36C25918Q0420-003.docx
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36C25918Q0420 Past Performance Survey.docx
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VA259-18-Q-0420
PAST PERFORMANCE SURVEY
OFFEROR INSTRUCTIONS: A separate record must be completed for each Past Performance Information and Survey; Offeror must directly send to the evaluator, requesting they complete and return as indicated on the attached Past Performance Survey, by not later 25 July 2018, to concesa.hubbard@va.gov and david.medina2@va.gov. Further, Offeror must include a copy of each requested Past Performance Information page with proposal/quote submission.
Solicitation Number: VA259-18-Q-0420
Name and address of Offeror:
Contract Details (i.e. Contract #/ Delivery or Task Order #, Title, Location, etc.)
Contract No.:
Contractor Name:
Date:
Title:
Location:
Type of Facility:
Assessor Full Name:
Assessor Position held or function in relation to project:
Assessor’s Company/Organization Name, Address and Phone number:
Assessor’s email address:
Please complete and return to: concesa.hubbard@va.gov and david.medina2@va.gov
PAST PERFORMANCE SURVEY
Reference Instructions: The Department of Veterans Affairs is considering the Offeror listed above for award of a VA contract. Your comments would be appreciated regarding this firm’s past performance. Your comments are considered Source Selection Sensitive. Survey should be completed by the evaluator and returned to concesa.hubbard@va.gov and david.medina2@va.gov not later than the above date.
Please evaluate the Past Performance using only the following ratings without variation. If the rating is Marginal or Unacceptable, provide additional information in the appropriate block or in the remarks section of this form.
O = Outstanding = Performance greatly exceeded contract requirements
A = Above Average = Performance exceeded contract requirements
S = Satisfactory = Performance met contract requirements
M = Marginal = Performance met the minimum contract requirements but some material aspects of the contractor’s performance were less than satisfactory.
U = Unacceptable = Performance was poor and/or did not satisfy contract requirements
NOTE: Do not use a color marking pen to circle the response. Best to use a ball point pen (Black or Blue) to circle your response.
Describe exactly what type of janitorial services or similar service(s) were provided to your company/organization?
Period of Performance (Provide dates):
| Rate the following questions if the company provided janitorial services. Provide information/comments in the Remarks Section below. |
| Circle One |
| Q1. To what extent did the contractor comply with contract requirements? |
| O A S M U |
Remarks:
| Q2. How timely was the contractor’s performance? |
| O A S M U |
Remarks:
| Q4. Rate the effectiveness of the contractor’s management of the contract? |
| O A S M U |
Remarks:
| Q6. Rate the contractor’s personnel management practices. |
| O A S M U |
Remarks:
| Q7. Quality Control: Rate the overall quality of contractor’s work. |
| O A S M U |
Remarks:
| Q8. To what extent did the contractor meet performance schedule? |
| O A S M U |
Remarks:
| Q9. What extent was contractor flexible in responding to changing needs? |
| O A S M U |
Remarks:
| Q10. To what extent was the contractor reliable? |
| O A S M U |
| Q12. Have any cure notices, show cause letters, suspension of payment, or termination been issued? If yes, explain on the following page. |
| Yes No |
Remarks:
| Q13. Would you award another contract to this contractor? If no, explain on the following page. |
| Yes No |
Remarks:
| Q14. Was the customer satisfied with the service provided? If no, explain on the following page. |
| Yes No |
Remarks:
| Q15. To what extent did contractor notify you of problems of potential issues? |
| O A S M U |
Remarks:
| Q16. Did the Contractor perform in a professional manner? |
| Yes No |
Remarks:
| Q17. Did the Contractor demonstrate good customer service skills? |
| Yes No |
Remarks:
| Q18. Did the Contractor require a significant amount of oversight to ensure the service was rendered in accordance with applicable regulations? |
| Yes No |
Remarks: ________________________________________________________________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________________
PAST PERFORMANCE SURVEY – REMARKS SECTION
Additional Remarks regarding janitorial services:
Signature: Date:
Print Name:
Please email directly to concesa.hubbard@va.gov and david.medina2@va.gov
DO NOT return survey to the company you are evaluating.
Source Selection Sensitive FAR 3.104
FOR OFFICIAL USE ONLY
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