QSE_36C78626Q50170.pdf

Document Number: 36C78626Q50170 Page 1 of 88

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

NOTE: OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24 & 30 1. REQUISITION NUMBER

F368320-26-2000016

PAGE 1 OF

5. SOLICITATION NUMBER

36C78626Q50170

2. CONTRACT NUMBER 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER 6. SOLICITATION ISSUE

DATE

04/29/2026

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME David Hester

b. TELEPHONE NUMBER (No collect calls) 8. OFFER DUE DATE / LOCAL

TIME

05/15/2026

16:00 ET

CODE 36C786

NATIONAL CEMETERY ADMIN (786)

NATIONAL CEMETERY ADMINISTRATION

DEPT OF VETERANS AFFAIRS

18434 JOPLIN RD.

TRIANGLE, VA 22172

9. ISSUED BY UNRESTRICTED OR X SET ASIDE: 100.00 % FOR

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

X SERVICE-DISALBED

VETERAN-OWNED

SMALL BUSINESS

(SDVOSB)

WOMEN-OWNED SMALL

BUSINESS (WOSB)

ECONOMICALLY DISADVANTAGED WOMEN-

OWNED SMALL BUSINESS (EDWOSB)

8(A)

NORTH AMERICAN INDUSTRY

CLASSIFICATION STANDARD

(NAICS): 561720

SIZE STANDARD: 22 million

10. THE ACQUISITION IS

SEE

SCHEDULE

11. DELIVERY FOR FREE ON BOARD

(FOB) DESTINATION UNLESS BLOCK IS

MARKED

0 Days: 0.00 %

0 Days: 0.00 % 0 Days: 0.00 % 0 Days: 0.00 %

12. DISCOUNT TERMS

13a. THIS CONTRACT IS

RATED ORDER UNDER THE

DEFENSE PRIORITIES AND

ALLOCATIONS SYSTEM –

DPAS (15 CFR 700)

13b. RATING

X REQUEST

FOR

QUOTE

(RFQ)

INVITATION

FOR BID

(IFB)

REQUEST

FOR

PROPOSAL

(RFP)

14. METHOD OF SOLICITATION

368320CODE15. DELIVER TO

PIKES PEAK NATIONAL CEMETERY (933)

DEPT OF VETERANS AFFAIRS (933)

PIKES PEAK NATIONAL CEMETERY

10545 DRENNAN ROAD

COLORADO SPRINGS, CO 80925

CODE 36C78616. ADMINISTERED BY

NATIONAL CEMETERY ADMIN (786)

NATIONAL CEMETERY ADMINISTRATION

DEPT OF VETERANS AFFAIRS

18434 JOPLIN RD.

TRIANGLE, VA 22172

FACILITY

CODE

CODE

TELEPHONE NUMBER

17a. CONTRACTOR/

OFFEROR

NCA-VACOCODE18a. PAYMENT WILL BE MADE BY

TUNGSTEN

http://www.tungsten-network.com/customer-campaigns/ veterans-affairs/

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER SEE ADDENDUM

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS

CHECKED

19. ITEM NUMBER 20. SCHEDULE OF SUPPLIES/SERVICES

(Use Reverse and/or Attach Additional Sheets as Necessary)

21. QUANTITY 22. UNIT 23. UNIT PRICE 24. AMOUNT

Please fill-out and sign the clause 852.219-75 on page 71. If not filled out, the offer will be consider unresponsive.

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Government Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE (FEDERAL ACQUISITION REGULATION) FAR 52.212-1, 52.212-4. FAR 52.212-3

AND 52.212-5 ARE ATTACHED. ADDENDA

ARE ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

X 28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS

SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS SUBJECT

TO THE TERMS AND CONDITIONS SPECIFIED.

29. AWARD OF CONTRACT: REFERENCE _____________________________

OFFER DATED _________________ . YOUR OFFER ON SOLICITATION (BLOCK

5) INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH

HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF THE CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 11/2021)

Prescribed by GSA - FAR (48 CFR) 53.212

Document Number: 36C78626Q50170 Page 2 of 88

19.

ITEM NUMBER

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: _________________________________

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

PARTIAL FINAL

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

COMPLETE PARTIAL FINAL

36. PAYMENT 37. CHECK NUMBER

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 42a. RECEIVED BY (Print)

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 11/2021) BACK

Document Number: 36C78626Q50170 Page 3 of 88

Table of Contents

Section Description Page Number

1 Continuation Sheet 1 Administative Guidance for Offerors.docx 1 PWS - Pikes Peak Janitorial 20260225.docx 2 Contract Clauses

52.252-2 Clauses Incorporated by Reference (Feb 1998) Deliveries or Performance 52.203-17 Contractor Employee Whistleblower Rights (Nov 2023) 52.203-19 Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements (Jan 2017) 52.209-6 Protecting the Government's Interest When Subcontracting with Contractors Debarred, Suspended, Proposed for Debarment, or Voluntarily Excluded (Jan 2025) 52.209-10 Prohibition on Contracting with Inverted Domestic Corporations (Nov 2015) 52.212-4 Contract Terms and Conditions-Commercial Products and Commercial Services (Nov 2023) 52.217-8 Option to Extend Services (Nov 1999) 52.217-9 Option to Extend the Term of the Contract (Mar 2000) 52.219-6 Notice of Total Small Business Set-Aside (Nov 2020) 52.219-14 Limitations on Subcontracting (Oct 2022) 52.222-3 Convict Labor (June 2003) 52.222-36 Equal Opportunity for Workers with Disabilities (Jun 2020) 52.222-41 Service Contract Labor Standards (Aug 2018) 52.222-50 Combating Trafficking in Persons (Oct 2025) 52.222-62 Paid Sick Leave Under Executive Order 13706 (Jan 2022) 52.226-8 Encouraging Contractor Policies To Ban Text Messaging While Driving (May 2024) 52.232-33 Payment by Electronic Funds Transfer-System for Award Management (Oct 2018) 52.232-40 Providing Accelerated Payments to Small Business Subcontractors (Mar 2023) 52.233-3 Protest after Award (Aug 1996) 52.233-4 Applicable Law for Breach of Contract Claim (Oct 2004) 52.244-6 Subcontracts for Commercial Products and Commercial Services (Oct 2025)

852.203-70 COMMERCIAL ADVERTISING (MAY 2018)

852.204-70 PERSONAL IDENTITY VERIFICATION OF CONTRACTOR PERSONNEL (MAY

2020)

852.219-73 VA NOTICE OF TOTAL SET-ASIDE FOR VERIFIED SERVICE-DISABLED

VETERAN-OWNED SMALL BUSINESSES (NOV 2022)

852.219-75 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING-CERTIFICATE OF

COMPLIANCE FOR SERVICES AND CONSTRUCTION (NOV 2022)

852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV 2018)

852.237-75 KEY PERSONNEL (OCT 2019)

852.242-71 ADMINISTRATIVE CONTRACTING OFFICER (OCT 2020)

52.222-90 Addressing DEI Discrimination by Federal Contractors

3 Documents, Exhibits, or Attachments 4 Solicitation Provisions

52.252-1 Solicitation Provisions Incorporated by Reference (Feb 1998) 52.203-18 Prohibition on Contracting with Entities that Require Certain Internal Confidentiality Agreements or Statements--Representation (Jan 2017) 52.204-7 System for Award Management (Nov 2024) 52.212-2 Evaluation-Commercial Products and Commercial Services (Nov 2021) 52.216-1 Type of Contract (Apr 1984)

852.209-70 ORGANIZATIONAL CONFLICTS OF INTEREST (OCT 2020)

852.252-70 SOLICITATION PROVISIONS OR CLAUSES INCORPORATED BY REFERENCE

(JAN 2008)

EOD Wage Determination 2015-5417

Document Number: 36C78626Q50170 Page 4 of 88

Section 1 - Continuation Sheet

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees) Quantity Price Break

0001 See Description Below

PSC: S201

CUSTODIAL JANITORIAL

SERVICES

12.000000 MO

Description: Monthly Janitorial Services

Period of Performance: 08/01/2026 - 07/31/2027

Reference Line: F368320-26-2000016 - 0001

Pricing Options: Base

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees) Quantity Price Break

0002 See Description Below

PSC: S201

CUSTODIAL JANITORIAL

SERVICES

6.000000 EA

Description: Bi-Monthly Ext Window Services

Period of Performance: 08/01/2026 - 07/31/2027

Reference Line: F368320-26-2000016 - 0002

Pricing Options: Base

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees) Quantity Price Break

0003 See Description Below

PSC: S201

CUSTODIAL JANITORIAL

SERVICES

2.000000 EA

Description: Semi Annual Light Fixture Services

Period of Performance: 08/01/2026 - 07/31/2027

Reference Line: F368320-26-2000016 - 0003

Pricing Options: Base

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees) Quantity Price Break

0004 See Description Below

PSC: S201

2.000000 EA

Document Number: 36C78626Q50170 Page 5 of 88

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees) Quantity Price Break

CUSTODIAL JANITORIAL

SERVICES

Description: Semi Annual Floor Maintenance Services

Period of Performance: 08/01/2026 - 07/31/2027

Reference Line: F368320-26-2000016 - 0004

Pricing Options: Base

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees) Quantity Price Break

10001 See Description Below

PSC: S201

CUSTODIAL JANITORIAL

SERVICES

12.000000 MO

Description: Monthly Janitorial Services

Period of Performance: 08/01/2027 - 07/31/2028

Reference Line: F368320-26-2000016 - 1001

Pricing Options: Option 0001

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees) Quantity Price Break

10002 See Description Below

PSC: S201

CUSTODIAL JANITORIAL

SERVICES

6.000000 EA

Description: Bi-Monthly Ext Window Services

Period of Performance: 08/01/2027 - 07/31/2028

Reference Line: F368320-26-2000016 - 1002

Pricing Options: Option 0002

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees) Quantity Price Break

10003 See Description Below

PSC: S201

CUSTODIAL JANITORIAL

SERVICES

2.000000 EA

Description: Semi Annual Light Fixture Services

Period of Performance: 08/01/2027 - 07/31/2028

Reference Line: F368320-26-2000016 - 1003

Pricing Options: Option 0003

Document Number: 36C78626Q50170 Page 6 of 88

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees) Quantity Price Break

10004 See Description Below

PSC: S201

CUSTODIAL JANITORIAL

SERVICES

2.000000 EA

Description: Semi Annual Floor Maintenance Services

Period of Performance: 08/01/2027 - 07/31/2028

Reference Line: F368320-26-2000016 - 1004

Pricing Options: Option 0004

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees) Quantity Price Break

20001 See Description Below

PSC: S201

CUSTODIAL JANITORIAL

SERVICES

12.000000 MO

Description: Monthly Janitorial Services

Period of Performance: 08/01/2028 - 07/31/2029

Reference Line: F368320-26-2000016 - 2001

Pricing Options: Option 0001

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees) Quantity Price Break

20002 See Description Below

PSC: S201

CUSTODIAL JANITORIAL

SERVICES

6.000000 EA

Description: Bi-Monthly Ext Window Services

Period of Performance: 08/01/2028 - 07/31/2029

Reference Line: F368320-26-2000016 - 2002

Pricing Options: Option 0002

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees) Quantity Price Break

20003 See Description Below

PSC: S201

CUSTODIAL JANITORIAL

SERVICES

2.000000 EA

Description: Semi Annual Light Fixture Services

Period of Performance: 08/01/2028 - 07/31/2029

Document Number: 36C78626Q50170 Page 7 of 88

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees) Quantity Price Break

Reference Line: F368320-26-2000016 - 2003

Pricing Options: Option 0003

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees) Quantity Price Break

20004 See Description Below

PSC: S201

CUSTODIAL JANITORIAL

SERVICES

2.000000 EA

Description: Semi Annual Floor Maintenance Services

Period of Performance: 08/01/2028 - 07/31/2029

Reference Line: F368320-26-2000016 - 2004

Pricing Options: Option 0004

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees) Quantity Price Break

30001 See Description Below

PSC: S201

CUSTODIAL JANITORIAL

SERVICES

12.000000 MO

Description: Monthly Janitorial Services

Period of Performance: 08/01/2029 - 07/31/2030

Reference Line: F368320-26-2000016 - 3001

Pricing Options: Option 0001

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees) Quantity Price Break

30002 See Description Below

PSC: S201

CUSTODIAL JANITORIAL

SERVICES

6.000000 EA

Description: Bi-Monthly Ext Window Services

Period of Performance: 08/01/2029 - 07/31/2030

Reference Line: F368320-26-2000016 - 3002

Pricing Options: Option 0002

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees) Quantity Price Break

30003 See Description Below

PSC: S201

2.000000 EA

Document Number: 36C78626Q50170 Page 8 of 88

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees) Quantity Price Break

CUSTODIAL JANITORIAL

SERVICES

Description: Semi Annual Light Fixture Services

Period of Performance: 08/01/2029 - 07/31/2030

Reference Line: F368320-26-2000016 - 3003

Pricing Options: Option 0003

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees) Quantity Price Break

30004 See Description Below

PSC: S201

CUSTODIAL JANITORIAL

SERVICES

2.000000 EA

Description: Semi Annual Floor Maintenance Services

Period of Performance: 08/01/2029 - 07/31/2030

Reference Line: F368320-26-2000016 - 3004

Pricing Options: Option 0004

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees) Quantity Price Break

40001 See Description Below

PSC: S201

CUSTODIAL JANITORIAL

SERVICES

12.000000 MO

Description: Monthly Janitorial Services

Period of Performance: 08/01/2030 - 07/31/2031

Reference Line: F368320-26-2000016 - 4001

Pricing Options: Option 0001

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees) Quantity Price Break

40002 See Description Below

PSC: S201

CUSTODIAL JANITORIAL

SERVICES

6.000000 EA

Description: Bi-Monthly Ext Window Services

Period of Performance: 08/01/2030 - 07/31/2031

Reference Line: F368320-26-2000016 - 4002

Pricing Options: Option 0002

Document Number: 36C78626Q50170 Page 9 of 88

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees) Quantity Price Break

40003 See Description Below

PSC: S201

CUSTODIAL JANITORIAL

SERVICES

2.000000 EA

Description: Semi Annual Light Fixture Services

Period of Performance: 08/01/2030 - 07/31/2031

Reference Line: F368320-26-2000016 - 4003

Pricing Options: Option 0003

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees) Quantity Price Break

40004 See Description Below

PSC: S201

CUSTODIAL JANITORIAL

SERVICES

2.000000 EA

Description: Semi Annual Floor Maintenance Services

Period of Performance: 08/01/2030 - 07/31/2031

Reference Line: F368320-26-2000016 - 4004

Pricing Options: Option 0004

Document Number: 36C78626Q50170 Page 10 of 88

ADMINISTRATIVE GUIDANCE FOR OFFERORS

Vendor Questions:

All vendor questions regarding this solicitation shall be submitted by email to the david.hester@va.gov no later than 5/5/2026 11:00 am EST. Questions received after this deadline may not be addressed, and answers will be provided via amendment NLT 5/9/2026 on SAM.gov.

Site Visit:

A site visit is scheduled for 10:00am on 5/4/2026. Vendors shall report to the Administration Building upon arrival and must arrive on time. Vendors are strongly encouraged to attend the site visit to ensure a full understanding of the requirements. No additional or repeat site visits will be scheduled.

Late Quotes:

Late quotes will not be accepted. Vendors are responsible for ensuring that their complete quote is submitted prior to the solicitation closing date and time.

SAM Registration:

Only quotes submitted by vendors that are actively registered in SAM.gov at the time of quote submission and award will be considered. Quotes from vendors that are not actively registered in

SAM.gov will be rejected as non-responsive.

Amendments:

Vendors are responsible for monitoring SAM.gov for all solicitation amendments up to the closing date.

Failure to acknowledge or comply with amendments may result in the quote being deemed non-responsive.

Review of the Solicitation:

Vendors shall read the entire solicitation, including all sections, attachments, specifications, and amendments, prior to submitting a quote. Vendors are responsible for ensuring that all requirements are addressed in their submission.

Completeness of Quote:

The Government will evaluate only the information submitted. The Government will not make assumptions about vendor capabilities, technical approaches, or past performance not clearly

Document Number: 36C78626Q50170 Page 11 of 88 documented in the quote. Vendors must provide complete, accurate, and detailed responses to all solicitation requirements.

(End of Document)

Document Number: 36C78626Q50170 Page 12 of 88

PERFORMANCE WORK STATEMENT

1. GENERAL INFORMATION

1.1. This is a performance-based contract for cemetery Janitorial services at Pikes Peak National

Cemetery, Colorado Springs, Colorado and hereafter referred to as “Pikes Peak” or “Cemetery.” The overall responsibility of the Contractor is to plan, coordinate, organize, manage, and perform the activities of “Janitorial services” described herein, which are required to maintain sanitation and an aesthetic appearance of the Cemetery’s Administration Office building, Maintenance building, and Honor Guard building. Total area of the three buildings to be serviced is approximately 6,267 square feet.

1.2. This Performance Work Statement describes the basic objectives of the Pikes Peak National

Cemetery Janitorial Program. The Performance Based Service Contract provides potential offerors the flexibility to develop cost effective solutions and the opportunity to propose innovative alternatives to meet the stated objectives. It also presents the Government with an opportunity to assess the offeror’s understanding of all aspects of the effort to be performed by eliminating the "how to" instructions to accomplish the required effort normally contained in the Statement of Work that the Government traditionally provides to prospective Offerors. Minimum acceptable levels of performance to meet the minimum requirements are outlined in the “Services Summary” contained in Attachment 1.

1.3. THE NATIONAL CEMETERY ADMINISTRATION MISSION

1.3.1. The National Cemetery Administration honors veterans with a final resting place and lasting memorial that commemorate their service to our Nation. National Cemeteries are National Shrines.

Therefore, the standards for management, maintenance, appearance and operational procedures performed by the Contractor have been established by the National Cemetery Administration to reflect this Nations’ concern and respect for those interred there. For this reason, the Contractor’s strict adherence to the

Performance Work Statement, Performance Work Requirements Summary, and Guidance Specifications shall be required and shall be essential.

1.4 THE NATIONAL CEMETERY ADMININSTRATION BACKGROUND

1.4.1. In 1999 Congress passed legislation requiring VA to ensure that National Cemeteries serve as a dignified and respectful setting. Each Cemetery is to be an expression of appreciation and respect of a grateful Nation for the service and sacrifice of her veterans.

1.4.2. Further, each National Cemetery is to be maintained as a National Shrine. A National Shrine is defined as a place of honor and memory that declares to the visitor/family who views it as a majestic setting, offering a sense of serenity, historic sacrifice, and nobility of purpose. The National Cemetery is a beautiful and awe-inspiring tribute to those who gave much to preserve our Nation’s freedom and way of life.

Document Number: 36C78626Q50170 Page 13 of 88

2. CONTRACT OBJECTIVES

2.1. To use an innovative and creative approach to manage the Cemetery’s Janitorial operations at the

Pikes Peak National Cemetery in order to maintain the high standards of appearance as a National Shrine, in accordance with best commercial practices and the requirements identified in this solicitation.

2.2. To have the Contractor perform to its Technical Performance Approach focused on criteria designed to maintain a satisfactory facility condition and present a clean, neat, and professional appearance.

2.3. The minimum length of the contract is planned for one (1) base period with up to four (4) one (1) year options individually exercised at the VA’s discretion and dependent on the availability of funds.

3. DESCRIPTION OF SERVICES

3.1. The Contractor shall furnish all personnel, supervision, professional expertise, equipment, tools, material, supplies, services, and quality control necessary to ensure that non-personal Janitorial services are performed at the Cemetery in a manner that will maintain a satisfactory facility condition and present a clean, neat, and professional appearance. The Contractor shall accomplish all cleaning tasks to meet the requirements of this PWS and the Service Summary (SS). Maximum cleaning frequencies are established in Attachment 2. Estimated square footages are established in Attachment 3. All work performed by the

Contractor shall be performed in accordance with all applicable laws, regulations, and commercial practices.

3.2. Areas to be cleaned:

3.3.1. Administration Building: Lobby, offices, conference room, kitchen, lunchroom, operation’s center, and five (5) restrooms.

3.2.2. Maintenance Building: Offices, kitchen, lunchroom, two (2) restrooms, and two (2) locker rooms.

3.2.3. Honor Guard Building: Vestibule, lounge, locker room, and two (2) restrooms.

4. ROUTINE FACILITY CLEANING SERVICES

4.1. Non-Carpeted Floors (Hard Floors: Ceramic Tile, VTC, Concrete, etc.). Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matters by effective daily cleaning. Cleaning shall be accomplished by the most appropriate method

(vacuum, sweep, dust mop, damp mop, wet mop, spot clean, etc.) and with cleaning solutions if applicable, for the specific floor type. Floor surfaces, to include grout, shall have a clean, uniform appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water after cleaning. Baseboards, corners, and wall/floor edges shall also be clean. Floors shall be continuously free of all debris such as paper, coins, and so forth. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning. “Wet Floor” signs shall be used when appropriate.

4.2. Carpeted Floors. Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matters by effective daily vacuuming. Efficient vacuum cleaners shall offer high airflow, high efficiency filtration, and an adjustable rotating brush agitation for more effective soil removal. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. All tears, burns, or unraveling shall be brought to the attention of the

Document Number: 36C78626Q50170 Page 14 of 88

Contracting Officer’s Representative (COR). Area and throw rugs shall also receive this service. Floors shall be continuously free of all debris such as paper, coins, and so forth. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning. Plastic protectors under desks shall be cleaned.

4.3. Entrances and Entrance Platforms. Shall be cleaned daily, sweeping and trash removal as a minimum.

4.4. Kitchens, Breakrooms, and Lunchrooms. All surfaces of tables, countertops, and chairs shall be cleaned and disinfected using a disinfectant detergent. Sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and other foreign matters. Clean the outside surfaces of microwaves and refrigerators in the Admin and Maintenance buildings. Wipe out interior of microwaves and sinks located in lunchrooms and kitchen areas using disinfectant solutions.

4.5. Dusting Horizontal Low Surfaces. Low dusting includes surfaces within 6’ of the floor and must be free of dust, lint, cobwebs, and litter. Dust office furniture, file cabinets, tables, chairs, ledges, partitions, vents, railings, equipment housings, windowsills, and all other horizontal office furniture and accessories; including pictures, fire extinguishers, and items in the foyer. Waiting room chairs shall be dusted and vacuumed weekly.

4.6. Drinking Fountains. Contractor shall clean all facility’s drinking fountains. All porcelain and polished metal surfaces, including the orifices and drains, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

4.7. Spot Clean Vertical Surfaces. Spot clean all doors, door frames, kick plates, base boards, storage lockers, interior lighting fixtures, and areas around light switches, removing fingerprints, smudges, and scuff marks. Thoroughly clean soiled wall coverings and chairs throughout the contract coverage area.

Clean the informational kiosk screen located at the Administration building with a non-abrasive cleaner that will not harm the plastic screen. Computer monitors will not be cleaned with any products, only dusted.

4.8. Windows, Interior Glass, and Entrance Glass. All interior window surfaces, interior glass, entryway and entrance door glass (inside and out), including glass in all doors, partitions, walls, display cases, and directory boards shall show no trace of film, dirt, smudges, water, or other foreign matter.

4.9. Clean Floor (Walk-Off) Mats and Kiosk Area. Vacuum and/or clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location. Sweep and spot clean area around kiosk.

4.10. Trash and Recyclables Collection/Removal. All trash and recyclable containers shall be emptied, transported, and disposed of in designated area(s) along with recyclables collected and placed in designated area(s) ensuring containers returned to their original locations. (Note: All cardboard is classified as recyclable and should be treated as such.) The shredder bins shall be emptied and treated as recycling no less than weekly or when the bin(s) are full. The Contractor shall replace any obviously soiled, worn, or torn plastic liners each visit. Trash and recycling receptacles shall be left clean, free of foreign matter, and free of odors on the inside and outside of the receptacle at least weekly.

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4.11. Submittal of Facility Defects. When routine facility defects (e.g. dripping faucet, loose door, loose window frame, etc.) and/or fire hazards are discovered, they shall be reported to the COR. Lost and found articles shall be turned over to the COR.

4.12. Closing Procedures. Arrange furniture to original position. Report any damage or unusual circumstances. All janitorial closets shall remain clean, orderly, and sanitary to ensure a safe and compliant workplace environment daily. This includes maintaining accurate inventory, ensuring all chemicals are stored in properly labeled containers, removing trash daily, updating SDS documentation, and keeping all hazardous materials properly stored in accordance with Annual Workplace Evaluation

(AWE) standards and OSHA requirements.

5. ROUTINE RESTROOM/LOCKER ROOM CLEANING SERVICES

5.1. Clean and Disinfect. All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures and faucets, exposed pipes, partitions, dispensers, walls, stalls, stall doors, entry doors (including handles, kick plates, ventilation grates, metal guards), light fixture covers, and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals shall be free of spots, water spots, scale buildup, soap scum, odors, or any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge/stain free. Vents (within 72 inches of the floor) shall be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and other removable matters. Walls and grout below six feet shall be free of all film, spots, and detergent buildup.

5.2. Restroom Floor Care. All floor surfaces shall be maintained in accordance with paragraph 4.1. by effective routine cleaning. Moveable items shall be tilted or moved to sweep and damp mop underneath.

Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue.

5.3. Stock and Refill Restroom Supplies. Contractor shall ensure restrooms are stocked and dispensers are filled sufficiently so any provided supplies, including toilet tissue, paper towels, and hand soap, do not run out. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall refill within two (2) hours of notification. Toilet tissue, paper towels, hand soap, and plastic trash bags/liners shall be supplied by the Contractor.

5.4. Restroom Trash Removal. All trash containers in restrooms and locker rooms, including sanitary napkin disposal containers, shall be emptied, trash disposed of, and containers returned to or reassembled in their original locations. The Contractor shall replace plastic trash can liners each visit. Trash receptacles shall be left clean, free of foreign matter, and free of odors on the inside and outside of the receptacle at least weekly.

5.5. Restroom Checklists. The Contractor’s employee(s) on duty shall sign off daily on the restroom checklists, which are generally located in the foyers or attached to the doors of the public restrooms and staff restrooms.

6. PERIODIC CLEANING SERVICES (Services performed on a monthly, bi-monthly, quarterly, or semi-annually basis). These services will need to be coordinated with the COR if any will be done after hours and/or during the weekend.

6.1. Monthly High Dusting and Spot Cleaning. High dusting includes surfaces 6’, up to a max 10’, above the floor. Surfaces include items such as ceiling fans, clocks, pictures, ledges, windowsills, interior and exterior lights and pipes. Damp wipe all vertical blind surfaces. Remove any cobwebs. Clean and

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6.2. Monthly Air Register, Diffuser, and Grille (Vent) Cleaning. Includes the outside part accessible to cleaning, without removal of registers, diffusers, or grilles. This cleaning is in addition to cleaning of the outside fixture performed as part of the routine cleaning.

6.3. Bi-Monthly Exterior Window Cleaning (To be performed within the 1st week of every other month throughout the year). All exterior glass surfaces that are in integral part of the outer surface of the building shall be cleaned no less than bi-monthly during the designated period and show no traces of film, dirt, smudges, water, or other foreign material.

6.4. Semi-Annual Hard Floor Maintenance (To be performed in April and October; after normal duty hours, beginning at 4:30 p.m. to 10:00 p.m. or on the weekends 7:00 a.m. to 4:00 p.m.). Pertaining floors shall be cleaned, scrubbed, stripped, sealed, waxed, and polished as required for the appropriate surface to maintain, protect, and ease normal routine floor cleanings. After periodic maintenance, floor surfaces shall have a uniform clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

6.5. Semi-Annual Carpet Restorative Cleaning (To be performed in April and October; after normal duty hours, beginning at 4:30 p.m. to 10:00 p.m., or on the weekends 7:00 a.m. to 4:00 p.m.). Carpets

(including outside carpeted mats) shall be deep cleaned to remove embedded soil from carpet fibers.

Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction, and drying. After deep cleaning, the carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location after the carpet has dried.

6.6. Semi-Annual Light Fixture Cleaning (To be performed in March and September). Ceiling lights, emergency lights, patio lights, outside entrance and all lights (except desk and table lights) shall have their covers removed and the Contractor shall clean the light inside and out. This cleaning is in addition to cleaning of the outside fixture performed as part of the routine cleaning.

7. CONTRACTOR WORK HOURS AND WORKDAYS

7.1. Routine services provided under this Contract shall be furnished Monday through Friday, during the standard duty hours of 8:00 a.m. and 4:30 p.m., starting at the Administration and Maintenance buildings at 8:00 a.m. until complete, then continuing to the Honor Guard building. Contractor shall check in with the COR at the start of each workday for accountability and any special notes for the day.

7.2. Some Periodic Cleaning Services (see Paragraph 6.) shall require the Contractor to work after normal duty hours. In such cases, the Contractor shall submit the request to work to the COR at least five

(5) workdays in advance of performing said services.

7.3. The Contractor shall be required to perform services on Memorial Day and Veterans Day, even if those holidays fall within a weekend. The Contractor shall not perform services on any other Federal

Holidays or any other day specifically declared by the President of the United States to be a national holiday. Should a holiday fall on the scheduled workday, the workday shall be moved to the day before or the day after the holiday. All work must be completed within the hours allotted in the Contract.

8. BUILDING SECURITY

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8.1. No keys will be provided to the Contractor. (See Paragraph 4.12, Closing Procedures)

8.2. Upon completing work in an area, Contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure.

8.3. The Contractor shall notify the COR when unauthorized or suspicious persons are seen on the premises.

9. SAFETY

9.1. The Contractor shall display warning signs that have been approved by the Contracting Officer’s

Representative (COR) in all areas where housekeeping operations may cause traffic obstruction or personnel hazard.

9.2. The cleaning of lobbies and corridors resulting in a temporary wet or slippery floor surface shall be accomplished so that it will not be necessary for personnel to cross the wet surface to gain access to other areas.

9.3. Contractor personnel shall turn off all lights in unoccupied areas after cleaning is performed.

Contractor personnel shall check and ensure encountered areas are locked. Ensure areas are secured and windows closed and locked. The COR or designee shall be notified of any unlocked doors or windows during his/her duty hours.

10. CONTRACTOR FURNISHED EQUIPMENT/SUPPLIES

10.1. The contractor shall furnish the supplies necessary to perform all services required. Supplies and equipment shall meet the specifications below and comply with VA, Federal, or State Occupational

Safety and Health Standards and Fire regulations.

10.2. All items shall be approved by the COR prior to being used. New supplies or changes in previously approved material shall require product literature and may require samples.

10.3. Contractor personnel shall not use steel wool, abrasive metal cleaners, or any other cleaning materials or supplies which could cause damage to property. At no time shall chairs, wastebaskets, brooms, mops or any other items normally placed on the floor be placed on any surface of furniture or equipment.

10.4. Contractor’s equipment shall be compatible with existing sources of furnished electrical power.

All equipment shall comply with current safety standards. All equipment shall be cleaned with a disinfectant detergent each day prior to storage.

10.5. Rotary floor polishing, buffing and scrubbing machines, shall be equipped with brush or pad head drive assemblies made of non-porous materials. Equipment will be checked for electrical safety and records maintained.

10.6. All electrically operated equipment shall be equipped with quiet-type motors, be third wire grounded, and equipped with an appropriate length of UL approved three-conductor cord. Extension cords are prohibited.

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10.7. All wheeled and movable equipment shall be equipped with protective non-marking wheels and rubber bumpers or guards around the entire perimeter. No part of the equipment (except fixed handles) shall protrude beyond the rubber bumpers.

10.8. When not in use, equipment shall be stored in designated areas only. Trash containers shall be washed each day prior to storage.

10.9. Supplies and equipment shall not be transported in trash barrels, mop buckets, etc. All material not immediately used shall be properly stored.

10.10. Supplies and equipment reserved for use in designated areas shall not be transferred to the other areas. All such items assigned shall be plainly marked with the area’s designation.

10.11. Floor Polishing Liquid – The liquid shall be synthetic co-polymer plastic (not a wax), water emulsion with a solid content of at least 16 percent, removable by detergent scrubbing, safe for use on all synthetics, and resist scuffing and water penetration.

10.12. Stripping Compound – The product shall be purely synthetic, non-ionic, biodegradable, and contain no animal or vegetable soaps, abrasives, bleach, alcohol, ammonia, or other ingredients which would produce any harsh, harmful, or noxious odors or fumes, either in use or in storage. It is permissible to use a special detergent stripper specially designed for use in automatic scrubber equipment, so long as it meets the above requirements.

10.13. Mops – Non-disposable mop heads shall be neutral colored and made of rayon yam. Cotton yam may be used only if the disinfectant-detergent is not a quaternary ammonium compound as cotton neutralizes quats. Mop heads shall be washed in housekeeping closet sinks.

10.14. Cloths, Impregnating, Dusting and Sweeping – These cloths shall be tubular cotton with 18 percent to 22 percent non-oil impregnation by weigh, and the impregnations compound shall be registered with EPA.

10.15. Vacuum Cleaners – All vacuum equipment shall have an industrial use micro-static impaction type filtration system, which shall filter out all dust and bacteria particles larger than 0.3 microns and shall be equipped with quiet-type motors. All vacuum equipment (i.e. tank, hose, and bag) shall be cleaned daily. Vacuum filters shall be cleaned weekly.

10.16. Other Items –

10.16.1. Floor Polisher – Floor polishers shall have a non-porous scrubbing surface to inhibit bacterial growth.

10.16.2. Mop Buckets – The double bucket mopping system shall be used. Buckets shall be constructed of nonporous, acid resistant, seamless material.

10.16.3. Signs – Signs shall contain easily understood directions, in English.

10.16.4. Contractor Equipment – The Cemetery shall not be held responsible for any items of

Contractor’s equipment which are lost, damaged, or stolen. The contractor shall tag all contractor owned equipment for identification.

11. GREEN CLEANING

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11.1. The Contractor shall use green cleaning products and processes. Green cleaning is a planned and organized approach to cleaning that is designed to protect the occupants and workers' health and reduce the impact on human health and the environment. Unlike a traditional cleaning program, a green

Janitorial program takes a holistic approach to building cleaning and goes beyond simple appearances to focus on health and environmental impacts.

11.2. Green cleaning products and processes include, but are not limited to products containing recycled content, environmentally preferable products and services, vacuum cleaners with High

Efficiency Particulate Air (HEPA) filtration, bio-based products, and products and services that minimize the use of energy, water, and other resources. In addition to compliance with these requirements, the

Contractor shall follow all applicable standard industry practices including, but not limited to, those published by the National Institute of Building Sciences (NIBS), American Society of Testing Materials

(ASTM), and Carpet and Rug Institute (CRI), as well as applicable standards of the Environmental

Protection Agency (EPA).

11.3. The Contractor shall take every precaution to ensure that, if available, only safe and environmentally preferable products are used. Preference must be given to cleaning products that meet the following: United States Department of Agriculture (USDA) designated bio-based products, Green

Seal certified (Standard GS-37 for Commercial and Institutional Cleaners, Comprehensive Procurement

Guidelines (CPG)), and applicable Executive Orders.

11.4. The Contractor shall give preference to supplies and products that are "environmentally preferable". The list of Comprehensive Procurement Guideline (CPG) items are available at http://www.epa.gov/cpg and their associated Recovered Materials Advisory Notices (RMAN’s) are available at https://www.epa.gov/smm/regulatory-background-comprehensive-procurement-guideline-program-cpg. Items such as trash bags are on the CPG list. This includes concentrated and ready-to-use cleaning chemicals (spray bottles must be labeled with the contents) that use ecologically sound packaging, are phosphate-free, non-corrosive, non-combustible, non-poisonous, non-reactive, and non-aerosol; contain no carcinogens, mutagens and teratogens; contain no ozone-depleting substances; and are bio-based and fully biodegradable. Such products must have lower toxicity and reduced potential for skin, eye, and respiratory irritation than comparable products used for the same purpose and must contain no unnecessary dyes or fragrances. Concentrations are preferable compared to ready-to-use products and should be used wherever possible. Furthermore, dilution control equipment (use equipment or systems consistent with those specified or recommended by the manufacturer of the concentrated products) should be employed to ensure correct dilutions of concentrations and to protect workers from exposure to concentrated chemicals. Preference must be given to cleaning products meeting the following Green Seal

Standards: GS-37 for Commercial and Institutional Cleaners for those product categories covered by this

Standard (https://greenseal.org/standards/gs-37-cleaning-products-for-industrial-and-institutional-use/) and GS-34 for Degreasers (https://greenseal.org/standards/gs-34-cleaning-and-degreasing-agents/).

11.5. The Contractor must give preference to floor finish and floor maintenance products that are free of metals, such as zinc, arsenic, lead, cadmium, cobalt, chromium, mercury, nickel, or selenium.

12. CHEMICAL STORAGE AND SAFTEY DATA SHEETS

12.1. The Contractor shall furnish to the COR all Safety Data Sheets (SDS) for any materials used in the performance of this contract. All new products used during the life of the contract must have SDS provided to the COR prior to bringing these products on site and being used. The Contractor shall use only commercially available products that meet Federal, State, and local codes. The COR must contact the Contractor immediately if any item is deemed inappropriate for use under this contract.

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12.2. Contractor shall maintain the SDS in a location accessible to all employees and shall advise the

COR of their location. The SDS shall be available for inspection by the COR on request.

12.3. Contractor shall store chemicals and cleaning supplies in an area designated by the COR (see

Paragraph 15, USE OF CEMETERY FACILITIES). ALL CONTAINERS shall be clearly marked as to their contents, and the Contractor shall provide spill containers for all liquids. The Contractor shall contain, fully clean up, and report all spills on Government property in a manner that complies with all applicable Federal, State, and local laws and regulations, or otherwise stated herein, and the Cemetery

Spill Control Plan at no additional cost to the Government.

13. STANDARDS OF EMPLOYEE CONDUCT

13.1. Contractor personnel shall be required to adhere to the following standards of dress and conduct, as briefly mentioned here, while performing work in the National Cemetery. These standards and regulations are enforceable under Title 38, U.S.C., Part I, Chapter 9, Section 901.

13.2. Contractor personnel shall be fully clothed at all times, to include upper garment to cover body from the waist to the neck and long pants or slacks. Clothing shall be clean, presentable, and suitable for the work while maintaining proper appearance and decorum indicative for a National Shrine. Proper personal hygiene is imperative. T-shirts and/or tank tops as outer garments are prohibited. Garments, which have a message, slogan, or printing of any kind other than the Contractor’s business attire, are prohibited. Protective/safety clothing and shoes shall meet or exceed OSHA and state requirements.

Uniform shirts and hats are acceptable as long as they meet all other attire requirements and are uniform among all Contractor employees.

13.3. Behavior and language must be appropriate, reverent, and respectful at all times. The

Contractor’s personnel shall not engage in loud or boisterous behavior, angry outbursts, or use of profane or abusive language at any time on Government premises. Playing radios and/or electronic games/devices shall only be done at lunchtime and in designated break areas. Due to the sensitive mission of the Cemetery, Contractor employees will come into daily contact with grieving individuals, therefore Contractor employees will exercise and exhibit absolute decorum, courtesy, and respect while within the cemetery or at its perimeter or entrances. Inquiries from Cemetery visitors shall be politely referred to Government Cemetery staff. Gratuities of any kind are strictly prohibited.

13.4. The Contractor’s personnel shall consume food and beverages only within areas designated by the COR. Intoxication, violence, or criminal acts of any kind will not be tolerated and is cause for immediate removal from Government property. Use or sale of intoxicating beverages and/or drugs is strictly prohibited. Use of tobacco products is only allowed in specific areas designated by the COR.

14. PARKING AND VA REGULATIONS

14.1. Contractor employees may park privately owned vehicles in the area designated for parking by the COR. It is the responsibility of the Contractor to ensure his employees park in the appropriate designated parking areas. The Cemetery will not validate or make reimbursement for parking violations of the Contractor’s employees under any conditions. Smoking is prohibited inside any building at the

Cemetery. Possession of weapons is prohibited. Enclosed containers, including tool kits, shall be subject to search. Violations of VA regulations may result in citation/summons answerable in the United States

(Federal) District Court, or another appropriate jurisdiction/agency.

15. USE OF CEMETERY FACILITIES

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15.1. The Cemetery shall provide the Contractor space for supplies and equipment storage.

15.2. The Government shall not be responsible for any loss, damage, or theft of Contractor items.

Contractor shall be responsible for acceptable standards of housekeeping and Janitorial maintenance of

Cemetery facilities used by Contractor's employees.

15.3. Electricity and water WILL be furnished by the Government for Contractor’s use. Phone service will NOT be provided by the Government for the Contractor’s use.

16. SUPERVISION AND TRAINING

16.1. The Contractor shall establish and maintain an office through which the Contract Manager or alternate(s) can be contacted during duty hours. The Contract Manager or alternate shall be available during standard duty hours to meet at the Cemetery within one (1) hour with the Government personnel designated by the CO to discuss problem areas. The Contractor shall provide the COR a telephone number(s) where surveillance results and complaints can be reported. The Contractor shall also provide the COR with the names and phone/pager numbers of Contractor POCs for after business hours including nights, weekends, and Holidays. This information will be kept and updated by the Contractor whenever personnel changes occur. The Contract Manager or alternate shall have full authority to act for the

Contractor on all contract matters relating to the daily operation of this contract.

16.2. The Contractor shall be responsible for maintaining satisfactory standards of personnel conduct and work performance and shall administer disciplinary action as required. The Contractor is expected to remove any employees from the Cemetery for cause, to include, but not limited to, safety violations, other misconduct in performance of duty under these specifications and/or conduct contrary to the best interests of the Government. If the Contractor fails to act in this regard, or the reason for a removal is immediately required to protect the interests of the Government, the COR may direct the removal of an employee from the premises.