47PB0018R0015_RFP_O&M_Rudman_&_Cleveland_2018_05_25.pdf

January 2017

National Operations & Maintenance Statement of Work

SOLICITATION NUMBER: 47PB0018R0015

SERVICE: OPERATIONS & MAINTENANCE SERVICES

LOCATIONS: James C. Cleveland Federal Building

53 Pleasant Street Concord, NH 03301-3954

Warren B. Rudman U.S. Courthouse

55 Pleasant Street Concord, NH 03301-3954

OFFER RECEIPT DATE/TIME: June 26, 2018, 2:00 PM Local Time

This procurement is 100% set-aside for Total Small Business

THE INFORMATION COLLECTION REQUIREMENTS CONTAINED IN THIS SOLICITATION/ CONTRACT

THAT ARE NOT REQUIRED BY REGULATION HAVE BEEN APPROVED BY THE OFFICE OF

MANAGEMENT AND BUDGET PURSUANT TO THE PAPERWORK REDUCTION ACT AND ASSIGNED OMB

CONTROL NO. 3990-0163

SOLICITATION TABLE OF CONTENTS

(Sections A through M)

Table of Contents Table of Contents

A. SOLICITATION/CONTRACT FORM

A.1. Standard Form 1449

RESERVED

B. SERVICES, ORDERING AND PRICES

B.1. Description of Services

RESERVED

C. DESCRIPTION/SPECIFICATION/STATEMENT OF WORK

Introduction

C.1. SCOPE OF WORK

C.1.2 The Contractor Shall:

C.2.1 Acceptance

C.2.2 Acts of God

C.2.6 Approval C.2.8 Basic Services C.2.9 Building Automation System (BAS) C.2.11 Building Operating Plan C.2.14 National Computerized Maintenance Management System (NCMMS) C.2.16 Contracting Officer (CO) C.2.18 Contractor

C.2.19 Contractor’s Other Than Normal Working/Duty Hours

C.2.20 Controls and Control System C.2.21 Defective Service

C.2.22 Emergency

C.2.23 Emergency Callback C.2.24 Environmentally Sustainable

C.2.26 Exterior

C.2.27 Federal Holidays C.2.28 Federal Executive Holidays, Unanticipated

C.2.29 Fire Protection and Life Safety Systems C.2.30 Guiding Principles for Sustainable Existing Buildings C.2.32 Indefinite Quantity

C.2.33 Maintenance Repair

C.2.34 Miscellaneous Work C.2.35 Modification of Contract

C.2.36 Negligence

C.2.38 Normal Working Hours

C.2.39 Occupant Emergency Plan (OEP) C.2.41 Operations C.2.42 Performance Based Service Contracting C.2.44 Predictive Maintenance C.2.45 Preventive Maintenance (Scheduled and Unscheduled) C.2.47 Quality Assurance Surveillance Plan (QASP) C.2.48 Quality Control Plan C.2.49 Repair C.2.51 Sequence of Operations C.2.52 Work Request / Work Order

C.2.55 Supervisor, On-site

C.2.56 Tour C.2.57 Vertical Transportation Systems C.2.58 Watch

C.3. References

C.4. Existing Deficiency Inspection/Initial Deficiency List

C.8. General and Administrative Requirements

C.8.3 Onsite Records

C.8.5 Use of NCMMS

C.8.6 Quality Control Program

C.8.7 Government Quality Assurance Surveillance Program

C.9. Building Operating Plan

C.11. Monthly Progress Reports

C.12. Performance Review Meetings

C.13. Equipment Condition Assessment

C.14. Occupant Feedback Program

C.15. Reference Library

C.17. Building Management Support Services (miscellaneous and utility escort hours)

C.19. Emergency Shutdown Instructions and Tour Checklists

C.20. Labeling of Electrical Circuits

C.21.1 General

C.21.2 Extended Operating Hours

RESERVED

C.21.3 Continuity of Operations (COOP)

C.22. System Performance Standards or Procedures

RESERVED

C.23. Work Request / Work Orders

RESERVED

C.23.1 General

C.24. Tours

C.24.1 General

C.24.2 Operating Logs and Tour Check Sheets

C.24.3 Tour Frequencies

C.24.4 Condensate Drip Pans

C.24.5 Monitoring of Central Plant Equipment

C.25. Demand Response Programs

C.27. BAS Alarm Response

C.29. Protection and Damage

C.31. Key Control

C.32. Disruptive or Hazardous Tools

C.33. Scheduled Disruption to Utilities, Lighting, Fire Protection & Life Safety Systems, or Space Conditioning

C.34. Plumbing and Restrooms

C.35. Maintenance Program

C.35.1 General

C.35.3 Application of Diagnostic Software

RESERVED

C.35.4 BAS Control Systems

C.36. Water Treatment

C.36.1 General

C.36.2 Tolerances

C.36.3 Initial Report and Development of Program

C.36.4 Cooling Tower Water Management Plan

C.36.5 Corrosion Monitoring

C.36.6 Monthly Testing

C.37. Oil Analysis and Oil Changes

C.37.1 Periodic Oil Analysis

C.37.2 Oil and Refrigerant Additives

C.38. Lamps and Ballasts

C.39. Architectural and Structural Systems Maintenance

C. 39.5 Interior Signage and Directories

C. 39.6 Finishes Maintenance

C. 39.7 Historic Building Preservation

RESERVED

C.39.8 Vertical Transportation and Associated Equipment

C. 40. Repairs

C.40.1 General

C.40.2 Non-reimbursable Repairs

C.40.3 Reimbursable Repairs

C.40.4 Miscellaneous Work

C.40.6 Approval of Work

C.40.7 Invoicing

C.40.8 Ordering Repairs from Outside Source

C.40.9 Force Majeure (Uncontrollable events)

C. 40.10 Warranties

C.40.11 Quality of Materials and Replacement Parts

C. 41.1 General C. 41.2 Scheduling and Recordkeeping

C. 41.3 Refrigerants

C.41.4 Local Air Quality Management Operating Permits

C.41.7 Polychlorinated Biphenyl (PCB) Control

C. 41.9 Workplace Safety

C.41.10 Electrical Safety

C.41.11 Fall Protection

C.41.13 LockOut/TagOut

C.41.14 Confined Spaces

C. 41.17.3 Backflow Prevention Devices

C.41.18 Labeling and signage

C.41.19 Roof Anchorage Points

C.42. Fire Protection and Life Safety Equipment and Systems

C.42.1 General

C.42.2 Fire Alarm System Services

C.42.3 Water-Based Fire Suppression Systems

C.42.4 Fire-rated Door Assemblies

C.42.6 Smoke Doors Assemblies

C.42.7 Smoke Dampers

C.42.8 Portable Fire Extinguishers

C.42.9 Non-Water-Based Fire Extinguishing Systems

C.42.11 Emergency and Standby Power Systems

C.42.12 Emergency Lighting Systems and Exit Signage

C.43. Maintenance and Repair of Vertical Transportation Systems

RESERVED

C.44Submittals Chart (Contractor Deliverables)

D. PACKAGING & MARKING

E. INSPECTION & ACCEPTANCE

F. DELIVERIES OR PERFORMANCE

G. CONTRACT ADMINISTRATION DATA

H. SPECIAL CONTRACT REQUIREMENTS

H-1.1 Security Requirements and Personal Identity Verification Procedures (Non-Classified Contract) 74

See Section I, FAR CLAUSE 52.204-9 AND GSAR CLAUSE 552.204-9

1. CIO P 2100.1 GSA Information Technology (IT) Security Policy

2. CIO P 2100.2B GSA Wireless Local Area Network (LAN) Security

3. CIO 2100.3B Mandatory Information Technology (IT) Security Training Requirement for Agency and Contractor Employees with Significant Security Responsibilities

4. CIO 2104.1A GSA Information Technology IT General Rules of Behavior

5. CIO 2105.1 B GSA Section 508: Managing Electronic and Information Technology for Individuals with Disabilities

6. CIO 2106.1 GSA Social Media Policy

7. CIO 2107.1 Implementation of the Online Resource Reservation Software

8. CIO 2160.4 Provisioning of Information Technology (IT) Devices

9. CIO 2162.1 Digital Signatures

10. CIO P 2165.2 GSA Telecommunications Policy

11. CIO P 2180.1 GSA Rules of Behavior for Handling Personally Identifiable Information (Pll)

12. CIO 2182.2 Mandatory Use of Personal Identity Verification (PIV) Credentials

13. CIO P 1878.2A Conducting Privacy Impact Assessments (PIAs) in GSA

14. CIO IL-13-01 Mobile Devices and Applications

15. CIO IL-14-03 Information Technology (IT) Integration Policy

16. HCO 9297.1 GSA Data Release Policy

17. HCO 9297.2B GSA Information Breach Notification Policy

18. ADM P 9732.1 D Suitability and Personnel Security. The contractor and subcontractors must insert the substance of this section in all subcontracts

H.2. Standards of Conduct

H.3. Removal from Contract Work

H.5. Recording Presence

H.6. Government Forms

H.7. Other Contractors

H.8. Ordinances, Taxes, Permits, and Licenses

H.9. Discrepancy in the Specifications

H.11. Asbestos Awareness Training

H.12. Uniforms

H.15.1 Personnel Training H.15.3 Qualifications of Technicians

General Requirements

H. 15.3.9 Qualification of Fire Damper, Smoke Damper, and Combination Fire/Smoke Damper Technicians

H.15.3.12 Qualification of Emergency and Standby Power System Technicians

H.15.3.13 Qualifications of Emergency Lighting Equipment and Exit Signage Technicians

H.15.4 Submission of Resumes for New Employees

H.16. Government-Furnished Materials

H.16.1 Requirements for Network Connection

Government-furnished network equipment and computer hardware must be used in all cases for PBS IT systems. Network equipment- includes any equipment that has IP routing and switching functionality. 86

H.17. Contractor-Furnished Materials

H.18. Additional Services Indefinite Quantity Provisions

H.18.1 General

H.18.2 Price Proposal for Additional Services Work

H.18.3 Pricing

H.19. Award Fee

RESERVED

H.20. Strike Contingency Plan (SCP)

H.21. Occupancy Emergency Plan (OEP)

H.22. Contractor Pandemic Plan

SECTION I. Contract Clauses, Terms & Conditions

J. LIST OF ATTACHMENTS (LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS) 97

EXHIBIT 1 – QUALITY ASSURANCE PLAN (QASP)

EXHIBIT 2- GREEN PURCHASING REPORT

Bio-based Report

EXHIBIT 4 – BUILDING INFORMATION SHEETS

EXHIBIT 2

Green Purchase Report

Note: US Department of Agriculture (USDA) Bio- based products http://www.biopreferred.gov/ProductCategories.aspx

EXHIBIT 4

BUILDING INFORMATION SHEET

BUILDING INFORMATION SHEET

EXHIBIT 5

1.0 GENERAL GUIDANCE

2.1 BOILER PLANT

2.2 CHILLER PLANT:

2.3 DOMESTIC HOT WATER PLANT

2.5 GENERAL PLUMBING AND DOMESTIC WATER SYSTEMS

2.6 WATER TREATMENT PLANS

2.7 FIRE ALARM SYSTEMS

2.8 FIRE SUPPRESSION SYSTEMS

3.0 HVAC EQUIPMENT DESCRIPTIONS AND SEQUENCES OF OPERATION

3.1 PENTHOUSE MECHANICAL ROOM

As Applicable

3.2 PENTHOUSE AIRHANDLERS

As Applicable

3.3 MAIN AIRHANDLERS

4.0 ELECTRICAL DISTRIBUTION AND SPECIFICATIONS

4.1 EMERGENCY GENERATORS

4.2 MAIN ELECTRICAL SUBSTATIONS

4.3 ADDITIONAL SUBSTATIONS

5.0 ENERGY MANAGEMENT CONTROLS

7.0 TOUR PROCEDURES AND

7.1 TOUR PROCEDURES

9.4 LOADING DOCK ACCESS

As Applicable

As Applicable

As Applicable

Smart Technologies - Background and Purpose

1.0 Trend Toward Integrated Building System Technologies

GSA Specific Smart & Sustainable Building Objectives Related to O&M Contract Support

Integrated Building Systems Mandatory Training (at least one staff member):

Optional Training (Recommended for more in depth proficiency):

Definitions

Applicable References

1.0 Introduction

2.0 Types of Recirculation Water Loops

2.1 Open Loop Cooling Water System

2.2 Closed Loop Cooling Water Systems

2.3 Steam and Condensate Recirculation Systems

2.4 Closed Loop Hot Water Systems

2.5 Domestic Hot and Cold Water System

3.0 Water Chemicals Treatment Additives

3.1 Mineral Scale Inhibitor

3.2 Corrosion Inhibitor

3.3 Bacteria Contamination Control

3.4 General Fouling Inhibitor

3.5 Oxygen Corrosion Control

3.6 General Corrosion Control

3.7 Condensate Corrosion Control

4.0 Setting Up a Water Treatment Program

4.1 Open Loop Cooling Water Systems

4.2 Closed Loop Cooling and Hot Water Systems

4.3 Steam and Condensate Recirculation Systems

5.0 Water System Testing

5.1 Water Sampling

5.2 Common Water Chemistry Tests

5.3 Maintenance Parameters

6.0 Alternatives to Chemical Water Treatment

6.1 Pulsed Electromagnetic Fields

6.2 Ozone Generators

APPENDIX A – BUILDING ENERGY USE HISTORY

APPENDIX B – BUILDING WATER USE HISTORY

EXHIBIT 17

J.17. Solid Waste and Recycling Report

EXHIBIT 18 J.18 - CONTRACT DELIVERABLES REFERENCE

K. REPRESENTATIONS, CERTIFICATIONS, AND OTHER STATEMENTS OF BIDDERS/OFFERORS

52.212-3 Offeror Representations and Certifications—Commercial Items (JAN 2017)

L. INSTRUCTIONS, CONDITIONS, AND NOTICES TO BIDDERS/OFFERORS

52.212-1 Instructions to Offerors—Commercial Items (JAN 2017) Tailored:

Subparagraph (b)(4) is tailored as follows:

Subparagraph (b)(10) is tailored as follows:

M. EVALUATION FACTORS FOR AWARD

M.1. 52.212-2 EVALUATION—COMMERCIAL ITEMS (OCT 2014) TAILORED

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER PAGE 1 OF

2. CONTRACT NO. 3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE

DATE

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME b. TELEPHONE NUMBER (No collect calls)

8. OFFER DUE DATE/

LOCAL TIME

9. ISSUED BY

13b. RATING

14. METHOD OF SOLICITATION

CODE

15. DELIVER TO 16. ADMINISTERED BY CODE

18a. PAYMENT WILL BE MADE BY CODE17a. CONTRACTOR/

OFFEROR

CODE

FACILITY

CODE

CODE

TELEPHONE NO.

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED

RFQ IFB RFP

SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

29. AWARD OF CONTRACT: REF. OFFER

DATED . . YOUR OFFER ON SOLICITATION

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR

30b. NAME AND TITLE OF SIGNER (Type or print) 30c. DATE SIGNED

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

31b. NAME OF CONTRACTING OFFICER (Type or print) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA - FAR (48 CFR) 53.212

10. THIS ACQUISITION IS UNRESTRICTED OR

NAICS:

SIZE STANDARD:

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

SET ASIDE: % FOR:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

ARE ARE NOT ATTACHED

ARE ARE NOT ATTACHED

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

8 (A)

EDWOSB

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SMALL BUSINESS

B. SERVICES, ORDERING AND PRICES

B.1. Description of Services

RESERVED

C. DESCRIPTION/SPECIFICATION/STATEMENT OF WORK

Introduction This is a Performance Based Service Contract and the success of the Contract depends on the satisfaction of the requirements, but also the satisfaction of our shared customer. Rather than a mere list of activities, this is a written expression of the GSA’s expectation of the service to be performed by the Operations and Maintenance Contractor (known from here on as Contractor). A higher level of effective communication between the Government and Contractor is essential for partnering and for the performance based service contract to succeed. The success of this Contract is shared between the Government and the Contractor.

More emphasis is placed on the Contractor’s self-management of quality, not the usual external inspection by Government Inspectors, although that is a part of this Contract as well. All parties should act proactively to reduce service cost, therein providing an incentive for the Contractor.

The Contractor, through innovation, technology, or other means, shall perform the required maintenance of these facilities by following the Guiding Principles for Sustainable Existing Buildings.

While working with the Government, the Contractor is motivated to obtain GSA’s goals through improved methods of performance to assist GSA in reducing operating cost. The effectiveness of this partnership will be demonstrated in GSA attaining its goals.

C.1. SCOPE OF WORK

C.1.1 The Contractor shall provide management, supervision, labor, materials, equipment, and supplies and is responsible for the efficient, effective, economical, and satisfactory operation, scheduled and unscheduled maintenance, and repair of equipment and systems located within the property line of the James C. Cleveland and Warren B. Rudman U.S. Courthouse, Concord, NH, to include the following:

a. Electrical systems and equipment.

b. Mechanical, plumbing, (where systems are connected to the GSA network, the

Contractor’s employees will need to obtain a GSA ENT account to access systems) and heating, ventilation, exhaust systems and air conditioning (HVAC) systems and equipment.

c. Fire protection and life safety systems and equipment.

d. All Building Monitor and Controls system are within the scope of this contract. These

BMC systems may include Building Automation Systems (BAS), Digital Lighting Systems and Public Address Systems, Energy Management Systems or other building controls systems. BMC systems will be connected to the GSA Network and access to these systems will require GSA ENT network credentials (see section C.35.4.1.1 for details). Contractor will be responsible for hardware and software for listed systems excluding computerized operating systems (For example Windows Server 2008, Linux, etc.). Software maintenance must include security patching and minor revision updates as recommended by system installer. A minor revision is an incremental patch or update to the existing software or firmware version with low risk to existing interoperability.

e. Architectural and structural systems, fixtures, and equipment within the site (to the property line).

f. Work Request / Work Order desk operations as identified in Section C.8.4 to include record keeping using the National Computerized Maintenance Management System (NCMMS) or by other means as well as other administrative functions.

g. Maintenance of landscape irrigation systems.

h. Mechanical equipment for window washing (wall glider, tracks, davits, pedestals and associated equipment).

i. Locks, keycard systems, and static and dynamic bollard systems.

j. Dock levelers and roll-up and sliding garage doors.

k. The Contractor shall maintain all fixed equipment and systems, including playground equipment associated with the Child Care Center. The Contractor shall repair systems upon request and according to work items identified by the annual Child Care Center survey. Storm drainage systems - reduce storm water pollution by minimizing discharges and runoff to the storm sewer system and environment.

l. The Contractor shall complete roofing system investigations and repairs.

m. The Contractor shall maintain and repair U.S. flag pole, lighting and pulley system.

n. The Contractor shall maintain kitchen/concessions area drains if applicable.

o. The Contractor shall maintain conveying equipment, parking control equipment, and loading dock equipment.

p. The Contractor shall update software/firmware to latest revision and update software licenses for BAS

q. The Contractor shall provide the CO or their designee copies of all sub-contracts to ensure subcontractors are qualified for performing the work

C.1.2 The Contractor Shall:

a. Be responsible to make the management and operational decisions to meet the quality standards required under this contract.

b. Use innovation, technology and other means and methods to develop and perform the most efficient services for the building.

c. Implement an effective Quality Control Plan (QCP).

d. Implement an effective service call system, as specified under the Special Requirements section of this contract that results in prompt, professional, and courteous resolution of tenant concerns.

e. Keep the Contracting Officer (CO) or designee informed of current status of the work being performed, provide work schedules, provide a major equipment and critical system break down or impairment form, and provide other pertinent information needed by the CO or designee.

f. Reduce the environmental impacts of work performed under this contract by using, to the maximum extent, environmentally sound practices, processes, and products.

g. Provide training to their employees that will stress stewardship in maintenance practices i.e., the proper use, disposal, recycling of chemicals, dispensing equipment and packaging. Provide documentation that their employees are completing training in the core competences and participating in continual educational training according to the Federal Building Personnel Training Act. Ensure that their employees are properly licensed and/or certified to operate necessary building systems or equipment for which licensed and/or certified personnel are required by federal, state or local law, codes or ordinances (H.15. Personnel Qualifications).

h. Federal Requirements: The Contractor shall comply with all applicable Federal, state and local laws, regulations and codes, including any supplements or revisions. The Contractor shall obtain all applicable licenses training, and permits. If a change in law or regulation requires the Contractor to implement an action that will result in an increase or decrease in Contract price, the Contractor shall implement the required action and within 30 calendar days submit to the CO or their designee a price proposal for such change. If the CO or their designee determines an equitable adjustment is substantiated a modification to the Contract will be issued.

C.1.3 Excluded from this scope are:

a. Security systems (does not include mechanical components of the door, closers, keepers, hinges, electric strikes, etc.)

b. Telecommunication systems. All Government Furnished Equipment (including GSA switches, Routers, Workstations and peripherals)

c. Equipment owned and operated by tenant agencies.

d. Furnishings (not installed as fixtures).

e. Paper, soap, and hand-sanitizer dispensing equipment in restrooms.

f. Kitchen appliances and equipment (but ductwork above the ceiling, grease traps with associated piping, and any fire suppression or fire alarm equipment are included in the scope).

g. Equipment owned by servicing public utilities.

h. Upgrade of software and software licenses for NCMMS.

i. Contractor shall exclude any major revision upgrade of software (minor revision, security patching and firmware patching shall be included as system maintenance.

J Fitness center equipment.

k. Lawn sprinklers.

l. Additional services as needed by various agencies.

C.2. DEFINITIONS

C.2.1 Acceptance

“Acceptance” means an authorized representative of the Government has inspected and agreed that the work meets all requirements of this contract, to include documentation requirements.

C.2.2 Acts of God

These are unanticipated grave natural disasters or other natural phenomenon of an exceptional, inevitable, and irresistible character; the effects of which could not have been prevented or avoided by the exercise of due care or foresight.

C.2.3 Additional Services “Additional services” are services that the Contractor will provide at an additional cost to the Government, to include all labor, supervision, supplies and materials specifically identified as being outside the provisions of the basic services and included in the offeror’s overall pricing.

The CO or their designee will issue a separate delivery order before work may proceed.

C.2.4 Advanced Meters Advanced meters are those that have the capability to measure and record interval data (at least hourly for electricity), and communicate the data to a remote location in a format that can be easily integrated into an advanced metering system.

C.2.5 Advanced Metering Systems A system that collects time-differentiated energy usage data from advanced meters via a network system on either an on-request or defined schedule basis. The system is capable of providing usage information on at least a daily basis and can support desired features and functionality related to energy use management, procurement, and operations, U.S. Department of Energy, EERE: Guidance for Electric Metering in Federal Buildings, (February 3, 2006).

C.2.6 Approval “Approval” means the Government has reviewed submittals, deliverables, and administrative documents (e.g., insurance certificates, installation schedules, planned utility interruptions, etc.)

and has determined the documents conform to contract requirements.

C.2.7 Architectural and Structural “Architectural and structural” systems include all building structure, envelope, building improvements and finishes, and site improvements (e.g., paving, walkways, asphalt, etc.) to the property line.

C.2.8 Basic Services The Basic Services of the contract consist of the recurring contract requirements for which the Contractor is paid as a base price, i.e., the requirements established by the contract statement of work and related general and administrative requirements that do not contain provisions for separate reimbursement. Indefinite Quantity requirements (Additional Services and Reimbursable Repairs) are requirements outside of Basic Services, for which payment is made on a case-by-case basis.

C.2.9 Building Automation System (BAS) The “building automation system” is a system controlling and monitoring building HVAC, and possibly other systems, to include all device, field, and global controllers, instrumentation, networking infrastructure, computers and peripherals, software, programming, database files, and licenses. A System Integrator is the "BAS support vendor," or "BAS Dealer/Distributor," or a brand software company such as ,"JCI," "Siemens," "Honeywell," or a branch or independent BAS vendor.

C.2.10 GSAlink GSAlink - strategic platform to leverage automated building analytics technology to measure and substantially lower operational expenses in the existing owned building portfolio through on going commissioning. GSAlink is a hardware and software solution to capture real-time building systems point data, apply rules-based analytics software to the data, and spot trends and deficiencies while reporting actionable events to building operators, O&M contractors, and GSA Service Center property managers. This platform is provided to the O&M to help meet their contractual requirements to the GSA of running the building in the most efficient and energy savings way possible.

C.2.11 Building Operating Plan

The “building operating plan” is a mandatory plan that the Contractor prepares for Government approval that describes the Contractor’s program for operating and maintaining the building, to include both normal circumstances and contingencies.

C.2.12 Commissioning A practice used to optimize and verify performance of fundamental building systems.

C.2.13 Ongoing Commissioning The practice of optimizing system performance by continuing to fine-tune equipment so will result in actively preventing problems for the lifetime of the building. GSA’s Ongoing Commissioning efforts will focus on maintaining the facility in the optimized state resulting from TBC and Re/Retro Commissioning efforts. GSA will achieve this through its relationship with its service providers (Operations and Maintenance/Custodial/Repair and Alterations/IT/Utilities) and the use of technology (networked systems/Advanced Meters/Smart Buildings/GSALink).

C.2.14 National Computerized Maintenance Management System (NCMMS) A “computerized maintenance management system” is a database and application software pack-age that automates the O&M and repairs record keeping requirements. GSA’s National Comput-erized Maintenance System (NCMMS) is designed to enhance efficiency and effectiveness of maintenance activities. Typical features include planning, scheduling and monitoring of work orders and maintenance needs.

The National NCMMS is a central repository (Database) for all maintainable GSA Assets. The NCMMS provides a mandatory, Agency-Wide means and method for processing and reporting all maintenance work done for GSA regardless of Region or Contractor.

C.2.15 Consumable Parts “Consumable parts” or components are parts or components that customarily require regular replacement rather than repair in a maintenance program and shall be disposed of properly.

Examples include, but are not limited to: oil, grease, belts, filters, ballasts, lamps, etc.

The Contractor is responsible for any consumables (including fuel) used during day-to-day operation of a generator, i.e., exercising the generator, testing, etc. Operation of a generator for an extended period (more than 4 hours per event) or due to a power loss would be treated as a reimbursable expense. If the operation of the generator is caused by Contractor negligence, the Contractor shall be liable for the full cost of refueling, any other provisions notwithstanding. The contractor shall not allow the fuel level to drop below 75%. The contractor shall provide fuel.

The contractor shall maintain a running log containing the amount of fuel used with associated costs and have available to the CO or designee upon request.

C.2.16 Contracting Officer (CO) Contracting Officer (CO) has the overall responsibility for the administration of this contract.

The CO alone, without delegation, is authorized to take actions on behalf of the Government to amend, modify or deviate from the contract terms, conditions, requirements, specifications, details and/or delivery schedules. However, the CO may delegate certain other responsibilities to authorized Government representatives.

C.2.17 Contracting Officer's Representative (COR) or Designee

Contracting Officer's Representatives (COR) or their designee shall be appointed by letter from the CO. CORs or designees will be the primary Government representatives for the administration of Contract, shall have proper training and experience in inspecting contracts, but will not have the authority to modify the contract.

C.2.18 Contractor “Contractor” as used in this document refers to the company or firm awarded this contract.

C.2.19 Contractor’s Other Than Normal Working/Duty Hours

Hours other than those identified as Normal Working Hours.

C.2.20 Controls and Control System A “control system” is any pneumatic or low-voltage control, communication and monitoring system, including but not limited to stand alone devices, field and global controllers;

instrumentation; networking infrastructure; computers and peripherals; software; programming;

database files; and licenses. Examples are the BAS, Advance Metering System (AMS), and lighting control systems. Fire protection systems and security systems are excluded from this definition for purposes of this contract and are defined separately. Gateway devices and mapping software and files for data interchange between a control system and a fire protection or security system are considered part of the control system.

C.2.21 Defective Service

A unit of service that does not conform with specified contract requirements.

C.2.22 Emergency

The term “Emergency” includes bombings, and bomb threats, civil disturbances, fires, explosions, electrical failure, loss of water pressure, building flooding, sanitary and sewer line stoppage, chemical and gas leaks, medical emergencies, hurricanes, tornadoes, floods, and earthquakes. The term does not apply to civil defense matters such as potential or actual enemy attacks.

C.2.23 Emergency Callback An “emergency callback” is a Work Request / Work Order or other request for service placed outside of normal working hours and of such a nature that response cannot wait for the resumption of the next day’s normal working hours.

C.2.24 Environmentally Sustainable Products or services that have a lesser or reduced effect on human health and the environment when compared with competing products or services that serve the same purpose. This comparison may consider raw materials acquisition, production, manufacturing, products and chemicals, packaging, distribution, reuse, operation, maintenance, or disposal of the product or service. Attributes of environmentally sustainable products include those that are energy efficient, water-efficient, biodegradable, environmentally preferable, non-ozone depleting, contain recycle content, non or less toxic, EPA-designated and biobased.

C.2.25 Existing Deficiency List Report The “existing deficiency list report” or “existing deficiency list” is a list of deficiencies that may exist in the equipment and systems covered by this performance work statement, as well as the

Contractor's itemized price (including, but not limited to, labor, materials, overhead, and profit) for correcting each deficiency.

C.2.26 Exterior

This includes entrances; landings; steps; sidewalks; parking areas; arcades; courts; planters;

lawns; irrigation systems; fountains; security bollards; gates; fences; flagpoles; building-mounted, pole, and ground lighting; etc. located adjacent to the facility extending to the legal property line.

C.2.27 Federal Holidays “Federal holidays” for the purposes of this contract are New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, and Christmas Day. When Federal holidays fall on weekends, a weekday is typically designated as the holiday. Holidays that fall on Saturday are observed on the previous Friday and holidays that fall on a Sunday are observed on the following Monday. Veterans’ Day is always on the 11th of November and Thanksgiving is always the 3rd Thursday of November.

C.2.28 Federal Executive Holidays, Unanticipated

Unanticipated holidays declared by the president will count as Federal holidays. As long as the Contractor pays employees as if it were an anticipated Federal holiday, the Contractor will be paid for the unanticipated holiday as if it were a normal Federal Holiday.

C.2.29 Fire Protection and Life Safety Systems “Fire protection and life safety systems “ are systems and equipment installed in the building to

(1) detect fire and products of combustion, (2) notify building occupants and emergency responders, (3) initiate smoke control systems (4) initiate fire suppression systems, (5) control or suppress fires and (6) facilitate or enhance emergency egress. These systems also may communicate with other major building systems for fire and smoke control, elevator recall, and utilities control. Life safety systems and equipment includes emergency lighting, exit signage, special egress door locking arrangements, and exit stair markings.

C.2.30 Guiding Principles for Sustainable Existing Buildings A practice of using processes that is environmentally responsible and resource-efficient throughout a building's life-cycle. The goal is to minimize and offset consumption of energy, water, and other resources and to eliminate all waste and pollution in building operations and activities. The result is to reduce the environmental impact of the Federal government, which will expand and complement the building design economy, utility, durability, and comfort. The common objective is to reduce the overall impact of the building environment on human health and the natural environment.

C.2.31 GSA Green Purchasing Program (GPP) The GPP specifies requirements to promote the purchase of environmentally sustainable products and services. Key Sustainable Product (KSP) Standards are those categories of products that the Government’s Contractor uses most frequently in the delivery of operations and maintenance facilities related services. The KSP standards are the minimal attributes that the KSPs shall meet.

Use of the KSP’s in this contract is mandatory.

C.2.32 Indefinite Quantity “Indefinite quantity” provisions permit the Government to order work, in addition to the basic services, and upon acceptance permit additional payment to the Contractor.

C.2.33 Maintenance Repair

Work required preventing a breakdown of a piece of equipment or system, or put equipment or systems back in service after a breakdown or failure.

C.2.34 Miscellaneous Work “Miscellaneous work” is additional labor that is performed at the request of the agency (i.e., they are part of basic services). The Contractor may also have to provide consumable materials to complete the request. Miscellaneous work is treated as a Service Call and is included in the Basic Operations and Maintenance price quoted per month on the bid sheet. During normal duty hours minor tasks related to routine, day-to-day operational requirements requested by the which will consist of, but not be limited to: making door keys; changing locks; hanging pictures, maps and bulletin boards; trimming door bases; and other similar functions as directed. Miscellaneous work shall be accomplished in the same time frame as routine service calls unless otherwise directed by the CO or designee. The Contractor will be paid at the hourly rate quoted for after normal duty hours only if authorized by the CO or their designee in advance for specific activities.

C.2.35 Modification of Contract Modification is a bilateral or unilateral change in the terms of a contract.

C.2.36 Negligence

“Negligence” is the failure to use due care under the circumstances. It is the doing of some act which a person of ordinary prudence would not have done under similar circumstances or failure to do what a person of ordinary prudence would have done under similar circumstances.

C.2.37 Non-Reimbursable Repair A “non-reimbursable repair” is a repair that is the Contractor’s responsibility with no additional reimbursement from the Government.

C.2.38 Normal Working Hours “Normal working hours” is the hours of building operations under most circumstances when all services shall be provided to all occupants.

C.2.39 Occupant Emergency Plan (OEP) The lead agency in each building is responsible for development and enforcement of the building’s “Occupant Emergency Plan” (OEP). The OEP details what the building tenants shall do in case of an emergency. The plan identifies floor wardens, shelter in place locations etc.

C.2.40 Open Systems Open Systems: By purchasing a 'open system' the GSA is not restricted to a single source or product to control, maintain, update or replace any components of the system. Pressure from large customers of building automation systems has helped to drive the industry to adopt more of these open concepts, but the GSA must enforce these requirements to continue to drive the industry to complete open standardization. “Open” applies to communication protocols, software and business practices.

C.2.41 Operations “Operations” is the continual process of using building equipment systems to accomplish their function, optimize building performance, and improve energy efficiency. Operations includes analysis of requirements and systems capabilities, operating controls and control systems, responding to Work Request / Work Orders, touring and observing equipment performance and condition, adjusting equipment, identifying needed maintenance and repairs to equipment, and maintaining lubrication and chemical treatments, etc.

C.2.42 Performance Based Service Contracting The procurement strategy that seeks to issue technical requirements that set forth outcomes for performance instead of specific requirements on how to perform the service. This strategy shifts the risk of performance to the Contractor by allowing the Contractor to design the methods of achieving desired results as defined by the performance quality standards established by the Government.

C.2.43 Performance Work Statement (PWS) The Performance Work Statement details the work requirement and can be referred to as the specification.

C.2.44 Predictive Maintenance “Predictive maintenance” is a program of maintenance activities in which scheduling of maintenance is derived from monitoring the operating condition, or changes in the operating condition, of equipment being maintained.

C.2.45 Preventive Maintenance (Scheduled and Unscheduled) “Scheduled preventive maintenance” is a program of maintenance activities performed based on a fixed schedule or on equipment runtimes. “Unscheduled preventive maintenance” is all work performed including adjustments and procedures necessary to sustain the proper operation of all building equipment and systems pending a scheduled procedure. Examples are: ensuring sequences of operation; operational schedules; heating and cooling reset schedules; optimum start and stop procedures are utilized and ensuring that all equipment such as dampers and valves are kept fully functional, and repaired immediately should a failure occur.

C.2.46 Product Preference (See Exhibit 4 Summary of Environmentally Sustainable Product Attributes) Use of “environmentally sustainable” products is mandatory for performance of this contract. As such, products identified as “environmentally sustainable” will be selected over those which do not carry such designations. The following factors should be considered when selecting products:

environmental performance, cost performance, bio-based, recycled content, biodegradability, technical performance, and availability.

C.2.47 Quality Assurance Surveillance Plan (QASP) The QASP is the Government’s surveillance method of monitoring and evaluating the Contractor's performance under a Performance Based Statement of Work (PBSOW).

C.2.48 Quality Control Plan The “quality control plan” (QCP), is the Contractor’s complete written system for identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable. Preparation of this document is the responsibility of the Contractor.

C.2.49 Repair

A “repair” is an act of restoring inoperable, dysfunctional or deteriorated equipment, systems, or material to a fully functional, non-deteriorated state. Repairs usually involve some combination of labor and replacement parts, components or materials.

C.2.50 Reimbursable Repair A “reimbursable repair” is a repair that is reimbursable to the Contractor, in whole or in part, in accordance with the provisions in this document.

C.2.51 Sequence of Operations A “sequence of operations” is the control logic used to operate a system normally put into effect through a control program.

C.2.52 Work Request / Work Order A “Work Request / Work Order” is a response to a GSA, tenant, or agency request or a response to an observation that some equipment, system or material covered by the contract is inoperable, dysfunctional, deteriorated, or not within normal operating parameters, or that performance standard of the contract is not being met. Work Request / Work Order response involves analysis of the problem and adjustment of operating or monitoring controls or other immediate corrective action. A requirement to perform a repair may result from the analysis stage of a Work Request / Work Order. Work Request / Work Orders may be generated automatically from interfaces to BAS or diagnostic software.

C.2.53 Standard Services Standard services are defined as all services that are included in the monthly price or as defined in the Contract document. Prices are to include all applicable labor, materials, supplies, training/certifications, equipment (except as otherwise provided), supervision, and management.

C.2.54 Stewardship The act of stewardship is to take the responsibility for managing, conducting or supervising the quality, state or condition of a commercial building. A Stewardship program in addition to caring for the building, its occupants and visitors includes among other things a sense of shared responsibility, occupant participation and communications amongst building management, O&M personnel, cleaning personnel, occupants, contractors and others who have an impact on/in the building.

C.2.55 Supervisor, On-site

The term “on-site supervisor” means a person designated in writing by the Contractor who has authority to act for the contract on a day-to-day basis at the work site.

C.2.56 Tour A “tour” is generally a scheduled walkthrough of equipment rooms and installations including computer rooms, restrooms, etc. by Contractor operating personnel for the purpose of ensuring that equipment is running properly, ensuring that equipment rooms are in good order and without safety hazards, and making any necessary adjustments to operating controls or to lubricate equipment. A tour may also involve a combination of such physical visits in addition to using automated systems for the monitoring of equipment and systems. Equipment log sheets are a part of the tour plan/program. All tours are "inspection" work orders in the NCMMS and will comply with all work order requirements.

C.2.57 Vertical Transportation Systems “Vertical transportation systems” include elevators, escalators, dumbwaiters, lifts, etc.

C.2.58 Watch A “watch” involves performing certain tasks required for the operation of the HVAC equipment (central systems over 300 tons), boilers, compressors, and related equipment in a centralized location. Watches include, but are not limited to starting equipment, checking at designated intervals all operating equipment in the area, recording readings, shifting equipment and loads, making adjustments at the central control center, taking water samples, making tests, and adding chemicals as required.

C.3. References

The following publications are incorporated by reference as setting quality, performance, and design standards for work required in this document. Unless a specific date is provided, references are for the current edition published at the time of issue of the solicitation, to include any addenda or errata published by the issuing organization. The Contractor is responsible for obtaining access to all referenced documents at their own expense, the exception of the Public Building Service Operations and Maintenance standards 2012, the Facilities Standards for the Public Buildings Service (PBS P100), and the U.S. Courts Design Guide, which will be provided by the Government.

● Public Buildings Service Operations and Maintenance Standards 2012

● Facilities Standards for the Public Buildings Service (PBS P100)

● U.S. Courts Design Guide

● SMACNA Sheet Metal and Air Conditioning Contractors National Association HVAC Systems Testing, Adjusting & Balancing

● AHERA Asbestos Hazard Emergency Response Act

● ASHRAE Guideline 1HVAC Commissioning Process

● ASHRAE Guideline 4 Preparation of Operating and Maintenance Documentation for Building Systems

● ANSI/ASHRAE Standard 15 Safety Code for Mechanical Refrigeration

● ANSI/ASHRAE Standard 34 Number Designation and Safety Classification of Refrigerants

● ANSI/ASHRAE Standard 55, Thermal Environmental Conditions for Human Occupancy

● ANSI/ASHRAE Standard 62, Ventilation for Acceptable Indoor Air Quality

● ANSI/ASHRAE Standard 100, Energy Conservation in Existing Buildings/Commercial

● ANSI/ASHRAE Standard 111, Practices for Measurement, Testing, Adjusting, and Balancing of Building Heating, Ventilation, Air-Conditioning, and Refrigeration Systems;

● American Society of Mechanical Engineers ASME A17.1/CSA B44, Safety Code for El-evators and Escalators

● American Society of Mechanical Engineers ASME A17.2, Inspector’s Manual for Eleva-tors

● ASME Boiler and Pressure Vessel Code

● ASME CSD-1 Control and Safety Devices of Automatically Fired Boilers

● National Board of Boiler and Pressure Vessel Inspectors, National Board Inspection Code

● OSHA 29 CFR 1910 and 29 CFR1926

● Clean Air Act

● Clean Water Act

● EPA Green Book

● EPA Purple Book

● GSA SEMS Sustainable Environmental Management System (GSA.GOV/SEMS)

● International Building Code

● International Fire Code

● International Plumbing Code

● International Mechanical Code

● NETA Maintenance Testing Specification for Electrical Power Distribution Equipment and Systems

● NFPA 10, Standard for Portable Fire Extinguishers

● NFPA 12, Standard on Carbon Dioxide Extinguishing Systems

● NFPA 12A, Standard on Halon 1301 Fire Extinguishing Systems

● NFPA 13, Standard for the Installation of Sprinkler Systems

● NFPA 14, Standard for the Installation of Standpipe and Hose Systems

● NFPA 17, Standard for Dry Chemical Extinguishing Systems

● NFPA 17A, Standard for Wet Chemical Extinguishing Systems

● NFPA 20, Standard for the Installation of Stationary Pumps for Fire Protection

● NFPA 22, Standard for Water Tanks for Private Fire Protection

● NFPA 24, Standard for the Installation of Private Fire Service Mains and Their

● Appurtenances

● NFPA 25, Standard for the Inspection, Testing, and Maintenance of Water-Based Fire Protection Systems

● NFPA 70, National Electrical Code (NEC)

● NFPA 70E,Standard for Electrical Safety in the Workplace

● NFPA 72, National Fire Alarm and Signaling Code

● NFPA 85, Boiler and Combustible Systems Hazards Code

● NFPA 92, Standard for Smoke Control Systems

● NFPA 96, Standard for Ventilation Control and Fire Protection of Commercial Cooking Operations

● NFPA 101, Life Safety Code

● NFPA 105, Standard for the Installation of Smoke Door Assemblies and Other Opening Protectives

● NFPA 110, Standard for Emergency and Standby Power Systems

● NFPA 111, Standard on Stored Electrical Energy Emergency and Standby Power Systems

● NFPA 2001, Standard on Clean Agent Fire Extinguishing Systems

● NICET (National Institute for Certification in Engineering Technologies publications and issuances

● NIOSH (National Institute for Safety and Health publications and issuances

● DOE/EE-0157, International Performance Measurement and Verification Protocol

● NEMA TP-1,National Electrical Manufacturers Association, Guide for Determining Energy Efficiency for Distribution Transformers

● NEMA MG-1. National Electrical Manufacturers Association, Motors and Generators

● NEMA Application Guide for AC Adjustable Speed Drive Systems

● ANSI/IWCA I-14.1, Window Cleaning Safety Standard

● Safe Drinking Water Act, PL 99-339, as amended

● Title 40 CFR, Part 761, PCBs in Electrical Transformers

● Title 40 CFR, 141.43, Sections A and D, Environmental Protection Agency Safe Drinking Water

ANSI/ASME A17.1 Safety Code for Elevators and Escalators

OSHA 29 CFR 1910.1200, 29 CFR 1910.146, 29 CFR 1910.147, 29 CFR 1910.1030, 29 CFR

1910.1001, 29 CFR 1910.178

Guideline 3-1990 and Addendum, or latest version, FAR 52.223-2, ARI Standard 700-1988, or latest edition, and Appendix A to 40, CFR, Part 82, Subpart F.

Resource Conservation and Recovery Act Toxic Substances Control Act

C.4. Existing Deficiency Inspection/Initial Deficiency List

The existing deficiency inspection and list is meant to identify and document all deficiencies that exist in the equipment and systems covered by this performance work statement, but that will not be repaired during routine preventative maintenance and includes the Contractor's itemized price (including, but not limited to labor, materials, overhead, and profit) for correcting each deficiency.

This inspection is required to be documented in the NCMMS.

C.4.1 Initial Inspection The Contractor (outgoing Contractor, incoming Contractor) and the CO or their designee shall make a complete and systematic initial inspection together during the startup or transition phase of the contract that will include all mechanical, electrical, fire protection and life safety systems,…