36C24822Q0984_1.docx

36C24822Q0984

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE

DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a.

PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

UEI:

EFT:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE

ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26.

TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212

-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNAT

URE OF OFFEROR/CONTRACTOR

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL

PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

36C24822Q0984 05-26-2022 Rohan McKenzie 407-631-8720 07-05-2022 16:00

EDT

36C248 Department of Veterans Affairs Network Contracting Office 8 (NCO 8) Orlando VA Healthcare System 13800 Veterans Way Orlando FL 32827 X X 561621 $22 Million N/A X Department of Veterans Affairs Orlando VA Healthcare System Multiple Locations 13800 Veterans Way Orlando FL 32827 36C248 Department of Veterans Affairs Network Contracting Office 8 (NCO 8) Orlando VA Healthcare System 13800 Veterans Way Orlando FL 32827

Department of Veterans Affairs Financial Services Center P.O. Box 149971 Austin TX 78714-9971 (877) 353-9791

(512) 460-5429 See CONTINUATION Page

a. Physical Security Systems Inspection & Maintenance Services

b. Period of Performance:

Base Period: 08/01/2022 - 07/31/2023 Option Period 1: 08/01/2023 - 07/31/2024 Option Period 2: 08/01/2024 - 07/31/2025 Option Period 3: 08/01/2025 - 07/31/2026 Option Period 4: 08/01/2026 - 07/31/2027

c. Contractors shall read FAR 52.212-1

INSTRUCTIONS TO

OFFERORS-COMMERCIAL ITEMS at Section E, in it's entirety for site visit information, submitting questions for clarification and submitting quotes.

See CONTINUATION Page X Rohan McKenzie

VA-VHA-RPOE-2019-0FB8C627

Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

Person administering contract for the Contractor

Address

City-State-Zip

Phone Number

Fax Number

Email Address

UEI#

Federal Tax I.D. #

b. GOVERNMENT: Contracting Officer, 36C248, Rohan McKenzie Network Contracting Office 8 (NCO8) Department of Veterans Affairs Orlando VA Healthcare Systems 13800 Veterans Way Orlando, FL 32827-7403

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Monthly, in arrears and upon acceptance of services rendered

d. In order to comply with the Improper Payment Elimination and Recovery Act of 2010 (IPERA), the VA has mandated electronic invoice submission to the Veterans Affairs Financial Services Center (VAFSC). VAFSC has partnered with Tungsten Corporation e-Invoicing network, for submissions of all electronic invoices to VA. Tungsten Network electronic invoicing is free to all VA vendors. In order to submit electronic invoices, all VA vendors must register with Tungsten Network by submitting an email to Tungsten Network VA.Registration@tungsten-network.com or calling (877) 752-0900 option 2 for Enrollment.

e. For assistance when setting up e-invoicing, the below information is provided:

· Tungsten Network e-invoice Registration: VA.Registration@tungsten-network.com

· Tungsten Network Customer Service: (877) 489-6135

· VAFSC – for Invoice receipt or payment questions, call: (877) 353-9791 or

· VAFSC Email: vafsccshd@va.gov

f. FACSIMILE, E-MAIL, AND SCANNED DOCUMENTS ARE NOT ACCEPTABLE FORMS OF

SUBMISSION FOR PAYMENT REQUESTS

5. ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

6. CONTRACT ADMINISTRATION: The Contracting Officer is the only person authorized to approve changes or modify any of the requirements under this contract. The Contractor shall communicate with the Contracting Officer on all matters pertaining to contract administration. Only the Contracting Officer is authorized to make commitment or issue changes that will affect price, quantity, or quality of performance of this contract. In the event the Contractor effects any such change at the direction of any person other than the Contracting Officer, the change shall be considered to have been made without authority and no adjustment will be made in the contract price to cover any increase in cost incurred thereof.

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

The contractor shall conduct a Pre-Inspection of existing Security Systems within sixty (60) calendar days after award, note any major deficiencies for repair prior to accepting “as is” existing condition of equipment and Government furnished parts covered under this service agreement Contract Period: Base POP Begin: 08-01-2022 POP End: 09-30-2022 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths) PRODUCT/SERVICE CODE: J063 - Maintenance, Repair, and Rebuilding of Equipment - Alarm, Signal, and Security Detection Systems Location for Inspections are listed in Section 5, Table 1. of the Performance Work Statement.

The contractor shall perform monthly maintenance of the Physical Access Control Systems (ePACS), Intrusion Detection Systems (IDS), Lynx Notification System and Closed-Circuit Television Systems (CCTVs).

Contract Period: Base POP Begin: 08-01-2022 POP End: 07-31-2023 PRINCIPAL NAICS CODE: 561621 - Security Systems Services (except Locksmiths) PRODUCT/SERVICE CODE: J063 - Maintenance, Repair, and Rebuilding of Equipment - Alarm, Signal, and Security Detection Systems

The contractor shall perform monthly maintenance of the Physical Access Control Systems (ePACS), Intrusion Detection Systems (IDS), Lynx Notification System and Closed-Circuit Television Systems (CCTVs).

Contract Period: Option 1 POP Begin: 08-01-2023 POP End: 07-31-2024

PRODUCT/SERVICE CODE: J063 - Maintenance, Repair, and Rebuilding of Equipment - Alarm, Signal, and Security Detection Systems

The contractor shall perform monthly maintenance of the Physical Access Control Systems (ePACS), Intrusion Detection Systems (IDS), Lynx Notification System and Closed-Circuit Television Systems (CCTVs).

Contract Period: Option 2 POP Begin: 08-01-2024 POP End: 07-31-2025

PRODUCT/SERVICE CODE: J063 - Maintenance, Repair, and Rebuilding of Equipment - Alarm, Signal, and Security Detection Systems

The contractor shall perform monthly maintenance of the Physical Access Control Systems (ePACS), Intrusion Detection Systems (IDS), Lynx Notification System and Closed-Circuit Television Systems (CCTVs).

Contract Period: Option 3 POP Begin: 08-01-2025 POP End: 07-31-2026

PRODUCT/SERVICE CODE: J063 - Maintenance, Repair, and Rebuilding of Equipment - Alarm, Signal, and Security Detection Systems

The contractor shall perform monthly maintenance of the Physical Access Control Systems (ePACS), Intrusion Detection Systems (IDS), Lynx Notification System and Closed-Circuit Television Systems (CCTVs).

Contract Period: Option 4 POP Begin: 08-01-2026 POP End: 07-31-2027

PRODUCT/SERVICE CODE: J063 - Maintenance, Repair, and Rebuilding of Equipment - Alarm, Signal, and Security Detection Systems

B.3 PERFORMANCE WORK STATEMENT

Physical Security Systems Inspection & Maintenance Services

1. Introduction:

This is a non-personal services acquisition to provide inspection and monthly physical security systems, test and maintenance services. The Government shall neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Such contract service provides shall be accountable solely to the Contractor wo, in turn is responsible to the Government. The Contractor shall provide all supervision, administrative support, technical services, labor, tools, parts, supplies, equipment, materials and transportation necessary to perform all routine maintenance and repair services, emergency trouble call support, minor modifications and installation.

2. Background:

Officially established in October 2006, the Orlando VA Medical Center serves more than 110,000 Veterans in Central Florida and includes a 120-bed Community Living Center, two Mental Health Residential Rehabilitation Treatment Programs/Domiciliary (60-beds located at the Lake Nona Campus and 58-beds at the Lake Baldwin Campus), one Health Care Center in Viera, two large multi-specialty Satellite Outpatient Clinics in Orlando (Lake Baldwin campus) and Daytona Beach, and four Community-Based Outpatient Clinics located in Clermont, Kissimmee, Orange City, and Tavares.

3. Performance Objectives:

This requirement is for the inspection, test and maintenance services for the OVAHCS Physical Security systems to include electronic Physical Access Control Systems (ePACS), Intrusion Detection Systems (IDS), Lynx Notification System, Aiphone intercom system, and Closed-Circuit Television Systems (CCTVs) for the OVAHCS. The Contractor shall obtain all necessary licenses and/or permits required to perform these services. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined herein. The locations of this requirement is at the Orlando VA Medical Center and all surrounding Community Based Outpatient Clinics (CBOCs) listed in table 1. The Contractor shall comply with all applicable Federal, State, and local Laws, in addition to any Federal Regulations that may be applicable to the performance of this contract.

4. Period of Performance:

a. The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option periods.

5. Places of Performance

a. Table 1.

Orlando VA Medical Center 13800 Veterans Way Orlando, FL 32827 (Total Estimated Sq. ft.: 1.2 Million) Lake Baldwin VA Medical Center 5201 Raymond Street Orlando, FL 32803 (Total Estimated Sq. ft.: 390,355)

Tavares VA Community Based Outpatient Clinic (CBOC) 1390 East Burleigh Boulevard Tavares, FL 32778 (Total Estimated Sq. ft.: 10,000) Kissimmee VA CBOC 701 Union Street.

Kissimmee, FL 34741 (Total Estimated Sq. ft.: 4,500)

Clermont VA CBOC 3200 Citrus Tower Blvd.

Clermont, FL 34711 (Total Estimated Sq. ft.: 5,645) Deltona VA CBOC 1200 Deltona Boulevard Deltona, FL 32725 (Total Estimated Sq. ft.: 10,000)

Palm Bay VA Outpatient Clinic 5200 Babcock Street, Suite 101 Palm Bay, FL 32905 (Total Estimated Sq. ft.:8,500) Westside Pavilion VA Clinic (UMHS Annex) 1821 Business Park Blvd Daytona Beach, FL. 32114 (Total Estimated Sq. ft.:12,064)

Viera VA Health Care Center 2900 Veterans Way Viera, FL 32940 (Total Estimated Sq. ft.: 138,778) William V. Chappell, Jr., Multispecialty CBOC 551 National Health Care Dr.

Daytona Beach, FL 32114 (Total Estimated Sq. ft.: 64,149)

Clermont Vet Center 1655 East Highway 50, Suite 102.

Clermont, FL 34711 (Total Estimated Sq. ft.: 3173) Psychosocial Rehabilitation & Recovery Center (PRRC) 3731 S. Clyde Morris Blvd Port Orange, FL 32129 (Total Estimated Sq. ft.: 7,774)

Lakemont Annex 2500 S. Lakemont Ave Orlando, FL 32814 (total Estimated Sq.ft: 148,559)

6. Hours of Operation:

a. The Contractor is responsible for conducting business between the hours of 8:00 am to 4:30 pm Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. Emergency hour of operation are seven (7) days a week.

7. Government Holidays:

a. Table 2.

Juneteenth National Independence Day

IIndeIndependence Day

8. Definitions:

a. Cleaning: Removal of contamination from an item to the extent necessary for further processing or for the intended use.

b. Contracting Officer: A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

c. Contracting Officer’s Representative (COR): An individual, including a contracting officer’s technical representative (COTR), designated and authorized in writing by the contracting officer to perform specific technical or administrative functions.

d. Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

e. Government-Furnished property: means property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract.

f. Instructions for use (IFU): Written recommendations provided by the manufacturer that provide instructions for operation, safe and effective use of its device.

g. Invoice/Proper Invoice: A Contractor’s bill or written request for payment under the contract for services performed. An invoice that meets the minimum standards specified in the Federal Acquisition Regulation (FAR) 32.905(b).

h. Performance Requirement Summary (PRS): performance indicator that is used to measure the acceptable quality levels that must be met.

i. Personal Protective Equipment: Specialized clothing or equipment worn for protection against hazardous materials.

j. Quality Control Plan (QCP): Means by which the Contractor assures that the work complies with the requirement of the contract.

9. Scope of Work:

a. The Contractor shall perform full diagnostics and maintenance services including emergencies that include but are not limited to adjustments, modifications and tests necessary to maintain the ePACS, IDS, LYNX, Aiphone intercom system and CCTV Systems in continuous operation as specified by the manufacture’s Instruction for Use (IFU). the This shall include applying all software and firmware updates provided by the VA to the Contractor. All updates, adjustments, and modifications shall be review by the COR/ALT COR and approved by CO to conform to the VA Guidelines and/or the industry standards, as applicable, whichever is more stringent. The Physical Security Office utilizes the following documents as primary references. All other state, federal and VA policies, rules, regulations and laws shall apply:

i. VA Physical Security and Resiliency Design Manual along with all associated appendices and future updates and revisions. Physical Security and Resiliency Design Manual (va.gov).

ii. VA Handbook 0730/4 Appendix B and future revisions VA Publications.

iii. VA Handbook 6500 HSPD-12 PIV II Compliance and Issuance. https://www.osec.doc.gov/osy/HSPD-12/HSPD-12Information.html

iv. National Fire Protection Association (NFPA) 101 Life Safety Code, most recent edition. (Contractor must be familiar with the NFPA and must coordinate any issues with the VA Facilities Management Service Electrical shop).

10. Certification:

a. Contractor’s Field Service Technician (FST) shall possess the following certifications.

i. Hirsch Velocity Certification Program; Certification for installation, Certification Hardware course, Certification for Operator and Velocity Administrator.

ii. Identiv Connected Physical Access Manager (ICPAM) Certification.

iii. Pelco Enterprise Certification.

iv. Micro Technology Services, Inc (MITSI) Lynx Dealer Certification (must provide within 90 calendar days after contract award).

v. Bosch G Series/B series Expert Certification.

vi. AMAG Symmetry Essentials v9 Certification.

vii. Occupational Safety Health Administration (OSHA) 30 Hour training. This certificate must be within the 2yrs.

viii. OSHA Aerial & Scissor Lift Certification & Training.

ix. Licensed to install low voltage electrical.

b. The COR/ALT COR may at any time request verification of the Contractor’s Field Service Technician (FST) credentials when servicing equipment.

11. Tasks:

a. Diagnostic Equipment/Tools. The Contractor shall have in their possession throughout the term of the contract all diagnostic equipment and tools necessary to fully maintain, test, adjust and reprogram the PACS, IDS, LYNX, AIphone and CCTV Systems.

b. Pre-Inspection. The Contractor shall conduct a Pre-Inspection of existing Security Systems within ninety (90) calendar days after award, note any major deficiencies for repair prior to accepting “as is” existing condition of equipment and Government furnished parts covered under this contract.

i. After inspection, the Contractor shall a provide to the COR/ALT COR and maintain a complete set of current, legible schematic wiring diagrams for each ePACS, IDS, LYNX, AIphine and CCTV.

b. Tests. All tests that remove the system from normal operation shall be scheduled at least five (5) working days in advance with the COR/ALT COR.

c. Preventative Maintenance Inspection (PMI). All inspections that remove the system from normal operation shall be scheduled at least five (5) working days in advance with the COR/ALT COR.

i. PMI’s shall ensure a safe and efficient level of operation.

ii. PMI’s shall include cleaning, lubricating, adjusting, or parts replacement recommended by the manufacture or industry best business practices.

iii. Routine maintenance shall be performed per manufacturers recommendation but no less than once per year.

iv. All camera domes and lenses shall be cleaned and serviced annually. The Contractor shall accommodate the COR/Alt COR request for, “as needed cleaning” of the camera domes and lenses.

v. Exterior access control readers shall be cleaned on an annual basis.

d. The Contractor shall purchase and replace all batteries in all access control panels, and intrusion detection panels in option period three (3).

e. The Contractor shall be on site when scheduled generator tests are being performed to confirm all systems are fully functional after the monthly generator test. The COR will notify the Contractor when to be on site.

f. The Contractor maintenance service support shall ensure a minimum uptime of 98%. This includes minor repairs, installations, and equipment deficiencies. The Contractor will notify the Government within 30 calendar days of new software updates released from Pelco, HIRSCH/Identiv and AMAG. The COR will provide software and arrange site visit to install updates.

g. Repairs. The Contractor shall provide with their quote, a separate list of all systems herein indicating all minor repairs that are NOT included in their monthly maintenance cost. This list will be part of the contract award and will be an attachment in Section D titled, “MINOR REPAIRS IS NOT INCLUDED IN THE PRICE/COST SCHEDULE”. The list may be updated prior to the start of each exercised option period, but may not be updated during the performance period. The Contractor shall furnish to the COR and CO, a written quote of the cost for each minor repair not included in the price/cost schedule. Minor repairs shall be completed within a reasonable time frame communicated between the COR and the Contractor. The Government has the right to solicit for repairs, compare pricing on the open market or negotiate with the incumbent prior to any repairs at each facility.

i. The COR/ALT COR may notify the Contractor of non-functional equipment that is in need of maintenance prior to the schedule routine maintenance.

ii. The Contractor shall immediately notify the (COR) in writing of the existence of the development of any defects in, or repairs required to maintain any of the Physical Security Systems. The COR will supply parts and equipment to the Contractor that is not part of the schedule maintenance contract.

iii. The Contractor shall track parts and equipment warranty supplied by the COR/alt COR.

iv. Any cable repairs provided by the Contractor shall be visibly labeled at both end points with the other termination point.

v. Mission critical equipment shall not be shut down by the Contractor for more than five (5) calendar days without prior approval from the COR/ALT COR. Initial notification from the COR/ALT COR to the Contractor identifying mission critical equipment shall be repaired.

h. Government Purchase Card (GPC). The COR/ALT COR/Program Office is authorized to use their GPC to pay for minor repairs including miscellaneous components not exceeding $2,499.99 per repair incident. The COR/ALT COR is not authorized to split payment to stay within the authorized threshold per minor repair incident. After being authorized by the COR/ALT COR for minor repairs and completion of repairs, the Contractor shall submit a copy of the invoice to the COR/ALT COR and CO. Any repairs performed over $2,499.99 prior to the CO knowledge and written approval is borne by the Contractor.

12. Scheduled/Unscheduled Maintenance:

a. The Contractor shall provide a maintenance schedule to be approved by the COR/ALT COR within 60 (sixty) calendar days after contract award.

b. The contactor shall provide a web based ticketing systems for the submission and tracking of all maintenance service and emergency calls. The web base ticketing system must be equipped with the following entries; date of request, name of requestor, requestor phone number, requestor email address, Government facility location where services is needed, time of entry and a brief explanation of the service being requested, Contractor’s technician that will perform the service, and a signature space for the COR/Alternate (Alt) COR to accept the services once completed. The COR/Alt COR must be able to print each completed services request for record keeping and export summary reports into a spreadsheet format.

c. The Contractor’s system for accomplishing scheduled and unscheduled maintenance shall also include backlog listing of work and time frame for completing each backlog.

i. The Contractor may schedule maintenance on Government holidays, weekend, evening and nights with prior permission from the COR/Alt COR. This schedule is used when routine schedule doesn’t’ permit access to space due safety and staffing/patient operational requirements.

13. Contractor Point of Contact:

a. The Contractor shall provide a single point of contact for the COR/Alt COR and designated representatives for routine communication.

14. Reports:

a. The Contractor shall review the system status for all systems on a daily basis to include but not limited to Cameras, Access Control Panels and other components.

i. The daily list of identified issues shall be sent via email to the COR/Alt COR or designated email group once the system review is completed.

ii. The Contractor shall provide daily, weekly, monthly and quarterly summary of all works performed. The report shall be sent via email to the COR/Alt COR. Daily reports are due by 1700 hours, weekly reports are due by 1700 hours on Saturday or the last business day of the week and may take the place of that days reporting. Monthly reports are due by the 5th of the subsequent month. The quarterly report may take the place of the previous months monthly report when appropriate.

15. Emergencies:

a. The Contractor shall provide a 24/7 contact number for emergencies within five (5) calendar days after contract award.

b. Contractor shall respond to the COR/ALT COR emergencies request within the limits of each critical level described below. Most emergencies are categorized as mission critical equipment. The Government reserves the right to request emergency maintenance of the physical Security Systems if there is a determination of a serious threat to patient or employee safety or VA assets.

i. Critical Level one (1). Mission critical or life safety equipment has failed or is inoperable and requires immediate attention or a critical location cannot be secured/accessed. The COR shall receive notification from the Contractor that they have received the initial notification request for service no more than one (1) hours from the time the request was submitted. The Contractor shall be on-site of no more than four (4) hours from the time the Contractor responded to the initial notification, unless otherwise directed by the COR.

ii. Medium Level two (2). A system or system component requires attention due to a service request or trouble shooting call. The COR/ALT COR shall receive notification from the Contractor that they have received the initial notification request for service no more than two (2) hours from the time the request was submitted. The Contractor shall be-onsite of no more than six (6) hours from the time the Contractor responded to the initial notification, unless otherwise directed by the COR/ALT COR.

iii. Low Level three (3). Any service call that the COR/ALT COR need to inform the Contractor of after-hours response is not necessary unless otherwise requested by the COR/ALT COR.

16. Quality Control Program (QCP):

a. The Contractor shall develop and maintain an effective QCP to ensure services are performed in accordance herein. The Contractor’s QCP is the means by which the Contractor assures that the work complies with the requirement of the contract. The QCP shall have procedures to identify, prevent, and ensure non-reoccurrence of defective services. The QCP shall contain; a start and completion timeline for tasks outline herein. After review and proposed changes, the COR/ALT COR will accept the Contractor’s QCP. The QCP shall be delivered within 30 calendar days after contract award.

17. Deliverables:

a. The below are the minimum deliverables. The Contractor is encouraged to outline additional and/or more specific deliverables that align with the maintenance schedule. The Contractor shall provide the deliverables within the due time frame. If the deliverables cannot be met within the due time frame, the Contractor shall communicate with the COR/ALT COR and the CO for an alternative deliverable time frame.

b. Table 3.

18. Acceptance of Services:

a. The COR/ALT COR will inspect and accept all repairs and maintenance prior to the Contractor submitting monthly invoices. The COR/ALT COR will review Contractor’s web base ticketing system for maintenance request to ensure tickets request and services are reconciled. The COR/ALT COR shall only certify invoices for payment after verifying services have been accepted.

19. Proper Invoicing:

a. The Contractor shall adhere to Federal Acquisition Regulation (FAR) 32.905 (b) and FAR 52.212-4 herein for proper invoicing. Invoicing shall be submitted no later than 5 business days after the end of each performance month for all work completed within that month. Invoice shall also include each item number description any pertinent information for accessing Contractor’s web base ticketing system to verify invoice accuracy with completed maintenance/repairs.

20. Government Furnish Equipment (GFE)

a. The Contractor will be able to check out a Government-furnished laptop laptop to access system that is on the OIT network.

b. The Contractor will have access to a shared office space upon request to the COR.

c. The Contractor may request a Government-furnished ladder on as needed basis to carry out tasks that require the use.

d. Any unintended, unforeseen or accidental loss, damage or destruction to Government-furnished property by the Contractor that reduces the Government’s expected economic benefits of the property shall be borne by the Contractor for fair market value at the time of issue.

e. The Contractor shall return all checked-out Government-furnished items at the end of each work-day.

21. Security Background Check, Tier 1 or 2:

a. The Contractor must be able to provide personnel that will fair favorable to a TIER 1 or TIER 2 background investigation. Personnel information must be provided to the COR/ALT COR via email within two (2) calendar days after contract award.

22. Post Award Conference/Progress Meetings:

a. In accordance with FAR Subpart 42.5. the Contractor agrees to attend any post award virtual conference convened by the CO. The CO, COR/ALT COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the CO/COR/ALT COR will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of issues, if any, being experienced. Appropriate action shall be taken to resolve any outstanding issues. These meetings shall be at no additional cost to the Government.

23. VHA Supplemental Contract Requirements for Combatting COVID-19:

a. Contractor employees who work in or travel to VHA locations must comply with the following documentation requirements:

b. If fully vaccinated, the Contractor shall show proof of vaccination. NOTE: Acceptable proof of vaccination includes a signed record of immunization from a health care provider or pharmacy, a copy of the COVID-19 Vaccination Record Card (CDC Form MLS-319813_r, published on September 3, 2020), or a copy of medical records documenting the vaccination.

c. If unvaccinated, Contractors shall show negative COVID-19 test results dated within three calendar days prior to desired entry date. Test must be approved by the Food and Drug Administration (FDA) for emergency use or full approval. This includes tests available by a doctor’s order or an FDA approved over-the-counter test that includes an affiliated telehealth service.

d. Documentation cited in this section shall be digitally or physically maintained on each Contractor employee while in a VA facility and is subject to inspection prior to entry to VA facilities and after entry for spot inspections by Contracting Officer Representatives (CORs) or other hospital personnel.

e. Documentation will not be collected by the VA; Contractors shall, at all times, adhere to and ensure compliance with federal laws designed to protect Contractor employee health information and personally identifiable information.

f. Contractor employees are subject to daily screening for COVID-19 and may be denied entry to VA facilities if they fail to pass screening protocols. As part of the screening process Contractors may be asked screening questions found on the following website: COVID-19 Screening Tool. Check regularly for updates.

g. Contractor employees who work away from VA locations, but who will have direct patient contact with VA patients shall self-screen utilizing the COVID-19 Screening Tool, in advance, each day that they will have direct patient contact and in accordance with their person or persons who coordinate COVID-19 workplace safety efforts at covered Contractor workplaces. Contractors shall, at all times, adhere to and ensure compliance with federal laws designed to protect Contractor employee health information and personally identifiable information.

h. Contractor must immediately notify their COR/ALT COR or Contracting Officer if contract performance is jeopardized due to Contractor employees being denied entry into VA Facilities.

i. For indefinite delivery contracts: Contractor agrees to comply with VHA Supplemental Contract Requirements for any task or delivery orders issued prior to this modification when performance has already commenced.

24. Performance Requirement Summary (PRS):

a. The PRS is a performance indicator that is used to measure the acceptable quality of performance per performance period that must be met, who is going to check the measurements, and how these measures will define the success of our program. The below performance standards will be measured accordingly:

b. Table 4.

PRS #1

Negative CPARS

PRS #2

Negative CPARS

PRS #3

Negative CPARS

PRS #4

Negative CPARS

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SECTION C - CONTRACT CLAUSES

C.1 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE ORDERS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (JAN 2022)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial products and commercial services:

(1) 52.203-19, Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements (JAN 2017) (section 743 of Division E, Title VII, of the Consolidated and Further Continuing Appropriations Act, 2015 (Pub. L. 113-235) and its successor provisions in subsequent appropriations acts (and as extended in continuing resolutions)).

(2) 52.204–23, Prohibition on Contracting for Hardware, Software, and Services Developed or Provided by Kaspersky Lab and Other Covered Entities (NOV 2021) (Section 1634 of Pub. L. 115–91).

(3) 52.204–25, Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment. (NOV 2021) (Section 889(a)(1)(A) of Pub. L. 115–232).

(4) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (NOV 2015).

(5) 52.233-3, Protest After Award (Aug 1996) (31 U.S.C. 3553).

(6) 52.233-4, Applicable Law for Breach of Contract Claim (Oct 2004) (Public Laws 108-77 and 108-78 (19 U.S.C. 3805 note)).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial products and commercial services:

[X] (1) 52.203–6, Restrictions on Subcontractor Sales to the Government (JUN 2020), with Alternate I (NOV 2021) (41 U.S.C. 4704 and 10 U.S.C. 2402).

[] (2) 52.203–13, Contractor Code of Business Ethics and Conduct (NOV 2021) (41 U.S.C. 3509).

[] (3) 52.203–15, Whistleblower Protections under the American Recovery and Reinvestment Act of 2009 (JUN 2010) (Section 1553 of Pub. L. 111-5). (Applies to contracts funded by the American Recovery and Reinvestment Act of 2009.)

[X] (4) 52.204–10, Reporting Executive Compensation and First-Tier Subcontract Awards (JUN 2020) (Pub. L. 109–282) (31 U.S.C. 6101 note).

[] (5) [Reserved] [X] (6) 52.204–14, Service Contract Reporting Requirements (OCT 2016) (Pub. L. 111–117, section 743 of Div. C).

[] (7) 52.204–15, Service Contract Reporting Requirements for Indefinite-Delivery Contracts (OCT 2016) (Pub. L. 111–117, section 743 of Div. C).

[X] (8) 52.209–6, Protecting the Government’s Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment. (NOV 2021) (31 U.S.C. 6101 note).

[] (9) 52.209-9, Updates of Publicly Available Information Regarding Responsibility Matters (Oct 2018) (41 U.S.C. 2313).

[] (10) [Reserved] [] (11) 52.219–3, Notice of HUBZone Set-Aside or Sole-Source Award (SEP 2021) (15 U.S.C. 657a).

[] (12) 52.219–4, Notice of Price Evaluation Preference for HUBZone Small Business Concerns (SEP 2021) (if the offeror elects to waive the preference, it shall so indicate in its offer) (15 U.S.C. 657a).

[] (13) [Reserved] [X] (14)(i) 52.219-6, Notice of Total Small Business Set-Aside (NOV 2020) (15 U.S.C. 644).

[] (ii) Alternate I (MAR 2020) of 52.219-6.

[] (15)(i) 52.219-7, Notice of Partial Small Business Set-Aside (NOV 2020) (15 U.S.C. 644).

[] (ii) Alternate I (MAR 2020) of 52.219-7.

[X] (16) 52.219-8, Utilization of Small Business Concerns (Oct 2018) (15 U.S.C. 637(d)(2) and (3)).

[] (17)(i) 52.219–9, Small Business Subcontracting Plan (NOV 2021) (15 U.S.C. 637(d)(4)).

[] (ii) Alternate I (NOV 2016) of 52.219-9.

[] (iii) Alternate II (NOV 2016) of 52.219-9.

[] (iv) Alternate III (JUN 2020) of 52.219–9.

[] (v) Alternate IV (SEP 2021) of 52.219–9.

[] (18)(i) 52.219-13, Notice of Set-Aside of Orders (MAR 2020) (15 U.S.C. 644(r)).

[] (ii) Alternate I (MAR 2020) of 52.219-13.

[X] (19) 52.219–14, Limitations on Subcontracting (SEP 2021) (15 U.S.C. 657s).

[] (20) 52.219-16, Liquidated Damages—Subcontracting Plan (SEP 2021) (15 U.S.C. 637(d)(4)(F)(i)).

[] (21) 52.219–27, Notice of Service-Disabled Veteran-Owned Small Business Set-Aside (SEP 2021) (15 U.S.C. 657f).

[X] (22) (i) 52.219–28, Post-Award Small Business Program Rerepresentation (SEP 2021) (15 U.S.C. 632(a)(2)).

[] (ii) Alternate I (MAR 2020) of 52.219–28.

[] (23) 52.219–29, Notice of Set-Aside for, or Sole-Source Award to, Economically Disadvantaged Women-Owned Small Business Concerns (SEP 2021) (15 U.S.C. 637(m)).

[] (24) 52.219–30, Notice of Set-Aside for, or Sole-Source Award to, Women-Owned Small Business Concerns Eligible Under the Women-Owned Small Business Program (SEP 2021) (15 U.S.C. 637(m)).

[] (25) 52.219-32, Orders Issued Directly Under Small Business Reserves (MAR 2020) (15 U.S.C. 644(r)).

[] (26) l(26) 52.219–33, Nonmanufacturer Rule (SEP 2021) (15 U.S.C. 657s).

[X] (27) 52.222-3, Convict Labor (June 2003) (E.O. 11755).

[] (28) 52.222–19, Child Labor—Cooperation with Authorities and Remedies (JAN 2022) (E.O. 13126).

[X] (29) 52.222-21, Prohibition of Segregated Facilities (APR 2015).

[X] (30)(i) 52.222–26, Equal Opportunity (SEP 2016) (E.O. 11246).

[] (ii) Alternate I (FEB 1999) of 52.222-26.

[X] (31)(i) 52.222–35, Equal Opportunity for Veterans (JUN 2020) (38 U.S.C. 4212).

[] (ii) Alternate I (JULY 2014) of 52.222-35.

[X] (32)(i) 52.222–36, Equal Opportunity for Workers with Disabilities (JUN 2020) (29 U.S.C. 793).

[] (ii) Alternate I (JULY 2014) of 52.222-36.

[X] (33) 52.222–37, Employment Reports on Veterans (JUN 2020) (38 U.S.C. 4212).

[X] (34) 52.222-40, Notification of Employee Rights Under the National Labor Relations Act (DEC 2010) (E.O. 13496).

[X] (35)(i) 52.222-50, Combating Trafficking in Persons (NOV 2021) (22 U.S.C. chapter 78 and E.O. 13627).

[] (ii) Alternate I (MAR 2015) of 52.222-50 (22 U.S.C. chapter 78 and E.O. 13627).

[X] (36) 52.222-54, Employment Eligibility Verification (NOV 2021). (E. O. 12989). (Not applicable to the acquisition of commercially available off-the-shelf items or certain other types of commercial products or commercial services as prescribed in FAR 22.1803.)

[] (37)(i) 52.223-9, Estimate of Percentage of Recovered Material Content for EPA-Designated Items (May 2008) (42 U.S.C.6962(c)(3)(A)(ii)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

[] (ii) Alternate I (MAY 2008) of 52.223-9 (42 U.S.C. 6962(i)(2)(C)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

[] (38) 52.223-11, Ozone-Depleting Substances and High Global Warming Potential Hydrofluorocarbons (JUN 2016) (E.O. 13693).

[] (39) 52.223-12, Maintenance, Service, Repair, or Disposal of Refrigeration Equipment and Air Conditioners (JUN 2016) (E.O. 13693).

[] (40)(i) 52.223-13, Acquisition of EPEAT®-Registered Imaging Equipment (JUN 2014) (E.O.s 13423 and 13514).

[] (ii) Alternate I (OCT 2015) of 52.223-13.

[] (41)(i) 52.223-14, Acquisition of EPEAT®-Registered Televisions (JUN 2014) (E.O.s 13423 and 13514).

[] (ii) Alternate I (JUN 2014) of 52.223-14.

[] (42) 52.223-15, Energy Efficiency in Energy-Consuming Products (MAY 2020) (42 U.S.C. 8259b).

[] (43)(i) 52.223-16, Acquisition of EPEAT®-Registered Personal Computer Products (OCT 2015) (E.O.s 13423 and 13514).

[] (ii) Alternate I (JUN 2014) of 52.223-16.

[X] (44) 52.223–18, Encouraging Contractor Policies to Ban Text Messaging While Driving (JUN 2020) (E.O. 13513).

[] (45) 52.223-20, Aerosols (JUN 2016) (E.O. 13693).

[] (46) 52.223-21, Foams (JUN 2016) (E.O. 13693).

[] (47) (i) 52.224-3, Privacy Training (JAN 2017) (5 U.S.C. 552a).

[] (ii) Alternate I (JAN 2017) of 52.224-3.

[] (48) 52.225-1, Buy American—Supplies (NOV 2021) (41 U.S.C. chapter 83).

[] (49)(i) 52.225-3, Buy American—Free Trade Agreements—Israeli Trade Act (NOV 2021) (41 U.S.C. chapter 83, 19 U.S.C. 3301 note, 19 U.S.C. 2112 note, 19 U.S.C. 3805 note, 19 U.S.C. 4001 note, Pub. L. 103-182, 108-77, 108-78, 108-286, 108-302, 109-53, 109-169, 109-283, 110-138, 112-41, 112-42, and 112-43.

[] (ii) Alternate I (JAN 2021) of 52.225-3.

[] (iii) Alternate II (JAN 2021) of 52.225-3.

[] (iv) Alternate III (JAN 2021) of 52.225-3.

[] (50) 52.225–5, Trade Agreements (OCT 2019) (19 U.S.C. 2501, et seq., 19 U.S.C. 3301 note).

[X] (51) 52.225-13, Restrictions on Certain Foreign Purchases (FEB 2021) (E.O.'s, proclamations, and statutes administered by the Office of Foreign Assets Control of the Department of the Treasury).

[] (52) 52.225–26, Contractors Performing Private Security Functions Outside the United States (OCT 2016) (Section 862, as amended, of the National Defense Authorization Act for Fiscal Year 2008; 10 U.S.C. 2302 Note).

[] (53) 52.226-4, Notice of Disaster or Emergency Area Set-Aside (Nov 2007) (42 U.S.C. 5150).

[] (54) 52.226-5, Restrictions on Subcontracting Outside Disaster or Emergency Area (Nov 2007) (42 U.S.C. 5150).

[X] (55) 52.229–12, Tax on Certain Foreign Procurements (FEB 2021).

[] (56) 52.232-29, Terms for Financing of Purchases of Commercial Products and Commercial Services (NOV 2021) (41 U.S.C. 4505, 10 U.S.C. 2307(f)).

[] (57) 52.232-30, Installment Payments for Commercial Products and Commercial Services (NOV 2021) (41 U.S.C. 4505, 10 U.S.C. 2307(f)).

[X] (58) 52.232-33, Payment by Electronic Funds Transfer—System for Award Management (Oct 2018) (31 U.S.C. 3332).

[] (59) 52.232-34, Payment by Electronic Funds Transfer—Other than System for Award Management (Jul 2013) (31 U.S.C. 3332).

[X] (60) 52.232-36, Payment by Third Party (MAY 2014) (31 U.S.C. 3332).

[] (61) 52.239-1, Privacy or Security Safeguards (AUG 1996) (5 U.S.C. 552a).

[] (62) 52.242-5, Payments to Small Business Subcontractors (JAN 2017)(15 U.S.C. 637(d)(13)).

[] (63)(i) 52.247-64, Preference for Privately Owned U.S.-Flag Commercial Vessels (NOV 2021) (46 U.S.C. 55305 and 10 U.S.C. 2631).

[] (ii) Alternate I (Apr 2003) of 52.247-64.

[] (iii) Alternate II (NOV 2021) of 52.247-64.

(c) The Contractor shall comply with the FAR clauses in this paragraph (c), applicable to commercial services, that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial products and commercial services:

[X] (1) 52.222-41, Service Contract Labor Standards (AUG 2018) (41 U.S.C. chapter 67).

[X] (2) 52.222-42, Statement of Equivalent Rates for Federal Hires (MAY 2014) (29 U.S.C. 206 and 41 U.S.C. chapter 67).

[X] (3) 52.222-43, Fair Labor Standards Act and Service Contract Labor Standards—Price Adjustment (Multiple Year and Option Contracts) (AUG 2018) (29 U.S.C. 206 and 41 U.S.C. chapter 67).

[] (4) 52.222-44, Fair Labor Standards Act and Service Contract Labor Standards—Price Adjustment (MAY 2014) (29 U.S.C 206 and 41 U.S.C. chapter 67).

[] (5) 52.222-51, Exemption from Application of the Service Contract Labor Standards to Contracts for Maintenance, Calibration, or Repair of Certain Equipment—Requirements (MAY 2014) (41 U.S.C. chapter 67).

[] (6) 52.222-53, Exemption from Application of the Service Contract Labor Standards to Contracts for Certain Services—Requirements (MAY 2014) (41 U.S.C. chapter 67).

[X] (7) 52.222-55, Minimum Wages for Contractor Workers Under Executive Order 14026 (JAN 2022).

[X] (8) 52.222-62, Paid Sick Leave Under Executive Order 13706 (JAN 2022) (E.O. 13706).

[] (9) 52.226–6, Promoting Excess Food Donation to Nonprofit Organizations (JUN 2020) (42 U.S.C. 1792).

(d) Comptroller General Examination of Record. The Contractor shall comply with the provisions of this paragraph (d) if this contract was awarded using other than sealed bid, is in excess of the simplified acquisition threshold, as defined in FAR 2.101, on the date of award of this contract, and does not contain the clause at 52.215-2, Audit and Records—Negotiation.

(1) The Comptroller General of the United States, or an authorized representative of the Comptroller General, shall have access to and right to examine any of the Contractor's directly pertinent records involving transactions related to this contract.

(2) The Contractor shall make available at its offices at all reasonable times the records, materials, and other evidence for examination, audit, or reproduction, until 3 years after final payment under this contract or for any shorter period specified in FAR Subpart 4.7, Contractor Records Retention, of the other clauses of this contract.