36C25819Q0248-004.pdf

QUALITY ASURANCE SURVEILLANCE PLAN (QASP)

HOUSEKEEPING FISHER HOUSE NEW MEXICO VA

A. Introduction

This QAE (Quality Assurance Evaluator) Plan has been developed to implement a housekeeping service contract. It is designed to aid the Government's QAE in providing effective and systematic surveillance of all aspects of housekeeping services. This plan provides for monitoring all contract requirements through a combination of methods.

The below listed methods of surveillance shall be used in the administration of this QASP:

1. Periodic Surveillance by the COR

The COR periodically observe the areas to verify that the contractor is meeting the goals of the contract; and when COR receives a complaint to necessitate a surveillance.

2. Customer complaint The COR is the point of contact and will collect all customer complaints. The COR will review all complaints and contact the originator to determine the validity of any claims. Customer complaints will become a permanent part of the COR surveillance records.

3. 100% Inspections Complete evaluation of the performance element.

B. Government Roles and Responsibilities The following definitions for government resources are applicable to this plan:

1. Contracting Officer

A person duly appointed with the authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the government.

2. Contracting Officer’s Representative (COR)

An individual designated in writing by the contracting officer to act as his or her authorized representative to assist in administering a contract. The source and authority for a COR is from the contracting officer. COR limitations are contained in the written letter of designation.

3. Responsibilities

The government resources shall have responsibilities for the implementation of this QASP as follows:

4. Contracting Officer

The contracting officer ensures performance of all necessary actions for effective contracting and ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the contracting officer who assures that the contractor receives impartial, fair, and equitable treatment under the contract. The contracting officer is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

5. COR

The COR is responsible for technical administration of the contract and assures proper government surveillance of the contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the government’s behalf.

Any changes that the contractor deems may affect contract price, terms, or conditions shall be referred to the contracting officer for action.

Performance Objective Section B.1 –

SOW

Subsection.

Performance Threshold

Remedy Method of Assessment

SS-1

Requirements for Specific Tasks

1. All Floors

2. Trash Removal

3. Clean Interior & Exterior Door

Glass /Mirrors

4. Clean stairways

5. Vacuum Carpets/Area Rugs

6. Clean Carpets/Area Rugs

7. Clean Carpets/Area Rugs

8. Vacuum and Clean Floor Mats

9. General Spot Cleaning

10. General Dusting

11. Basic Restroom Cleaning

12. Sweep and Mop Floors

13. Stock Restroom Supplies

14. General Cleaning Supplies

15. Excluded Supplies

G- Inclusive

No More Than 5 Valid Defects Per Month

Re-Performance Within 2 Hours of Notification

100 % Inspection

SS-2

Periodic Cleaning Services

1. Strip, Scrub, Seal and Wax

Floors

2. Clean Interior Windows

3. Clean Exterior Windows

4. Clean/Shampoo

5. Furniture Cleaning

6. Terminal Cleaning

H-Inclusive

Per Month

Re-Performance Within 2 Hours of Notification

100 % Inspection

SS-3

Requirements for Specific Task - Laundry Service

1. Linen Laundry

2. Contaminated Laundry

I-Inclusive

Per Month

Re-Performance Within 2 Hours of Notification

100 % Inspection

SS-4

Surveillance Periodic Surveillances and spot-checking evaluations are followed and documented in accordance with Frequency Schedule.

M-Inclusive

2 Valid Defect Per Month

Contractor Shall Provide A Written Corrective Action Report.

100% Surveillance

SS-5

Quality Assurance Inspection procedures are followed and documented in accordance with Contractor’s Quality Control Plan (incorporated into contract after award).

N-Inclusive

2 Valid Defect Per Month

Contractor Shall Provide A Written Corrective Action Report.

100% Surveillance