36C25727Q0009_1.docx

This is a Statement of Work (SOW) for preventive and corrective maintenance services for ice machines at Department of Veterans Affairs facilities within Veterans Integrated Service Network 17 (VISN 17). The solicitation number is 36C25727Q0009, and the contracting activity is the VA's Veterans Health Administration. The contractor will be responsible for providing routine preventive maintenance, emergency corrective repairs, and parts replacement to ensure ice machines remain operational at designated VA locations. Services must include regular inspections, cleaning, filter changes, and prompt response to equipment failures to minimize downtime.

The SOW specifies that the contractor must maintain ice machine equipment in compliance with manufacturer specifications and applicable safety standards. The contractor will be required to stock essential replacement parts, provide 24-hour emergency response capabilities for critical machine failures, and maintain detailed maintenance records for all service activities. Performance metrics will likely include equipment uptime requirements, response time standards for service calls, and quality assurance inspections. Pricing will be structured around a combination of preventive maintenance contracts and time-and-materials charges for corrective repairs, with specific rates to be proposed by contractors in response to the solicitation.