36C78619Q0351-002.docx

?.## QUALITY ASSURANCE SURVEILLANCE PLAN

QUALITY ASSURANCE SURVEILLANCE PLAN

1. Quality Assurance Surveillance Plan: The QASP will consist of periodic inspections conducted by the COR or his/her designee, and by visitor input (in the form of complaints of poor service or responses on good service). A completed evaluation covering the items listed in the “Management Support Rating Criteria” (enclosed below) will be forwarded to the Contracting Officer every four (4) months, by the COR.

2. MANAGEMENT SUPPORT RATING CRITERIA

The criteria for acceptable and unacceptable performance are as follows:

A. Contract requirements. The criteria for requirements are the level of performance deemed acceptable to the Government.

B. If the quality of work does not comply with the contract requirements the COR will initiate, and the Contractor shall be required to complete a Contract Discrepancy Report (CDR).

C. If the level of performance is deemed unacceptable to the Government concurrent with two unsatisfactory ratings, monthly payment will be reduced for unsatisfactory performance by the percentage as shown in the chart below: