36C79120R0003-004.docx

36C79120R0003

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9.

ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE

WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15

CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

DUNS:

DUNS+4:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTA

CHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNAT

URE OF OFFEROR/CONTRACTOR

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

36C79120R0003 03-09-2020 Joe Hodge 04-08-2020 Department of Veterans Affairs Commodities & Services Acquisition Svc (003B6E) Corporate Circle Golden CO 80401-5621 X X 493110 $30 Million N/A X Department of Veterans Affairs Commodities & Services Acquisition Svc Corporate Circle Golden CO 80401-5621 Department of Veterans Affairs Commodities & Services Acquisition Svc (003B6E) 555 Corporate Circle Golden CO 80401-5621

Department of Veterans Affairs Commodities & Services Acquisition Svc (003B6E) 555 Corporate Circle Golden CO 80401-5621 X Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C791 Department of Veterans Affairs Commodities & Services Acquisition Svc (003B6E) 555 Corporate Circle Golden CO 80401-5621

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

3. INVOICES: Invoices shall be submitted in arrears:

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

Department of Veterans Affairs Commodities & Services Acquisition Svc (003B6E) 555 Corporate Circle Golden CO 80401-5621 ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

B.2 SCHEDULE OF ITEMS

On-Site Representative/Supervisor: Responsible for the overall work performed for all assigned contractor personnel and deliverables are listed at section 6.0.

Contract Period: Base Year

EDOS Day Shift Lead: Responsible for overall work performed on Day Shift by Materials Handlers and deliverables are listed at section 6.0.

EDOS Second Shift Lead: Optional based on demand: Responsible for overall work performed on Second Shift by Materials Handlers and deliverables are listed at section 6.0.

HDOS Day Shift Lead: Responsible for overall work performed on Day Shift by Materials Handlers and deliverables listed at section 6.0.

HDOS Second Shift Lead: Optional based on demand: Responsible for overall work performed on Second Shift by Materials Handlers and deliverables listed at section 6.0.

Quality Assurance Specialist(s): Responsible for providing direct daily production quality monitoring and warehouse supply oversight and deliverables are listed at section 6.0.

Inventory Specialist(s): Responsible for planning and determining the distribution and positioning of supplies and deliverables are listed at section 6.0.

Day Shift Material Handlers: Deliverables are listed at section 6.0.

Second Shift Materials Handlers: Optional based on demand: Responsible for overall work performed on Second Shift by Materials Handlers and deliverables are listed at section 6.0.

Overtime On-Site Representative/Supervisor(s): This CLIN represents the hourly rate for overtime, if required.

Overtime Shift Lead(s): This CLIN represents the hourly rate for overtime, if required.

Overtime Material Handler(s): This CLIN represents the hourly rate for overtime, if required.

Overtime Quality Assurance Specialist(s): This CLIN represents the hourly rate for overtime, if required.

Phase-In Period: This CLIN shall include the total costs required for the contractor to become familiar with the SDC warehouse procedures, as well as to hire and train the material handlers so the awardee can become familiar with performance requirements in order to commence full performance of services.

On-Site Representative/Supervisor: Responsible for the overall work performed for all assigned contractor personnel and deliverables are listed at section 6.0.

Contract Period: Option Year 1

EDOS Day Shift Lead: Responsible for overall work performed on Day Shift by Materials Handlers and deliverables are listed at section 6.0.

EDOS Second Shift Lead: Optional based on demand: Responsible for overall work performed on Second Shift by Materials Handlers and deliverables are listed at section 6.0.

HDOS Day Shift Lead: Responsible for overall work performed on Day Shift by Materials Handlers and deliverables listed at section 6.0.

HDOS Second Shift Lead: Optional based on demand: Responsible for overall work performed on Second Shift by Materials Handlers and deliverables listed at section 6.0.

Quality Assurance Specialist(s): Responsible for providing direct daily production quality monitoring and warehouse supply oversight and deliverables are listed at section 6.0.

Inventory Specialist(s): Responsible for planning and determining the distribution and positioning of supplies and deliverables are listed at section 6.0.

Day Shift Material Handlers: Deliverables are listed at section 6.0.

Second Shift Materials Handlers: Optional based on demand: Responsible for overall work performed on Second Shift by Materials Handlers and deliverables are listed at section 6.0.

Overtime On-Site Representative/Supervisor(s): This CLIN represents the hourly rate for overtime, if required.

Overtime Shift Lead(s): This CLIN represents the hourly rate for overtime, if required.

Overtime Material Handler(s): This CLIN represents the hourly rate for overtime, if required.

Overtime Quality Assurance Specialist(s): This CLIN represents the hourly rate for overtime, if required.

On-Site Representative/Supervisor: Responsible for the overall work performed for all assigned contractor personnel and deliverables are listed at section 6.0.

Contract Period: Option Year 2

EDOS Day Shift Lead: Responsible for overall work performed on Day Shift by Materials Handlers and deliverables are listed at section 6.0.

EDOS Second Shift Lead: Optional based on demand: Responsible for overall work performed on Second Shift by Materials Handlers and deliverables are listed at section 6.0.

HDOS Day Shift Lead: Responsible for overall work performed on Day Shift by Materials Handlers and deliverables listed at section 6.0.

HDOS Second Shift Lead: Optional based on demand: Responsible for overall work performed on Second Shift by Materials Handlers and deliverables listed at section 6.0.

Quality Assurance Specialist(s): Responsible for providing direct daily production quality monitoring and warehouse supply oversight and deliverables are listed at section 6.0.

Inventory Specialist(s): Responsible for planning and determining the distribution and positioning of supplies and deliverables are listed at section 6.0.

Day Shift Material Handlers: Deliverables are listed at section 6.0.

Second Shift Materials Handlers: Optional based on demand: Responsible for overall work performed on Second Shift by Materials Handlers and deliverables are listed at section 6.0.

Overtime On-Site Representative/Supervisor(s): This CLIN represents the hourly rate for overtime, if required.

Overtime Shift Lead(s): This CLIN represents the hourly rate for overtime, if required. Option Year 2

Overtime Material Handler(s): This CLIN represents the hourly rate for overtime, if required.

Overtime Quality Assurance Specialist(s): This CLIN represents the hourly rate for overtime, if required.

On-Site Representative/Supervisor: Responsible for the overall work performed for all assigned contractor personnel and deliverables are listed at section 6.0.

Contract Period: Option Year 3

EDOS Day Shift Lead: Responsible for overall work performed on Day Shift by Materials Handlers and deliverables are listed at section 6.0.

EDOS Second Shift Lead: Optional based on demand: Responsible for overall work performed on Second Shift by Materials Handlers and deliverables are listed at section 6.0.

HDOS Day Shift Lead: Responsible for overall work performed on Day Shift by Materials Handlers and deliverables listed at section 6.0.

HDOS Second Shift Lead: Optional based on demand: Responsible for overall work performed on Second Shift by Materials Handlers and deliverables listed at section 6.0.

Quality Assurance Specialist(s): Responsible for providing direct daily production quality monitoring and warehouse supply oversight and deliverables are listed at section 6.0.

Inventory Specialist(s): Responsible for planning and determining the distribution and positioning of supplies and deliverables are listed at section 6.0.

Day Shift Material Handlers: Deliverables are listed at section 6.0.

Second Shift Materials Handlers: Optional based on demand: Responsible for overall work performed on Second Shift by Materials Handlers and deliverables are listed at section 6.0.

Overtime On-Site Representative/Supervisor(s): This CLIN represents the hourly rate for overtime, if required.

Overtime Shift Lead(s): This CLIN represents the hourly rate for overtime, if required.

Overtime Material Handler(s): This CLIN represents the hourly rate for overtime, if required.

Overtime Quality Assurance Specialist(s): This CLIN represents the hourly rate for overtime, if required.

On-Site Representative/Supervisor: Responsible for the overall work performed for all assigned contractor personnel and deliverables are listed at section 6.0.

Contract Period: Option Year 4

EDOS Day Shift Lead: Responsible for overall work performed on Day Shift by Materials Handlers and deliverables are listed at section 6.0.

EDOS Second Shift Lead: Optional based on demand: Responsible for overall work performed on Second Shift by Materials Handlers and deliverables are listed at section 6.0.

HDOS Day Shift Lead: Responsible for overall work performed on Day Shift by Materials Handlers and deliverables listed at section 6.0.

HDOS Second Shift Lead: Optional based on demand: Responsible for overall work performed on Second Shift by Materials Handlers and deliverables listed at section 6.0.

Quality Assurance Specialist(s): Responsible for providing direct daily production quality monitoring and warehouse supply oversight and deliverables are listed at section 6.0.

Inventory Specialist(s): Responsible for planning and determining the distribution and positioning of supplies and deliverables are listed at section 6.0.

Day Shift Material Handlers: Deliverables are listed at section 6.0.

Second Shift Materials Handlers: Optional based on demand: Responsible for overall work performed on Second Shift by Materials Handlers and deliverables are listed at section 6.0.

Overtime On-Site Representative/Supervisor(s): This CLIN represents the hourly rate for overtime, if required.

Overtime Shift Lead(s): This CLIN represents the hourly rate for overtime, if required.

Overtime Material Handler(s): This CLIN represents the hourly rate for overtime, if required.

Overtime Quality Assurance Specialist(s): This CLIN represents the hourly rate for overtime, if required.

On-Site Representative/Supervisor: Responsible for the overall work performed for all assigned contractor personnel and deliverables are listed at section 6.0.

Contract Period: FAR 52.217-8, Option to Extend

EDOS Day Shift Lead: Responsible for overall work performed on Day Shift by Materials Handlers and deliverables are listed at section 6.0.

EDOS Second Shift Lead: Optional based on demand: Responsible for overall work performed on Second Shift by Materials Handlers and deliverables are listed at section 6.0.

HDOS Day Shift Lead: Responsible for overall work performed on Day Shift by Materials Handlers and deliverables listed at section 6.0.

HDOS Second Shift Lead: Optional based on demand: Responsible for overall work performed on Second Shift by Materials Handlers and deliverables listed at section 6.0.

Quality Assurance Specialist(s): Responsible for providing direct daily production quality monitoring and warehouse supply oversight and deliverables are listed at section 6.0.

Inventory Specialist(s): Responsible for planning and determining the distribution and positioning of supplies and deliverables are listed at section 6.0.

Day Shift Material Handlers: Deliverables are listed at section 6.0.

Second Shift Materials Handlers: Optional based on demand: Responsible for overall work performed on Second Shift by Materials Handlers and deliverables are listed at section 6.0.

Overtime On-Site Representative/Supervisor(s): This CLIN represents the hourly rate for overtime, if required.

Overtime Shift Lead(s): This CLIN represents the hourly rate for overtime, if required.

Overtime Material Handler(s): This CLIN represents the hourly rate for overtime, if required.

Overtime Quality Assurance Specialist(s): This CLIN represents the hourly rate for overtime, if required.

36C79120R0003

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B.3 PERFORMANCE WORK STATEMENT

3.1. INTRODUCTION

The Department of Veterans Affairs (VA) Service and Distribution Center (SDC) provides enterprise-wide acquisition support, supply chain logistics management and execution, facilities management, and medical equipment maintenance services for the Department of Veterans’ Affairs (VA)

3.2 Objectives

This services requirement is to provide Material Handling services, and related warehouse services in support of the SDC warehouse operations located in Hines, Illinois, and will result in a firm fixed price (FFP), Indefinite-Delivery, Indefinite Quantity (IDIQ) contract. The contractor shall ensure oversight of all contract workers in addition to providing sufficient material handlers to accommodate the varying services outlined in this PWS. These services are essential to ensure that the SDC achieves the agency’s core mission of caring for our nations Veterans.

3.3 Scope

3.3.1 The Contractor shall provide management and personnel to perform material handling services and warehouse support services at the SDC facility. The services include, but are not limited to, the following: physical receipt of incoming materials in the form of both parcels and freight; the placement of materials into assigned warehouse locations; the selection, packing, and shipping of materials to fulfill customer orders; and the loading/unloading of outgoing materials onto the appropriate vehicle. There are two operations within the 350,000 sq. ft. SDC warehouse facility:

a. Enterprise Distribution Operations Section (EDOS) is a storage-focused warehouse operation that provides a storage place and distribution for various supplies, such as, but not limited to, flags, forms, x-ray film, and publications. These items are shipped to veterans and various organizations across the United States.

b. Healthcare Equipment Distribution Operations Section (HDOS) is a faster pace, Just-in-Time warehouse operation supplying health care commodities, for various programs such as the Continuous Positive Airway Pressure (CPAP) program.

3.3.2 The projected labor categories for the tasks listed in this PWS are On-Site Representative(s), Shift Lead(s), Material Handlers, Quality Assurance Specialist(s) and Inventory Specialist(s). The estimated and historical number of Full-Time Equivalents (FTE) are anticipated to range from 22-30 FTEs; 10 FTEs for EDOS and 12-20 FTEs estimated for HDOS. PWS section 6.0 provides a detailed description of these labor categories and the CLIN structure for this requirement. Overtime may be required for up to 640 hours per year all for HDOS. Hours of Operation and Overtime guidance are included in this PWS under section 4.4.

It is anticipated that only one On-Site Representative will be necessary to oversee both operations, with each operation requiring a separate Shift Lead. Both the EDOS and HDOS will require material handlers to perform similar tasks as listed within this PWS. Material handlers may cross over and support either area when the need occurs.

Placement of orders for this requirement are contingent upon several factors, including receipt of funding and the Government’s continuation of work.

3.3.3 Current and Historical Data.

3.3.3.1 EDOS is an existing requirement. FAR 52.222-17 Non-displacement of Qualified Workers is not required since the previous contract was awarded in accordance with 41 U.S.C. chapter 85, Committee for Purchase from People Who Are Blind or Severely Disabled (FAR 22.1203‐2 Exemptions (a)(2)). The current requirement will end on November 30, 2020, and the current contractor will be responsible for all services through November 30, 2020. It is anticipated that the first task order for the EDOS requirement will be issued with a performance start date of December 1, 2020, with a possible 30-day Phase-In period, if required.

EDOS Storage-Focused

Current Contractor Staff (9 FTE)

The current EDOS requirement requires the contractor to use a government furnished GSA fleet vehicle to perform daily mail runs to Hines Post Office, and to the Ronald McDonald House to deliver and pick up mail. This will require the contractor to obtain liability insurance since they will utilize a government vehicle. Terms and conditions applicable to this requirement are VA Directive 0637 May 2013 and Handbook 0637 VA Fleet Management Program (https://www.va.gov/vapubs/search_action.cfm?dType=2), and FAR clause 52.228-8, Liability and Insurance which will be included in the solicitation and resultant contract.

3.3.3.2 HDOS is a new requirement; therefore, there is little historical forecasting data available. The tables below provide an estimated overview of these operations.

HDOS Just-In-Time

No historical contractor staff.

3.4 Phase-In Period

The awardee may be required to use a 30-day transition period to become familiar with the warehouse procedures, as well as to hire and train the material handlers so the awardee can become familiar with performance requirements in order to commence full performance of services. It is anticipated that the phase-in period will occur no later than November 1 through November 31, 2020. However, due to agency demands, a phase-in period may be required earlier, or not at all. The phase-in services are not the same as the Material Handling Services that are required in section 6.0. The purpose of the Phase-In period is to minimize any decreases in warehouse productivity and to prevent negative impacts when full performance services begin. The Phase-In period will be a separately priced line item.

3.5 Place of Performance

All services will be performed at the SDC facility located on 1st Ave Bldg. 37, Hines, IL 60141.

4.0 GENERAL REQUIREMENTS AND INFORMATION

4.1 The contractor shall be required to provide any or all services as detailed on individual task orders issued against the IDIQ contract. The contractor shall advise the Contracting Officer (CO)/Contracting Officer Representative (COR) immediately of any potential delays in completion of work associated with the task orders and any problems that are outside the responsibilities of the contractor per the contract and/or task orders issued.

4.2 Non-Personal Services: Personal Services as described in the Federal Acquisition Regulation (FAR) 37.104 are prohibited and will not be performed under this contract. VA shall only provide technical, task-related instructions sufficient for the contractor to perform the services. The Government will neither supervise contractor employees nor control the method by which the contractor performs the required tasks. The Government will not assign tasks to, or prepare work schedules for, individual contracting employees.

4.3 Hours of Operations: Work will be performed Monday through Friday beginning no earlier than 7:00 am and ending no later than 5:30 pm CT. A second shift is currently not required; but in the event a second shift is required in the future, those hours shall be 3:00 pm – 11:30 pm. The contractor will ensure breaks, lunches, and time off are scheduled to ensure coverage and support during business hours, as specified in the performance requirements. Overtime (OT) may be authorized for a specific number of hours for any contractor employee Monday through Saturday when surges or large scaled inventories are anticipated. OT cannot be paid unless specifically authorized in advance in writing by the CO via a task order or modification to an existing task order. OT funding that was obligated but later determined by the COR as unnecessary will be de-obligated by modification to the task order after the completion of the respective period of performance.

4.4 Availability: The contractor shall provide a “Local” Point of Contact (POC) who shall be available via telephone Monday through Friday during normal hours of operation. excluding federal holidays: New Year’s Day, Martin Luther King, Jr.’s Birthday, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day. The POC shall be available by teleconference within three hours of notification in the event of a required meeting, or emergent situation. On an infrequent occasion a face-to-face meeting may be required at the SDC (1st Ave Bldg. 37, Hines, IL 60141). POC is required to provide an email to the Government in case of an emergency and when the Government would like to contact the POC outside of normal operating hours.

4.5 Contractor personnel shall have use of all available equipment for performing services required by this PWS such as, but not limited to, stock chasers, electric cars, stretch wrapping machines, pallet jacks, rate shop systems/shipping systems, dollies, hand trucks, electrical powered stand up forklifts, order fulfillment systems, and mobile scanners.

Incidental Government Property: The Government will provide adequate physical work space for required on-site support. The On-Site Representative(s) and Shift Lead(s) with have access to the following; desk, phone, computer equipment (to include all necessary hardware & software), and an electronic mail (e-mail) account. Contractor personnel will have use of a GSA fleet vehicle to perform required mail runs as stated in section 3.3.3.1. The Government will not be responsible for loss or damage of personal items brought into the SDC.

4.5.1 Access to Government Facilities: The CORs will coordinate access to Government facilities by providing the background investigations, PIV cards, and facility access cards when required in the performance of work on individual task orders. While on Government property, the contractor shall comply with all applicable rules and regulations, not only as they apply to themselves, but also as they apply to other personnel and property at the site. The Government may prohibit contractor personnel from being on site if there are no Government personnel present at the same time.

4.6 Personnel Requirements

4.6.1 English Language Requirement. On-site contractor personnel shall be able to read and communicate (both orally and in writing) in English.

4.6.2 Contractor personnel shall present a neat appearance and be easily recognized as a contractor employee. Contractor personnel are required to wear a contractor provided shirt with the contractor’s logo, as well as an identification/access badge provided by VA during work hours. This contract is subject to OSHA, and the contractor is responsible for ensuring all personnel are provided the required Personal Protective Equipment (PPE) as required by OSHA.

4.6.3 On-Site Representative, Shift Leads, Quality Assurance Specialist, and Inventory Specialist shall be knowledgeable and proficient in the use of Microsoft Office application software such as: Word, Excel, SharePoint, and Outlook. On-Site Representative must have five years of supervisory experience in similar warehouse services. Experience shall have been obtained within the last ten years.

4.6.4 The contractor shall not employ persons for work on task orders without assuring personnel do not pose potential risk to health, safety, security, general well-being or operational mission of the installation and its population. If such employee is identified to the contractor by the CO as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population, the contractor shall immediately remove employee from the facilities and replace with different contractor personnel who meet the requirements defined in this PWS.

4.6.5 Contractor personnel shall be required to have a building access contractor badge, issued by the Government, to gain access to the building.

4.6.6. Contractor personnel shall submit to, and pass background investigations (Tier 1 National Agency Crime Investigation {NACI}, and fingerprint adjudication as required. Employment shall be contingent upon passing a background investigation. Fingerprint adjudication and Tier 1: National Agency Crime Investigation (NACI) investigation will be billed to Station 796, SDC.

4.6.7 Contractor shall provide personnel that have the required skills to operate various warehouse material handling equipment (MHE) to include, but not be restricted to the following; stock chasers, electric cars, stretch wrapping machines, pallet jacks, rate shop systems/shipping systems, dollies, hand trucks, electrical powered stand up forklifts, order fulfillment systems, mobile scanners.

4.6.8 The work of contractor personnel requires walking, standing, stooping, bending, kneeling, climbing and working in tiring and uncomfortable positions. Personnel will frequently lift and carry boxes weighing up to 40lbs, and occasionally items weight up to 100lbs.

4.7 Education and Training Requirements

4.7.1 All employees shall possess the minimum of a high school diploma, or equivalent. Contract employees must have sufficient relevant experience necessary to perform the efforts required under this effort. Exception: Specific one-time training on existing SDC equipment will be provided by the Government, as necessary, upon initial award. The Government will provide one-time initial equipment training to Contractor employees for new types of equipment when the equipment is first installed at the SDC.

4.7.2 Contractor’s onsite management staff will be responsible for training on SDC equipment after any initial training is provided by the Government, for equipment existing at the time of award or when a new type of equipment is introduced in the Warehouse. The specific process shall be included in the contractor’s staffing plan.

4.8 The Contractor is contractually required to electronically submit invoices to the VA Financial Service Center via Tungsten. Contractors who are not enrolled in Tungsten can contact Tungsten at the phone number or email address listed below to enroll in Tungsten and begin submitting their electronic invoices to the VA Financial Services Center for payment processing, free of charge. Contractors having questions about the e-invoicing program or Tungsten, can contact the FSC at the phone number or email address listed below:

• Tungsten e-Invoice Setup Information: 1-877-489-6135

• Tungsten e-Invoice email: VA.Registration@Tungsten-Network.com

• FSC e-Invoice Contact Information: 1-877-353-9791

• FSC e-invoice email: vafsccshd@va.gov Additional Information: http://www.tungsten-network.com/VeteransAffairs/ http://www.fsc.va.gov/FSC/FSC/Tungsten_Support_Videos_Ref_2014.pdf

5.0 PERIOD OF PERFORMANCE

5.1 As stated in section 3.4, the period of performance is anticipated to begin with a 30-day Phase-In period, with full performance estimated immediately upon completion of the Phase-In period. The Government reserves the right to begin performance without a Phase-In period. The below table demonstrates the entire period of performance:

Period of Performance

As noted in Section 3.4 above, performance is anticipated to begin no later than November 1, 2020; however, performance may begin earlier due to agency demands.

6.0 SPECIFIC REQUIREMENTS

6.1 On-Site Representative(s)/Supervisor(s)

The On-Site Representative/Supervisor is responsible for the overall work performed for all assigned contractor personnel in addition to the deliverables listed in section 6.6. This individual should possess the skills to supervise, administratively maintain files, generate reports with SDC supplied software, request appropriate warehouse supplies, keep timecards, and ensure compliance with the OSHA safety requirements and internal SDC safety program.

Additionally, this contractor representative will remain on site while the effort is being performed. The contractor representative shall have full authority to act for the contractor on all matters relating to the daily PWS requirements to include coordinating with the COR in performing work on individual task orders, managing and assigning work to contract employees; and managing contract employee’s leave, schedules, timecards, etc.

6.2. Shift Lead(s)

The Shift Lead is responsible for overall worked performed on Day & Second Shift, as applicable, by all the Materials Handlers.

6.3 Material Handler(s)

The Material Handlers provided under this PWS are involved in nonsupervisory efforts that include physical receiving, storing, and assembling for issue, shipment, and distribution, a wide variety of bin and bulk supplies, materials, equipment, and commodities using mechanized, automated, and manual material moving equipment, devices, and systems. The work requires general knowledge of the methods used in processing, handling, and storing of materials and equipment through a supply facility; the ability to log receipts, storage, and shipment data; and the ability to use manual or mechanized equipment to move, stack, bin, and position materials and equipment. The work also requires the ability to organize, arrange, and remove stock in storage areas in accordance with established procedures (see Attachment 1a, Standard Operating Procedures (SOP) HDOS Positive Airway Pressure (PAP) program and Attachment 1b, Standard Operating Procedures (SOP) EDOS program) to prevent damage, deterioration, and loss. Most work requires the incidental or regular use of hand lifts. The work also involves the use of mail processing systems to process incoming and outgoing mail/parcels of a variety of sizes, weights, and classes for shipment via the United States Postal Service, Federal Express, United Parcel Service and other mail carriers: this includes maintaining an accurate accounting and reporting system for manifesting and metering systems.

6.4 Quality Assurance Specialist(s)

The Quality Assurance Specialist is primarily responsible for providing direct daily production quality monitoring and warehouse supply oversight from all respective commodity stock groups for packaging and shipment to Veteran population and VA Medical Facilities. The Quality Assurance Specialist shall also be capable of performing all Material Handler duties.

6.5 Inventory Specialist(s)

The Inventory Specialist will be responsible for planning and determining the distribution and positioning of supplies; tracking of quantity, source and type of supplies; and conducting daily count of supplies. The Inventory Specialist will perform technical warehouse shipping and physical receiving, and some clerical duties in combination with ongoing supply activities. The work also involves analytical work in managing, regulating, coordinating or otherwise exercising control over supplies, equipment, or other warehoused material.

6.6 Deliverables

Quality Control Plan (QCP). The contractor is responsible for ensuring services are performed in accordance with PWS requirements. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor shall be required to develop and submit a QCP to the COR for Government approval within 10 days of the beginning of the performance period. The QCP shall outline how performance issues will be remedied or addressed (i.e. performance improvement plans, suspensions, reprimands and/or terminations).

Organizational Chart: The contractor shall provide the COR a copy of the organizational chart and a list of names of all personnel within ten (10) days of contract start date and within 10 days after every new task order is issued. Updated charts and lists are to be provided to the COR as personnel changes or reorganizations occur during the contract performance or any extensions thereto, but not less than on a quarterly basis.

Weekly Production Report: The On-Site Representative shall validate all work performed by signing off on production summary documents. When requested by the COR, the EDOS On-Site Representative and HDOS On-Site Representative shall provide a summary of duties performed/accomplishments for each employee by close of business, the last duty day of each week.

6.7 Schedule of Deliverables

The following table provides the schedule of deliverables required under all task orders as specified in this PWS. All deliverables and documentation shall be submitted in electronic format, unless otherwise instructed. The submitted electronic formats shall be compatible with approved Government computer software (such as .pdf, .doc, .xls, .ppt and other file types). Additional deliverables may be specified in the task orders.

6.8 Performance Standards

The following are the performance standards the Government will consider under this contract and subsequent task orders. Procedures for these tasks can be found in Attachment 1a- Standard Operating Procedures (SOP) HDOS –Positive Airway Pressure (PAP) program and Attachment 1b, SOP EDOS program. The contractor’s attainment of these standards shall be considered in mandatory performance reporting.

Quality Level

Selecting/Request Processing: Selects from stock the appropriate type, size and quantity of merchandise from all respective commodity groups.

Safety/Equipment Operation: Contractor employees will operate all SDC equipment safely and maintain a level of attention necessary to avoid any damage to the equipment, facilities, or government employees.

Customer Service: All interactions with internal and external customers are handled in a professional manner. Contract personnel conduct is conducive to a harmonious work environment.

IT Security: Supports Departmental Security Program by safeguarding VA’s information assets and completing computer security awareness training.

REMEDIES FOR NONPERFORMANCE

1. When performance is below standard for a given period of time, increase surveillance or contractor reporting.

2. When the contractor is not performing at the acceptable performance standards, set up remediation sessions with the CO and COR to determine why they are not meeting the performance standards established in the contract.

3. If remediation sessions do not correct performance deficiencies, the performance shall be reported accordingly in the contractor’s Contractor Performance Assessment Reporting Systems (CPARS) record and may result in termination of the contract.

7.0 Special Requirements

7.1 Quality Assurance Surveillance Plan (QASP). The contractor’s performance will be measured by a QASP that is included as Solicitation Attachment 5 and will be included in the resultant contract award.

7.2 Contract Kick-off meeting. The contractor shall attend a kick-off meeting at SDC or by teleconference with the Contracting Officer (CO) and the COR within 14 calendar days after the contract start date.

7.3 Key Personnel: Certain skilled experienced professional and/or technical personnel are essential for successful contractor accomplishment of the work to be performed under this contract. These are defined as "Key Personnel" and are those persons whose resumes were submitted for evaluation of the respondent’s quote. Key Personnel are the On-Site Representative/Supervisor and Day Shift Lead.

7.3.1 Key Personnel Substitution: If one or more of the key personnel for whatever reason becomes, or is expected to become, unavailable for work under this contract for a continuous period exceeding thirty (30) work days, or is expected to devote substantially less effort to the work than indicated in the respondent’s quote or initially anticipated, the contractor shall immediately notify the CO and shall, subject to the concurrence of the Contracting Officer and/or the authorized representative, promptly replace such personnel with personnel of at least substantially equal ability and qualifications.

7.3.2 All requests for approval of substitutions shall be in writing and provide a detailed explanation of the circumstances necessitating the proposed substitutions. They shall contain a complete resume for the proposed substitute, and any other information requested by the CO or needed by the CO to approve or disapprove the proposed substitution. The CO and the authorized representative will evaluate such requests and promptly notify the contractor of approval or disapproval thereof in writing.

7.4 Rights in Government Furnished Data and Materials: VA shall retain all rights and privileges, including those of patent and copyright, to all Government furnished data. The contractor shall neither retain nor produce for private or commercial use any data or other materials furnished under this Contract. The contractor agrees not to assert any rights in common law or in equity or establish any claim to statutory copyright to such data. These rights are not exclusive and are in addition to other rights and remedies to which the Government is otherwise entitled elsewhere in the contract or task orders.

8.0 Contract Information

8.1 The contract will remain in effect from the date of award through one (1) base year period (to include the Phase-In period) and four (4) one-year option periods if exercised.

8.2 This IDIQ contract does not obligate funds. The Government is obligated only to the extent of task orders issued against the IDIQ contract.

8.3 Fixed Price Task Orders: The terms and conditions in the IDIQ contract apply to all task orders placed pursuant to it. In the event of an inconsistency between the base contract and the task orders, the terms and conditions of the base contract will take precedence. The quantity of hours of each labor category will be stated at the task order level. The number of hours will comprise the fixed price amount and will typically be 12 months in duration; however, some orders may be less than 12 months in duration, as needed.

8.4 Authority: Only CO’s acting within the scope of their authority are authorized to make or approve any changes to any of the requirements of this contract, and notwithstanding any clauses contained elsewhere in this contract, this authority remains solely with the CO. Similarly, only the CO acting within the scope of their authority is authorized to make or approve any changes to any of the requirements of task orders issued in accordance with the terms and conditions of this contract. In the event the contractor performs a change based on guidance at the direction of any other person other than the CO, the change shall be considered to have been made without authority. Any price changes shall not be considered or incurred as a result thereof.

8.5 All questions concerning the base contract or task orders shall be directed to the CO. The contractor shall contact the CO with any questions regarding performance issues. In the event the contractor believes that services are ordered outside the terms and conditions of the contract, the contractor shall immediately contact the CO.

8.6 The COR for this contract shall be appointed following establishment.