4-Attachment B Scope of Work.pdf

Attachment B

Background and Scope of Work

A. Background

The Utah Insurance Department is seeking a contractor to provide all facilities, equipment, and processing to administer license examinations, acquire and transmit candidate fingerprints, and to transmit examination results and license application information for successful candidates to the Utah Insurance Department’s current data processing vendor Vertafore. The Utah Insurance Department is currently utilizing Vertafore’s Sircon-for-States (SfS) software-as-a-service product. The contact person at Vertafore is Ms. Allen Baerman, Government Account Manager, who may be contacted by email at abaerman@vertafore.com.

License examination services for the Utah Insurance department have previously been provided under contract with Prometric, Inc. Currently, examinations, fingerprinting, and license applications via kiosk are available daily at Prometric testing centers located in Utah.

The following summarizes the recent examinations administered by Prometric:

Examination Name 2023 2024 2025 Adjuster’s Crop 0 0 1 Adjuster’s Property & Casualty 305 238 89 Adjuster’s Accident & Health 4 4 11 Adjuster’s Worker’s Compensation 9 7 2 Consultant’s Accident & Health 5 9 5 Consultant’s Combined Life, Accident & Health 86 98 82 Consultant’s Combined Property & Casualty 39 33 33 Consultant’s Life 11 21 31 Consultant’s Property 0 1 0 Producer’s Accident & Health 559 592 447 Producer’s Casualty 16 5 5 Producer’s Combined Life, Accident & Health 3144 3706 2593 Producer’s Combined Property & Casualty 1782 1807 1125 Producer’s Life 2040 2601 2074 Producer’s Personal Lines 230 184 328 Producer’s Property 14 10 5 Producer’s Title Escrow 85 83 46 Producer’s Title Examination 30 20 26 Producer’s Title Marketing Representative 21 26 15 Surplus Lines Producer 8 12 16 Utah Laws & Regulations 34 60 23

Total Examinations Administered

B. Definitions

Whenever used in this Agreement, the term:

8422 9517 6957 mailto:abaerman@vertafore.com

1. “Candidate” shall mean an individual, duly authorized to take an examination and/or be fingerprinted pursuant to the statutes of the State of Utah and the rules of the Utah Insurance department.

2. “Commissioner” shall mean the elected or appointed individual authority by Utah law to legally bind the Utah insurance department to the terms and conditions of the Agreement.

3. “Department” shall mean the Utah Insurance department.

4. “Rules” shall mean administrative rules or regulations of the Department.

5. “Examination” shall be synonymous with test and shall mean a method of assessing minimum competence for entry into the insurance business.

6. “Examination Review Committee” or “ERC” shall mean the certain advisory committee established by the Contractor and the Department for purposes of examination review and advice on the implementation and maintenance of the Services provided for by the Agreement.

7. “Item” shall mean an examination question.

8. “Test Site” or “Test Sites” shall mean the test center location(s) at which Examinations and/or fingerprinting are administered in-person by the Contractor,

9. “Remotely Proctored Testing Locations” shall mean testing locations from which

Examinations are administered remotely by the Contractor; and,

10. “Proctors” shall mean trained personnel who administer the Examinations in-person at the

Contractor’s Test Sites or who remotely administer the Examinations taken at Remotely Proctored Testing Locations, and who are either direct employees of or are managed by direct employees of the Contractor.

C. Services

Contractor shall provide the necessary facilities, equipment and processing to administer license examinations, acquire and transmit candidate fingerprints, and transmit examination results and license application information for successful candidates to the Utah Insurance Department’s current data processing vendor, Vertafore.

1. Examination and Processing Facilities

Contractor shall provide Examination services to the Department for purposes of testing Candidates for licensure (Services). Contractor shall be responsible for establishing and maintaining Test Sites in Utah at Contractor’s sole expense beginning January 1, 2027.

Contractor shall provide the following:

a. Equipment and properties for its Test Sites to allow Candidates to promptly schedule appointments following a request for an appointment.

b. All services, equipment including kiosks, and any materials necessary to administer the Examinations and digital fingerprinting, and to provide for license applications via kiosks at all Utah Test Sites.

Contractor shall fully comply and ensure that all Test Sites are compliant with all State and Federal access and safety codes, including the American with Disabilities Act, and will provide, to Candidates with properly documented disabilities, reasonable testing accommodations at no additional charge to the Candidate or the Department.

Contractor shall obtain prior approval from the Department prior to the relocation or closure of any Utah Test Site.

Contractor shall provide the option for Examinations to be administered to Candidates at Remotely Proctored Testing Locations.

2. Information to be Provided

On regular business days, Contractor shall provide the following information by letter, email, fax, or telephone to Candidates and the Department.

a. Candidates who have questions or complaints concerning the Examination process, fingerprinting, or license issuing processes.

b. Contractor shall prepare and make available, without additional charge to all

Candidates, printed material covering the following items.

1. Types of licenses;

2. Licensee requirements;

3. License issuance services and procedures;

4. Cost of Examinations and other services provided;

5. Examination requirements;

6. Examination process;

7. Examination content;

8. Question format

9. Interpretation or Examination results;

10. Licensing application; and

11. Test Site Locations.

c. Contractor shall provide to the Department full and complete information regarding all Candidates and/or the Examination, fingerprinting, or license issuing process during working hours.

3. Licensing Information Booklets and Reports

Contractor shall provide Candidates an information and instruction booklet (Booklet) covering all services provided to Candidates under this Agreement. The Booklet shall include an Examination registration form and copy of most current version of the National Association of Insurance Commissioners’ Uniform License Application. The Booklet shall be published annually and approved by the Department for public distribution.

4. Interface with Department Data Processing Systems

Contractor shall transmit Examination results and license application information for successful Candidates to Department’s data processing vendor. Contractor shall establish and at all times maintain interface connectivity with the Department’s data processing vendor. The costs of establishing and maintaining connectivity with the Department’s data processing vendor shall be the responsibility of the Contractor. Costs and file formats shall be determined by Contractor and the Department’s data processing vendor.

5. Administration of Examinations

a. Contractor shall provide Examinations in both English and in Spanish for the following license types and lines of insurance for initial license application Candidates and for Candidates applying to add lines of authority to existing active licenses.

1. Producer

a. Life

b. Accident /Health

c. Combined Life and Accident/Health

d. Property

e. Casualty

f. Combined Property/Casualty

g. Personal Lines

h. Title Examination

i. Title Escrow

j. Title Marketing Representative

2. Surplus Lines Producer

3. Consultant

a. Life

b. Accident/Health

c. Combined Life and Accident/Health

d. Property

e. Casualty

f. Combined Property/Casualty

4. Adjuster (Independent and Public)

a. Accident/Health

b. Property/Casualty

c. Crop

d. Workers’ Compensation

5. Utah Laws and Regulations

b. Examinations will measure the knowledge and skills relevant to general practices and principles of insurance, statutes, and rules specific to the State of Utah. Each Examination must consist of a unique set of questions thereby providing an original Examination for each administration. Examination Items shall remain the property of the Contractor.

6. Development and Maintenance of Examination Questions

a. Contractor shall develop Examination Items that will reliably assess essential job related knowledge of Candidates. Contractor shall ensure that all procedures and activities of Examination development conform to the standards required by the Department, as well as applicable state and federal laws.

b. Contractor shall determine the number of Items on each Examination.

c. The Department shall reject any Examination Item that contains subject matter that is not in compliance with insurance laws, rules, or practices of the State of Utah.

d. Contractor shall prepare an Examination content outline that reflects the subjects covered by the Examinations and the Items on each topic or percentage of total questions to be found on each Examination. Each Examination must consist of a unique set of questions, thereby providing an original Examination for each administration.

e. Contractor shall monitor the difficulty level of the Items in order to produce Examinations of comparable difficulty. Contractor shall compute appropriate statistics for each Item for that purpose.

f. Contractor shall utilize a continuing test development process which assures that Examinations will be updated and revised with appropriate frequency.

g. Contractor shall convene an annual Examination review workshop to review and receive input from interested parties regarding all Examination Items.

7. Examination Scoring and Reporting Procedures

a. Contractor must score and report all Examination results in accordance with the passing score or cut score (“Cut Score”) established by the Department. Upon the request of the Department, Contractor will provide assistance to the Department in establishing and validating an appropriate Cut Score for each Examination type that takes into account previous year’s scores, market, economic, demographic and social factors in the area that may bear upon the overall Examination results.

b. Scores must be electronically transmitted to the Department’s data processing vendor on a daily basis.

c. Examination results for all Candidates must be reported to all tested Candidates upon completion of the Examination.

8. Examination Security

Contractor shall ensure security of the Examinations and Examination materials at the Test Sites and at Remotely Proctored Testing Locations during Examination administration and report any Candidate misconduct or irregularities or problems that occur during Examination administration.

9. Maintaining and Reporting Statistics

Contractor shall provide the Department with statistical reports including but not limited to the following: registrants, Examinations given, passes, failures, retests, psychometric examination statistics necessary to measure the performance of the Examinations, and survey results regarding customer satisfaction and demographics.

Statistics are to be reported electronically.

10. Assure Legal Requirements

Contractor shall be responsible for ensuring that all Examinations are of high quality and legally defensible under the applicable Equal Employment Opportunity commission

Uniform Guidelines for Examinations and other applicable state and federal laws.

Contractor shall participate in the defense of any legal challenges to its Examinations.

11. Fingerprint Processing

a. Contractor shall secure digital fingerprints meeting current Federal Bureau of

Investigation standards.

b. Contractor shall transmit fingerprints to the Utah Bureau of Criminal Identification or to such other agency designated by the Department.

c. Contractor agrees to secure fingerprints of limited lines license applicants and other applicants not requiring the passing of a license Examination to obtain a license.

d. Contractor agrees to maintain the capability to recognize an applicant with an active license with the Department, who is adding an additional license or line of authority, in order to determine if fingerprinting is necessary.

12. Compensation

Contractor shall collect Examination and/or fingerprint fees from Candidates prior to administering the Examinations or fingerprinting in accordance with the fee schedule.

a. Contractor shall deposit all fees in a Contractor bank account in order to compensate the Contractor for services provided under the Agreement.

b. Contractor shall not increase fees for the duration of the Agreement.

B. Definitions