ATTACHMENT B Revised PERFORMANCE WORK STATEMENT AMENDMENT 0001.pdf

ATTACHMENT B Amendment 0001

?.## PERFORMANCE WORK STATEMENT (PWS)

Janitorial Services, Orlando VA Medical Center at Lake Nona

1. Purpose: This is a nonpersonal service contract to provide Janitorial Services. The government shall not exercise any supervision or control over the contractor’s personnel performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn is responsible to the government.

2. Introduction: This is a new requirement for the north clinic. The contractor shall provide all personnel, equipment, supplies, transportation, tools, supervision to perform janitorial services herein except for those items specified as government furnished property and Personnel Protective Equipment (PPE).

3. Background: The OVAHCS has a bona fide need for continued cleaning and disinfection services for procedures prescribed by the Center for Disease Control (CDC) and Prevention for Healthcare facilities, the Environmental Protection Agency (EPA) and the Occupational Safety and Health Administration (OSHA).

4. Objective: To provide a clean and sanitary work environment for Veterans, Clinicians and Staff by removing organic and inorganic matter, blood, salts, and visible soils which interfere with microbial inactivation. The main objective is to present a clean and tidy space that includes halls, rest rooms, offices, work areas, entrance ways, lobbies, storage areas, conference rooms and auditorium in the north clinic.

5. Type of Contract: The government will award a firm-fixed price performance-based contract.

6. Period of Performance: The anticipated period of performance is one (1) 12 months base period plus four (4) 12 months option periods.

7. Place of Performance:

a. Table 1.

Orlando VA Medical Center North Clinic 13800 Veterans Way Orlando, FL 32827 (Total Estimated Sq. ft. 261,178)

8. Service Hours:

a. The contractor shall provide day attendant coverage in accordance with table 2 below.

Examples of work for daytime: standard cleaning, policing, and meeting all cleaning requirements to areas that will not be accessible at night.

b. The contractor shall also provide night/evening coverage in accordance with table 2 below. Examples of work for evening; detailed cleaning, sweeping/mopping floors, assure all dispensers (i.e., paper products, soap, etc.) are full.

c. Any changes to work schedule will have prior approval by the COR within two days of scheduled change.

d. The table below represent the contractor service hours to be on site.

e. Table 2.

f. The contractor shall schedule and arrange work to cause the least interference with the normal occurrence of government business and mission. In those cases where some interference may be essentially unavoidable, the Contractor shall be responsible to make every effort to minimize the impact of the interference, inconvenience, customer discomfort. Alternate scheduling will be considered if the COR approves in advance.

Duties that disturb the work force, such as vacuuming, dusting, and interior window cleaning shall be completed after normal working hours.

9. Federal Holidays: The contractor will perform services on federal holidays. The contractor will not perform services when the government facility closes due to local or national emergencies or similar government directed facility closings. Government shutdowns occur when the government refuses passage of key bills, resulting in the cession of some or all operations by the government. If Veterans Affairs (VA) is affected by a government shutdown during the period of performance, the contractor shall not provide services or submit claims against the government during and after the shutdown. The following Federal Holidays are observed by the government:

a. Table 3.

Monday Tuesday Wednesday Thursday Friday Saturday

Day Shift

8:00am- 4:30pm

8:00am- 4:30pm

8:00am- 4:30pm

8:00am- 4:30pm

8:00am- 4:30pm

Night/ Evening Shift

4:00pm- 12:00am

4:00pm- 12:00am

4:00pm- 12:00am

4:00pm- 12:00am

4:00pm- 12:00am

4:00pm- 12:00am

Holiday When Observed New Year's Day January 1st Martin Luther King's Birthday Third Monday in January President's Day Third Monday in February Memorial Day Last Monday in May Juneteenth June 17th Independence Day July 4th Labor Day First Monday in September Columbus Day Second Monday in October Veterans Day November 11th Thanksgiving Day Fourth Thursday in November Christmas Day December 25th

10. Definitions:

a. As Required. Where "as directed", "as required", "as permitted", "approval", "acceptance", or words of similar import are used, it shall be understood that direction, requirement, permission, approval, or acceptance of the Contracting Officer is intended unless stated otherwise.

b. Aseptic Cleaning. Techniques and procedures used under sterile conditions. Aseptic cleaning is the effort taken to clean the interior of building and keep people free from hospital micro-organisms.

c. Contractor. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

d. Contracting Officer (CO). A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the contracting officer acting within the limits of their authority as delegated by the contracting officer . "Administrative contracting officer (ACO)" refers to a contracting officer who is administering contracts. "Termination contracting officer (TCO)" refers to a contracting officer who is settling terminated contracts. A single contracting officer may be responsible for duties in any or all of these areas. Reference in this regulation (48 CFR chapter 1) to administrative contracting officer or termination contracting officer does not- (1) Require that a duty be performed at a particular office or activity; or (2) Restrict in any way a contracting officer in the performance of any duty properly assigned.

e. Contracting Officer Representative (COR). An individual, including a contracting officer’s technical representative (COTR), designated and authorized in writing by the contracting officer to perform specific technical or administrative functions.

f. Corrective Action. Action taken by the Contractor to correct a deficiency and identify the cause(s) of the deficiency.

g. Disinfect. Cleaning to destroy any harmful microorganisms by application of an approved chemical agent.

h. Daily. Services performed once each calendar day, Monday through Saturday, to include holidays unless otherwise noted.

i. Facility. An establishment, structure, or assembly of units of equipment designated for a specific function.

j. Monthly (MTHLY). Services performed 12 times during each 12-month period of the contract at intervals of 28 to 31 calendar days.

k. Nonpersonal Service Contract. A contract under which the personnel rendering the services are not subject, either by the contractor’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the government and its employees.

l. Personnel Protective Equipment (PPE). Equipment worn to minimize exposure to hazards that cause serious workplace injuries and illnesses.

m. Quarterly. Services performed 4 times during each 12-month period of the contract at intervals of 80 to 100 calendar days.

n. Response Time. Response time is defined as the time allowed to the Contractor after initial notification of a work requirement to be physically on the premises at the work site with appropriate tools, equipment, and supplies ready to perform the work required.

Response times are designated in the appropriate technical Sections.

o. Soil. Dust, dirt, stains, grease, smudges, streaks, spots, lint, odors, organisms, vomits, or any agents that is injurious to health. Soil can be visible such as dust, or can be invisible such as organisms, and odors.

p. Space. A space is an area to receive janitorial services which may or may not be considered a room by common definition. Examples of spaces are definable sections of hallways, stairs, lobbies, offices, exam rooms, and entrances.

q. Terminal Cleaning. Thorough environmental cleaning and disinfection of any room where patients with multidrug-resistant organisms (MDROs) were treated/ deemed necessary by staff.

r. Three times per year (3xYR). Services performed three times during each 12-month period of the contract at intervals of 100 to 121 days.

s. Waste Containers. Waste containers are defined as trash receptacles, waste baskets, trash cans, wastepaper baskets, or any container holding trash, paper or refuse of any type.

t. Weekly. Services performed 52 times during each 12-month period of the contract at intervals of six to eight calendar days.

u. Workday. The number of hours per day the Contractor provides services in accordance with the contract.

11. Scope of Work:

a. The Contractor's work and responsibility shall include: all job planning, scheduling, administration, inspection, and management necessary to accomplish specified tasks herein.

b. Contractor shall at all times keep on the premises sufficient supplies, equipment personnel, and supervision to effectively complete the work in accordance with the schedule and service hours.

12. Cleaning: The types of cleanings are divided into two groups: General and Terminal cleaning. The contractor is responsible for providing all cleaning supplies and equipment, except for those supplies described at paragraph 14.

a. General Cleaning

i. All cleaning disinfectant (germicide) shall be approved by the COR or Sterile Processing Service supervisor prior to use/application.

ii. The contractor shall perform janitorial services for halls, restrooms, offices, work areas, entrance ways, lobbies, storage areas and auditorium in the north clinic. The north clinic has four (4) floors comprised of 250 clinics/offices,130 restrooms and seven locker rooms. Locker room square feet are 384, 362, 342, 384, 365, 267 and

296. Cleaning shall include areas under furniture, furnishings, floor mats and runners.

There are 200 enMotion wall mounted automated touchless paper towel dispensers (MFG Item#59462) and 250 free standing purell hand sanitizing dispensers. There are no hand sanitizing dispensers mounted in office spaces.

iii. Contractor shall accomplish all administrative tasks necessary to assure performance of aseptic cleaning, including, but not limited to, preparation and distribution of work schedules, emergency recall rosters, and facility defects reports.

iv. MRI Space. Contractor shall only strip and wax the floors of the MRI space. The VA staff is responsible for the daily cleaning of the MRI space and will be responsible for placing the trash containers in the radiology hallway for the Contractor to empty and replenish trash bag liner into the trash container.

v. The cleaning of lobbies and corridors resulting in a temporarily wet or slippery floor surface shall be accomplished so that it will not be necessary for staff, patients and visitors to cross the wet surface to gain access to other areas.

vi. Sweeping/Dust Mopping. Concrete/quarry tile, terrazzo, wood, and resilient flooring shall be swept, or dust mopped so as to remove all loose dirt, dust, and debris.

There are 162,587 square feet of seamless vinyl flooring, 13,295 square feet of ceramic tile, zero square feet of rubber flooring and 76,248 square feet of terrazzo.

vii. Vacuuming Carpets and Rugs. Carpeted areas and rugs shall be vacuumed free of all loose soil and debris. The vacuum must be equipped with an air filter system which filters out all dust particles in excess of three-tenths (0.3) microns in size, the floors shall be vacuumed so as to present a clean appearance with no loose dirt, dust, or debris in evidence, including corners. There are 9,048 square feet of carpeting.

viii. Areas with Carpet and Rugs. Prior to shampooing and spot cleaning, carpets and rugs shall be vacuumed free of all loose soil and debris. Carpets and rugs shall be shampooed and spot clean free of streaks, stains, and spots, and shall have a uniform color. Heavily soiled areas shall be pretreated to loosen ground in dirt and stains. After drying, furniture and other equipment moved for shampooing shall be returned to their original positions. The contractor shall be responsible for moving light furniture such as tables and chairs to facilitate cleaning.

ix. Emptying Recycle Containers. All recycle containers shall be emptied into the designated recycle paper dumpster and returned to original location. Any paper that might fall outside the dumpster during disposal process shall be immediately picked up and placed into the dumpster

x. Emptying Waste Containers. All waste containers shall be emptied, and plastic liners replaced. Any plastic liner with food wastes or that is soiled, or leaking shall be replaced with a new plastic liner. Waste containers shall be washed as needed, inside and outside, utilizing a disinfectant and shall be free of odors. After washing, containers shall be wiped dry and new plastic liners installed. Boxes, cans, bottles, and other items placed against adjacent to waste containers and marked "TRASH" shall also be removed and disposed of. All waste collected shall be disposed of in the nearest outside trash collection point. Waste that falls on the floor and outside grounds during waste removal shall be picked up and disposed of by the Contractor.

xi. Low Dusting / Cleaning all furniture, partitions, equipment, grills, ledges, sills, hand railings shall be dusted. Dusting shall be performed with a damp cloth or other approved means as to inhibit dust particles from becoming airborne. Walls, doors and partitions shall be wiped clean to a height of six vertical feet above the floor level. Glass in doors and/or partitions shall be cleaned with an approved environmentally safe glass cleaner.

xii. Restrooms water closets, urinals, lavatories, and sinks shall be washed inside and outside utilizing a disinfectant and shall be free of stains and odors. Pumice sticks and an approved toilet bowl cleaner shall be used to remove stains from urinals and water closets. Brushes, sponges, and cloths that have been used to clean any other part of the rest room (including water closets, urinals, walls, floors, and partitions) shall not be used to clean lavatories or sinks. Floors shall be swept/dust mopped free of dirt and mopped with a disinfectant.

xiii. Cleaning Walk-off Mats. Each time floors are swept/dust mopped or vacuumed, walk-off mats in that area shall be cleaned. Soil and moisture underneath mats shall be removed and the area under the mat shall be cleaned with the rest of the floor.

The mats shall be returned to their original locations afterwards. The Contractor shall report, in writing to the COR, all walk-off mats that are worn out to the point of being ineffective.

xiv. Floor Care. In addition to the requirements of space cleaning, floor care shall be performed as specified for rooms and corridors and shall consist of the following services as required by the individual cleaning requirements of each space. Each time floors are vacuumed, swept, mopped, buffed, or waxed; all entrance mats in that area shall be cleaned. Soil and moisture underneath mats shall be removed and the area under the mat shall be cleaned along with rest of floor. The mats shall be returned to their original locations afterwards. The Contractor shall report, in writing, to the COR, all walk-off mats that are worn out to the point of being ineffective.

xv. Damp Mopping. Contractor shall sweep or dust mop floors to remove loose dirt, grit, and trash. Mop floors to remove streaks, smears and stains. Extreme care will be exercised to prevent splashing of baseboards, furniture or other equipment with mop water to prevent water from seeping under baseboards, furniture or equipment. Hard to reach spaces, such as corners which are inaccessible with the mop shall be cleaned by hand or use of innovative method. All mopped floors shall present a clean, uniformly bright appearance free from streaks, scuff marks, smears, mop strings, standing liquid and residue.

xvi. Top Scrub. Prior to spray cleaning and buffing, floors shall be damp mopped as specified above. Floors shall be spray cleaned and buffed to remove traffic marks, heavy soil, etc. The materials used for spray cleaning shall contain a blend of detergents and polymers to emulsify surface soil and repair traffic areas. If loose residue is produced by buffing, it shall be removed in a manner that will leave the floor clean without destroying the high gloss produced by buffing When completed, a spray cleaned and buffed floor shall have a uniform, high gloss finish, tree of scuff and heel marks. The floor finish shall be consistent from wail to wall.

xvii. Servicing rest rooms shall include inspecting, replenishing, and cleaning supply dispensers. Rest room supplies shall include, but are not limited to, paper towels, toilet tissue, soap and air fresheners to include batteries and scent pump dispensers.

The Contractor shall stock restrooms with sufficient supplies to ensure that the supplies will last until the next schedule service. Tissue dispenser are Georgia- Pacific, MFG item# 56744 and 56784. If dispensers become empty before the next schedule servicing, the Contractor shall replenish them at no additional cost to the government.

xviii. Break Rooms. Sweep or dust mop floors to remove loose dirt, grit and trash. Mop floors to remove streaks, smears, and stains. Extreme care will be exercised to prevent water train seeping under baseboards, furniture or equipment. Hard to reach spaces, such as corners which are inaccessible with the mop shall be cleaned by hand or other methods. Move all floor mats and thoroughly clean underneath ensuring the floor is dry and clean before the mat is put back in its original location.

xix. Furniture. All chair cushions, (including wheelchairs), tabletops, counter tops and microwave cabinets shall be cleaned with an all-purpose cleaner/degreaser. These surfaces shall be clean and free from spots, stains, and residues.

xx. Sink. The sink shall be cleaned with detergent or scouring powder using sponge or cloth. All film, spots, stains, and other residue shall be removed. Fixtures shall be cleaned using a metal polish or cleaner. Metal parts shall be cleaned and bright.

xxi. Microwaves. The microwaves shall be cleaned inside and outside with a cleaner/de greaser designed for cleaning cooking equipment. The microwaves shall be clean and free from spots, stains, streaks, film, and residues. Microwave cabinets shall be kept clean using approved cleaners and disinfectants.

xxii. Privacy Curtains in the exam rooms and procedure areas shall be laundered when visibly soiled or at a minimum as described at the frequency in table 2. The curtains shall be clean and free from spots and stains. The curtains shall be cleaned and bright

xxiii. Entrance Door Cleaning. Entrance Door cleaning includes interior and exterior glass in entrance doors, transoms, sidelights and adjacent trim, walk-off mats and stoop.

xxiv. Clean Drinking Fountains. All chrome or bright work fittings and stainless steel surfaces shall be wiped clean with a damp cloth. Metal polish or abrasive substances shall not be used on water outlet or spigot. Wipe adjacent surfaces clean with a damp cloth. Fountains shall have no streaks, film, or spots and shall be kept clean and bright. Vented area on drinking fountains shall be kept free of dust collection.

xxv. Windows/Window Blinds/Window Area Cleaning. Office windows and all other glass areas shall be cleaned with an approved environmentally safe glass cleaner. All windows/window area shall be streak, film, spot, and stain free. Where windows have a protective film or a tinted film; special cleaning solutions shall be used that do not harm the window film. Open and dust both sides of all window blinds.

xxvi. Vacuum Air Return Vents. Ceiling air return vents shall be vacuumed with a soft brush attachment to remove loose dust and debris from grillwork. When necessary, a damp cloth shall be used to remove remaining debris. Care shall be taken to prevent dust and debris from entering into the return air plenum.

xxvii. Contractor shall have dedicated supplies and equipment used for cleaning the SPS areas (do not mix with general cleaning items). Cleaning procedures and proper PPE for this area is provided on Attachment 1 and 2. Items used for cleaning SPS area will not be removed from SPS room or stored with other supplies and equipment.

xxviii. The Contractor shall provide Day Porter services during the days and hours listed in paragraph 8, Service Hours. The response time for the day porter to respond to emergency clean-up is ten (10) minutes or less. Daily performance requirements for these services include the following:

Keep floors dry from spills, tracked in water, free of debris dropped or blown in, cleaning glass, break room duties, clean water fountains and other additional tasks assigned by the Contractor’s onsite POC.

Inspect and service all clinic restrooms. Inspect Laboratory Specimen restrooms to ensure cleanliness is maintained or required in addition to normal task/frequency described in table 4 and 5.

Inspect and clean between patients in Urology, Podiatry units and other assigned duties given by the COR within the normal tasks herein.

xxix. Table 4. Task/Frequency: See ATTACHMENT E. in Section D.

b. Terminal Cleaning:

i. The purpose of terminal cleaning and disinfection process is to remove bacterial contamination from environmental surfaces and equipment surfaces where patients receive care in order to prevent the transmission of the microorganism from patient to patient, from patients to healthcare workers, and from patients to visitors. Terminal cleaning herein is not considered a type of HAZMAT response.

ii. Terminal cleaning is performed on a, “as needed basis” that will be schedule by the COR. Contractor’s response time after receiving a phone call or email from the COR to provide terminal cleaning is one (1) hour.

iii. All cleaning disinfectant (germicide) shall be approved by the COR prior to use/application. If new chemicals are introduced to the site throughout the contract performance, it’s the contractor’s responsibility to provide the new SDS to the COR. All supplies for terminal cleaning is provided by the Contractor.

iv. Terminal cleaning services personnel shall use Environmental Protection Agency (EPA)-approved, hospital-grade cleaning and disinfectant products. All horizontal surfaces and other surfaces in the room that may have become contaminated must be cleaned and disinfected.

v. Terminal Cleaning services personnel shall receive proper training and education on patient room cleaning and disinfecting protocols, and they must use all barrier precautions (such as masks, gloves and gowns) when cleaning in rooms or units where surfaces may be contaminated with infectious microorganisms. All training will be coordinated with the VA infection control staff and will be completed within 45 calendar days after the effective date of contract award.

vi. Terminal cleaning procedures of infected rooms shall include but not limited to the following steps:

Following patient discharge, VA personnel will clean and disinfect clinical equipment, relocate the equipment to the door of the room for removal to central supply or to the sterile processing department. Only VA Personnel will move clinical equipment.

Contractor shall clean all high-touch areas in the room including cabinets, workstations and inner drawer, phone and cradle, armchairs, door and cabinet handles, lights switches.

In restrooms, Contractor shall start with the highest surface and clean the toilet last;

clean the sink and counter area, including sink fixtures, and if there is a shower, the support bars and shower fixtures and surfaces.

Privacy curtains should be removed by the Contractor, placed in a plastic bag in the room and double bagged into a laundry bag with the assistance of another member standing at the door outside the room. Curtains in the exam rooms and procedure areas shall be laundered when visibly soiled. Contractor shall clean window curtains, ceiling, and walls.

Following the terminal cleaning of a patient room, gloves should be removed so as to avoid touching the outside of the gloves. Hands should be washed with an antimicrobial soap and water or an alcohol rub applied to the hands prior to donning a new set of gloves.

The Government will provide PPE for the task to be completed in table 5.

vii. Table 5. Task/Frequency

TERMINAL CLEANING – TRANSMISSION BASED PRECAUTION CLEANING STEPS

TASKS Patient in Room Patient Not in Room

Personal Protective Equipment

High Dust X

Gloves, gown, surgical mask depending on signage on patient door.

Remove Trash

X

Gloves, gown, surgical mask depending on signage on patient door.

Remove Curtain depending on signage on patient door.

Damp Wipe Room – VA Approved disinfectant depending on signage on patient door.

Damp Mop Walls

(Including Restroom

Walls) – VA depending on signage on patient door.

Damp Wipe Restroom –

VA

depending on signage on patient door.

Damp Wipe Room –

Clean High Touch

Points VA

Sporicidal depending on signage on patient door.

Damp Wipe Restroom – Clean High

Touch Points VA

Sporicidal

Dust Mop

Damp Mop depending on signage on

Inspect X

13. Cleaning: Bio-hazardous/Biomedical (Red Bag) Waste:

a. The Contractor is responsible for providing Bio-hazardous/biomedical red bags. Waste

(red bags or disposable red containers) shall be removed to the appropriate biomedical storage area (Room 157). The Contractor shall pick up the red bag waste and deposit it in specially designated, locked “infectious waste” bins in a safe and timely manner, and in accordance with established standards and procedures. OVAHCS will provide the Bio-hazardous/Biomedical waste containers to the Contractor. NOTE: Red Bags may not be used for any other purpose.

14. Government Furnished Property (GFP):

a. Services: None

b. Commodities: The Government will provide to the Contractor disinfectant (Virex Plus) and sporicidal, however the Contractor may suggest additional cleaning agent with a copy of the SDS to the COR for written approval prior to use. The Contractor shall not use other additional chemicals without the written approval of the COR.

c. PPE: All PPE will be provided by the Government to the Contractor for SPS cleaning.

d. The government will provide the Contractor the option of using utilities for use only in connection with this contract. The use of government furnished property/equipment/information or utilities for other than carrying out the duties of this contract are prohibited. Facilities and all GFP will be provided in "as is" condition (no alternations are to be made to GFP).

e. Supplies, and equipment used in performance of this contract shall be stored properly at the end of each workday at an area designated by the COR. The government will furnish, without cost to the Contractor, a designated space(s) for the storage of equipment and supplies. The Contractor shall maintain storage space to the same standards as similar areas occupied by the VA. The contractor shall ensure that equipment is kept in safe, good working condition, cleaned and properly stored at the end of the workday. All boxes shall be on pallets and supplies shall be on shelves in organized fashion. Sinks shall be scoured daily after use, and all buckets shall be emptied and cleaned daily. Closet floor shall be swept daily and mopped weekly. Mops and brooms shall be left clean and with mop/broom heads up. The Contractor shall not make any alterations to the space. The Contractor shall vacate such building space and leave the premises in the condition in which received, with fair wear and tear expected by contract completion.

f. Contractor shall be directly responsible for instructing employees in utility conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which shall include, but not be limited to the following:

Lights shall be turned out in non-occupied space/area when work is finished.

Mechanical equipment controls for heating, ventilation, and air conditioning systems shall not be adjusted by Contractor employees.

Water faucets shall be turned off when not in use.

Government telephones shall not be used by Contractor personnel.

g. During contract performance, the Contractor shall take special care to protect government property including furniture, walls, baseboards, and other surfaces from materials not intended. Accidental splashes shall be removed immediately. The

Contractor shall return areas damaged because of performance under this contract to their original condition, to include painting, refinishing, or replacement, if necessary.

OVAHCS will consider normal wear and when assessing government property for replacement cost.

15. Contractor’s Furnished Items:

a. Contractor shall be responsibility for providing supplies, material and equipment used in the performance of this contract. These items shall be approved by the COR prior to use and shall be certified for specification compliance upon request of the COR. Cleaning supplies shall remain readily identifiable at all times by preserving the original label or stencil as to contents, and the manufacture and/or brand on the bulk container or package. Equipment and supplies not specifically identified shall be of acceptable grade, quality and be approved by the COR prior to use.

b. Power drive floor scrubbing, waxing and polishing machines employed shall be the industrial type, mechanically sound, safe to operate and in a condition, which will not harm or excessively wear existing finishes and floor coverings. Improper and/or inadequate equipment must be replaced with approved equipment upon request of the COR. Vacuum cleaners must be capable of vacuuming under furniture.

c. The Contractor shall provide the following supplies and shall adhere to the safety requirements described at paragraph 16.g. herein.

Liquid soap for dispenser use.

Paper towels.

Toilet paper tissue, roll.

Floor wax, acrylic; slip resistance and high quality.

Metal polish.

Deodorant.

Disinfectants, germicidal.

Quarry/Ceramic/Concrete/Terrazzo tile sealer.

Trashcan liners Stripper Window cleaner Carpet cleaning solution All-purpose cleaner/degreaser

16. Safety/Security Requirement:

a. The Contractor shall take safety precautions necessary to protect the lives and health of all staff, patients and visitors. The Contractor shall continually exercise all reasonable and prudent efforts to ensure the security of the clinic contents.

b. The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the end of each workday/night, government facilities, equipment, and supplies shall be secured.

c. The Contractor shall comply with applicable Federal, State, Local and facility safety and fire regulations and codes which are in effect at the beginning of the contract period. The Contractor shall keep abreast of and comply with changes in these regulations and codes applicable to the contract.

d. The Contractor shall immediately correct any fire and safety deficiencies caused by contractor personnel. If the Contractor fails or refuses to correct deficiencies promptly, the Contracting Officer may issue an order stopping all or any part of the work and hold the Contractor in default of the contract.

e. The Contractor shall display appropriate warning signs in all areas where housekeeping operations may cause traffic obstruction or personnel hazard. The cleaning of lobbies and corridors resulting in a temporary wet or slippery floor surface shall be appropriately posted with signs. Posted signs shall be accomplished so that it will not be necessary for personnel or patients to cross the wet surface to gain access to other areas.

f. All toilet supplies and janitorial equipment shall meet or exceed OSHA, FDA, and Consumer Products safety standards. The contractor shall maintain Safety Data Sheets (SDS) logbook on all chemicals provided for custodial services. The SDS logbook shall be always kept up to date in accordance with OSHA regulations.

g. The Contractor shall have the Safety Data Sheet (SDS) logbook readily available for review upon request from the COR or Safety Manager. Within 10 calendar days after the effective date of contract award, the Contractor shall furnish SDS to the COR together with the names and addresses of the manufacturer of the following supplies:

Liquid soap for dispenser use.

Paper towels.

Toilet paper tissue, roll.

Floor wax, acrylic; slip resistance and high quality.

Metal polish.

Deodorant.

Disinfectants, germicidal.

Quarry/Ceramic/Concrete/Terrazzo tile sealer.

Trashcan liners Stripper Window cleaner Carpet cleaning solution All-purpose cleaner/degreaser

h. The contractor shall comply with all VA security requirements. Neither the Contractor nor any of its employees shall disclose or disseminate any information concerning the operations of the activity which could result in or increase the likelihood of the possibility of a breach of the activity's security or interrupt the continuity of its operations. Disclosure of information relating to the services hereunder to-any person not entitled to receive it, or failure to safeguard any classified information that may come to the Contractor or any person under his control in connection with work under this contract, may subject the Contractor, his agents or employees to criminal liability under Federal Law. All inquiries, comments or complaints arising from any matter observed, experienced, or learned as a result of or in connection with the performance of this contract, the resolution of which may require the dissemination of official information will be directed to the Contracting Officer.

17. Contractor’s Responsibilities:

a. Contractor shall provide a written list to the COR of all persons performing services within

5 calendar days of the contract award. The written list shall contain the names of all on-site personnel, job assignment, and qualifications/licenses/certifications. The Contractor shall be responsible for continually updating the list of on-site Contractor personnel when substitutions are made, when employees are terminated (for reasons of illness, or any other cause), and new hires.

b. VA badges are required for Contractor’s personnel prior to performing work under this contract and to renew current personnel badges before expiration. Contractor personnel released from service by the Contractor shall have their badge collected by the Contractor and turned over to the COR. The Contractor’s on-site POC shall ensure that all Contractor personnel wear their badge during duty hours.

c. At contract award, the contractor shall formulate and furnish to the CO/COR in writing a comprehensive safety plan to implement the general policies and procedures for safe operation and maintenance in accordance with applicable provisions of:

Equipment maintenance.

Contractor Personnel responsibilities for working safely and a copy of each

Contractor Personnel safety certificate.

Safety Hazard Analysis.

d. Contractor shall provide an Onsite POC during the performance of this contract and who has the authority to act for the Contractor. The Contractor or his Onsite POC shall be available by phone to accept reworks, one-time cleaning requests, and always maintain liaison with the government that work is in progress. The Contractor shall provide the Contracting Officer the name(s) of the responsible onsite POC authorized to act on behalf of the Contractor. This person shall be available to meet with the COR within 30 minutes during normal work hours (8:00am – 12:00am) and within two (2) hours if outside normal work hours (12:00am – 8:00am). The onsite POC must be able to read, write, speak and understand English.

e. Contractor shall provide lost and found items to the VA Police Office on site as soon as possible and notify their immediate onsite POC of articles found.

18. Quality Control Plan:

a. The contractor shall develop and maintain an effective quality control plan to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure aseptic cleaning. The contractor’s quality control plan is the means by which he/she assures work complies with the PWS. The QCP shall be delivered within 15 workdays after contract award.

Copy of a written QCP shall be submitted to the CO and COR within 5 working days when changes are made thereafter. After acceptance of the QCP, the contractor shall receive the CO’s acceptance in writing of any proposed change(s) to the QCP.

b. Contractor’s QCP shall include:

A description of the Contractors quality control plan. The plan must cover all contract services, specify work to be inspected on either a schedule or unscheduled basis, and describe how inspections are to be conducted.

The name(s) and qualifications of the individual(s) responsible for performing the quality control inspections and the extent of their authority.

Provisions for recording the results of inspections, recording corrective action taken, and to update/revise the QCP during contract performance.

Include methods for identifying and preventing deficiencies and how the Contractor shall prevent the level of performance from becoming unacceptable.

Quality Control inspections, both performed and schedule results, dates and details of corrective actions shall be maintained by the Contractor throughout the term of the contract. The file shall be the property of the government and made available to the Contracting Officer during regular working hours. The file shall be turned over to the Contracting Officer upon request.

Explain contract management with an effective and efficient means of identifying and correcting problems throughout the contract performance periods

19. Inspection/Progress Meetings:

a. The CO, COR, and Program Manager may meet periodically with the contractor to review the contractor's performance. At these meetings the CO will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the government of issues, if any are being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

b. The COR will perform regular inspections. This will help the COR assess overall performance, by reviewing specific items within identified areas on a periodic basis. The COR will evaluate the Contractor’s performance by (a) reviewing Contractor’s Quality Control Plan and (b) that the Contractor's performance meets contract specifications.

When directed by the COR, the Contractor shall accompany the COR on these inspections.

c. The COR reserves the right to request the Contractor to return to the work site and address any items which fail to meet the technical cleaning specifications. Contractor shall correct any deficiencies reported not less than 30 minutes during normal working hours and two hours if outside of normal working hours after being notified.

d. Facility Defect Report. Contractor shall submit weekly report in writing to the COR, any substantial change that occurs in the condition of the facility during their daily performance.

20. Contractor’s Onsite Point Of Contact (POC):

a. The following personnel are considered Onsite POC by the government:

Supervisor/Alternate Supervisor. The contractor shall provide to the COR on the first day of contract performance, the names of their day and night shift POC who shall be responsible for the performance of the work.

b. The POC shall be available between the government facility hours of operation listed in section 8 herein.

21. Deliverables:

a. Table 6.

Deliverables Frequency # of

Copies Medium/Format Submit

To

Section 12. b. v.

Infection Control Training

Within 45 calendar days calendar after the effective date of contract award.

1 pdf CO/COR

Section 16. g. Safety Data Sheets

Within 10 calendar days after the effective date of contract award.

1 pdf COR

Section 17. a. List of personnel performing work on-site within 5 calendar days of the contract award

1 pdf COR

Section 22. c. Safety Plan

Within 30 calendar days after the effective date of the contract award

1 pdf CO/COR

Section 18. a.

Quality Control Plan within 15 workdays after contract award.

1 pdf CO/COR

Section 18. Quality Control Inspections

Completed throughout contract performance and provided upon request.

1 pdf CO/COR

Section 20a. Name of POCs

First day of contract performance.

(N/A) Electronic means (Email)

CO/COR

22. Performance Requirement Summary (PRS):

a. The contractor service requirements are summarized into performance objectives. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

b. Table 7.

PRS# Performance

Objectives

PWS

Paragraph Number

Method of Surveillance

Performance Threshold (to receive a Satisfactory Rating in

CPARS)

PRS #1 Contractor shall report, in writing, to the COR, all walk-off mats that are worn out to the point of

Section 12. xxi. Visual Surveillance by the COR

90% being ineffective.

PRS #2 Contractor’s response time after receiving the call from the COR to provide terminal cleaning is one

(1) hour

Section 12. b.

i.

Visual Surveillance by the COR

90%

PRS #3 Contractor shall display appropriate warning signs in all areas where housekeeping operations may cause traffic obstruction or personnel hazard.

Section 16. e. Visual Surveillance by the COR

95%

PRS #4 Contractor shall have the SDS logbook readily available for review upon request from the COR or Safety Manager

Section 16. g. Submitted to the COR/Safety Manager upon request.

100%

PRS #5 Copy of the Contractor’s QCP shall be provided to the COR at contract award.

Contractor shall provide an updated copy of the QCP to the COR before

Section 18. a. Visual/Verbal Surveillance by the COR changes are implemented.

PRS #6 Contractor shall correct any deficiencies reported not less than 30 minutes during normal working hours and two hours if outside of normal working hours after being notified.

Section 19. c. Visual/Verbal Surveillance by the COR

90%

PRS #7 C Contractor shall submit weekly report in writing to the COR, any substantial change that occurs in the condition of the facility during their daily performance.

Section 19. d. Submitted to the COR Daily/Monthly

23. Post Award Conference:

The Contracting Officer will establish the time and place of the conference. The purpose of the post award conference is to aid both government and contractor personnel to (1) achieve a clear and mutual understanding of all contract requirements, (2) and identify and resolve potential problems. It is not a substitute for the for the contractor’s fully understanding the work requirements at the time offers are submitted, nor is it used to alter the final agreement arrived at in negotiations leading to the contract award.

24. VHA Supplemental Contract Requirements for Combatting COVID-19:

a. Contractor employees who work in or travel to VHA locations must comply with the following documentation requirements:

b. If fully vaccinated, the contractor shall show proof of vaccination. NOTE: Acceptable proof of vaccination includes a signed record of immunization from a health care provider or pharmacy, a copy of the COVID-19 Vaccination Record Card (CDC Form MLS-319813_r, published on September 3, 2020), or a copy of medical records documenting the vaccination.

c. If unvaccinated, contractors shall show negative COVID-19 test results dated within three calendar days prior to desired entry date. Test must be approved by the Food and Drug Administration (FDA) for emergency use or full approval. This includes tests available by a doctor’s order or an FDA approved over-the-counter test that includes an affiliated telehealth service.

d. Documentation cited in this section shall be digitally or physically maintained on each contractor employee while in a VA facility and is subject to inspection prior to entry to VA facilities and after entry for spot inspections by Contracting Officer Representatives (CORs) or other hospital personnel.

e. Documentation will not be collected by the VA; contractors shall, at all times, adhere to and ensure compliance with federal laws designed to protect contractor employee health information and personally identifiable information.

f. Contractor employees are subject to daily screening for COVID-19 and may be denied entry to VA facilities if they fail to pass screening protocols. As part of the screening process contractors may be asked screening questions found on the following website:

COVID-19 Screening Tool. Check regularly for updates.

g. Contractor employees who work away from VA locations, but who will have direct patient contact with VA patients shall self-screen utilizing the COVID-19 Screening Tool, in advance, each day that they will have direct patient contact and in accordance with their person or persons who coordinate COVID-19 workplace safety efforts at covered contractor workplaces. Contractors shall, at all times, adhere to and ensure compliance with federal laws designed to protect contractor employee health information and personally identifiable information.

h. Contractor must immediately notify their COR/ALT COR or Contracting Officer if contract performance is jeopardized due to contractor employees being denied entry into VA Facilities.

i. For indefinite delivery contracts: Contractor agrees to comply with VHA Supplemental Contract Requirements for any task or delivery orders issued prior to this modification when performance has already commenced.