PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

549-27-1-5556-0001

36C25727Q0019 09-29-2026

Taminie Woodrow 254-661-0434 10-28-2026

2:00 PM CDT

36C257 Department Of Veterans Affairs Network Contracting Office 17

1901 Veterans Memorial Drive Temple TX 76504

X 100

X

561720

$22 Million

N/A

X

36C549

Department of Veterans Affairs Fisher House 4500 South Lancaster Rd Bldg. 79 Dallas TX 78216-7167

36C257

Department Of Veterans Affairs Network Contracting Office 17

1901 Veterans Memorial Drive Temple TX 76504

This is accomplished through the Tungsten Network located at:

http://www.fsc.va.gov/einvoice.asp This is mandatory and the sole method for submitting invoices.

(877) 353-9791 (512) 460-5540

See CONTINUATION Page

Contractor shall provide housekeeping services at the Fisher House in accordance with the SOW.

The ensuring contract from this solicitation will be for a base 1-year contract plus four (4) 1-year option periods.

This solicitation is being conducted in accordance with FAR Part 12.

Refer to Addendum to FAR 52.212-1, Instructions to offerors and Basis for Award.

See CONTINUATION Page

X 1

Joseph A. Leyte Contracting Officer http://www.fsc.va.gov/einvoice.asp

36C25727Q0019

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

STATEMENT OF WORK FOR HOUSEKEEPING SERVICES

SECTION C - CONTRACT CLAUSES

C.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.2 SUPPLEMENTAL INSURANCE REQUIREMENTS

C.3 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.4 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000) ...27

C.5 52.222-42 STATEMENT OF EQUIVALENT RATES FOR FEDERAL HIRES (MAY

2014)

C.6 52.222-90 ADDRESSING DEI DISCRIMINATION BY FEDERAL CONCTRACTORS

(APR 2026)

C.7 52.240-91 SECURITY PROHIBITIONS AND EXCLUSIONS (NOV 2025)

(DEVIATION)

C.8 VAAR 852.204-72 PERSONNEL VETTING AND CREDENTIALING (DEVIATION)

(MAR 2026)

C.9 VAAR 852.219-75 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING—

CERTIFICATE OF COMPLIANCE FOR SERVICES AND CONSTRUCTION (JAN 2023)

(DEVIATION)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

SECTION E - SOLICITATION PROVISIONS

E.1 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

E.2 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT 2018)

E.3 ADDENDUM to FAR 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL

PRODUCTS AND COMMERCIAL SERVICES

BASIS FOR AWARD

E.4 52.216-1 TYPE OF CONTRACT (NOV 2025) (DEVIATION)

E.5 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.6 52.240-90 SECURITY PROHIBITIONS AND EXCLUSIONS REPRESENTATIONS

AND CERTIFICATIONS (NOV 2025) (DEVIATION)

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: TBD

b. GOVERNMENT: Contract Specialist, Taminie Woodrow

Department Of Veterans Affairs

Network Contracting Office 17

1901 Veterans Memorial Drive

Temple TX 76504

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with FAR 52.232-33, Payment by Electronic Funds Transfer—System For Award Management.

3. INVOICES: Invoices shall be submitted in arrears: Monthly

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

12.00 MO __________________ __________________

Housekeeping services for the Fisher House

Contract Period: Base POP Begin: 12-01-2026 POP End: 11-30-2027

Contract Period: Option 1 POP Begin: 12-01-2027 POP End: 11-30-2028

Contract Period: Option 2 POP Begin: 12-01-2028 POP End: 11-30-2029

Contract Period: Option 3 POP Begin: 12-01-2029 POP End: 11-30-2030

Contract Period: Option 4 POP Begin: 12-01-2030 POP End: 11-30-2031

GRAND TOTAL __________________

STATEMENT OF WORK FOR HOUSEKEEPING SERVICES

FISHER HOUSE

VA NORTH TEXAS HEALTHCARE SYSTEM

A. INTRODUCTION/BACKGROUND:

1. Housekeeping services are required for a Fisher House associated with the VA North

Texas Healthcare System. A Fisher House is a housing facility designed to provide a ‘home away from home’ environment for families and caregivers of Veterans who are receiving medical care in the VA hospital. The house is located on the Dallas VA campus near the medical facility and provides hospitality services to the guests in the same manner as a high-end hotel.

2. The objectives and standards for performance are stated in terms of desired results with associated quality standards. Cleaning services shall be performed in a manner that will result in a safe, hygienic environment and present a neat, clean, and professional appearance in all areas serviced. Cleanliness and disinfection guidance for housekeeping standards provided by the Centers for Disease Control and Prevention (CDC) for Shared or Congregate Housing and the Environmental Protection Agency (EPA) as well as safety guidelines provided by the Occupational Safety and Health Administration (OSHA) and American National Standards Institute (ANSI) shall be followed.

3. Place of Performance: Dallas VA Medical Center

Fisher House, Building 79 4500 S. Lancaster Rd.

Dallas, TX 75216 – 7167

3.1 Square Footage: 16,800 (two buildings)

4. Period of Performance: Base plus four (4) option years

B. OBJECTIVES: The contractor shall provide housekeeping services as well as all supervision, management, transportation, labor, equipment, materials, supplies and other items required to provide total housekeeping services at the Fisher House.

Services shall be performed in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance. Additional disinfection steps per CDC/EPA guidelines are part of the house cleaning service. It is critical that the housekeeping services fulfill the organization’s responsibility to provide a clean and hazard-free living environment for the Fisher House guests.

Work shall be performed in a manner to create minimum disturbance or inconvenience to the guests.

C. SCOPE:

1. Housekeeping service includes all areas both inside and outside the house and the detached garage/media room. The Fisher House is designed to accommodate 21 families. The house consists of 21 private bedroom suites and 2 half baths (common hallway, manager’s office). The house has two staircases and an elevator. Common areas inside the house include the foyer, common hallways, reception/living room, dining room, kitchen, laundry room, and family room. The house has a manager’s office and two storage rooms (one on each floor). The garage/media building consists of a three-car garage which is utilized as a storage room and a media room which contains a TV room, one (1) half bath, closet and kitchenette. Outside areas include front and rear porches, patio, pavilion, and walkways leading to the house. The patio has an outdoor water fountain.

2. Typical work shall include, but not be limited to sweeping, mopping, burnishing, stripping, waxing, vacuuming and shampooing carpets, high/low dusting, cleaning bathrooms, washing walls kitchen cleaning, window cleaning, surface disinfecting, changing light bulbs, removal of trash, organizing supplies and restocking supplies as needed.

3. Flooring in the common areas, hallways, media room is cement tile with grout seams. The bathrooms have a slate tile floor. The main stairway is wood with a runner and wooden banisters. The second stairway is wood. Chairs and couches are covered in vinyl. Tables and cabinets are wood. Counters are granite.

Flooring in bedrooms is a wood laminate. The flooring on the patios, porches pavilion and walkways is concrete.

4. Cleaning shall be performed at established frequencies (L. MINIMUM CLEANING FREQUENCY CHART) and after each guest departure. High touch surfaces shall be cleaned and disinfected several times per day regardless of occupancy rate. NOTE:

Fisher House guests are responsible for cleaning their own bedrooms and bathrooms during their stay. Therefore, occupied guest rooms will only require cleaning by the contractor at minimum once per week, maximum twice per week, to refresh the room and each time a guest checks out of the Fisher House.

5. The contractor shall be responsible for collecting all linens to be sent out for cleaning, including bath towels, washcloths, hand towels, shower curtains, bath mats, sheets, pillowcases, duvet covers, pillow shams, blankets, bed spreads, comforters, mattress pads, pillows, bathrobes and kitchen towels. The contractor is responsible for putting away the cleaned linen.

6. The contractor shall provide all necessary supplies needed to perform the terms of the contract to include all cleaning materials, supplies/chemicals, disinfecting supplies, equipment, and gloves. In addition, the contractor will be responsible for providing stock supplies for the Fisher House guest suites, all bathrooms, kitchen and kitchenette. This is not a comprehensive list and the vendor is required to provide any needed cleaning chemicals, supplies or equipment needed to meet the requirements of this Statement of Work.

1. Cleaning Supplies

2. Cleaning Chemicals

3. Cleaning Equipment

4. Floor Wax

5. Window Cleaner

6. Spot Remover

7. Disinfectants

8. Gloves and other protective gear

9. Paper products - toilet paper, paper towels, face tissue

10. Trash bags for trash receptacles

7. It is expected that all tasks shall be performed in a neat, professional manner, to present a good appearance and all storage areas for supplies be maintained in a neat, clean and orderly manner.

8. Good Housekeeping Services should be provided in accordance with the Occupational Safety and Health Administration (OSHA) applicable standards and the American National standards Institute (ANSI) safety guidelines.

CDC/EPA guidelines must also be followed for cleaning and disinfecting a shared accommodation. Resource links:

i. Center for Disease Control (CDC) for disinfection of public spaces and shared housing current guidelines:

1. https://www.cdc.gov/coronavirus/2019-ncov/community/clean-disinfect/index.html

2. https://www.cdc.gov/coronavirus/2019-ncov/daily-life-coping/shared-housing/index.html

D. GENERAL REQUIREMENTS:

1. Contractor Personnel

a. Contract Manager: The contractor shall provide a contract manager who shall be responsible for the performance of the contract. The contract manager shall have full authority to act on behalf of the contractor on all contract matters relating to the daily operation of this contract. The contract manager shall be able to read, write, speak, and understand English. The contract manager or alternate shall be available during normal business hours and be able to meet, either in-person or telephonically, with VA personnel designated by the Contracting Officer within 24 hours to discuss deficiencies. The contract manager shall meet Quarterly with the Fisher House Program Manager to review work performance of contract personnel. Meetings may be more frequent if quality assurance issues occur.

b. Contractor employees shall perform tasks seamlessly and at an acceptable quality level with or without onsite supervision.

c. All work shall be performed by skilled and trained personnel who are able to read, write, speak and understand English. Service shall be required seven (7) days a week.

d. Contractor Employees: Contractor personnel shall present a neat appearance and be easily recognized as contract employees. This may be accomplished by wearing distinctive clothing provided by the vendor, or by clothing bearing the company name. Identification badges containing the company name, employee name with employee picture should be worn on the outer garment. Shorts, halter tops, tank tops and sandals are not considered appropriate or safe attire for this setting.

e. The contractor shall not employ persons for work on this contract if such an employee is identified to the contractor by VA Police or Contracting Officer as a potential threat to the health, safety, security, general well-being, or mission of the VA medical center and the Fisher House.

https://www.cdc.gov/coronavirus/2019-ncov/community/clean-disinfect/index.html https://www.cdc.gov/coronavirus/2019-ncov/community/clean-disinfect/index.html https://www.cdc.gov/coronavirus/2019-ncov/daily-life-coping/shared-housing/index.html https://www.cdc.gov/coronavirus/2019-ncov/daily-life-coping/shared-housing/index.html https://www.cdc.gov/coronavirus/2019-ncov/daily-life-coping/shared-housing/index.html

f. The contactor shall not employ any person who is presently an employee of the U.S. Government when and if the employment of that person would create either a conflict of interest or the perception of such a conflict.

g. The contractor employees shall not consume food, snacks, or drinks except during specified break periods in designated break areas only. Personnel phone calls should be conducted in private places, not in public places.

h. The contractor will assure that the assigned staff members are qualified and trained in customer service as it relates to hospitality.

i. Housekeeping staff must be assigned to the Fisher House as the contractor cannot have untrained housekeepers “rotating” in/out of the Fisher House. Rosters of staff should be provided to the Fisher House Program Manager and the COR.

j. Contractor employees will be required to follow facility health guidelines while on campus.

2. The contractor shall provide the COR with written copies of the procedures used to carry out the requirements of this contract. The contractor will be subject to frequent unannounced safety and environmental inspections. The contractor will have ten (10) working days to correct sanitation infractions designated as non-critical and two (2) working days to correct critical infractions.

3. The contractor shall be fully responsible for any repairs and all damage to VA property, which results from the activities, negligence, or carelessness of its employees or subcontractors. All damages shall be immediately brought to the attention of the Fisher House Program Manager/COR by the end of the workday of occurrences. If damage is not discovered on the day the work is performed, it shall be repaired within 72 hours of notification of the contractor by the VA. In cases of disputes between the COR and the contractor, the contractor shall notify the Contracting Officer, in writing as soon as possible, to avoid any delay in conflict resolution. If the Contracting Officer is not notified in writing within thirty (30) days of the date of the incident, the incident shall be considered to have been resolved to the satisfaction of the contractor.

E. MORNING CHECK-IN: Contractor employees shall report to the Fisher House Program Manager or designee at the beginning of each workday to coordinate the areas to be completed that day. When the manager or designee is unavailable, the work details will be provided in writing. Contractor employees will report their absences directly to the contractor who will then be required to notify the Fisher House Program Manager or designee. The contractor will be required to provide back-up staffing. Log in/out is required when entering or leaving the building.

F. DUTY HOURS

The contractor shall provide a minimum of two (2) Housekeepers each day, Sunday – Saturday, including federal holidays, in staggered shifts.

• Sunday through Saturday, including holidays 1 Housekeeper from 8:00am - 3:00pm

• Sunday through Saturday, including holidays 1 Housekeeper from 12:00pm - 7:00pm

G. TRAINING AND RECORDS MAINTENANCE: Orientation and initial training of all personnel shall be accomplished within the first seven (7) days of employment with written documentation furnished to the COR. All training shall be documented, and written copies of signed attendance sheets provided to COR within ten (10) days of completion of training.

1. Training furnished by Fisher House Program Manager or COR:

a. Basic orientation to the facility, function, mission and goals

b. Facility emergency fire and disaster program

c. Use, care and maintenance of Clorox 360 Electrostatic Sprayer

d. Exact expectation of a room’s appearance once cleaned and disinfected

e. TMS training: VA Privacy Training for Personnel without Access to VA Computer

Systems or VA Sensitive Information (VA 20939)

2. Minimum Contractor-furnished training shall cover topics listed below:

a. General orientation of basic bacteriological concepts, including the basics of how disease is caused and transmitted, how it can be prevented, reduced or contained through proper environmental sanitation methods.

b. Proper use and handling of germicidal detergents supplies and equipment

c. Care and maintenance of Contractor and Government-furnished property

d. Familiarization with local fire prevention and safety procedures

e. Individual duties and responsibilities as described in the Statement of Work

f. Procedures for replenishing cleaning supplies and obtaining equipment repair

g. Performance measures for quality assurance as stated in the Statement of Work

h. Customer service in the hospitality industry

i. HIPAA regulations

H. DOCUMENTATION OF SERVICES PERFORMED: Contractor shall maintain documented logs of all listed actions to include the date, time and frequency of each of the following actions. This log shall be easily available to the Fisher House Program Manager/COR for review and to maintain proper record keeping.

1. Carpet & Tile maintenance-spot cleaning and shampooing

2. Deep cleaning of restrooms

3. Wall washing

4. Stripping and refinishing of floors

5. Upholstery cleaning

I. REQUIREMENTS FOR SPECIFIC TASKS/SERVICE SUMMARY:

1. High Touch Surfaces: are to be cleaned and disinfected multiple times per day. These objects, including but not limited to doorknobs, door handles, light switches, sinks, sink handles, faucets, toilet seats, toilet flush handles, handrails, telephones, remote controls, chair handles, drawer handles, drink cooler, refrigerators, freezers and countertops. The bathroom in the common hallway, bathroom in the media room and front reception desk area would need to be cleaned/disinfected several times a day. Surfaces should first be thoroughly cleaned removing grease, grime and dirt. Disinfectant should be applied for the appropriate wet time.

2. All Floors: All floors, except carpeted areas, shall be swept, dust mopped, damp mopped, wet mopped, dry buffed, and spray buffed to ensure they have a uniform, glossy appearance and are free from dirt, debris, dust, scuff marks, stains and discoloration, and other foreign matter. Baseboards, corners and wall/floor edges shall also be clean. All floor maintenance solutions shall be removed from baseboards, furniture, trash receptacles, etc. Chairs, beds, trash receptacles and other moveable items shall be moved to maintain floors underneath these items. All moved items shall be returned to their original and proper position.

3. Trash Removal: All trash containers shall be emptied and returned to their initial location.

Boxes, cans and papers placed near a trash receptacle and marked “Trash” shall be removed. All liners should be replaced each time trash is removed. The trash shall be deposited in the designated outside industrial trash collection container. Trash receptacles shall be left clean, free of foreign matter, free of odors and wiped down with a disinfectant.

The contractor is responsible for providing and stocking all required trash receptacle bags with durable products and appropriate size for container. No debris shall be present on the ground/floor in the immediate vicinity of receptacles at the completion of the cleaning process.

4. Clean Interior & Exterior Door Glass/Mirrors: Clean all interior and exterior glass, including glass in doors, partitions, walls, display cases, etc. After glass cleaning, there shall be no traces of film, dirt, smudges, streaks, water or other foreign matter.

5. Clean Stairways: All floor surfaces shall be cleaned as appropriate for floor type. Dust, grease and grime shall be removed from stair guards, handrails and baseboards. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls to provide or maintain a clean, uniform appearance. All landings shall be clean and refinished as needed in order to maintain a high gloss finish.

6. Vacuum Carpets / Area rugs: Vacuum carpeted areas, runners on stairway and in elevator. After vacuuming, the carpeted area shall be free of all visible dirt, debris, litter and other foreign matter. Any spots shall be removed by carpet manufacturer’s approved methods as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the Fisher House Program Manager.

7. Clean Carpets / Area rugs: Spot clean or shampoo dirty carpets. Spots must be removed immediately.

8. Furniture: All furniture shall be free of dust, dirt, spillages, stains and spots. Surfaces shall be cleaned with appropriate cleaner and polished as needed. Surfaces may be disinfected as designed by the Fisher House Program Manager. All Wheels, casters, bases (bottom) and frames of chairs and beds shall be free from dust and soil upon completion of the cleaning process.

9. Ceiling, ceiling fans and Light Fixtures: Ceiling areas free from dust, cobwebs/spider webs and other debris. Clean exterior and interior of light fixture to ensure free of all soil, stains, dead insects, deposits and cleaning chemical residues. Replace light bulbs as needed. Damp wipe ceiling blades.

10. Walls: All wall surfaces, including baseboards, visibly clean, free of dust, grit, lint, soil, cobwebs, and marks caused by furniture, equipment or staff. Light switches, outlets, wall fixtures and items attached to the walls are visibly clean, free of dust, dirt, tape, fingerprints and other marks.

11. Doors; All doors free of dust, marks, and smudges. Door glass and side glass panels free of dust, smudges, water spots on both sides and fingerprints. Metal push and kick plates and door hardware present a clean appearance with a uniform luster. Door tracks and door jambs free of grit and other debris.

12. Elevators: Elevator doors shall be free of deposit stains, streaks, debris, spots, smudges, scale and other obvious soil. Door tracks and door jambs free of grit and other debris.

Elevator buttons and rails shall be disinfected. All metal surfaces have a uniform finish and shall be clean and free of spots and streaks.

13. Windows: Shutters and hardware should be free of all dust, soil lint, stains and cobwebs.

Report shutters not operating properly to the Fisher House Program Manager/designee for repair. Clean all interior and exterior glass. After glass cleaning, there shall be no traces of film, dirt, smudges, streaks, water or other foreign matter.

14. Vacuum and Clean Floor Mats: Vacuum and clean interior and exterior floor mats. After vacuuming or cleaning, mats shall be free of all visible lint, litter, soil and other foreign matter. Soil and moisture underneath mats shall be removed, and mats return to their normal location.

15. General Spot Cleaning: Perform spot cleaning on a continual basis. Spot cleaning includes, but is not limited to removing or cleaning smudges, fingerprints, marks, streaks, spills, etc., from washable surfaces of all walls, partitions, vents, counters, grillwork, door guards, door handles, push bars, kick plates, light switches, upholstered furniture (per manufacturer guidelines), temperature controls and fixtures. After spot cleaning, the surfaces shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil.

16. Spill / Mess Cleanup: Traffic patterns of inadvertent spilling or messes left behind will be cleaned when discovered.

17. General Dusting: All horizontal and vertical surfaces must be dusted and cleaned to eliminate dust collection.

18. Basic Restroom Cleaning: Completely clean and disinfect all surfaces of vents, sinks, toilet bowls, showers, shower mats, dispensers, doors, walls, partitions, floors, grout, plumbing fixtures and other surfaces using a germicidal detergent. After cleaning, receptacles shall be free of deposits, dirt, streaks and odor. After a deep cleaning, disinfect all surfaces. Turn on faucets to make sure tap water is clear. Flush toilets to prevent scale build up.

19. Descale Showers, Toilet Bowls, Sinks: Descaling shall be performed to remove all scale, soap films, minerals and other deposits. After descaling, surfaces shall be free from streaks, stain, scale, scum, urine deposits and rust stains.

20. Sweep and Mop Floor: After sweeping and mopping, the entire floor surface, including grout, shall be free from litter, dirt, dust and debris. Grout on wall and floor tiles shall be free of dirt, scum, mildew, residue, etc. Floors shall have a uniform appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film or standing water. Moveable items shall be tilted or moved to sweep and damp mop underneath.

Floors shall be stripped, scrubbed, waxed, etc. as necessary to maintain sanitary conditions and a clean, uniform appearance.

21. Wet Mopping Floor: The double-bucket method or microfiber system shall be used with a germicidal detergent at a solution strength recommended by the manufacturer shall be used. The contractor shall provide wet floor signs.

22. Stock Supplies: Contractor shall ensure all restrooms and the kitchen are always stocked, sufficiently so that supplies including liquid hand soap, toilet paper, paper towels and (facial tissue) do not run out. Supplies shall be stored in designated areas. No overstocking shall be allowed. The contractor shall be responsible for providing all required restroom supplies, i.e. liquid hand soap, paper towels, facial tissue, and toilet paper for 24 bathrooms (21 located in bedrooms), manager’s office bathroom (1), media room bathroom (1) and bathroom in the common hallway and liquid hand soap for the kitchen and kitchenette sinks. Supplies will be of the quality appropriate to a fine hotel.

23. General Cleaning Supplies: All cleaning supplies and tools necessary to complete required tasks are to be supplied by the contractor. Contractor should prioritize the use of “Green” cleaning supplies whenever possible, careful not to compromise disinfecting and cleaning capabilities. A Fisher House is a “home” not a hospital setting, cleaning supplies that have non-chemical smell (but are high quality for cleanliness) are encouraged. All household cleaners must be hypoallergenic, scent-free, odor-free and non-toxic.

24. Television Screens, Computer Screens and Electronics: Fisher House Program Manager will provide instructions for cleaning.

25. Clorox 360 Electrostatic Sprayer: After cleaning in bedroom suites (bedroom and bathroom), the floors will be disinfected with sprayer.

26. Excluded Supplies: The contractor is not required to supply laundry detergent, dish washing liquid or dishwasher machine detergent.

J. PERIODIC CLEANING SERVICES:

1. Strip, Scrub, Seal and Wax Floors: Strip, scrub, seal and wax floors as necessary to maintain a uniform glossy appearance. A non-skid wax is required. A uniform glossy appearance is free of scuffmarks, heel marks, wax build-up, and other stains and discolorations.

2. Clean Interior Windows: Clean interior window glass surfaces. After surfaces have been cleaned, all traces of film, dirt, smudges, water and other foreign matter shall be removed from frames, casings, sills and glass.

3. Clean/Shampoo Carpet: All carpets shall be cleaned in accordance with standard commercial practices. A heavy-duty spot remover may be required in heavily soiled areas.

After shampooing, the carpeted area will be uniform in appearance and free of stains and discoloration.

4. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpet underneath and returned to their original location.

5. Furniture throughout the rooms will be cleaned on an as needed/requested basis.

6. After a room has been treated for bed bugs, housekeeping staff will clean the room

K. REQUIREMENTS FOR SPECIFIC TASKS – LAUNDRY SERVICE SUMMARY:

1. Linen Laundry: The Fisher House will be supplied with an initial inventory of linens. The Fisher House will replace these linens on an as-needed basis. The Housekeeping contractor will not be required to replace linens, except in the case where linens are lost and/or damaged through the negligence of the housekeeping contractor. NOTE: Fisher House utilizes “hotel” quality linens (high thread count, satin banding, etc.) vs. hospital quality linens.

a. The contractor is not required to launder any items; they will only be removing, bagging, and placing the linens in pick-up receptacles. The Dallas VAMC Laundry section will be responsible for providing laundry service and is responsible for picking up and returning the laundry. The contractor shall inventory the outgoing soiled linens, re-inventory the incoming clean linens and then restock the linen closet with the clean items. Housekeeping Staff will remove, and re-hang shower curtains sent to be cleaned.

b. Linen storage shelves shall be kept clean, neat and sanitary at all times. The linen carts used for the transportation of cleaned and packaged linen shall protect the packaged linen from environmental contamination, i.e. rain, dust, or other such hazards. Separate containers should be used for dirty and clean linen.

c. Linen collected for laundering shall be stored in the garage. Contractor personnel shall notify the Fisher House employee on duty if soiled linen has not been picked up in a week by the VA laundry service

d. The contractor shall indemnify the VA for any loss or damage to articles furnished for service under the contract. Validation of any claims for loss or damage shall be made by the Fisher House Program Manager based on factual (documentation) evidence produced by the VA’s representatives and/or contractor.

2. Contaminated Laundry: The contractor shall ensure articles identified as contaminated with potentially infectious material (material soaked in blood, other body fluids, feces, or human tissue) shall be separated from other soiled articles for scouring them before laundering.

a. Articles identified as contaminated with potentially infectious material shall be collected in such a manner as to prevent the spread of microorganisms to the environment, or personnel who may be required to handle such items during transportation, cleaning or scouring in the performance of the contract.

b. The contractor shall ensure double bagging of all soiled potentially contaminated linens to prevent any instance where the outside of a bag used in the carrying of such linen may become contaminated.

c. The linen carts shall protect the linen from spreading microorganisms when soiled and from the environment (rain, dust, contamination) and all lids shall be closed.

Before the linen carts (clean or soiled) are moved from the storage location, linen facility, or mode of transportation, the lid shall be closed to protect the linen.

d. Contractor personnel shall notify the Fisher House employee if laundry is contaminated.

L. MINIMUM CLEANING FREQUENCY CHART:

AREA/ITEM QTY DAILY WEEKLY MONTHLY AS NEEDED

REQUESTED

ENTRY FOYER 1

Baseboards – dust and damp wipe X X Floor – dust mop / wet mop / disinfect X X Floor mat - vacuum X X Furniture – dust/clean X X Furniture - polish X Pictures – dust/clean glass & frames X X Chandelier – dust, remove cobwebs & insects, clean X X

Vents – dust, clean X

EXTERIOR DOORS 12

Glass widows – clean & dust interior & exterior X Brass kickplates – clean & dust interior & exterior X X

Brass kickplates – polish interior & exterior X X Door handles – clean interior & exterior, disinfect X X Door Tracks - clean X X

FIREDOORS – sets of 2 3

Handles – clean and disinfect X

RECEPTION AREA / LIVING ROOM 1

Baseboards – dust and damp wipe X X Floor – dust mop / wet mop / disinfect X X Area rug – vacuum, spot clean X X Area rug - shampoo X Trash Cans – empty, clean & disinfect inside and outside, replace liner X X

Bookshelf – dust, clean X Chairs, clean X X Chair Legs – polish X Couches/chairs – vacuum & spot clean X X Cabinet – dust/clean X X Cabinet – polish X Furniture–pull out - dust behind and underneath X X Pictures – dust & clean glass & frames X X Tables – dust, clean, disinfect X X Tables - polish X Windows – clean inside X X Windowsill – clean inside X Window shutters - dust and clean X X Vents – dust, clean X

DINING ROOM 1

Adam’s Corner items – dust, clean, disinfect X X Baseboards – dust and damp wipe X Floor – dust mop / wet mop / disinfect X Bookshelf – clean and dust X Tables / chairs – dust, clean, disinfect X X Tables / chairs - polish X Chandeliers - dust X Mirrors / Pictures – dust & clean glass & frames X X Piano - dust X X Windows – clean inside X X Windowsill – clean inside X X Window shutters - dust and clean X Vents – dust, clean X

HALLS

Baseboards – dust and damp wipe X X Floor – dust mop / wet mop / disinfect X X Trash cans – empty, clean, disinfect inside & outside, replace liner X X

Mirrors/Tables/lamps – dust/clean X X Pictures – dust & clean glass & frames X X Bust of Fishers – dust, clean, disinfect X X

ELEVATOR 1

Floor - vacuum X X Lights – dust, clean/disinfect plate, & check for function X X

Stainless Steel –clean, disinfect X X Stainless steel - polish X X Walls – dust, remove cobwebs & polish X X

STAIRCASE 2

Bannister/Railings/Spindles – dust, clean, disinfect X X

Carpet – vacuum & shampoo X X Stairs – dust mop, damp mop X X Walls – spot clean X

KITCHEN 1

Baseboards – dust and damp wipe X X Floor – dust mop / wet mop / disinfect X X Trash cans – empty, clean, disinfect inside & outside, replace liner X X

Coffee maker X X Refrigerators/freezers – toss expired and leftover food, clean, disinfect X X X

Ovens/stove – clean inside and outside, disinfect handle X X

Dishwasher – clean inside and outside, disinfect handle X X

Cabinets – wipe down, clean, disinfect handles X X Lights – dust, clean/disinfect plate, & check for function X X

Replace Supplies X X Sink – clean/ disinfect X X Vents – wipe, clean X

LAUNDRY ROOM 1

Baseboards – dust and damp wipe X X Floor – dust mop / wet mop / disinfect X X Ice Maker – clean outside, disinfect handle X X Trash cans – empty, clean, disinfect inside & outside, replace liner X X

Wisher/ Dryer outside – wipe down, clean, disinfect X X

Washer / Dryer inside – clean, disinfect X X Cabinets– wipe down, clean, disinfect X X Lights – dust, clean/disinfect plate & check for function X X

Replace Supplies X X Shelves – dust X Walls – dust, spot clean X X Vents – dust, clean X

FAMILY ROOM 1

Baseboards – dust and damp wipe X X

Area rug – vacuum, spot clean X X Area rug - shampoo X Floor – dust mop / wet mop / disinfect X X Trash cans – empty, clean, disinfect inside & outside, replace liner X X

Ceiling Fan – damp wipe X X Bar stools Furniture – dust, clean, disinfect X X Furniture – dust, pull out /dust/vacuum behind X X Furniture– polish X X Chairs/couches – vacuum & spot clean X X Pictures – dust & clean glass & frames X X Drink Cooler– clean outside, disinfect X X TV, electronics, remote control – ask Fisher House Manager for instructions X X

Windows – clean inside X X Windowsill – clean inside X X Window shutters - dust and clean X X Vents - dust, clean X

STORAGE ROOM 3

Baseboards – dust and damp wipe X X Floor – dust mop, damp mop, disinfect X X Organize supplies – dust, keep neat X X Vents – dust, clean X

MANAGER OFFICE 1

Baseboards – dust/damp mop X X Floor – dust mop / wet mop / disinfect X X Trash cans – empty, clean, disinfect inside & outside, replace liner X X

Bathroom – clean/disinfect & restock X X Ceiling Fan – damp wipe X Furniture - pull out - dust behind and underneath X Windows – clean inside X X Windowsill – clean inside X Window shutters - dust and clean X Vents – dust, clean X

MEDIA ROOM 1

Baseboards- dust and damp wipe X X Chairs, leather reclining - clean X X Closet – dust, keep organized X X Floor - dust mop / wet mop / disinfect X X Kitchenette, sink – clean and disinfect X X Kitchenette microwave – clean and disinfect X X Kitchenette, refrigerator – clean and disinfect X X Pictures - dust & clean glass & frames X Popcorn Machine – clean outside and inside X TV, monitor, sound equipment – ask Fisher House Manager for instructions X

Table with electronic equipment - dust X Folding Table – clean and disinfect X

Folding Chairs – clean and disinfect X

GARAGE

Floor - sweep X X File cabinets – dust and clean X Freezer – clean exterior. ask Fisher House Manager for instructions X X

Shelves – dust and clean X Storage bins – dust, keep neat and organized X Storage drawers - dust X Storage racks - dust X

PORCHES/ PAVILION/ WALKWAYS 7

Banisters – wipe down/wet wash, disinfect X X Ceilings/walls/columns – remove webs, dead insects Notify manager for pest control

X

Floors – sweep X X Fountain – drain dirty water, clean X Furniture – wipe down, clean, disinfect X X Grill - clean X Lights – clean, remove cobwebs and dead insects X X Lights – clean/disinfect plate, check for function X Mats – clean, remove water underneath X X Walkways – sweep X X

BATHROOM (HALLWAY, MEDIA ROOM) 2

Baseboards – dust & damp wipe X X Floor & Grout – deep clean / disinfect X X Trash cans – empty, clean, disinfect inside & outside, replace liner X X

Light Bulbs – clean & disinfect plate, check for function X X

Vanity Light covers – damp wipe X Mirror – wipe X X Pipes – damp wipe, disinfect X Sink – clean & disinfect X X Supplies – replace X X Toilet – clean/disinfect X X Exhaust fan, vents – dust, clean X

AREA/ITEM QTY DAILY WEEKLY MONTHLY AS NEEDED

REQUESTED

OCCUPIED GUEST BEDROOM 0-21

Baseboards – dust and damp wipe X X Floor – dust mop / wet mop / disinfect X X Trash cans – empty, clean, disinfect inside & outside, replace liner X X

Door/Door frame – dust, clean, disinfect X Bed frame – dust, clean, disinfect X Bed (underneath) – dust mop, vacuum X Headboard/Footboard – dust, clean, disinfect X

Furniture – dust, clean disinfect, polish X Lampshade - dust X Light bulbs – dust, clean plate and disinfect, check for function, X

Ceiling fan – damp wipe X Mattress - rotate X X Mattress cover & pad - exchange X Linens/pillow covers (white linens only) X X Pictures – dust/clean glass & frames X Coffee maker – clean X Microwave – clean outside and inside X Refrigerator – clean outside X Chandelier – dust, remove cobwebs & insects, clean X

Telephone – clean and disinfect X TV, electronics, remote control – ask Fisher House Manager for instructions X

Windows – clean inside X Windowsill – clean inside X Window shutters - dust and clean X Vents – dust, clean X

OCCUPIED GUEST BATHROOMS

Baseboards – dust and damp wipe X X Floor – deep clean / disinfect X X Trash cans – empty, clean, disinfect inside & outside, replace liner X X

Light bulbs – clean with damp cloth, clean plate and disinfect, check for function, X X

Mirror - wipe X Pipes –damp wipe X Sink – deep clean and disinfect X X Shower – deep clean and disinfect X X Shower curtain/door – deep clean and disinfect X X Toilet – deep clean and disinfect X X Exhaust fan/vent – dust, clean X

M. CLEANING REQUIREMENTS FOR VACATED OR UNOCCUPIED ROOM:

1. Cleaning rooms after a guest has check out has a higher priority so that the room will be available for another guest. Rooms must be cleaned and disinfected a minimum of 24 to 48 hours after the room is vacated.

2. Items left by guests should be turned into the Fisher House Program Manager.

3. Review checklist for required tasks and document that tasks are completed.

4. Unoccupied rooms should be dusted and cleaned weekly. Faucets are turned on to check for clear water, toilet is flushed, and lights are checked for function.

ROOM DESCRIPTION ACTION NOTIFY MANAGER

Bedroom remove mattress Dust frame, headboard, footboard use light to check for bedbugs

Damage, presence of bedbugs

Bedroom Headboard, footboard Dust, clean, disinfect damage Bedroom mattress cover, mattress pad, pillow covers, linens, bedspread exchange damage, replacement

Bedroom Ceiling fan dust, make sure working replacement Bedroom desk, chest of drawers, TV cabinet pull out drawers and dust damage, replacement Bedroom telephone, remote control check function, clean, disinfect damage Bedroom writing utensils – paper, pen, etc.

replace

Bedroom Coffee maker Clean damage Bedroom microwave scrub clean inside and out, disinfect damage

Bedroom refrigerator toss left over food, scrub clean inside and out, disinfect damage

Bedroom floor vacuum, move furniture damage, stains Bedroom baseboards dust and damp wipe Damage, stains Bedroom floor damp mop, disinfect damage Bedroom lights damp wipe, clean and disinfect switch, check for function, replace

Bathroom supplies replace Bathroom towels, mats, shower curtain exchange damage, replacement Bathroom sink, toilet, shower, shower door descale, scrub clean, disinfect damage

Bathroom floor Deep dean, disinfect damage Bathroom Exhaust fan/Vent Dust, clean damage Closet Floor, Dust mop, clean, disinfect damage Closet Hangers replace with allocated number replace Checklist Review make sure all tasks are completed report any problems to manager

N. UNSERVICEABLE ARTICLES: Unserviceable and non-repairable articles no longer usable for the purpose intended shall be returned by the contractor to the Fisher House Program Manager/designee.

O. GOVERNMENT FURNISHED PROPERTY AND SERVICES

1. Storage Areas: The government will provide the space for the contractor’s use as supply and equipment storage spaces. These areas: housekeeping closet near manager’s office, second floor storage closet (linens), media room closet and garage, are to be kept neat and clean and equipment, supplies, and chemicals properly stored.

A Safety Data Sheet for each chemical stored must be available for work shift employees.

2. Laundry Services

3. Insect and Pest Control Services and ground maintenance

4. Industrial dumpsters and trash receptacles

5. Wall-mounted hand sanitizers.

6. Clorox Total 360 Electrostatic Sprayer

7. Key or combinations for access to buildings.

8. Personal care amenities for guests

9. Laundry soap, fabric softener, dishwasher detergent, dish washing soap for kitchen

P. CONTRACTOR FURNISHED EQUIPMENT/SUPPLIES

1. The contractor shall furnish the supplies necessary to perform all services required.

Supplies and equipment shall comply with federal or state Occupational Safety and Health Standards and fire regulations. All products supplied by the contractor must fit in Federal Agency provided with dispensers and trash receptacles.

2. All items used in the execution of this contract shall be approved by the facilities Environmental Management Services (EMS) and the COR/Fisher House Program Manager prior to being used. The contractor shall obtain Safety Data Sheets for all chemical products used and must provide a copy to the COR and Fisher House Program Manager as well as keep a copy in the appropriate storage area. New supplies or changes in previously approved materials shall require product literature and may require samples. Any change in supplies or chemicals must be requested in writing and approved by the EMS, COR/Fisher House Program Manager no less than thirty days prior to use in the execution of this contract.

a. Products for cleaning and disinfecting should be used exclusively for the Fisher House.

b. All products should be hypoallergenic as well as scent, fragrance and odor free.

Products used to clean should have a non-chemical smell as well as having a high quality for cleanliness.

c. Stock supplies for the Fisher House suites and common areas shall be fully maintained by the contractor with products considered of “High quality-first tier” to ensure a positive customer service experience for all Fisher House guests.

i. Face tissue – Kleenex Standard Facial Tissue, 2-Ply

ii. Hand soap – Safeguard Liquid Hand Soap (kitchen, kitchenette, all bathrooms)

iii. Paper towels – enMotion Paper towels

iv. Plastic liners for trash receptacles – commercial grade, heavy-duty plastic bags of varying size

v. Toilet paper – soft, 2-ply

3. Contractor personnel shall not use steel wool, abrasive metal cleaners, or any other cleaning materials or supplies which could cause damage to surfaces. At no time shall chairs, trash receptacles, brooms, mops, or any other items normally placed on the floor be placed on any surface of furniture or equipment.

4. All containers of cleaning chemicals and similar products shall be conspicuously marked (preferably with a factory label), to identify contents. All other labels must be removed or defaced. Materials bearing a Department of Transportation (DOT) red label (flammable) shall not be used. No unlabeled chemicals are permitted for use. No unlabeled containers are permitted. All containers of mixed solutions must be labeled with the chemical, diluted strength and expiration date. No chemicals shall be left unattended.

5. Contractor’s equipment shall be compatible with existing sources of furnished electrical power. All equipment shall comply with current safety standards. All equipment shall be cleaned with a disinfectant/detergent each day prior to storage.

6. All electrically operated equipment shall be equipped with hospital quiet-type motor, be three-wire grounded, and equipped with an appropriate length of UL approved three-conductor cord. Extension cords are prohibited.

7. All wheeled and movable equipment shall be equipped with protective non-marking wheels and rubber bumpers or guards around the entire perimeter. No part of the equipment (except fixed handles) shall protrude beyond the rubber bumpers.

8. When not in use, equipment shall be stored in designated areas only. Trash collection containers shall be washed each day prior to storage.

9. Supplies and equipment shall not be transported in trash barrels, mop buckets, etc. All materials not immediately used shall be properly stored.

10. The disinfectant/detergent used shall be currently Environmental Protection Agency (EPA) registered as a hospital grade germicidal, fungicidal and viricidal at the recommended use dilution. The manufacturer’s labeled instructions for use dilution shall be followed.

11. Carpet shampoo shall be used in accordance with manufacturer’s recommendations.

Carpet shampoo shall not be left to dry in fabric.

12. Mop heads shall be laundered after each use. Disposable mop heads may be made of non-woven fabric or a listless fabric consisting of textile fibers or a combination of fibers and yam and be clear or neutral in color.

13. Dirty mop heads shall not be left or stored on the premises nor shall mop buckets be left on premises with any solution (used or clean) left in them.

14. Vacuum Cleaners shall have hospital grade HEPA filtration systems. All vacuum equipment (i.e. tank, hose and bag) shall be cleaned daily with disinfectant/detergent.

Vacuum filters shall be cleaned weekly at a minimum or as needed.

15. Trash collection containers shall be rigid, with a smooth interior finish, equipped with a snug fitting cover and hard rubber, non-marking, silent running casters. All trash containers shall meet local fire regulations.