36C24826Q0359.docx

36C24826Q0359

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

UEI:

EFT:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

36C24826Q0359 02-26-2026

KURT KRAMER

407-840-9048 03-17-2026 11:00 am

EDT

36C248 Department of Veterans Affairs Network Contracting Office 8 (NCO 8) Orlando VA Healthcare System 13800 Veterans Way Orlando FL 32827 X X 492110 1500 Employees N/A X Department of Veterans Affairs Orlando VA Healthcare System 13800 Veterans Way Orlando FL 32827 36C248 Department of Veterans Affairs Network Contracting Office 8 (NCO 8) Orlando VA Healthcare System 13800 Veterans Way Orlando FL 32827

Department of Veterans Affairs Financial Services Center P.O. Box 149971 Austin TX 78714-9971

(877) 353-9791

(512) 460-5429 See CONTINUATION Page Courier services for Orlando VA Healthcare System (OVAHCS) facilities.

Department of Labor (DOL) Wage Determination applies.

See CONTINUATION Page X x

KURT KRAMER

VA-VHA-RPOE-2023-0095

Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA (Continuation from Standard Form 1449, Block 18A)

1. Contract Administration: All contract administration matters will be handled by the following individuals:

Network Contracting Office 8 (NCO 8) Orlando Contracting - Services Team

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

3. INVOICES/PAYMENT: Invoices shall be submitted electronically, MONTHLY in arrears:

a. In order to comply with the Improper Payment Elimination and Recovery Act of 2010 (IPERA), the VA has mandated electronic invoice submission to the Veterans Affairs Financial Services Center (VAFSC). VAFSC has partnered with Tungsten Corporation e-Invoicing network, for submissions of all electronic invoices to VA. Tungsten Network electronic invoicing is free to all VA vendors. In order to submit electronic invoices, all VA vendors must register with Tungsten Network by submitting an email to Tungsten Network VA.Registration@tungsten-network.com or calling 1-877-752-0900 option 2 for Enrollment.

b. VA’s Electronic Invoice (e-Invoice) system uses a third-party contractor (Tungsten Network) for submission of electronic invoices. Go to this website to begin submitting electronic invoices, free of charge: http://www.tungsten-network.com/customer-campaigns/veteransaffairs-us/

For assistance setting up e-Invoice, the below information is provided:

· Tungsten Network e-Invoice Registration: VA.Registration@tungsten-network.com

· Tungsten Network Customer Service: (877) 489-6135

· VAFSC – for Invoice receipt or payment questions, call: (877) 353-9791 or

· VAFSC Email: vafsccshd@va.gov

FACSIMILE, E-MAIL, AND SCANNED DOCUMENTS ARE NOT ACCEPTABLE FORMS OF

SUBMISSION FOR PAYMENT REQUESTS

4. ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the solicitation numbered and dated as follows:

5. CONTRACT ADMINISTRATION: The Contracting Officer is the only person authorized to approve changes or modify any of the requirements under this contract. The Contractor shall communicate with the Contracting Officer on all matters pertaining to contract administration. Only the Contracting Officer is authorized to make commitment or issue changes that will affect price, quantity or quality of performance of this contract. In the event the Contractor effects any such change at the direction of any person other than the Contracting Officer, the change shall be considered to have been made without authority and no adjustment will be made in the contract price to cover any increase in cost incurred thereof.

6. SPECIAL NOTES. To maintain the integrity of this solicitation and subsequent award, all quoters are advised that any question(s) must be submitted in written form via e-mail to the Contracting Officer at Kurt.Kramer@va.gov no later than Thursday, March 5th, 2026 at 11:00 am (EST). Submissions shall reference ‘36C24826Q0359 – Questions’ in the email subject line. A consolidated response via solicitation amendment to Contract Opportunities (www.SAM.gov) will be provided.

Any question(s) received after the exact time specified for receipt of questions is late and may not be considered.

B.2 PRICE/COST SCHEDULE

Services to be furnished under this contract shall be ordered by Task Orders (TO) from the Contracting Officer (CO). The quantities are estimated quantities only and shall be considered non-binding.

The guaranteed minimum for the fiscal year in which the contract was awarded shall be $25,000.00.

The total maximum amount of services acquired under this contract shall not exceed $3,500,000.00.

ITEM INFORMATION

QUANTITY

Daily delivery services between Lake Nona Medical Center and Lake Baldwin Campus. Starting from Lake Nona to Lake Baldwin and return drop-off at Lake Nona Medical Center.

(M-F: 6 trips p/day x 5 days p/week x 52 wks p/yr = 1,560 trips) Contract Period: Base POP Begin: 05-01-2026 POP End: 04-30-2027 PRINCIPAL NAICS CODE: 492210 - Local Messengers and Local Delivery PRODUCT/SERVICE CODE: R602 - Support - Administrative: Courier/Messenger

Daily delivery services between Orlando VAMC and Tavares CBOC. Starting from Orlando VAMC pick up from Tavares CBOC and drop-off at Orlando VAMC.

(M-F: 2 trips p/day x 5 days p/week x 52 wks p/yr = 520 trips) Contract Period: Base POP Begin: 05-01-2026 POP End: 04-30-2027

Daily delivery services between Orlando VAMC and Tavares CBOC. Starting from Orlando VAMC pick up from Tavares CBOC and drop-off at Orlando VAMC.

Contract Period: Base POP Begin: 05-01-2026 POP End: 04-30-2027

Daily delivery services between Orlando VAMC and Daytona CBOC. Starting from Orlando VAMC pick up from Daytona CBOC and drop off at Orlando VAMC.

Contract Period: Base POP Begin: 05-01-2026 POP End: 04-30-2027

Daily delivery services between Orlando VAMC and Deltona CBOC. Starting from Orlando VAMC pick up from Deltona CBOC and drop off at Orlando VAMC.

Contract Period: Base POP Begin: 05-01-2026 POP End: 04-30-2027

Daily delivery services between Orlando VAMC and Palm Bay CBOC. Starting from Orlando VAMC pick up from Palm Bay CBOC and drop off at Orlando VAMC.

Contract Period: Base POP Begin: 05-01-2026 POP End: 04-30-2027

Daily delivery services between Orlando VAMC and Viera VAHCC. Starting from Orlando VAMC pick up from Viera VAHCC and drop off at Orlando VAMC.

Contract Period: Base POP Begin: 05-01-2026 POP End: 04-30-2027

Daily delivery services between Orlando VAMC and Kissimmee CBOC. Starting from Orlando VAMC pick up from Kissimmee CBOC and drop off at Orlando VAMC.

Contract Period: Base POP Begin: 05-01-2026 POP End: 04-30-2027

Daily delivery services to pick up Biological specimens. Starting from Orlando VAMC delivery to James Haley Veterans Hospital (Tampa); pick up from James Haley Veterans Hospital (Tampa) and deliver to Orlando VAMC.

(M-F: 1 trip p/day x 5 days p/week x 52 wks p/yr = 260 trips) Contract Period: Base POP Begin: 05-01-2026 POP End: 04-30-2027

Saturday delivery services between Orlando VAMC and Viera VAHCC. Starting from Orlando VAMC pickup from Viera VAHCC and drop-off at Orlando VAMC - AS REQUESTED.

(Sat: 1 trip p/week x 52 wks p/yr = 52 trips) Contract Period: Base POP Begin: 05-01-2026 POP End: 04-30-2027

Saturday delivery services between Orlando VAMC and Lake Baldwin Campus. Starting from Orlando VAMC pick up from Lake Baldwin Campus and drop-off at Orlando VAMC - AS REQUESTED.

Contract Period: Base POP Begin: 05-01-2026 POP End: 04-30-2027

Saturday delivery services between Orlando VAMC and Daytona CBOC. Starting from Orlando VAMC pick up from Daytona CBOC and drop-off at Orlando VAMC - AS REQUESTED.

Contract Period: Base POP Begin: 05-01-2026 POP End: 04-30-2027

Special pickup/delivery at Orlando VAMC to non-VA locations within 100-mile radius - AS REQUESTED.

(M-F, Sat, Sun: 1 trip x as needed p/yr = 60 trips) Contract Period: Base POP Begin: 05-01-2026 POP End: 04-30-2027

Urgent pickup/delivery at Orlando VAMC to locations within 100-mile radius of Orlando VAMC - AS REQUESTED.

(M-F, Sat, Sun: 1 trip x as needed p/yr = 120 trips).

Contract Period: Base POP Begin: 05-01-2026 POP End: 04-30-2027

Daily delivery services between Lake Nona Medical Center and Lake Baldwin Campus. Starting from Lake Nona to Lake Baldwin and return drop-off at Lake Nona Medical Center.

Contract Period: Option 1 POP Begin: 05-01-2027 POP End: 04-30-2028

Daily delivery services between Orlando VAMC and Tavares CBOC. Starting from Orlando VAMC pick up from Tavares CBOC and drop-off at Orlando VAMC.

Contract Period: Option 1 POP Begin: 05-01-2027 POP End: 04-30-2028

Daily delivery services between Orlando VAMC and Tavares CBOC. Starting from Orlando VAMC pick up from Tavares CBOC and drop-off at Orlando VAMC.

Contract Period: Option 1 POP Begin: 05-01-2027 POP End: 04-30-2028

Daily delivery services between Orlando VAMC and Daytona CBOC. Starting from Orlando VAMC pick up from Daytona CBOC and drop off at Orlando VAMC.

Contract Period: Option 1 POP Begin: 05-01-2027 POP End: 04-30-2028

Daily delivery services between Orlando VAMC and Deltona CBOC. Starting from Orlando VAMC pick up from Deltona CBOC and drop off at Orlando VAMC.

Contract Period: Option 1 POP Begin: 05-01-2027 POP End: 04-30-2028

Daily delivery services between Orlando VAMC and Palm Bay CBOC. Starting from Orlando VAMC pick up from Palm Bay CBOC and drop off at Orlando VAMC.

Contract Period: Option 1 POP Begin: 05-01-2027 POP End: 04-30-2028

Daily delivery services between Orlando VAMC and Viera VAHCC. Starting from Orlando VAMC pick up from Viera VAHCC and drop off at Orlando VAMC.

Contract Period: Option 1 POP Begin: 05-01-2027 POP End: 04-30-2028

Daily delivery services between Orlando VAMC and Kissimmee CBOC. Starting from Orlando VAMC pick up from Kissimmee CBOC and drop off at Orlando VAMC.

Contract Period: Option 1 POP Begin: 05-01-2027 POP End: 04-30-2028

Daily delivery services to pick up Biological specimens. Starting from Orlando VAMC delivery to James Haley Veterans Hospital (Tampa); pick up from James Haley Veterans Hospital (Tampa) and deliver to Orlando VAMC.

Contract Period: Option 1 POP Begin: 05-01-2027 POP End: 04-30-2028

Saturday delivery services between Orlando VAMC and Viera VAHCC. Starting from Orlando VAMC pickup from Viera VAHCC and drop-off at Orlando VAMC - AS REQUESTED.

Contract Period: Option 1 POP Begin: 05-01-2027 POP End: 04-30-2028

Saturday delivery services between Orlando VAMC and Lake Baldwin Campus. Starting from Orlando VAMC pick up from Lake Baldwin Campus and drop-off at Orlando VAMC - AS REQUESTED.

Contract Period: Option 1 POP Begin: 05-01-2027 POP End: 04-30-2028

Saturday delivery services between Orlando VAMC and Daytona CBOC. Starting from Orlando VAMC pick up from Daytona CBOC and drop-off at Orlando VAMC - AS REQUESTED.

Contract Period: Option 1 POP Begin: 05-01-2027 POP End: 04-30-2028

Special pickup/delivery at Orlando VAMC to non-VA locations within 100-mile radius - AS REQUESTED.

Contract Period: Option 1 POP Begin: 05-01-2027 POP End: 04-30-2028

Urgent pickup/delivery at Orlando VAMC to locations within 100-mile radius of Orlando VAMC - AS REQUESTED.

Contract Period: Option 1 POP Begin: 05-01-2027 POP End: 04-30-2028

Daily delivery services between Lake Nona Medical Center and Lake Baldwin Campus. Starting from Lake Nona to Lake Baldwin and return drop-off at Lake Nona Medical Center.

Contract Period: Option 2 POP Begin: 05-01-2028 POP End: 04-30-2029

Daily delivery services between Orlando VAMC and Tavares CBOC. Starting from Orlando VAMC pick up from Tavares CBOC and drop-off at Orlando VAMC.

Contract Period: Option 2 POP Begin: 05-01-2028 POP End: 04-30-2029

Daily delivery services between Orlando VAMC and Tavares CBOC. Starting from Orlando VAMC pick up from Tavares CBOC and drop-off at Orlando VAMC.

Contract Period: Option 2 POP Begin: 05-01-2028 POP End: 04-30-2029

Daily delivery services between Orlando VAMC and Daytona CBOC. Starting from Orlando VAMC pick up from Daytona CBOC and drop off at Orlando VAMC.

Contract Period: Option 2 POP Begin: 05-01-2028 POP End: 04-30-2029

Daily delivery services between Orlando VAMC and Deltona CBOC. Starting from Orlando VAMC pick up from Deltona CBOC and drop off at Orlando VAMC.

Contract Period: Option 2 POP Begin: 05-01-2028 POP End: 04-30-2029

Daily delivery services between Orlando VAMC and Palm Bay CBOC. Starting from Orlando VAMC pick up from Palm Bay CBOC and drop off at Orlando VAMC.

Contract Period: Option 2 POP Begin: 05-01-2028 POP End: 04-30-2029

Daily delivery services between Orlando VAMC and Viera VAHCC. Starting from Orlando VAMC pick up from Viera VAHCC and drop off at Orlando VAMC.

Contract Period: Option 2 POP Begin: 05-01-2028 POP End: 04-30-2029

Daily delivery services between Orlando VAMC and Kissimmee CBOC. Starting from Orlando VAMC pick up from Kissimmee CBOC and drop off at Orlando VAMC.

Contract Period: Option 2 POP Begin: 05-01-2028 POP End: 04-30-2029

Daily delivery services to pick up Biological specimens. Starting from Orlando VAMC delivery to James Haley Veterans Hospital (Tampa); pick up from James Haley Veterans Hospital (Tampa) and deliver to Orlando VAMC.

Contract Period: Option 2 POP Begin: 05-01-2028 POP End: 04-30-2029

Saturday delivery services between Orlando VAMC and Viera VAHCC. Starting from Orlando VAMC pickup from Viera VAHCC and drop-off at Orlando VAMC - AS REQUESTED.

Contract Period: Option 2 POP Begin: 05-01-2028 POP End: 04-30-2029

Saturday delivery services between Orlando VAMC and Lake Baldwin Campus. Starting from Orlando VAMC pick up from Lake Baldwin Campus and drop-off at Orlando VAMC - AS REQUESTED.

Contract Period: Option 2 POP Begin: 05-01-2028 POP End: 04-30-2029

Saturday delivery services between Orlando VAMC and Daytona CBOC. Starting from Orlando VAMC pick up from Daytona CBOC and drop-off at Orlando VAMC - AS REQUESTED.

Contract Period: Option 2 POP Begin: 05-01-2028 POP End: 04-30-2029

Special pickup/delivery at Orlando VAMC to non-VA locations within 100-mile radius - AS REQUESTED.

Contract Period: Option 2 POP Begin: 05-01-2028 POP End: 04-30-2029

Urgent pickup/delivery at Orlando VAMC to locations within 100-mile radius of Orlando VAMC - AS REQUESTED.

Contract Period: Option 2 POP Begin: 05-01-2028 POP End: 04-30-2029

Daily delivery services between Lake Nona Medical Center and Lake Baldwin Campus. Starting from Lake Nona to Lake Baldwin and return drop -off at Lake Nona medical Center.

Contract Period: Option 3 POP Begin: 05-01-2029 POP End: 04-30-2030

Daily delivery services between Lake Nona Medical Center and Tavares CBOC. Pick up from Tavares CBOC and return drop-off at Lake Nona Medical Center.

Contract Period: Option 3 POP Begin: 05-01-2029 POP End: 04-30-2030

Daily delivery services between Lake Nona Medical Center and Clermont CBOC. Pick up from Clermont CBOC and return drop-off at Lake Nona Medical Center.

Contract Period: Option 3 POP Begin: 05-01-2029 POP End: 04-30-2030

Daily delivery services between Lake Nona Medical Center and Daytona OPC. Pick up at Daytona OPC and return drop off at Lake Nona Medical Center.

Contract Period: Option 3 POP Begin: 05-01-2029 POP End: 04-30-2030

Daily delivery services between Lake Nona Medical Center and Deltona CBOC. Pick up at Deltona CBOC and return drop off at Lake Nona Medical Center.

Contract Period: Option 3 POP Begin: 05-01-2029 POP End: 04-30-2030

Daily delivery services between Lake Nona Medical Center and Palm Bay CBOC.

Contract Period: Option 3 POP Begin: 05-01-2029 POP End: 04-30-2030

Daily delivery services between Lake Nona Medical Center and Viera OPC.

Contract Period: Option 3 POP Begin: 05-01-2029 POP End: 04-30-2030

Daily delivery services between Lake Nona Medical Center and Kissimmee CBOC. Pick up at Kissimmee CBOC and return drop off at Lake Nona Medical Center.

Contract Period: Option 3 POP Begin: 05-01-2029 POP End: 04-30-2030

Daily delivery services to pick up Biological specimens from Lake Nona Medical Center (Lab) and delivery to James Haley Veterans Hospital (Tampa) and return to Lake Nona Medical Center.

Contract Period: Option 3 POP Begin: 05-01-2029 POP End: 04-30-2030

Saturday delivery services between Lake Nona Medical Center and Viera VAHCC. Pick-up at Viera VAHCC and drop-off at Lake Nona Medical Center - AS REQUESTED.

Contract Period: Option 3 POP Begin: 05-01-2029 POP End: 04-30-2030

Saturday delivery services between Lake Nona Medical Center and Lake Baldwin Campus. Pick-up at Lake Baldwin Campus and drop-off at Lake Nona medical Center - AS REQUESTED.

Contract Period: Option 3 POP Begin: 05-01-2029 POP End: 04-30-2030

Saturday delivery services between Lake Nona Medical Center and Daytona OPC. Pick-up at Daytona OPC and drop-off at Lake Nona Medical Center - AS REQUESTED.

Contract Period: Option 3 POP Begin: 05-01-2029 POP End: 04-30-2030

Non-VA locations within 100 mile radius - AS REQUESTED.

Contract Period: Option 3 POP Begin: 05-01-2029 POP End: 04-30-2030

Urgent (as needed) pickup at Lake Nona Medical Center and deliver within 100 mile radius of Orlando VAMC - AS REQUESTED.

Contract Period: Option 3 POP Begin: 05-01-2029 POP End: 04-30-2030

Daily delivery services between Lake Nona Medical Center and Lake Baldwin Campus. Starting from Lake Nona to Lake Baldwin and return drop -off at Lake Nona medical Center.

Contract Period: Option 4 POP Begin: 05-01-2030 POP End: 04-30-2031

Daily delivery services between Lake Nona Medical Center and Tavares CBOC. Pick up from Tavares CBOC and return drop-off at Lake Nona Medical Center.

Contract Period: Option 4 POP Begin: 05-01-2030 POP End: 04-30-2031

Daily delivery services between Lake Nona Medical Center and Clermont CBOC. Pick up from Clermont CBOC and return drop-off at Lake Nona Medical Center.

Contract Period: Option 4 POP Begin: 05-01-2030 POP End: 04-30-2031

Daily delivery services between Lake Nona Medical Center and Daytona OPC. Pick up at Daytona OPC and return drop off at Lake Nona Medical Center.

Contract Period: Option 4 POP Begin: 05-01-2030 POP End: 04-30-2031

Daily delivery services between Lake Nona Medical Center and Deltona CBOC. Pick up at Deltona CBOC and return drop off at Lake Nona Medical Center.

Contract Period: Option 4 POP Begin: 05-01-2030 POP End: 04-30-2031

Daily delivery services between Lake Nona Medical Center and Palm Bay CBOC.

Contract Period: Option 4 POP Begin: 05-01-2030 POP End: 04-30-2031

Daily delivery services between Lake Nona Medical Center and Viera OPC.

Contract Period: Option 4 POP Begin: 05-01-2030 POP End: 04-30-2031

Daily delivery services between Lake Nona Medical Center and Kissimmee CBOC. Pick up at Kissimmee CBOC and return drop off at Lake Nona Medical Center.

Contract Period: Option 4 POP Begin: 05-01-2030 POP End: 04-30-2031

Daily delivery services to pick up Biological specimens from Lake Nona Medical Center (Lab) and delivery to James Haley Veterans Hospital (Tampa) and return to Lake Nona Medical Center.

Contract Period: Option 4 POP Begin: 05-01-2030 POP End: 04-30-2031

Saturday delivery services between Lake Nona Medical Center and Viera VAHCC. Pick-up at Viera VAHCC and drop-off at Lake Nona Medical Center - AS REQUESTED.

Contract Period: Option 4 POP Begin: 05-01-2030 POP End: 04-30-2031

Saturday delivery services between Lake Nona Medical Center and Lake Baldwin Campus. Pick-up at Lake Baldwin Campus and drop-off at Lake Nona medical Center - AS REQUESTED.

Contract Period: Option 4 POP Begin: 05-01-2030 POP End: 04-30-2031

Saturday delivery services between Lake Nona Medical Center and Daytona OPC. Pick-up at Daytona OPC and drop-off at Lake Nona Medical Center - AS REQUESTED.

Contract Period: Option 4 POP Begin: 05-01-2030 POP End: 04-30-2031

Non-VA locations within 100 mile radius - AS REQUESTED.

Contract Period: Option 4 POP Begin: 05-01-2030 POP End: 04-30-2031

Urgent (as needed) pickup at Lake Nona Medical Center and deliver within 100 mile radius of Orlando VAMC - AS REQUESTED.

Contract Period: Option 4 POP Begin: 05-01-2030 POP End: 04-30-2031

B.3 Performance Work Statement (PWS) A. General: This is a non-personnel services contract to provide Courier Services for the Orlando VA Health Care System. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1. Scope of Work: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Courier Services as defined in this Performance Work Statement. The contractor shall perform to the standards in this contract.

2. Background: The Orlando VA Health Care System Center has a requirement for services to pick up and drop off, but not limited to medical supplies, pharmacy items, laboratory specimens, warehouse/mail items and supplies from/to the following locations:

VA Locations Orlando VA Medical Center (VAMC) at Lake Nona - 13800 Veterans Way, Orlando FL 32827 Lake Baldwin VAMC - 5201 Raymond Street, Orlando FL 32803 Tavares VA Community Based Outpatient Clinic (CBOC) - 1390 East Burleigh Blvd, Tavares, FL 32778 Clermont VA CBOC – 805 Oakley Seaver Drive, Clermont, FL 34711 Daytona Beach VA CBOC – 1776 N. Williamson Blvd, Daytona Beach FL 32117 Deltona VA CBOC - 1200 Deltona Blvd, Deltona FL 32725 Palm Bay VA CBOC - 5200 Babcock Street, Suite 101 Palm Bay, FL 32905 Viera VA Health Care Center (VAHCC) - 2900 Veterans Way, Melbourne, FL 32940 Kissimmee VA CBOC - 2285 N. Central Avenue, Kissimmee, FL 34741 James A Haley VAMC - 1300 Bruce B. Downs Blvd, Tampa FL 33612 non-VA Locations Florida Hospital Laboratory (Advent Health) - 601 E. Rollins 2nd Floor Orlando, FL 32803 Florida Hospital Laboratory (Advent Health- HTU Lab) - 2566 Lee Rd Winter Park, FL 32789 Southlake Hospital - 1099 Citrus Tower Clermont, FL 34711 Citrus Memorial Hospital - 502 Highland Blvd Inverness, FL 34452 Orlando Regional Medical Center Clinical Lab - 1414 Kuhl Ave Orlando FL 32806

(*Note: Locations may be added, removed, or changed due to growth or need of the Government. Changes and equitable adjustments will be processed via bi-lateral modifications.)

3. Definitions and Acronyms:

a. Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

b. Contracting Officer (CO) - A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

c. Contracting Officer’s Representative (COR) - An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor if that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

d. Emergency Trip – Mission critical services must be picked up within 60 minutes and delivered within 90 minutes of notification.

e. Infrequent Trip – Services needed as soon as possible usually same day or the next day.

f. Key Personnel - Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

g. Performance Work Statement (PWS) - is a statement of work for performance-based acquisitions that describes the required results in clear, specific and objective terms with measurable outcomes.

h. Quality Assurance Surveillance Plan (QASP) – an organized written document used for quality assurance surveillance. The document contains specific methods for performing surveillance of the Contractors continuous performance.

i. Quality Control and Quality Control Plan (QCP) – Those actions taken by the Contractor to control the production of goods or services, so they will meet the requirements of the contract.

j. Special Trip – Services needed within 6 hours.

k. CBOC – Community Based Outpatient Clinic

l. LIN – Line-Item Number

m. LKNA – Orlando VAMC at Lake Nona (Orlando VAMC)

n. LKBW - Lake Baldwin VAMC

o. LKMT - Lakemont Campus

p. OVAHCS– Orlando VA Health Care System

q. WHEN – Weekends, Holidays, Evenings and Night (Hours)

4. Performance:

a. The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

5. Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. This plan will be required with the contractor’s proposal. When changes are made, the contractor shall submit changes to the CO and COR within 5 days. After award and acceptance of the quality control plan the contractor shall receive the CO/COR’s acceptance in writing of any proposed change to the QCP system.

6. Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

7. Performance Hours: Normal workdays are Monday through Friday, 8:00am to 6:00pm. Contractor shall provide coverage for weekends and Federal Holidays as needed to ensure patient care continuity.

a. Normal workdays are Monday through Friday, 8:00am to 6:00pm with occasional needs for service when needed from 6pm to 8am including weekends and Federal Holidays. Contractor shall perform all work during first & second shifts to include weekends and Federal Holidays, if necessary, not to affect patient care. Contractor shall remove all parts and debris daily from the OVAMC Campuses work site, and contractor is responsible for a complete daily clean-up and debris removals until inspections are completed. Contractor shall submit a daily report of progress on the project to the COR or authorized personnel.

b. Government normal duty hours are from 0800-1800, Monday through Friday, excluding Federal holidays. There are ten Federal Holidays as follows:

Holiday

Table 1

c. If a holiday falls on Sunday, the following Monday will be observed as the National Holiday. When a holiday falls on a Saturday, the preceding Friday is observed as the National Holiday by the U.S. Government agencies. Also included would be any day specifically declared by the President of the United States of America as a National Holiday.

d. All deliveries during WHEN hours will be performed in accordance with the specified line items listed in the Price Schedule.

8. Records Management Language (NARA):

a. Contractor shall comply with all applicable records management laws and regulations, as well as National Archives and Records Administration (NARA) records policies. The following standard items relate to records generated in executing the contract and should be included in a typical Electronic Information Systems (EIS) procurement contract:

b. Citations to pertinent laws, codes and regulations such as 44 U.S.C chapters 21, 29, 31 and 33; Freedom of Information Act (5 U.S.C. 552); Privacy Act (5 U.S.C. 552a); 36 CFR Part 1222 and Part 1228. Contractor must comply with HIPAA regulations for handling medical specimens and patient information.

c. Contractor shall treat all deliverables under the contract as the property of the U.S. Government for which the Government Agency shall have unlimited rights to use, dispose of, or disclose such data contained therein as it determines to be in the public interest.

d. Contractor shall not create or maintain any records that are not specifically tied to or authorized by the contract using Government IT equipment and/or Government records.

e. Contractor shall not retain, use, sell, or disseminate copies of any deliverable that contains information covered by the Privacy Act of 1974 or that which is generally protected by the Freedom of Information Act. Contractor must comply with HIPAA regulations for handling medical specimens and patient information.

f. Contractor shall not create or maintain any records containing any Government Agency records that are not specifically tied to or authorized by the contract.

g. The Government Agency owns the rights to all data/records produced as part of this contract.

h. The Government Agency owns the rights to all electronic information (electronic data, electronic information systems, electronic databases, etc.) and all supporting documentation created as part of this contract. Contractor must deliver sufficient technical documentation with all data deliverables to permit the agency to use the data.

i. Contractor agrees to comply with Federal and Agency records management policies, including those policies associated with the safeguarding of records covered by the Privacy Act of 1974. These policies include the preservation of all records created or received regardless of format [paper, electronic, etc.] or mode of transmission [e-mail, fax, etc.] or state of completion [draft, final, etc.]. Contractor must comply with HIPAA regulations for handling medical specimens and patient information.

j. No disposition of documents will be allowed without the prior written consent of the Contracting Officer. The Agency and its contractors are responsible for preventing the alienation or unauthorized destruction of records, including all forms of mutilation. Willful and unlawful destruction, damage or alienation of Federal records is subject to the fines and penalties imposed by 18 U.S.C. 2701. Records may not be removed from the legal custody of the Agency or destroyed without regard to the provisions of the agency records schedules.

k. Contractor is required to obtain the Contracting Officer's approval prior to engaging in any contractual relationship (sub-contractor) in support of this contract requiring the disclosure of information, documentary material and/or records generated under, or relating to, this contract. The Contractor (and any sub-contractor) is required to abide by Government and Agency guidance for protecting sensitive and proprietary information.

9. Key Personnel: The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract. The contract manager or alternate shall be available during Normal hours as specified in paragraph 7a, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. The contractor contract manager shall designate a POC for WHEN hours. This designation shall be provided to the CO/COR no later than 5 working days after award or at the kick-off meeting.

10. Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. The COR is not authorized to change any of the terms or conditions of the contract.

B. Deliverable: The following daily schedules must be followed due to the many of the laboratory specimens which are time dependent. The contractor shall not deviate from the departure time unless required by the COR. Couriers can arrive prior to initial daily pick- up at Lake Nona, but they cannot depart until the departure time for any of the sites. Contractor shall immediately inform the COR of any instances where the delivery will be delayed more than 15 minutes (i.e... heavy traffic, accidents, weather, etc..); this is to ensure the integrity and stability of the deliveries. EMERGENCY requests must be picked up upon dispatch request within 60 minutes and delivered to designated site within 90 minutes.

DAILY ROUTES

1. Route #1 - Orlando VAMC to Lake Baldwin VAMC and return to Orlando VAMC.

2. Route #2 - Orlando VAMC to Tavares VA CBOC and return to Orlando VAMC.

3. Route #3 - Orlando VAMC to Clermont CBOC and return to Orlando VAMC.

4. Route #4 - Orlando VAMC to Daytona VA CBOC and return to Orlando VAMC.

5. Route #5 - Orlando VAMC to Deltona VA CBOC and return to Orlando VAMC.

6. Route #6 - Orlando VAMC to Palm Bay VA CBOC and return to Orlando VAMC.

7. Route #7 - Orlando VAMC to Viera VAHCC and return to Orlando VAMC.

8. Route #8 - Orlando VAMC to Kissimmee CBOC and return to Orlando VAMC.

9. Route #9 - Orlando VAMC to James Haley Veterans Hospital (Tampa VA) and return to Orlando VAMC.

10. Route #10 - Saturday Delivery Orlando VAMC to Viera OPC and return to Orlando VAMC.

11. Route #11 - Saturday Delivery Orlando VAMC to Lake Baldwin Campus and return to Orlando VAMC.

12. Route #12 - Saturday Delivery Orlando VAMC to Daytona CBOC and return to Orlando VAMC.

13. Route #13* - non-VA locations within 100-mile radius - AS REQUESTED.

14. Route #14* - Urgent (as needed) pickup at Orlando VAMC and deliver within 100-mile radius of Orlando VAMC - AS REQUESTED.

*Note: The Government may require drop-off and/or pick-up at non-VA locations such as those listed in Paragraph #2. These pick-ups and/or deliveries will be in addition to daily required deliveries and will be processed using line-item pricing included in the Price Schedule.

C. Performance Requirement

1. Contractor shall ensure that the drivers have picked up all necessary items required for delivery and is ready to depart the locations at the specified times required. Transport times will be given to the contractor at the kick-off meeting. The contractor will be given the opportunity before the service starts to map their routes. Last pickup at closure of clinics will be at same time (i.e. Routes 5,11-17 will all need to be picked at same time). Changes to times and pick schedule can be activated and designated by COR.

Example: Route 1 Leaves Orlando VAMC at Lake Nona at 0800 - The vehicle must be loaded and ready to depart at 0800. Lake Baldwin - The vehicle must be loaded and ready to depart at 0900 hours to return to Orlando VAMC. For last pick routes 2-8, all sites will be picked up at 4:30pm or other designated time established by COR.

2. The contractors shall ensure adequate staffing to perform the minimum daily trips. Daily trips are as follows:

Table 2

3. The contractor shall ensure all EMERGENCY requests are delivered within 90 minutes after being dispatched by the Contractor.

4. The contractor shall ensure all SPECIAL trips are scheduled same day and may be picked up during the scheduled routes ONLY if it does not negatively impact or delay scheduled routes.

5. The contractor shall ensure all employees working on this contract have background checks completed prior to work. This check shall be done at the contractor’s establishment.

6. Contractor shall obtain any necessary licenses and/or permits required to transport all categories of material specified in the Deliverables section of this PWS. Additionally, all training will be in accordance with 49 CFR §172.

7. Contractor shall be responsible for any injury to their employees as well as for any damages to personnel or Government property that occurs during the performance of this contract that is caused by the Contractor’s fault or negligence.

8. The Contractor shall contact the COR or designated representative IMMEDIATELY if the following occurs:

· Inclement weather makes it unsafe to drive.

· Heavy traffic causing delay greater than 15 minutes

· Accidents while transporting OVAHCS items.

9. The contractor shall provide a dedicated Account Manager to supervise services.

10. All items will be given to the contractor in a government provided locked container. (The contractor is only aware of the general contents of each container, e.g. mail, records, pharmaceuticals, or lab specimens. The contractor shall ensure each container(s) is locked by the VA rep prior to the contractor assuming responsibility for the container(s) - (signing manifest for chain of custody). The OVAHCS will provide manifest to the contactor for signature. All manifests are retained by the COR.

a. Some containers will be marked “BIO-HAZARD” and tagged for identification in accordance with City, State and Federal requirements.

11. The Contractor shall take all precautions necessary to ensure the integrity of all items delivered. All items will not be compromised, without spoilage and/or negligence.

a. Laboratory Specimens shall be securely transported in climate-controlled vehicles (temperature between 65°F and 85°F) and secured so that heavy bumps, turns or stops will not affect the integrity of the test.

b. Mail, office and medical supplies must be secured in vehicles, ensuring that the boxes are not tampered with, kept dry and protected.

c. The contractor SHALL NOT store any government property overnight, violation of this may lead to contract termination.

12. At times, contractor personnel may be required to lift up to 75 lbs. The Contractor is responsible for providing appropriate safety equipment and aids (e.g., dolly, lift assist devices) to ensure safe handling.

D. Performance Standards: Performance standards define desired services. The Government performs surveillance to determine if the Contractor exceeds, meets, or does not meet these standards. The Government shall use these standards to determine Contractor performance and shall compare Contractor performance to the Acceptable Quality Level (AQL).

At the end of each option year, a performance assessment will be generated in the Contractor Performance Assessment Reporting System (CPARS) https://www.cpars.gov and sent to the contractor.

1. Performance Requirement Summary:

(Positive &/or Negative)

Negative: May result in adverse CPARS and/or reperformance of work.

Negative: May result in adverse CPARS and/or reperformance of work.

Negative: May result in adverse CPARS and/or reperformance of work.