40DHHS-S3392 - Questions with Answers.xlsx

This document is a Bid Q&A file for the Nevada Department of Health and Human Services (DHHS), specifically the Division of Child and Family Services (DCFS), solicitation Reference Number 40DHHS-S3392 for Victims of Crime Medical Billing and Claims Management. The procurement seeks a vendor to modernize the claims processing system for victims of violent crimes, replacing paper-based processes with an electronic, paperless platform. The solicitation was released on August 14, 2025, with proposals due by September 11, 2025, at 2:00 pm Pacific Time. The anticipated contract term is four years, with potential start dates of October 14, 2025, May 1, 2026, or July 1, 2026, subject to Board of Examiners approval.

The project is estimated at $1,048,604 for fiscal year 26 and $1.4 million for subsequent years, with funding sources including 62% General Fund, 23% Other, 10% Federal Fees, and 5% State Fees. The technology investment aims to create a scalable, secure software platform supporting case management, document imaging, audit trails, and comprehensive reporting. Vendors must have a Nevada business license and active SAM.gov registration. The evaluation process will weight technical factors at 30 points each and cost at 10 points, focusing on the vendor's ability to maximize funding, provide a high-user experience, support efficient workflows, and demonstrate claims management expertise. Optional services may include mobile apps, a managed care provider panel, and tax document management.