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36C25918Q0420
OF
1. REQUISITION NO.
2. CONTRACT NO.
3. AWARD/EFFECTIVE DATE
4. ORDER NO.
5. SOLICITATION NUMBER
6. SOLICITATION ISSUE DATE
a. NAME
b. TELEPHONE NO. (No Collect Calls)
8. OFFER DUE DATE/LOCAL
TIME
9. ISSUED BY
CODE
10. THIS ACQUISITION IS
UNRESTRICTED OR
SET ASIDE:
% FOR:
SMALL BUSINESS
HUBZONE SMALL
BUSINESS
SERVICE-DISABLED
VETERAN-OWNED
SMALL BUSINESS
WOMEN-OWNED SMALL BUSINESS
(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED
SMALL
BUSINESS PROGRAM
EDWOSB
8(A)
NAICS:
SIZE STANDARD:
11. DELIVERY FOR FOB DESTINA-
TION UNLESS BLOCK IS
MARKED
SEE SCHEDULE
12. DISCOUNT TERMS
13a. THIS CONTRACT IS A
RATED ORDER UNDER
DPAS (15 CFR 700)
13b. RATING
14. METHOD OF SOLICITATION
RFQ
IFB
RFP
15. DELIVER TO
CODE
16. ADMINISTERED BY
CODE
17a. CONTRACTOR/OFFEROR
CODE
FACILITY CODE
18a. PAYMENT WILL BE MADE BY
CODE
TELEPHONE NO.
DUNS:
DUNS+4:
PHONE:
FAX:
17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED
SEE ADDENDUM
19.
20.
21.
22.
23.
24.
ITEM NO.
SCHEDULE OF SUPPLIES/SERVICES
QUANTITY
UNIT
UNIT PRICE
AMOUNT
(Use Reverse and/or Attach Additional Sheets as Necessary)
25. ACCOUNTING AND APPROPRIATION DATA
26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA
ARE
ARE NOT ATTACHED.
27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA
ARE
ARE NOT ATTACHED
28. CONTRACTOR IS REQUIRED TO SI
GN THIS DOCUMENT AND RETURN _______________
29. AWARD OF CONTRACT: REF. ___________________________________ OFFER
COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND
DATED ________________________________. YOUR OFFER ON SOLICITATION
DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY
(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE
ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED
SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:
30a. SIGN
ATURE OF OFFEROR/CONTRACTOR
31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED
AUTHORIZED FOR
LOCAL REPRODUCTION
(REV. 2/2012)
PREVIOUS EDITION IS NOT USABLE
Prescribed by GSA - FAR (48 CFR) 53.212
7. FOR SOLICITATION
INFORMATION CALL:
STANDARD FORM 1449
OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30
SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS
36C25918Q0420 07-13-2018 Concesa Hubbard 303-712-5774 07-30-2018
5:00 PM MT
36C259 Department of Veterans Affairs Network Contracting Office
NCO 19
6162 South Willow Drive, Suite 300 Greenwood Village CO 80111 X X 561720 $18 Million X N/A X Eastern Colorado Health Care System Locations are located in the Performance Work Statement
36C259 Department of Veterans Affairs Network Contracting Office
NCO 19
6162 South Willow Drive, Suite 300 Greenwood Village CO 80111
Department of Veterans Affairs Financial Service Center Submit Invoice Electronically to:
http://www.tungsten-network.com 1-877-489-6135 See CONTINUATION Page The Department of Veterans Affairs Eastern Colorado Health Care System (ECHCS) requires janitorial services for its facilities in accordance with the Performance Work Statement Period of Performance:
Base : Aug 11, 2018 thru Feb. 11, 2019 Option 1: Feb 12, 2019 thru Aug 12, 2019 O ption 2: Aug 13, 2019 thru Feb 13, 2020 Email Quotes to:
concesa.hubbard@va.gov david.medina2@va.gov See CONTINUATION Page X X Table of Contents
| SECTION A | 1 |
| A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS | 1 |
| SECTION B - CONTINUATION OF SF 1449 BLOCKS | 4 |
| B.1 CONTRACT ADMINISTRATION DATA | 4 |
| B.2 LIMITATIONS ON SUBCONTRACTING-- MONITORING AND COMPLIANCE (JUN 2011) | 5 |
| B.3 PRICE/COST SCHEDULE | 6 |
| B.4 PERFORMANCE WORK STATEMENT | 7 |
| SECTION C - CONTRACT CLAUSES | 21 |
| C.1 52.204-9 PERSONAL IDENTITY VERIFICATION OF CONTRACTOR PERSONNEL (JAN 2011) | 21 |
| C.2 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS (JAN 2017) | 21 |
| C.3 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE ORDERS—COMMERCIAL ITEMS (JAN 2018) | 27 |
| C.4 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999) | 34 |
| C.5 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000) | 34 |
| C.6 52.219-27 NOTICE OF SERVICE-DISABLED VETERAN-OWNED SMALL BUSINESS SET-ASIDE (NOV 2011) | 35 |
| C.7 52.222-41 SERVICE CONTRACT LABOR STANDARDS (MAY 2014) | 36 |
| C.8 52.228-5 INSURANCE—WORK ON A GOVERNMENT INSTALLATION (JAN 1997) | 42 |
| C.9 SUPPLEMENTAL INSURANCE REQUIREMENTS | 43 |
| C.10 52.232-18 AVAILABILITY OF FUNDS (APR 1984) | 43 |
| C.11 52.245-2 GOVERNMENT PROPERTY INSTALLATION OPERATION SERVICES (APR 2012) | 43 |
| C.12 52.246-4 INSPECTION OF SERVICES—FIXED-PRICE (AUG 1996) | 44 |
| C.13 VAAR 852.203-71 DISPLAY OF DEPARTMENT OF VETERAN AFFAIRS HOTLINE POSTER (DEC 1992) | 45 |
| C.14 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998) | 45 |
| C.15 VAAR 852.203-70 COMMERCIAL ADVERTISING (MAY 2018) | 46 |
| C.16 VAAR 852.219-10 VA NOTICE OF TOTAL SERVICE-DISABLED VETERAN-OWNED SMALL BUSINESS SET-ASIDE (JUL 2016)(DEVIATION) | 46 |
| C.17 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV 2012) | 47 |
| C.18 VAAR 852.237-70 CONTRACTOR RESPONSIBILITIES (APR 1984) | 48 |
| SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS | 49 |
| SECTION E - SOLICITATION PROVISIONS | 50 |
| E.1 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (JUL 2013) | 50 |
| E.2 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL ITEMS (JAN 2017) | 51 |
| E.3 Addendum FAR 52.212-1 INSTRUCTIONS TO OFFERORS COMMERCIAL ITEMS | 55 |
| E.4 52.212-2 EVALUATION—COMMERCIAL ITEMS (OCT 2014) | 56 |
| E.5 Addendum FAR 52.212-2 EVALUATION COMMERCIAL ITEMS (OCT 2014) | 56 |
| E.6 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—COMMERCIAL ITEMS (NOV 2017) | 58 |
| E.7 52.216-1 TYPE OF CONTRACT (APR 1984) | 74 |
| E.8 52.233-2 SERVICE OF PROTEST (SEP 2006) | 74 |
| E.9 VAAR 852.233-70 PROTEST CONTENT/ALTERNATIVE DISPUTE RESOLUTION (JAN 2008) | 75 |
| E.10 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (JAN 1998) | 75 |
| E.11 52.237-1 SITE VISIT (APR 1984) | 76 |
| E.12 VAAR 852.270-1 REPRESENTATIVES OF CONTRACTING OFFICERS (JAN 2008) | 76 |
SECTION B - CONTINUATION OF SF 1449 BLOCKS
B.1 CONTRACT ADMINISTRATION DATA
(continuation from Standard Form 1449, block 18A.)
1. Contract Administration: All contract administration matters will be handled by the following individuals:
a. CONTRACTOR:
b. GOVERNMENT:
Concesa Hubbard (Contract Specialist) Department of Veterans Affairs Network Contracting Office 19 6162 South Willow Drive, Suite 300 Greenwood Village, CO 80111
Concesa.Hubbard@va.gov Telephone No. 303-712-5774
2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:
| [X] |
| 52.232-33, Payment by Electronic Funds Transfer – Other Than System for Award Management, or |
| [ ] |
| 52.232-36, Payment by Third Party |
3. INVOICES: Invoices shall be submitted in arrears:
| a. Quarterly | [] | |
| b. Semi-Annually | [] | |
| c. Other | [X] Monthly in Arrears |
4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.
Department of Veterans Affairs Financial Services Center Submit Invoice Electronically to:
http://www.tungsten-network.com 1-877-489-6135
5. ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:
| AMENDMENT NO |
| DATE |
B.2 LIMITATIONS ON SUBCONTRACTING-- MONITORING AND COMPLIANCE (JUN 2011)
This solicitation includes FAR 52.219-14 Limitations on Subcontracting. Accordingly, any contract resulting from this solicitation will include this clause. The contractor is advised in performing contract administration functions, the CO may use the services of a support contractor(s) retained by VA to assist in assessing the contractor's compliance with the limitations on subcontracting or percentage of work performance requirements specified in the clause. To that end, the support contractor(s) may require access to contractor's offices where the contractor's business records or other proprietary data are retained and to review such business records regarding the contractor's compliance with this requirement. All support contractors conducting this review on behalf of VA will be required to sign an “Information Protection and Non-Disclosure and Disclosure of Conflicts of Interest Agreement” to ensure the contractor's business records or other proprietary data reviewed or obtained in the course of assisting the CO in assessing the contractor for compliance are protected to ensure information or data is not improperly disclosed or other impropriety occurs. Furthermore, if VA determines any services the support contractor(s) will perform in assessing compliance are advisory and assistance services as defined in FAR 2.101, Definitions, the support contractor(s) must also enter into an agreement with the contractor to protect proprietary information as required by FAR 9.505-4, obtaining access to proprietary information, paragraph (b). The contractor is required to cooperate fully and make available any records as may be required to enable the CO to assess the contractor's compliance with the limitations on subcontracting or percentage of work performance requirement.
B.3 PRICE/COST SCHEDULE
36C25918Q0420
Page 1 of Page 1 of Line Item
Description
Unit of Issue
Qty
Unit Price
Extended Price
| 0001 |
| Provide Janitorial Services in accordance with the Performance Work Statement |
Base Period of Performance:
Aug 11, 2018 thru Feb 11, 2019
Month
6 Months
| 0002 |
| Provide Janitorial Services in accordance with the Performance Work Statement |
Option 1
Feb 12, 2019 thru Aug 12, 2019
| 0003 |
| Provide Janitorial Services in accordance with the Performance Work Statement |
Option 2
Aug 13, 2019 thru Feb 13, 2020
Total
Page 1 of
B.4 PERFORMANCE WORK STATEMENT
1.0 INTRODUCTION:
The Contractor shall provide all labor, tools, equipment, materials, and supplies to provide janitorial services at the Eastern Colorado Healthcare System (ECHCS) in accordance with the performance work statement.
Location:
The Contractor shall furnish all labor to provide total aseptic (see table 8) housekeeping cleaning services for:
1. Rocky Mountain Regional VA Medical Center.
13611 E. Colfax Ave, Aurora, Colorado, 80045 974,389 Cleanable Square Feet
2. Denver Domiciliary.
7350 W. Eastman, Lakewood, Colorado, 80227 25,000 Cleanable Square Feet
3. Fisher House.
1954 Quentin, Aurora, Colorado, 80010 25,000 Cleanable Square Feet
4. Bio Science East Building.
1999 N. Wheeling Street, Aurora, Colorado, 80045 25,000 Cleanable Square Feet (This building will ready for cleaning 3rd quarter of 2018)
5. Denver Campus.
| 1055 Clermont Street, Denver, Colorado, 80220 |
| The Denver Campus is to be de-commissioned and readied for closure and |
demolition.
2.0 HOURS OF OPERATION:
The Contractor shall perform services required by this Performance Work Statement (PWS) 7 days a week to include weekends and holidays. The Contracting Officer Representative (COR) must approve any changes to the Contractor’s work schedule in advance.
Rocky Mountain Regional VA (Post Campus Activation): The Contractor shall be available Monday through Friday on Day (1st shift) and Evening (2nd shift) (7:00 am – 11:30 pm) Saturday and Sunday (7:00 am – 11:30 pm) to address common areas, non-direct patient care areas and outlying clinics. Contract personnel shall be required to complete the turnover and terminal cleans as buildings are released to the VA or when buildings are becoming occupied.
Denver Domiciliary: The Contractor shall be available Monday through Sunday on Dayshift (1st shift) (7:00 am – 3:30 pm) Fisher House: The Contractor shall be available Monday through Friday on Dayshift (1st shift) (7:00 am – 3:30 pm) Bio Science East: The Contractor shall be available Monday through Friday on Dayshift (1st shift) (7:00am – 3:30pm) Denver Campus: Decommissioning activities and cleaning services (See paragraph 4.1.14) shall be provided as needed Monday through Sunday (7:00am – 11:30pm).
4.0 SCOPE OF WORK:
The Contractor will provide aseptic housekeeping services, trash/cardboard removal, inspections and weekly walk throughs for the Concourse, Clinic Building South, Clinic Building North, Patriot Cafeteria, Patriot Brew, Patriot Retail Store, Energy Center Building and Research Building. The Contractor will clean and maintain all other areas located at the replacement facility as directed by the VA until after owner occupancy is complete. Once occupancy is complete, The Contractor will provide aseptic housekeeping services for the Concourse, Energy Center, 1st,2nd and 3rd floors of the Research Building, Canteen, Fisher House, Domiciliary, Bio Science East Building, Administrative areas in Clinic Building South, Administrative areas in Clinic Building North , Patriot Cafeteria, Patriot Brew, Patriot Retail Store, stairwells in Patient Visitor Parking North, Patient Visitor South, Parking Staff North and all other stairwells within the facility. The Contractor will provide services for decommissioning activities and cleaning services for the Denver Campus for each building that is being de-commissioned and readied for closure (See paragraph 4.1.14).
For occupied VA buildings; Clinic Building South (Building A) and Research (Building B), the Contractor will be responsible for providing aseptic housekeeping services for:
Clinic Building South (Building A): 1st, 2nd, 3rd, and 4th Floors —patient care areas that will require daily cleaning M-F; (1st and 2nd shift) Research Building (Building B): aseptic (see table 8) housekeeping services will be provided for 1st,2nd and 3rd floor which are currently occupied by VA staff.
4.1 Basic Cleaning Services: Shall be provided as outlined in PWS Tables 1, 2, 3, 4, 5, 6, 7 and 8 found in Section E, Attachments of the solicitation document.
PWS Table 1 Cleaning Areas by Building PWS Table 2 Area to be Cleaned by Code PWS Table 3 Cleaning Frequency Chart PWS Table 4 VA EMS Cleaning Supplies PWS Table 5 VA EMS Equipment Listing PWS Table 6 Veterans Canteen Service Schedule PWS Table 7 NFS Food Preparation Area Cleaning Schedule PWS Table 8 Glossary of Terms
| 4.1.1 | Terminal Clean: Terminal cleaning is to be performed when areas are turned-over for occupancy by the Construction Company. All horizontal surfaces will be wiped down until free of dust and debris. Carpeted floors will be vacuumed. Floors will be mopped with germicidal solution. All waste receptacles will be emptied, cleaned inside and out with VA approved germicidal solution, and placed with clean liners. Walls, baseboards, and handrails shall be washed down with VA approved germicidal solution. (Carpets will be shampooed as needed). |
| 4.1.2 | Maintain Floors: All floors, except carpeted areas, shall be swept, dust mopped, damp mopped daily, wet mopped, to ensure are free from dirt, debris, dust, scuff and heel marks, other stains and discoloration, and other foreign matter. Baseboards, corners, and wall/floor edges shall also be clean. All floor maintenance solutions shall be removed from baseboards, furniture, trash receptacles, chairs, trash receptacles, and other moveable items shall be moved to maintain floors underneath these items. All moved items shall be returned to their original and proper position. The utilization of wet floor signs is mandatory whenever damp/wet mopping floors. |
| 4.1.3 | Break room: High use areas such as the break room area will be cleaned daily; floors mopped and trash taken to the outside containers. Cleaning underneath the refrigerators and dishwashing equipment will be done on a bi-weekly basis. Counters, sinks, and shelving will be left clean with no food particles on or underneath appliances and wiped with VA approved germicidal. Break room will be mopped or vacuumed daily. All tables, chairs, and other furnishings shall be wiped down with VA approved germicidal and left free of any part particles, smears, or stains. Trash cans will be emptied after cleaning is completed. Walls should be clean with no lint, finger marks, or stains. |
| 4.1.4 | Common Areas: Waiting areas to include the seats, backs, and legs of all chairs, tables, window sills stairwells, and corridors will be swept, mopped, and wiped down with VA approved germicidal frequently throughout the day. Check-in counters, door knobs, hand rails, and any high touch surfaces are to be wiped down with VA approved germicidal. Entrance mats shall be clean as required to maintain quality standards. During inclement weather, saturated mats shall be changed. Waiting rooms shall be free of all paper, trash, empty bottles, and other discarded material. There shall be no evidence of gum, spots of tar, wet areas, or other foreign substances on floors. Face Mask Kiosks shall be wiped down with a VA approved germicidal solution. Face Masks Kiosks are to be checked and stocked daily. |
| 4.1.5 | Remove Trash: All trash containers shall be emptied, wiped down exterior and interior with a VA approved solution then returned to their initial location. Boxes, cans, and papers placed near a trash receptacle and marked “TRASH” shall be removed. All trash liners will be removed and replaced in the break rooms daily and in other areas daily. The trash shall be deposited in the nearest outside trash collection container. Trash receptacles shall be left clean, free of foreign matter, and free of odors. |
| 4.1.6 | Clean and Disinfect: Completely clean, disinfect with the use of Environmental Protection Agency (EPA) approved hospital grade germicidal detergent, and polish dry all surfaces of sinks, water fountains and plumbing fixtures. After cleaning, receptacles will be free of deposits, dirt, streaks, and odors. Blood and other body fluids and/or excretion on any surface shall be cleaned immediately with germicidal detergent. |
| 4.1.7 | Clean Interior Glass/Mirrors: Clean all interior glass, including glass in doors, framed/ glass art, partitions, walls, display cases, directory boards, fire extinguisher case, Police check in windows, Inpatient Pharmacy window, Outpatient Pharmacy Pick up window, Nurses Station and glass picture frames. After glass cleaning, there shall be no traces of film, dirt, streaks, smudges, water, or other foreign matter. |
| 4.1.8 | Vacuum Carpets: Vacuum carpeted areas weekly or when visibly dirty, the carpeted area shall be free of all visible dirt, debris, litter and other foreign matter. Any spots shall be removed by carpet manufacturer’s approved methods as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the COR. |
| 4.1.9 | Clean Carpets: All carpets shall be cleaned in accordance with standard commercial practices. A heavy-duty spot remover may be required in heavily soiled areas. After shampooing, the carpeted area will be uniform in appearance and free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath, and returned to their original location/position. |
| 4.1.10 | Venetian Blinds: Venetian blinds shall be wet dusted or vacuumed and spot cleaned weekly. |
| 4.1.11 | Vacuum and Clean Floor Mats: Vacuum and clean interior and exterior floor mats. After vacuuming or cleaning, mats shall be free of all visible lint, litter, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location. |
| 4.1.12 | General Spot Cleaning: Perform spot cleaning on a continual basis. Spot cleaning includes, but is not limited to removing, or cleaning smudges, fingerprints, marks, streaks, spills, from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls, and fixtures. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil. |
4.1.13 General Dusting: All horizontal and vertical surfaces to include all vents and grills shall be wet dusted or cleaned to eliminate dust collection and wiped with VA approved germicidal.
4.1.14 De-Commissioning Activities and Cleaning: The Contractor shall be available to provide decommissioning activities and cleaning services for buildings that have been de-commissioned and readied for closure. The activities shall include taking leftover office debris i.e., old books, broken chairs, papers, used boxes, broken office equipment, broken furniture to a designated trash roll-off for disposal. Each room in the building to be de-commissioned shall be inspected by The Contractor to ensure all items that can be disposed of are disposed of.
| 4.2 | Restrooms and Shower Cleaning Services: |
| 4.2.1 | Clean and Disinfect: Completely clean and disinfect with the use of an EPA approved hospital grade germicidal detergent all surfaces of sinks, toilet bowls, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, partitions, dispensers, doors, walls, and other such surfaces. After cleaning, receptacles will be free of deposits, dirt, streaks, and odors. Disinfect all surfaces of partitions, stalls, stall doors, entry doors, (including handles, kick plates, ventilation grates, metal guards, all stainless-steel appliances and wall areas adjacent to wall mounted lavatories, urinals, and toilets. |
| 4.2.2 | Descale Toilet Bowls: Descaling shall be performed every week as a minimum and as often as needed to keep areas free of scale, soap films, and other deposits. After descaling, surfaces shall be free from streaks, stains, scale, scum, urine deposits, and rust stains. |
| 4.2.3 | Sweep and Mop Floor: After daily sweeping and mopping, the entire floor surface, including grout, shall be free from litter, dirt, dust, and debris. Floors shall have a uniform appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Moveable items shall be tilted or moved to sweep and damp mop underneath. The item is to be returned to its original spot upon completion of task. Floors shall be dust mopped, as necessary to maintain sanitary conditions and a clean, uniform appearance. The utilization of wet floor signs is mandatory whenever damp/wet mopping floors. |
| 4.2.4 | Stock Restroom Supplies: The Contractor personnel shall ensure restrooms are stocked sufficiently so that supplies including soaps, paper towels, and toilet paper do not run out. Supplies shall be stored in designated areas. |
4.3 Veterans Canteen Service (VCS) Cleaning Services. Shall be provided as outlined in Table 6.
4.3.0 The VCS is located in the Rocky Mountain Regional VA Medical Center’s main concourse area. VCS operates the Patriot Cafeteria, Patriot Brew Coffee Shop, and the Patriot Retail Store. The Contractor shall provide basic cleaning services to these stores and their related food preparation and/or storage areas. Specific cleaning services and cleaning frequency are outlined in Attachment 1, PWS Tables, Table 6: Veterans Canteen Service Cleaning Schedule.
4.3.1 The Contractor shall provide daily, weekly, monthly, quarterly, yearly, and as needed cleaning services for the VCS. Areas to be cleaned/serviced will include but is not limited to the food serving line, walls, floors and baseboards, light fixtures, ceiling and wall vents, ceiling tile grids, floor mats, trash cans, trash removal, VCS equipment and vending machines, as well as tabletops, tables, chairs and stands.
4.3.2 The Contractor will be responsible for maintaining clean floors and trash removal for the Patriot Cafeteria throughout the cafeteria operating hours. Spills will be spot mopped as they occur. The utilization of wet floor signs is mandatory whenever damp/wet mopping floors. The Contractor shall ensure enough personnel are assigned to cover the Patriot Cafeteria throughout the day, during normal operating hours, daily.
4.3.3 The Contractor will be responsible for a more thorough cleaning of the Patriot Cafeteria, Patriot Brew, and Patriot Retail Store after store closing. Special attention will be given to the food preparation area, floors, tabletops, chairs, serving lines, food and beverage machines, and kitchen areas at this time.
4.4 Nutrition and Food Services (NFS) Cleaning Services. Shall be provided as outlined in Table 7.
4.4.0 The NFS is located in the Rocky Mountain Regional VA Medical Center’s service level, Building H. NFS operates the hospital food catering service. The Contractor shall provide basic cleaning services to the food preparation and/or storage areas. Specific cleaning services and cleaning frequency are outlined in Attachment 1, PWS Tables, Table 7: NFS Food Preparation Area Cleaning Schedule.
4.4.1 The Contractor shall provide daily, weekly, monthly, quarterly, yearly, and as needed cleaning services for the NFS. Areas to be cleaned/serviced will include but is not limited to the food serving line, tables, chairs, stands, walls, floors and baseboards, light fixtures, ceiling and wall vents, ceiling tile grids, floor mats, trash cans, trash removal, NFS equipment.
4.4.2 The Contractor will be responsible for a more thorough cleaning of the NFS after operating hours. Special attention will be given to the food preparation area, floors, tabletops, chairs, serving lines, food and beverage machines, and kitchen areas at this time.
5.0 PERSONNEL QUALIFICATION AND REQUIREMENTS:
5.1 Supervision: The VA will identify a Contracting Officer Representative (COR) who will be responsible for reviewing completed daily inspection sheets for all areas covered by The Contractor. The VA will provide the inspections sheets that will be completed by The Contractor. The COR will be notified in writing of The Contractor personnel names and of changes in personnel appointed to fulfill this function or substitution of personnel due to illness or leave.
| 5.2 | Training: The contract personnel will be required to go through the VA training required by all Environmental Management Service employees. This will include reading the EPS Sanitation Procedure Guide and completing the Mandatory training courses: VA Information Security Awareness, VHA Privacy Policy Training, Customer Service, Blood Borne Pathogens, Hand Hygiene Program. The VA will also expand on the following subjects as they apply to the VA health care facilities: Facility Emergency Fire & Safety Program, Accident Reporting, Sexual Harassment and Ethics. These training courses will be provided as a group in-service for new contract personnel. |
| 5.3 | Communication: Daily effective communication, for contractor personnel, whether written or oral, is critical and requires ability to speak, understand, and follow simple instructions in English. |
| 5.4 | Uniforms and Employee Identification: The Contractor personnel assigned to the performance of this contract are to wear a The Contractor provided standard distinctive uniform that is clearly distinguishable. Uniforms are to be clean and maintained in good repair. The Contractor personnel will be provided, a clearly readable name identification device consisting of The Contractor’s name and the service name will be worn on or in the area of the left breast pocket (above the waist). All other safety/protective clothing or equipment shall be provided and maintained by the VA at no expense and worn when appropriate. All Contract personnel will be fingerprinted, and background checked for suitability. In special sanitation and/or isolation situations, The Contractor personnel may be required to wear special protective clothing and shoe covers supplied by the VA medical center. Such items are to remain as the property of the Government and must be turned in once the position is eliminated. |
| 6.0 | CONTRACTOR STAFF REQUIREMENTS: |
| 6.1 | Personnel Rosters: The Contractor shall provide a list of all contractor personnel, current written rosters of all regular and alternate employees will be provided to the COR. Employees not listed will not be allowed to work in the facility. |
| 6.2 | Employee Physical Examinations: The Contractors are required to have a physical examination prior to work on this contract; each employee is expected to be in good physical health and able to work in patient care areas without risk to the patients. No personnel shall be assigned to this contract that are not in good physical health or pose a risk to patients. The Contractor personnel who acquire a communicable illness shall not perform service under the contract and shall be free of illness before returning to work. Position entails continuous walking, standing and stooping, reaching and working in limited spaces. The Contractor will be required to perform moderate to heavy lifting (40 to 50 pounds), pushing, pulling, and carrying of furniture and equipment. Exposure to various contagion and infections is a constant hazard as is the danger of cuts and stabs from glass, metal objects and needles found in trash and red bag waste, electrical shocks in equipment and slips on wet floors. Skin rashes and allergies due to strong detergents and disinfectants are possible. The Contractor must work in close proximity to persons who are ill and must adjust accordingly. Work is subject to numerous interruptions by those who are attending or visiting patients. |
| 6.3 | Miscellaneous: The Contractor personnel shall not consume food, snacks, drinks, or tobacco products except during specified break periods in appropriate designated break/smoking areas only. There will be no usage of personal cell phones while on stations. Unauthorized smoking, eating, theft or pilferage by The Contractor personnel shall constitute adequate cause for the Government to require that The Contractor immediately remove the offender(s) from employment on the medical facility premises for the duration of this contract. |
7.0 GOVERNMENT FURNISHED EQUIPMENT:
The VA shall furnish all cleaners, disinfectants and supplies (including soaps, paper towels, toilet paper, cleaning and disinfecting chemicals). The Contractor shall utilize the hospital approved liquid anti-microbial hand soap, and alcohol foam hand sanitizer. A listing of approved products will be provided during post-award orientation prior to commencement of performance. The VA shall furnish all powered and non- powered equipment needed to clean and maintain floors designated for cleaning and maintenance. A list of cleaning supplies and equipment are provided in PWS Tables 4 and 5.
| 8.0 | TRAINING: |
| 8.1 | The Contractor-Furnished Training: At a minimum The Contractor shall cover the following topics listed in 29 Code of Federal Regulation (Labor) 1910.l-1910.1450 which is to be conducted within (7) business days from date of contract award. The Contractor shall provide evidence that its employees are trained for providing janitorial services for a healthcare facility in all aspects of cleaning and in the use of all chemicals utilized by The Contractor. Training shall include the following: |
| 8.1.1 | General orientation of basic bacteriological concepts, including the basics of how caused and transmitted, how it can be prevented, reduced or contained through proper environmental sanitation methods. |
| 8.1.2 | Proper use and handling of germicidal detergents, supplies, and equipment. |
| 8.1.3 | Care and maintenance of The Contractor and Government-furnished property. |
| 8.1.4 | Basic orientation to the facility, function, mission, goals. |
| 8.1.5 | Facility emergency fire and disaster program. |
| 8.1.6 | Utility Operation |
| 8.1.7 | Standard Precautions |
| 8.1.8 | Emergency Preparedness |
| 9.0 | SAFETY: |
9.1 All OSHA Safety Regulations including 29CFR 1910.28 (I) (10) and 1910.66 subpart D will be strictly adhered to. (Regulation may be located at http://www.osha.gov/). All chemicals used on VA property must be accompanied by a Material Safety Data Sheet and be supplied by the VA.
9.2 The Contractor shall take such safety precautions as are necessary to protect the lives and health of occupants of the building during performance of contract requirements. The Contractor shall immediately correct any fire and life safety deficiencies caused by his/her personnel.
9.3 Handling of Infectious Medical Waste ("Red Bag" Waste and "Sharps") Containers: The Contractor employees shall be required to collect bio-hazardous "RED BAG" waste from the treatment facility and to deposit the bags and containers in designated bio-hazardous waste container storage locations.
10.0a BUILDING SECURITY AND CONSERVATION:
10.1 Keys provided to the Contractor shall not be duplicated nor removed from the premises. Issued keys are to be in the possession of The Contractor personnel at all times. All keys not issued for the day shall be retained in the designated locked key box. Only supervisors will be issued a master key and it shall be in their possession while they are on duty. The Contractor shall be responsible for immediately reporting the occurrence of a lost key to the VA Police and the COR. The Government at The Contractor's expense (including re-keying all doors that were affected by the lost key) shall replace any keys lost by The Contractor personnel. In the event a key(s) is lost or duplicated, the Government shall replace all locks and keys on that system and the total cost deducted from the monthly payment due The Contractor. If a key is lost, the Government shall replace the lock for that room(s)and the total cost deducted from the monthly payment due to The Contractor.
10.2 The Contractor employees shall not allow anyone use of any key in their possession. They shall not open locked rooms or areas to permit entrance by persons other than The Contractor employees performing assigned duties. All rooms/areas unlocked for cleaning shall not be left unattended during the cleaning process and shall be locked by The Contractor personnel after completion of cleaning duties and be verified secure by the Supervisor.
10.3 If any difficulty is encountered in keeping areas locked or windows closed and locked, the COR shall be notified.
10.4 The Contractor personnel shall turn off all lights they turned on when entering an area and ensure doors are locked after exiting area.
10.5 Any personal property found within a room will be turned over to the supervisor or General Foreman for proper processing with VA Police Services.
| 10.0b | INCIDENTAL/ACCIDENTAL and MALICIOUS DAMAGE OR DESTRUCTION OF GOVERNMENT PROPERTY. |
| 10.1b | Any damage or destruction of Government Property shall be reported to the COR within 24 hours. The COR shall perform an inspection and assess whether the damages or destruction are Incidental/Accidental or Malicious. |
| 10.2b | In the event of Incidental/Accidental damage or destruction: The COR will determine the reimbursement for damaged or destroyed property. The Contractor and the COR shall agree on the final charge amount. The Contractor shall make restitution within one billing cycle. The Contractor shall take steps to ensure that the damage or destruction of Government Property does not happen again. |
| 10.3b | In the event of Malicious damage or destruction: The COR will determine the final charge amount The Contractor shall be responsible for. The Contractor shall make restitution within on billing cycle. |
| 10.4b | Any of The Contractor staff who engage in the Malicious Damage Or Destruction of Government Property will have their PIV badge rescinded immediately. The incident is to be reported to the VA police and subsequent criminal charges shall apply. |
12.0 QUALITY CONTROL
12.1 Quality Control: The Contractor shall develop and maintain a quality program to ensure custodial services are performed in accordance with commonly accepted commercial practices. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services by conducting frequent inspections with the COR or designee. At a minimum, The Contractor shall develop quality control procedures addressing the areas identified in Basic Cleaning Services, Basic Restrooms and Shower Cleaning Services, Exterior Cleaning, Periodic Cleaning Services, and Emergency and Special Event Cleaning Services, to the CO for acceptance not later than the pre-performance conference. The CO will notify the Contractor of acceptance or required modifications to the plan before the contract start date. The Contractor shall make appropriate modifications and obtain acceptance of the plan by the Contracting Officer before the contract start date. The plan shall include:
12.1.1 A description of the inspection system to cover all services specified in the statement of work. Description shall include specifics as to the areas to be inspected on both scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the inspectors. Additionally, control procedures for any government provided keys or lock combinations should be included.
12.1.2 A description of the methods to be used for identifying and preventing defects in the quality of service performed. Supervisor will attend all Environment of Care (EOC) Rounds as scheduled by the VA.
12.1.3 A description of the records to be kept to document inspections and corrective/preventive actions taken. Copy to be provided to the COR.
12.1.4. The records of inspections shall be kept and made available to the Government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.
12.1.5 The Contractor Quality Control Program: The Contractor shall have a quality control program to assure all requirements of the contract are provided as specified. The Contractor designee will attend Environment of Care rounds as scheduled. The program shall be continuously improved and is therefore documented in loose-leaf manual or electronic format. The program shall include, but not be limited to the following:
12.1.5.1 Written work instructions/procedures, processes, and product descriptions implement contractual obligations. The preparation and maintenance of and compliance with, these instructions shall be audited as a function of The Contractor's Quality Control Program to assure compliance with or timely changes to the instructions. The COR shall be on document distribution for all formalized changes to the Contractor's Quality Control Program. The COR will request corrective action to improve the quality of patient care or cure damage to the facility. Written work instructions will be complete and reliable. Reliable records are objective evidence of the existing or past quality of service.
12.1.5.2 A method of early detection and correction of assignable conditions adverse to the quality of service, to include analysis or corrective action records (including customer complaints) in order to determine causes of defects. This method will include providing timely written explanation/documentation of the correction of the defectiveness and correction of cause in response to Government corrective action request to include bacteriological monitoring when necessary.
13.0 QUALITY ASSURANCE BY THE GOVERNMENT
13.1 The Government appointed COR will monitor The Contractor’s performance to assure that the performance thresholds and standards of performance are met.
13.2 The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance standards describe the minimum acceptable levels of the service required for each task. These thresholds are critical to mission success.
13.3 The Government COR will evaluate the services required by this contract to ensure compliance and quality
13.4 The Contractor shall perform all work required by this contract in a satisfactory manner in accordance with the Performance Work Statement. The COR will not consider the task complete until all deficiencies have been corrected.
13.5 The Government COR will inspect all work performed by the Contractor to ensure contract performance. However, the Government reserves the right to perform an inspection anytime.
13.6 The Government COR will receive complaints from facility personnel and pass them on to the Contractor’s quality inspector for correction.
13.7 The COR will notify the Contractor of any complaints the same day identified. The Contractor shall respond to the complaint within 2 hours of notification with a written email response as to how the issue was resolved. The COR will make the initial determination whether or not the corrective action is acceptable. If performance is unacceptable, the COR will notify the Contracting Officer for resolution and final decision. Failure and unacceptable performance will be noted in CPARS.
Performance Objectives
| Required Services |
| Performance Standards |
| Acceptable Performance Levels |
| Methods of Surveillance |
| Frequency of Inspections |
| PWS Reference |
| Trash Removal from Unoccupied Buildings |
| All trash removed daily. |
| No trash is found visible in any of the VAMC owned buildings during 95% of the reviews by VAMC staff. |
| Periodic visual inspections made by COR, VA EMS Supervisor, VAMC Activation Project Team Members. |
| Inspections to occur weekly. COR will record date and time of the inspection. COR will notify supervisor or quality inspector if inspection indicates unacceptable performance. |
4.1.5
| Terminal Cleaning |
| Remove moveable objects in the room, clean horizontal/vertical surfaces, lighting and air ducts. Clean everything downward from the ceiling to the floor, working out of the room. Items that are removed from the room during the terminal cleaning process are disinfected, sanitized, and/or decontaminated prior to returning to the room. |
| No visible dust, dirt or debris in any of the VAMC owned buildings during 95% of the reviews by VAMC staff. |
| Visual inspection performed by COR or VAMC EMS Supervisor that provides a ‘go / no-go’ evaluation of work completion. This work is not considered complete until this acceptability is provided. |
| Inspections to occur weekly. COR will record date and time of the inspection. COR will notify supervisor or quality inspector if inspection indicates unacceptable performance. |
4.1.1, 4.1.6, 4.1.8, 4.1.9, 4.2.1
| Bathroom cleaning |
| Restrooms that are identified as dirty during weekly inspections are cleaned within 48 hours of identification. |
| Toilets are free of waste, debris ‘rings’, dirt and stains 95% of the time. |
| Periodic visual inspections made be COR, VA EMS Supervisor or VAMC Activation Project Team Members. Customer feedback. |
| Inspections to occur weekly. COR will record date and time of the inspection. COR will notify supervisor or quality inspector if inspection indicates unacceptable performance. |
4.1.6, 4.1.7, 4.2.1, 4.2.2
| Floor Maintenance - Waxed |
| Floors to maintained on a daily basis and are to be free from dirt, dust, debris, scuff and heel marks as needed. Buffed, shiny appearance maintained. |
| Waxed floors buffed with shine free from all dust, dirt, and debris 95% of the time. |
| Periodic visual inspections made by COR, VA EMS Supervisor or VAMC Activation Project Team Members. Customer feedback. |
| Inspections to occur weekly. COR will record date and time of the inspection. COR will notify supervisor or quality inspector if inspection indicates unacceptable performance. |
4.1.2
| Floor Maintenance - Carpeted |
| All carpeted floors are to be free from, dust, dirt, and debris Shampooed as needed with particular attention to high traffic areas. Spot cleaning of carpets to be performed when spills, stains, and odors are identified. |
| Carpeted floors are to be free of dust, dirt, and debris and odors 95% of the time. |
| Periodic visual inspections made by COR, VA EMS Supervisor or VAMC Activation Project Team Members. Customer feedback. |
| Inspections to occur weekly. COR will record date and time of the inspection. COR will notify supervisor or quality inspector if inspection indicates unacceptable performance. |
4.1.8, 4.1.9, 4.1.11
| High/Low Dusting |
| All horizontal surfaces free from dust, dirt, and debris. Window sills and blinds dusted and spot cleaned weekly. Concourse window borders (up to 8 feet) to be dusted weekly. Ceiling, intake registers, speakers, foyer surfaces, foyer door jams, tops of exit signs, as well as piping in the service level concourse are to be free of dust and debris. |
| Horizontal surfaces, window borders and sills, hand rails, baseboards, are to be free of dust, dirt, and debris 95% of the time. |
| Periodic visual inspections made by COR, VA EMS Supervisor or VAMC Activation Project Team Members. Customer feedback. |
| Inspections to occur weekly. COR will record date and time of the inspection. COR will notify supervisor or quality inspector if inspection indicates unacceptable performance. |
4.1.13
| Stairwells |
| Stairwells and stairsteps are to be free of dust, dirt, and debris. Stairwell floors are to be swept and mopped. Handrails and door knobs are to be disinfected with VA approved germicidal solution. |
| Stairwells and stairsteps are to be free of dust, dirt, and debris 95% of the time. |
| Periodic visual inspections made by COR, VA EMS Supervisor or VAMC Activation Project Team Members. Customer feedback. |
| Inspections to occur weekly. COR will record date and time of the inspection. COR will notify supervisor or quality inspector if inspection indicates unacceptable performance. |
| 4.1.12, 4.2.1, |
4.2.3
| 13.9 | DELIVERABLES: |
| Deliverable | |
| Due Date | |
| PWS |
Reference Distribution
| Ensure training requirements for the VA are met |
| Provide completed training certificates before beginning work. |
| 5.2 |
| COR will maintain electronic file of training certification for The Contractor staff. |
COR and CO
| Ensure VA security measures are met. The Contractors must have background check completed before starting work |
| Provide completed passing background checks/ any associated completed training certificates. Fingerprinting, Background check, and PIV Badging are mandatory before any and all contract staff can begin work. |
| 5.4 |
| COR will initiate Fingerprinting and PIV badging process. The Contractor Supervisor will email COR a Log of employees and report staffing changes weekly. |
COR and CO
| Conduct inspections to guarantee compliance |
| Provide a weekly inspection report beginning two weeks after contract execution date. |
| 12.1 |
12.1.3 The Contractor Supervisor will forward Weekly Inspection Reports to the COR.
COR and CO
SECTION C - CONTRACT CLAUSES
C.1 52.204-9 PERSONAL IDENTITY VERIFICATION OF CONTRACTOR PERSONNEL (JAN 2011)
(a) The Contractor shall comply with agency personal identity verification procedures identified in the contract that implement Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24, and Federal Information Processing Standards Publication (FIPS PUB) Number 201.
(b) The Contractor shall account for all forms of Government-provided identification issued to the Contractor employees in connection with performance under this contract. The Contractor shall return such identification to the issuing agency at the earliest of any of the following, unless otherwise determined by the Government:
(1) When no longer needed for contract performance.
(2) Upon completion of the Contractor employee's employment.
(3) Upon contract completion or termination.
(c) The Contracting Officer may delay final payment under a contract if the Contractor fails to comply with these requirements.
(d) The Contractor shall insert the substance of this clause, including this paragraph (d), in all subcontracts when the subcontractor's employees are required to have routine physical access to a Federally-controlled facility and/or routine access to a Federally-controlled information system. It shall be the responsibility of the prime Contractor to return such identification to the issuing agency in accordance with the terms set forth in paragraph (b) of this section, unless otherwise approved in writing by the Contracting Officer.
(End of Clause)
C.2 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS (JAN 2017)
(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights—
(1) Within a reasonable time after the defect was discovered or should have been discovered; and
(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.
(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.
(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.
(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at FAR 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.
(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.
(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its…
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