Attachment 12 Performance Standards.pdf

This document is a Performance Standards table dated 11/1/2024 for a VA contract opportunity related to staffing services at the Murfreesboro CMOP (Consolidated Mail Outpatient Pharmacy). The table details prescription processing performance standards across multiple production areas and task types, including EF (likely a specific pharmacy area) and SJ production zones. Performance standards are measured in prescriptions per hour for various activities such as labeling, packing, PV (potentially "process verification"), SAP, RLS, and tote handling.

The performance standards vary significantly across different production areas and task types, ranging from 40 prescriptions per hour (for EF Control Pack and EF Manual Pack) to 600 prescriptions per hour (for EF Control Tote, EF Manual Tote, and SJ Aframe Tote). Different task types within the same production area have markedly different hourly prescription processing expectations, such as EF Control PV at 375 prescriptions per hour versus EF Control Pack at just 40 prescriptions per hour. These standards are part of the solicitation (36C77022R0003) for staffing services at the Murfreesboro CMOP, issued by the Department of Veterans Affairs Veterans Health Administration.