36C24823Q0040.docx
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- Solicitation number
- 36C24823Q0040
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This document outlines a presolicitation notice for a multi-year firm fixed price contract for multi-campus fire protection inspection, monitoring, and testing services at the Orlando VA Healthcare System in Florida. The contract will have a base year and four option years, with performance starting in March 2023. The solicitation will be set aside as 100% for Service-Disabled Veteran-Owned Small Businesses. The North American Industry Classification System code for this acquisition is 561621, with a small business size standard of $22 million. The Network Contracting Office intends to solicit and award this acquisition to provide fire protection services across multiple campuses, including quarterly inspections, 24/7 monitoring of fire alarm control panels, and testing of sprinkler systems, dampers, and other fire equipment in accordance with standards.
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36C24823Q0040
PAGE 1 OF
1. REQUISITION NO.
2. CONTRACT NO.
3. AWARD/EFFECTIVE DATE
4. ORDER NO.
5. SOLICITATION NUMBER
6. SOLICITATION ISSUE DATE
a. NAME
b. TELEPHONE NO. (No Collect Calls)
8. OFFER DUE DATE/LOCAL
TIME
9. ISSUED BY
CODE
10. THIS ACQUISITION IS
UNRESTRICTED OR
SET ASIDE:
% FOR:
SMALL BUSINESS
HUBZONE SMALL
BUSINESS
SERVICE-DISABLED
VETERAN-OWNED
SMALL BUSINESS
WOMEN-OWNED SMALL BUSINESS
(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED
SMALL BUSINESS PROGRAM
EDWOSB
8(A)
NAICS:
SIZE STANDARD:
11. DELIVERY FOR FOB DESTINA-
TION UNLESS BLOCK IS
MARKED
SEE SCHEDULE
12. DISCOUNT TERMS
13a. THIS CONTRACT IS A
RATED ORDER UNDER
DPAS (15 CFR 700)
13b. RATING
14. METHOD OF SOLICITATION
RFQ
IFB
RFP
15. DELIVER TO
CODE
16. ADMINISTERED BY
CODE
17a. CONTRACTOR/OFFEROR
CODE
FACILITY CODE
18a. PAYMENT WILL BE MADE BY
CODE
TELEPHONE NO.
UEI:
EFT:
PHONE:
FAX:
17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED
SEE ADDENDUM
19.
20.
21.
22.
23.
24.
ITEM NO.
SCHEDULE OF SUPPLIES/SERVICES
QUANTITY
UNIT
UNIT PRICE
AMOUNT
(Use Reverse and/or Attach Additional Sheets as Necessary)
25. ACCOUNTING AND APPROPRIATION DATA
26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA
ARE
ARE NOT ATTACHED.
27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA
ARE
ARE NOT ATTACHED
28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________
29. AWARD OF CONTRACT: REF. ___________________________________ OFFER
COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND
DATED ________________________________. YOUR OFFER ON SOLICITATION
DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY
(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE
ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED
SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:
30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED
AUTHORIZED FOR LOCAL REPRODUCTION
(REV. NOV 2021)
PREVIOUS EDITION IS NOT USABLE
Prescribed by GSA - FAR (48 CFR) 53.212
7. FOR SOLICITATION
INFORMATION CALL:
STANDARD FORM 1449
SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES
OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30
36C24823Q0040 01-20-2023
VICTORIA ROBLES
407-646-4282 -2023
4PM
EST
36C248 Department of Veterans Affairs Network Contracting Office 8 (NCO 8) Orlando VA Healthcare System 13800 Veterans Way Orlando FL 32827 X X 561621 $22 Million N/A X Department of Veterans Affairs Orlando VA Healthcare System 13800 Veterans Way Orlando Fl 32827 36C248 Department of Veterans Affairs Network Contracting Office 8 (NCO 8) Orlando VA Healthcare System 13800 Veterans Way Orlando FL 32827
Department of Veterans Affairs Financial Services Center P.O. Box 149971 Austin TX 78714-9971
(877) 353-9791
(512) 460-5429 See CONTINUATION Page Orlando VA Healthcare System Campuses (OVAHCS) Multi-Campus Fire Protection Inspection, Monitoring, and Testing Service Performance Period Base:
/2023 through /2024 Option Year 1:
03/1 /2024 through 02/28 /2025 Option Year 2:
03/1 /2025 through 02/28 /2026 Option Year 3:
03/1 /2026 through 02/28 /2027 Option Year 4:
03/1 /2027 through 02/2 /2028 Please refer to section E.1, E.2 and E.7 for instructions prior to submitting your quote.
See CONTINUATION Page X X Table of Contents
| SECTION A | 1 |
| A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES | 1 |
| SECTION B - CONTINUATION OF SF 1449 BLOCKS | 4 |
| B.1 CONTRACT ADMINISTRATION DATA | 4 |
| B.2 PRICE/COST SCHEDULE | 5 |
| B.3 PERFORMANCE WORK STATEMENT | 8 |
| SECTION C - CONTRACT CLAUSES | 34 |
| C.1 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000) | 34 |
| C.2 52.223-99 ENSURING ADEQUATE COVID-19 SAFETY PROTOCOLS FOR FEDERAL CONTRACTORS (OCT 2021) (DEVIATION) | 34 |
| C.3 SUPPLEMENTAL INSURANCE REQUIREMENTS | 35 |
| C.4 VAAR 852.211-72 TECHNICAL INDUSTRY STANDARDS (NOV 2018) | 35 |
| C.5 VAAR 852.212-70 PROVISIONS AND CLAUSES APPLICABLE TO VA ACQUISITION OF COMMERCIAL ITEMS (APR 2020) | 36 |
| C.6 VAAR 852.219-74 LIMITATIONS ON SUBCONTRACTING—MONITORING AND COMPLIANCE (JUL 2018) | 38 |
| C.7 VAAR 852.219-77 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING—CERTIFICATE OF COMPLIANCE FOR SERVICES AND CONSTRUCTION (SEP 2021) (DEVIATION) | 38 |
| C.8 VAAR 852.242-71 ADMINISTRATIVE CONTRACTING OFFICER (OCT 2020) | 40 |
| C.9 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998) | 40 |
| C.10 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE ORDERS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (MAY 2022) (JUL 2020) (DEVIATION) | 41 |
| SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS | 49 |
| D.1 List of Attachments including Wage Determinations | 49 |
| SECTION E - SOLICITATION PROVISIONS | 50 |
| E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (NOV 2021) | 50 |
| E.2 ADDENDUM to FAR 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES | 54 |
| E.3 52.204-24 REPRESENTATION REGARDING CERTAIN TELECOMMUNICATIONS AND VIDEO SURVEILLANCE SERVICES OR EQUIPMENT (NOV 2021) | 57 |
| E.4 52.216-1 TYPE OF CONTRACT (APR 1984) | 60 |
| E.5 52.233-2 SERVICE OF PROTEST (SEP 2006) | 60 |
| E.6 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB 1998) | 61 |
| E.7 52.212-2 EVALUATION—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (NOV 2021) | 61 |
| E.8 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (MAY 2022) (JUL 2020) (DEVIATION) | 62 |
SECTION B - CONTINUATION OF SF 1449 BLOCKS
B.1 CONTRACT ADMINISTRATION DATA
1. Contract Administration: All contract administration matters will be handled by the following individuals:
a. CONTRACTOR:
b. GOVERNMENT: Contracting Officer 36C248 Victoria Robles Department of Veterans Affairs Network Contracting Office 8 (NCO 8) Orlando VA Healthcare System 13800 Veterans Way Orlando FL 32827
2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:
| [X] |
| 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or |
| [] |
| 52.232-36, Payment by Third Party |
3. INVOICES: Invoices shall be submitted in arrears:
| a. Quarterly | [] |
| b. Semi-Annually | [] |
| c. Other | [X] Upon receipt and acceptance of services rendered |
4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.
Department of Veterans Affairs FSC https://authentication.tungsten-network.com/login ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:
| AMENDMENT NO |
| DATE |
B.2 PRICE/COST SCHEDULE
ORLANDO VA HEATHCARE SYSTEM FA/SPR MAINT CONTRACT
Please note: Not all CLINS have the same description per year, please price accordingly and refer to reports and performance work statement (PWS) for a list of all equipment.
Repairs will be approved by the Government after determined price is considered fair and reasonable.
Base Period 03/1/2023 through 02/29/2024
| CLIN |
| DESCRIPTION |
| FREQUENCY |
| UNIT |
| QTY |
| UNIT PRICE |
| EXTENDED |
PRICE
| 1 |
| LKNA, LKBW, LKMT, Viera, Fire Suppression- (All equipment) |
Quarterly
JB
| 4 |
| $ |
| $ |
| 2 |
| LKNA 5YR Inspection 2023 |
| Once base year |
| JB |
| 1 |
| $ |
| $ |
| 3 |
| Air Leak Test 2023- only applies to base and OY3 |
| Once every 3 years |
| JB |
| 1 |
| $ |
| $ |
| 4 |
| Repairs |
| TBD |
| LT |
| 1 |
| TBD |
| TBD |
| BASE TOTAL |
| $ |
Option Year One 03/1/2024 through 02/29/2025
| CLIN |
| DESCRIPTION |
| FREQUENCY |
| UNIT |
| QTY |
| UNIT PRICE |
| EXTENDED |
PRICE
| 1 |
| LKNA, LKBW, LKMT, Viera, Fire Suppression- (All equipment) |
Quarterly
JB
| 4 |
| $ |
| $ |
| 2 |
| LKNA/LB/LM/VIERA Dampers 2024 |
| Once and only applies to OY 1 |
| EA |
| 677 |
| $ |
| $ |
| 3 |
| Repairs |
| TBD |
| LT |
| 1 |
| TBD |
| TBD |
| OPTION YEAR 1 TOTAL |
| $ |
Option Year two 03/1/2025 through 02/29/2026
| CLIN |
| DESCRIPTION |
FREQUENCY
| UNIT |
| QTY |
| UNIT PRICE |
| EXTENDED PRICE |
| 1 |
| LKNA, LKBW, LKMT, Viera, Fire Suppression- (All equipment) |
Quarterly
JB
| 4 |
| $ |
| $ |
| 2 |
| LKBW/LKMT/Viera 5YR INSPECTION 2025 |
| Once and only applies to OY 2 |
| JB |
| 1 |
| $ |
| $ |
| 3 |
| Repairs |
| TBD |
| LT |
| 1 |
| TBD |
| TBD |
| OPTION YEAR 2 TOTAL |
| $ |
Option Year three 03/1/2026 through 02/29/2027
| CLIN |
| DESCRIPTION |
FREQUENCY
| UNIT |
| QTY |
| UNIT PRICE |
| EXTENDED PRICE |
| 1 |
| LKNA, LKBW, LKMT, Viera, Fire Suppression- (All equipment) |
Quarterly
JB
| 4 |
| $ |
| $ |
| 2 |
| Air Leak Test 2026 |
| Once a year |
| JB |
| 1 |
| $ |
| $ |
| 3 |
| Repairs |
| TBD |
| LT |
| 1 |
| TBD |
| TBD |
| OPTION YEAR 3 TOTAL |
| $ |
Option Year Four Period 03/1/2027 through 02/29/2028
CLIN
DESCRIPTION
FREQUENCY
UNIT
QTY
| UNIT PRICE |
| EXTENDED PRICE |
| 1 |
| LKNA, LKBW, LKMT, Viera, Fire Suppression- (All equipment) |
Quarterly
JB
| 4 |
| $ |
| $ |
| 2 |
| Repairs |
| TBD |
| LT |
| 1 |
| TBD |
| TBD |
| OPTION YEAR 4 TOTAL |
| $ |
B.3 PERFORMANCE WORK STATEMENT
Orlando VA Healthcare System Campuses (OVAHS) Multi-Campus Fire Protection Inspection, Monitoring, and Testing Service
I. INTRODUCTION:
The Contractor shall provide all management, supervision, personnel, services, materials, supplies, facilities, transportation, and general and specialized equipment necessary to test and document for quarterly, semi-annual, and annual inspections for the Orlando VA Healthcare System (OVAMC). The following facilities shall be covered in this Performance Work Statement (PWS):
· Orlando VA Healthcare System, (Lake Nona campus) 13800 Veterans Way, Orlando, FL 32827 Superstructure - Buildings #1 thru #4 Warehouse – Building #5 Central Utility Plant (CEP) – Building #7 Domiciliary (DOM) – Building #9 Chapel – Building #10 Community Living Center (CLC) – Building #11 SimLearn – Building #13 Fisher House - *still in progress estimate completion date: 11/2017
· Orlando VA Healthcare System, (Lake Baldwin campus) 5201 Raymond St., Orlando, FL., 32803 Main Clinic – Building 500 Warehouse – Building 501 Central Utility Plant (CEP) Building 502 Community Living Center (Admin Building) – Building 503 Teal Team – Building 504 Domiciliary – Building 519, 519a, 520,521,522 Outer buildings – 3128, 3129, 3130, 3133, 3134, 3136
· Lakemont Campus, 2500 S. Lakemont Ave, Orlando FL 32814
· Viera Outpatient Clinic (OPC) 2900 Veterans Way, Viera, FL., 32940
· Deltona Community Based Outpatient Clinic (CBOC) 1200 Deltona Blvd, FL., 32725
· Tavares CBOC, 1390 E. Burleigh Blvd., Tavares, FL 32778
· Kissimmee CBOC, 701 Union St, Kissimmee, FL 34741
· Clermont CBOC, 3200 Citrus Tower Blvd., Clermont, FL 34711
· Palm Bay CBOC, 5200 Babcock St NE, Palm Bay, FL 32905 32792 The Orlando VA Healthcare System has a requirement to ensure all facility buildings meet the fire safety requirement, the fire alarm system, fire/smoke dampers, fire suppression and control system require testing on a routine basis.
Definitions:
a) Central Utility Plant (CEP) - Maintains the VA utility infrastructure: Steam distribution piping/Chilled water distribution piping/Utilities/Electrical Substations/Electrical distribution system/Power Generation.
b) Contracting Officer (CO) – VA official with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.
c) Contracting Officer's Representative (COR) – VA official responsible for providing contract oversight and technical guidance to the Contracting Officer. Responsibilities include certification of invoices, placing orders for service, providing technical guidance, overseeing technical aspects of the contract, and serves as a member of the vehicle inspection team. All administrative functions remain with the Contracting Officer.
d) Contractor – The term "Contractor” as used herein refers to both the prime Contractor and his/her employees, and any sub-contractor and their employees. The Contractor shall be responsible: his/her subcontractors comply with the provisions of this contract.
e) Fixed-price contract- is a type of contract where the payment amount does not depend on resources used or time expended.
f) Fire Alarm Control Panel (FACP) -Controlling component of a Fire Alarm System and reports back to central monitoring station.
g) Joint Commission (JC) (Formerly Joint Commission on Accreditation of Healthcare Organizations) – A national organization dedicated to improving the care, safety and treatment of patients in a health care facility and environment.
h) Notification Appliance Circuit (NAC) special module is installed into a fire alarm panel that is supervised by the receiving equipment for "line fault", "common trouble", "supervisory" and "alarm". Also called the Bell Circuit/Signal Circuit/Output Circuit.
i) National Fire Protection Association (NFPA) - is a United States trade association, albeit with some international members, that creates and maintains private, copyrighted standards and codes for usage and adoption by local governments.
j) Performance Work Statement (PWS) - Establishes a baseline for Fire Protection Inspection, Monitoring and Testing Services, Fire Alarm Controls and Panel Monitoring, Fire Sprinkler System, Fire Suppression System, Fire/Smoke Dampers.
k) Out-Patient Clinic (OPC) - An outpatient clinic is the part of our VA hospital system designed for the treatment of veteran’s outpatients with health problems who visit the VA for diagnosis or treatment out in their local community.
l) Quality Assurance Surveillance Plan (QASP) – an organized written document used for quality assurance surveillance. The document contains specific methods for performing surveillance of the Contractors continuous performance.
m) Quality Control and Quality Control Plan (QCP) – Those actions taken by the Contractor to control the production of goods or services so they will meet the requirements of the contract.
n) Performance Work Statement (PWS) - Establishes a baseline for Fire Protection Inspection, Monitoring and Testing Services, Fire Alarm Controls and Panel Monitoring, Fire Sprinkler System, Fire Suppression System, Fire/Smoke Dampers.
o) Weekends, Holidays, Evenings and Nights Hours - WHEN
II. SCOPE
This PWS establishes a baseline for Fire Protection Inspection, Monitoring and Testing Services, Fire Alarm Controls and Panel Monitoring, Fire Sprinkler System, Fire Suppression System, and Fire/Smoke Dampers. This PWS details task requirements, milestones; deliverables and performance measures.
The Contractor shall provide all management, supervision, personnel, services, materials, supplies, facilities, transportation, and general and specialized equipment necessary to test and document for quarterly, semi-annual, and annual inspections.
All work performed shall be in accordance with the latest edition of NFPA 72 for fire alarms and NFPA 25 for Water-Based Fire Protection Systems. The NFPA 13 for sprinklers, NFPA 101 Life Safety and standard protocol for 24/7 monitoring of nine (9) FACPs at OVAHC (LKNA) Campus, twelve (12) FACPs at OVAHC (LKBW) Campus, one (1) FACP at OVAHC (LKMT) and one (1) FACP at Viera Outpatient Clinic. Contractor shall complete an inspection for the five (5) year inspections of sprinkler risers, standpipes, and obstructions pipes on all required facilities. The Contractor shall complete an inspection for the four (4) years major inspections on all Fire/Smoke Dampers (all dampers shall be inspected every four years).
1. Total number of fire alarm devices to be serviced under this task order are estimated at: See reports +/- 20%.
2. Total number of sprinkler system devices (sprinkler heads, Fire pumps, tamper switches, water flows etc.) to be serviced are estimated at: See reports +/- 20%
4. Total number of Kitchen hoods semi-annual (see reports) inspections are March/ September
5. Total number of Kitchen hood Bi-Monthly (6ea) cleanings are (see reports). March/ June/ September/ December
A. CONTRACT AWARD MEETING
The contractor shall not commence performance on the tasks in this PWS until the Contracting Officer (CO) has conducted a Kickoff meeting or advised the contractor that a kickoff meeting is waived.
B. PERIOD OF PERFORMANCE
This shall be a firm-fixed price contract. Period of performance will be from the date of award through twelve (12) months, with four (4) - option year periods. Option year periods will be date of award through one year. All options are exercised at the discretion of the government.
C. DELIVERABLES
The Contractor shall perform the services necessary to complete the tasks in accordance with the procedures described in a timely and professional manner, consistent with industry standards, at the location, place, and time that the VA has set aside, and all in accordance with the PWS.
Contactor shall provide a field inspection copy on the day of each performed inspection. A completed final hard copy in a label binder per site and electronic copies send via-email within seven (7) days after each quarterly, annual, four (4) and five (5) year inspections are completed.
Contractor shall report all discrepancies to the COR or designated personnel no later than three (3) hours after inspection results are received. All discrepancies shall be listed on the last page of each report.
Contract Timeline Schedules
Lake Nona (LKNA) Lake Baldwin (LKBW) Lakemont (LKMT) Viera (V) Daytona (D
| Type of Inspection |
| Monthly |
| Quarterly |
| Semi-Annual |
| Annual |
| 3yr |
| 4yr |
| 5yr |
| 6yr |
Obstruction
X
Standpipe
X
Gauges
X
Dampers
X
Alarms
X
Sprinklers
X
Rollup Doors
X
Kitchen Hood (KH) Insp
X
KH Certification
X
HAZMAT Building
X
X
Air Leakage Test
X
1. CONTRACTOR TESTING SPECIFICATIONS
The Contractor shall provide a testing proposal that meets current state of Florida statutes, NFPA 72 standards and Joint Commission on Accreditation of Healthcare Organization (TJC) safety requirements and frequencies. The inspection schedule shall be submitted to the COR sixty (60) days prior to the start of the next Quarterly/Annual/Three (3) Year/Four (4) Year/Five (5) Year/Six (6) Year inspections.
2. CHANGES TO THE PREFORANCE WORK STATEMENT (PWS)
Any changes to this PWS shall be authorized and approved only through written correspondence from the CO. A copy of each change will be kept in a project folder with all other products of the project. Costs incurred by the contractor through the actions of parties other than CO shall be borne by the contractor.
3. TESTING & INSPECTING SPECIFICATIONS
Work shall include to the following items: (see attachments for estimated device listing).
1. Fire alarm system testing for all listed VA facilities.
2. 100% tests and inspections of all manual pull stations.
3. 100% test and inspections of all ceiling and duct smoke detectors and heat detectors.
4. Sensitivity tests of all smoke detectors using approved methods, calibrated test instruments and UL-approved testing equipment.
5. 100% test and inspection of all indicating appliances (audio and visual).
6. Test 100% restorable heat detectors & 20% static test on non-restorable heat detectors.
7. 100% test and inspection of all door holders/closers.
8. 100% quarterly tests and inspection of the control panels/NAC Panels. Services shall include but not limited to testing and confirming that all control, auxiliary supervisory and remote signaling functions are operating as originally designed.
9. 100% semi-annual inspections per F.S.4 A-48 and NFPA 72.
10. All tests of initiating devices and indicating appliances shall be tested in a manner recognized by the manufacturer and governing authorities.
11. All smoke detectors shall be tested using only APPROVED methods and instruments; Unapproved canned smoke, cigarette smoke, open flame torches, burning rags, Oil based aerosols etc., which could damage the smoke detector and is NOT, recommended by most manufacturers, shall NOT be use.
12. All control equipment shall be tested for proper voltages during all troubles and alarms.
13. 100% of devices on each initiating and signaling zone shall be disconnected to determine proper supervision of wiring. Tests shall NOT be performed at the panel.
14. A complete inventory of tested devices and equipment shall be provided to the COR. A complete field report of the results of all inspections shall be provided each day while on site and will be followed by a complete printed report for fire alarm logs. Documentation (Official Inspection Reports) will be provided on an individual device and point basis (from device to FE panel). Discrepancies found during the inspection shall be listed (on this report) on this documentation (discrepancy list shall list all discrepancy and location on the last pages in each report). Re-checks or re-tests of the VA-corrected discrepancies shall be made at the next quarterly inspection. Each report shall be stamped “DISCREPANCIES” OR “NO DISCREPANCIES” on the front page of all reports.
15. VA will provide access to all control panels and peripherals as needed for the inspections.
16. Smoke detector cleaning:
a) Cleaning of all smoke detectors by use of a vacuum device and/or ozone safe compression air blow-out.
b) Testing of smoke detectors for proper operating after cleaning procedure.
c) Smoke detectors that do not reset after cleaning and testing will be dismantled and cleaned using isopropyl alcohol.
d) Smoke detectors that do not alarm or reset during testing after cleaning procedure will be documented and recommended for replacement.
e) Smoke detector cleaning to be performed during scheduled test and inspection.
17. Air Leakage- every three years (Pressure-Reducing and Relief Valves) NF A 25 permits two methods for conducting air leakage tests every three years: A pressure test at 40 PS i for two hours. The system is pressurized, and the air supply is shut off. To pass the test, the system May lose up to 3PSI (0.2 bar) of air pressure.
18. Contractor shall ensure that all test and inspections are performed as required by authorized personnel only. Contractor shall ensure that all scheduled test & inspection are confirmed 10 days prior to the date of the inspection to ensure that all personnel are in place for their assistance.
4. ANNUAL INSPECTION
1. Peripherals to be test per NFPA 72 are defined as follows: smoke detectors, duct smoke detectors, heat detectors, audible devices, and visual devices, pull stations, zone adapter modules, supervisory devices, NAC panels and control modules.
2. Fire alarm systems control panel components to test/inspect per NFPA 72 are as follows: main control panel or central processing unit, enunciator panels, status command centers, and video display terminals and keyboard transponders.
3. All the tests and inspections will be fully documented in an easily legible format. One (1) hard copy and one (1) electronic (via-email) shall be provided to the COR or representative within 7 days, as well as kept on file at the contractor’s service center office. All documentation shall be archived for a period of no less than five (5) years and forwarded upon requested.
4. All inspections shall be completed within the scheduled month that it’s assigned. If any measure that needs an extended shall be requested in writing and the circumstance for the delay. Contractor and any sub-contractor scheduled inspections shall be coordinated with the COR.
5. Contractor shall provide any specialized equipment such as ladders, extension ladders, man lifts, etc., to allow their staff access to all devices, etc.
6. Contractor and his/her employees, and any sub-contractor and their employees shall check in:
OVAMC LKNA Central Utility Plant (CEP) Bldg. #7 – to obtain contractor badges OVAMC LKBW Central Utility Plant (CEP) Bldg. 501– to obtain contractor badges.
OVAMC Lakemont Front Desk - to obtain contractor badges Viera OPC Front Desk–to obtain contractor badges Contracted staff shall begin and end scheduled work at the assigned locations to offer proposed work and summation of accomplishments daily with the COR or representative.
All site visits are to be scheduled through engineering COR with at least a 48-hour prior notification.
1. OVAMC 24/7 FIRE ALARM CONTROL PANEL MONITORING
Corporate Orlando- Fire Alarm Controls panels to be Monitored
Lake Nona
Lake Baldwin
| BLDG Name |
| BLDG # |
| Remarks |
| BLDG Name |
| BLDG # |
| Remarks |
| Superstructure Clinic |
| 1 |
| Main Clinic |
| 500 |
| Superstructure Hospital |
| 2 |
| Warehouse |
| 501 |
| Superstructure East Garage |
| 3 |
| CEP |
| 502 |
| Superstructure West Garage |
| 4 |
| Outpatient Clinic |
| 504 |
| Warehouse |
| 5 |
| Domiciliary |
| 519 |
| CEP |
| 7 |
| EMS |
| 3126 |
| Domiciliary |
| 9 |
| Admin Bldg |
| 3128 |
| Chapel |
| 10 |
| Nurse Admin |
| 3129 |
| CLC |
| 11 |
| FMS |
| 3132 |
| SimLearn |
| 13 |
| Carpenter |
| 3133 |
| Fisher House |
| 14 |
| Elect/Plumbing |
| 3134 |
| Ground Shop |
| 3136 |
Lakemont
Viera
| Lakemont Ave |
| 2500 |
| Veterans Way |
| 1 |
Complete FACP Monitoring Services for All Building Fire Alarm Panels (27) at OVAMC. This involves monitoring in accordance with NFPA, Joint Commission, and VACO requirements. Contractor will provide 24/7 monitoring and reporting of emergency situations to local fire department and designated VA entities upon the initiation of any fire alarm device in the prescribed locations. This will include Special Fire Procedures, Special Trouble Procedures, and Special Supervisory Trouble Procedures. Contractor shall provide Site Database Reports as requested by COR. All monitoring will be wireless reporting to the central station. In case of wireless failure, the contractor will call the COR or designated representative immediately.
6. FIRE SPRINKLER SYSTEM Inspection The Orlando VA Medical Center consists of the following buildings with fire sprinkler systems:
Corporate Orlando- Fire Alarm Controls panels to be Monitored
Lake Nona
Lake Baldwin
| BLDG Name |
| BLDG # |
| Remarks |
| BLDG Name |
| BLDG # |
| Remarks |
| Superstructure Clinic |
| 1 |
| Main Clinic |
| 500 |
| Superstructure Hospital |
| 2 |
| Warehouse |
| 501 |
| Superstructure East Garage |
| 3 |
| CEP |
| 502 |
| Superstructure West Garage |
| 4 |
| Outpatient Clinic |
| 504 |
| Warehouse |
| 5 |
| Domiciliary |
| 519 |
| CEP |
| 7 |
| EMS |
| 3126 |
| Domiciliary |
| 9 |
| Admin Bldg |
| 3128 |
| Chapel |
| 10 |
| Nurse Admin |
| 3129 |
| CLC |
| 11 |
| FMS |
| 3132 |
| SimLearn |
| 13 |
| Carpenter |
| 3133 |
| Fisher House |
| 14 |
| Elect/Plumbing |
| 3134 |
| Ground Shop |
| 3136 |
Lakemont
Viera
| Lakemont Ave |
| 2500 |
| Veterans Way |
| 1 |
Lake Nona (LKNA) Lake Baldwin (LKBW) Lakemont (LKMT)
| Location |
| BLDG Name |
| BLDG # |
| Remarks |
| LKNA |
| Fire Hydrants/PIV Valves |
| Campus |
| 9ea |
| LKBW |
| Fire Hydrants/PIV Valves |
| Campus |
| 8ea |
| Viera |
| Fire Hydrants/PIV Valves |
| Campus |
| 9ea |
| LKNA |
| Backflow System |
| Campus |
| 17ea |
| LKBW |
| Backflow System |
| 3 |
| 8ea |
| LKMT |
| Backflow System |
| 4 |
| 1 |
Data Rooms
| LKNA |
| 4th Floor |
| 2 |
| FM200 |
| LKMT |
| Main Data Room (1st Floor) |
| 1 |
| Sapphire |
| LKMT |
| Main Data Room (1st Floor) |
| 1 |
| FM200 |
Dry Systems
| LKBW |
| Hospital |
| 500 |
| LKBW |
| Main Clinic |
| 500 |
| LKBW |
| Warehouse |
| 501 |
| LKBW |
| CEP |
| 502 |
| LKBW |
| Outpatient Clinic |
| 504 |
| LKBW |
| Domiciliary |
| 519 |
7. EXHAUST HOOD SUPPRESSION SYSTEM (SEMI-ANNUAL INSPECTIONS /QUARTERLY CLEANING)
Contractor shall provide all Semi-annual and quarterly cleaning inspections for the OVAMC Exhaust Hood Fire Suppression Systems as follow:
Lake Nona (LKNA) Lake Baldwin (LKBW) Viera(V)
| Location |
| BLDG Name |
| BLDG # |
| Remarks |
| LKNA |
| Superstructure |
| 2 |
| 13ea |
| LKNA |
| Domiciliary |
| 9 |
| 3ea |
| LKNA |
| CLC |
| 11 |
| 4ea |
| LKNA |
| Fisher House |
| 14 |
| 6ea |
| LKBW |
| Clinic |
| 500 |
| 3ea |
| LKBW |
| HAZMAT |
| 516 |
| 1 |
| V |
| Clinic |
| 1900 |
| 1 |
8. FIVE (5) YEARS OBSTRUCTION TEST/ FIVE (5) YEARS STANDPIPE
INSPECTIONS: All inspections shall be accomplished in scheduled time frames-
CORPORATE ORLANDO BUILDINGS: FIVE (5) YEARS OBSTRUCTION TEST
Lake Nona (LKNA) Lake Baldwin (LKBW) Lakemont (LKMT) Viera (V) Daytona (D
| Location |
| BLDG Name |
| BLDG # |
| Remarks |
| LKNA |
| Campus |
| All |
| 2018 |
| LKBW |
| Campus |
| All |
| 2020 |
| LKMT |
| Campus |
| All |
| 2020 |
| V |
| Campus |
| All |
| 2020 |
| D |
| Campus |
| All |
| 2021 |
9. FIRE/SMOKE DAMPERS INSPECTIONS
Fire and Smoke Damper Inspection shall be conducted and documented every four (4) years for multi locations (Lake Nona OPC-LKNA, Lake Baldwin OPC-LKBW, Lakemont-LKMT and Viera OPC-Viera campuses). The contractor shall furnish all labor, material, tools; equipment, fuel, supervision, and insurance required to inspect Fire and Smoke dampers at the OVAMC and provide documentation.
CORPORATE ORLANDO BUILDINGS: Damper Inspection
Lake Nona (LKNA) Lake Baldwin (LKBW) Lakemont (LKMT) Viera (V) Daytona (D
5-year Inspection
| Location |
| BLDG Name |
| BLDG # |
| Fire/Smoke Damper |
| Fire Damper |
| Smoke Damper |
| MO/YR |
| NX/INSP |
| LKNA |
| Clinic |
| 1 |
| 144 |
| 8 |
| 2020 |
| 2025 |
| LKNA |
| Hospital |
| 2 |
| 2020 |
| 2025 |
| LKNA |
| Warehouse |
| 5 |
| 2020 |
| 2025 |
| LKNA |
| Domiciliary |
| 9 |
| 2020 |
| 2025 |
| LKNA |
| CLC |
| 11 |
| 2020 |
| 2025 |
| LKNA |
| SimLearn |
| 13 |
| 2020 |
| 2025 |
| LKNA |
| Fisher House |
| 14 |
| 2020 |
| 2025 |
LKNA
| 2020 |
| 2025 |
| LKBW |
| Clinic |
| 500 |
| 2018 |
| 2023 |
| LKMT |
| ADMIN |
| 2500 |
| 2018 |
| 2023 |
| V |
| Clinic |
| 2018 |
| 2023 |
| D |
| Clinic |
| 2021 |
| 2025 |
T
| TOTAL |
| 677 |
Data Rooms
D. PERFORMANCE REQUIREMENTS:
1. Contractor shall provide the necessary personnel and equipment to meet or exceed work request.
1.1 Contractor shall supply all labor, materials, hardware, and accessories.
1.2 Contractor shall provide active means to prevent airborne dust from dispersing into atmosphere by wiping and/or water misting ceiling or wall surfaces where installations will take place. HEPA vacuums are acceptable.
1.3 Inspection shall follow all applicable sections of the NFPA Code. This includes, but is not limited to NFPA 70, 2014 edition, NFPA 72, 2013 edition, and NFPA 101, 2012 edition.
1.4 Contractor is responsible for any damages caused by contractor to Government property during execution of work and will repair at no cost to the Government. This includes any patching, priming, and painting of walls and ceilings.
1.5 All installed hardware shall be inspected for defects prior to acceptance by VA.
E. PERFORMANCE MEASURES:
| Task # |
| Performance Measures |
| Acceptable Quality Level (AQL) |
| Remedies / Deductions / Incentives |
| Task 001 |
| Contact Information/Key Personnel |
| 100% |
| 5 days after contract award |
| Task 002 |
| Contract Performance Management |
| 100% |
| Minimum of 3 meetings (Contract Award, Semi- Annually, Contract Anniversary) |
| Task 003 |
| Preventative Maintenance Plan |
| 100% |
| 5 days after contract award |
| Task 004 |
| Preventative Maintenance Report |
| 100% |
| 10 calendar days after services are rendered |
| Task 005 |
| Inspections Reports- Receive unofficial copy on day of inspection; Electronic and binder - copy of all inspections performed no later than 7 calendar days after inspection. |
| 100% |
| Provide copies when required/ Unfavorable performance rating; Review for determining Option Year Renewals. / Favorable Performance Rating |
| Task 006 |
| Logs |
| 100% |
| At the point of the service |
| Task 007 |
| Service Calls: Normal Emergency Call-Back |
| 100% |
| As needed |
| Task 008 |
| Service Calls: Overtime Emergency Call-Back |
| 100% |
| As needed |
| Task 009 |
| Telephone Support |
| 100% |
| 24 hours a day, 7 days a week |
| Task 010 |
| Technician Certification |
| 100% |
| After any work is completed on system (submitted with service ticket). |
| Task 011 |
| Schedule Inspections- Inspections must be scheduled 30 days in advance and confirmed 10 days prior to actual inspection. |
| 100% |
| Provide dates to COR in a timely manner/ Unfavorable performance rating; Review for determining Option Year Renewals. / Favorable Performance Rating |
| Task 012 |
| Performance of Inspection-Authorized personnel performing the inspections |
| 100% |
| Provide certified personnel to perform inspection immediately/ Unfavorable performance rating; Review for determining Option Year Renewals. / Favorable Performance Rating |
| Task 012 |
| Missed inspections |
| 100% |
| Contractor will be deducted the market value rate of missed inspection. |
F. DISCREPANCIES/REPAIRS
Contractor shall notify COR and/or designated personnel of all inspection discrepancies daily when on site during the quarterly and/or annual inspections. It shall be the responsibility of the Orlando VA Medical Center to take the necessary actions to initiate any Interim Life Safety Measures (ILSM).
Parts Rider – This contract shall include $10,000.00 parts rider per year to provide for emergency repairs of fire alarm and suppression systems deficiencies discovered during the execution of this contract. All repair quotes shall be reviewed by the COR and approved by the Contracting Officer to ensure pricing is fair and reasonable. WCHCS reserves the right to have the repairs preformed in-house or pursue alternate options.
G. SPECIFIC DESCRIPTION
Upon completion of each inspection and/or testing, the contractor shall complete a Report of Inspection and Testing. Contractor shall provide one set of hard copies of all documentation to the appropriate VA COR or representative: Orlando (Main LKNA Campus Bldg. #5 Warehouse) Engineering Officer at 321-615-2043. Contractor shall also tag systems which are found to be defective, in need of corrective action, or are in violation of NFPA Standards. Contractor shall immediately notify the appropriate VA COR, Safety Office or Facility Engineer Section of all items needing immediate maintenance, repairs, replacement, or additions which, in the judgment of the contractor, may be necessary and reasonable to ensure the highest degree of protection in accordance with NFPA 72 for fire alarms, NFPA 25 for Water-Based fire Protection Systems, NFPA 13 for sprinklers, and 24/7 monitoring.
H. PERIOD OF PERFORMANCE:
Contractor shall follow the schedule of specific dates for the monthly, quarterly, semi-annual, and annual inspections and testing of entire Fire Alarm System and Water-Based Fire Protection System in above mentioned buildings. Schedule must be submitted seven (7) calendar days after contract award notification and prior to performing contract work.
Contractor must provide and annual schedule each calendar year and contact the appropriate VA Safety Office and Engineering at least fourteen (14) calendar days in advance of performing test procedures.
For scheduling purposes, the performance of one (1) annual inspection will be required in each campus listed below for the Fire Alarm Panel System and the Water-Based Fire Protection Systems. The annual testing period will include 100% testing of all devices and each device will be listed on the report. Three (3) quarterly periods and one (1) annual are required to be performed: Any inspections that are preformed out of stated cycle shall conform to the existing cycle stated below (quarterly of annual inspection) at no cost to the government.
All new facilities first inspection shall receive an initial Annual inspection and then conform to the stated schedule listed below.
LKNA: January/April/July/October Superstructure: Annual FA/Sprinkler: January.
Hydrants: Annual: January.
Semi-Annual/Annual Exhaust Hood inspections: January/July Annual Fire Sprinkler Main Fire Pump Flow Testing: July LKNA Outer Buildings (Warehouse #5; CEP #7; Domiciliary #9; Chapel #10; CLC #11; SimLearn #13; Fisher House #14): Annual FA/Sprinkler: July LKBW/LKMT/VIERA/FOUR CBOC(S): March/June/September/December Campuses: Annual FA/Sprinkler inspections will occur: September Hydrants: Annual inspections will occur: September Semi-annual exhaust hood inspections will occur: March/September Annual Fire Sprinkler Main Fire Pump Flow Testing will occur: September Corporate Orlando- Annual Inspections
Lake Nona
Lake Baldwin
| BLDG Name |
| BLDG # |
| Remarks |
| BLDG Name |
| BLDG # |
| Remarks |
| Superstructure Clinic |
| 1 |
| Jan |
| Main Clinic |
| 500 |
| Sep |
| Superstructure Hospital |
| 2 |
| Jan |
| Warehouse |
| 501 |
| Sep |
| Superstructure East Garage |
| 3 |
| Jan |
| CEP |
| 502 |
| Sep |
| Superstructure West Garage |
| 4 |
| Jan |
| Outpatient Clinic |
| 504 |
| Sep |
| Warehouse |
| 5 |
| Jul |
| Domiciliary |
| 519 |
| Sep |
| CEP |
| 7 |
| Jul |
| EMS |
| 3126 |
| Sep |
| Domiciliary |
| 9 |
| Jul |
| Admin Bldg |
| 3128 |
| Sep |
| Chapel |
| 10 |
| Jul |
| Nurse Admin |
| 3129 |
| Sep |
| CLC |
| 11 |
| Jul |
| FMS |
| 3132 |
| Sep |
| SimLearn |
| 13 |
| Jul |
| Carpenter |
| 3133 |
| Sep |
| Fisher House |
| 14 |
| JUL |
| Elect/Plumbing |
| 3134 |
| Sep |
| Fire Pump (2) |
| 7 |
| July |
| Ground Shop |
| 3136 |
| Sep |
| Hydrants |
| All |
| July |
| Fire Pump |
| 502 |
| Sep |
| Hydrants |
| All |
| Sep |
Contractor’s Minimum Requirement:
1. OVAMC-Fire Protection Systems requirements necessary to deliver accurate to scope of work
2. Shall have Joint Commission formatted reporting/ NFPA formatted reporting
3. Online access to archived inspection reports, 24 hours a day, 7 days a week
4. Online Capability to pull electronic reports either via TJC requirements or excel
5. Virtual environment of care binder (Joint Commission Inspection Reports Binder)
6. Online Portal-access to create and track service calls and deficiencies
7. Minimum of NICET Level II Inspectors-Fire Alarm and Fire Sprinkler
8. Due to size of OVAMC Campuses: Shall have minimum of 4 Inspectors NICET Level II for each Fire &Fire Sprinkler-
9. Minimum of one NICET Level IV
10. Minimum of two NICET Level II Fire Alarm Technicians for emergency services and deficiencies repairs
11. NICET Certifications shall be active at time of award.
12. 24/7 Service Support.
13. Contractor/subcontractor office shall be within 90 minutes of all VA Campuses listed in this contract.
14. Fire Sprinkler Inspectors shall have documented classroom Fire Pump training and certification to work on Low Voltage systems up to 600V.
15. Current Florida EF License
16. Current Florida Contractor One License
17. Both License holders shall be in the Orlando area to provide technical oversight when necessary
18. Central Station Monitoring; shall be company owned, UL listed Central Station for Commercial Accounts
19. Dedicated Account Manager to supervise all delivery of services per scope
1. GENERAL REQUIREMENTS
Normal workdays are Monday through Friday, First Shift: 7:00am to 3:00pm /Second Shift: 3:00pm to 11:30pm to include weekends and Federal Holidays. Contractor shall perform all work during first & second shifts to include Weekends, Holidays, Evening, or Nights (WHEN), if necessary, not to affect patient care. All work performed shall be a firm fix price regardless of if performed during normal duty hours or during WHEN hours. Contractor shall remove all parts and debris daily from the OVAMC Campuses work site, and contractor is responsible for a complete daily clean-up and debris removals until inspections are completed. Contractor shall submit a daily report of progress on the project to the COR or M&O supervisors. If the COR is not available, the contractor shall give a daily report of progress to the Electrical Supervisor (Scott Reed) at building WRHS #5 or 321-440-5808.
III. General Information
1. Type of Contract: Firm Fixed Price
IV. PERFORMANCE HOURS
1. Government normal duty hours are from 0800-1630, Monday through Friday, excluding Federal holidays. There are ten Federal Holidays as follows:
| New Year’s Day | January 1 | |||
| Martin Luther King Day | 3rd Monday in January | |||
| President’s Day | 3rd Monday in February | |||
| Memorial Day | Last Monday in May | |||
| Juneteenth | June 19 | |||
| Independence Day | July 4 | |||
| Labor Day | 1st Monday in September | |||
| Columbus Day | 2nd Monday in October | |||
| Veterans Day | November 11 | |||
| Thanksgiving Day | Last Thursday in November | |||
| Christmas Day | December 25 |
2. If a holiday falls on Sunday, the following Monday will be observed as the National Holiday. When a holiday falls on a Saturday, the preceding Friday is observed as a National Holiday by the U.S. Government agencies. Also included would be any day specifically declared by the President of the United States of America as a National Holiday.
3. All work that is to be completed during WHEN hours will be done at no extra cost the government.
VI. Performance Requirements
1. Contractor shall provide the necessary personnel and equipment to meet or exceed work request.
1.1 Contractor shall supply all labor, materials, hardware, and accessories.
1.2 Contractor is responsible for any damages caused by contractor’s employees and any sub-contractors to Government property during execution of work and will repair at no cost to the Government. This includes any patching, priming and painting.
1.3 All installed hardware shall be inspected for defects prior to acceptance by VA.
VII. QUALITY ASSURANCE SURVEILLANCE PLAN
Performance standards define desired services. The Government performs surveillance to determine if the Contractor exceeds, meets, or does not meet these standards. The Government shall use these standards to determine Contractor performance and shall compare Contractor performance to the Acceptable Quality Level (AQL). The Quality Assurance Surveillance Plan (QASP) method of surveillance will be by random inspection and monthly monitoring. At the end of each option year, A Contractor Performance Assessment Reporting System (CPARS) will be sent to the contractor. The contractor has the right to either agree or respond. This reporting applies to this contract. HTTPS://WWW.CPARS.GOV/, HTTPS://WWW.ACQUISITION.GOV/.
QUALITY ASSURANCE SURVEILLANCE PLAN (QASP):
Commercial Services Contract: Fire Inspections PURPOSE: This QASP is a government developed document used to ensure that the Government receives quality services and pays only for services actually provided. The QASP provides a systematic method to evaluate the services the Contractor is required to furnish.
SCOPE: The role of Government Quality Assurance is to ensure contract standards are achieved. The QASP provides guidelines and methods for the Government's oversight of the Contractor's quality control efforts to assure timely, effective services are provided IAW the contract order. The Contractor, and not the Government, is responsible for management and quality control actions to meet the terms of the contract.
ROLES AND RESPONSIBILITIES:
Contracting Officer (CO) - A person duly appointed with the authority to enter into, administer and terminate contracts on behalf of the Government. The CO is the only person who can legally commit the Government and only the CO, as the Government's agent, can modify the contract/order. The CO is the final authority for determining the adequacy of the Contractor's performance. CO decisions arising under or relating to the contact are final.
Contracting Officer's Representative (COR) — An individual designated in writing by the CO to perform specific technical and administrative functions within the scope and limitations of their written appointment (e.g., surveillance of Contractor's performance, accept services). The COR is not empowered to make any contractual commitments or authorize any changes to the order/contract or in any way obligate additional funds by the Government; such authority' rests solely with the CO.
METHOD OF SURVEILLANCE: Simplified methods of surveillance will be used by the Government to evaluate contractor performance. The primary methods of surveillance are periodic assessments of service and customer feedback.
Periodic Assessment of Services — For services that occur over several months, the COR will evaluate Contractor performance on a quarterly basis and upon completion of services. Generally, the Government will rely on the Contractor's Quality Control system to ensure that services conform to contract quality requirements before they are tendered to the Government for acceptance.
Customer Feedback — Customer feedback is typically obtained via telephone or email. Telephonic customer complaints must be followed up in writing/email. To be considered valid, the customer complaint must clearly articulate the nature of the complaint, time, date, etc. The COR will investigate the complaint; if determined valid, the COR will advise the CO and the Contractor of the deficiency. Copies of valid complaints and the resolution must be retained in the official contract file.
SURVEILLANCE PROCEDURES:
The COR will evaluate the Contractor's performance quarterly against Performance Standards established in the contract/order. Evaluations will be to the extent practical to assure the contractor provides quality services IAW the requirements of the contract. Evaluations could be evaluation, /validation of contractor supplied performance data, as well as analysis of Customer feedback, for performance trends and to ensure valid customer concerns are resolved timely.
If at any time the COR receives indicators (e.g. Valid customer complaints or notes Performance Standards are not being met) that the Contractor's performance is less than acceptable, the COR will investigate to determine if this is a onetime issue that has been promptly corrected, or if the discrepancy is systemic in nature. If the issue is determined to be an isolated occurrence, the COR will continue with Quarterly Evaluations. If the issue is recurring and systemic in nature, the COR will perform more frequent evaluations.
The COR will notify the Contractor each time an unacceptable observation has been recorded and ask the Contractor to correct the problem. The COR will record the contract requirement, the specific deficiency to the requirement, the date and time it was discovered, and have the Contractor initial the entry. The Contractor will be given two working days after notification to correct the deficiency in accordance with requirements of the contract. Deficiencies that cannot be corrected within two working days will be reported to the Contracting Officer.
The COR will re-examine services that are found deficient. Failure to complete corrective actions will be reported immediately to the CO for further action.
Upon satisfactory completion of the work, the COR will accept the services provided and authorize payment, by approving the Contractor's invoice in Wide Area Workflow.
SURVEILLANCE STANDARD:
The Performance Standard set forth in the SOW and Line items is the standard the Contractor must meet for services to be deemed acceptable. Generally, under commercial services contracts, the Government is relying on the Contractor's assurances that the services conform to contract requirements. Consistent with FAR 52.212-4, Contract Terms and Conditions, (a) Inspection and Acceptance, the Contractor shall only tender for acceptance those services that conform to the requirements of the contract/order. The Government may require re-performance of nonconforming services at no increase in contract price. The Government reserves the right to refuse acceptance of nonconforming services. In no case shall the Government's right to inspect services under the inspection provisions of the contract be prejudiced.
QUALITY ASSURANCE SURVEILLANCE FILE: The COR file should contain:
a) Copy of the COR appointment letter from the CO, any changes to that letter and any termination letters
b) Training Certifications for COR
c) Copy of the contract and all contract modifications
d) Copy of the applicable Quality Assurance Surveillance Plan (QASP)
e) Copy of the contractor's Quality Control Plan (QCP)
f) All correspondence initiated by authorized representatives (Contractor or Government) concerning performance of the contract
g) Names, position titles and contact information of all key personnel assigned to this contract both Government and Contractor
h) Surveillance schedules
i) Surveillance Checklists
j) Records of all inspections performed and the results
k) Customer Feedback
l) Memoranda for record of minutes of any meeting, telephone conversations and discussions with the contractor or others pertaining to the contract or contract performance
m) Documentation pertaining to acceptance of services, reports or data RECORDS: All records will be retained for the life of this contract. The COR will forward these records to the CO upon completion of the contract/order.
CHANGES: The QASP is a living document and, as such, may be changed as needed. However, the CO must approve changes. The COR will submit recommended changes to the CO for approval.
VIII. Travel N/A IV. Security
1. The contractor shall be escorted by a VA employee at all times during inspection.
IX. Quote Evaluations
1. The government shall award a firm fixed price contract to the offeror whose quote represents the best value to the government by being the lowest priced technically acceptable quote.
XI. JUSTIFICATION
1. All requirements of fire alarm inspections are per the Joint Commission Standards.
KEY PERSONNEL REPLACEMENT AND SUBSTITUTION
7.1. The contract shall provide a list of authorized personnel and phone number listing of all service points of contact to the Contracting Officer Representative no later than 10 days after the award date. Notification of substitutions or replacement of key personnel shall be in writing and shall provide a detailed explanation of the circumstances necessitating the proposed substitutions. The request shall contain a complete resume for the proposed substitute, and any other information requested or required by the Contracting Officer to approve or disapprove the request. Proposed substitutes shall have qualifications that are equal to or higher than the personnel being augmented. The Contracting Officer or his/her authorized representative shall evaluate such requests and promptly notify the Contractor in writing whether the proposed substitution is acceptable.
7.2. If the Contracting Officer determines that, (1) suitable and timely replacement of personnel who have been reassigned, terminated or have otherwise become unavailable for the contract work is not reasonably forthcoming, or (2) the resultant substitution would be so substantial as to impair the successful completion of the contract or the delivery order in accordance with the proposal accepted by the Government at time of contract award, the Contracting Officer may, (1) Send a letter of correction or cure (2) terminate the contract for default or for the convenience of the Government, as appropriate, or (3) at his discretion, if he finds the Contractor at fault for the condition, equitably adjust the contract price downward to compensate the Government for any resultant delay, loss or damage.
8. CONTRACTOR PERSONNEL AND MANAGEMENT
8.1. Contractor Personnel
8.1.1. The Contractor shall be responsible for the performance and conduct of its employees. Personnel employed by the Contractor in the performance of this SOW or any representative of the Contractor entering the VA premises shall be subject to inspections by the Government as deemed necessary. The Contractor shall not employ for performance under this contract, any person whose employment would result in a conflict of interest with the Government’s standards of conduct.
8.8.2. The Contractor is completely responsible for all actions of their employees. All contractor personnel employed in the performance of this contract shall comply with all VA building regulations, policies, and guidelines while on the premises. Contractor personnel shall be free of body odor and wear clean clothing (uniforms as appropriate) while performing duties under this contract. The Contractor shall consider the clinical environment and instruct/train their personnel in applicable safety precautions and special requirements. These requirements may include but are not limited to such conditions as human secretions, blood, barium, etc. Contractor personnel shall take appropriate precautions while performing duties applicable to this contract.
8.1.3. Personal Appearance - Contractor employees shall be well-groomed, clean, and neat in appearance; clothes properly fitted, uniform appearance with nametags, and appropriately dressed for the work to be done. Contractor employees shall not wear clothing with slogans, drawings, or language which could be construed as being lewd, obscene, profane, racially offensive, sexually suggestive, and anti-American or which advocates the use of illegal drugs or other unlawful conduct.
8.1.3. Personnel Courtesy - Contractor employees shall not exhibit rude behavior.
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