S02 - RFQ -- 36C26125Q0579 .pdf

31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT)

Maricela Berrones-Gauger

Contracting Officer

30c. DATE SIGNED

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NO. PAGE 1 OF

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

Austin Mitts - Austin.Mitts@va.gov

36C26125Q0579

b. TELEPHONE NO. (No Collect Calls)

559-225-6100 x 6584

07-11-2025

8. OFFER DUE DATE/LOCAL

TIME 08-08-2025

12:00 PM PDT

9. ISSUED BY CODE

Department of Veterans Affairs

Network Contracting Office (NCO) 21

10. THIS ACQUISITION IS

SMALL BUSINESS

X UNRESTRICTED OR SET ASIDE: % FOR:

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

HUBZONESMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

NAICS: 624229

SIZE STANDARD:

$19 Million

SMALL BUSINESS 8(A)

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

N/A

14. METHOD OF SOLICITATION

X RFQ IFB RFP

15. DELIVER TO CODE

"See Performance Work Statement"

16. ADMINISTERED BY CODE

Department of Veterans Affairs

Network Contracting Office (NCO) 21

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

FMS-VA-2(101) Financial Services Center

PO BOX 149971

Austin TX 78714-9971

PHONE: FAX:

TELEPHONE NO. UEI: EFT:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

ITEM NO.

20. See CONTINUATION Page

SCHEDULE OF SUPPLIES/SERVICES

This is a Request for Quote (RFQ) for Housing Support

Specialist(s) at 250 Kearny St in accordance with the

Performance Work Statement to support San Francisco VA

Medical Center HUD VASH Program

Carefully read "ADDENDUM to FAR 52.212-1 INSTRUCTIONS TO

OFFERORS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES"

and "VAAR 852.273-73 EVALUATION-HEALTH-CARE RESOURCES" when responding to this RFQ.

Email questions for this RFQ to:

Austin.Mitts@va.gov by 7/25/2025, 12PM PST

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA See CONTINUATION Page

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE ARE NOT ATTACHED.

ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

29. AWARD OF CONTRACT: REF. OFFER

DATED . YOUR OFFER ON SOLICITATION

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION STANDARD FORM 1449 (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

X mailto:Austin.Mitts@va.gov mailto:Austin.Mitts@va.gov

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL

PRODUCTS AND COMMERCIAL SERVICES

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 PRICE/COSTSCHEDULE

B.3 PERFORMANCE WORK STATEMENT

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL

PRODUCTS AND COMMERCIAL SERVICES (NOV 2023)

C.2 52.204-21 BASIC SAFEGUARDING OF COVERED CONTRACTOR

INFORMATION SYSTEMS (NOV 2021)

C.3 52.216-18 ORDERING (AUG 2020)

C.4 52.216-19 ORDER LIMITATIONS (OCT 1995)

C.5 52.216-22 INDEFINITE QUANTITY (OCT 1995)

C.6 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.7 52.232-19 AVAILABILITY OF FUNDS FOR THE NEXT FISCAL YEAR (APR

1984)

C.8 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.9 VAAR 852.201-70 CONTRACTING OFFICER'S REPRESENTATIVE (DEC

2022)

C.10 VAAR 852.203-70 COMMERCIAL ADVERTISING (MAY 2018)

C.11 VAAR 852.204-71 INFORMATION AND INFORMATION SYSTEMS

SECURITY (FEB 2023)

C.12 VAAR 852.211-76 LIQUIDATED DAMAGES - REIMBURSEMENT FOR

DATA BREACH COSTS (FEB 2023)

C.13 VAAR 852.215-70 SERVICE-DISABLED VETERAN-OWNED AND

VETERAN-OWNED SMALL BUSINESS EVALUATION FACTORS (JAN 2023)

(DEVIATION)

C.14 VAAR 852.215-71 EVALUATION FACTOR COMMITMENTS (OCT 2019) ... 41

C.15 852.222-71, Compliance with Executive Order 13899 (Deviation) (April 2025) ... 41

C.16 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS

(NOV 2018)

C.17 VAAR 852.237-70 INDEMNIFICATION AND MEDICAL LIABILITY

INSURANCE (OCT 2019)

C.18 VAAR 852.237-74 NON-DISCRIMINATION IN SERVICE DELIVERY (OCT

2019)

C.19 VAAR 852.242-71 ADMINISTRATIVE CONTRACTING OFFICER (OCT

2020)

C.20 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO

IMPLEMENT STATUTES OR EXECUTIVE ORDERS—COMMERCIAL

PRODUCTS AND COMMERCIAL SERVICES (JAN 2025) (DEVIATION FEB 2025)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

SECTION E - SOLICITATION PROVISIONS

E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (SEP 2023)

E.2 52.204-24 REPRESENTATION REGARDING CERTAIN

TELECOMMUNICATIONS AND VIDEO SURVEILLANCE SERVICES OR

EQUIPMENT (NOV 2021)

E.3 52.204-29 FEDERAL ACQUISITION SUPPLY CHAIN SECURITY ACT

ORDERS—REPRESENTATION AND DISCLOSURES (DEC 2023)

E.4 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT

2018)

E.5 52.216-1 TYPE OF CONTRACT (APR 1984)

E.6 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.7 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE

(FEB 1998)

E.8 VAAR 852.215-72 NOTICE OF INTENT TO RE-SOLICIT (OCT 2019)

E.9 VAAR 852.233-70 PROTEST CONTENT/ALTERNATIVE DISPUTE

RESOLUTION (OCT 2018)

E.10 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (OCT 2018)

E.11 VAAR 852.273-70 LATE OFFERS (NOV 2021)

E.12 VAAR 852.273-73 EVALUATION - HEALTH-CARE RESOURCES (NOV 2021)

E.13 VAAR 852.273-74 AWARD WITHOUT EXCHANGES (NOV 2021)

E.14 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—

COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (MAY 2024)

(DEVIATION FEB 2025)

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C261

Network Contracting Office (NCO) 21

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award

Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Monthly in Arrears

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests. Invoicing shall be in accordance with the requirements of The

Department of Veterans Affairs Financial Services Center (VAFSC). The latest information shall be used for invoicing and payments and may change during the period of performance of this acquisition. Current invoicing information is located at http://www.fsc.va.gov/einvoice.asp.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

http://www.fsc.va.gov/einvoice.asp

B.2 PRICE/COST SCHEDULE

The guaranteed minimum award amount for this contract is $1,000.00. The maximum aggregate value of orders that can be placed under this contract is $6,200,000.00. The Government does not guarantee that it will place any orders under this contract more than the guaranteed minimum award amount. Estimated quantity as indicated on this schedule does not limit nor does it guarantee the number of units to any specific number of units at any time. The number of units being utilize may vary from day to day. The total number of units per period shall not be exceeded unless authorized in writing by a warranted, VA Contracting Officer.

ITEM INFORMATION

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

1001 1.00 YR

HUD-VASH Housing Support

Staff Services 24/7/365

Ordering Period: 1

POP Begin: 10-01-2025

POP End: 09-30-2026

PRINCIPAL NAICS CODE: 624229 - Other Community Housing

Services

PRODUCT/SERVICE CODE: G099 - Social - Other

MANUFACTURER PART NUMBER (MPN): N/A

2001 1.00 YR

Ordering Period: 2

POP Begin: 10-01-2026

POP End: 09-30-2027

PRINCIPAL NAICS CODE: 624229 - Other Community Housing

Services

3001 1.00 YR

Ordering Period: 3

POP Begin: 10-01-2027

POP End: 09-30-2028

PRINCIPAL NAICS CODE: 624229 - Other Community Housing

Services

4001 1.00 YR

HUD-VASH Housing Support

Staff Services 24/7/365

Ordering Period: 4

POP Begin: 10-01-2028

POP End: 09-30-2029

PRINCIPAL NAICS CODE: 624229 - Other Community Housing

Services

PRODUCT/SERVICE CODE: G099 - Social - Other

MANUFACTURER PART NUMBER (MPN): N/A

5001 1.00 YR

HUD-VASH Housing Support

Staff Services 24/7/365

Ordering Period: 5

POP Begin: 10-01-2029

POP End: 09-30-2030

PRINCIPAL NAICS CODE: 624229 - Other Community Housing

Services

PRODUCT/SERVICE CODE: G099 - Social - Other

GRAND TOTAL

B.3 PERFORMANCE WORK STATEMENT

PERFORMANCEWORKSTATEMENT

250 Kearny Street Project-Housing Support Services

1. INTRODUCTION

The San Francisco VA Health Care System collaborates with the City of San Francisco and a Contracted entity to provide permanent, supported housing to previously unhoused Veterans at the 250 Kearny Street Project located in San Francisco’s

Financial District. HUD-VASH, Housing and Urban Development and VA Supported

Housing, have partnered since 1992 and share the mission to move Veterans and their families out of homelessness to safe, affordable, permanent housing, ending the cycle of homelessness.

The Kearny Street Project allocates Housing Choice Vouchers administered through the local Public Housing Authority. The City of San Francisco provides the 250

Kearny St. property (master lease), VA provides comprehensive case management services to the Veteran residents, and a contracted entity provides property management and on-site supportive services, including the contracted Housing Support

Services work requirement. The VA contribution is the provision of clinical services to

HUD- VASH enrolled Veterans to acquire and retain housing, to facilitate the attainment of recovery goals, and linkage to the VA and community services through clinical services. These clinical services include social work, case management, nursing and other ancillary services to address mental health, substance abuse and psychosocial needs. Since Kearny houses a large number of Veterans with complex needs, the City and County of San Francisco provides space during regular business hours for these providers to maximize the availability of clinical services to the

Veterans, to maintain a presence in the building for access to providers to address acute and ongoing needs.

2. GENERAL INFORMATION

The contractor shall ensure delivery of all personnel, equipment, tools, materials, transportation, management, supervision, quality control and labor necessary to perform Housing Support Services (HSS)services in accordance with this

Performance Work Statement (PWS). Contractor shall ensure these services in partnership with local non-profit and private grantees as needed.

3. DESCRIPTION OF SERVICES

3.1. Veteran Support- The contracted Housing Support Services (HSS) shall provide 24-hour coverage within the building located at 250 Kearny Street, San Francisco, CA

94108 through performance of the following five main functions:

3.1.1. Shall provide 24-hour coverage of the building to develop and maintain community, including: monitoring of tenant/visitor in flow and outflow, sharing information about client needs with the VA clinical providers, managing tenant issues if VA clinician is not on-site and reporting to VA clinical staff for coordination. The contractor shall conduct daily Veteran welfare checks in accordance with the requirement.

3.1.2. Shall conduct outreach to households to support Veteran housing stability, including disseminating information about the building and community resources. Shall conduct outreach

To households experiencing instability in coordination with VA clinical providers and on-site supportive services.

3.1.3. Shall address tenant disagreements, provide mediation services, and report all critical incidents to VA COR and designated VA Social Work clinical staff.

3.1.4. Shall use a Housing-First model to focus on housing stability in all resident interactions.

3.1.5. Shall call 911for emergency services as needed.

4. PLACE OF PERFORMANCE

4.1. The contractor shall perform Housing Support Services for eligible Veterans of the San Francisco VA Healthcare System who reside at 250 Kearny Street, San

Francisco, CA 94108.

4.2. Facility location and capability – The Contractor must submit the address of the place of residence in compliance with PWS. The Contractor must provide proof of ownership/control of the facility and proof of certificate of occupancy (or other type of state licensure). The Contractor must provide the facility size, capacity, and confirm that it provides ADA access and supports homeless individuals with co-occurring disorders.

5. STAFFING PLAN

5.1. Contractor shall provide sufficient staffing to ensure 24/7/365 housing support services to Veteran residents of the Kearny Street Project.

5.2. Contactor shall provide at minimum three (3) contract staff available to provide housing support services 24/7/365. This includes one (1) staff person designated to monitor Veterans/visitors entering and exiting the building on the ground floor

24/7/265, one (1) staff person designated to monitor the five upper residential floors

24/7/365, and an HSS Supervisor on-site during daytime business hours and—either the HSS Supervisor or qualified, equivalent Supervisor Designee—available on-call all other times when not on-site (i.e., evenings, overnight, weekends). The staff persons shall address Veteran and building needs at all times. Contractor is responsible for ensuring sufficient staff during periods of high activity based on the needs of the Veterans in the property.

5.3. Contractor shall maintain sufficient staffing to meet the requirement and ensure that plans provide for back-up coverage when necessary. Employee breaks shall be covered at all times to assure appropriate oversight.

5.4. Vacation/Sick leave and absences shall be the responsibility of the contractor.

5.5. When staffing changes occur or whenever requested by VA, the Contractor shall provide staffing plan to COR and/or Designee.

6. STAFF QUALIFICATIONS

6.1. Contractor staff shall have a general understanding of mental health and substance abuse signs and symptoms and basic counseling and communication skills.

6.2. Contractor staff shall hold at minimum a High School Diploma or General Education

Diploma (GED). No specific license required.

6.3. Standard Personnel Testing (PPD, etc.) Contractor shall maintain proof of a negative reaction to PPD testing for all contract staff. A negative chest radio graphic report for active tuberculosis shall be provided in cases of positive PPD results. The PPD test shall be repeated annually.

6.4. National Provider Identification (NPI) Not required.

6.5. DEA (as required) Not required

6.6. Conflict of Interest: All contracted staff shall immediately inform the Contractor if they have had any type of relationship prior to the tenant residing in this building including the nature of the relationship. The contractor must inform the VA HUD-

VASH Supervisor to determine the best course of action to avoid any issues and can even result in reassignment to another setting of the contractor's choice. The contracted staff shall maintain professional boundaries at all times. The contracted staff are not allowed to do favors for Veterans, borrow/lend money, provide or accept gifts, develop relationships that extend outside of the building, spend significant time with any particular Veteran unless for professional reasons.

Contractor shall adhere to the rules listed under Security in this document.

6.7. Citizenship Related Requirements

6.7.1. The Contractor certifies that the Contractor shall comply with any and all legal provisions contained in the Immigration and Nationality Act of 1952, As

Amended; its related laws and regulations that are enforced by Homeland

Security, Immigration and Customs Enforcement and the U.S Department of

Labor as these may relate to non-immigrant foreign nationals working under contractor subcontract for the Contractor while providing services to Department of Veterans Affairs patient referrals;

6.7.2. While performing services for the Department of Veterans Affairs, the

Contractor shall not knowingly employ, contractor subcontract with an illegal alien; foreign national non-immigrant who is in violation their status, as a result of their failure to maintain or comply with the terms and conditions of their admission into the United States. Additionally, the Contractor is required to comply with all "E- Verify" requirements consistent with

"Executive Order 12989" and any related pertinent Amendments, as well as applicable Federal Acquisition Regulations.

6.7.3. If the Contractor fails to comply with any requirements outlined in the preceding paragraphs or its Agency regulations, the Department of Veterans

Affairs may, at its discretion, require that the foreign national who failed to maintain their legal status in the United States or otherwise failed to comply with the requirements of the laws administered by Homeland Security, Immigration and Customs Enforcement and the U.S Department of Labor, shall be prohibited from working at the Contractor's place of business that services Department of Veterans Affairs patient referrals; or other place where the Contractor provides services to veterans who have been referred by the

Department of Veterans Affairs; and shall form the basis for termination of this contract for breach.

6.7.4. This certification concerns a matter within the jurisdiction of an agency of the

United States and the making of a false, fictitious, or fraudulent certification may render the maker subject to prosecution under 18 U.S.C. 1001.

6.7.5. The Contractor agrees to obtain a similar certification from its subcontractors.

The certification shall be made as part of the offerors response to the RFP using the subject attachment in Section D of the solicitation document.

6.7.6. Annual Office of Inspector General (OIG) Statement: In accordance with

HIPAA and the Balanced Budget Act (BBA) of 1977, the Department of

Health and Human Services (HHS)Office of Inspector General (OIG) has established a list of parties and entities excluded from Federal healthcare programs. Specifically, the listed parties and entities may not receive Federal

Health Care program payments due to fraud and/or abuse of the Medicare and

Medicaid programs.

6.7.7. Therefore, Contractor shall review the HHS OIG List of Excluded

Individuals/Entities on the HHS OIG website to ensure that the proposed contract physician(s) are not listed. Contractor should note that any excluded individual or entity that submits a claim for reimbursement to a Federal healthcare program, or causes such a claim to be submitted, maybe subject to a

Civil Monetary Penalty (CMP) for each item or service furnished during a period that the person was excluded and may also be subject to treble damages for the amount claimed for each item or service. CMP's may also be imposed against the Contractor that employ or enter into contracts with excluded individuals to provide items or services to Federal program beneficiaries.

6.7.8. By submitting their proposal, the Contractor certifies that the HHS OIG List of Excluded Individuals/Entities has been reviewed and that the Contractors are and/or firm is not listed as of the date the offer/bid was signed.

6.8. Non-Personal Healthcare Services: The parties agree that the Contractor and all contract staff shall not be considered VA employees for any purpose.

6.9. Inherent Government Functions: Contractor and Contract staff shall not perform inherently governmental functions. This includes, but is not limited to, determination of agency policy, determination of Federal program priorities for budget requests, direction and control of government employees (outside a clinical context), selection or non-selection of individuals for Federal Government employment including the interviewing of individuals for employment, approval of position descriptions and performance standards for Federal employees, approving any

Contractual documents, approval of Federal licensing actions and inspections, and/or determination of budget policy, guidance, and strategy.

6.10. No Employee Status - The Contractor shall be responsible for protecting Contract staff furnishing services. To carry out this responsibility, the Contractor shall provide or certify that the following is provided for all their staff providing services under the resultant contract:

6.10.1. Workers' compensation

6.10.2. Professional liability insurance

6.10.3. Health examinations

6.10.4. Income tax withholding, and

6.10.5. Social security payments.

6.11. Contingency Plan: Due to the importance of continuity of services, the Contractor shall have a contingency plan in place to be utilized if the contract staff(s) leaves

Contractor's employment or is unable to continue performance in accordance with the terms and conditions of the resulting contract.VA may request staffing contingency plan at any time.

6.12. Standards of Practice: Contractor shall be responsible for meeting or exceeding VA and Joint Commission (or equivalent) standards.

6.13. Release of Information

6.13.1. The HSS staff will not have access to Veteran medical records. They will however know the Veterans name and may have information about the functioning of the Veteran due to their contact and observations. The HSS shall also relay information to VA clinical staff regarding residents' behavior and issues verbally and in a log/shift written communication. This information shall be locked in a safe place and only the VA clinical staff and HSS staff will have access to this information. No information about the tenants is to be shared with other residents or anyone outside of the VA and HSS staff. Information that may need to be relayed in emergency situations is allowable and only information that is specific to the incident shall be disclosed.

6.13.2 The VA shall maintain control of releasing any patient medical information and will follow policies and standards as defined, but not limited to Privacy

Act requirements. In the case of the VA authorizing the Contractor to release patient information, the Contractor in compliance with VA regulations, and at his/her own expense, shall use VA Form 3288, Request for and Consent to Release of Information from Individual's Records, to process "Release of Information Requests." In addition, the Contractor shall be responsible for locating and forwarding records not kept at their facility. The VA's Release of Information Section shall provide the

Contractor with assistance in completing forms. Additionally, the

Contractor shall use VA Form 10-5345, Request for and Authorization to

Release Medical Records or Health Information, when releasing records protected by 38 U.S.C. 7332. Treatment and release records shall include the patient's consent form. Completed Release of Information requests will be forwarded to the VA Privacy Officer.

6.14 HIPAA: This contract and its requirements meet the exception in 45 CFR

164.502(e), and therefore does not require a Business Associate Agreement

(BAA) in order for Covered Entity to disclose Protected Health Information to: a health care provider for treatment. Based on this exception, a BAA is not required for this contract. Treatment and administrative patient records generated by this contract or provided to the Contractors by the VA are covered by the VA system of records entitled 'Patient Medical Records-VA'

(24VA19). Contractor generated VA Patient records are the property of the

VA and shall not be accessed, released, transferred, or destroyed except in accordance with applicable laws and regulations. Contractor shall ensure that all records pertaining to medical care and services are available for immediate transmission when requested by the VA. Records identified for review, audit, or evaluation by VA representatives and authorized federal and state officials, shall be accessed on-site during normal business hours or mailed by the Contractor at his expense. Contractor shall deliver all final patient records, correspondence, and notes to the VA within twenty-one

(21) calendar days after the contract expiration date.

7. CONRACTOR RESPONSIBILITIES

7.1. Contractor shall provide on-site housing support staff that will provide site coverage 24 hours a day, seven days a week, 365 days per year.

7.2. Contractor shall provide coverage of the building entrance, community spaces and hallways as a means to outreach and engage building tenants.

7.3. Contractor shall be required to perform the following tasks: assuring visitors are appropriately screened observing and reporting any safety and behavior issues to VA staff.

7.4. Daily Veteran Wellness Check

7.4.1. Contractor shall maintain a Daily Veteran Wellness Check Record (i.e.,Log

Book); If a Veteran is not seen in three days, contractor staff shall follow the steps indicated below in 8.3.2.

7.4.2. A daily Veteran wellness check includes the following:

7.4.2.1. Contractor is responsible for reviewing the list of Veterans not seen in three days and calling the Veterans’ unit phones to see if wellness check is indicated; any successful phone call with Veteran will remove the need for that wellness check.

7.4.2.2. Contractor must complete the wellness checks every day for any Veterans unseen in three days for whom they could not establish contact on the phone. Whenever the VA team is onsite, someone from the VA team will accompany contractor on the wellness checks.VA staff are unable to complete wellness checks without Contractor as VA does not and cannot have access to property management master key.

7.4.2.3. Contractor is responsible for knocking on the doors of all Veterans not seen in three days and keying into these units if there is no response.

Wellness check should determine if Veteran is in the unit and if emergency services are needed for any Veteran in unit who did

Not respond to the phone call and knock on the door. Contractor is responsible for contacting emergency services whenever indicated.

7.4.2.4. Upon completion of all necessary wellness checks on a given day, Contractor will summarize wellness checks results in daily emails that will be sent to Contractor staff and onsite VA team.

7.5. Contractor shall assure any safety issues are addressed and logged for follow-up with the Property Manager and designated VA Social Work Staff.

7.6. Contractor shall maintain pertinent logs for Veteran identification and room numbers.

7.7. Contractor shall be familiar with all building residents and resident floor assignments.

7.8. Critical Incident Reporting

7.8.1. Contractor shall notify VA staff of any critical incidents occurring with

Veterans within one (1) working hour of being aware of the incident during regular business hours. Contractor will complete a written incident report within eight (8) working hours of notification. During evening and overnight shifts, Contractor will complete a written incident report due by 8am on the morning following the evening and overnight shift. Critical incidents occurring on weekends and federal holidays, the Contractor will complete a written incident report due by 8am on the morning following the weekends or federal holiday.

7.8.2. Critical Incidents include but are not limited to: death, fire, drug / police raid, suicide / suicide attempt, 911 call (police / fire dept. / paramedics / other), severe medical illness / emergency, severe psychiatric illness/emergency, sexual assault, act of violence by Veteran against other(s), abusive behavior by

Veteran against staff, act of violence by other(s) against Veteran, abusive behavior by staff against veteran, accident, medication problems or adverse drug reactions, or other untoward events.

7.9. Contractor shall provide coverage of the entrance, community spaces and hallways as a means to interact with and outreach to building tenants.

7.10. Contractor shall engage residents following a Harm Reduction model at all times.

Services offered shall be voluntary.

7.11. Contractor staff shall use effective communication and de-escalation skills as needed. Contractor staff shall work in conjunction with VA clinical staff and follow the resident’s VA treatment plan to support recovery and life skills.

7.12. Contractor shall post and disseminate building and community resources.

7.13. Contractor shall establish monthly community meetings for the tenants.

7.14. Contractor shall provide HSS staff to support Veteran integration into their personal independent housing units and building and invite Veterans to access services offered.

7.15. Contractor shall explain community rules to Veterans new to the building.

Contractor staff will assist Veterans integrating into the building and review supports offered through the HUD-VASH program.

7.16. Contractor shall be courteous and helpful to the residents and the on-site staff at all times.

7.17. Contractor shall make contact with agencies for emergency situations including 911, fire department etc.

7.18. Contractor shall maintain mandatory sign-in and sign-out sheets for visitors and other related required documentation.

7.19. Contractor shall complete written reports to VA as requested by VA.

7.20. Contractor shall look for suspicious or unauthorized persons, and maintain all building rules and expectations, including the guest policy and emergency response policy.

7.21. Contractor shall maintain a clean and organized work area, lobby area, and keeps front door area free of any debris or hazards.

7.22. Contractor shall answer and direct incoming phone calls, takes written messages and forwards to appropriate parties.

7.23. Contractor shall meet periodically Monday through Friday excluding Federal

Holidays with the assigned VA clinical staff to review issues with the Veterans.

Weekly huddles typically occur on Mondays and Thursdays (federal holidays excluded) and a Case Coordination meeting is held the1stand 3rd Tuesday of the month. Meetings schedule is subject to change.

7.24. Contractor shall assure the safety of the tenants is maintained at all times, including tidying lobby, Managing the check in/out of community items.

7.25. Contractor shall manage checking in and out of community items, such as community television remote control.

7.26. Cancelling/Rescheduling: Unless a state of emergency has been declared, the

Contractor shall be responsible for providing services.

8. DEFINITIONS

CoC Continuum of Care-a federal Homeless Assistance

Grant Program, also known as McKinney-Vento

DBI Department of Building Inspection

DHS San Francisco Department of Human Services, a division of HAS

DPH Department of Public Health

HSA Human Services Agency, City and County of San Francisco

HUD U.S. Department of Housing and Urban Development

MOU Memorandum of Understanding

SFFD San Francisco Fire Department

SFHA San Francisco Housing Authority

Supportive Housing Permanent housing where rent is subsidized, and arrange of supportive services are provided on site. Tenants are formerly homeless with a variety of disabilities such as mental health, substance use, medical issues and physical limitations. Tenants pay a percentage of their income towards rent.

Tenant Any individual who is a legal resident in the building and units covered by this grant.

VA U.S. Department of Veterans Affairs

VASH Veterans Affairs Supportive Housing

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES (NOV 2023)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered;

and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31

U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at Federal Acquisition Regulation (FAR) 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the

Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the Contracting

Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include—

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer—System for Award Management, or 52.232-34, Payment by

Electronic Funds Transfer—Other Than System for Award Management), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by EFT.

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and

Office of Management and Budget (OMB) prompt payment regulations at 5 CFR part 1315.

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark or copyright, arising out of the performance of this contract, provided the Contractor is reasonably notified of such claims and proceedings.

(i) Payment.—

(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt

Payment Act (31 U.S.C. 3903) and prompt payment regulations at 5 CFR part 1315.

(3) Electronic Funds Transfer (EFT). If the Government makes payment by EFT, see 52.212-

5(b) for the appropriate EFT clause.

(4) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date which appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

(5) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall—

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the—

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order number, if applicable;

(C) Affected line item or subline item, if applicable; and

(D) Contractor point of contact.

(ii) Provide a copy of the remittance and supporting documentation to the Contracting

Officer.

(6) Interest.

(i) All amounts that become payable by the Contractor to the Government under this contract shall bear simple interest from the date due until paid unless paid within 30 days of becoming due. The interest rate shall be the interest rate established by the Secretary of the Treasury as provided in 41 U.S.C. 7109, which is applicable to the period in which the amount becomes due, as provided in (i)(6)(v) of this clause, and then at the rate applicable for each six-month period as fixed by the Secretary until the amount is paid.

(ii) The Government may issue a demand for payment to the Contractor upon finding a debt is due under the contract.

(iii) Final decisions. The Contracting Officer will issue a final decision as required by 33.211 if—

(A) The Contracting Officer and the Contractor are unable to reach agreement on the existence or amount of a debt within 30 days;

(B) The Contractor fails to liquidate a debt previously demanded by the Contracting Officer within the timeline specified in the demand for payment unless the amounts were not repaid because the Contractor has requested an installment payment agreement; or

(C) The Contractor requests a deferment of collection on a debt previously demanded by the

Contracting Officer (see 32.607-2).

(iv) If a demand for payment was previously issued for the debt, the demand for payment included in the final decision shall identify the same due date as the original demand for payment.

(v) Amounts shall be due at the earliest of the following dates:

(A) The date fixed under this contract.

(B) The date of the first written demand for payment, including any demand for payment resulting from a default termination.

(vi) The interest charge shall be computed for the actual number of calendar days involved beginning on the due date and ending on—

(A) The date on which the designated office receives payment from the Contractor;

(B) The date of issuance of a Government check to the Contractor from which an amount otherwise payable has been withheld as a credit against the contract debt; or

(C) The date on which an amount withheld and applied to the contract debt would otherwise have become payable to the Contractor.

(vii) The interest charge made under this clause may be reduced under the procedures prescribed in FAR 32.608-2 in effect on the date of this contract.

(j) Risk of loss. Unless the contract specifically provides otherwise, risk of loss or damage to the supplies provided under this contract shall remain with the Contractor until, and shall pass to the

Government upon:

(1) Delivery of the supplies to a carrier, if transportation is f.o.b. origin; or

(2) Delivery of the supplies to the Government at the destination specified in the contract, if transportation is f.o.b. destination.

(k) Taxes. The contract price includes all applicable Federal, State, and local taxes and duties.

(l) Termination for the Government's convenience. The Government reserves the right to terminate this contract, or any part hereof, for its sole convenience. In the event of such termination, the Contractor shall immediately stop all work hereunder and shall immediately cause any and all of its suppliers and subcontractors to cease work. Subject to the terms of this contract, the Contractor shall be paid a percentage of the contract price reflecting the percentage of the work performed prior to the notice of termination, plus reasonable charges the Contractor can demonstrate to the satisfaction of the Government using its standard record keeping system, have resulted from the termination. The Contractor shall not be required to comply with the cost accounting standards or contract cost principles for this purpose. This paragraph does not give the Government any right to audit the Contractor's records. The Contractor shall not be paid for any work performed or costs incurred which reasonably could have been avoided.

(m) Termination for cause. The Government may terminate this contract, or any part hereof, for cause in the event of any default by the Contractor, or if the Contractor fails to comply with any contract terms and conditions, or fails to provide the Government, upon request, with adequate assurances of future performance. In the event of termination for cause, the Government shall not be liable to the Contractor for any amount for supplies or services not accepted, and the

Contractor shall be liable to the Government for any and all rights and remedies provided by law.

If it is determined that the Government improperly terminated this contract for default, such termination shall be deemed a termination for convenience.

(n) Title. Unless specified elsewhere in this contract, title to items furnished under this contract shall pass to the Government upon acceptance, regardless of when or where the Government takes physical possession.

(o) Warranty. The Contractor warrants and implies that the items delivered hereunder are merchantable and fit for use for the particular purpose described in this contract.

(p) Limitation of liability. Except as otherwise provided by an express warranty, the Contractor will not be liable to the Government for consequential damages resulting from any defect or deficiencies in accepted items.

(q) Other compliances. The Contractor shall comply with all applicable Federal, State and local laws, executive orders, rules and regulations applicable to its performance under this contract.

(r) Compliance with laws unique to Government contracts. The Contractor agrees to comply with 31 U.S.C. 1352 relating to limitations on the use of appropriated funds to influence certain

Federal contracts; 18 U.S.C. 431 relating to officials not to benefit; 40 U.S.C. chapter 37, Contract Work Hours and Safety Standards; 41 U.S.C. chapter 87, Kickbacks; 49 U.S.C. 40118, Fly American; and 41 U.S.C. chapter 21 relating to procurement integrity.

(s) Order of precedence. Any inconsistencies in this solicitation or contract shall be resolved by giving precedence in the following order:

(1) The schedule of supplies/services.

(2) The Assignments, Disputes, Payments, Invoice, Other Compliances, Compliance with

Laws Unique to Government Contracts, and Unauthorized Obligations paragraphs of this clause;

(3) The clause at 52.212-5.

(4) Addenda to this solicitation or contract, including any license agreements for computer software.

(5) Solicitation provisions if this is a solicitation.

(6) Other paragraphs of this clause.

(7) The Standard Form 1449.

(8) Other documents, exhibits, and attachments

(9) The specification.

(t) [Reserved]

(u) Unauthorized Obligations.

(1) Except as stated in paragraph (u)(2) of this clause, when any supply or service acquired under this contract is subject to any End User License Agreement (EULA), Terms of Service

(TOS), or similar legal instrument or agreement, that includes any clause requiring the

Government to indemnify the Contractor or any person or entity for damages, costs, fees, or any other loss or liability that would create an Anti-Deficiency Act violation (31 U.S.C. 1341), the following shall govern:

(i) Any such clause is unenforceable against the Government.

(ii) Neither the Government nor any Government authorized end user shall be deemed to have agreed to such clause by virtue of it appearing in the EULA, TOS, or similar legal instrument or agreement. If the EULA, TOS, or similar legal instrument or agreement is invoked through an “I agree” click box or other comparable mechanism (e.g., “click-wrap” or “browse-wrap” agreements), execution does not bind the Government or any Government authorized end user to such clause.

(iii) Any such clause is deemed to be stricken from the EULA, TOS, or similar legal instrument or agreement.

(2) Paragraph (u)(1) of this clause does not apply to indemnification by the Government that is expressly authorized by statute and specifically authorized under applicable agency regulations and procedures.

(v) Incorporation by reference. The Contractor’s representations and certifications, including those completed electronically via the System for Award Management (SAM), are incorporated by reference into the contract.

(End of Clause)

ADDENDUM to FAR 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL

PRODUCTS AND COMMERCIAL SERVICES

Clauses that are incorporated by reference (by Citation Number, Title, and Date), have the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available.

The following clauses are incorporated into 52.212-4 as an addendum to this contract:

C.2 52.204-21 BASIC SAFEGUARDING OF COVERED CONTRACTOR

INFORMATION SYSTEMS (NOV 2021)

(a) Definitions. As used in this clause—

Covered contractor information system means an information system that is owned or operated by a contractor that processes, stores, or transmits Federal contract information.

Federal contract information means information, not intended for public release, that is provided by or generated for the Government under a contract to develop or deliver a product or service to the Government, but not including information provided by the Government to the public (such as on public Web sites) or simple transactional information, such as necessary to process payments.

Information means any communication or representation of knowledge such as facts, data, or opinions, in any medium or form, including textual, numerical, graphic, cartographic, narrative, or audiovisual (Committee on National Security Systems Instruction (CNSSI) 4009).

Information system means a discrete set of information resources organized for the collection, processing, maintenance, use, sharing, dissemination, or disposition of information (44 U.S.C.

3502).

Safeguarding means measures or controls that are prescribed to protect information systems.

(b) Safeguarding requirements and procedures. (1) The Contractor shall apply the following basic safeguarding requirements and procedures to protect covered contractor information systems. Requirements and procedures for basic safeguarding of covered contractor information systems shall include, at a minimum, the following security controls:

(i) Limit information system access to authorized users, processes acting on behalf of authorized users, or devices (including other information systems).

(ii) Limit information system access to the types of transactions and functions that authorized users are permitted to execute.

(iii) Verify and control/limit connections to and use of external information systems.

(iv) Control information posted or processed on publicly accessible information systems.

(v) Identify information system users, processes acting on behalf of users, or devices.

(vi) Authenticate (or verify) the identities of those users, processes, or devices, as a prerequisite to allowing access to organizational information systems.

(vii) Sanitize or destroy information system media containing Federal Contract Information before disposal or release for reuse.

(viii) Limit physical access to organizational information systems, equipment, and the respective operating…