36C25819Q0248-001.docx

36C25819Q0248

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

DUNS:

DUNS+4:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

36C25819Q0248 06-04-2019 Arcelia Medina 520-792-1450 X 4313 06-19-2019

1700 EST

Department of Veterans Affairs New Mexico VA Health Care System 1501 San Pedro Drive, SE Albuquerque VA 87108 X X 561720 $18 Million X N/A X Department of Veterans Affairs New Mexico VA Health Care System 1501 San Pedro Drive, SE Albuquerque NM 87108 Department of Veterans Affairs NCO22-Gilbert Network Contracting 3601 S. 6th Avenue Tucson AZ 85723

This is accomplished through the Tungsten Network located at:

http://www.fsc.va.gov/einvoice.asp This is mandatory and the sole method for submitting invoices.

See CONTINUATION Page Contractor is to provide Housekeeping Services for the Fisher House located at the New Mexico VA Health System (NMVAHC) at 1501 San Pedro Drive SE, Albuquerque, NM 87108 Refer to the SOW in section B.2 Period of Performance is 08/01/2019 - 07/31/2020.

X X X Contracting Officer Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C258 Department of Veterans Affairs New Mexico VA Health Care System 1501 San Pedro Drive, SE Albuquerque VA 87108

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

3. INVOICES: Invoices shall be submitted in arrears:

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

This is accomplished through the Tungsten Network located at: http://www.fsc.va.gov/einvoice.asp This is mandatory and the sole method for submitting invoices.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

B.2 STATEMENT OF WORK

A. SCOPE: Long term contract to provide Housekeeping services for New Mexico VA Health Care Systems (NMVAHCS) Fisher House. The Fisher House is located at 1501 San Pedro Dr., SE Albuquerque, NM 87108.

1. The contractor shall provide Housekeeping services at the Fisher House in a manner that will maintain a satisfactory facility condition and shall ensure that all employees present a clean, neat and professional appearance, as determined by the Contracting Officer Representative (COR).

2. The Fisher House consists of 16 private bedroom/bathroom suites, common areas that include a kitchen, powder room (common area bathroom), living room, family room, dining room and laundry room, and is approximately 13,500 square feet. Flooring consists of all wood floors in upstairs hallways and private bedrooms. Common area kitchen, family room, living room, dining room, laundry room and downstairs hallways are all ceramic tile with grout seams.

3. Each of the 16 bedrooms have a medium pile area rug (average size 8’x13’) located under the bed and located in the center of the room. Family room has sisal area rug (13’x9’), living room has large medium pile area rug and all area rugs in house have area rug pad below rug. Center staircase has a secured runner, 2 fire stair cases are bare. Downstairs hallways have runners. Kitchen and laundry room counters are quartz and all bathrooms are granite.

4. Service shall include all common areas, guest rooms, offices, storage rooms, front and rear porches and patio. Cleaning shall be performed at established frequencies (included in this statement of work) and after each guest departure. NOTE: Fisher House guests are responsible for cleaning their own bedrooms and bathrooms during their stay, and therefore occupied guest rooms will only require cleaning by the contractor once per week to refresh the room.

5. The contractor shall be responsible for collecting all linens to be sent out for cleaning, which shall include bath towels, washcloths, hand towels, shower curtains, sheets, pillowcases, duvet covers, pillow shams, blankets, comforters, mattress pads, pillows and kitchen towels.

6. The Contractor shall provide all the necessary supplies needed to perform the terms of the contract to include all cleaning supplies, equipment, transportation, and chemicals. In addition, the contractor will be responsible for providing stock supplies for the Fisher House see attachment of “Item List” for a detail list of Government provided supplies and Contractor provided supplies.

7. Typical work shall include, but not be limited to vacuuming, mopping, bathroom cleaning, kitchen cleaning, window cleaning, dusting, changing light bulbs, etc. (see frequency chart below). Each worker providing services shall be required to log in and out at the Fisher House for the beginning and end of their scheduled shifts, provide date and time, respectively, in a log provided by VAMC.

8. The contractor shall perform these services in accordance with the Occupational Safety and Health Administration (OSHA) and the American National Standards Institute (ANSI) safety guidelines. It is expected that all tasks shall be performed in a neat, professional manner, to present a good appearance. Any storage area will be maintained in a neat, clean and orderly manner.

B. GENERAL REQUIREMENTS: All work shall be performed by skilled and trained personnel who are able to read, write, speak and understand English. Service shall be required seven (7) days a week, the contractor shall provide a minimum of two (2) workers each day, in staggered shifts to perform housekeeping services at the Fisher House using the following schedule (an 8-hour workday):

1. Contract Manager: The contractor shall provide a contract manager who shall be responsible for the performance of the contract. The contract manager shall have full authority to act on behalf of the contractor on all contract matters relating to the daily operation of this contract. The contract manager shall be able to read, write, speak, and understand English. The contract manager or alternate(s) shall be available during normal business hours and be able to meet, either in-person or telephonically, with VA personnel designated by the Contracting Officer within 24 hours to discuss deficiencies.

2. Contractor Employees: Contractor personnel shall present a neat appearance and be easily recognized as contract employees. This may be accomplished by wearing distinctive clothing provided by the Fisher House, or by clothing bearing the company name and/or by wearing appropriate badges that prominently display the contractor’s company name and the employee’s name. Jeans, shorts and sandals are not considered appropriate or safe attire for this setting.

3. All Contractor Employees must display their government issued security (PIV) badge at all-times.

4. The contractor shall not employ persons for work on this contract if such an employee is identified to the contractor by VA Police or Contracting Officer as a potential threat to the health, safety, security, general well-being, or mission of the medical center and the VA.

5. The contactor shall not employ any person who is presently an employee of the U.S. Government when and if the employment of that person would create either a conflict of interest or the perception of such a conflict.

6. The contractor shall be fully responsible for any repairs and all damage to VA property, which results from the activities, negligence, or carelessness of its employees or subcontractors. All damages shall be immediately brought to the attention of the COR by the end of the workday of occurrences. If damage is not discovered on the day the work is performed, it shall be repaired within 72 hours of notification of the contractor by the VA. In cases of disputes between the COR and the contractor, the contractor shall notify the Contracting Officer, in writing as soon as possible, to avoid any delay in conflict resolution. If the Contracting Officer is not notified in writing within thirty (30) days of the date of the incident, the incident shall be considered to have been resolved to the satisfaction of the contractor.

C. MORNING CHECK-IN: Contractor employees shall report to the Fisher House Manager or designee at the beginning of each workday to coordinate the areas to be completed that day. When the manager or designee is unavailable, the work details will be provided in writing. Contractor employees will report their absences directly to the contractor who will then be required to notify the Fisher House Manager or available staff. The contractor will be required to provide back-up staffing. Log in/out is required when entering or leaving the building.

1. Normal Duty Hours: Work required in the performance of the contract shall be performed during the hours of 7:00 to 19:30 p.m., Monday through Friday, and Saturday-Sunday 8:00 a.m. to 16:30, including Federal Holidays. This shall be defined as straight time.

2. Non-Normal Duty Hours: Non-normal duty hours are defined as any other hours outside of those defined above.

3. The Following Federal legal holidays are observed by this facility: Any holidays falling on Saturday will be observed on the preceding Friday; holidays falling on Sunday will be observed on the following Monday.

D. NOT MEETING PERFORMANCE EXPECTATIONS

Exceeding the maximum number of performance threshold violations for the performance objectives listed in the Service Summary (SS) in any one-month period shall result in a warning, letter of concern, or other administrative action necessary from the Contracting Officer. Additional remedies are available to the government to include Termination of the Contract.

E. TRAINING AND RECORDS MAINTENANCE: Orientation and initial training of all personnel shall be accomplished within the first fourteen (14) days of employment with written documentation furnished to the COR. All training shall be documented, and written copies of signed attendance sheet provided to COR within ten (10) days of completion of training.

F. DOCUMENTATION OF SERVICES PERFORMED: Contractor shall maintain documented log of all listed actions to include the date, time and frequency of each of the following actions. This log shall be easily available to the COR when needed to review and maintain proper record keeping.

1. Carpet & Tile maintenance-spot cleaning and shampooing

2. Deep cleaning of restrooms

3. Wall washing

4. Stripping and refinishing of floors

5. Upholstery cleaning

G. REQUIREMENTS FOR SPECIFIC TASKS/SERVICE SUMMARY:

1. All Floors: All floors, except carpeted areas, shall be swept, dust mopped, damp mopped, wet mopped, dry buffed, and spray buffed to ensure they have a uniform, glossy appearance and are free from dirt, debris, dust, scuff marks, stains and discoloration, and other foreign matter. Baseboards, corners and wall/floor edges shall also be clean. All floor maintenance solutions shall be removed from baseboards, furniture, trash receptacles, etc. Chairs, trash receptacles and other moveable items (including long curtains- to avoid soiling on bottom of curtains) shall be moved to maintain floors underneath these items. All moved items shall be returned to their original and proper position.

2. Trash Removal: All trash containers shall be emptied and returned to their initial location. Boxes, cans and papers placed near a trash receptacle and marked “Trash” shall be removed. All liners should be replaced each time trash is removed. The trash shall be deposited in the nearest outside trash collection container. Trash receptacles shall be left clean, free of foreign matter, and free of odors. The contractor is responsible for providing and stocking all required trash receptacle bags with durable products and appropriate size for container.

3. Clean Interior & Exterior Door Glass/Mirrors: Clean all interior and exterior glass, including glass in doors, partitions, walls, display cases, etc. After glass cleaning, there shall be no traces of film, dirt, smudges, water or other foreign matter.

4. Clean Stairways: All floor surfaces shall be cleaned as appropriate for floor type. Dust, grease and grime shall be removed from stair guards, handrails and baseboards. Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls to provide or maintain a clean, uniform appearance.

5. Vacuum Carpets/Area Rugs: Vacuum carpeted areas. After vacuuming, the carpeted area shall be free of all visible dirt, debris, litter and other foreign matter. Any spots shall be removed by carpet manufacturer’s approved methods as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the government representative. Area and throw rugs (if any) are also included under this section.

6. Clean Carpets/Area Rugs: Spot clean or shampoo dirty carpets. Spots must be removed immediately.

7. Vacuum and Clean Floor Mats: Vacuum and clean interior and exterior floor mats. After vacuuming or cleaning, mats shall be free of all visible lint, litter, soil and other foreign matter. Soil and moisture underneath mats shall be removed, and mats returned to their normal location.

8. General Spot Cleaning: Perform spot cleaning on a continual basis. Spot cleaning includes, but is not limited to removing or cleaning smudges, fingerprints, marks, streaks, spills, etc., from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, upholstered furniture (per manufacturer guidelines), temperature controls and fixtures. After spot cleaning, the surfaces shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil.

9. General Dusting: All horizontal surfaces must be dusted or cleaned to eliminate dust collection.

10. Basic Restroom Cleaning: The contractor shall accomplish all cleaning tasks to meet the requirements of this Statement of work and the Service Delivery Summary (SDS).

11. Sweep and Mop Floor: After sweeping and mopping, the entire floor surface, including grout, shall be free from litter, dirt, dust and debris. Grout on wall and floor tiles shall be free of dirt, scum, mildew, residue, etc. Floors shall have a uniform appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film or standing water. Moveable items shall be tilted or moved to sweep and damp mop underneath. Floors shall be stripped, scrubbed, waxed, etc. as necessary to maintain sanitary conditions and a clean, uniform appearance.

12. Stock Restroom Supplies: Contractor shall ensure all restrooms are stocked at all times, sufficiently so that supplies including liquid soap for dispensers, toilet tissue, paper towels and hand tissue (facial tissue) do not run out. Supplies shall be stored in designated areas. No overstocking shall be allowed. The contractor shall be responsible for providing all required restroom supplies, i.e. hand soap, paper towels, hand tissue (facial tissue), and toilet tissue, for all restrooms (16 bathrooms (located in bedrooms), office bathroom and powder room guest bathroom. Supplies will be of the quality appropriate to a fine hotel.

13. General Cleaning Supplies: All cleaning supplies and tools necessary to complete required tasks to be supplied by contractor. Contractor should prioritize the use of “Green” cleaning supplies whenever possible, careful not to compromise disinfecting and cleaning capabilities. A Fisher House is a “home” not a hospital setting, cleaning supplies that have non-chemical smell (but are high quality for cleanliness) are encouraged.

14. Excluded Supplies: The contractor is not required to supply laundry detergent for the guest laundry machines located in the Fisher House. The contractor is not required to supply dishwasher machine detergent.

H. PERIODIC CLEANING SERVICES:

1. Strip, Scrub, Seal and Wax Floors: Strip, scrub, seal and wax floors as necessary to maintain a uniform glossy appearance. A non-skid wax is required. A uniform glossy appearance is free of scuffmarks, heel marks, wax build-up, and other stains and discolorations.

2. Clean Interior Windows: Clean glass surfaces that are over seven (7) feet high. After surfaces have been cleaned, all traces of film, dirt, smudges, water and other foreign matter shall be removed from frames, casings, sills and glass.

3. Clean Exterior Windows: Windows are the glass surfaces that are an integral part of the outer wall of the building. Window screens shall be removed, cleaned and replaced as needed. After windows have been cleaned, exterior frames, casings, sills and glass shall be free of all traces of film, dirt, smudges, water and other foreign matter.

4. Clean/Shampoo Carpet/Area Rugs: All carpets shall be cleaned in accordance with standard commercial practices. A heavy-duty spot remover may be required in heavily soiled areas. After shampooing, the carpeted area will be uniform in appearance and free of stains and discoloration.

5. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpet underneath and returned to their original location.

6. Furniture cleaning throughout rooms, as needed/requested basis.

7. After a room has been treated for bed bugs, housekeeping staff will thoroughly/terminally clean the room.

I. REQUIREMENTS FOR SPECIFIC TASKS – LAUNDRY SERVICE SUMMARY:

1. Linen Laundry: Fisher House will be supplied with an inventory of linens. On an as-needed basis, the Fisher House will replace these linens. The Housekeeping contractor will not be required to replace linens, except in the case where linens are lost and/or damaged through the negligence of the Housekeeping contractor. The contractor shall however inventory the outgoing soiled linens; re-inventory the incoming clean linens and then restock the linen closet with the clean items. NOTE: Fisher House utilizes “hotel” quality linens (high thread count, satin banding, etc.) vs. hospital quality linens.

2. Contaminated Laundry: The contractor shall ensure articles identified as contaminated with potentially infectious material potentially infectious (material soaked in blood, other body fluids, feces, or human tissue) shall be separated from other soiled articles for scouring them before laundering. (The contractor is not required to launder any items other than those identified as “too fragile to be cleaned by the laundry service” they will only be removing and bagging the linens and placing in the pick-up receptacles).

3. Articles identified as contaminated with potentially infectious material shall be collected in such a manner as to prevent the spread of microorganisms to the environment, or personnel who may be required to handle such items during transportation, cleaning or scouring in the performance of the contract.

4. The contractor shall ensure double bagging of all soiled potentially contaminated linens to prevent any instance where the outside of a bag used in the carrying of such linen may become contaminated.

5. The linen carts shall protect the linen from spreading microorganisms when soiled and from the environment (rain, dust, contamination) and all lids shall be closed. Before the linen carts (clean or soiled) are moved from; the storage location, linen facility, or mode of transportation, the lid shall be closed to protect the linen.

J. CLEANING FREQUENCY CHART:

K. UNSERVICEABLE ARTICLES: Unserviceable and non-repairable articles no longer usable for the purpose intended shall be returned by the contractor to the Fisher House Manager, examples of these items include but are not limited to: linens no longer usable, shower curtain, an alarm clock, or a phone.

L. CLEANLINESS AND FINISH LINEN:

1. Cleanliness and Finish Linen storage shelves shall be kept clean, neat and sanitary at all times. The linen carts used for the transportation of cleaned and packaged linen shall protect the packaged linen from environmental contamination, i.e. rain, dust, or other such hazards.

2. Lost/Damaged Items: The contractor shall replace any items lost or damaged due to negligence or poor work performance at no additional expense to the VA.

3. The contractor shall indemnify the VA for any loss or damage to articles furnished for service under the contract.

4. Validation of any claims for loss or damage shall be made by the Contracting Officer Representative (COR) based on factual (documentation) evidence produced by the VA’s representatives and/or contractor.

M. METHODS OF SURVEILLANCE:

1. Surveillances: this method requires the COR to inspect the service. Results shall be annotated on the inspection schedule. Any deficiency shall be documented, and the contractor shall re-perform service immediately, if appropriate, or within 24 hours at no increase in contract amount. Any unsatisfactory inspection identified but re-performed acceptably shall still be counted as an unsatisfactory inspection for trending purposes.

2. Receiving two or more unsatisfactory 100% surveillances, within a 12-month period may result in unsatisfactory past performance documentation. Continued receipt of unsatisfactory 100% surveillances during the contract period shall constitute a negative trend and the Contracting Officer may take any appropriate action in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

3. Periodic Surveillances: this method requires the COR to employ a “spot check” style of evaluation based on the contractor’s incorporated Cleaning Frequency Schedule (CFS). Periodic surveillances will be conducted and may be adjusted, based on quality trends. The CFS or modified version thereof, shall be used for COR scheduled inspections and results documentation.

4. Any unsatisfactory inspection (defect) result shall be recorded, and the contractor shall re-perform the service within 2 hours after notification.

5. Exceeding the performance threshold for any of these performance objectives shall result in a warning or letter of concern from the Contracting Officer.

6. Customer Complaints: the COR will receive and investigate any complaints regarding contractor’s performance under this contract. The COR shall be responsible for initially validating customer complaints. The Contracting Officer shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the contractor.

N. QUALITY ASSURANCE:

1. Quality Control: the contractor shall develop and maintain a quality control program, to ensure Housekeeping services are performed in accordance with commonly accepted commercial practices and the requirements provided in this SOW. The contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur. The plan shall specifically address the contractor’s strategy to provide quality workmanship, continual process improvement and for correcting deficiencies as required. The contractor shall submit a written Quality Control Plan as part of their technical offer.

2. Contractor shall provide a contingency plan to replace staffing personnel that cannot perform the assigned job duties and tasks. Provide a detailed description of your company’s ability to replace personnel within reasonable time-period as to not affect services to the facility. The contractor is to provide a complete listing of all Key Personnel and a written Contingency Plan with their technical offer. This plan shall specifically address the contractor’s ability to replace personnel within a reasonable time.

3. Staffing: The contractor is to notify the COR within 3 calendar days of a contracted Key Personnel who resigns, is released of their duties and or when New Key Personnel is scheduled to be working under this contract. This information shall be delivered in writing by email notification any verbal communication shall be followed up in writing within the time allotted (3days). All proper background checks and other applicable documentation such for new employees shall be provided to the COR and the Contract Specialist within 7 calendar days of contract award and shall maintain up to date documentation for each employee.

4. Service Summary (SS): the contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government surveillance and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service.

5. Quality Assurance: the government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the Contracting Officer a Contract Discrepancy Report (CDR) for issuance to the contractor. The contractor shall respond to the CDR IAW instructions provided and return it to the Contracting Officer within 10 calendar days of receipt.

O. GOVERNMENT–FURNISHED EQUIMENT (GFE) / GOVERNMENT-FURNISHED INFORMATION(GFI): The Contractor may be provided government key(s) to access sites. These key(s) shall be turned over to the COR at the end of the project, or sooner if access to keyed areas is no longer required. Loss of key(s) may result in rekeying of the Fisher House or government buildings at a cost to the contractor and/or contractor is responsible for cost associated with replacement of government keys.

P. CONTRACTOR FURNISHED SUPPLIES AND EQUIPMENT:

1. The Contractor shall provide all the necessary supplies needed to perform the terms of the contract to include ALL cleaning supplies, chemicals, equipment, and transportation. In addition, the contractor will be responsible for providing stock supplies for the Fisher House guest rooms, reference attachment of “Item List” for a detail list of Government and Contractor provided supplies.

2. Stock supplies for the Fisher House suites and common areas shall be fully maintained by the contractor with products considered of “High quality-first tier” to ensure a positive customer service experience for all Fisher House guests. These products must be considered quality appropriate to a fine hotel. Supplies stocked in each suite shall be considered Top Tier- Hotel Grade. Contractor shall submit a list of supplies they will provide for the Fisher House Suites with their technical offer. The list should include the product name, manufacturer, and the intended use of the specific item, and size.

3. The contractor should prioritize the use of “Green” cleaning supplies whenever possible, the contractor shall NOT compromise disinfecting and cleaning capabilities by using certain supplies and all products shall have non-chemical smell (but are high quality for cleanliness).

Q. OTHER PERTINENT INFORMATION OR SPECIAL CONSIDERATIONS: Housekeeping staff will be trained by Fisher House Program Manager on the exact expectation of what the house/ rooms are to look like once cleaned. Housekeeping staff must be assigned to Fisher House and cannot have untrained housekeepers “rotating” in/out of the Fisher House.

R. RISK CONTROL: The Certification and Accreditation requirements do not apply, and that a Security Accreditation Package is not required. Contractor’s employees shall comply with both physical and administrative security procedures that will remain in effect the entire duration of the contract. Contractor employees must have a New Mexico VA Medical Center badge visible at all times. They may also be subject to inspection of their personal effects when entering or leaving the Fisher House. The badging process is detailed above in section 8. Badging briefing Is provided in the solicitation. Before performing any work at the New Mexico VA Medical Center Fisher House, contractor personnel shall be appropriately badged in accordance with the detailed procedure listed.

S. CERTIFICATIONS AND OTHER REQUIREMENTS:

1. The contractor shall submit a Contractor’s License and must have liability insurance with New Mexico VA Health Care System listed as additionally insured (minimum $500,000.00) and Workers Compensation Insurance. License and Insurance Certificate shall be included in the technical offer.

2. The contractor shall ensure all personnel performing work under this contract be trained in accordance with the Occupational Safety and Health Administration (OSHA) and the American National Standards Institute (ANSI) safety guidelines. The contractor shall ensure that each employee working in the Fisher House completes the required training given by the Fisher House Manager within 14 days of contract award. The contractor shall perform all work in accordance with all applicable laws, regulations, contract standards, manufactures instructions, and this SOW. The contractor shall submit evidence to support that they have the necessary training and experience to work in a similar environment of size and scope and shall submit this information for their Key Personnel performing services with the technical offer.

T. SECURITY REQUIREMENTS AND PROCEDURES: The Certification and Accreditation requirements do not apply, and that a Security Accreditation Package is not required. Contractor’s employees shall comply with both physical and administrative security procedures that will remain in effect the entire duration of the contract.

1. Contractor employees must have a New Mexico VA Medical Center badge visible at all times. They may also be subject to inspection of their personal effects when entering or leaving the Fisher House. The badging process is expected to take a minimum of six weeks. Badging briefing is provided in the solicitation. Before performing any work at the New Mexico VA Medical Center Fisher House, contractor personnel shall be appropriately badged in accordance with the following procedures:

2. The contractor shall distinguish between personnel expected to work 15 days or less, or greater than 15 work days.

3. For contractor personnel working 15 days or less on site, the contractor shall report to the Police Station, building 1, to obtain a temporary “Station” badge.

4. For contractor personnel working greater than 15 days, Contractor shall provide personal identifying information to the COR for all personnel who will be working on the site. The information is required for badging and fingerprinting processes in order to work on NMVAMC. A hand-out, titled VSC Personnel Security Services Overview is provided outlining these requirements. Contractor may submit names throughout the contract period as well, and the same process applies.

5. Contractor shall establish an appointment for fingerprinting using the following internet address: https://va-piv.com. Fingerprinting shall be accomplished at the Human Resources Department (HR) located at the New Mexico VA Medical Center, Building 4, second floor. Appointments may take a minimum of two weeks to be scheduled.

6. The COR will submit Contractor personal identifying information to the VHA Service Center for background screening. This process typically takes two weeks and will result in an e-mail notification from the VA PIV System to the contractor employee, directing the contractor employee to contact their local PIV Office (Human Resources Department) to schedule an appointment.

7. Following VA PIV System notification, Contractor shall establish an appointment for obtaining a “Flash” badge using the following internet address: https://vapiv.com. “Flash” badging shall be accomplished at the Human Resources Department (HR) located at the New Mexico VA Medical Center, Building 4, second floor. Appointments may take a minimum of two weeks to be scheduled.

8. Contractors approved to work but who do not yet have a “Flash” badge may obtain a “Station” badge following the procedures previously identified. “Station” badges will not be issued back-to-back to a single individual. If a contractor’s “Station” badge has expired, and the contractor has not received a “Flash” badge, that contractor will not be permitted to work on at the Fisher House.

9. After receipt of the “Flash” badge, contractor personnel shall return to the Police Station any “Station” badges previously issued to the same individual.

10. Contractor shall monitor expiration dates of expiring badges and reinitiate the previous process should personnel be required to work on site beyond the expiration date.

11. In situations where a Contractor is employing personnel who are already badged (i.e. badge has been obtained under a different contract), those individuals do not need to be submitted for rebadging until within four weeks of expiration of the badge.

12. Contractors shall report lost/missing badges within 24 hours to the COR.

13. Contractor shall ensure “Flash” and “Station” badges are collected and turned into COR upon contract completion. Failure to turn in badges may result in punitive damages and/or security investigations.

14. No photography of VA premises is allowed without written permission of the Contracting Officer.

B.3 PRICE/COST SCHEDULE

ITEM INFORMATION

Contract Period: Base POP Begin: 08-01-2019 POP End: 07-31-2020

Contract Period: Option 1 POP Begin: 08-01-2020 POP End: 07-31-2021

Contract Period: Option 2 POP Begin: 08-01-2021 POP End: 07-31-2022

Contract Period: Option 3 POP Begin: 08-01-2022 POP End: 07-31-2023

Contract Period: Option 4 POP Begin: 08-01-2023 POP End: 07-31-2024

B.4 DELIVERY SCHEDULE

ITEM NUMBER

DELIVERY DATE

1501 San Pedro Drive, SE Albuquerque, NM 87108 5153

USA

08-01-2019 TO

07-31-2024

505-265-1711 X 2518 Ramon.Oaxaca@va.gov

Page 1 of Page 1 of

SECTION C - CONTRACT CLAUSES

ADDENDUM to FAR 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS Clauses that are incorporated by reference (by Citation Number, Title, and Date), have the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available.

The following clauses are incorporated into 52.212-4 as an addendum to this contract:

C.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address(es):

http://www.acquisition.gov/far/index.html http://www.va.gov/oal/library/vaar/

(End of Clause)

C.2 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

The Government may require continued performance of any services within the limits and at the rates specified in the contract. These rates may be adjusted only as a result of revisions to prevailing labor rates provided by the Secretary of Labor. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. The Contracting Officer may exercise the option by written notice to the Contractor within 30 days.

(End of Clause)

C.3 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

(a) The Government may extend the term of this contract by written notice to the Contractor within 30 days; provided that the Government gives the Contractor a preliminary written notice of its intent to extend at least 60 days before the contract expires. The preliminary notice does not commit the Government to an extension.

(b) If the Government exercises this option, the extended contract shall be considered to include this option clause.

(c) The total duration of this contract, including the exercise of any options under this clause, shall not exceed five (5) years.

(End of Clause)

C.4 SUPPLEMENTAL INSURANCE REQUIREMENTS

In accordance with FAR 28.307-2 and FAR 52.228-5, the following minimum coverage shall apply to this contract:

(a) Workers' compensation and employers liability: Contractors are required to comply with applicable Federal and State workers' compensation and occupational disease statutes. If occupational diseases are not compensable under those statutes, they shall be covered under the employer's liability section of the insurance policy, except when contract operations are so commingled with a Contractor's commercial operations that it would not be practical to require this coverage. Employer's liability coverage of at least $100,000 is required, except in States with exclusive or monopolistic funds that do not permit workers' compensation to be written by private carriers.

(b) General Liability: $500,000.00 per occurrences.

(c) Automobile liability: $200,000.00 per person; $500,000.00 per occurrence and $20,000.00 property damage.

(d) The successful bidder must present to the Contracting Officer, prior to award, evidence of general liability insurance without any exclusionary clauses for asbestos that would void the general liability coverage.

(End of Clause) C.5 VAAR 852.219-10 VA NOTICE OF TOTAL SERVICE-DISABLED VETERAN-OWNED SMALL BUSINESS SET-ASIDE (JUL 2016)(DEVIATION)

(a) Definition. For the Department of Veterans Affairs, “Service-disabled veteran-owned small business concern or SDVSOB”:

(1) Means a small business concern:

(i) Not less than 51 percent of which is owned by one or more service-disabled veterans or, in the case of any publicly owned business, not less than 51 percent of the stock of which is owned by one…