Session Price

Extended Price

4004A Non-Medical Counseling:

In-Person

61,000 $_________ $_________

4004B Non-Medical Counseling:

Telephonic/Online

114,000 $_________ $_________

4004C Health and Wellness Coaching:

Telephonic/Online

6,000 $_________ $_________

4004D Group Health and Wellness Coaching:

Telephonic/Online/In-Person

100 $_________ $_________

4004E Financial Counseling: In-Person 50 $_________ $_________

4004F Financial Counseling: Telephonic/Online (includes Tax Consultations)

40,000 $_________ $_________

*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.

OPTIONAL FFUP CLIN

CLIN Description QTY Unit Total Price

Additional Counseling and Coaching (Non- Medical Counseling Support (Tasks 6), Health and Wellness Coaching Support (Task 7), and Financial Counseling Support (Task 8)

13,020 Sessions $_________

Description # of

Sessions Per Year

Session Price Extended

Price

4005A Non-Medical Counseling:

In-Person

10,000 $_________ $_________

4005B Non-Medical Counseling:

Telephonic/Online

700 $_________ $_________

4005C Health and Wellness Coaching:

Telephonic/Online

200 $_________ $_________

4005D Group Health and Wellness Coaching:

Telephonic/Online/In-Person

100 $_________ $_________

4005E Financial Counseling: In-Person 20 $_________ $_________

4005F Financial Counseling: Telephonic/Online (includes Tax Consultations)

2,000 $_________ $_________

*Note: The offeror shall populate the entire table listed above. Sessions are estimates based on historical information. The Government shall only reimburse the contractor for each session completed.

MANDATORY T&M CLIN

CLIN Description Total NTE Ceiling

4006 Strategic Outreach (Task 9) $_________

Labor Hours Labor Ceiling

4006A Strategic Outreach Labor

Web Developers

*See Note

Project Management Specialists

*See Note

Non-Labor Price

4006B Strategic Outreach Long-Distance Travel (T&M) (Travel to support Strategic Outreach efforts)

NTE $40,000

4006C Strategic Outreach ODCs (T&M) NTE $3,300,000 *Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

LH CLIN

4007 Field Consultant Program (Task 10) $_________

Total Labor Ceiling

Labor Category Hours Hourly Rate

Project Management Specialists

*See Note

Meeting, Convention, and Event Planners

*See Note

General and Operations Manager

*See Note *Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, and rates for this CLIN in a manner consistent with its technical approach.

LH CLIN

CLIN Description Total NTE Ceiling

Program Study and Evaluation Support Labor (PWS Section 4.2.1.11 Only)

Total Hours Total Labor Ceiling

Labor Category Hours Hourly Rate

Business Process Supervisor

*See Note

Human Resources Managers

*See Note

Quality Control Systems Managers

*Note: The labor categories listed are by way of example only. The offeror shall populate hours, labor categories, MANDATORY OCONUS TRAVEL

CLIN Description NTE Total NTE Price

4009 OCONUS Travel $25,000

MANDATORY FFUP CLIN

CLIN Description QTY Unit Total Price

Section 4.3.3 Childcare

Description Unit Price Total Maximum

Price

Tier 1 Subscriptions – First 3,000 Units $_________ $_________

Tier 2 Subscriptions – Next 3,000 Units $_________ $_________

Tier 3 Subscriptions – 6,001 and over (up to 12,000) Units

**Note: The offeror shall populate the entire table listed above. For the purpose of establishing a total price it shall be the sum of the three tier maximum prices, and be based on the offerors solution. The Government will only pay for subscriptions used.

MANDATORY FFP CLIN

CLIN Description QTY Unit Unit Price Total Price

Section 4.3.2 OurRelationship

Section 4.3.2 OurRelationship Registration and Management

Section 4.3.2 OurRelationship Couples Coaching

2500 Sessions $_________ $_________

*Note: The offeror shall populate the entire table listed above. Qty 2500 is an estimate based on historical

TOTAL FOURTH OPTION PERIOD CLINs: $________________

GRAND TOTAL ALL CLINs: $________________

Pricing Note – All FFP and FFUP CLINs shall include all costs associated with meeting the requirements of the tasks associated with the CLINs described in the Performance Work Statement (PWS). This includes all Labor and Non-Labor costs required to complete the tasks.

1.3 SUPPLIES OR SERVICES AND PRICING TABLE

1.3.1 TIME-AND-MATERIALS (T&M)/LABOR-HOUR (LH) LABOR MIX AND

LEVEL OF EFFORT

The labor mix and level of effort specified in the contractor’s proposal and incorporated into this contract are for estimation purposes. The contractor may reallocate, with prior written approval of the FEDSIM COR, the number of hours by labor category, within each labor CLIN as needed to effectively manage the project, provided the total funded labor cost and total hours are not exceeded. Any additional labor categories or increases to total hours or increases to ceilings required during performance must be approved by the FEDSIM CO and added to the contract by modification.

1.3.2 ACCOUNTING FOR SERVICE CONTRACT REPORTING

Costs associated with Accounting for Service Contract Reporting, as specified in Section 4.1.2, are covered in CLIN X001 and relate to this contract only.

1.4 INCREMENTAL FUNDING

1.4.1 INCREMENTAL FUNDING LIMITATION OF GOVERNMENT’S OBLIGATION

Incremental funding in the amount of $ (TBD completed at Contract award) for CLINs __*__ is currently allotted and available for payment by the Government. Additional incremental funding for these CLINs may be allotted and available for payment by the Government as the funds become available. The estimated period of performance covered by the allotments for the mandatory CLINs is from award through (TBD at award), unless otherwise noted in Section 1.2.

The contract may be modified to add funds incrementally up to the maximum of $ (TBD completed at Contract award) over the performance period of this contract. These allotments constitute the estimated cost for the purpose of Defense Federal Acquisition Regulation Supplement (DFARS) Clause 252.232-7007, Limitation of Government’s Obligation, which applies to this contract on a CLIN-by-CLIN basis.

1.4.2 INCREMENTAL FUNDING TABLE

The Incremental Funding Table Excel spreadsheet is available in Attachment 2.

CONTRACT CLAUSES

52.212-4 Contract Terms and Conditions—Commercial Products and Commercial Services

(DEC 2022) (FAR DEVIATION 52.212-4) (JAN 2023)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights-

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act ( 31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at Federal Acquisition Regulation (FAR) 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers.