S02 36C26026Q0617 0004.pdf

5. PROJECT NUMBER (if applicable)

CODE 7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER 3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO. 1. CONTRACT ID CODE

FACILITY CODE CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office. is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER 16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30 PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243

(Type or print) (Type or print)

(Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code)

(If other than Item 6)

(Specify type of modification and authority)

(such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer)

1 8

0004 06-03-2026 663-26-4-2810-0090

36C260

Department of Veterans Affairs Network Contracting Office 20 (V4CONT) 1601 E. Fourth Plain Boulevard Building 17, Suite B428 Vancouver WA 98661

36C260

Department of Veterans Affairs Network Contracting Office 20 (V4CONT) 1601 E. Fourth Plain Boulevard Building 17, Suite B428 Vancouver WA 98661

To all Offerors/Bidders 36C26026Q0617

04-29-2026 X

X X

** HOUR & DATE for Receipt of Offers is EXTENDED to: 06-09-2026 1PM MDT **

663-3660160-2810-821500-3131 SPR0WP1A2

X one (1)

The purpose of this amendment is to reopen the solicitation to issue a corrected Statement of Work. VA Puget Sound will self-install media player and media channel modulator hardware. On-site installation is not required. All changes are highlighted, and removed text is shown with strike-through. Period of performance has been changed to start 07/01/2026.

See Statement of Work on continuation pages for details.

** HOUR & DATE for Receipt of Offers is EXTENDED to: 06-09-2026 1PM MDT **

Jennifer Robles Contracting Officer

VA-VHA-RPOW-2023-0015

D.1 STATEMENT OF WORK

1. Contract Title: Whole Healthcare Channel System Brand Name or Equal to the C.A.R.E.

Channel System

2. Background. The C.A.R.E. Channel is a video channel that offers stunning nature video and original instrumental music as a therapeutic tool for use at the patient bedside, waiting areas, and public spaces in acute care hospitals, residential care facilities, hospices, palliative care units, cancer centers, and rehabilitation centers. This service is available in more than 1,000 healthcare facilities around the world. The CARE Channel enhances the patient experience by creating healing environments that reduce the harmful effects of noise, enhance pain management protocols, promote privacy, and increase safety and satisfaction.

Whole Health System implementation, which includes creating therapeutic and healing environments, which the C.A.R.E. Channel offers, is mandated by VHA Whole Health System Directive 1445 and is a priority at VAPSHCS. Guided Imagery, a modality offered by the C.A.R.E. Channel, is part of the Veteran’s Benefit Package and a required service per VHA Complimentary Integrative Health Directive 1137. Additionally, the VAPSHCS patient entertainment system requires an upgrade, and at this point has only been based on the needs of Veterans that are in care for a limited time frame. Adding the C.A.R.E Channel will provide a long-term solution for Veterans that are cared for throughout the facility and especially in the geriatric wards, CLC wards, and in Hospice care. Implementing the C.A.R.E Channel is compliant with VHA Directives 1445 and 1137, aligns with VAPSHCS priority, and is an innovative modernization effort to bring patient-centered technology solution to increase patient access to whole health care while reducing clinician burden.

BRIEF DESCRIPTION OF SUPPLIES OR SERVICES REQUIRED AND THE INTENDED USE:

This parts and acquisition service will provide a quantity of 2- four channel media broadcasters that will be mounted to the existing campus television distribution system using 2 -Multichannel Modulators that are configured to display 4 - streams of accessible content to the CATV locations at the 2 main campuses for access by all veterans. The programming service will be exchanged by the VA FMS HTM personnel who will be mailed a new media device to be installed semi-annually. This acquisition request will include the annual content licensing cost and equipment rental for a total of 5 years.

Veterans Benefit: Research studies show that nature imagery and music are therapeutic empirically based interventions that can help patients heal faster and decrease pain and the need for pharmacological interventions and may help reduce the average length of hospital stays. Based on research that connects the use of music and nature to patient outcomes, the C.A.R.E. Channel is appropriate for patients in diverse states of acuity, transcending issues of age, gender, and culture. The 24-hour format includes up to 84 hours of nonrepetitive unique daytime and nighttime programming to support the circadian rhythm, enhance sleep, and reduce the negative impact of hospital noise.

VA Clinical use: This acquisition is championed by VAPSHCS Whole Health, Patient Care Services, Nursing, and relevant leadership teams. Guided Imagery (GI), which is part of the C.A.R.E Channel content, involves using a series of multi-sensory images designed to trigger specific changes in physiology, emotions, or mental state for the purpose of increasing healing response or unconscious changes. GI is a mandated complementary integrative health (CIH) modality by VHA Directive 1137 and part of the Veteran’s Benefit Package. The C.A.R.E.

Channel GI content helps increase access to care for this intervention while reducing clinician burden as it can be clinically applied as a self-help option without the constant involvement of a healthcare professional.

Veterans Access: Patients have options to access and enjoy on certain TV channels and screens broadcast around the facility or on VA supplied or personal individual handheld devices via the Internet.

Environment of care: Usage of the care channel will improve the environment of care across the facility and outpatient clinics in patient areas and home environment for patients, families, caregivers, and staff.

3. Scope: This is a brand name or equal requirement for on-site site-based broadcasting services provided by The C.A.R.E. Channel, Healing HealthCare Systems®, Inc. to the VA Puget Sound Health Care System – Seattle Division and American Lake Division (VAPSHCS – Seattle and AL Division) for a one-year contract with four option years. The C.A.R.E. Channel, Healing HealthCare Systems®, Inc. is a Whole Health program and compatible with the soon to be implemented Electronic Healthcare Record Management System-Cerner. C.A.R.E. is geared towards providing non-pharmacological care by using music and images as a therapeutic tool for patients at the bedside, waiting areas, and public spaces in acute care hospitals, residential care facilities, hospices, palliative care units, cancer centers, and rehabilitation centers. The CARE Channel is the only service of its nature that provides 84 hours of continuing programming that can easily be broadcast through the existing cable TV equipment already in place, with very little technical support and offering additionally the possibility to do web-streaming and guided imagery channels without changing the system.

4. Specific Tasks.

VA Puget Sound will self-install media player and media channel modulator hardware. The contractor will provide all necessary on-site remote installation and phone support for the CARE Channel at both campus (Seattle and American Lake).

This includes the following (for each facility): HEART Media Broadcaster C100-BYP, Integrated MPEG2 quality digital player pre-scheduled for automatic playout of Day/Night programming.

Requires 1U rack space (17.2"Wx1.7"Hx10"D). Includes 3-year Warranty, C.A.R.E. On Hold Licensing (12 Months) For use on hospital's telephone on-hold system, Annual Content Updates, Start-up/Encoding & Formatting One Time Fee, Uninterruptable Power Supply, Professional Remote installation support and Insured Shipping and Handling.

CARE CHANNEL deployment will be led by Sakuna Thongchanh (Whole Health Clinical Director, VA Puget Sound) with the help and technical support of the FMS Team, and Charles Smith, HTM Electronics Supervisor and Rhonda Chinault, Health Systems Specialist, Nursing Service. The FMS team was involved at an earlier stage in verifying all technical features and making sure the services will be fully compatible and include all necessary support to make the CARE CHANNEL easy to install and to function optimally according to each facility’s characteristic. All technical requirements have been checked and pre-approved.

5. Performance Monitoring

The performance of the contractor will be supervised by Charles Smith, HTM Electronics Supervisor.

6. Security Requirements.

The contractor will not require access to the VAPSHCS site nor to a VA system (logical access) and will not require access to VA sensitive information or PHI.

7. Government-Furnished Equipment (GFE)/Government-Furnished Information (GFI).

NA

8. Other Pertinent Information or Special Considerations.

a. Identification of Possible Follow-on Work.

N/A

b. Identification of Potential Conflicts of Interest (COI).

None

c. Identification of Non-Disclosure Requirements.

None

d. Packaging, Packing and Shipping Instructions.

N/A

9. Risk Control.

N/A

10. Place of Performance.

VA Puget Sound Healthcare System (VAPSHCS)

• Seattle - 1660 S Columbian Way, Building 1, Basement Room B73, Seattle, WA 98108

• American Lake Divisions - 9600 Veterans Way, Building 6, Room 229, Tacoma, WA

98493.

11. Period of Performance.

Base Year: 07/01/ 2026 – 06/30/2027

Option Year 1: 07/01/2027 – 06/30/2028

Option Year 2: 07/01/2028 – 06/30/2029

Option Year 3: 07/01/2029 – 06/30/2030

Option Year 4: 09/01/2030 – 08/31/2031

12. National Holidays.

a. Work shall not be performed on the following legal government holidays:

New Year’s Day

Martin Luther King Day

President’s Day

Memorial Day

Juneteeth

Independence Day

Labor Day

Columbus Day

Veteran Day

Thanksgiving

Christmas

b. If a holiday falls on Sunday, the following Monday will be observed as the national Holiday.

When a holiday falls on a Saturday, the proceeding Friday is observed as the national Holiday. Also included would be any day specifically declared by the President of the United States as a National Holiday.

13. VA Point of Contact.

The VA points of contact for this requirement are:

Charles Smith

VAPSHCS, HTM Electronics Supervisor 1660 S. Columbian Way, Seattle, WA 98108 9600 Veterans Drive, Tacoma, WA 98493 Email: Charles.Smith6@va.gov Office: (206) 764 2436

Rhonda Chinault, Supervisory Health Systems Specialist, Nursing Service

VAPSHCS

Mail Stop 118 1660 S. Columbian Way Seattle, WA 98108 Cell: (208) 861-6088

Sakuna Thongchanh, Whole Health Clinical Director

VAPSHCS

Mail Stop S123-Oxbow 1660 S. Columbian Way Seattle, WA 98108 Cell: (206) 240-0249

14. Privacy Officer Language for Statement of Work (SOW)

Information made available to the contractor or subcontractor by VA for the performance or administration of this contract or information developed by the contractor/subcontractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the VA. This clause expressly limits the contractor/subcontractor's rights to use data as described in Rights in Data- General, FAR 52.227-14(d) (1).

VA information should not be co-mingled, if possible, with any other data on the contractors/subcontractor’s information systems or media storage systems in order to ensure VA requirements related to data protection and media sanitization can be met. If co-mingling must be allowed to meet the requirements of the business need, the contractor must ensure that VA’s information is returned to the VA or destroyed in accordance with VA’s sanitization requirements. VA reserves the right to conduct on-site inspections of contractor and subcontractor IT resources to ensure data security controls, separation of data and job duties, and destruction/media sanitization procedures are following VA directive requirements.

Prior to termination or completion of this contract, contractor/subcontractor must not destroy information received from VA, or gathered/created by the contractor while performing this contract without prior written approval by the VA. Any data destruction done on behalf of VA by a contractor/subcontractor must be done in accordance with National Archives and Records Administration (NARA) requirements as outlined in VA Directive 6300, Records and Information Management and its Handbook 6300.1 Records Management Procedures, applicable VA Records Control Schedules, and VA Handbook 6500.1, Electronic Media Sanitization. Self-certification by the contractor that the data destruction requirements above have been met must be sent to the VA Contracting Officer within 30 days of termination of the contract.

The contractor/subcontractor must receive, gather, store, back up, maintain, use, disclose and dispose of VA information only in compliance with the terms of the contract and applicable Federal and VA information confidentiality and security laws, regulations and policies. If Federal or VA information confidentiality and security laws, regulations and policies become applicable to the VA information or information systems after execution of the contract, or if NIST issues or updates applicable FIPS or Special Publications (SP) after execution of this contract, the parties agree to negotiate in good faith to implement the information confidentiality and security laws, regulations and policies in this contract.

The contractor/subcontractor shall not make copies of VA information except as authorized and necessary to perform the terms of the agreement or to preserve electronic information stored on contractor/subcontractor electronic storage media for restoration in case any electronic equipment or data used by the contractor/subcontractor needs to be restored to an operating state. If copies are made for restoration purposes, after the restoration is complete, the copies must be appropriately destroyed.

15. Records Management Language for Contracts Required

The following standard items relate to records generated in executing the contract and should be included in a typical Electronic Information Systems (EIS) procurement contract:

1. Citations to pertinent laws, codes and regulations such as 44 U.S.C chapters 21, 29, 31 and 33; Freedom of Information Act (5 U.S.C. 552); Privacy Act (5 U.S.C. 552a); 36 CFR Part 1222 and Part 1228.

2. Contractor shall treat all deliverables under the contract as the property of the U.S.

Government for which the Government Agency shall have unlimited rights to use, dispose of, or disclose such data contained therein as it determines to be in the public interest.

3. Contractors should not create or maintain any records that are not specifically tied to or authorized by the contract using Government IT equipment and/or Government records.

4. Contractors shall not retain, use, sell, or disseminate copies of any delivery that contains information covered by the Privacy Act of 1974 or which is generally protected by the Freedom of Information Act.

5. Contractor should not create or maintain any records containing any Government Agency records that are not specifically tied to or authorized by the contract.

6. The Government Agency owns the rights to all data/records produced as part of this contract.

7. The Government Agency owns the rights to all electronic information (electronic data, electronic information systems, electronic databases, etc.) and all supporting documentation created as part of this contract. Contractors must deliver sufficient technical documentation with all data deliverables to permit the agency to use the data.

8. Contractor agrees to comply with Federal and Agency records management policies, including those policies associated with the safeguarding of records covered by the Privacy Act of 1974. These policies include the preservation of all records created or received regardless of format [paper, electronic, etc.] or mode of transmission [e-mail, fax, etc.] or state of completion [draft, final, etc.].

9. No disposition of documents will be allowed without the prior written consent of the Contracting Officer. The Agency and its contractors are responsible for preventing the alienation or unauthorized destruction of records, including all forms of mutilation. Willful and unlawful destruction, damage or alienation of Federal records is subject to the fines and penalties imposed by 18 U.S.C. 2701. Records may not be removed from the legal custody of the Agency or destroyed without regard to the provisions of the agency records schedules.

10. Contractor is required to obtain the Contracting Officer's approval prior to engaging in any contractual relationship (sub-contractor) in support of this contract requiring the disclosure of information, documentary material and/or records generated under, or relating to, this contract. The Contractor (and any sub-contractor) is required to abide by Government and Agency guidance for protecting sensitive and proprietary information.

D.1 STATEMENT OF WORK