36C24622Q0850 0007.pdf

5. PROJECT NUMBER (if applicable)

CODE7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO. 1. CONTRACT ID CODE

FACILITY CODECODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER 16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30 PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243

(Type or print) (Type or print)

(Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code)

(If other than Item 6)

(Specify type of modification and authority)

(such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer)

1 13

0007 659-23-1-6037-0001

Department of Veterans Affairs Network Contracting Office 6 100 Emancipation Drive Hampton VA 23667

Department of Veterans Affairs Network Contracting Office 6 100 Emancipation Drive Hampton VA 23667

To all Offerors/Bidders

36C24622Q0850

08-16-2022

X

X X

X 1

Amendment 0007 is issued to respond to bidder's questions and provide response to all offerors.

The bidder's questions and responses are attached, new questions are in BOLD.

All changes are identified in BOLD.

Daniel Spaulding Contracting Officer

Amendment 0007 is issued to answer bidder’s questions.

The RFQ date remains the same at August 18, 2022 at 10:00 AM.

Questions closed August 15, 2022 at 10:00 AM.

See attached document: Bidders Questions A7.

See attached document: Charlotte VA Community Based Outpatient Clinic Facility Map with Area Labels WO Endo.

B.4 SPECIAL CONTRACT REQUIREMENTS

1. Quality Assurance:

Contractor shall ensure cleaning standards ensure construction and service installation of the safety rails are performed in accordance with OSHA standards and accepted commercial practices. The COR will evaluate the Contractor’s performance and approve all final results are in accordance with the QASP.

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP):

a. This QASP was developed to evaluate Contractor actions while implementing this SOW. It is designed to provide an effective method of monitoring Contractor performance for each listed objective in the SOW. The QASP provides a systematic method to evaluate the services the Contractor is required to furnish.

b. This QASP is based on the premise that the Government desires to maintain a quality standard in the operation of the systems to be serviced under this agreement and to provide the service is the best means of achieving that objective. The Contractor, not the Government, is responsible for management and quality control actions to meet the terms of the agreement.

The Government’s role is quality assurance to ensure agreement standards are achieved.

c. The Contract Discrepancy Report (CDR) will be utilized by the COR to provide notification and opportunity to correct discrepancies and deviations from the contract. The CDR’s will be utilized by the Government for correction and CPARS reporting.

2. Quality Assurance Plan (QAP) The Contractor shall develop a Quality Assurance Plan (QAP) which will provide the Contractor’s strategy for monitoring performance internally, providing performance information to the Government, and reporting in compliance with the SOW. Within the QAP, the Contractor shall propose and maintain an established reporting system to promptly notify VA of any problems, issues, risks, or concerns with workflow performance, programmatic improvement, security, and schedule adherence. Quality control is the exclusive responsibility of the Contractor.

The final plan shall be submitted to the CO and COR within 30 days of contract award.

3. VHA Specific Requirement:

TB, Flu, OSHA, and COVID-19 REQUIREMENTS:

TB - The Contractor shall comply with the Federal OSHA Blood borne Pathogens Standard. The Contractor shall: Produce negative results within 90 days of start of work for every employee.

Flu - The Contractor shall comply with the W. G. Hefner Medical Center VA Directive 1192 requirements for Flu Shots. All Construction Contractors working on site must either have a Flu Shot or wear a mask regardless of interaction with patient areas.

OSHA – The Contractor shall comply with the Federal Guidelines. A minimum of 30(Forman)/10(Workers) hours training is required.

COVID-19 - Per current VA guidelines, mandatory COVID-19 could reinstate screening at the entrances throughout all VA Medical centers.

Facilities could also enforce singular entrance to buildings where the screenings are being done to all who enter. If you are contracted to perform work within a timeframe of the current COVID-19 outbreak, please make appropriate preparations.

Facilities are enforcing the wearing of face masks while on government property.

Performance of contractual duties is required unless there are interruptions or reasons to prohibit performance. In that circumstance, please communicate with the Contracting Officer (CO) and Contracting Officer Representative (COR) for guidance.

4. PAYMENTS:

Payments will be made in arrears following the receipt of the invoice and the monthly summary report. Two payments will occur under this contract; once material delivery occurs, and at completion of the project.

INVOICES:

Invoices shall be submitted twice (as directed in Payments section above), in arrears, and shall include at a minimum: Date of invoice, Contract Number, Purchase Order Number, Vendor Name, Invoice Number, CLIN & Date of service.

a.) Payment will be made upon receipt of a properly prepared detailed invoice, prepared by the Contractor, and submitted through the COR for initial approval, then into Tungsten Network (formerly known as OB10) http://www.tungsten-network.com/us/en/. A properly prepared invoice shall contain:

Invoice Number and Date Contractor’s Name and Address Accurate Purchase Order Number

Supply or Service provided Period Supply or Service Provided

Total Amount Due b.) Please begin submitting your electronic invoices through the Tungsten Network for payment processing, free of charge.

c.) If you have questions about the e-invoicing program or Tungsten Network, contact information is as follows:

Tungsten e-Invoice Setup Information: 1-877-489-6135

Tungsten e-Invoice email: VA.Registration@Tungsten-Network.com FSC e-Invoice Contact Information: 1-877-353-9791

FSC e-invoice email: vafsccshd@va.gov d.) Web Address: HTTP://WWW.FSC.VA.GOV/EINVOICE.ASP

5. SECURITY: The C&A requirements do not apply. This acquisition does not require services that involve connection of one or more contractor-owned IT devices (such as a laptop computer or remote connection from a contractor system) to a VA internal trusted (i.e., non-public) network. A Security Accreditation Package is not required.

6. KEY PERSONNEL: Key personnel (Supervisor, team lead) will be identified in the proposal and shall be considered key personnel essential for the successful completion of the work performed under the contract. The contractor agrees that such personnel shall not be removed, diverted, or replaced from the work without prior written approval of the Contracting Officer.

The contractor shall submit written notice of proposed personnel changes to the Contracting Officer for approval at least thirty (30) business days in advance.

a. The Government reserves the right to refuse acceptance of the contractor’s employees, if personal or professional conduct jeopardizes patient care. Breaches of conduct include intoxication or debilitation resulting from drug use, theft, patient abuse, dereliction or negligence in performing directed tasks, or other conduct resulting in formal complaints by patient. Standards for conduct shall mirror those prescribed by current federal personnel regulations. The Contracting Officer and Contracting Officer’s Representative shall deal with issues raised concerning contract personnel’s conduct. The final arbiter on questions of acceptability is the Contracting Officer.

b. The Contracting Officer shall resolve complaints concerning the contractor employee relations with the Government employees or patients. The Contracting Officer is the final authority on validating complaints. In the event that the contractor employee is involved and named in a validated patient complaint, the Government reserves the right to refuse acceptance of the services of such personnel. This does not preclude refusal in the event of incidents involving physical or verbal abuse. In the event the contractor employee effects any such change at the direction of any person other than the Contracting Officer without authority, no adjustment shall be made in the contract price to cover an increase in costs incurred as a result thereof.

c. Contractor shall, in writing, keep the Contracting Officer informed of any unusual circumstances in conjunction with the contract.

7. WORK HOURS

The services covered by this contract shall be furnished by the contractor as defined herein or as coordinated with the Contracting Officer Representative (COR). The contractor shall not be required, except in case of emergency, to furnish such services on a Federal Holiday or during off duty hours as described below.

The following terms have the following meanings:

(1) Normal working hours: Monday through Friday, 7:00 am- 5:00 p.m., excluding federal holidays.

(2) Federal Holidays: The 11 holidays observed by the Federal Government are:

New Year’s Day Martin Luther King’s Day President’s Day Memorial Day Juneteenth Day Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Christmas

Any other day specifically declared by the President of the United States to be a federal holiday. When one of the holidays falls on Sunday, the following Monday shall be observed as a Federal Holiday.

When a holiday falls on a Saturday, the preceding Friday shall be observed as a Federal Holiday.

8. CONTRACT ADMINISTRATION

Notwithstanding the Contractor's responsibility for total management during the performance of this contract, the administration of the contract will require maximum coordination between the Government and the Contractor.

The Contracting Officer is the only person authorized to approve changes or modify any of the requirements of this contract. The Contractor shall communicate with the Contracting Officer on all matters pertaining to contract administration. Only the Contracting Officer is authorized to make commitments or issue changes that shall affect price, quantity, or quality of performance of this contract.

The COR shall be responsible for the overall technical administration of this contract as outlined in the COR Delegation of Authority.

In the event the Contractor effects any such change at the direction of any person other than the Contracting Officer without authority, no adjustment shall be made in the contract price to cover an increase in costs incurred as a result thereof.

9. CONTRACTOR PERFORMANCE ASSESSMENT REPORTING SYSTEM (CPARS)

(a) FAR 42.1502 directs all Federal agencies to collect past performance information on contracts. The Department of Veterans Affairs has implemented use of the Contractor Performance Assessment Reporting System (CPARS) to comply with this regulation. One or more past performance evaluations will be conducted in order to record your contract performance as required by FAR 42.15.

(b) The past performance evaluation process is a totally paperless process using CPARS. CPARS is a web-based system that allows for electronic processing of the performance evaluation report. Once the report is processed, it is available in the Past Performance Information Retrieval System (PPIRS) for Government use in evaluating past performance as part of a source selection action.

(c) Please furnish the Contracting Officer with the name, position title, phone number, and email address for each person designated to have access to your firm’s past performance evaluation(s) for the contract no later than 30 days after award. Each person granted access will have the ability to provide comments in the Contractor portion of the report and state whether or not the Contractor agrees with the evaluation, before returning the report to the Assessing Official. The report information must be protected as source selection sensitive information not releasable to the public.

(d) When your Contractor Representative(s) (Past Performance Points of Contact) are registered in CPARS, they will receive an automatically-generated email with detailed login instructions. Further details, system requirements, and training information for CPARS are available at www.cpars.gov. The CPARS User Manual, registration for online training for Contractor Representatives may be found at this site.

(e) You have 14 calendar days following the Assessing Official signature date to submit comments before the evaluation is made available in the Past Performance Information Retrieval System (PPIRS).

You have a total of 60 calendar days following the Assessing Official signature date to submit comments.

Any comments that you submit will be posted to PPIRS. If you do not sign and return the evaluation within 60 calendar days the evaluation will be returned to the Assessing Official, you will no longer be able to provide comments and the evaluation will be annotated as follows: 'The report was delivered/received by the contractor on (date). The contractor neither signed nor offered comment in response to this evaluation.' Partially completed comments that were not signed and returned to the Government within 60 calendar days will be removed from the evaluation.

(f) The following guidelines apply concerning your use of the past performance evaluation:

(1) Protect the evaluation as “source selection information.” After review, transit the evaluation by completing and submitting the form through CPARS. If for some reason you are unable to view and/or submit the form through CPARS, contact the Contracting Officer for instructions.

(2) Strictly control access to the evaluation within your organization. Ensure the evaluation is never released to persons or entities outside of your control.

(3) Prohibit the use of or reference to evaluation data for advertising, promotional material, preaward surveys, responsibility determination, production readiness reviews, or other similar purposes.

(g) If you wish to discuss a past performance evaluation, you should request a meeting in writing to the Contracting Officer no later than seven days following your receipt of the evaluation. The meeting will be held in person or via telephone or other means during your 60-day review period.

(h) A copy of the completed past performance evaluation will be available in CPARS for your viewing and for Government use supporting source selection actions after it has been completed.

POINTS OF CONTACT

Contracting Officer (CO)

Daniel Spaulding Department of Veterans Affairs VISN 6 Network Contracting Office 100 Emancipation Drive, Building 27 Hampton, Virginia 23667 757-728-6011 Fax 757-728-3132

Contracting Officer’s Representative (COR) Justin Ludwick Department of Veterans Affairs 1601 Brenner Ave Salisbury NC 28144

(704) 638-9000 Ext. 14074

B.3 STATEMENT OF WORK

1. SCOPE OF WORK:

The Contractor shall furnish all personnel, materials, tools, machinery/equipment, and appliances necessary to provide janitorial service at the VA Outpatient Clinic in Charlotte, NC. The approximate area is 68,000 square feet. The VA Outpatient Clinic is a medical treatment facility and requires attention inherent to such a setting. The Contractor and staff shall conduct themselves and the prescribed cleaning accordingly.

To assist the Contractor, detailed cleaning requirements are included.

In the performance of this contract, the Contractor shall take such safety precautions as necessary to protect the lives and health of all occupants and visitors of the building.

The contractor shall display appropriate warning signs in all areas where housekeeping operations may cause traffic obstruction or personnel hazard.

The cleaning of lobbies and corridors resulting in a temporarily wet or slippery floor surface, shall be accomplished so that it will not be necessary for personnel or patients to cross the wet surface to gain access to other areas.

The Contractor shall immediately correct any fire and safety deficiencies caused by contractor personnel. If the Contractor fails or refuses to correct deficiencies promptly, the Contracting Officer may issue an order stopping all or any part of the work and hold the Contractor in default of the contract.

The Contractor shall comply with applicable Federal, State and local safety and fire regulations in effect at the beginning of the contract period. The Contractor shall keep abreast of and comply with changes in these regulations and codes applicable to the contract.

The Contractor shall continually exercise all reasonable and prudent efforts to ensure the security of the Clinic and its contents resulting from the performance of work and employees.

All materials and equipment used in performance of this contract shall be stored properly at the end of each workday. The Contractor shall ensure that equipment is kept in safe, good working condition, cleaned and properly stored at the end of the workday.

Contractor shall accomplish all administrative tasks necessary to assure performance of the aseptic services, including, but not limited to, preparation and distribution of work schedules, emergency recall rosters, facility defects reports, and/or any other data submissions.

2. SPECIFIC TASKS:

1. Administrative

Contractor shall accomplish all administrative tasks necessary to assure performance of the aseptic services, including, but not limited to, preparation and distribution of work schedules, emergency recall rosters, facility defects reports, and any other data submissions.

Contractor shall have an updated written personnel roster which shall be maintained.

The COR shall be furnished original roster and all changes thereafter. Employees not listed will not be allowed to work in the medical facility.

2. Work/Tasks Schedule

a) The schedule shall be provided to the COR within 10 calendar days of award of this contract. Schedules shall include the date and show the phasing of completion of work by room/area throughout the day.

b) Contractor shall submit schedule changes in writing to the COR at least 24 hours in advance of initially scheduled time for beginning work/tasks.

c) The following WORK SCHEDULE shall be followed when developing the Contractor’s phased in schedule to be submitted to the COR within 10 days of award of the contract:

3. Furniture a.) Movement – Furniture will need to be shifted or moved from its normal position or placement in order to better facilitate proper and thorough cleaning underneath and behind furniture that is not easily accessible during normal daily cleaning routines in the areas throughout the clinic. The intent is to only move light furniture, small tables or easily moved wheeled items not heavy items or items that are permanently mounted or bolted into other surfaces. Supervisors will ensure to instruct personnel on safe lifting and furniture moving techniques. Any item over 50 lbs. must be considered a two person lift requirement. Additionally, furniture should not be moved if it will require 50 lbs. or more of force per person.

b.) Daily – Dust horizontal and vertical surfaces; counter tops wiped; appliances dusted or wiped.

c.) Weekly – Clean tables and chairs in Waiting Areas no less than weekly, or sooner if necessary to protect surface; vacuum upholstered furniture.

d.) Monthly – Polish no less often than monthly, sooner if necessary to protect finish/surface.

e.) Semiannually – Shampoo upholstered furniture.

4. Floor Maintenance a.) Tiled Areas: (All floors including exam rooms, treatment rooms, labs, etc.)

Daily – Sweep and wet mop with detergent disinfectant.

Monthly – Power scrub floors.

Semi-Annual – Strip and refinish all floors. These areas will be scheduled with the COR. A minimum of three (3) coats of floor finish to be applied. Moveable items (ie., chairs, rolling lamps, equipment foot control pads, etc.) will be removed to strip/refinish work and replaced upon completion. Care shall be given to ensure no build-up occurs around non-moveable items of furniture.

Buff floors in hallways three (3) times per week.

Buff floors in offices and treatment rooms twice per month.

b.) Carpeted Areas and Mats:

Daily – Vacuum (Carpet sweeper is not acceptable)

Weekly – Spot clean no less than weekly, or as necessary to provide protection/hinder staining.

Annually – Shampoo and soil resistant treatment applied. Contractor shall protect all carpeting by placing protective nonabsorbent pads or foil between furniture and cleaned carpet until dry at which time Contractor shall remove pads or foil. This task shall be scheduled in advance with COR.

c.) Doors, Walls (including partitions) and Trim:

Daily/Weekly – Provide daily policing for dust on ledges, sills, moldings, and baseboards. Dust as necessary. Spot wash (for fingerprints, etc.) as necessary but no less often than once weekly.

d.) Windows, Mirrors and Glass Cleaning:

Daily – Clean all mirrors, door glass (interior and exterior) throughout clinic.

Weekly – Clean all interior windows.

e.) Waiting Area, Labs, Exam Rooms, Offices, Treatment Rooms, corridors:

Daily – Empty waste receptacles, clean drinking fountains, dust all horizontal and vertical surfaces, furniture, vents and blinds; clean and disinfect all urinals, commodes, and sinks; clean and refill dispensers, clean counter tops. Frequent policing during day as needed.

Weekly – Spot clean walls and counter tops no less often than weekly.

Monthly – Wash waste receptacles no less than monthly, or sooner if soiled.

f.) Entrance, Outside Patios, and Screened Porch areas:

Daily – Pick up trash, sweep entrance walks and patio floor. Wipe furniture as necessary. Entrances and entrance platforms are to be cleaned once daily prior to the start of heavy traffic hours. The cleaning of these items shall be included as part of service: clean foot scrapers, exterior entrance mats and individual trash and smoking receptacles.

5. Expected Exposure Areas:

Periodically – Any room where patients with suspected infectious diseases have been examined will be thoroughly cleaned with detergent disinfectant (terminal cleaning).

Contractor staff shall follow established isolation procedures approved by Infection Control Committee.

6. Trash or Solid Waste:

Disposal Removal – Contractor will furnish all necessary labor, equipment and supervision to provide solid waste collection and removal services as outlined herein.

Trash receptacles shall be emptied daily and/or as needed, and the contents removed to dumpsters or recycle bins as applicable. Solid waste dumpsters and removal of waste from VA leased property is not a requirement of this contract.

Biohazard/biomedical waste (red bags) shall be removed to the appropriate storage areas. The VA shall provide large appropriate containers and provide for site removal of red bag waste.

7. Ceilings:

Monthly – Vacuum or damp dust ceilings as necessary to ensure all dust, streaks, and cobwebs are removed. The immediate vicinity of air ducts in acoustical tile ceilings shall be kept clean using an approved ceiling tile cleaner.

8. Beds, litters, exam tables:

To be cleaned daily with general all-purpose disinfecting solution. The beds located in the life support unit. Cleaning shall include mattress and frame.

9. Schedule of Service:

Within 10 days after award, the Contractor shall provide the COR with a proposed work schedule. The Contractor shall provide the schedule in writing to the COR for review, input, and approval.

10. Posted Work Schedule:

There are areas of the clinic that need to be scheduled for cleaning during the normal work day such as: Pharmacy, and Supply Services, Director’s Office Suite, File Room, and Canteen. This schedule shall be determined jointly by the COR and the Contractor. After the schedule is determined, it shall be posted for the contract period. All other areas shall be cleaned in coordination with the COR. As needed updates shall be coordinated with and approved by the COR.

11. Special Requirements:

a) The Contractor shall provide a minimal 10-minute response during normal duty hours due to need for re-performance or late performance of defectiveness of daily cleaning.

b) Constant Policing: Will be performed as necessary to maintain a “total clean” beautified condition.

c) Interior Duct Cleaning: Includes “covers” (parts of the registers, diffusers and grills, of the heating and air conditioning system) which are removable and provide access for performance of cleaning duct interiors. The actual “covers” are to be cleaned as part of monthly schedule cleaning. Interiors of duct “covers” are to be cleaned yearly in addition to the routine cleaning performed on the exterior surface “covers of the registers, diffusers and grills.” The “covers” shall be removed and be cleaned outside and inside.

The inside of the ducts behind the covers shall be vacuumed (as far as the vacuum hose will reach) and then washed and sprayed with a Phenolic disinfectant, and the “covers” then replaced.

d) The Contractor will upon request, provide up to two boxes of small (13Gal) office sized plastic can liners/trash bags and two boxes of large (33Gal) plastic can liners/trash bags to on site administrative staff per Fiscal Quarter.

12. Quality

a) The Contractor shall have a Quality Control Program (QCP) to ensure all requirements of the contract are provided as specified and shall submit said QCP to the Contracting Officer with proposal. The program shall be continuously improved and is therefore documented in loose leaf manual format.

b) The program shall include, but not be limited to the following:

(1) Written work instructions/procedures, processes, and product description to implement contractual obligations. The preparation and maintenance of, and compliance with, these instructions shall be audited as a function of the Contractor Quality Program to assure compliance with or timely changes to the instructions.

Contractor shall submit all OSHA & Joint Commission training of personnel in Quality Control Program.

(2) A method of early detection and correction of assignable conditions adverse to the quality of service, to include analysis of corrective action records (including Customer complaints) in order to determine causes of defectiveness.

(3) The quality program shall ensure that records are complete and reliable. Reliable records are objective evidence of existing or past quality of service.

(4) An inspection system covering all services stated in the cleaning requirements section of this contract. A check list used in inspective contract performance during regularly scheduled or unscheduled inspections, and the name(s) of the individuals who will perform the inspection.

c) To ensure compliance with safety and infection control issues, the Supervisor will serve as a member of the Environment of Care and Infection Control Committees at the clinic.

This will include participation in the Environment of Care (EOC) and Infection Control (IC) Rounds.

3. DEFINITIONS/ACRONYMS:

The following terms used throughout this contract shall have the meanings set forth below:

VA – Department of Veterans Affairs. Also referred to as the Veterans Health Administration, U.S. Government Agency which provides Health/Medical related services to Military and National Guard service veterans and their dependents.

CO – Contracting Officer: Government Agency official authorized to effect contract, contract changes, and issue direction.

COR – Contracting Officer’s Representative: Individual designated by the Contracting Officer to monitor contract performance, conducts inspection(s), provides technical guidance and advice, and coordinates performance efforts subject to authorized limits designated. A designation letter identifying the COR for this project will be issued and signed by all parties prior to issuance of the contract, or within ten (10) calendar days of contract award.

NFPA – National Fire Protection Association: Nonprofit Organization that provides and advocates scientifically-based consensus on fire codes and standards http://www.nfpa.org/Codes/index.asp, training, http:/ww.nfpa.org/ProfessionalDev/index.asp and education http://www.nfpa.org/Education/index.asp.

Joint Commission – Joint Commission on Accreditation of Healthcare Organizations:

The Joint Commission evaluates and accredits nearly 17,000 health care organizations and programs in the United States. An independent, not-for-profit organization, JCAHO is the nation’s predominant standards-setting and accrediting body in health care.

The following terms used throughout this contract shall have the meanings set forth below:

HOUSEKEEPING – is classified three general definitions:

a) Cleaning – is the removal of soil from a surface and is the primary responsibility of the Contractor.

b) Protection – is preventing damage to surface and equipment caused by normal use or improper cleaning procedures and is the responsibility of the Contractor.

c) Beautification – is beneficial psychological aspect that boots patients, staff and visitors moral. Beautification is accomplished through cleaning and protection and is also the responsibility of the Contractor.

SOIL – Soil can be visible, such as dust, or can be invisible, such as infections and odors. Soil is, but not necessarily limited to dust, dirt, stains, grease, smudge, streaks, spots, lint, odors, infections, or any agent that is injurious to health. Soil can be removed chemically, mechanically, or by a combination of both. Mechanical soil removal is removing soil with a liquid that contains cleaning agents, such as detergents, disinfectants, sanitizers and sterilizers. The combination of chemical and mechanical methods such as an automatic floor scrubbing machine, uses the chemical method to break down and loosen the soil while the mechanical method picks up and carries the soil away. Which soil removal method is used depends on the cleaning objectives and on the size, location and type of surface to be cleaned.

CONSTANT POLICING: Contractor’s staff shall continuously observe and provide for cleaning as the need arises, including: clean up of papers and any other debris; removing spills, vomit, spots and marks from walls, loading docks, walkways, floors, carpets and furniture, etc.

Constant policing shall be provided as part of the overall cleaning necessary to assure a continuously aseptically clean area.

4. STATE/FEDERAL SPECIFICATIONS:

Materials specified for the work shall conform to the technical requirement of the respective State and/or Federal specifications. The persons employed under this contract shall, while on the premises, comply with all building regulations, federal policies and guidelines. The contractor shall provide written documentation prior to beginning work and annually thereafter, that all persons employed for this contract do not have any communicable diseases, i.e., Tuberculosis, etc.

5. STANDARDS OF CONDUCT:

The Contractor is completely responsible for all actions of their employees. The contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity and shall be responsible for taking such disciplinary action with respect to his/her employees as may be necessary. The Contractor is responsible for ensuring their employees do not disturb papers on desks, open desk drawers or cabinets, or use Government telephones, except as authorized.

All persons employed in the performance of this contract shall, while on the premises, comply with all building regulations, policies and guidelines. Contract employees shall sign in when reporting for duty and sign out when leaving at the end of each workday.

Sign in location shall be established by the Contracting Officer’s Representative (COR) and shall remain the same unless otherwise notified.

6. PERSONNEL REQUIREMENTS:

The Contractor shall provide day attendant coverage Monday through Friday 7:00 am through 5:00 pm. Examples of work for daytime: standard cleaning, policing, and meeting all cleaning requirements. The Contractor shall create a work schedule of tasks for specific areas to be serviced. Contractor shall submit proposed schedule to COR for review, input and approval. Contractor shall provide a finalized work schedule to COR, who shall monitor for compliance. Any changes to work schedule shall have prior approval by the COR. The Contractor shall have a supervisor available at all times and have sufficient staff to accomplish all requirements of the contract.

Work required in the performance of this contract shall be performed during the hours of 7:00 am to 5:00 pm, Monday through Friday, excluding Federal holidays. Occasional weekend hours may be required to efficiently complete certain requirements of the contract during the course of this contract; however, weekend work, if it becomes necessary, shall be scheduled with the approval of the COR in advance, and shall be kept at an absolute minimum. Weekend work will neither be invoiced separately nor affect the monthly firm fixed price invoice amount charged to the government.