4_QASP_14Oct2026.pdf

Quality Assurance Surveillance Plan (QASP)

MRTC DIRECT ACTION IDIQ

1. Purpose This Quality Assurance Surveillance Plan establishes the Government’s approach for monitoring contractor performance under the MRTC Direct Action Instructor Support requirement.

The QASP is intended to ensure that contractor performance conforms to the Statement of Work, task orders, applicable course Programs of Instruction, security requirements, safety requirements, and contract terms and conditions.

This QASP does not create new contract requirements, change the Statement of Work, direct contractor personnel, or authorize the COR to alter contract terms. Only the Contracting Officer may modify the contract.

2. Scope This QASP applies to contractor performance supporting:

• Direct Action High-Risk Training Instructors;

• Episodic Direct Action Instructors;

• Episodic Combat Marksmanship Instructors;

• Staffing, retention, backfill, and transition requirements;

• Instructor qualification, currency, safety, and security requirements;

• Course support, POI support, and logistical coordination;

• Monthly Status Reports;

• After Action Reports;

• Training-resource summaries;

• Travel and materials/ancillary support, if included in the final SOW and CLIN structure;

• Quality-control, reporting, and mission-continuity requirements.

The SOW requires qualified personnel, continuous staffing, transition support, current tactical expertise, course support, reporting, and maintenance of required security clearances.

3. Roles and Responsibilities

3.1 Contracting Officer

The Contracting Officer shall:

• Retain authority to interpret, modify, administer, and enforce the contract;

• Review significant performance issues;

• Determine contractual remedies, if appropriate;

• Approve or disapprove Key Personnel substitutions;

• Coordinate with the COR, requiring activity, security office, and other Government personnel as necessary.

3.2 Contracting Officer’s Representative

The COR shall:

• Conduct surveillance in accordance with this QASP;

• Review contractor deliverables and observe contractor performance;

• Document surveillance results;

• Notify the Contracting Officer of actual or potential nonconforming performance;

• Coordinate with Government technical personnel on performance observations;

• Avoid directing contractor personnel outside the scope of the contract.

3.3 Requiring Activity/Government Technical Personnel

Government technical personnel may provide performance observations, validate course-support requirements, identify mission impacts, and assist the COR with surveillance.

They shall not alter contract requirements or direct contractor performance outside the authority delegated by the Contracting Officer.

3.4 Contractor

The contractor shall:

• Maintain an internal quality-control system;

• Correct identified nonconforming performance;

• Provide qualified, cleared, and available personnel;

• Submit required reports and deliverables;

• Notify the Government of staffing, safety, security, transition, or performance risks;

• Cooperate with surveillance activities.

4. Surveillance Methods The Government may use one or more of the following surveillance methods:

Method Description

100 Percent Inspection

Review of all required deliverables, certifications, reports, or critical performance events.

Random Sampling Review of a representative sample of instructor activities, reports, training events, personnel files, or administrative actions.

Periodic Inspection

Scheduled review conducted monthly, quarterly, before a course, after a course, or at other defined intervals.

Customer Feedback

Input from MRTC instructors, course managers, range personnel, Government technical representatives, and students, where appropriate.

Direct Observation Observation of instructor performance, range safety, course support, staffing, and training execution.

Documentation Review

Review of resumes, qualification records, training certificates, security clearance verification, reports, travel approvals, and other contract records.

Trend Analysis Review of recurring staffing, retention, reporting, safety, or performance issues across surveillance periods.

5. Performance Rating Approach The COR will record each surveillance result as either:

• Conforming: Performance meets the applicable standard and threshold; or

• Nonconforming: Performance does not meet the applicable standard, threshold, or contract requirement.

A single nonconformance does not automatically establish a contractual default.

However, significant, repeated, safety-related, security-related, or mission-impacting nonconforming performance shall be promptly reported to the Contracting Officer.

Performance results will be documented in surveillance records and used to support performance assessments, quality-control discussions, CPARS input, and other contract-administration actions, as appropriate.

6. Performance Requirements Summary

No.

Performance Objective

Performance Standard Threshold Surveillance Method / Frequency

Transition Risk Mitigation Plan

Contractor submits a Transition Risk Mitigation Plan addressing schedule, staffing, performance, and mission-continuity risks before performance begins.

95% submitted on time and materially responsive to SOW requirements.

100% document review before start of performance and upon material revision.

Performance Objective

Performance Standard Threshold Surveillance Method / Frequency

Qualified Staffing and Personnel Availability

Contractor provides and maintains qualified personnel as required by the SOW, task orders, and approved key-personnel requirements.

96% of required qualified personnel are present and available throughout the applicable performance period.

Daily staffing review;

random personnel-file review; monthly trend analysis.

Personnel Qualifications and Currency

Contractor personnel meet applicable SOW qualification, training, instructor-currency, safety, and certification requirements before performing assigned duties.

100% compliance for personnel performing duties requiring stated qualifications, clearances, or certifications.

100% review before initial performance;

random monthly review; review upon substitution.

Security Clearance Compliance

Contractor personnel maintain the clearance level and security requirements specified in the SOW and DD254.

100% compliance before performance and throughout the period of performance.

100% verification before access;

periodic review with security office; review upon personnel change.

Instructor Performance and Subject- Matter Expertise

Contractor instructors deliver instruction in accordance with the SOW, POI, applicable references, safety requirements, and approved training standards.

90% of observed instructor performance meets applicable course, POI, and safety standards.

Direct observation during training events; monthly review of course records; random inspections.

POI and Lesson-Material Support

Contractor provides required support for POI development, lesson materials, course preparation, and training-resource requirements.

90% of reviewed material is accurate, complete, timely, and free of substantive error.

Review as required by TEEP, course schedule, or Government tasking.

Monthly Status Reports

Contractor submits monthly status reports containing required information, including personnel, training accomplishments, work in progress, and identified or anticipated issues.

100% submitted on time and containing required information.

100% document review monthly.

After Action Reports

Contractor submits AARs following each POI, course, or exercise and includes recommendations to improve training effectiveness and efficiency.

90% submitted to the COR within 15 calendar days after the applicable event.

100% document review after each POI, course, or exercise.

Objective

Performance Standard Threshold Surveillance Method / Frequency

Logistical Resource Summaries

Contractor provides required summaries of travel, labor hours, equipment utilization, expendables, and recommendations following courses or exercises.

90% submitted within 15 calendar days after the applicable event.

100% document review after each course or exercise.

Safety and Risk Management

Contractor personnel comply with range, shoot-house, live-fire, deliberate risk-management, time-critical risk-management, and unit safety procedures.

100% compliance with critical safety requirements; no unauthorized or unsafe conduct.

Direct observation during training;

incident review;

review of safety documentation as required.

Key Personnel and On-Site Contractor Lead

Contractor maintains approved Key Personnel and the designated On-Site Contractor Lead.

Substitutions and lead-designation changes comply with the Key Personnel requirement.

100% compliance with approval and notification requirements.

100% review of personnel-substitution and lead-designation actions.

Quality Control and Corrective Action

Contractor identifies, tracks, corrects, and prevents recurring performance deficiencies through its quality-control process.

90% of corrective actions are completed within the contractor’s approved corrective-action timeline or Government-directed timeline.

Monthly review of quality-control records; review following significant nonconformance.

Travel Management

Contractor obtains required approvals, tracks travel, manages travel expenditures, and submits required travel documentation in accordance with the contract, FAR 31.205-46, and the Joint Travel Regulations.

100% of reviewed travel actions have required approval and supporting documentation.

Random sampling monthly; 100% review of questioned or high-risk travel actions.

Materials and Ancillary Support

Contractor provides approved materials or ancillary support within required timeframes and maintains required accountability records.

90% of reviewed material/support actions are timely, properly documented, and conform to contract requirements.

Random sampling;

100% review of high-value or mission-critical purchases.

Annual Sustainment, PII, and Other

Contractor provides required annual sustainment training certifications, PII training

100% compliance by required due dates.

100% document review annually and upon personnel onboarding.

Objective

Performance Standard Threshold Surveillance Method / Frequency

Required Certifications certifications, waivers, or other personnel documentation specified by the SOW.

7. Surveillance Record The COR shall document each surveillance event using a record containing, at a minimum:

Field Required Entry

Contract Number H9225727QE001

Task Order, if applicable [Insert]

Date of Surveillance [Insert]

Location / Course / Event [Insert]

Performance Objective Number [Insert]

Surveillance Method [Insert]

Sample Size or Scope [Insert]

Applicable Standard and Threshold [Insert]

Result Conforming / Nonconforming

Description of Findings [Insert]

Contractor Response, if applicable [Insert]

Corrective Action Required Yes / No

Corrective Action Due Date [Insert]

COR Name and Signature [Insert]

Contracting Officer Notification Required Yes / No

8. Nonconforming Performance Procedures When the COR identifies nonconforming performance, the COR shall:

1. Document the observation;

2. Notify the contractor’s designated representative, as appropriate;

3. Request corrective action within the authority delegated by the Contracting

Officer;

4. Notify the Contracting Officer of significant, repeated, safety-related, security-related, or mission-impacting nonconformance;

5. Track corrective-action status; and

6. Document the final resolution.

The COR shall immediately notify the Contracting Officer of any nonconformance involving:

• Personnel performing without required qualifications or clearance;

• Unsafe live-fire, range, shoot-house, or weapons-handling conduct;

• Failure to provide required personnel creating mission interruption;

• Failure to maintain required Key Personnel;

• Unauthorized substitution of Key Personnel;

• Security incident or safeguarding concern;

• Suspected fraud, waste, abuse, or mischarging;

• Significant travel or materials irregularity; or

• Any event that may require suspension, stop-work action, cure notice, termination, or other contractual remedy.

9. QASP Review and Update This QASP shall be reviewed:

• Before award;

• At the start of performance;

• Upon issuance of a task order containing unique surveillance requirements;

• When the SOW, PRS, QASP, or CLIN structure changes materially; and

• At least annually during contract performance.

Changes to the QASP shall not modify the contract or create new contractor obligations unless incorporated by contract modification executed by the Contracting Officer.