revised HOUSEKEEPING PWS 2.10.2026.docx

HOUSEKEEPING PERFORMANCE WORK STATEMENT

1.1. CONTRACT TITLE: Housekeeping Services for Veteran Affairs George E. Wahlen Medical Center Campus (VASLC), which includes main hospital Building 1 and 14, Buildings (2,4,5,7,8,16, 18, 42, 47, and 49).

1.2. GENERAL: This is a non-personnel service contract to provide housekeeping services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

1.3. DESCRIPTION OF SERVICES/INTRODUCTION: The Contractor shall provide all labor, supervision, management support, transportation, equipment, materials, and non- personal services necessary to provide complete hospital housekeeping, general housekeeping, and Regulated Medical Waste (RMW) collection as defined in this Performance Work Statement (PWS). The Contractor shall perform to the standards in this contract.

Technical Exhibits specify housekeeping services required to curtail the spread of healthcare acquired infections and to maintain sanitary standards established for the listed facilities belonging to the VASLC. The Contractor shall perform all required services in a sanitary, safe, and aesthetically pleasing condition.

All references to locations and functions of rooms and areas are as they will exist at contract commencement date. Such references do not necessarily indicate that these locations or functional designations will remain stable and may be changed by the Contracting Officer (CO) when necessary to adjust for mission requirements. Where specified, performance measurements and standards may be used to achieve a variety of goals, to include but not limited to, the collection of data to test the practicability of a measure or standard, to identify less than required compliance, and to collect data in support of "quality assurance."

The Contractor shall also be prepared to present a briefing regarding the way he/she intends to accomplish contractual obligations. Technical statements are required with a technical review as part of the evaluation process. Contractor shall address the technical evaluation factors in the presentation prior to award.

1.4. PLACE OF PERFORMANCE: The following locations below are where services are needed.

A. Veteran Affairs George E. Wahlen Medical Center Campus: 500 S. Foothill Blvd.

Salt Lake City, UT 84148 B. Main Hospital Building 1 - Telemetry, Cardiology 1-Chapel, Compensation & Pension, Urology, Dermatology, G.I. Clinics Library, Medical & Surgical Inpatient Units, Podiatry, Pharmacy, Patient Services Center (Admission), Prosthetics Offices, X-ray/Imaging Center(IR,MRI, Nuc Med, Radiology ), Low Vision Clinic, Internal Medicine, Rehabilitation Medicine & Rehab Clinics( 1st floor PT/OT, 2nd floor PT), Women's Clinic.

C. Building 14 - Emergency Department, Geriatric Clinics, Outpatient Pharmacy, Ambulatory Medical Unit (AMU), Medical Services, Post-Anesthesia Care Unit (PACU), Internal Medicine Clinics, Acupuncture, Laboratory/Blood Draw, Medical Intensive Care Unit (MICU), Optician/Eyeglasses, Primary Care Clinics, Surgical Service Suites /Surgical Intensive Care Unit (SICU), Information Desk-Main Lobby, VA Police (Main Lobby Info Desk), Veterans Learning & Telehealth Education Center (VLTEC), SPS, Mailroom, Morgue.

D. Building 2: GRECC Offices E. Building 4: Administration F. Building 5: Dietetics - Dining Room G. Building 6: Engineering H. Building 7: Research, Laundry, and Warehouse.

I. Building 8: Voluntary Services and Veterans Transportation Program, Retail Store, Multipurpose Center (MPC), Gymnasium J. Building 9: Auditorium, Tele Education Classroom K. Building 16: Mental Health Outpatient Clinics (General Mental Health Clinic, L. PTSD, Mood & Anxiety, MHICM) M. Building 18: Emergency Operations Center N. Building 47: Orthotics O. Building 49: Police Station

1.4.1 Hours of Operation-

The Contractor shall perform services required by this Performance Work Statement (PWS) beginning Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, and Saturday.

The contractor shall perform weekend services on Sundays and Saturdays required by this PWS:

Crew 4.

7:00 am to 3:30 pm Saturday and Sunday (Team A)

A. Main Hospital: Building 1-Chapel, Compensation & Pension, Urology, Dermatology Clinic, G.I Clinic, Library, Medical & Surgical Inpatient Units, Podiatry, Pharmacy, Patient Services Center (Admission), Prosthetics Offices, X-ray/Imaging Center(IR,MRI, Nuc Med, Radiology ), Telemetry, Cardiology, Low Vision Clinic, Internal Medicine, Rehabilitation Medicine & Rehab Clinics( 1st floor PT/OT, 2nd floor PT), Women's Clinic.

B. Building 14 - Emergency Department, Geriatric Clinics, Outpatient Pharmacy, Ambulatory Medical Unit (AMU), Medical Services, Post-Anesthesia Care Unit (PACU), Internal Medicine Clinics, Acupuncture, Laboratory/Blood Draw, Medical Intensive Care Unit (MICU), Optician/Eyeglasses, Primary Care Clinics, Surgical Service Suites /Surgical Intensive Care Unit (SICU), Information Desk-Main Lobby, VA Police (Main Lobby Info Desk), Veterans Learning & Telehealth Education Center (VLTEC), SPS, Mailroom, Morgue.

C. Building 49: Police Station The contractor shall perform weekly services Monday, Tuesday, Wednesday, Thursday, and Friday required by this PWS:

Crew 1.

5:00 pm to 1:30 am Monday, Tuesday, Wednesday, Thursday, and Friday (Main) Crew 1A.

1:00 am to 9:30 am Monday, Tuesday, Wednesday, Thursday, and Friday (Main) Crew 2.

7:00 am to 3:30 pm Monday, Tuesday, Wednesday, Thursday, and Friday (main Porters) Crew 3.

A. Building 1-Chapel, Compensation & Pension, Urology, Dermatology Clinic, G.I Clinic, Library, Medical & Surgical Inpatient Units, Podiatry, Pharmacy, Patient Services Center (Admission), Prosthetics Offices, X-ray/Imaging Center(IR,MRI, Nuc Med, Radiology ), Low Vision Clinic, Internal Medicine, Rehabilitation Medicine & Rehab Clinics( 1st floor PT/OT, 2nd floor PT), Women's Clinic.

B. Building 14 - Geriatric Clinics, Outpatient Pharmacy, Ambulatory Medical Unit (AMU), Medical Services, Post-Anesthesia Care Unit (PACU), Internal Medicine Clinics, Acupuncture, Laboratory/Blood Draw, Medical Intensive Care Unit (MICU), Optician/Eyeglasses, Primary Care Clinics, Surgical Service Suites /Surgical Intensive Care Unit (SICU), Information Desk-Main Lobby, VA Police (Main Lobby Info Desk), Veterans Learning & Telehealth Education Center (VLTEC), SPS, Mailroom, Morgue.

C. Building 2: GRECC Offices D. Building 4: Administration E. Building 5: Dietetics - Dining Room F. Building 6: Engineering G. Building 7: Research, Laundry, and Warehouse.

H. Building 8: Voluntary Services and Veterans Transportation Program, Retail Store, Multipurpose Center (MPC), Gymnasium I. Building 9: Auditorium, Tele Education Classroom J. Building 16: Mental Health Outpatient Clinics (General Mental Health Clinic, PTSD, Mood & Anxiety, MHICM) K. Building 18: Emergency Operations Center L. Building 47: Orthotics M. Building 49: Police Station

The Contracting Officer Representative (COR) must approve any changes to the Contractor’s work schedule in advance.

Crew 4, 7:00 am to 3:30 pm Saturday and Sunday (Team A)

1.5.15 Standard - Schedule Changes: The Contractor shall submit written schedule changes to the COR at least 24 hours in advance of beginning the output.

1.5.16. Standard — Personnel Roster: The Contractor shall submit a copy of its personnel roster to the COR for all personnel working in the facility no later than 30 calendar days from the date of award. Updated personnel rosters (to include any required documentation for security/installation requirements for personnel) shall be submitted as changes occur and in sufficient lead time to allow/enable the Government to conduct required clearances prior to a new employee commencing with services. Proposed employees who have not been cleared up and listed on the approved personnel roster shall not be allowed to work anywhere within VASLC.

1.5.17 Task - Housekeeping Porter (Hospital): Hospital housekeeping porters play a crucial role in maintaining the cleanliness and hygiene of hospital facilities.

1.5.18 Standard - Cleaning and sanitizing, bathrooms, waiting areas, and other designated areas. Dusting, sweeping, mopping, and vacuuming floors in hallways, and common areas. Collecting and disposing of trash and medical waste properly, following infection control guidelines.

1.5.19 Standard - Restocking supplies such as towels, toilet paper, soap, and other essential items in public areas. Maintaining inventory of cleaning supplies and notifying the supervisor when items need to be replenished.

1.5.20 Standard - Reporting any maintenance issues or repairs needed to the appropriate department for prompt resolution. Follow standard procedures for handling and disposing of biohazardous materials and adhering to infection control practices.

1.5.21 Standard - Assisting with the setup and breakdown of special events or meetings as required. Adhering to all safety precautions and protocols while performing duties to ensure the well-being of patients, staff, and visitors.

1.5.22 Task - The contractor will provide coverage of main hospital areas (bldg. 1 and 14) for two (2) different shifts to the VA Medical Center in Salt Lake City on Monday, Tuesday, Wednesday, Thursday, and Friday. 1st shift 5:00 pm to 1:30 am, 2nd shift 1:00 am to 9:30 am in accordance with the Performance Work Statement.

Building 1-Chapel, Compensation & Pension, Urology, Dermatology Clinic, G.I Clinic, Library, Medical & Surgical Inpatient Units, Podiatry, Pharmacy, Patient Services Center (Admission), Prosthetics Offices, X-ray/Imaging Center(IR,MRI, Nuc Med, Radiology ), Low Vision Clinic, Internal Medicine, Rehabilitation Medicine & Rehab Clinics( 1st floor PT/OT, 2nd floor PT), Women's Clinic.

Approximately Total Sq Ft: 169,456 Building 14 - Geriatric Clinics, Outpatient Pharmacy, Ambulatory Medical Unit (AMU), Medical Services, Post-Anesthesia Care Unit (PACU), Internal Medicine Clinics, Acupuncture, Laboratory/Blood Draw, Medical Intensive Care Unit (MICU), Optician/Eyeglasses, Primary Care Clinics, Surgical Service Suites /Surgical Intensive Care Unit (SICU), Information Desk-Main Lobby, VA Police (Main Lobby Info Desk), Veterans Learning & Telehealth Education Center (VLTEC), SPS, Mailroom, Morgue.

Approximately Total Sq Ft: 158,570

1.5.22 Standard - The Contractor shall provide all labor, supervision, management support, to facilitate unit cleaning.

Respiratory Protection involving the N95. This testing is for the N95 respirator and is provided by the Government to all Contractor employees required to wear them where exposure to Tuberculosis is possible. Contractor employees working in the Regulated Medical Waste area shall wear fluid resistant disposable coveralls. Coveralls should be removed prior to leaving this area when work is completed or upon being used in another area. Appropriate PPE will be required for Type III Service terminal cleaning.

1.8.4. Standard: All housekeeping personnel shall display a VASLC identification badge as part of their uniform. This identification badge shall be always worn and be clearly visible.

This ID remains the property of the Government and shall be returned upon contract completion or at the time an employee terminates employment. It is the Contractor's responsibility to ensure that all Government badges are returned to COR within 24 hours of termination. The government reserves the right to confiscate the identification badge whenever the need/situation arises. The COR and EH shall discuss the need to confiscate the badge prior to confiscating the identification badge.

*Immunizations should be provided if employee is not immune. Per the VHA Center for Engineering and Occupational Safety and Health Update: update January 2018*

1.9.6. Standard: Special immunizations and biological testing may be administered by the VASLC at Government expense in the event of unusual risk situations. If required by the VASLC Infection Control Committee (ICC), the Government will provide screening of Contractor staff. This will include Tuberculosis and Hepatitis-B test results.

Removal for such cause does not relieve the Contractor of the requirement to provide sufficient personnel to execute requirements under the contract.

1.11.10. Standard - Meetings and Committee Membership: The COR may require the Housekeeping Supervisor to attend scheduled and unscheduled meetings as required, at no additional cost to the Government.

1.13.3 Handling/Cleaning of Government Furniture/Equipment.

NOTE: The Contractor is advised that the Government, not the Contractor, is responsible for moving specific computerized medical, electrical, and/or electronic equipment.

1.14.5 Performance Requirements Summary (PRS): A document that captures in table form the statements, standards for each statement.

1.14.10. Advisory Documents: Directives, which the Contractor may use for information and guidance, and which are not binding for compliance.

1.14.11. Blood borne Pathogens Standards: The Occupational Safety and Health Administration (OSHA) standard to eliminate or minimize occupational exposure to Hepatitis B Virus (HBV), Human Immunodeficiency Virus (HBV), and other blood borne pathogens.

1.14.12. Steadfast Policing: The clean-up of papers and any other debris, removing spills, vomitus, spots and marks from walls, loading docks, walkways, entrances, parking lots, interior planters, floors, carpets, furniture, exterior trash receptacles and cigarette ash trays/receptacles.

1.14.13. Disinfection Cleaning: Falls between the processes of physical cleaning and sterilization as the elimination of disease-producing microorganisms, but not spores, from inanimate objects via pasteurization or liquid chemicals. Create a clean, safe, attractive environment for patients, staff, and visitors.

1.14.14. Facility Defects: Flaws in the physical plant caused by age, breakdown, damage, or other causes. These may be cosmetic or causing further damage to personnel. The Government will identify defects as routine, or emergency based upon urgency of repair.

1.14.15. Hard Surface Floors: Floor surfaces that do not require application or removal of floor finish or polishing. Examples include grouted tile floors in latrines and utility rooms.

1.14.16. Infection Control Committee (ICC): A designated group of hospital staff responsible for monitoring the total infection control program within the medical facility. VA and TJC consider housekeeping an integral part of the total infection control program.

1.14.17. Housekeeping Services: The hospital housekeeping department's primary function is to develop and maintain a sanitary, safe, and esthetically pleasing environment that will execute the primary mission of patient care. Contractor management, tasks, and standards shall be developed to maintain a health care environment that is in strict compliance with state, federal, local, and VASLC guidelines and regulations. The Contractor shall, in addition to all work areas identified under contract, execute any and all tasks required to execute required services under contract. This includes all areas in a room from the floor to the ceiling, including lights.

1.14.18. Internal Emergency Clean Up: Emergency response by Contractor employees may be required (over and above routinely scheduled work) to provide for patients and staff welfare and safety of the building because of mass casualty situations or natural disasters. Examples include facility defects, fire, mass illness or an injury situation. The facility shall be maintained, as closely as possible, in a hygienically clean condition during emergency situations.

1.14.19. The Joint Commission: A national organization dedicated to improving the care, safety, and treatment of patients in health care facilities, and publishers of the Joint Commission on Accreditation Manuals.

1.14.20. Key Personnel: Key personnel consist of the Housekeeper supervisor and Shift Leaders. Mandatory Documents: Directives with which the Contractor is obligated to comply.

1.14.21. Non-Emergency Clean Up: The clean-up of paper, water, and any other debris, removing spills, vomitus, spots, and marks from walls, docks, entrances, parking lots, floors, carpets, and furniture. The Contractor shall provide emergency pickup and removal of spillage and other similar accidents throughout the facility during regular business hours, within 10 minutes after receiving notification of each incident. (This does not include hazardous spills).

1.14.22. Healthcare acquired Infection: An infection acquired by patients and others during hospitalization, with diagnosis confirmed by clinical or laboratory evidence. Great danger arises with hospital infections because of the weakened condition of patients. The most effective method of defense is a clean, infection-free environment. Effective environmental sanitation is required to lessen hazards to the extent that healthcare acquired infections may be consequence of exposure to contaminated air, dust, furnishings, equipment, and other fomites. Frequent and thorough cleaning of hospital interiors is necessary to reduce the number of pathogens. The main purpose is to physically remove microorganisms from the various fomites that might, in turn, transmit them to patients.

1.14.23. Patient Discharge Cleaning: This service encompasses total cleaning within the patient cubical area (in multi-bedrooms) or the entire room (for single-bed rooms) whenever the patient's stay has ended or when the patient has been transferred.

1.14.24. Performance Assessment Plan (PAP): A Plan, which provides the COR a systematic method to monitor Contract performance.

1.14.25. Quality: The Standard of Cleanliness of an Area: This is measured by the Contractor's compliance with Government mandated standards or service outputs.

1.14.26. Steadfast Policing: The clean-up of papers and any other debris, removing spills, vomitus, spots and marks from walls, loading docks, walkways, entrances, parking lots, interior planters, floors, carpets, furniture, exterior trash receptacles and cigarette ash trays/receptacles.

1.14.27. Regulated Medical Waste (RMW): Regulated Medical Waste is any waste from patients in strict or respiratory isolation or with wound and skin precautions; wastes from the laboratory; and other wastes, such as surgical waste, needles, syringes, and sharps, classified as infectious. Pathological waste is any waste, which includes anatomical parts of humans and animals, excluding human corpses and animal carcasses.

1.14.28. Total Disinfection Cleaning: The highest degree or level of disinfection through cleaning of all environmental surfaces (The interruption of the chain of infection.) Total disinfection cleaning is applicable to service Types I and III. The quality standard for performance of total disinfection cleaning is to significantly reduce the potential that large numbers of microorganisms on environmental surfaces will encounter patients. It requires that a specific task be performed in a systematic manner on a daily basis.

1.14.29. Surgical Areas: Refers to all rooms/areas in the VASLC where surgical or invasive diagnostic procedures are performed, to include operating rooms, endoscopy rooms, and recovery areas.

1.14.30. Infectious Disease Management – to prevent and minimize exposure to contagious disease and disrupting disease transmission the following are recommended by the CDC and VHA for all workers in healthcare facilities.

1.15. FACILITY DEFECT REPORTS: The Contractor shall report noted facility defects (dripping faucet, loose window, graffiti, etc.) in writing within the same duty day of discovery. Emergency facility defects (such as broken water pipes, etc.) as soon as possible after discovery to facilitate repairs and shall be reported in writing by the end of the work shift.

1.16.7 Computer: The Government will provide one computer for the Housekeeping Supervisor who will be required to train and maintain the necessary clearances for use of a Government Computer along with compliance with the Rules of Behavior. The computer will be used to provide updates and communications between the Facility staff and the Contractor.

1.16.8 Government Equipment: Contractor is responsible for furnishing all supplies and equipment necessary to support performance of this contract. Government will supply toilet tissue, paper towels, soap dispensers including hands free dispensing paper/soap products, liquid hand soap, cake soap, plastic trash bags suitable for general trash, partition trash liners for restrooms, toilet seat sanitary covers, feminine hygiene products (to go into Government-provided dispensers), floor wax, cleaning and disinfecting chemicals, deodorant blocks, urinal screens, housekeeping carts, recycle supplies, personal protective equipment, and pagers/cell phones.

NOTE 1: The Contractor shall use pagers and/or cellular phones and shall be of sufficient quantity to accomplish the housekeeping mission throughout VASLC.

NOTE 2: The Contractor shall maintain an itemized list of all supplies/chemical inventory/equipment and shall provide an updated list to the COR annually for approval.