Attachment 2 SOW.pdf
PDF 91 KB Posted
- Solicitation number
- 47QACA26Q0350
- Issued by
- Not on record
About this file
This is a Statement of Work for a comprehensive web-based legal education and Continuing Legal Education (CLE) platform for the U.S. Department of Housing and Urban Development (HUD), Office of General Counsel (OGC).
HUD seeks a contractor to provide 24/7/365 online access to legal education resources for approximately 150 attorneys and paralegals across headquarters, the Departmental Enforcement Center, and regional and field offices nationwide. The platform must enable users to earn CLE credits, access current legal training content, support compliance tracking across multiple jurisdictions, and provide centralized user administration and reporting. The contractor shall provide on-demand legal education programming including live or recorded webcasts, seminars, and courses covering broad legal subject areas relevant to federal legal professionals. Training content must reflect current laws, regulations, policies, and legal developments. The platform must deliver CLE-accredited courses applicable across U.S. states and Puerto Rico, support ethics and specialty CLE requirements, provide certificates of completion, and directly report CLE credits to jurisdictions where permitted. Additional requirements include user account management based on government-provided lists, help desk support with 24-hour response time, legal reference materials access, and monthly reporting of active users, course participation, CLE completion information, and system downtime. The contractor shall designate a point of contact for contract administration and assist users in identifying relevant training opportunities.
The period of performance includes one 12-month base period with four 12-month option periods. The government will provide an authorized user list and points of contact for contract administration and technical coordination. Performance standards require 24/7/365 system availability, accurate and timely user account provisioning, accurate CLE reporting, and current, legally relevant course content.
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Statement of Work
1. Background
The U.S. Department of Housing and Urban Development (HUD), Office of General Counsel (OGC), requires access to online legal education resources for attorneys and paralegals located at Headquarters, the Departmental Enforcement Center, and Regional and Field Offices nationwide.
OGC personnel handle a wide range of legal matters, including legislative, regulatory, litigation-related, administrative, ethics, procurement, and housing law issues. Access to current legal education and professional training resources is necessary to maintain professional competency, support mission operations, and satisfy Continuing Legal Education (CLE) requirements across multiple jurisdictions.
2. Objective
The objective of this requirement is to provide a comprehensive, web-based legal education and CLE solution that:
● Enables users to earn CLE credits
● Provides access to current legal training content
● Supports compliance tracking across jurisdictions
● Provides centralized user administration and reporting capabilities
● Is accessible nationwide on a continuous basis
3. Scope of Work
3.1 Platform Access
The Contractor shall:
● Provide 24 hours per day, 7 days per week, 365 days per year online access to legal education content
● Ensure platform accessibility nationwide
● Provide access for an estimated 150 users (not guaranteed)
● Provide a secure, web-based platform accessible through standard commercial internet browsers
3.2 User Account Management
● Provision user accounts based on a Government-provided user list
● Assign login credentials and provide password assistance
● Maintain secure and reliable user access
● Provide user account administration support as needed
3.3 Course Content and Training
The Contractor shall provide:
● On-demand legal education programming
● Live or recorded webcasts, seminars, or courses
● Supporting course materials and downloadable resources
Training content shall:
● Cover a broad range of legal subject areas relevant to federal legal professionals
● Reflect current laws, regulations, policies, and legal developments
● Support attorneys and paralegals in maintaining professional competency
3.4 CLE Accreditation and Compliance
● Provide CLE-accredited courses applicable across U.S. states and Puerto Rico
● Support ethics and specialty CLE requirements where applicable
● Provide certificates of completion
● Support tracking and reporting of user CLE completion status
● Directly report CLE credits to jurisdictions where permitted
3.5 Legal Information and Resource Access
● Provide access to legal reference materials and related educational resources associated with training content
● Allow users to view, access, and print course materials and related information
3.6 Help Desk and Customer Support
● Provide help desk support for:
○ System access issues
○ Login and password assistance
○ Course access and navigation support
○ General user assistance
● Respond to user inquiries within 24 hours during normal business operations
● Provide knowledgeable support personnel familiar with platform functionality and training services
3.7 Customer and Account Management
● Provide a designated point of contact (POC) for contract administration and customer support
● Assist users in identifying training opportunities relevant to their professional responsibilities
● Provide ongoing customer service support throughout the period of performance
3.8 Reporting and Invoicing
● Submit monthly invoices
● Provide monthly usage and activity reports including:
○ Number of active users
○ Course participation and completion activity
○ CLE completion information
○ System downtime or service interruptions, if any
4. Deliverables
Deliverable Description Frequency
Platform Access Online legal education platform access
Continuous
User Accounts User provisioning and maintenance As Needed
CLE Certificates Certificates of course completion Per Course
Usage Reports User activity and participation reporting
Monthly
Invoices Billing documentation Monthly
Help Desk Support
User technical and account support Continuous
5. Performance Standards
Performance Requirement
Standard
System Availability 24/7/365 availability
Help Desk Response Time
Within 24 hours
User Access Management Accounts provisioned accurately and timely
CLE Reporting Accurate and current
Course Content Current and legally relevant
6. Place of Performance
Services shall be performed remotely via a web-based platform accessible nationwide.
7. Period of Performance
The anticipated period of performance is:
● One (1) 12-month base period & 4 12 month option periods
8. Government-Furnished Information
The Government will provide:
● A list of authorized users
● Points of contact for contract administration and technical coordination
● Any necessary agency coordination related to user onboarding
| Statement of Work |
| 1. Background |
| 2. Objective |
| 3. Scope of Work |
| 3.1 Platform Access |
| 3.2 User Account Management |
| 3.3 Course Content and Training |
| 3.4 CLE Accreditation and Compliance |
| 3.5 Legal Information and Resource Access |
| 3.6 Help Desk and Customer Support |
| 3.7 Customer and Account Management |
| 3.8 Reporting and Invoicing |
| 4. Deliverables |
| 5. Performance Standards |
| 6. Place of Performance |
| 7. Period of Performance |
| 8. Government-Furnished Information |
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