4_Attachment_4_-_Customer_Reference_Form.docx

This is a Customer Reference Form attachment for the State of California Department of General Services Procurement Division's Request for Proposal (RFP) 5259947 for Temporary Healthcare Staffing Services. Bidders must submit two customer references as part of their proposal evaluation. The RFP seeks contractors to provide temporary healthcare staffing services statewide across ten regions, encompassing 25 Healthcare Groups consisting of 45 temporary healthcare provider personnel classifications. The proposed contract term is five years with one optional two-year extension. Awards will be made by region and group, with the resulting Master Service Agreements (MSAs) mandatory for use by California state agencies and available for use by local government agencies.

The Customer Reference Form requires bidders to provide detailed information about previous relevant projects, including the customer's company name, contact information, service start date (on or after January 1, 2020), and contract dollar amount (greater than $1.00). Bidders must include a brief description of services provided that must be similar to those described in the RFP's Exhibit A, Scope of Work. The form includes five evaluation questions assessing the proposer's ability to manage services and staff, turnaround time for customer support, timeliness of service delivery, quality of services, and overall customer satisfaction. Each question uses a five-point rating scale ranging from Exceptional (5) to Unsatisfactory (1), with customers providing comments and signatures to validate their references.