Attachment A - PWS - Amend 1.pdf

PERFORMANCE WORK STATEMENT

VISN 04-Virtual Pharmacy Services

1.0 INTRODUCTION

1.1 The Veterans Integrated Service Network 04 (VISN) is in need of Virtual Pharmacy services to complete pending medication/supply orders (henceforth referred to as “medication orders”). The facilities are Lebanon, PA VA Medical Center (VAMC); Butler, PA VAMC; Coatesville, PA VAMC;

Erie, PA VAMC; Wilkes-Barre, PA VAMC; and, Wilmington, DE VAMC. This will consist of professional pharmacist review and problem solving that is needed to assure medication orders are safe and accurate. The Virtual Pharmacy Services Contractor and COR’s (stated in Section 13) from each of the represented VISN 4 station will work together to increase the efficiency of the virtual pharmacy program, and both parties will collaborate to enhance services and increase efficiency as it relates to the delivery of medication orders.

2.0 SCOPE OF WORK

2.1 The Virtual Pharmacy Services Contractor shall provide drug knowledge resources and pharmacist medication order review and entry services as stated for each medical center. The Contractor shall review authorized physician medication orders that are faxed, scanned, transmitted to or accessed by the contractor during the required time periods identified in the “Requirements” section stated in Section 12.

2.3 The contracted pharmacist shall evaluate each prescription for drug-drug interactions, contraindications for recorded drug allergies, appropriate doses, accurate directions, and, as applicable, appropriate order start time to ensure the final order will be active at the appropriate time and understandable to the nurse administering or patient taking the medication. Any pending medication not meeting standards for completeness, restrictions, lacking clinical information and those requiring consults shall be clarified with the prescriber prior to processing.

2.4 Using the VA National Formulary (VANF), which is updated monthly and accessible at http://www.pbm.va.gov/PBM/NationalFormulary.asp, the pharmacist shall review pending orders and make efforts to utilize formulary agents. If efforts are not successful, the order shall be processed, and follow-up actions will be taken by the facility.

3.0 PERIOD OF PERFORMANCE

3.1 The period of performance for this contract is 04-01-2021 through 03-31-26. Quantities of each line item are broken out separately by year in order to allow contractor to provide adjusted annual pricing for each year of the contract if they choose. Each medical center will be placing task orders against this contract for the entire period of performance.

4.0 DEFINITIONS AND ACRONYMS:

4.1 Acronyms: Following are acronyms which may be used in place of full text throughout this Performance Work Statement:

AOD Acting Officer of the Day AQL Acceptable Quality Levels http://www.pbm.va.gov/PBM/NationalFormulary.asp

CAG Citrix Access Gateway CO Contracting Officer COR Contracting Officer’s Representative CPARS Contractor Performance Assessment Report System FAR Federal Acquisition Regulation HHS Health and Human Services HIPPA Health Insurance Portability and Accountability Act MAA Medical Administrative Assistants OERR Order Entry and Results Reporting OIG Office of Inspector General OPM Office of Personnel Management PHI Protected Health Information PII Personal Identifiable Information PRS Performance Requirement Summary PWS Performance Work Statement QASP Quality Assurance Surveillance Plan QCP Quality Control Plan SDS Safety Data Sheet TJC The Joint Commission TO Task Order VA Department of Veterans Affairs VAMC Veterans Affairs Medical Center VANF Veterans Affairs National Formulary VISN Veterans Integrated Service Network VISTA Veterans Health Information System and Technology Architecture VPN Virtual Private Network

4.2 Definitions: Following are definitions for words or phrases used throughout this PWS:

4.2.1 Contractor. A supplier or vendor having a contract to provide specific supplies or service to the Government. The term used in this PWS refers to the prime Contractor

4.2.2 Contracting Officer. A person with authority to enter into, administer, and terminate contracts and make related determinations and findings on behalf of the Government.

The only individual legally authorized to bind the Government.

4.2.3 Quality Assurance. The Government procedures to verify provided Contractor services are performed according to acceptable standards.

4.2.4 Quality Control. All measures taken by the Contractor to assure the quality of services provided meets contract requirements.

4.2.5 QASP. Quality Assurance Surveillance Plan. A written document specifying the methodology to be used to surveil Contractor performance.

4.2.6 Task Order. An order for services placed against this established IDIQ Window Cleaning Service contract.

5.0 CONTRACTOR PERFORMANCE

5.1 The contractor shall check for medication orders in the Inpatient and/or Outpatient VISTA Pharmacy package (e.g., Inpatient Order Entry or Patient Prescription Processing, respectively) pending orders queue (Non-Verified/Pending Orders or Complete orders from Order Entry and Results Reporting (OERR), respectively) every thirty (30) minutes. After review, contractor pharmacists shall process and finish/verify orders via their remote access.

5.2 The contractor shall work with each VAMC to develop a contingency plan to accommodate the verification process in the event of computer/VISTA shutdown (i.e., faxing).

5.3 The calls from the participating VISN 4 medical centers will be for emergency orders and consultations. The Contractor shall process the emergency orders within 30 minutes of contact.

5.4 The Contractor shall review authorized physician medication orders at specified time periods identified in Section 12. After review, contractor pharmacists shall process and verify orders remotely.

5.5 The Contractor shall comply with all applicable policies, rules and regulations of each VAMC of which they have been duly notified and shall not knowingly engage in any activity detrimental to the interest of each VAMC.

5.6 The Contractor shall comply with all applicable standards of the Joint Commission stated in Section 10, including maintenance of competency training for all staff providing services to each

VAMC.

5.7 The Contractor shall complete and input all transcription notes directly into VISTA.

5.8 The Contractor shall provide:

5.8.1 Daily shift ‘sign off’ (by fax, voicemail, or web based as agreed to by the COR at each

VAMC) to include a summary of outstanding issues for follow-up by each VAMC’s Pharmacy staff.

5.8.2 Monthly report of activities under the contract (i.e., number of orders, number of questions answered, etc.) furnished to each VAMC. This report will be monthly and sent to the COR at each facility regarding their own information

5.8.3 Quarterly reports on quality improvement indicators for each VAMC including:

5.8.3.1 Potential prescribing errors and other medication errors

5.8.3.2 Suspected adverse drug reactions or events

5.8.3.3 Information on new drugs and subsequent educational needs for VAMC staff

5.8.3.4 Reports will be quarterly and sent to the COR at each VA Medical Center

5.8.4 Policies and procedures for the virtual pharmacist services after award: These shall include orientation via written material and in-services, if required to the COR at each VAMC covered by this contract, involving clinical leadership, including night nursing supervisors, as well as pharmacy staff.

6.0 CONTRACTOR AND PERSONEL

6.1 The contractor must be a U.S. based company capable of providing pharmacy services to be completed via a secure web-based system provided by the contractor. The contractor will connect to the VA Veterans Health Information System and Technology Architecture (VISTA) computer system utilizing a Virtual Private Network (VPN) via VA Citrix Access Gateway (CAG). The contractor will have access to the VISTA Pharmacy package and CPRS patient chart at each medical center. The contractor shall provide a sufficient number of licensed pharmacists to process all orders to completion.

6.2 This Contract is for non-personal services. It does not create employment rights with the U.S.

Government whether actual, inherent, or implied. By agreeing to perform the services described in these specifications, the Contractor acknowledges that he/she is not, and shall not become, an employee of the U.S. Government. The Contractor further agrees that he/she shall not bring any cause of action in any forum claiming that he/she has become an employee of the U.S. Government.

6.3 The Contractor shall provide and document a general orientation for all contractor pharmacists who provide work on this contract before commencement of work. Documentation of the orientation shall be provided to the Contracting Officer. This orientation shall include the following topics:

6.3.1 Fire and safety policy and procedure

6.3.2 Infection control policy and procedure

6.3.3 Emergency Preparedness/Disaster policy and procedure

6.4 The VA will monitor the Contractor employees’ work to ensure contract compliance.

6.5 Notwithstanding other contract requirements, upon request of the Contracting Officer, the Contractor shall remove from the work site, any Contractor employee who does not comply with orientation requirements or meet competency requirements for the work being performed.

6.6 Where the contract does not require TJC accreditation or other regulatory body requirements, the Contractor must perform the required work IAW the TJC standards. A copy of these standards may be obtained from TJC, One renaissance Blvd., Oakbrook Terrace, IL 60181.

6.7 This Contract is a “non-personal services Contract” as defined in FAR 37.101. It is, therefore, understood and agreed that the Contractor and/or the Contractor’s employees or subcontractor:

6.7.1 The Contractor shall perform the services specified herein as independent Contractors, not as employees of the government.

6.7.2 The Contractor shall manage and administer the work required and bear sole responsibility for complying with any and all technical, schedule, or financial requirements or constraints attendant to the performance of this Contract.

6.7.3 The Contractor shall be free from supervision or control by any government employee with respect to the manner or method of performance of the services specified.

6.7.4 The Contractor shall, pursuant to the government’s right and obligation to inspect, accept, or reject the work, comply with such general direction of the Contracting Officer, or the duly authorized representative of the Contracting Officer as is necessary to ensure accomplishment of the Contract objective.

7.0 SERVICES PROVIDED BY GOVERNMENT

7.1 Each VAMC will provide the following:

7.1.1 VPN Access

7.1.1 Computer Access to VISTA Pharmacy package

7.1.2 List of nursing unit telephone numbers

7.1.3 Pager directory

7.1.4 List of important medical center points-of-contact; Administrative Officer of the Day

(AODs); late shift on-call Pharmacist, and Medical Administrative Assistants (MAAs);

phone numbers and pager numbers.

8.0 OPERATIONAL DAYS AND TIMES

8.1 Administrative Work Hours per station are stated in Section 12. Federal Holiday coverage is stated in Section 9 and details in Section 12.

9.0 CONTRACTOR COVERAGE EXPECTATIONS

9.1 Coverage for Federal Holidays relates to the observed date of the holiday per OPM’s Federal Holiday listing at http://www.opm.gov/policy-data-oversight/snow-dismissal-procedures/federalholidays/. Federal Holidays observed are: New Year’s Day, Martin Luther King’s Birthday, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, Christmas Day, and any other day designated a holiday by federal law, Executive Order, or Presidential proclamation

Coverage Expectation:

9.2.1 It is the expectation of VA Medical Centers in this contract that coverage periods that include the beginning of a Federal Holiday (i.e., passing 12AM on the Federal Holiday) follow though the usual coverage period through to its end (e.g. if coverage began at 10:30p.m. on the evening prior to the Federal Holiday, coverage would continue through until 8:00a.m. of the Federal Holiday). The required coverage periods for “Federal Holiday” for each respective VA Medical Center are in regard to the start of a new coverage period beginning on the Federal Holiday.

9.2.2 In contracting with the Federal Government, the vendor agrees to honor Presidential

Executive Orders closing agencies (see “Presidential Closing of Agencies” at https://www.opm.gov/policy-data-oversight/pay-leave/pay-administration/fact-sheets/holidays-work-schedules-and-pay/) within the confines of the contract and that the vendor will not charge any additional fees to provide coverage for these periods as the Department of Veterans Affairs honors such Executive Orders as additional Federal Holidays and, as such, the expectation is that the vendor will honor these days as Federal Holiday coverage as well.

9.2.3 However, it is the responsibility of each individual VA Medical Center to notify the vendor of these Executive Order holidays in order to secure coverage and to specify if lesser coverage hours than the full Federal Holiday hours are preferable to the respective VA Medical Center.

http://www.opm.gov/policy-data-oversight/snow-dismissal-procedures/federalholidays/ http://www.opm.gov/policy-data-oversight/snow-dismissal-procedures/federalholidays/ http://www.opm.gov/policy-data-oversight/snow-dismissal-procedures/federalholidays/ https://www.opm.gov/policy-data-oversight/pay-leave/pay-administration/fact-sheets/holidays-work-schedules-and-pay/ https://www.opm.gov/policy-data-oversight/pay-leave/pay-administration/fact-sheets/holidays-work-schedules-and-pay/ https://www.opm.gov/policy-data-oversight/pay-leave/pay-administration/fact-sheets/holidays-work-schedules-and-pay/

9.3 Unexpected Service Needs and Hourly Rate:

9.3.1 The vendor should offer a reasonable hourly rate to VA Medical Centers for unexpected service needs. The hourly rates for the service coverage of inpatient orders should be separate from the hourly rates for the coverage of outpatient orders. The hourly rate may be set as a base year with each year to adjust for anticipated changes in costs to the vendor. At the discretion of the vendor, rates may be offered as a flat figure, applicable across all VA Medical Centers included in this contract, or maybe individualized to each VAMC depending on VAMC complexity and usual service needs.

10.0 THE JOINT COMMISSION AND OTHER SPECIAL REQUIREMENTS

10.1 THE JOINT COMMISSION: The Contractor will be responsible to ensure that contractor employees providing work on this contract are fully trained and completely competent to perform the required work. Although this contract does not require TJC accreditation or other regulatory requirements regarding worker competency, the contractor must perform the required work in accordance with the TJC standards. The contractor is required to provide a current performance evaluation (proficiency or competency) on each pharmacist providing services under the contract. The contractor will provide current copies of the performance evaluations at the time of contract award and annually on the anniversary date of contract award to the VA Contracting Officer, or upon request.

10.2 HEALTH AND HUMAN SERVICES (HHS)/OFFICE OF INSPECTOR GENERAL (OIG):

To ensure that the individuals providing services under the contract have not engaged in fraud or abuse regarding Sections 1128 and 1128A of the Social Security Act regarding federal health care programs, the Contractor is required to check the HHS - OIG, List of excluded individuals/entities on the OIG Website www.hhs.gov/oig for each person providing services under this contract. Further, the Contractor is required to certify in its proposal that all persons listed in the Contractor’s proposal have been compared against the OIG list and are not listed. During the performance of this contract, the Contractor is prohibited from using any individual or business listed on the List of Excluded Individuals/Entities.

11.0 PRIVACY POLICY TRAINING

11.1 Contractor personnel must complete VHA national Privacy Policy training or other VHA approved privacy training for Contractor furnished training that meets the requirements of the HHS Standards for Privacy of Individually identifiable Health Information as determined by the VHA.

Proof of training (e.g., training completion certificate) must be provided to the COR and the Information Security Officer at each facility (to be named upon award) for each Contractor employee providing the services under this Contract. See Attachment F.

11.2 PROTECTED HEALTH INFORMATION (PHI) Personal Identifiable Information (PII):

Contractor must adhere to the provisions of Public Law 104-191, Health Insurance Portability and Accountability Act (HIPPA) of 1996 and the National Standards to Protect the Privacy and Security of Protected Health Information.

11.3 END OF CONTRACT RESPONSIBILITY: The Contractor agrees to provide self-certification that the data destruction requirements have been met and sent to the VA Contracting Officer within 30 days of termination of the contract.

http://www.hhs.gov/oig

12.0 REQUIREMENTS

12.1 Contractor shall remotely provide after-hours Pharmacy coverage to the following VAMC’s:

12.1.2 BUTLER VAMC

353 North Duffy Road Butler, PA 16001.

Butler will require an estimated order of 600 per month for Inpatient. base fee for orders up to 600 per calendar month and a unit fee for orders exceeding 600 orders per calendar month.

Butler (Inpatient) Butler (Outpatient)

Service Start: Service End: Service Start: Service End:

Monday 5:00 P.M Tuesday 8:00 A.M. N/A N/A Tuesday 5:00 P.M Wednesday 8:00 A.M. N/A N/A Wednesday 5:00 P.M Thursday 8:00 A.M. N/A N/A Thursday 5:00 P.M. Friday 8:00 A.M. N/A N/A Friday 5:00 P.M. Monday 8:00 A.M. N/A N/A

Federal Holidays Start at 12:00 a.m. midnight on the holiday and end at 8 a.m. the next business day (i.e., if a weekend, continue through normal weekend coverage schedule).

12.1.3 COATESVILLE VAMC

1400 Blackhorse Hill Road Coatesville, PA, 19320.

Coatesville will require an estimated order of 600 per month for Inpatient. base fee for orders up to 600 per calendar month and a unit fee for orders exceeding 600 orders per calendar month.

Coatesville (Inpatient) Coatesville (Outpatient)

Monday 8:00 P.M Tuesday 8:00 A.M. N/A N/A Tuesday 8:00 P.M Wednesday 8:00 A.M. N/A N/A Wednesday 8:00 P.M Thursday 8:00 A.M. N/A N/A Thursday 8:00 P.M. Friday 8:00 A.M. N/A N/A Friday 8:00 P.M. Saturday 8:00 A.M. N/A N/A Saturday 4:00 P.M. Monday 8:00 A.M. N/A N/A

Federal Holidays Start at midnight on the holiday and end at 8:00 a.m. the next business day. (i.e., if a weekend, continue through normal weekend coverage schedule).

12.1.4 ERIE VAMC

135 East 38th Street Erie, PA16504

Erie will require an estimated order of 800 per month for Inpatient. base fee for orders up to 800 per calendar month and a unit fee for orders exceeding 800 orders per calendar month.

Erie (Inpatient) Erie (Outpatient)

Monday 6:00 P.M Tuesday 7:00 A.M. N/A N/A Tuesday 6:00 P.M Wednesday 7:00 A.M. N/A N/A Wednesday 6:00 P.M Thursday 7:00 A.M. N/A N/A Thursday 6:00 P.M. Friday 7:00 A.M N/A N/A Friday 6:00 P.M. Saturday 8:00 A.M. N/A N/A Saturday 4:00 P.M. Sunday 8:00 A.M. N/A N/A Sunday 4:00 P.M Monday 7:00 A.M. N/A N/A

Christmas and Thanksgiving- Start at 12:00 P.M. on the holiday and end at 7:00 A.M. on the next weekday or 8:00 A.M. on the next weekend day.

Federal Holidays Start at 4:00 p.m. on the holiday and end at 7:00 a.m. on next weekday or 8:00 a.m. on next weekend day.

12.1.5 Lebanon VAMC

1700 South Lincoln Avenue Lebanon, PA, 17042

Lebanon will require an estimated order of 1,500 per month for Inpatient. base fee for orders up to 1,500 per calendar month and a unit fee for orders exceeding 1,500 orders per calendar month.

Lebanon (Inpatient) Lebanon (Outpatient)

Sunday 11:00 P.M. Monday 7:00 A.M. N/A N/A Monday 11:00 P.M Tuesday 7:00 A.M. N/A N/A Tuesday 11:00 P.M Wednesday 7:00 A.M. N/A N/A Wednesday 11:00 P.M Thursday 7:00 A.M. N/A N/A Thursday 11:00 P.M. Friday 7:00 A.M. N/A N/A Friday 11:00 P.M. Saturday 7:00 A.M. N/A N/A Saturday 11:00 P.M. Sunday 7:00 A.M. N/A N/A

Federal Holidays Start at 11:00 p.m. on the holiday and end at 7:00 a.m. the next day

12.1.6 WILKES-BARRE VAMC

1111 East End Blvd.

Wilkes-Barre, PA18711

Wilkes-Barre will require an estimated order of 1,500 per month for Inpatient. base fee for orders up to 1,500 per calendar month and a unit fee for orders exceeding 1,500 orders per calendar

Wilkes-Barre will require an estimated order of 19,700 per month for Outpatient. base fee for orders up to 19,700 per calendar month and a unit fee for orders exceeding 19,700 orders per calendar month.

Wilkes-Barre (Inpatient) Wilkes-Barre (Outpatient)

Monday 10:00 P.M Tuesday 6:00 A.M. Monday 12:00 P.M. Tuesday 7:00 A.M.

Tuesday 10:00 P.M Wednesday 6:00 A.M. Tuesday 12:00 P.M. Wednesday 7:00 A.M.

Wednesday 10:00 P.M Thursday 6:00 A.M. Wednesday 12:00 P.M. Thursday 7:00 A.M.

Thursday 10:00 P.M. Friday 6:00 A.M. Thursday 12:00 P.M. Friday 7:00 A.M.

Friday 10:00 P.M. Saturday 6:00 A.M. Friday 12:00 P.M. Saturday 7:00 A.M.

Saturday 10:00 P.M. Sunday 6:00 A.M. Saturday 12:00 P.M. Sunday 7:00 A.M.

Sunday 10:00 P.M. Monday 6:00 A.M. Sunday 12:00 P.M. Monday 7:00 A.M.

Federal Holidays Follow daily schedule.

12.1.7 WILMINGTON VAMC

1601 Kirkwood Highway Wilmington, DE 19805

Wilmington will require an estimated order of 1,000 per month for Inpatient. base fee for orders up to 1,000 per calendar month and a unit fee for orders exceeding 1,000 orders per calendar

Wilmington will require an estimated order of 14,250 per month for Inpatient. base fee for orders up to 14,250 per calendar month and a unit fee for orders exceeding 14,250 orders per calendar month.

Wilmington will require a base fee for any orders between the hours of 5pm to 11pm for staff shortage coverage, on an ‘as needed’ base.

Wilmington (Inpatient) Wilmington (Outpatient)

Sunday 11:00 P.M. Monday 7:00 A.M. Monday 5:00 P.M. Tuesday 7:00 A.M.

Monday 11:00 P.M Tuesday 7:00 A.M. Tuesday 5:00 P.M. Wednesday 7:00 A.M.

Tuesday 11:00 P.M Wednesday 7:00 A.M. Wednesday 5:00 P.M. Thursday 7:00 A.M.

Wednesday 11:00 P.M Thursday 7:00 A.M. Thursday 5:00 P.M. Friday 7:00 A.M.

Thursday 11:00 P.M. Friday 7:00 A.M Saturday-Anytime Saturday-Anytime Friday 11:00 P.M. Saturday 7:00 A.M. Sunday-Anytime Sunday-Anytime Saturday 11:00 P.M. Sunday 7:00 A.M.

Federal Holidays Start at 5:00 p.m. on the holiday and end at 7 a.m. the next day.

As needed any day of the week, due to staffing shortage, start at 5 pm and end at 11 pm.

Wilmington pharmacy manager will notify the Contractor 2 hours in advance for such need in service.

13.0 IDENTIFICATION OF PARTICIPANTS

FACILITY: POINT OF CONTACT:

Butler VAMC 353 North Duffy Road Butler, PA 16001

Name: Nicole Fleeger Email: Nicole.Fleeger@va.gov Phone: (878) 271-6535

Coatesville VAMC 1400 Blackhorse Hill Road Coatesville, PA 19320

Name: Margaret Strate Email: Margaret.Strate@va.gov Phone: (610) 384-7711, x4325

Erie VAMC 135 East 38th Street Erie, PA 16504

Name: Jamie Bardo Email: Jamie.Bardo@va.gov Phone: (814) 860-2068

Lebanon VAMC 1700 South Lincoln Avenue Lebanon, PA 17042

Name: Paul Carnes Email: Paul.Carnes@va.gov Phone: (717) 272-6621, x5729

Wilkes-Barre VAMC 1111 East End Boulevard

Name: Donna Tigue Email: Donna.Tigue@va.gov mailto:Nicole.Fleeger@va.gov mailto:Margaret.Strate@va.gov mailto:Jamie.Bardo@va.gov mailto:Paul.Carnes@va.gov mailto:Donna.Tigue@va.gov

Wilkes-Barre, PA 18711 Phone: (570) 824-3521, x7114 Wilmington VAMC 1601 Kirkwood Highway Wilmington, DE 19805

Name: Ujjwala Shenoy Email: Ujjwala.Shenoy@va.gov Phone: (302) 994-2511, x5577

14.0 CONTRACTOR QUALITY ASSURANCE

14.1 Contractor personnel processing medication orders must have the education, training and experience appropriate to performing the scope of services needed. It is the responsibility of the Contractor to have an on-going quality assurance (QA) program consistent with the standards that will support the expectations stated in the PWS, and to resolve identified problems. The written plan shall delineate the objectives of the quality assurance activities, scope of the activities, activities for monitoring and evaluation, methods of implementation of the monitoring and evaluation activities, methods for reporting results, mechanisms for taking follow-up action and responsibilities of staff for each activity of the quality assurance program. Results of the Contractor’s QA program will be forwarded to the COR on a quarterly basis or upon request within 48 hours. The plan shall be provided with the Contractor’s proposal and a VA Pharmacist approved copy shall be included as a part of any subsequent award. The Contractor shall evaluate the quality of medication orders and document the findings, conclusions, recommendations and actions taken. The report shall include information on special incidents, customer satisfaction, and performance improvement. Copies of aggregated data shall be forwarded to the COR by the due date listed below:

Data Collection Month: Report Due on or Before:

January, February, March May 10th April, May, June August 10th July, August, September November 10th October, November, December February 10th

15.0 GOVERNMENT QUALITY ASSURANCE SURVEILLANCE

15.1 PERFORMANCE REQUIREMENT SUMMARY: The following Performance Requirement Summary (PRS) lists the Contract’s special requirements listed, their associated performance standards, the Acceptable Quality Levels (AQL), and the methods of surveillance.

15.2 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP): The QASP (See Attachment E) will be used to document the Contractor’s performance. The QASP includes various methods of assessing performance to ensure Contract requirements are being met.

15.3 EVALUATION OF PRS AND QASP: The PRS and QASP will be incorporated into any subsequent Contract. The Contractor will be given the opportunity to correct or address any adverse findings resulting from observations throughout the Period of Performance. Furthermore, failure to correct any major nonconformance could result in termination of the Contract for cause and/or adversely impact the Contractor’s ability to be selected for future Contracts as documented in the Contractor Performance Assessment Report System (CPARS).

mailto:Ujjwala.Shenoy@va.gov