1 - Revised Custodial Specification El Paso and surrounding areas - December 3 2020.pdf

December 3, 2020

Region 7 Custodial Statement of Work

Adapted from the

National Custodial Specification

SOLICITATION NUMBER: 47PH0220R0019

SERVICE: CUSTODIAL AND RELATED SERVICES

LOCATION(S):

R.C. White Federal Building, 700 E San Antonio Ave., El Paso, TX (TX0272ZZ) Border Patrol Sector HQ, 300 W Madrid St., Marfa, TX (07020826) DCL Port of Entry, 1090 Mesa, El Paso, TX (07020860) Ft Hancock Port of Entry, Termination of FM1088, Fort Hancock,TX (07020857) Santa Teresa Port of Entry, 104 Santa Teresa, Santa Teresa, NM (07020848) Columbus Port of Entry, Palomas and 2nd Street, Columbus, NM (07020859)

PERIOD OF PERFORMANCE:

One Year Base Period, with Four One-Year Follow-on/Periods

Base Year: 04/01/2021 – 03/31/2022 Option 1: 04/01/2022 – 03/31/2023 Option 2: 04/01/2023 – 03/31/2024 Option 3: 04/01/2024 – 03/31/2025 Option 4: 04/01/2025 – 03/31/2026

SOLICITATION ISSUE DATE: 11/03/2020

OFFER RECEIPT DATE/TIME: 12/08/2020 at 12:00 p.m. CST

Solicitation 47PH0220R0019 El Paso and surrounding areas Custodial and Related Services

SECTION A: SOLICITATION 3

SECTION B: SERVICES, ORDERING AND PRICES 4

SECTION C: GENERAL INFORMATION 7

SECTION D: PACKAGING AND MARKING 82

SECTION E: INSPECTION AND ACCEPTANCE 83

SECTION F: DELIVERIES OR PERFORMANCE 86

SECTION G: CONTRACT ADMINISTRATION DATA 90

SECTION H: SPECIAL CONTRACT REQUIREMENTS 100

SECTION I: CONTRACT CLAUSES 111

SECTION J: LIST OF ATTACHMENTS

(LIST OF DOCUMENTS, EXHIBITS, AND OTHER ATTACHMENTS) 129

SECTION K: REPRESENTATIONS, CERTIFICATIONS, AND

OTHER STATEMENTS OF BIDS/OFFERORS 130

SECTION L: INSTRUCTIONS, CONDITIONS, AND

NOTICES TO OFFERORS 154

SECTION M: EVALUATION FACTORS FOR AWARD 171

TABLE OF CONTENTS

8. ADDRESS OFFER TO (If other than item 7)

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

SOLICITATION

9. Sealed offers in original and 1 copies for furnishings the supplies or services in the Schedule will be received at the place specified in item 8, or if hand carried, in the depository located in Not Applicable, Electronic Submission Only until 12:00 PMlocal time

12/08/2020

(Hour) (Date) CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All offers are subject to all terms and conditions contained in this solicitation.

10. FOR

INFORMATION

CALL:

A. NAME

Jazzmin Burton

B. TELEPHONE (NO COLLECT CALLS) C. E-MAIL ADDRESS

jazzmin.burton@gsa.gov

AREA CODE

NUMBER

2014297

EXTENSION

11. TABLE OF CONTENTS

SEC.(X) PAGE(S)DESCRIPTION (X) SEC. DESCRIPTION PAGE(S)

PART II - CONTRACT CLAUSESPART I - THE SCHEDULE

SOLICITATION/CONTRACT FORMA 3

I CONTRACT CLAUSES 111

SUPPLIES OR SERVICES AND PRICES/COSTSB 4 PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACH.

DESCRIPTION/SPECS./WORK STATEMENTC 7

LIST OF ATTACHMENTSJ 129

PACKAGING AND MARKINGD 82 PART IV - REPRESENTATIONS AND INSTRUCTIONS

INSPECTION AND ACCEPTANCEE 83

K

REPRESENTATIONS, CERTIFICATIONS AND OTHER

STATEMENTS OF OFFERORS 130

DELIVERIES OR PERFORMANCEF 86

G CONTRACT ADMINISTRATION DATA 90

INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORSL 154

H 100SPECIAL CONTRACT REQUIREMENTS

M EVALUATION FACTORS FOR AWARD 171

OFFER (Must be fully completed by offeror)

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

12. In compliance with the above, the undersigned agrees, if this offer is accepted within 120 calendar days (60 calendar days unless a different period is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT

(See Section I, Clause No. 52.232-8)

10 CALENDAR DAYS (%) 20 CALENDAR DAYS (%) 30 CALENDAR DAYS (%) CALENDAR DAYS(%)

14. ACKNOWLEDGMENT OF AMENDMENTS

(The offeror acknowledges receipt of amendments to the SOLICITATION for offerors and related documents numbered and dated):

AMENDMENT NO. DATE AMENDMENT NO. DATE

11/13/20200001

0002 12/01/2020

15A. NAME AND

ADDRESS

OF OFFER-

OR

CODE FACILITY 16. NAME AND THE TITLE OF PERSON AUTHORIZED TO SIGN OFFER

(Type or print)

15B. TELEPHONE NUMBER

15C. CHECK IF REMITTANCE ADDRESS IS

DIFFERENT FROM ABOVE - ENTER SUCH

ADDRESS IN SCHEDULE.

18. OFFER DATE17. SIGNATURE

AREA CODE NUMBER EXTENSION

AWARD (To be completed by Government)

9. ACCEPTED AS TO ITEMS NUMBERED1 20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

2. AUTHORITY FOR USING OTHER THAN FULL OPEN COMPETITION:2

41 U.S.C. 3304(a) ( )10 U.S.C. 2304 (c)

23. SUBMIT INVOICES TO ADDRESS SHOWN IN ITEM

(4 copies unless otherwise specified)

4. ADMINISTERED BY2 (If other than Item 7) 25. PAYMENT WILL BE MADE BY CODE

26. NAME OF CONTRACTING OFFICER (Type or print)

David Holland

27. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

28. AWARD DATE

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

AUTHORIZED FOR LOCAL REPRODUCTION

Previous edition is unusable

STANDARD FORM 33 (REV. 6/2014)

Prescribed by GSA - FAR (48 CFR) 53.214 (c)

ACQUISITION MANAGEMENT DIVISION

ACQUISITION SERVICES BRANCH

819 TAYLOR ST 12B01

FORT WORTH, TX 76102 USA

7PQB

ACQUISITION MANAGEMENT DIVISION

ACQUISITION SERVICES BRANCH

819 TAYLOR ST 12B01

FORT WORTH, TX 76102 USA

SECTION A: SOLICITATION

SOLICITATION, OFFER AND AWARD 1. THIS CONTRACT IS A RATED ORDER RATING

UNDER DPAS (15 CFR 700)

PAGESOFPAGE

1 1

3. SOLICITATION NUMBER2. CONTRACT NUMBER

47PH0220R0019

4. TYPE OF SOLICITATION

SEALED BID (IFB)

NEGOTIATED (RFP)

5. DATE ISSUED

11/03/2020

6. REQUISITION/PURCHASE NUMBER

EQ7PMB-20-0036

CODE7. ISSUED BY 7PQB

0003 12/03/2020

B.1 Description of Services The General Services Administration (GSA), Public Buildings Service (PBS), has a need for Custodial and related services for multiple locations in the El Paso, TX, area. Under this contract, the contractor shall provide all management, supervision, labor, materials, supplies, tools, equipment and subcontracts necessary to provide Custodial and related services described in this solicitation including inspection, testing, and maintenance.

B.2 Pricing of Services Figure B-3, Pricing of Services, must be completed by the contractor and submitted to the Contracting Officer (CO) as part of the Price Proposal. At time of award, Figure B-3 will be incorporated into the contract. Pricing must be submitted for a 5 year contract term.

Offeror must submit offerors for all locations under this contract to be considered for award. Offerors must submit prices for all of the option periods, in addition to the initial period, to be considered for award. Renewal options shall be priced using the wage determination contained in this solicitation. Upon exercising a renewal option, the contract price will be adjusted in accordance with FAR 52.222-43 Fair Labor Standards Act and Service Contract Labor Standards-Price Adjustment (Multiple Year and Option Contracts).

Offerors should visit the building and become familiar with existing conditions; examine all contract documents relating to this work, and carefully review the requirements contained in this solicitation. Offerors shall determine any conditions which affect the work and make a thorough site investigation before submitting an offer. No allowances will be made for failure of an offeror to avail themselves of such information.

B.2.1 Basic (Standard) Services :

This is a Firm Fixed Price contract and will not be changed unless there is a change in the scope of work. Standard service is defined as all services that are included in the monthly price and are defined in the contract document. The monthly price shall include all applicable labor, materials, supplies, training/certifications, equipment (except as otherwise provided), supervision, and management. A blank Figure B-3 in Section J is included as part of the solicitation for the purpose of submission of the offeror’s price proposal.

SECTION B: SERVICES, ORDERING AND PRICES

B.2.2 Above Standard Services Additional services (or Above Standard Services) may be ordered at the discretion of GSA for work relating to the scope of the facilities listed above, but not covered in the basic services of the contract.

Above standard services in this contract may include the following as specified in Section C.9.6:

Carpet Extraction Window Washing (Exterior Surfaces or Windows) Washing Blinds and Coverings Tree Thinning Snow and Ice Removal Confirmed or Suspected COVID-19 Cleaning and Disinfecting High Cleaning Above 12 feet

B.2.2.1 Overtime Services Offerors are cautioned not to confuse overtime services with additional services.

Additional services are defined as work requested by the Government that is within the scope of this contract but is in addition to the contract requirements. Overtime services are defined as work within the scope of the contract originally intended to be performed during normal working hours, where the Government requests the work be performed outside of the normal working hours to expedite the completion of custodial services.

B.2.3 Markup Coefficient for Service Task Orders Markup coefficient includes all material handling fees, including General and Administrative (G&A) fees, and profit. No additional markup coefficient is allowable under this contract. The markup coefficient rate is fixed and applies to supplies, materials, equipment, and subcontractors only when additional services are ordered.

The proposed markup coefficient shall not exceed 10% . The markup coefficient does not apply to labor costs .

B.3 Contractor Staffing Declaration Figure B-1, Contractor Staffing Declaration, must be completed by the contractor and submitted to the Contracting Officer (CO) 21 calendar days prior to the contract start date. This form must also be submitted to the CO when any modifications to the contract by GSA result in changes in staffing. A blank Figure B-1 is included as part of the solicitation.

B.4 Wage Adjustment Wage adjustments will be considered at the beginning of each renewal option period, if exercised, in accordance with FAR 52.222-43 Fair Labor Standards Act and Service Contract Labor Standards – Price Adjustment (Multiple Year and Option Contracts).

Figure B-2, SCA DOL/CBA Combination Wage Adjustment Spreadsheet is a sample worksheet to illustrate how wage adjustments will be calculated as a result of changes in wages that result from Department of Labor Wage Determinations or Collective Bargaining Agreements. A blank Figure B-2 in Section J is included as part of the solicitation.

Wage adjustments will be considered for disciplines as proposed and approved.

B.5 Addition/Removal of Buildings GSA may add or remove buildings from this contract at any time. For a building to be added to the contract, GSA will provide the building information to the Contractor and request a price proposal from the Contractor for the requested services in line with the current pricing. At this time, there is no anticipation to add or delete any additional facilities to this contract. However, if there are any facilities added, they will not exceed 20% of the total contract dollar value, including options.

B.6 Addition/Reduction of Staffing Staffing levels proposed and accepted at the time of award shall not be reduced through the life of the contract (unless adjusted by contract modification due to change in scope, such as discussed in B.5). At the end of each contract year, and at the request of the contractor, GSA will consider a request from the contractor for a reduction in staffing, and will be based on contractor performance.

B.7 Secondary Area of Performance

a. On an occasional basis, or in an emergency situation, work may also include locations in the Secondary Contract Areas. The Secondary Contract Areas consist of the States of Arkansas, Louisiana, New Mexico, Oklahoma, and Texas. The Secondary Contract Areas are, or may be, awarded as Primary Contract Area(s) under separate contract(s) to other contractors. In addition, the Secondary Contract Areas of this contract may also be Secondary Contract Areas under other contracts.

b. Services shall be provided under this contract within the Secondary Contract Areas only if ordered by the Government. However, the Government shall have no obligation to order services to be performed under this contract within the Secondary Contract Areas, and its failure to order any such services shall not breach or otherwise violate this contract. The contractor is not obligated to perform work within the Secondary Contract Areas, and its failure to accept any such services shall not breach or otherwise violate this contract.

SECTION C1

GENERAL INFORMATION

C.1.0 General This is a Performance Based Work Statement (PBWS) for Services which may include Custodial Related Services defined under the scope of this contract. This PBWS describes the minimum requirements of the U.S. General Services Administration (GSA) and acceptable outcomes to be performed by the Contractor. All, or part of, the successful offeror’s Management Plan shall be incorporated into the contract.

GSA seeks to establish a partnering relationship with the Contractor to accomplish the program objectives in this contract. The objective of the partnering process is to provide an effective problem-finding/problem-solving management team composed of personnel from both parties, thus creating a single culture with one set of goals and objectives.

Partnering requires that both parties recognize and address those opportunities and challenges that shall be confronted to help maintain the health of the Contractor/GSA relationship. The relationship is based on trust, dedication to common goals, and an understanding of each other's individual expectations and values. The team shall consider utilizing a facilities engineering and systems thinking approach to provide solutions from a global perspective. The outcome of this initiative is for GSA to leverage Contractor expertise to assist GSA in accomplishing these goals and objectives.

GSA intends to purchase Contractor provided technical and managerial expertise to assist in the holistic management of assets over the long term. This program strategy has taken the name “ facilities engineering ” and has proven to be a successful model resulting in efficient and effective management of assets while maintaining a lower overall cost of operations. The facilities engineering model is dependent upon an effective partnership with a highly skilled Contractor whose objectives are based on mutual understanding of the stated requirements and objectives. A higher level of effective communication between the Government and Contractor is essential for partnering and for this performance based service contract to succeed. More emphasis is placed on the Contractor’s self-management of quality, not the usual inspection by Government inspectors, although that is a part of this contract as well. All parties shall act proactively to reduce service cost.

To establish a standard of facilities engineering practices, thought processes and problem solving throughout the model, GSA established a program philosophy rooted in “ systems thinking ” whereby the means and methods for providing custodial services are established through investigations, metrics, and feedback loops, and by establishing a partnership between the Government and Contractor to achieve joint performance objectives. The goal of applying systems thinking to facility management is to see that every action or decision in operating, maintaining, retrofitting and cleaning a building

SECTION C: DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

shall result in an impact (financial, environmental or human resource, or any combination thereof), and to evaluate the “full circle” implications. Long term application of systems thinking throughout GSA has resulted in both Contractor and Government joint command of short-term and long-term cohesive management of real property assets.

GSA is committed to Federal leadership in the design, construction, and operation of high-performance and sustainable buildings. A major element of this strategy is the implementation of common strategies for cleaning, operating and maintaining buildings.

As a result, this contract requires the Contractor to participate and partner with the Government in the initiative of obtaining high performance and sustainable operations, inclusive of initiatives to conserve energy and water consumption, recycling programs, meeting or exceeding specific environmental, regulatory, or performance standards, and the utilization of green products and services. The following sections detail the GSA minimum requirements and acceptable outcomes. The Contractor shall closely monitor all aspects of the work, identify deficiencies and implement corrective action, without reliance on Government oversight.

The work specified in this specification shall be in accordance with all Federal, State, county and city laws, codes, and ordinances and shall follow the more stringent of them. In addition to compliance with these laws, the Contractor shall follow all applicable standard industry practices including, but not limited to, the Occupational Safety and Health Act (OSHA) and NIBS.

To the extent possible and consistent with EO 13788, the Contractor shall maximize the use of goods, products and materials that are produced in the United States .

C.1.1 Scope of Work The Contractor shall provide management, supervision, labor, materials, equipment, and supplies (shipping & handling) and shall be responsible for the efficient, effective, economical, and satisfactory custodial, grounds maintenance, and all related services located within the property line of the following locations.

Custodial Requirements:

Columbus LPOE Palomas and 2nd Street, Columbus, NM 07020859

Custodial Services 7 days per week (including Federal holidays) Grounds Maintenance

Santa Teresa LPOE 104 Santa Teresa , Santa Teresa, NM 07020848

Custodial Services 7 days per week (including Federal holidays) Grounds Maintenance

Above Standard Services may be ordered at the discretion of GSA for work relating to the scope of the facilities listed above, but not covered in the basic services of the contract. Government furnished items are specifically excluded in this contract, except as specified in C.3.

C.1.1.1 Discrepancy in the Specifications In any case of discrepancy in the specifications, the matter shall be immediately submitted to the Contracting Officer (CO). The decision of the CO as to the proper interpretation of the specifications shall be final in accordance with the Disputes Clause of this Contract.

C.1.2 Personnel The Contractor shall adhere to the submitted staffing plan and subcontracting plan that was submitted prior to award as part of the initial proposal. Contractor shall submit the staffing/subcontractor plan that provides sufficient numbers of staff at the various levels of expertise to ensure all scheduled and unscheduled services are performed and conditions are maintained to avoid any disruption to the tenant.

Figure L-1 indicates the government’s baseline manpower projection. The projection is not intended to mandate the staffing plan and/or labor mix utilized to fulfill this requirement. The offeror may elect to propose any alternative that will fulfill the requirement of this solicitation. If the offeror elects to deviate from the government’s

Fort Hancock LPOE Termination of FM1088, Fort Hancock, TX 07020857

Custodial Services 7 days per week (including Federal holidays)

DCL LPOE

1090 Mesa, El Paso, TX 07020860

Custodial Services 7 days per week (including Federal holidays) Grounds Maintenance

Border Patrol Sector HQ 300 W Madrid St., Marfa, TX 07020826

Custodial Services 5 days per week (Monday through Friday, excluding Federal holidays) Grounds Maintenance Radio Room 24/7 days/week including Federal holidays

R.C. White Federal Building 700 E San Antonio Ave., El Paso, TX

TX0272ZZ

Custodial Services 5 days per week (Monday through Friday, excluding Federal holidays) manpower projection, the offeror must submit a Worksheet Narrative explaining how their proposed manpower approach will meet the requirements of the solicitation.

The staffing/labor mix proposed in the Management Plan Worksheet/Baseline Manpower Projection are the minimum labor/staff requirements of the contract and must be adhered to for the contract period of performance. The offeror may request an annual review of the labor mix or any changes to the proposed staffing levels, qualifications of proposed staff or key personnel, or the areas of expertise or disciplines of the proposed staff shall be submitted for review and approval from the CO or their designee 60 days prior to issuance of the first Option Period. Any requests for changes to the Management Plan Worksheet/Baseline Manpower Projection may be submitted and considered at that time. Any approved adjustment to the labor mix will not result in an increase in price. However, any request to reduce manpower may result in a lower price to be negotiated at time of request. Any deviation from the accepted/approved Management Plan Worksheet/Baseline Manpower Projection may result in deductions.

C.1.2.1 Contractor Key Personnel

The intent of this paragraph is to be for informational purposes only and is not to be considered prescribed positions by the Government. However, the Contractor shall adhere to the below minimum qualifications when the positions are utilized and proposed in the Management Plan. Resumes for supervisory Key Personnel shall be submitted with the contractor’s proposal as described in Section L.12.

For Custodial Qualifications of key personnel see Section C.9.3

The Contractor agrees to assign the contract tasks to those persons whose resumes were submitted with the proposal, or who were approved by the COR and who are necessary to fulfill the requirements of the contract as "key personnel". No substitutions may be made except in accordance with this section.

The Contractor understands that during the first ninety (90) days of the contract performance period, no personnel substitutions will be permitted unless these substitutions are unavoidable because of the incumbent's sudden illness, death or termination of employment. In any of these events, the Contractor shall promptly notify the Contracting Officer and provide the information described in the paragraph below.

After the initial ninety (90) day period the Contractor must submit to the Contracting Officer all proposed substitutions, in writing, at least thirty (30) days in advance (sixty

(60) days if security clearance must be obtained) of any proposed substitution and provide the information required by the paragraph below.

Any request for substitution must include a detailed explanation of the circumstances necessitating the proposed substitution, a resume for the proposed substitute, and any other information requested by the Contracting Officer. Any proposed substitute must have qualifications equal to or superior to the qualifications of the incumbent. The Contracting Officer or his/her authorized representative will evaluate such requests and promptly notify the Contractor of his/her approval or disapproval thereof.

In the event that any of the identified key personnel cease to perform under the contract and the substitute is disapproved, the offeror must staff the vacancy within 30 calendar days. A vacancy of any position may result in a price deduction in accordance with Section G.

If the offeror proposes to use any employee from the incumbent’s staff in a supervisory role, the offeror must provide a statement in lieu of resume at the time of proposal submission. The government has the right to accept and/or reject any proposed personnel and/or key personnel based on past performance under any contract that the government is aware of or becomes aware of, and/or lack of qualifications.

The Contractor will provide to the Contracting Officer the names, titles, e-mail addresses, and phone numbers of key personnel at time of award.

C.1.2.2 Authority The Contract Supervisor/Project Manager shall have complete authority to act for the Contractor in every detail during the term of the Contract, and shall have the authority to exercise financial expenditures and controls, accept notices of deductions, inspection reports and all other correspondence on behalf of the Contractor. This Contract requires onsite managerial supervision. The Contractor can fulfill this requirement by having the Contract Supervisor/Project Manager located onsite or having an additional onsite Supervisor. If the Contractor decides that the requirement is to be filled with an onsite supervisor, the minimum requirements of the position shall be the same.

C.1.2.3 Communication Equipment The Contractor shall provide key personnel (ie. Project Managers, Supervisors, Manager, Team Leads) with portable electronic means to communicate with GSA for all work covered under this Contract (ie. service calls, emergencies, status of projects).

Outside of normal working hours, the Contractor shall maintain some designated form of communication with on-call staff to allow the CO or their designee to contact such on-call staff at any time for emergency response. Electronic communication methods are the following:

● Phone/Emails/Text messaging smartphone or tablet devices. The Contractor is responsible for all initial and monthly costs associated with the device(s). In areas where cellular service is unavailable, or unreliable, special exceptions shall be made by the CO or designee on a case-by-case basis.

● Fax. Receiving and sending faxes is acceptable as a secondary communication method for locations that have problems with wireless device signal strength.

However, delaying faxes because of combined usage of voice and fax on the same line is not acceptable.

C.1.2.3.1 CIO 2100 IT Security Policy - RESERVED - DOES NOT APPLY

C.1.2.4 Language On-site personnel and the Contractor’s Point of Contact (POC) for GSA need to be proficient in English, and must be able to read, write, speak, and understand English.

C.1.2.5 Employee Suitability The GSAR 552.237-71 Qualifications of Employees (1989) clause shall be followed at all times during the performance of this Contract (Ref H.1) In addition, the contractor shall follow the following:

a. All Contract employees requiring routine unescorted access to federally controlled facilities or information systems, or both, for more than six months (Regular Employees) shall be required to undergo a suitability determination before a personal identification verification (PIV) card is issued. Prior to the time that an identification card is issued, such Regular Employees shall be required to comply with normal facility access control procedures, including recording presence, temporary badging, and escorted entry, as applicable.

b. Failure of a Regular Employee to receive a favorable suitability determination shall be cause for removal of the employee from the work site and from other work in connection with the Contract.

c. The Government, at its sole discretion, may grant temporary suitability determinations to Regular or Temporary Employees. However, the granting of a temporary suitability determination to any such employee shall not be considered as assurance that a favorable suitability determination shall follow.

d. The CO or designee shall provide the Contractor with the required clearance procedures for obtaining necessary clearances. The Contractor shall comply with these clearance procedures.

e. The Contractor shall be responsible for planning and scheduling its work in such a manner as to account for facility access issues. Difficulties encountered by the Contractor in gaining access to facilities by its employees and subcontractors shall not be an excuse for any lack of Contractor performance under the Contract.

C.1.2.6 Certifications Copies of all certifications for Contractor employees shall be kept on-site and provided to the Government upon request. The Contractor shall provide to the COR or their designee documentation of the certificates of training, licenses, and permits for all new employees no later than seven business days prior to that person beginning work under the terms of this Contract. The Contractor shall ensure that all certificates of training, licenses, permits, and bonds are current and valid.

C.1.2.7 Submission of Resumes for New Employees The Contractor shall submit to the CO or their designee the resumes of all personnel before they begin work during the performance periods of the Contract. Resumes for supervisory Key Personnel shall be submitted with the contractor’s proposal as described in Section L.12. The CO or their designee may deny permission to employ personnel if qualifications indicate a material degradation from the skill levels indicated in the Contractor’s proposal for the Contract, or if skills or reliability concerns are such that the CO or their designee believes the protection of building equipment may be jeopardized.

C.1.2.8 Employee Training The Contractor shall submit a training program to ensure employees working in a Federal building have the experience, knowl edge, skills and abilities to perform the work required by this Contract. The Contractor shall document training and provide documentation to the CO or designee.

C.1.2.8.1 Asbestos Awareness Training The Contractor shall ensure that all employees, including replacement workers, receive asbestos training and refresher training in accordance with 40 C.F.R part 763 and 29 C.F.R. part 1910. The Contractor shall follow all instructions for each asbestos class job as outlined in 29 C.F.R. part 1910. The training shall be conducted, at no additional expense to the Government, within 60 calendar days of Contract start date. The Contractor shall submit written certification to the CO or designee within five business days of the completion of training.

C.1.2.8.2 Lead Awareness Training The Contractor shall ensure that all employees, including replacement workers, receive lead awareness training and refresher training in accordance with 29 CFR 1910.1025(l)

(1) (i). The training shall be conducted, at no additional expense to the Government, within 60 calendar days of Contract start date. The Contractor shall submit written certification to the CO or designee within five (5) business days of the completion of training.

C.1.2.9 Appearance Contractor personnel shall present a neat appearance and be easily recognized. This shall be accomplished by wearing uniforms bearing the name of the company and employee name. Uniforms shall be regularly laundered, consistent among personnel classifications, and maintained presentable to tenant personnel during all working hours.

C.1.2.10 Standards of Conduct The Contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity and shall be responsible for taking disciplinary action with respect to its employees, as necessary. The Contractor is responsible for ensuring that its employees do not disturb papers on desks, open desk drawers or cabinets, or use Government telephones, except as authorized. Each employee must adhere to standards of behavior that reflect favorably on his or her employer and the Federal Government. Smoking is only allowed in designated areas on the property and no smoking is allowed within the Facility.

C.1.2.11 Recording Presence Each contract employee and subcontractor must sign in daily when arriving and departing each individual building in facilities with multiple buildings as well as single buildings not included in a facility and follow card access requirements as directed by the CO or designee. The Contractor shall accumulate GSA Form 139 (Record of Time of Arrival and Departure from Building) or other designated form for use in recording presence each calendar week, and certifies in writing on each form that the information shown is true and correct within 3 business days of the end of the work week. The Contractor shall provide copies of these records to the CO or designee upon request.

C.1.2.12 Personal Identity Verification Requirements Contractor employees that require access to GSA-controlled facilities or information systems to perform Contract requirements shall comply with GSA personal identity verification requirements. The Contractor shall insert this clause in all subcontracts when the subcontractor is required to have access to a GSA-controlled facility or access to a GSA-controlled information system.

C.1.2.13 Credentials and Identification Contractor personnel with credentials shall be required to comply with all access security screening procedures applicable to Government or other personnel possessing similar credentials, or as determined by the building practices as defined by the Facility Security Committee. All Contractor personnel possessing credentials (PIV or otherwise) shall visibly display their credentials at all times while in the building(s) where work is being performed.

The Contractor shall be responsible for ensuring that all identification credentials are returned to the CO or designee whenever its employees leave the Contract ( i.e., when the Contract has been completed, employees leave the company, employees are dismissed or terminated or the Government determines that the employee is to be removed from the contract). The Contractor shall notify the CO or designee whenever employee badges are lost.

The Contractor shall be responsible for paying the Government for replacement credentials at the current cost per badge.

C.1.2.14 Escorting Temporary contract employees who do not have favorable preliminary or final suitability determinations and need to work in non-public federally-controlled space must be escorted. In those cases, the Contractor shall comply with the security clearance procedures for Escort Only Contractors. All uncleared contract employees shall be escorted in non-public space by a Government employee or another responsible cleared contract employee who is approved by the CO or designee. Other Government agencies shall have specific agency security requirements for their own space that shall only allow escort by Government employees or those designated by their agency.

Government employees or approved cleared contract employees who provide escorts for uncleared contract employees shall always be within eyesight of the uncleared contract employees. The Contract Government escort shall watch uncleared employees and remain with uncleared contract employees for the entire time they are in non-public federally controlled space. Any security violation of escort requirements by a cleared and approved contract employee shall result in the immediate removal from the Contract of all contract employees involved, i.e., escorts and uncleared escorted contract employees. Also, violations of escort requirements by subcontract employees in accordance with security requirements shall be grounds for loss of facility access for those individuals or grounds for termination of Contract, or both. (See H.4)

C.1.3 Quality Control Program A Quality Control Program (QCP) shall be developed and implemented by the Contractor. The Contractor’s QCP shall ensure Contract compliance, and act to ensure that potential problems with building services, equipment and systems are identified, documented, and resolved prior to failure. In the event the Government Quality Assurance Program identifies deficiencies the Contractor shall implement progressively responsive quality control measures commensurate with the severity of the Government's deficiencies. Deficiencies identified by the QCP or QASP shall be provided to the O&M contractor to be recorded in the NCMMS and corrected.

C.1.3.1 Quality Control Plan The “Quality Control Plan” (QC plan) is the Contractor’s complete written system for identifying and correcting deficiencies in the quality of services. Preparation of the QC plan is the responsibility of the Contractor and must be submitted with the initial offer.

The QC plan, revisions or updates shall be submitted for approval by the CO or designee. A review of the QC Plan can be initiated by direction of the CO or designee.

C.1.3.2 Quality Control Plan Contents The Contractor shall establish and implement a complete Quality Control Plan (QCP) to ensure the requirements of the contract are met. The QCP is a written document that specifies a system for determining whether or not service requirements are being met and identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable. The QCP also identifies opportunities where the Contractor can make improvements in how services are provided.

The QCP is a living document and may be subject to change depending on the needs of the contract. When the contract is revised, the Contractor is required to provide an updated QCP, custodial and grounds maintenance schedule and listing of current employees to the COR or their designee for acceptance.

The QCP shall include the following, at a minimum:

(1) Detail the Contractor’s methods, frequencies, documentation, and remedies for ensuring that work performed is of the highest quality.

(2) Describe procedures for correcting problems and addressing quality assurance findings by the Government .

(3) How Contractor shall monitor deficiencies of work output in relation to the performance standards, methods of informing employees of deficiencies in their area(s) of responsibility, and a process to ensure that the deficiencies are corrected and do not reoccur.

(4) Contractor’s overall approach, service calls and preventive maintenance/inspection schedules, and roles and responsibilities as it relates to quality control .

a. H ow the Contractor will control quality and quantity of supplies and services.

b. Define the roles and responsibilities of the Contractor’s operating personnel and explain how and identify who management will allocate Quality Control personnel.

c. How project management, inspections, plan implementation, process improvement changes and correction of deficiencies of this contract will be accomplished to include how a Contractor shall measure and document performance against the scope of work. (ie Ref. C.9.7 ‘Custodial Service Calls)

d. How the Contractor will utilize the Government’s approved tenant survey results and/or customer complaints to improve the delivery of custodial and related services.

(5) An inspection plan or checklist tailored to the specific building(s) being operated, cleaned and serviced under this contract. The inspection plan or checklist shall detail how services at the work site shall be inspected to ensure that the outcome of the work meets all the quality standards set forth in the contract and shall include, but is not limited to: Date of inspection performed; Location of inspection;

Description of findings; Description of action(s) taken (if necessary); Signature and date of completion.

C.1.3.2.1 Inspection Program The Contractor shall develop an inspection program that ensures a safe and efficient level of operation of all custodial related services required in this PBWS. It shall specify the areas to be inspected on a scheduled or unscheduled basis, how frequently inspections shall be accomplished, and the title of the individual(s) (third party or corporate) who shall perform the inspections. The inspection program shall provide for a written record of inspections and results. The inspection program plan shall be planned, scheduled, tracked, and reported.

C.1.3.2.2 Methods The Contractor shall identify its methods for identifying and preventing deficiencies in the quality of service performed before the level of performance becomes unacceptable.

C.1.4 Quality Assurance GSA’s role in quality assurance is to ensure that the Contractor is achieving the quality levels established in the custodial services contract and focuses on the Contractors’ QC plan. GSA periodically validates the execution of the Contractor's QCP by reviewing such areas as the Contractor's inspection forms, service request logs, tenant reports, tenant satisfaction surveys, the NCMMS surveys, and the timeliness of corrective actions .

As part of the Government’s quality assurance program, the Government may:

a. Review and, if warranted, reject any reports or other submittals required from the Contractor.

b. Review performance and service records, including monthly progress reports, NCMMS data, and any computerized or hard copy records maintained by the Contractor documenting performance under this Contract, and require correction of any unsatisfactory conditions noted.

c. Determine the adequacy of the Contractor’s QCP and documentation and the overall success of this program. The Government shall order improvements, if it determines the program is insufficient or ineffective.

d. Obtain tenant satisfaction and NCMMS survey information and require improvements in service on the basis of such information to the extent such results correlate with deficiencies in Contract requirements.

e. Conduct physical inspections of facility equipment and systems, including programs and files maintained on computers in Contractor onsite offices and work areas, and require correction of deficiencies noted.

f. Perform inspections with Government personnel or independent third party inspectors.

Reference Exhibit C2 Quality Assurance Surveillance Plan (QASP).

C. 1.4.1 Contracting Officer's Representative (COR) Contracting Officer's Representatives (COR) shall be appointed to monitor Contractor performance, and they have the right to inspect and accept or reject defective services.

The COR has the authority to recommend deductions based on findings in the Quality Assurance Report. The name and telephone number of each COR under the Contract shall be furnished to the Contractor in writing by the CO.

C.1.4.2 Government Monitoring

The Government shall inspect the Contractor’s performance using a quality assurance program (QASP) through random inspections, scheduled inspections, or any other method of inspection by the COR or designee that the Government determines reflects the actual performance of this Contract. Contractor performance shall be evaluated on the basis of the performance success or deficiencies, success or failure in meeting contract requirements, and the Contractor’s record of correcting deficiencies when noted. While corrective actions shall be noted, a record of significant performance deficiencies shall lead to a performance evaluation that is less than satisfactory even if the Contractor takes corrective action.

The Contractor shall meet with the CO or designee and other Government representatives, at the discretion of the CO or designee, to review Contract performance.

Contract Partnering Meeting: The Contractor shall attend quarterly partnering sessions with GSA for the duration of the contract period of performance. Other sessions may take place during the course of the contract at the option of either GSA or the Contractor. The concept of “partnering” is working together towards a common interest or goal. Both parties will revisit the idea of having a partnering session on the anniversary date of the contract. Each partnering session will be held at a mutually agreed upon time and location. It is fully intended that the contractor’s corporate leadership be included and involved in these sessions.

C.1.4.3 Performance Evaluations Contractor performance shall be evaluated on the basis of the performance success or deficiencies, success or failure in meeting contract requirements, and the Contractor’s record of correcting deficiencies when noted. A mutual good faith effort shall be made by all parties to resolve all issues. GSA uses the Contractor Performance Assessment Reporting System (CPARS) to evaluate the Contractor's performance. Evaluations are generally conducted annually on or about the anniversary date of the Contract and also at the end of the Contract period, but may be conducted more frequently if CO or designee determines it is needed.

C.1.5 Physical Security The Contractor shall be responsible for safeguarding all Government property provided for Contractor use in accordance with the Government Property (GP) clause, Federal Acquisition Regulation (FAR) 52.245-1. Any loss of integrity in the lock and keying system shall be immediately reported to the COR.

C.1.5.1 Key Control The Contractor shall follow the building’s key control program; refer to Policy 5900.1ADM, Physical Access Control Systems in U.S. General Services Administration Controlled Space. Keys issued to the Contractor or the Contractor’s personnel or subcontractors shall be signed for and not transferred to other personnel unless recorded in the key control log. All new locks shall be incorporated into the existing grand master key system. The Contractor shall develop procedures covering key control that shall be included in the QC plan. The Contractor shall be financially liable and shall furnish locksmith services and key blanks for installation and removal of lock-sets and tumblers, and costs associated with re-keying due to the loss of a master key by Contractor or subcontractor. The Contractor shall also be financially responsible for duplication of keys, replacement of locksets, opening doors in the event of lost keys by employees or subcontractors, and replacement of keys and lock-sets, due to keys not being recovered from terminated employees or subcontractors.

C.1.5.2 Lock Combinations The Contractor shall establish and implement methods of ensuring all lock combinations are not revealed to unauthorized persons. These procedures shall be included in the Contractor's QC plan.

C.1.6 Safeguarding Sensitive Data and Information Technology Resources

C.1.6.1 General The Contractor is responsible to safeguard sensitive Government data, personal information and the integrity of Government information technology resources. This subsection applies to all users of sensitive data and information technology (IT) resources, including awardees, Contractors, sub-contractors, lessors, suppliers and manufacturers. Contractor personnel requiring access to GSA’s Network shall comply with all Federal Information Technology regulations regarding Trusted Internet Connection (TIC) in conjunction with Public Buildings Service (PBS) and GSA Chief Information Officer (CIO) IT policies, i.e., all PBS IT systems needing network connectivity shall reside on the GSA network. The following GSA policies shall be followed:

a. CIO P 2100.1K, GSA Information Technology (IT) Security Policy

b. CIO P 2100.2B, GSA Wireless Local Area Network (LAN) Security

c. CIO 2100.3C, Mandatory Information Technology (IT) Security Training

Requirement for agency and Contractor Employees with Significant Security Responsibilities

d. CIO 2104.1A, GSA Information Technology IT General Rules of Behavior

e. CIO 2105.1 C, GSA Section 508: Managing Electronic and Information

Technology for Individuals with Disabilities

f. CIO 2106.2, GSA Social Media Policy

g. CIO 2107.1, Implementation of the Online Resource Reservation Software

h. CIO 2160.4A, Provisioning of Information Technology (IT) Devices

i. CIO 2162.2, Digital Signatures

j. CIO P 2165.2, GSA Telecommunications Policy

k. CIO P 2180.1, GSA Rules of Behavior for Handling Personally Identifiable

Information (Pll)

l. CIO 2182.2, Mandatory Use of Personal Identity Verification (PIV) Credentials

m. CIO P 1878.2A, Conducting Privacy Impact Assessments (PIAs) in GSA

n. HCO 9297.1,, GSA Data Release Policy

o. ADM P 9732.1 D, Suitability and Personnel Security. The Contractor and subcontractors must insert the substance of this order in all subcontracts.

C.1.6.2 Safeguarding and Dissemination of Controlled Unclassified Information

C.1.6.2.1 General This subsection applies to all recipients of Controlled Unclassified Information (CUI), including offerors, bidders, awardees, contractors, subcontractors, lessors, suppliers and manufacturers. Dissemination of sensitive but unclassified paper and electronic building information shall be made on a need to know basis in accordance with GSA Order PBS P 3490.2, a copy of which shall be made available upon request.

C.1.6.2.2 Marking CUI Contractor-generated documents that contain building information shall be reviewed by the CO/COR to identify any CUI content, before the original or any copies are disseminated to any other parties. If CUI content is identified the CO or designee shall direct the Contractor, as specified elsewhere in this Contract, to imprint or affix CUI document markings to the original documents and all copies, before any dissemination.

C.1.6.2.3 Authorized Recipients Building information designated CUI shall be protected and controlled by strictly limiting access to those individuals having a legitimate business need to know such information.

Those with a need to know shall include Federal, state and local Government entities, and non-Government entities engaged in the conduct of business on behalf of or with GSA. Non-Government entities shall include architects, engineers, consultants, contractors, subcontractors, suppliers, utilities, and others submitting an offer or bid to GSA, or performing work under a GSA contract or subcontract. Recipient Contractors shall be registered as “active” in the System for Award Management (SAM) database. If a subcontractor is not registered in the SAM and has a need to possess CUI building information, the subcontractor shall provide to the Contractor its DUNS number or its tax ID number, a copy of its business license and a valid state driver’s license with photograph or other valid IDs with photograph. The Contractor shall keep this information related to the subcontractor for the duration of the Contract and subcontract.

All GSA personnel and Contractors shall be provided CUI building information when needed for the performance of…