4-Exhibit A- Bonfire FAQs.pdf
PDF 250 KB Posted
- Solicitation number
- PROJ-26-028
- Issued by
- Volusia County, Florida
About this file
This file is a Frequently Asked Questions (FAQ) document provided by Halifax Health through the Bonfire procurement platform to guide vendors in submitting bids for the First Floor Service Building Insulation Replacement project in Florida. The document addresses common procedural questions vendors may encounter when registering and submitting proposals through the Bonfire platform. Key procedural guidance includes instructions for creating vendor profiles, managing multiple team members during the submission process, and troubleshooting registration issues. Halifax Health directs vendors to use the Bonfire portal at https://halifaxhealth.bonfirehub.com/portal/?tab=openOpportunities to access bid opportunities and create accounts.
The FAQ establishes best practices for vendor submissions, recommending that firms designate a single individual to manage the submission process and finalize documents, with all supporting materials prepared externally before upload. The document clarifies that Bonfire does not link individual accounts from the same firm, and vendors are responsible for preventing duplicate submissions. For technical difficulties or additional questions, vendors are directed to contact Bonfire Support through the help function on the portal or via email at support@gobonfire.com, or to access the Bonfire Vendor Help Desk at https://vendorsupport.gobonfire.com/hc/en-us. The document also notes that failure to submit a bid by the stated deadline constitutes a "no bid" response, and vendors who receive bid notifications but choose not to participate need take no further action.
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Text version
Exhibit A
Bonfire Frequently Asked Questions
How do I create a Vendor Profile on Bonfire?
You can click on the “Log In/Register” icon in the upper right corner of the Bonfire screen https://halifaxhealth.bonfirehub.com/portal/?tab=openOpportunities and follow the prompts. You may also watch this quick video on creating an account https://vendorsupport.gobonfire.com/hc/en-us/articles/7322917689367-Creating-a-Bonfire- Account-VIDEO.
If a firm has multiple people in the firm registered in Bonfire, can they all work on the same submittal?
Multiple accounts cannot work on the same vendor submission at the same time. For example: If John at firm A starts the submission, John will need to be the one who finalizes/submits the submission. A Best Practice is to have the team work on the submittal documents outside of Bonfire and select one person to go into Bonfire, submit the Intent to Bid, and proceed with uploading documents and completing the submittal.
Will individual registrations from the same firm be linked to that firm? Will all submittals by the firm be seen in all of the individuals' accounts?
No. Bonfire treats each individual account as an individual and does not link them. A best practice will be to determine internally which individual is responsible for each solicitation to prevent the duplication of submittals.
I am having difficulty registering as a vendor on Bonfire or have not received an email account confirmation from Bonfire. Who do I contact?
First, look through your trash, junk, etc. email accounts (sometimes a vendor's network will treat outside emails as junk). Second, reach out for assistance from Bonfire Support by clicking on the “Log In/Register” icon in the upper right corner of the Bonfire screen https://halifaxhealth.bonfirehub.com/portal/?tab=openOpportunities. You may also submit a question to Bonfire by clicking on the "Help" button at the lower left corner of the screen.
Miscellaneous Information:
If you have been notified of a bid release, and do not wish to bid, there is nothing further you need to do. If the Bid Due Date/Time has passed and no bid submittal is received this would be deemed a 'no bid'.
Instructions for adding additional new lines are in the instructions paragraph at the top of the sheet.
If I have other questions, who can I email?
You can email questions to support@gobonfire.com more clarity. Or please visit Bonfire’s Vendor Help Desk at https://vendorsupport.gobonfire.com/hc/en-us for additional information.
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