40DHHS-S3392-TIN Completion Memo.pdf

Joe Lombardo

Governor

Timothy D. Galluzi

State Chief Information Officer

Darla J. Dodge

Deputy CIO– COO

David ‘Ax’ Axtell

Deputy CIO – CTO

STATE OF NEVADA

GOVERNOR’S OFFICE

Office of the Chief Information Officer 100 N. Stewart Street, Suite 100 │ Carson City, Nevada 89701

Phone: (775) 684-5800 │ www.it.nv.gov │ Fax: (775) 687-9097

M E M O R A N D U M

TO: Marla McDade Williams, Administrator, DCFS, DHHS

Kelsey McCann-Navarro, Admin. Services Officer IV, DCFS, DHHS

Davor Milicevic, IT Manager III, DCFS, DHHS

Srinivas Bokka, IT Manager II, DCFS, DHHS

Karla Delgado, Management Analyst IV, DCFS, DHHS

CC: Tim Galluzi, State Chief Information Officer, OCIO

Darla Dodge, Deputy CIO - Chief Operations Officer, OCIO

David Axtell, Deputy CIO - Chief Technology Officer, OCIO

Adam Miller, Administrator, OCDC

FROM: Lisa Jean, TIN Administrator, OCIO

SUBJECT: TIN Completion Memo – DCFS – TIN 1158 – DCFS – Medical and Billing

Claims Review - RFP – BA 4895

DATE: May 29, 2025

We have completed our review for the Department of Health and Human Service (DHHS), Division of

Child and Family Services (DCFS) – DCFS – Medical and Billing Claims Review - RFP – TIN 1158.

The submitted TIN, for an estimated value of $2,510,262.00 in the FY26/FY27 biennium and

$2,923,316.00 in the FY28/FY29 biennium (62% General Fund, 23% Other, 10% Federal Fees, and 5%

State Fees), is to support a Request for Proposal (RFP) to help alleviate medical and related expenses to individuals who are victims of violent crime within the State of Nevada.

http://www.it.nv.gov/

DCFS is modernizing and streamlining the claims review and processing capabilities of its Victims of

Crime Program (VOCP) through the implementation of a robust administrative software platform and related IT services. The primary objective is to enhance the program’s ability to audit and manage a diverse range of claims, including medical, dental, prescription, and counseling bills, while improving the overall efficiency and accuracy of claims documentation and processing for victims of violent crimes.

The solution is expected to replace legacy, paper-based processes with a fully electronic, paperless platform, significantly reducing administrative burdens and expediting benefit delivery to victims. Key IT requirements include the need for a scalable, secure, and user-friendly software environment that supports case management, document imaging, audit trails, and robust reporting capabilities. The solution should enable VOCP staff to manage claims efficiently, track case progress, and generate detailed analytics to inform program oversight and decision-making. A dedicated support team will provide ongoing technical assistance, training, and reporting support to ensure seamless adoption and sustained operational improvements.

Security is a critical consideration, as the solution will process personally identifiable information (PII) and be accessed outside the state’s SilverNet network. As such, the platform must adhere to federal and state regulatory requirements for data protection, with a moderate risk profile identified for this investment. Vendors will be expected to demonstrate robust security controls, encryption, and compliance measures to safeguard sensitive data throughout the system’s lifecycle.

This TIN should be updated as solution information becomes available after the vendor is selected.

If there are to be any changes to enterprise services or utilizations, including: network, firewall, server, Active Directory (AD) integration, telecom, etc., please notify OCIO as soon as possible to avoid integration delays.

It is expected that this solution will follow state security standards and policies and be compliant with the

Americans with Disabilities Act (ADA) to ensure accessibility to all authorized users.

A copy of this memo has been attached to the TIN.

If I can be of further assistance, please feel free to contact me.