47PK0222Q0008 PBSOW Roybal Custodial.pdf

Version 1.0 December 18, 2020

National Custodial Specification

SOLICITATION NUMBER: 47PK0222Q0008

SERVICE: Custodial and Related Services

LOCATION(S): Edward R. Roybal Federal Building & U.S. Courthouse

(CA0283CC)

255 E. Temple Street Los Angeles, CA 90012

PERIOD OF PERFORMANCE: Base: 09/01/2022 – 08/31/2023 Option 1: 09/01/2023 – 08/31/2024 Option 2: 09/01/2024 – 08/31/2025 Option 3: 09/01/2025 – 08/31/2026 Option 4: 09/01/2026 – 08/31/2027

SOLICITATION ISSUE DATE: March 22, 2022

QUOTATION RECEIPT DATE/TIME: April 27, 2022 at 10:00 AM PST

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TABLE OF CONTENTS

A. Solicitation/Contract Form

A.1 Standard Forms:

A.2 General Information

B. Services, Ordering and Prices

B.1 Description of Services:

B.2 Price Schedule

B.2.1 STANDARD SERVICES

B.2.2 SERVICE CALL HOURLY RATES

B.2.3 COVID-19 EVENT CLEANING COSTS:

B.3 Option Periods & Unbalanced Quotes

B.4 Ordering Limitations

B.5 Collective Bargaining Agreement & Service Contract Act Assumptions

B.6 Vacant Space

C. Description/Specifications/Statement of Work

C.1 Objectives and Scope

C.1.1 The Contractor Shall

C.1.2 Cleaning Hours

C.1.3 Sustainable Cleaning

C.2 Sustainable Purchasing

C.2.1 Sustainable Product Standards

C.2.2 Proof of Compliance

C.2.3 Sustainable Cleaning Plan

C.2.4 Hazard Communication Plan

C.2.4.1 Safety Data Sheets

C.3 Standard Services

C.3.1 Interior Services

C.3.1.1 Floor Care

C.3.1.2 Carpets and Rugs

C.3.1.3 Floor Mats and Runners

C.3.1.4 Restrooms, Shower Rooms, Tenant Break Rooms, Locker Rooms, Fitness Centers, Laboratories, Health Units, and Holding Cells

C.3.1.5 Fixtures

C.3.1.6 Surfaces

C.3.1.7 High-Touch Surfaces and Automatic Hand Sanitizer Dispensers (Stand Alone)

C.3.1.8 Walls

C.3.1.9 Trash and Wastebaskets

C.3.1.10 Elevators, Escalators and Stairways

C.3.1.11 Interior Window Washing

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C.3.1.12 Blinds and Coverings (Not Including Drapes, Curtains and Unique Coverings)

C.3.1.13 Fine Arts Collection

C.3.1.14 Historic Buildings

C.3.1.15 Policing Inside Areas

C.3.1.16 Interior and Atrium Plants (Government Furnished Plants)

C.3.1.17 Concessions (Cafeterias, Snack Bars and Vending Machine Areas)

C.3.1.18 [Reserved]

C.3.2 Exterior Services

C.3.2.1 Exterior Plate Glass

C.3.2.2 Exterior Window Washing

C.3.2.3 Canopies

C.3.2.4 Hard Surface Areas

C.3.2.5 Ash Receptacles and Trash Containers

C.3.2.6 Surfaces (Signs, Vending Machines, Tables, etc.)

C.3.2.7 Graffiti Removal

C.3.2.8 Excrement Removal (Human, Bird and Animal)

C.3.2.9 Policing Outside Areas

C.3.3 [Reserved]

C.4 Grounds Maintenance

C.4.1 Landscape Erosion Management

C.4.2 Grounds Maintenance Services

C.4.3 Composting

C.4.4 Trees and Shrubs

C.4.5 Mulching

C.4.6 Mowing and Edging

C.4.7 Leaf Removal

C.4.8 Overseeding, Dethatching and Plugging

C.4.9 Fertilization

C.4.10 Flowerbeds and Plants

C.4.11 Soil and Ground Covers

C.4.12 Unimproved Grounds

C.4.13 Fence Lines

C.4.14 Weeds

C.4.15 Irrigation

C.4.16 Watering

C.4.17 Integrated Pest Management Plan (IPM)

C.5 Solid Waste Management

C.5.1 Solid Waste Management Program

C.5.1.1 Excluded Waste Types

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C.5.1.2 Solid Waste Audits

C.5.1.3 Solid Waste Removal and Disposal

C.5.1.4 - Reserved

C.5.1.5 - Reserved

C.5.1.6 Recycling

C.5.1.7 Extent of Work

C.6 Integrated Pest Management

C.6.1 Preventive Pest Maintenance

C.6.2 Initial Pest Assessment

C.6.3 Recommendations for Pest Management and Control

C.6.4 General

C.6.5 Pests Included and Excluded

C.6.6 Reserved

C.6.7 Integrated Pest Management Plan

C.6.8 Pesticide Application

C.6.9 Structural and Procedural Recommendations

C.6.10 Record Keeping

C.6.11 Manner and Time to Conduct Service

C.6.12 Insect Control

C.6.13 Rodent Control

C.6.14 Safety and Health

C.7 Exposure Control Plan

C.8 Contractor Pandemic Plan

C.9 Child Care Center

C.9.1 Products

C.9.2 Standards

C.9.3 Safety

C.9.4 Cleaning Requirements

C.9.5 Quality Standards for Child Care

C.10 Service Calls

C.11 Communication

C.11.1 Communication Plan

C.11.2 Meeting Requirements

C.11.3 Joint Service Inspections

C.12 Quality Control Plan (QCP)

C.13 Cleaning Schedule

C.14 Staffing Plan

C.15 Above Standard Services

C.15.1 Carpet Extraction (Private Areas)

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C.15.2 Interior Window Washing

C.15.3 Exterior Window Washing

C.15.4 Pressure Washing and Steam Cleaning

C.15.5 Tree Thinning

C.15.6 Government Furnished Trees and Plants

C.15.7 Snow and Ice Removal for Areas Requiring Heavy Equipment

C.15.8 Sub-Contracted Graffiti Removal

C.15.9 High Cleaning

C.15.10 Reserved

C.15.11 Holding Cell Interiors

C.15.12 Cleaning/Polishing of Exterior Brass

C.15.13 Postal Service Floor Sealing

C.15.14 Additional Disinfecting of Frequently Touched Surfaces

C.15.15 Disinfecting in Response To a COVID-19 Event

D. Packaging and Marking

D.1 Payment Of Postage And Fees

D.2 Marking

E. Inspection and Acceptance

E.1 Inspection/Acceptance

E.2 Quality Assurance

E.3 Government Personnel

F. Deliveries or Performance

F.1 Place Of Performance

F.2 Term Of Contract

F.3 Post Award Conference

F.4 Option To Extend The Term Of The Contract

F.5 Termination

F.6 Recognized Holidays

G. Contract Administration Data

G.1 The Role Of Government Personnel And Responsibility For Contract Administration

G.1.1 Contracting Officer (CO)

G.1.2 Contracting Officer’s Representative (COR)

G.2 Payment

G.3 Placement Of Orders For Additional Services

G.4 Payment Information

G.5 Submission Of Invoices

G.5.1 Standard Services:

G.5.2 Above Standard Services (Additional):

G.6 Suspension Of Work

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G.7 Copies Of The Contractor’s Payrolls

H. Special Contract Requirements

H.1 Contractor Responsibilities

H.1.1 Standards of Conduct

H.1.2 Supervisors

H.1.3 Training

H.1.3.1 Supervisor Training

H.1.3.2 Asbestos Awareness Training

H.1.4 Uniforms

H.1.5 Key Control

H.1.6 Qualifications of Personnel

H.1.7 Protection and Damage

H.1.8 Miscellaneous Requirements

H.2 Strike Contingency Plan (SCP)

H.3 Occupant Emergency Plan (OEP)

H.4 Provided by The Government (Not Identified Elsewhere in the Specification)

H.5 Security Requirements and Personal Identity Verification Procedures (Non-Classified Contract)

H.5.1 Fitness Determinations

H.5.2 Compliance with Security Requirements

H.5.3 Identification Responsibility

H.6 Identification Credential

H.7 Escort Requirements

H.8 Removal from Contract Work

H.9 Sensitive but Unclassified (SBU) Building Information

H.10 Prohibited Telecommunications Equipment

H.11 Recording Presence

H.12 Government Forms

H.13 Other Contractors

H.14 Ordinances, Taxes, Permits and Licenses

H.15 Discrepancy in the Specifications

H.16 Federal Requirements

H.17 Space Change Methodology

I. Contract Clauses

I.1 CONTRACT TERMS AND CONDITIONS

I.1.1 Contract Clauses Incorporated by Reference

FAR 52.252-2 Clauses Incorporated By Reference (Feb 1998)

I.1.2 Contract Clauses Incorporated by Full Text

FAR 52.204-9 -- Personal Identity Verification of Contractor Personnel (Jan 2011)

FAR 52.204-25 Prohibition on Contracting for Certain Telecommunications and Video

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Surveillance Services or Equipment (Aug 2020)

FAR 52.212-5 - Contract Terms and Conditions Required To Implement Statutes or Executive Orders—Commercial Products and Commercial Services (Jan 2022)

FAR 52.216-18 – Ordering (Aug 2020)

FAR 52.216-19 -- Order Limitations (Oct 1995)

FAR 52.217-8 -- Option to Extend Services (Nov 1999)

FAR 52.217-9 -- Option to Extend the Term of the Contract (Mar 2000)

FAR 52.219-18 Notification of Competition Limited to Eligible 8(a) Participants (Mar 2020) DEVIATION

FAR Clause 52.245-1 (Sep 2021) Alt 1 – Government Property (Apr 2012)

GSAM 552.204-9 Personal Identity Verification Requirements (Jul 2021)

GSAM 552.212-71 Contract Terms and Conditions Applicable to GSA Acquisition of Commercial Items (Jan 2022)

GSAM 552.212-72 Contract Terms and Conditions Required to Implement Statutes or Executive Orders Applicable to GSA Acquisition of Commercial Items (Jan 2022)

GSAM 552.219-74 Section 8(a) Direct Award (Sep 1999)

J. List of Attachments (List of documents, exhibits and other attachments)

ATTACHMENTS (PROVIDED SEPERATELY):

EXHIBITS

EXHIBIT J1: Building Information Sheet

EXHIBIT J2: Quality Assurance Surveillance Program

EXHIBIT J3: Contractor Submittals/Deliverables Chart

EXHIBIT J4: Exposure Control Plan (ECP) Example

EXHIBIT J5: Definitions

EXHIBIT J6: Prevailing Wages

Exhibit J6.1 - Collective Bargaining Agreement

Exhibit J6.2 - U.S. Department of Labor Wage Rates

K. Representations, Certifications, and Other Statements of Quoters

K.1 FAR 52.203-11 Certification and Disclosure Regarding Payments to Influence Certain Federal Transactions (Sep 2007)

K.2 FAR 52.204-24 Representation Regarding Certain Telecommunications And Video Surveillance Services Or Equipment (Nov 2021)

K.3 FAR 52.209-5 Certification Regarding Responsibility Matters (AUG 2020)

K.4 FAR 52.209-7 Information Regarding Responsibility Matters (Oct 2018)

K.5 FAR 52.209-11 – Representation by Corporations Regarding Delinquent Tax Liability or a Felony Conviction under any Federal Law (Feb 2016)

K.6 FAR 52.212-3 Offeror Representations and Certifications-Commercial Items (Nov 2021)

K.7 52.219-1 Small Business Program Representations (Sep 2021)

K.8 FAR 52.222-22 Previous Contracts and Compliance Reports. (Feb 1999)

K.9 FAR 52.222-25 Affirmative Action Compliance. (Apr 1984)

L. Instructions, Conditions, and Notice to Quoters

L.1 General

L.2 FAR Clause 52.212-1 Instructions to Offerors—Commercial Products and Commercial Services (NOV 2021)

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L.3 Virtual Pre-Quote Conference / Site Visit

L.3.1 FAR Clause 52.237-1 – Site Visit (APR 1984)

L.4 Pre Quote Questions (PQQ)

L.5 Submission Of Quotation Package

L.6 FAR 52.233-2 Service Of Protest (SEPT 2006)

L.7 FREEDOM OF INFORMATION ACT (FOIA)

M. Evaluation Factors for Award

M.1 Basis Of Award

M.2 Evaluation Factors

M.2.1 TECHNICAL CRITERIA

M.2.2 Price

M.3 Evaluation Of Options

FAR 52.217-5, Evaluation Of Options (JUL 1990)

Personal Identity Verification (PIV) Credentials

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A. SOLICITATION/CONTRACT FORM

A.1 STANDARD FORMS:

This form is provided as Attachment 1 – SF-1449.

A.2 GENERAL INFORMATION

1. The following information is provided to the prospective Quoters to assist with preparing your quote.

Please be advised that the following information does not excuse the prospective Quoter from being thoroughly familiar with the Request For Quote (RFQ) requirements prior to submission of a quote.

2. The GSA Contract Specialist is Sarah Connor, who can be reached at sarah.connor@gsa.gov.

3. This is an 8(a) competitive set-aside procurement.

--END OF SECTION--

mailto:sarah.connor@gsa.gov

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B. SERVICES, ORDERING AND PRICES

B.1 DESCRIPTION OF SERVICES:

This is a Performance Based Work Statement (PBWS). The Contractor shall provide management, supervision, labor, materials, equipment, and supplies and is responsible for the efficient, effective, economical, and satisfactory performance of custodial, grounds, and related services at the following location.

LOCATION: Edward R. Roybal Federal Building U.S. Courthouse (CA0283CC)

255 East Temple Street, Los Angeles, CA 90012

ANTICIPATED PERFORMANCE PERIOD: Base Period plus Four (4) One (1) Year Option Periods

B.2 PRICE SCHEDULE

This price schedule includes standard services costs along with a separate section for specific costs relating to pay rates and other above standard services. The line items below shall specify the total cost for all labor, materials, equipment, tools, supervision, management support, licenses, permits and any required fees to accomplish the relevant tasks in accordance with the PBWS.

Offerors shall use the Price Schedule which includes spaces for the services identified in B.2.1, B.2.2, and B.2.

“Attachment 2 – Quote Sheet Template” will be provided as a separate excel document that must be used to provide pricing in accordance with Section L. Instructions, Conditions and Notices to Quoters which contains specific instructions in addition to those provided below.

B.2.1 STANDARD SERVICES

The costs listed below are for the standard services and shall specify the total cost for all labor, materials, equipment (if applicable), tools, supervision, management support, licenses, permits and any required fees to accomplish the relevant tasks in accordance with the PBWS.

B.2.2 SERVICE CALL HOURLY RATES

This services provision is intended to be used to satisfy the Government's short term non-recurring needs for service.

A11

A12

A13

Option 3 Option 4

(12 months) (12 months)

Base Year Option 1 Option 2

(12 months) (12 months)

ANNUAL GRAND TOTAL

ANNUAL CUSTODIAL TOTAL

(DIRECT COSTS, OTHER DIRECT COSTS, INDIRECT COSTS)

ANNUAL GROUNDS MAINTENANCE TOTAL

(DIRECT COSTS, OTHER DIRECT COSTS, INDIRECT COSTS)

ANNUAL TRASH/RECYCLING REMOVAL TOTAL

(DIRECT COSTS, OTHER DIRECT COSTS, INDIRECT COSTS)

(12 months)

STANDARD SERVICES

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Quote a price per man-hour for providing Service Call services when ordered that are in addition to the services specified herein for the Standard Services in the Offer Sheet. This services provision is intended to be used to satisfy the Government's short term non-recurring needs for service.

B.2.3 COVID-19 EVENT CLEANING COSTS:

In accordance with C.15.15 Disinfecting in Response To a COVID-19 Event, COVID-19 Event cleaning services can be ordered by the Government as an above standard service at a price per square foot rate.

Offerors must quote a price on a square foot basis to perform services for a COVID-19 Cleaning Event in the Offer Sheet.

B.3 OPTION PERIODS & UNBALANCED QUOTES

Offerors are cautioned that any offer may be rejected as non-responsive if it is materially unbalanced as to prices for the options and the initial contract period. A quote is unbalanced when it is based on prices, which are significantly less than cost for some work, and prices, which are significantly overstated for other work.

B.4 ORDERING LIMITATIONS

Orders for additional service(s) up to $2,500 may be placed orally and using certified invoice procedures or a GSA credit card. Orders that exceed $2,500 may be placed or confirmed by issuance of a GSA Form 300, Order for Supplies or Services. The GSA Form 300 will describe the service to be provided and will establish, excluding emergencies, the maximum number of hours for which the Contractor will be compensated. Orders paid for by a GSA charge card may not exceed the cardholder’s single purchase limit. Individual orders for service calls involving more than 40 man-hours will only be issued with the Contractor’s agreement. Should a continuing need for services arise, a contract modification will be negotiated pursuant to the "Changes" clause.

$ _________/ hr

$ _________/ hr

Productive Employee

Supervisory Employee

Hourly rates are proposed only once. In the event of wage determination rate increases, these rates may be escalated per FAR 52.222-43

*Quote a price per man hour for providing Service Call services when ordered that are in addition to the services specified herein for the Standard Services. This services provision is intended to be used to satisfy the

Government's short term non recurring needs for service.

Option 4

(12 months) (12 months) (12 months) (12 months) (12 months)*SERVICE CALL HOURLY RATES Base Year Option 1 Option 2 Option 3

$ _________/ SF

COVID-19 EVENT CLEANING

Per Event

Provide one-time COVID-19 Event Cleaning IAW section "C.15.15 Disinfecting in Response To a

COVID-19 Event" of the PBSOW.

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B.5 COLLECTIVE BARGAINING AGREEMENT & SERVICE CONTRACT ACT ASSUMPTIONS

Quoters shall price the contract by assuming the prevailing minimum hourly wages and fringe benefits established by the Collective Bargaining Agreement (CBA) for the initial period of performance and will apply to the entire performance period of the contract. For positions not covered by the CBA, Administrator, Wage and Hour Division, U.S. Department of Labor Wage Rates are applicable for the initial period of performance and will apply to the entire performance period of the contract.

The minimum wage rates and fringe benefits applicable to the initial period of performance are outlined in the incorporated CBA and wage determination. The awarded contractor must establish a new CBA in accordance with the terms and conditions of the contract and prevailing wages as established in the current CBA between Exemplar Enterprises, Inc. and Service Employees Internacional Union, United Service Workers West (USWW), CtW, CLC effective 01/01/2022.

Contract price(s) may be adjusted upward or downward effective on each anniversary date of the contract in accordance with the clause contained in Part II, Section I, FAR 52.222-43, FAIR LABOR STANDARDS ACT AND SERVICE CONTRACT ACT - PRICE ADJUSTMENT (MULTIPLE YEAR AND OPTION CONTRACTS) (MAY 1989), with the incorporation of an updated wage determination.

B.6 VACANT SPACE

The Rentable Square Footage listed on the Building Information Data Sheet is for a fully occupied building. The Contractor's bid shall reflect pricing for a fully occupied building. In the event that there is vacant space in the building, the contractor shall be notified at the time of the site-visit. If there is a substantial amount of vacant space (3,000 or more), it will be noted on the Building Information Data Sheet.

If there is more than 3,000 rentable square feet of vacant space that will be vacant for more than three (3) months at the time of award, the CO shall determine if the contract will be awarded minus the vacant space at the awarded cost per square foot. If so, as the vacant space is filled, it shall be added back into the contract at the current cost per square foot.

During contract performance, if vacant space occurs and it is less than 3,000 rentable square feet and vacant for less than three (3) months, then the COR shall take deductions for the vacant space on the effective date, as stipulated in writing by the COR, and will continue until the effective date on which the cleaning is resumed. The COR shall utilize the “Vacant Space Reduction” template provided separately as Attachment 3 - Vacant Space Reduction Template. If more than 3,000 rentable square feet becomes vacant for more than (3) months, the CO shall determine if a modification to the contract is necessary.

--END OF SECTION--

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C. DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

C.1 Objectives and Scope This is a Performance Based Statement of Work (PBSOW) for Custodial and Related Services defined under the scope of this contract for Edward R. Roybal Federal Building U.S. Courthouse (CA0283CC) located at 255 East Temple Street, Los Angeles, CA 90012. This PBSOW describes the minimum requirements of the U.S. General Services Administration (GSA) and acceptable outcomes to be performed by the Custodial Contractor (known from here on as Contractor). The contract consists of two major functional areas: Standard and Above Standard services. All, or part of, the successful quoter’s Quote Package may be incorporated into the contract.

The Contractor shall closely monitor all aspects of the work, identify deficiencies and implement corrective action, without reliance on Government oversight. Custodial and related services provided by the Contractor are arranged and contract administration is provided through one or more of the following entities: GSA’s Regional Office, Service Centers, Field Offices, or Local Offices. These entities represent the Facility Management organizations that have been adopted by GSA’s regional leadership.

GSA seeks to establish a partnering relationship with the Contractor to accomplish the program objectives in this contract. The objective of the partnering process is to provide an effective problem-finding/problem-solving management team composed of personnel from all parties responsible for maintaining the quality of our facilities, thus creating a single culture with one set of goals and objectives. Partnering requires that all parties recognize and address those opportunities and challenges that shall be confronted to help maintain the health of the Contractor/GSA relationship. The relationship is based on trust, dedication to common goals, and an understanding of each other's individual expectations and values. The outcome of this initiative is for GSA to leverage Contractor expertise to assist GSA in accomplishing these goals and objectives.

All references incorporated herein as Web sites (URLs) are accurate as of September 2020 and may be subject to change by their web publisher. Web pages are provided to the Contractor for additional clarity. A change to any Web site specified in this contract does not change or alter the contract requirements and objectives identified herein.

C.1.1 The Contractor Shall

⮚ Furnish all personnel, labor, equipment, materials, tools, supplies, supervision, management, training/certifications, and services, except as may be expressly set forth as Government furnished, except to the extent any of the supplies may be furnished directly by the Government under the contract, and otherwise accomplish all actions necessary to or incident to, perform and provide the work efforts described in the contract. The building(s) shall be fully staffed, beginning the first day of work under the contract and throughout the entirety of the contract, unless authorized by the Contracting Officer (CO) or their designee.

⮚ Maximize the use of goods, products and materials that are produced in the United States. Telecom equipment must be in compliance with the John S. McCain National Defense Authorization Act (NDAA) for Fiscal Year 2019, specifically NDAA 889. NDAA 889 requirements are explained further in Section H.10.

⮚ Ensure that their employees are properly trained, licensed and/or certified to operate necessary building systems or equipment for which licensed and/or certified personnel are required by Federal, State, or local laws; codes, permits or ordinances.

⮚ Be responsible to make the management and operational decisions to meet the quality performance standards required under this contract.

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⮚ Use innovation, technology and other means and methods to develop and perform the most efficient cleaning services for the building.

⮚ Implement an effective Quality Control Plan (QCP).

⮚ Implement an effective service call system that results in prompt, professional, and courteous resolution of tenant concerns.

⮚ Keep the CO or their designee informed of current status of the work being performed, provide work schedules and provide other pertinent information needed.

⮚ Reduce the environmental impacts of work performed under this contract by using environmentally sound practices, processes, and products.

⮚ Provide training/certifications for their employees that stress stewardship and effective communication in cleaning practices. Current information on stewardship, training, educational materials and other issues can be found on the web sites including but not limited to Stewardship for the Cleaning of Commercial and Institutional Buildings (www.astm.org) and ISSA’s website (www.issa.com).

⮚ Coordinate with the Contracting Officer’s Representative (COR) and tenants who have restricted access spaces.

⮚ Adhere to Architectural Barriers Act Accessibility Standards (ABAAS) requirements for all new procurements and installations related to this PWS.

C.1.2 Cleaning Hours Cleaning shall take place between the hours of 6 a.m. and 9 p.m. The hours shall not be changed unless authorized by the CO or their designee. The Contractor shall provide sufficient staffing and means to respond to service requests during the building(s) normal operating hours, stated on the Building Information Sheet in Exhibit J1. The performance of disruptive services, including, but not limited to, vacuuming, carpet shampooing, floor waxing, shall be scheduled with GSA and, if applicable, the tenant, for a time when the space is vacant or after normal building operating hours. If the Contractor is unsure as to whether an activity will be disruptive, they should check with the COR before proceeding. The Contractor shall submit a cleaning schedule that details when each cleaning activity will be performed, and what equipment will be used to perform the activity to the COR. Nighttime cleaning is also authorized.

C.1.3 Sustainable Cleaning The Contractor is required to conduct custodial and related services utilizing industry best practices and guiding principles to minimize the Government’s environmental footprint.

The Contractor and their personnel shall employ practices and use products and equipment that are energy-efficient, water-efficient, minimize material resource use, and optimize indoor air quality. Examples of such practices include:

➢ Communicating the building’s sustainability performance goals and requirements, as directed by the CO or their designee.

➢ After cleaning or leaving a room that is unoccupied, turn off lights and water faucets.

➢ Closing window blinds when practical, especially in the summer, over long weekends, and during extended closures of the building.

➢ Turning off equipment when not in use. [Note: The Contractor shall never turn off or unplug Government equipment in the space they are cleaning without prior written approval by the CO or their designee. The Contractor must ensure that workers do not adjust mechanical equipment controls for heating, ventilation and air conditioning systems.] http://www.astm.org/ http://www.issa.com/

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➢ Notifying the CO or designee of any observed water leaks.

➢ When replacing existing equipment, strive to acquire replacement equipment in the top 25% of efficiency as per the Energy Star guidelines.

➢ Employing practices that reduce dependency on non-renewable sources of energy.

C.2 Sustainable Purchasing The Contractor shall use safe and environmentally friendly products as referenced throughout this specification.

This specification requires the Contractor to routinely wipe down all solid, high-touch (frequently touched) surfaces with cleaning products containing soap or detergent that meet the sustainable product standards herein in Section C.2.1 and C.2.2. This requirement is compliant with guidance issued by Centers for Disease Control and Prevention (CDC). When disinfectant products are used they must be Environmental Protection Agency (EPA)-registered products or another product containing the same active ingredient(s) at the same or greater concentration. The Contractor must use the product in accordance with directions provided by the manufacturer. The Contractor must wear disposable gloves (e.g., latex or nitrile), facemasks (if applicable) and any additional required personal protective equipment as recommended by the manufacturer when cleaning. The Contractor shall select and track cleaning product and materials purchases as described herein.

C.2.1 Sustainable Product Standards Federal agencies, including contractors, must comply with the sustainable purchasing requirements and the recommended specifications, standards, and ecolabels for each product category in the "Cleaning Products" section of the Green Procurement Compilation. For most product categories in the Green Procurement Compilation, there are links to lists of brand-name products that meet these requirements and recommendations.

The Contractor shall also ensure that: (a) Vacuum cleaners meet the Carpet and Rug Institute (CRI) Seal of Approval https://carpet-rug.org/testing/seal-of-approval-program/certified-vacuums/. (b) Chemical concentrates that require dilutions are used whenever possible as compared to ready-to-use products. Dilution control equipment should be utilized to ensure correct dilutions of concentrates and to protect workers from exposure to concentrated chemicals.

C.2.2 Proof of Compliance

(A) 15 days prior to the start of contract performance, the Contractor shall submit to the CO or their designee a product list and, for each product, proof of compliance with the sustainable product requirements. For product categories in the Green Procurement Compilation provided in section C.2.1 for which there are links to lists of brand-name products that meet Federal requirements, a download of the brand-name product page is sufficient proof of compliance. For other product categories, proof of compliance may include third-party certifications obtained from certifier or manufacturer websites, manufacturer product sheets, or screenshots from manufacturer or distributor catalogs or websites.

(B) If the Contractor is unable to meet the sustainable product standards because a product meeting the standards cannot be acquired competitively within a reasonable time frame, does not meet reasonable performance standards, or cannot be acquired at a reasonable price, the Contractor shall provide the CO or their designee or designated representative with a short written justification for a proposed exemption.

https://sftool.gov/greenprocurement/green-products/5/cleaning-products/0 https://carpet-rug.org/testing/seal-of-approval-program/certified-vacuums/

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C.2.3 Sustainable Cleaning Plan The Contractor shall submit a sustainable cleaning plan that sets forth the procedures, products and equipment that will be used to reduce the exposure of building occupants and maintenance personnel to potentially hazardous chemical, biological and particulate contaminants. The plan shall include building-specific standards that will apply to dusting, dust mopping, dry floor cleaning, chemical handling and tracking, cleaning equipment and associated planned maintenance. Plan shall also describe how hard floor and carpet maintenance will minimize chemical use;

practices for cleaning entryways; practices for the handling and storage of cleaning chemicals to minimize spills, leaks, and other mismanagement; practices related to the use of chemical concentrates and dilutions systems;

personnel training; and sustainable cleaning quality control processes. The Sustainable Cleaning Plan is due to the CO or their designee within 15 calendar days before the start of the contract.

C.2.4 Hazard Communication Plan The Contractor shall submit a hazard communication plan in accordance with the OSHA requirements in 29 C.F.R.

§ 1910.1200. The plan will list all chemical products proposed to be used in the performance of the contract and include current Safety Data Sheets (SDS) for each product. The plan shall include documentation of training for all Contractor staff in the plan and the hazard communication standard. The plan shall also identify the method of labeling the Contractor will use for all chemical product containers, including secondary dispensing containers used on site. The standard requires the Contractor to maintain a copy of their written Hazard Communication Plan onsite and it must be readily available to employees. The Hazard Communication Plan is due to the CO or their designee within 15 calendar days after the start of the contract. The sustainable cleaning and hazard communication plans may be combined into a single document at the discretion of the Contractor.

C.2.4.1 Safety Data Sheets All new products used during the life of the contract must have Safety Data Sheets (SDS) provided to the CO or their designee prior to bringing and/or using these products on site. The Contractor shall use only commercially available products that meet Federal, State, and local codes.

The Contractor shall maintain the SDS in a location accessible to all employees and shall advise the CO or their designee of its location. The SDS shall be available for inspection by the CO or their designee upon request. The Contractor shall take every precaution to ensure that environmentally sustainable products are used. Information can be obtained from Federal, State, and local agencies concerning safe chemical cleaning materials. An inventory list of products to be used under this contract shall be provided to the CO or their designee. This list shall be updated as necessary, with a copy provided to the CO or their designee, throughout the term of the contract. The CO or their designee shall contact the Contractor immediately if any item is deemed inappropriate for use under this contract.

C.3 Standard Services

C.3.1 Interior Services The Contractor shall provide interior standard services for the work items listed below.

C.3.1.1 Floor Care The Contractor shall provide a floor maintenance schedule as part of their cleaning schedule to the CO or their designee in accordance with The Contractor’s Submittals/Deliverables Chart. The floor maintenance schedule must outline routine, periodic, and restorative tasks (stripping and refinishing).

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Bare Floors: Floors, base moldings, and grout shall be clean, free of debris and other foreign matter. The floors shall maintain their natural luster and not have a dull appearance.

Wet mopping of bare floors shall be cleaned using disinfectant cleaner(s). Floors, surfaces, baseboards, and corners shall be clean and dry. Walls, baseboards, and other surfaces shall be clean with no marks from the equipment. There shall be no visible buildup of finish in corners or crevices.

Mops and cleaning rags shall be cleaned and sanitized before and after each day of use. Mops and cleaning rags used in restrooms including diapering areas in restrooms and Child Care centers shall not be used to clean any other areas.

➢ Asbestos Containing Building Material (ACBM) Floors: Cleaning of flooring that may contain asbestos material, such as Vinyl Asbestos Tile (VAT), shall comply with the methods prescribed in the National Institute of Building Sciences (NIBS) Guidance Manual, ‘Asbestos Operations and Maintenance Work Practices. The Contractor shall have a copy of the NIBS Guidance Manual. Upon request, the Government shall make available to the Contractor any asbestos sampling results. UNDER NO CIRCUMSTANCES

SHALL BURNISHING OR DRY STRIPPING METHODS BE USED ON ACBM FLOORING.

➢ ADP/Data Center Floors: Damp mopping shall be the only method of wet cleaning for floors in Automated Data Processing (ADP)/Data Center spaces.

➢ Asphalt Floors: Damp mopping shall be the only method of wet cleaning for floors containing asphalt material.

➢ Granite, Marble and Terrazzo Floors: All applicable floor areas shall be maintained in accordance with the manufacturer's recommendations.

➢ Loading Dock Floors: Spill residues and clean-up materials shall be disposed of in accordance with the Environmental Protection Agency (EPA) and/or State and local regulatory agency requirements.

➢ Wood Floors: Water solutions shall not be used on wood flooring. There shall be no dry stripping methods used on wood flooring.

➢ Stripping Floors: The old finish or wax shall be removed in accordance with standard commercial practices and spots shall be eliminated. There shall be no evidence of burns or wax build-up in corners or crevices.

➢ Finishing Floors: Walls, baseboards, and other surfaces shall be free of residue and marks from equipment. Floors shall have no streaks, mop strand marks, or skipped areas. The applied finished area shall have a uniform luster.

➢ Sealing Floors: Sealant must adhere to the floor. Floor areas must be evenly coated with a slip resistant seal.

C.3.1.2 Carpets and Rugs Extraction (Public Areas Only): Spills, crusted materials and removable spots shall be removed. Harsh brushing or scrubbing shall not be used to minimize deterioration or fuzzing to the carpets and rugs. Cleaned areas of carpets and rugs shall be reasonably blended with surrounding carpets. The Contractor shall coordinate with the CO or their designee the times when carpet shall be cleaned. The carpet shall be dry before customers occupy the building on the next business day. The Contractor shall take measures to prevent the growth of mold and is responsible for any remediation that may be required. Moving of furniture and equipment is to be coordinated with the CO or their designee. Any furnishings or equipment moved are to be returned to their original positions.

Spot Cleaning: A spot is defined as approximately 12” X 12”. Carpet surfaces shall be free of removable spots, soiled traffic patterns, debris, gum, and crusted materials.

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Vacuuming: Carpet surfaces shall be vacuumed to remove dirt, dust, and other debris. Vacuuming shall be done at a frequency that protects the carpets integrity and to reduce carpet wear. The Contractor shall utilize at a minimum HEPA vacuum cleaners that meet the requirements of the Carpet and Rug Institute’s ‘Seal of Approval Program.’

C.3.1.3 Floor Mats and Runners The Government shall furnish all mats and runners. The CO or their designee shall approve all mats and runners including mat size, type, and placement.

Mats and runners shall be laid out as specified by the CO or their designee at main entrances, main lobbies, main and secondary corridors at all times. Replacement mats and runners shall be the same type as the original mats and runners. Mats and runners shall be free of spots, soiled traffic patterns, gum, and crusted materials. They shall be cleaned in accordance with the manufacturer's instructions. Any Government provided mats and runners that are found to be non-repairable or cannot be cleaned shall be brought to the attention of the CO or their designee so they can be replaced. Mats and runners shall be stored in accordance with the ANSI/ASEE A1264.2-2006 ‘Provision of Slip Resistance on Walking/Working Surfaces Guidelines.’ When the procurement of new mats and runners is necessary, the Contractor shall adhere to ABAAS requirements.

The use of larger mats and runners, where appropriate, as opposed to several smaller mats and runners, is preferred to eliminate overlapping and to reduce potential tripping hazards.

In the event of wet or inclement weather, mats and runners shall be placed at entrances and at other areas identified by the CO or their designee prior to the building occupants reporting to work. Wet or inclement weather mats and runners shall be removed, cleaned, and stored by the Contractor when the CO or their designee determines that they are no longer required.

C.3.1.4 Restrooms, Shower Rooms, Tenant Break Rooms, Locker Rooms, Fitness Centers, Laboratories, Health Units, and Holding Cells

All areas shall be cleaned in accordance with the applicable standard service requirements outlined in Section C.3.1. These areas and surfaces shall be cleaned and disinfected using EPA registered disinfectants that are effective against COVID-19 (EPA registered). Partitions, doors, vents, sills, and walls shall have no dirt, bodily fluids, waste, and graffiti. Shower curtains shall be cleaned and free of mold and dirt. Shower liners present in locker rooms shall be cleaned and free of mold and dirt. Shower liners shall be replaced at the Contractor’s expense and at a minimum of annually. Locker exterior surfaces shall be free of dust and streaks.

Avoid cleaning of equipment in laboratories and health units that could result in damage to any surface or that could cause contamination with chemicals or infectious materials. Cleaning shall only be performed for areas and surfaces identified in writing by those responsible for managing the laboratories and health units. The Contractor shall submit a safety plan for approval by the CO or their designee.

All areas shall be free of discarded material and trash shall be emptied to prevent the containers from overflowing.

Holding Cells: Routine cleaning of holding cells is a standard service. Holding cell interiors shall include floors, walls, fixtures and surfaces. Cleaning frequencies requested by a tenant that are above the routine standard shall

[19] be completed on a reimbursable basis and be approved by the CO or their designee. See section C.15.11 Holding Cell Interiors for above standard holding cell cleaning.

Dispensers: The Contractor shall provide dispensers, including dispensers in tenant break rooms. The Contractor shall replenish supplies and fill dispensers as a standard service. Any Contractor provided dispensers must be approved by the CO or their designee prior to installation. The supplies for the provided dispensers shall be compatible with the dispenser’s manufacturer’s requirements. Hand soaps shall not contain antibacterial agents except where required by Federal, State, local requirements and health codes. Monies collected from tampon and sanitary napkin dispensers shall be retained by the Contractor who shall provide and replenish the product at their expense. The Contractor shall provide dispenser batteries. In facilities where the O&M Contractor is responsible for dispenser installation, the Contractor will work with the O&M Contractor to ensure dispensers are installed in the proper location. All dispensers installed at accessible lavatories and those serving the general space must meet the requirements for operable parts in the Architectural Barriers Act Accessibility Standards (ABAAS section F205) to ensure use by people with disabilities.

Receptacles: The Contractor shall provide receptacles. The Contractor, with proper training in blood borne pathogens, shall wear disposable gloves to empty, clean, and disinfect all sanitary napkin and waste receptacles. Sanitary napkin disposal containers shall be lined with new receptacle bags.

Equipment: All vinyl surfaces of exercise equipment and exercise mats shall be wiped clean and have no dust, dirt, and spots. Cleaning shall be performed under and around without moving or lifting items.

C.3.1.5 Fixtures All fixtures (washbasins, urinals, modesty panels, toilets, shower stalls, etc.) shall be cleaned and disinfected. All fixtures shall maintain a high level of luster and have no dirt, mold, mildew, streaks, or encrustation.

Drinking Fountains/ Bottle Filling Stations: All fountains and bottle filling stations shall be cleaned, disinfected, free of dirt, watermarks, and other debris or encrustations.

C.3.1.6 Surfaces Horizontal Surfaces: Routinely wipe down all solid, high-touch (frequently touched) surfaces with cleaning products containing soap or detergent. All horizontal surfaces (within approximately 10 feet from the floor) shall be wiped clean and free of dust, dirt, or smudges. Cabinets and desks with papers, computers, and keyboards shall not be disturbed.

Metal, Brass, Woodwork, and Stainless Steel: Surfaces (including corners, crevices, moldings, ledges, handrails, grills, doors, door knobs, door frames, kick plates, etc.) shall be wiped cleaned and have no dirt, dust, streaks, spots, or smudges.

Glass Cleaning: All glass, clear partitions, mirror surfaces, bookcases, and other glass (within approximately 12 feet from the floor) shall be cleaned and free of dirt, dust, streaks, smudges, watermarks, spots, and shall not be cloudy. There shall be no water spots on the glass or adjacent fixtures and furniture. All interior plate glass (to include glass over and in vestibule doors, all plate glass around entrances, lobbies, and vestibules) shall be cleaned and have no dirt, streaks and shall not be cloudy.

C.3.1.7 High-Touch Surfaces and Automatic Hand Sanitizer Dispensers (Stand Alone)

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The Contractor must routinely wipe down all solid, high-touch (frequently touched) surfaces with cleaning products containing soap or detergent that meet the sustainable product standards in Section C.2.1 and C.2.2 in this specification. This requirement is compliant with guidance issued by Centers for Disease Control and Prevention (CDC), which include the routine cleaning of all high-touch (frequently touched) surfaces. The Contractor must wear disposable gloves (e.g., latex or nitrile), facemasks (if applicable) and any additional required personal protective equipment as recommended by the product manufacturer when cleaning. Cleaning products and application should be chosen so as not to damage interior finishes or furnishings, including GSA’s fine arts collections and murals, and historic materials and finishes. “Routinely,” for purposes of this scope, is defined as being in accordance with applicable guidance from the CDC but shall not be less frequently than once daily or once per shift where custodial services are provided for during more than one shift. Daily is defined as the normal operating hours where the custodial contractor is currently performing the standard services.

Examples of high-touch (frequently touched) surfaces include, but are not limited to the following: handrails, door knobs, access control panels, light switches, countertops, water faucets and handles, elevator buttons, sinks, toilets and control handles, table tops, restroom stall handles, toilet paper and other paper dispensers, door handles and push plates, and water cooler and drinking fountain controls.

Individual occupant agencies, not the custodial contractor, are responsible to provide their own products (such as disposable wipes) and to perform cleaning and/or disinfecting of their agency-owned equipment, such as telephones, computers, keyboards, docking stations, computer power supplies, computer mouse devices, personal fans and heaters, and desk lighting.

For automatic hand sanitizer dispensers (stand alone), the Contractor shall maintain and replenish the sanitizing solution in the dispensers as a standard service. The sanitizing solution shall be compatible with the dispenser's manufacturer's requirements. Maintenance of the dispensers shall include purchasing new batteries as they expire.

If replacement or repair of dispenser or parts are required, written notification to the COR is required within 24 hours.

The following is the location(s) of the automatic hand sanitizing dispenser’s in common public areas throughout the buildings and/or facility:

Building Number Floor Location

CA0283CC 1st Floor East Temple Street Entry

CA0283CC 1st Floor East Temple Street Entry

CA0283CC 1st Floor Plaza Entry

CA0283CC 1st Floor Plaza Entry

CA0283CC 1st Floor Child Care Center Entry

C.3.1.8 Walls All wall surfaces shall be cleaned and free of dirt, spots, smudges, and marks. Cleaning shall not cause discoloration.

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C.3.1.9 Trash and Wastebaskets All trash and recycling (including restrooms) shall be collected and removed to a location designated by the CO or their designee. Trash and recycling containers shall be emptied, kept clean, and odor-free. Plastic liners for all trash and debris containers shall not be torn, worn, or contain residue.

C.3.1.10 Elevators, Escalators and Stairways Door Tracks: Tracks shall be cleaned and free of dirt, built up grime, and other matter.

Exterior and Interior Car Surfaces: Surfaces shall be cleaned and have no marks, streaks or smudges. Carpets and floors shall be free of removable spots, dirt, and debris. Floors requiring a finish shall be maintained at a high luster.

Exposed Surfaces, Treads, Risers and Landings: Stairways, escalators, entrances, landings, railings, risers, ledges, elevator panels and buttons (inside and outside of the elevator cab), grills, doors, radiators, and surrounding areas shall have no dirt, litter, residue or grime.

C.3.1.11 Interior Window Washing The windows shall be cleaned and free of dirt, streaks, and shall not be cloudy. Window sashes, sills, woodwork, and other surroundings of glass shall be wiped clean and free of drippings. Windows shall be cleaned once per year. Cleaning frequencies requested by a tenant that are above the ‘once per year’ standard shall be completed on a reimbursable basis and be approved by the CO or their designee. Exterior and interior window washing shall be coordinated to maximize cost effective operations as directed by the CO or their designee. In the event there is blast protection film, the Contractor shall follow the manufacturer's recommendations for appropriate window cleaning methods. The Contractor shall comply with ANSI/IWCA I-14.1, and all Federal, State and local regulations.

C.3.1.12 Blinds and Coverings (Not Including Drapes, Curtains and Unique Coverings) Dusting of Blinds and Coverings: All blinds, coverings, cord tapes, and valances shall be wiped clean and have no dust and spots. Blinds and coverings that are not operating properly shall be reported to the CO or their designee for repair.

C.3.1.13 Fine Arts Collection The Contractor shall work with the CO or their designee to identify artworks in the building which are considered part of GSA’s fine arts collection. The Contractor shall work with the CO or their designee and Regional Fine Arts Officer to determine the best way to ensure that regular maintenance such as floor polishing, dusting, and window washing are accomplished in these areas; and to identify and help mitigate site-specific hazards such as pests that may damage the artworks. Decorative surfaces and artwork should not be cleaned, adjacent surfaces should only be disinfectant wiped (no spraying), and acids, peroxides, alcohol and chlorine bleach should not be used on historic materials. Also, the CDC and EPA do not endorse the use of fogging applications. The Contractor shall use EPA registered disinfectant products in accordance with directions provided by the manufacturer.

C.3.1.14 Historic Buildings The Contractor shall work with the CO or their designee to identify materials in historic buildings that require special care. Decorative surfaces should not be cleaned, adjacent surfaces should only be disinfectant wiped (no spraying), and acids, peroxides, alcohol and chlorine bleach should not be used on historic materials. Also, the CDC and EPA do not endorse the use of fogging applications. The Contractor shall use EPA registered disinfectant products in accordance with directions provided by the manufacturer. The Contractor shall work with the CO or their designee

[22] and Regional Historic Preservation Officer to determine the best way to ensure that regular maintenance does not harm historic materials and finishes. The Contractor can refer to GSA's website for Preservation Tools and Resources (https://www.gsa.gov/real-estate/historic-preservation/historic-preservation-policy-tools/preservation-tools-resources.) for additional guidance.

C.3.1.15 Policing Inside Areas All building areas shall be free of papers, trash, and other discarded materials.

C.3.1.16 Interior and Atrium Plants (Government Furnished Plants) Plants shall be wiped to remove dust. Contractor shall properly hydrate plants, remove dead leaves, and properly fertilize, prune, and treat for infestation.