40DHHS-S3885 - SCOPE OF WORK.docx

40DHHS-S3885 – SCOPE OF WORK

Agency Background The Division of Child and Family Services’ (DCFS) mission is to provide support and services to assist Nevada's children and families in reaching their full human potential. The Desert Willow Treatment Center (DWTC), located in Las Vegas, Nevada, is a 44-bed residential psychiatric hospital serving male and female youth ages 6-17 years.

Contract Goals

1) Youth always have access to clean linen

2) Available linen types meet all common residential needs

3) Soiled linens are removed in a timely manner Contract Purpose DCFS seeks a vendor to provide linen and laundry services to DWTC. Reliable linen and laundry services help ensure the youth in our care live in a clean and comfortable environment.

Requested Services The current contract for these services ends on October 31, 2026. The state seeks to maintain a range of linens provided to meet various needs and gain increased reliability and timeliness for pickups and deliveries.

The following represents a typical itemization of weekly linen types and counts used by DWTC:

Quantities of items may differ week to week, and regular amounts may fluctuate depending on occupancy levels. Soiled linens represent normal human use and, as a result, may contain biohazardous materials or bloodborne pathogens.

The service address for DWTC is 6171 W. Charleston Blvd. Building 17, Las Vegas, NV 89146. Pickup and delivery shall occur at the loading dock located on the east side of the facility.

At DCFS’s discretion, new services or linen types not included in this contract may be requested by authorized DCFS staff and provided by the vendor to meet the needs of DWTC youth. These items may be provided for a two-month period to allow time to process an amendment to the contract. DCFS shall be notified of the costs, in writing, prior to receiving the new item. Vendor shall make every effort to maintain consistent pricing during this period.

Ideal Proposals Vendors are encouraged to propose services and solutions beyond those required to best meet the goals of the contract and maximize available funding. Bids submitted with the following services will be viewed as more competitive than bids that cannot meet these needs:

· Pick up soiled linens and deliver clean linens every Tuesday.

· Pick up/deliver between 7am and 8am.

Requirements The following are requirements. Vendor proposal must respond to each requirement.

· Communication

· Vendor must be able to receive electronic communications via email and/or text message.

· Vendor must be available for telephone communication as needed.

· Vendor response times must be within the period specified in the vendor response or negotiated items of the final contract.

· Schedule

· Receive weekly electronic orders placed via email and/or text message.

· Vendor shall not act on any orders placed by personnel other than those authorized by DCFS. Vendor shall notify authorized DCFS staff when unauthorized orders are placed.

· Weekly pickup and delivery of linens.

· Pickup and delivery must occur during the same visit.

· The day of the week and time must be consistent (i.e. every Tuesday at 7am).

· Pickup and delivery must occur on state holidays and closures if these days fall on the regularly scheduled day.

· Pickup and delivery day and time are specified in the vendor response or negotiated items of the final contract.

· Vendor scheduling must ensure DWTC does not run out of clean linens.

· Schedule deviations should be the exception, not the rule. Should vendor-caused schedule deviations occur more than five times per year, DCFS may reduce the payment for each month in which the schedule is not upheld by 5%.

· Services

· Linen types must meet standard residential facility needs, including bathing and sleeping needs. Available linen types are specified in the vendor response or negotiated items of the final contract.

· Delivered linens must be clean, folded, and free of wrinkles, damage, stains, lint, etc.

· Delivered linens must smell clean with no chemical or other noxious odors.

· Laundering products must meet industry standards and include options to address allergens should the need arise.

· Linens, including linens soiled with biohazardous materials, must be handled and laundered in accordance with industry standards.

· Safety and cleaning standards and procedures for linens and carts are specified in the vendor response or negotiated items of the final contract.

· Vendor shall provide laundry carts weekly for clean and soiled linen.

· Carts must meet safety standards.

· Carts must be clean and sanitized.

· Missing items.

· This should be the exception, not the rule. Should this occur more than five times per year, DCFS may reduce the payment for each month in which items are missing by 5%.

· DCFS will notify vendor by email or text of missing items.

· Vendor shall provide a time of delivery of the missing items.

· Items missing from weekly orders shall be delivered no later than 2 days after scheduled weekly delivery.

· There shall be no additional charge for delivering missing items.

· Additional orders.

· DCFS may request same-day emergency pickups/deliveries as needed. Vendor bid shall specify the cost for these services.

· DCFS may place additional orders for pickups/deliveries that are non-emergency in nature. Vendor bid shall specify cost and notice periods for these orders.

Vendor Requirements Vendor must meet and maintain through the duration of this contract any industry certificates or requirements.

Vendor Response

· Vendor bids should, at minimum, address the items below. Any items in this scope of work not specifically addressed by the vendor shall be interpreted as agreement. Vendor bids should include:

· A proposed communication response time.

· A proposed day and time for pickup/delivery.

· A list of available linen types.

· Explanation of safety and cleaning standards and procedures for linens and carts.

· Options and costs for additional pickups/deliveries, including emergencies.

· Options and costs to address allergens should the need arise.

· Evidence of possessing industry certifications and meeting industry requirements.