Attach 6 - MegaCenter Alarm Requirements MAR.docx

Department of Homeland Security Federal Protective Service MegaCenter Alarm Requirements (MAR)

Date OF SUBMISSION: _____________

Thank you for selecting the Federal Protective Service (FPS) as your alarm monitoring service provider. FPS maintains three (3) Multi-Regional Emergency Management Control Centers (MegaCenters) across the country. The MegaCenters handle alarm monitoring and radio dispatch of FPS Law Enforcement Officers and Contract Protective Security Officers (PSO) for alarm response, criminal activities and emergencies for General Services Administration (GSA) federally owned properties and leased space. Additionally, the MegaCenters notify local authorities; including law enforcement, emergency medical services and/or fire departments, as designated by customer protocols.

Before system installation is complete, the installer and customer must complete the attached application and submit it to the MegaCenter to initiate account setup. See page 2 for approved equipment and installation requirements. All paperwork and any changes made during the installation must be emailed by the customer. Make sure to complete every item on the attached application to ensure proper setup of your alarm account. Contact the Technical Services Desk (TSD) if you need additional assistance in completing any part of the application or for an updated version of the MAR application. Failure to complete all sections accurately will cause delays in setup.

After the MAR application has been completed the customer must email the completed MAR application to their respective Megacenter. The MegaCenter will review the application and respond via email to confirm receipt or request missing information. Once the complete application is confirmed by the MegaCenter, please allow a minimum of 48 hours, or 2 full business days, for the account creation process.

MEGACENTER INFORMATION: This list provides contact information and geographical responsibilities for each MegaCenter. If a customer or installer requires assistance, contact the MegaCenter based on the geographic location of the installation.

NOTE THE FOLLOWING REQUIREMENTS - PLEASE READ THE ENTIRE PAGE

The cost of MegaCenter monitoring and emergency services are factored into the GSA lease agreement. Any location that does not have a GSA building number will be required to provide a Security Work Authorization (SWA) number to the MegaCenter for monitoring reimbursement. All fire, internet, environmental, high security, and non-GSA monitoring will require an SWA number for creating and monitoring the account. Contact the SWA coordinator for information and forms at 269-565-9655 or swa.megacenter@fps.dhs.gov.

There are many alarm panel manufacturers. Monitoring support of every brand of alarm panel is not financially viable. Therefore, FPS monitors a standardized list of panels that must be adhered to by all our monitored clients. Without endorsement of any specific manufacturer, the MegaCenter is capable of monitoring UL commercially grade listed panels from the following manufacturers: Honeywell/Ademco, Bosch/Radionics, or Digital Monitoring Products (DMP). For internet monitored accounts, we are equipped to monitor Bosch/Radionics panels. All alarm systems must have a zone assigned to the alarm system Panel Tamper. Proprietary panels cannot be monitored or supported. All fire communicators must be UL Listed, inspected by the Local AHJ (Authority Having Jurisdiction), and follow all NFPA 72 standards.

The customer will verify if a permit number is required for alarm dispatch with their local municipality.

The Installer shall completely install the security system. The liability for installation and complete testing is the sole responsibility of the installer including verification of proper reporting of all zones into the MegaCenter. The MegaCenter will provide support for troubleshooting, but this does not reduce any of the Installer responsibilities. The Installer should have working knowledge of the alarm system being installed. The Technical Service Desk (TSD) can provide some assistance. The installer shall contact the MegaCenter Alarm Services Desk for system programming. Once installation has been completed, notify the MegaCenter that the panel is ready to be programmed. Local keypad programming will be locked out and all future programming issues will be handled through the MegaCenter. If installation issues arise, the Installer shall contact the equipment manufacturer’s Technical Support for the system being installed.

The panel phone line should be on a dedicated phone line but if that line is unavailable, an analog POTs (Plain Old Telephone) line that is wired for proper line seizure with an RJ31X can be used. Caller ID information must not be blocked for phone line verification. Digital phone lines such as fiber, VoIP (Voice over Internet Protocol,) or analog converters may not allow for transmission of analog alarm signals. FAX machines, answering machines, and other types of office automation devices may interrupt signal transmission and result in the signals not being properly sent to the MegaCenter. Most alarm manufacturers recommend that you use a dedicated phone line. Contact the MegaCenter for more information prior to using or transitioning to VoIP.

When setting up internet accounts it is the responsibility of the customer to ensure the firewall routing through to the Megacenter is completed. The Installer may be required to enter the IP address of the system into the internet communicator to allow initial connection to the alarm system. Packet transmission should be verified on both ends before the account is scheduled. If the internet account is due to be a SCIF the Megacenter can download the system and work with the installer for testing. Once account testing has been completed the account must be locked out by the on-site technician before the account is placed on-line. For all internet accounts it is strongly recommended the system have a telephone line for initial set up and a telephone or cellular as backup to ensure continuity of service.

When the alarm system is completely installed and programmed to the MegaCenter’s specifications, the installer must perform a 100% test of the alarm system. This test is to include all zones connected to the security system and monitored by the MegaCenter. After the testing is performed, the installer must contact the MegaCenter to confirm all signals have been received. Once the MegaCenter confirms the zone testing is complete, the user codes will be added to programming.

The MegaCenter can issue a Signal History report indicating all zones have been tested successfully if needed for an acceptance inspection requirement. Once all the information has been processed, the MegaCenter will provide an account number for the project. The account will be disabled during set up and testing and will be placed online when all of the required information and testing has been completed and the customer has requested activation via email or unless otherwise specified by the customer.

CONTENTS

SUBSCRIBER INFORMATION:

Information about the customer agency subscribing to alarm monitoring and/or installation services.

X

FPS CONTACT:

Contact information for the FPS representative responsible for this project.

X

AUTHORIZED ACCOUNT CONTACTS:

List of contacts authorized to perform specific functions regarding the alarm account.

X

SYSTEM TEST AND ACTIVATION:

Scheduled date and time for final testing of the alarm system.

X

EMERGENCY CONTACT INFORMATION:

Information about business and afterhours contacts.

X

USER INFORMATION:

List of users authorized to obtain access to the alarmed areas.

X

INSTALLER INFORMATION:

Information about the company that is performing, or has performed, the alarm system installation.

ALARM SYSTEM INFORMATION:

Information about the alarm system configurations.

FLOOR PLAN INSTRUCTIONS:

Instructions regarding the floor plans required for submission.

AREA / PARTITION INFORMATION:

Information about the alarm system Areas / Partitions.

KEYPAD INFORMATION:

Information about all keypads attached to the alarm system.

RELAY INFORMATION:

Continued list of zones/devices and list of alarm system Relays.

ZONE / DEVICE INFORMATION:

List of zones/devices included in the alarm system. Includes device inventory.

OTHER DEVICE INFORMATION:

List all other devices connected to the alarm system.

POINT SOURCE REFERENCE PAGE:

A reference page that provides additional information and explanation about Point Sources for the zones connected to the alarm system.

ALARM MONITORING COST STRUCTURE:

A reference page that provides billing information for non-GSA, fire, environmental, high security, and other special accounts & services.

X

FPS ACCOUNT NUMBER:

SUBSCRIBER INFORMATION

INSTRUCTIONS: Provide information pertaining to the customer of the alarm account.

AGENCY NAME:

AGENCY ADDRESS:

GSA BUILDING NUMBER (If applicable):

BUILDING NAME:

BUILDING ADDRESS (Include street address, city, state, and zip):

SUITE/ROOM:

FLOOR:

BUILDING MANAGER / PROPERTY MANAGER:

OFFICE PHONE:

CELL PHONE:

FAX:

EMAIL ADDRESS:

ACCOUNT PASSWORD:

The account password is used to verify a customer’s legitimacy to be on the premises when the MegaCenter calls in response to alarm activations. The FPS account number and password will be required when requesting alarm/account information or to place your account in an offline status. As a security measure, we recommended you change your account password on a regular basis.

FPS & FUNDING OFFICIAL CONTACTS

FPS INSPECTOR OR SECURITY SPECIALIST: Provide contact information for the Inspector or Specialist assigned to this project.

NAME (PRIMARY):

OFFICE PHONE:

CELL PHONE:

FAX:

EMAIL ADDRESS:

FUNDING OFFICIAL: Provide contact information for the designated funding official responsible for this project.

NAME (PRIMARY):

OFFICE PHONE:

CELL PHONE:

FAX:

EMAIL ADDRESS:

AUTHORIZED ACCOUNT CONTACTS

AUTHORIZED ACCOUNT CONTACTS: Personnel with full authority to make changes and request reports for this alarm account.

NAME (PRIMARY):

OFFICE PHONE:

CELL PHONE:

FAX:

EMAIL ADDRESS:

NAME (ALTERNATE):

OFFICE PHONE:

CELL PHONE:

FAX:

EMAIL ADDRESS:

NAME (ALTERNATE):

OFFICE PHONE:

CELL PHONE:

FAX:

EMAIL ADDRESS:

NAME (ALTERNATE):

OFFICE PHONE:

CELL PHONE:

FAX:

EMAIL ADDRESS:

SYSTEM TEST AND ACTIVATION

Instructions: Provide a requested date and time for testing. The system will not go online until a complete and thorough test has been completed. The test should be coordinated with the installer on-site and the MegaCenter. Upon completion of processing the MAR document, the MegaCenter will contact the submitter and establish a date and time that works best for all parties involved. The requested date and time may not be accommodated due to previously scheduled accounts.

Testing: After the application has been submitted, we ask two (2) business days to process the new account. When two (2) business days have elapsed after the submission of the MAR, contact the MegaCenter via phone or email to setup a date and time when the technician will be on site to establish communication and run through a full test of the system.

Activation: When communication has been established, testing has been completed, and the account is ready to come online for monitoring, contact the MegaCenter via email or fax with authorization to bring the account online.

REQUESTED TEST DATE:

REQUESTED TEST TIME:

Emergency Notification List (ENL) Information The call-lists, shown below, determine when the MegaCenter will contact the site; DURING normal business hours (Day), and when to contact the designated individuals AFTER normal business hours (Evening) for alarm activations.

During Business Hours Alarm Activations:

Workdays: |_| Sunday |_| Monday |_| Tuesday |_| Wednesday |_| Thursday |_| Friday |_| Saturday

Time Zone: |_| EST |_| CST |_| MST |_| PST

If the alarm system sends a signal during business hours as described above, please outline the order in which phone numbers should be called.

|_| DO NOT DISPATCH AUTHORITIES DURING BUSINESS HOURS UNLESS SOMEONE FROM

CALL LIST IS CONTACTED FIRST EXCEPT FOR DURESS/PANIC.

** Each phone number must be a unique number. Do not duplicate phone numbers. ** Call Order

Ext.

|_| ***Dispatch FPS, if Available During or After Hours, Prior to Local Police Dispatch***

**** LOCAL POLICE MUST BE ON THE AFTER HOURS CALL LIST ****

USER PASSCODES

FORM INSTRUCTIONS

This form is used for the purpose of adding passcodes that will be used to arm and disarm the intrusion detection system. It is recommended that each authorized person have their own unique code. This will allow tracking of who arms and disarms the system. The chart to the right indicates which features are available to each authority level with 4 being the lowest and 1 being the highest.

PASSCODE LENGTHS

INSTALLER INFORMATION

INSTRUCTIONS: Provide information pertaining to the company providing installation services of the alarm system.

ALARM SYSTEM INFORMATION

ALARM SYSTEM STATUS:

(Check One)

ALARM SYSTEM TYPE:

(Check All That Apply)

ALARM PANEL TYPE:

(Write Model Number)

FIRE PANEL TYPE

PANEL PHONE NUMBER:

LOCATION OF PANEL AND TRANSFORMER:

NOTE: It is the responsibility of the customers IT staff to make sure all routers and ports are configured properly. Also, it is highly recommended that a telephone line or cellular unit be connected to the panel as a means of secondary communication

NETWORK INTERFACE TYPE:

DNS SERVER ADDRESS:

EXTERNAL DEVICE IP ADDRESS

(MUST BE STATIC):

MAC ADDRESS:

DEFAULT GATEWAY

SUBNET MASK

FLOOR PLAN INSTRUCTIONS

INSTRUCTIONS: Provide a clean reproducible copy of building or office area floor plan(s), showing all devices, zones and point IDs. These plans will be scanned into our alarm automation software to assist the responding agency with locating the exact area of the alarm. If possible, we would prefer the above requested drawings or plans in automated format. AutoCAD files are preferred but PCX, .BMP or .JPG formats are acceptable. SEE SAMPLE DRAWING.

AREA / PARTITION INFORMATION

INSTRUCTIONS: List information regarding other partitioned areas. Include Account No. (If known) for each area along with the location. Every partitioned area needs to have at least one keypad.

KEYPAD INFORMATION

INSTRUCTIONS: List the manufacturer, model and serial number for each keypad receiver & repeater attached to the system.

( Y or N )

RELAY INFORMATION

ZONE/DEVICE INFORMATION

ONLY ONE DEVICE CAN BE USED PER ZONE NUMBER

INSTRUCTIONS: List information regarding all alarmed devices (zones). List the manufacturer, model and serial number for each type of device installed. Identify the zone and/or area it is attached to. Provide a zone description that can be used when reporting an alarm condition to a responding authority. Please do not abbreviate. If it is a duress button, state whether it is audible or silent.

Device Types BUR – Door, motion, overhead, and roof hatch devices DUR – Duress and panic devices ENV –Temperature and humidity devices GLS – Glass break devices TRB – Trouble devices FIR – Fire devices TPR – Tamper devices SUP – Supervisory devices Point Source HWD - Hardwired POP – Popex ZON - Zonex WIR – Wireless DIP – Dip switch polling SER – Serial number polling OCT – Octo-Input INO – Inovonics Wireless

For specific point source requirements – See Page 12 Response Types 24 – 24 Hour L – Local Only D – Entry Delay F – Interior Follower P – Perimeter Instant I – Interior Instant Y – Day Alarm N – Night Alarm EX – Exit Delay O – Other

(Include Location)

RESPONSE

TYPE

(Include Location)

RESPONSE

TYPE

ADDITIONAL DEVICE INFORMATION

Point Source Requirements Ademco:

When setting the 4208U to a group of zone numbers, each zone must be programmed as follows:

· On ADEMCO 4140XMP and earlier controls, these zones must be programmed as Left Loop Polling Loop Zones.

· On ADEMCO VISTA-40 and later controls, these zones must be programmed as INPUT TYPE “7” – DIP - DIP Switch type polling device.

· When setting the 4208U to a group of serial numbers, each zone must be programmed as INPUT TYPE “6” --SER (Serial Number Polling Loop Device). Loops can be learned in any order and assigned to any legitimate zone number. Serial Numbers must be provided

Bosch:

If Zones are tied to a B208 OCTO Expander – The zones are OCT – Octo-Input.

· Zone Numbering for OCT

· To calculate the zone numbers for each address, multiply the address number by 10 for the base number, and then use numbers 1 through 8 in the ones place for the zone numbers

· Example:

For B208 address 01 the zone numbers for the input devices are 11 through 18:

Terminal # 1 2 3 4 5 6 7 8 Zone # 11 12 13 14 15 16 17 18 For B208 address 11 the zone numbers for the input devices are 111 through 118:

Terminal # 1 2 3 4 5 6 7 8 Zone # 111 112 113 114 115 116 117 118

· If zones are tied to a D8125 POP module – The Zones are POP – Popex

· If zones are tied to a Zonex or B600 module – The zones are ZON – Zonex

DMP:

· DMP zones can be HWD – Hardwired (to an expansion board) or WIR – Wireless

· DMP Zone Numbers, regardless of Point Source, can only be on the following numbers:

1-14, 21-24, 31-34, 41-44, 51-54, 61-64, 71-74, 81-84, 91-94, 101-104, 111-114, 121-124, 131-134, 141-144, 151-154, 161-164, 500-999

PROPERTY OF THE UNITED STATES GOVERNMENT - FOR OFFICIAL USE ONLY

Do not remove this notice - Properly destroy documents when no longer needed.

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