36C24227Q0007.docx

36C24227Q0007

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

UEI:

EFT:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

620-27-1-825-0002 620-27-1-921-0002 36C24227Q0007 07-30-2026 Harsch, Michelle Michelle.Harsch@va.gov 716-862-7373 08-27-2026

1:00PM

EDT

36C528 Department of Veterans Affairs Network Contracting Office (NCO) 2 3495 Bailey Avenue Building 3, 2nd floor Buffalo NY 14215 X 621910 $22.5 Million N/A X Department of Veterans Affairs Hudson Valley Healthcare System Montrose and Castle Point Facilities 2094 Albany Pots Road Montrose NY 10548 36C528 Department of Veterans Affairs Network Contracting Office (NCO) 2 3495 Bailey Avenue Building 3, 2nd floor Buffalo NY 14215

Tungsten Network https://www.tungsten-network.com/ customer-campaigns/veteransaffairs/

See CONTINUATION Page ALS and BLS Ambulance Transports for eligible Veteran beneficiaries as specified in the Statement of Work included herewith.

See CONTINUATION Page 620-3670160-825-829800 010041085 620-3670160-921-829800 010041089 X X X Cellino, Joseph Contracting Officer Table of Contents

B.2 STATEMENT OF WORK………………………………………………………………….4

D.1 WAGE DETERMINATIONS……………………………………………………………..46

D.2 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP) (Attached)

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C242 Joseph Cellino Department of Veterans Affairs Network Contracting Office (NCO) 2 3495 Bailey Avenue, Building 3, 2nd floor Buffalo NY 14215

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

3. INVOICES: Invoices shall be submitted in arrears:

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

Tungsten Network: https://www.tungsten-network.com/customer-campaigns/veteransaffairs/ ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

Page 1 of Page 1 of B.2 STATEMENT OF WORK – ALS and BLS Ambulance Transports The Hudson Valley VA Healthcare System (HVHCS) has a requirement for ambulance services to transport eligible beneficiaries of the medical center for medical services in accordance with 38 USC Section 111A. Ambulance services for Basic Life Support (BLS) and Advance Life Support (ALS) shall be provided 24 hours, 7 days per week, 365 days per year for eligible Veteran beneficiaries of the Department of Veterans Affairs, Montrose and Castle Point campuses of the HVHCS.

The vehicles, personnel and services rendered shall conform to all federal, state and local statues, laws, codes, rules and regulations; including, but not limited to those required by the State of New York, Department of Health Emergency Medical Services Program. The contractor MUST be authorized to provide ambulance services in the state of New York and counties specific to VA Hudson Valley Healthcare System.

Hudson Valley Healthcare System (VA HVHS) FACILITY ADDRESSES:

Montrose, NY 10548

Poughkeepsie Community Clinic Freedom Executive Park, Rt. 55 488 Freedom Plains Rd., Suite 120 Poughkeepsie, NY 12603

BASIC LIFE SUPPORT (BLS): This service shall be defined as an ambulance transportation mode equipped and staffed to provide fundamental emergency medical care and noninvasive interventions during transport. This level of transport is intended for patients whose medical needs can be met through basic emergency care and monitoring. Basic Life Support unit will be staffed with non-emergency attendant/drivers. Vehicles shall be dispatched immediately and arrive at the site within one hour the requested time for BLS calls.

ADVANCED LIFE SUPPORT (ALS): This service shall be defined as an ED to ED mode of ambulance transportation intended for Veterans who require advanced medical monitoring and specialized clinical interventions during transfer. This level of transport is reserved for patients whose medical condition exceeds the clinical capabilities of Basic Life Support (BLS). Advanced Life Support Unit shall be staffed with Paramedics, ALS trained Registered Nurse (RN), and/or Certified Emergency Medical Technician (EMT) with controlling capabilities for, but not limited to, Endotracheal Intubation, IV Therapy, Cardiac Monitoring, Defibrillation, and Drug therapy, to be used in and out of town. EMT or ALS trained RN to be provided by Contractor. Vehicles shall be dispatched immediately and arrive within one hour of the requested time for an ALS ambulance.

ALS and BLS ambulance drivers shall assist the patient as necessary, to enter and exit vehicles, enter, locate, and sign in at appropriate clinic areas upon arrival at destination. Vehicles transporting VA beneficiaries will be dedicated exclusively to VA transports. The contractor may not carry non-VA contract beneficiaries or private pay patients with VA beneficiaries.

The Contractor shall provide all vehicles, personnel, management, supplies, transportation, equipment and reports necessary to cover all ambulance services as identified in this Statement of Work (SOW).

PERFORMANCE PERIOD:

The awarded contract shall be for a base period from October 1, 2026 – September 30, 2027, with four one-year options to expire September 30, 2031.

DEFINITIONS:

One-Way Trip: The distance over which a patient is transported, from point of pick up to destination. Round trip transportation shall be invoiced as two one-way trips.

Add-on Trip: Any trip ordered the same day is an “add-on.” An order will be generated for the add-on that reflects the date and time the request was received by Contractor.

Unscheduled Trip: Trip required on an as needed basis where advance notice is not given.

VA Travel Unit: Includes beneficiary travel clerks and the travel supervisor.

Administrative Officer of the Day (AOD) – VA employee who acts as the administrator during all hours that are not normal working hours, as well as weekends and holidays. Normal working hours are 8:00 a.m. to 4:30 p.m. Monday through Friday.

SERVICE AREA:

Services may be required throughout the following counties Westchester, Dutchess, Orange, Sullivan, Putnam, Ulster and Rockland.

WORK HOURS:

The Contractor will be required to furnish such services seven (7) days per week, 24-hours per day, including Federal Holidays.

Independence Day

RATES AND MILEAGE:

Base Rate: For all one-way trips within the 30-mile radius from a designated pick-up point to a designated delivery point, the contractor shall receive the flat base rate awarded for that trip.

Mileage Rate: In addition to the base rate, the contractor shall receive the mileage rate awarded for each mile traveled beyond the specified 30-mile radius. This rate applies to loaded, one-way transportation. In the event fraction miles result, VA shall pay the rounded off amount to the next higher even mile.

Mileage Determination: Utilize Bing Maps located at http://www.bing.com/maps/.

WAIT TIME:

For time lost in waiting due to causes beyond the control of the driver, the contractor will be reimbursed in 15-minute increments. The base trip rate for medical transportation services shall include a 30-minute waiting grace period at origin and destination; the wait time charge only applies if the crew is delayed longer than 30 minutes at the time of pickup or delivery.

a. For add-on trips, waiting charges shall commence 30 minutes from the time the Contractor actually arrives at the designated pick-up and/or delivery points. For add-on trips with specified time for pick-up, waiting charges shall commence 30 minutes after that pick-up time. For scheduled trips, waiting charges shall commence 30 minutes from the scheduled pick-up time or from the time the Contractor actually arrives as the designated pick-up point, whichever is later.

b. If the designated pick-up and/or delivery points are at other than the VA Medical Center and waiting beyond the required 30 minute grace period is anticipated, the Contractor shall notify the Beneficiary Travel Clerks or their Supervisor; if these individuals are not available, the Contractor shall notify the AOD. This call is for the purpose of verifying the Contractor’s time of arrival at pick-up and delivery points and is not necessary if the Contractor does not anticipate a delay for which waiting charges will be claimed. The Contractor’s failure to provide notification when waiting beyond the grace period shall result in non-payment for waiting time. No charges will be honored without prior approval. Immediate communication can often eliminate the possibility of delays. It is recommended the Contractor to confirm transports with beneficiaries by phone prior to dispatching units.

c. Wait time shall not apply to the reasonable amount of time required for escorting the patient to the vehicle, loading and securing patient in vehicle, or unloading and delivering the patient to the authorized care giver or specified destination area.

ORDERS FOR SERVICE: VetRide or VA-Approved Transportation Software Utilization:

The contractor agrees to utilize the VetRide Vendor Portal or VA-Approved Transportation Software with every patient transported under this contract.

Department of Veteran Affairs will provide the software and access to the VetRide Vendor Portal or VA-Approved Transportation Software for the vendor/contractor in this contract. The Contractor will utilize the VetRide Vendor Portal or VA-Approved Transportation Software fully as instructed:

1. The contractor’s invoice must be on the HCFA 1500 to include:

2. Contract Number

3. Date of Service (to include Box 24 A-J)

4. Authorization number(s)

5. Pick-up and drop-off location of the patient

6. Base Rate

7. Name (Last, First and Middle Initial (if any)) and Full Social Security number (Box 1a) of patient transported

8. Date of Birth and Sex

9. Diagnosis Codes or Nature of Illness or Injury

10. Documentation of circumstances when billing for waiting time

11. Any miscellaneous charges for which the contractor is expecting reimbursement i.e., Tool charges, waiting time, etc.

12. VA authorizing official’s name

13. Healthcare Procedure Coding System/National Level II (HCPCS)

e) Unauthorized charges will be reviewed by the Contracting Officer Representative (COR) as to the validity of the charges and as to whether the payment will be made. A final determination will be made within 30 days after notifying the Contractor of the charges that are being suspended.

A transportation request is defined as one incidence of a request for one-way service (BLS or ALS). No more than one patient will be transported per order unless approved by an authorized VA staff. Transportation requests will be made through VetRide or VA-Approved Transportation Software Utilization. Contractors must have the capability to receive orders, update ride status, and input trip costs and other required data through this portal. Contractors must have dedicated staff available to monitor this portal 24/7. Hudson Valley HCS Travel Program Staff will be available to assist with account setup and training for the Contractor’s Staff. In the event VetRide or other VA-Approved Transportation Software Utilization is down, other methods of communication (i.e., telephone, facsimile) will be used to place Transportation requests.

Hudson Valley HCS Travel Program Staff/or authorized VA employees will work with the Contractor the following business day to reconcile any transportation requests that were placed outside of VetRide or VA-Approved Transportation Software Utilization.

The Contractor must update VetRide or VA-Approved Transportation Software Utilization with any data and/or notes in real time that deviate from the original order such as invoicing for additional mileage due to a road closure, wait time, reason for no load, etc. Hudson Valley HCS Travel Program Staff/or authorized VA employees may place a “hold” on payment of this order until it has been reconciled.

a. Ordering Officials: Authorized VA staff who can place orders outside VetRide in writing, telephone, or via telefax are Travel Clerk, Travel Supervisor, Administrative Officer of the Day (AOD, Contracting Officer Representative (COR), or Chief or Assistant Chief, Business Office. The contractor will be provided a list of the names and telephone numbers of the persons authorized to place orders outside VetRide. Patients are not permitted to order transportation at VA expense. The Government will not be held liable for those services performed by the Contractor that are ordered by people who are unauthorized.

Montrose (914) 737-4400 Ext 202173 Working Hours

(914) 737-4400 Ext 203309 After Hours

b. Services Requests: If the Contractor fails to furnish ambulance service within contracted time after receiving a request or any order, the VA reserves the right to obtain the service from another source and to charge the Contractor with any excess cost that may result from the Contractor’s failure to provide the service. The VA will be the sole judge in determining when to order service from another source.

NUMBER OF PATIENTS:

It is understood and agreed that only one patient shall be transported on a trip unless specifically authorized by the COR or designee. When approved by the COR, or designee, and more than one patient is being transported on a trip, reimbursement shall be made at the rate not exceeding the cost of transporting a single patient, however, the longest distance over which a patient is transported may be claimed when transported in a single vehicle concurrently. The Contractor must ensure that pick-ups and drop-offs are scheduled so that the totaled distance traveled will result in the most economical charge to the Government. If Contractor transports more than one patient without approval, payment for extra patient (distance) will not be allowed.

PATIENT TRANSPORT:

a. Upon the request of authorized medical center staff, the Contractor will provide Basic Life Support (BLS) and Advanced Life Support (ALS) ambulance transports of patients to designated locations, depending on the specific request and clinical needs of the patient. The Contractor may be required to transport patients to another facility for treatment or tests, wait, and transport same patient to a pre-determined destination. Patients shall be picked up on the ward, in their homes, in the clinics, or at other areas designated by the VA and taken to the authorized destination or appointment. All patients shall always be attended by an authorized responsible party. When the destination is other than a VA facility, patient will be taken directly to their destination and presented to their caregiver. When transporting to another Health Care facility (either VA or Private) the patient shall be presented to a staff member. Patient shall not be left at the entrance or in the hallway of any facility or outside their place of origin. Assistance in maneuvering stairs and other barriers shall be provided by the driver and/or authorized attendant when necessary. These services may need to be provided within or outside the home (i.e., from the door to the vehicle).

b. Contractor’s drivers shall ensure proper loading/unloading techniques are followed at all times, in accordance with NYS Department of Transportation guidelines. Contractor shall comply with the most current guidelines at all times, including any revisions that occur during the life of this contract.

1. Contractor’s driver shall notify the COR, or designee, of any problems transporting patients, including but not limited to accidents, safety problems, and patients unbolting themselves. The COR or designee shall be notified within one hour of the occurrence of the incident(s) by telephone and, if requested by the COR and/or Contracting Officer (CO), a written report of the incident(s) will be delivered to the COR or his/her designee by close of business the next working day.

2. If the Contractor cannot furnish its own ambulance during this contract performance period, the Contractor is authorized to utilize another ambulance service company, as a subcontractor (certified to be within all requirements of this contract), to complete these transportation requests. All bills for any subcontractor service will be paid directly to the Contractor at the contract rate, and the Contractor shall reimburse the subcontractor at their agreed to rate. In the event the Contractor is unable to perform services or have services performed as required, the Contractor shall immediately notify the VA Travel Section and provide a justification for non-performance.

***NOTE: THE CONTRACTOR WILL NOTIFY THE PATIENT AND THE TRAVEL UNIT BY TELEPHONE OF ANY DELAYS IN THE TRANSPORTING OF PATIENTS. THE VA WILL ESTABLISH PRIORITIES WHEN NECESSARY. ***

PICK-UP PROCEDURES:

a. When an ambulance is at a pick-up facility, the driver or the EMT shall announce to the Travel Clerk, Medical Administration, and Business Office (04) at the medical center, with responsibilities for releasing or facilitating the release of patients that the ambulance is waiting and providing the beneficiary’s name as well as any other pertinent information as to his identification. The individual informed will verify the time on the trip ticket and indicate his name. From this verified time of arrival 15 minutes will be allowed as normal and not to lost time for the facility to release the patient to the Contractor. Such release time cannot be claimed as waiting time unless, through no fault of the Contractor, the patient is not released at all. Boarding activities are also normal to the services required and time spent at the pick-up location reaching the patient and assisting them to and into the waiting ambulance is not lost time.

b. When an individual is picked up at his residence, the beneficiary will verify the time and sign the trip ticket, or if unable to do so, a member of his household will sign the trip ticket. The household member will be allowed up to 15 minutes after this verified time of arrival for preparatory tasks exclusive of boarding activities that shall commence when the individual is ready to be placed in the travel device used to bring him to the waiting vehicle.

TRIP INTERRUPTIONS:

No beneficiaries in route shall be transferred from the originally boarded ambulance into another vehicle or be removed from the original vehicle at a location other than the destination address provided by the Veterans Administration’s Beneficiary Travel Unit unless extraordinary, urgent situations arise, such as vehicle failure. All such events must be reported to the COR and the Travel Unit that submitted the request for service.

ADDITIONAL SERVICES:

Contractor will be required to transport patient luggage, medical records, medication and any other items (including wheelchairs, manual and electric, Stryker frames, litters, etc.) from pick-up point to destination at no additional cost to the Government. Luggage to be transported will be restricted to suitcase and valise types.

KEY PERSONNEL AND TEMPORARY EMERGENCY SUBSTITUTIONS:

The Contractor shall assign to this contract the following key personnel:

a. Dispatcher:

1. The Contractor shall provide a dispatcher assigned to this agreement. The dispatcher will be the primary point of contact for all transportation orders placed by the Hudson Valley Healthcare System. This should include a primary dispatcher assigned to each working tour, 24 hours and 7 days/week. A list of the dispatchers, including contact information and hours of duty, shall be provided to the COR and Contracting Officer prior to the start of performance.

2. During the first sixty (60) days of performance, the Contractor shall make NO substitutions of key personnel unless the substitution is necessitated by illness, death, absence for leave, or termination of employment. The Contractor shall notify the Contracting Officer, in writing, within 15 calendar days after the occurrence of any of these events and provide the information required by paragraph (a) below.

CONTRACTOR PERSONNEL: AMBULANCE DRIVERS/ATTENDANTS:

a. Identification: All Contractor’s drivers and attendants shall wear, in a readily observable area on the employee, a Contractor supplied photo identification badge (including employee’s name and business name) and company uniform that identify the drivers and attendants while performing any aspect of service prescribed in this contract.

b. Contractor personnel performing services under this contract shall always conduct themselves in a professional manner, maintain personal hygiene, and wear clean, neat uniforms.

c. Contractor personnel shall not smoke in vehicles while transporting VA patients.

d. Contractor personnel shall not text message while driving.

e. Prices include the provision of a non-emergency attendant/driver for each vehicle. In accordance with applicable NYS Laws, all drivers must meet the following requirements:

1. Must be twenty-one (21) years or older.

2. Must have a valid NYS CDL driver’s license, valid for operation of this type of vehicle.

3. Must have passed a driver physical examination, administered to NYS standard, and confirming physical ability to operate this type of vehicle (Ambulance/Bus). Physical examination is to be an annual requirement for continued employment.

4. Must have passed a documented criminal background investigation; including fingerprints.

5. Must have a clean driving record in compliance with applicable New York State requirements. The individual resided or worked and/or held a CDL driver’s license or learner’s permit during three (3) years preceding employment with Contractor.

6. Must have passed a drug/alcohol screening examination.

7. Must have completed and passed Safety and First Aid training provided by the organization, pursuant to applicable state laws.

8. A defensive driving course, with annual defensive driving review forms completed per NYS guideline.

9. Successful offeror shall provide a list of all personnel that will be performing contract tasks and requirements, including the name, title and job description of each employee, at a post-award meeting prior to starting performance.

10. Successful offeror shall provide written verification that all drivers are in compliance with applicable New York State requirements for the performance required under this contract prior to starting performance.

VEHICLE:

The ambulance under the terms of this contract will be licensed and meet the minimum requirements as mandated by the Department of Transportation of the State of New York under Chapter VI of the Transportation Regulations such compliance maintained in current state throughout the term of the contract.

a. All vehicles utilized in performance of this contract must comply with New York State Department of Transportation Rules and Regulations covering vehicles for hire to transport. Vehicles must display DOT inspection sticker. All vehicles must be equipped with a standard size wheelchair kept/stored onboard at all times. All vehicles must possess the following salient characteristics:

1. Air conditioning and heating.

2. Be equipped with permanently mounted cylinder holders for patients requiring oxygen. Patients may have portable oxygen cylinders.

3. Be equipped with a five-pound dry chemical or ABC type fire extinguisher or an IOBC (minimum D.L.) extinguisher mounted in an accessible place.

4. Be equipped with an American Red Cross type 24 first aid kit or equivalent.

5. Be maintained in a clean and sanitary condition.

6. Be equipped with two (2) six-inch amber flashing warning lights or one rotating amber beacon activated by opening of the loading door.

AMBULANCE MEDICAL EQUIPMENT:

Each emergency care vehicle will have patient compartment facilities, oxygen and suction systems and equipment, environmental climatic equipment communications and additional systems equipment accessories and supplies as required by the applicable codes, rules and regulations established by Federal, State and Local regulating authorities.

VEHICLE PERFORMANCE:

The Government reserves the right to inspect any vehicle that will be used to provide services under this contract and reject any vehicle or equipment within the vehicle, without advance notification, found to be in a faulty condition or equipped in a manner which does not comply with contractual provisions. Such suspensions will be effective at the time of arrival of such equipment, or at the time the Contracting Officer notifies the contractor that deficiencies have been reported.

GLOBAL POSITIONING SYSTEM (GPS): All vehicles shall be equipped with a GPS system which has the following capabilities:

a. Address to address routing

b. Voice prompts for turns & guidance

c. Built in road maps – detailed road map displays

d. Route capabilities show best route to take from point A to point B

e. Waypoints capable shows locations & ability to pint to a desired destination

f. Turn Here – unit gives signal for a next turn

g. Maps user can upload maps for area needed

h. Traveling user can input a series of addresses where the unit displays lowest time/distance route between several destinations’ points

i. Large and bright screen that is easily visible to the driver

j. Engine idle – tells you that the vehicle has stopped and is on/running

k. Calculates speed from starting point to ending point

l. Calculates travel mileage

EXTRORDINARY CONDITIONS:

When conditions unforeseeable and/or uncontrollable by the Contractor occur, such as storms, flooding, or other hazardous road and travel situations, time and distance qualifications shall be considered secondary to safety precautions. Any delays or exceptions to the required quality of services, due to such substantial difficulties, shall be reported to the Travel Unit/per vehicle if only a few ambulances are involved, or per event if all drivers in a particular area were affected. The COR or designee will indicate concurrence or non-concurrence re-excusing such delays for the reasons communicated to the Contracting Officer.

RESPONSE TIME:

The term “Scheduled Trip” as used in this contract refers to those trips where the Contractor has been given advance notice (advance notice is defined as notice given by 4:30 p.m. the prior business day) of required services and a specific pick-up time. The term “Unscheduled Trip” as used in this contract refers to those trips required on an as needed basis where advance notice is not given.

a. The Contractor shall be present to receive the patient at the specified time; allowing 15 minutes FOR SCHEDULED CALLS, or 30 minutes FOR UNSCHEDULED CALLS. For time lost in waiting at either end or both ends of a trip due to causes beyond his control, the Contractor will be reimbursed at intervals of 30 minutes, after the initial 30-minute wait time included in the base rate. The Contractor will call the Beneficiary Travel Office to confirm approval as soon as he anticipates that a delay may develop for which the Contractor expects to claim reimbursement. This call is for the purpose of verifying arrival time at pick-up/drop off point and is not necessary if the Contractor anticipates no delay for which he will claim reimbursement.

b. Response time for emergent requests must be within 30 minutes of the call placed to the Contractor by the VA.

c. AMI Criteria is to be followed for all patients with acute myocardial infarct. A response time must be within 30 minutes or less in order to ensure that patient can be transported to appropriate designated site. Contractor is required to notify the VA within five (5) minutes of call that requested services can be provided.

SPECIAL REQUIREMENTS:

Contractor will be responsible to ensure that Contractor employees providing work on this contract are fully trained, certified, and when appropriate, licensed and completely competent to perform the required work.

a. The Contractor is required to maintain records that document competence/performance level of Contractor employees working on this contract. In accordance with NYS, Joint Commission and other regulatory requirements, the Contractor shall maintain a file for each driver to include the following information, and to be provided to the Contracting Officer upon request:

1. Copy of valid NYS driver’s license.

2. Initial and subsequent annual physical examination assessments.

3. Completed criminal background investigation with fingerprints.

4. Completed drug/alcohol screening examinations.

5. Annual review of driving record.

6. Annual record of driver violations/accidents.

7. Biennial behind-the-wheel driving test conducted by Contractor.

8. Annual Safety/First Aid training certificates.

9. Competency assessment checklist/Annual performance summary.

b. All Contractor personnel performing contract services shall meet the qualifications as specified in this contract, as well as any qualifications required by Federal, State, County, and local government entities from the place in which they operate. Contractor personnel shall meet these qualifications at all times while performing contract services.

c. Notwithstanding other contract requirements, upon request of the Contracting Officer, the Contractor will remove from the work site any Contractor employee who does not comply with or meet competency requirements for the work being performed.

DETAILED MONTHLY REPORTS:

The Contractor shall maintain a record of all trips to support each HCFA invoice provided through VetRide. This report shall include the following:

a. Patient’s name

b. Date of birth

c. Date and time of trip

d. Point of origin and destination

e. Mileage, wait time, and any other authorized additional charges associated with that trip.

CANCELLATIONS:

There will be no charge to the Government for cancellations made at least thirty (30) minutes prior to scheduled pick-up time. There will be no charge to the Government for cancellations made prior to the vehicle being dispatched. For orders that are cancelled while the Contractor is already in route to the designated pick-up, the Contractor shall be entitled to receive 50% of the base rate for the trip. Should the Contractor arrive at a destination before VA cancels the order, or if the Contractor is unable to perform a scheduled pick-up for reasons beyond the Contractor’s control, e.g., incorrect address, or patient absence, or patient refusal, then the Contractor shall receive the base one-way rate.

PATIENT WELFARE AND ABUSE:

a. The contractor shall be responsible for patient welfare during transport. Drivers shall be responsible to ensure that patients are not left abandoned at their destination. Drivers are to ensure that patients are left in the care of a responsible person prior to departure from drop off point. The contractor shall also be held responsible for patient and/or Government property during transport. Any damaged or lost wheelchairs (including power wheelchairs), walkers, crutches, or personal belongings will be replaced by the Contractor.

b. Contractor employees shall ensure proper loading/unloading techniques are followed at all times.

c. Contractor must take into consideration that he will be transporting ill/psychiatric patients. Special consideration should be taken in transporting psychiatric patients requiring restraints.

d. The VA reserves the right to bar any driver or attendant from transporting VA beneficiaries should he/she violate any terms of this contract.

e. Contractor is responsible for enforcing NO SMOKING requirements in vehicles while performing service under this contract.

INCIDENT/ACCIDENT REPORT:

In all cases where an incident or accident occurs while a VA patient is in the contractor’s care, the Contractor shall notify the Travel Office or Administrative Officer of the Day (AOD), within one hour of the occurrence of the incident(s) by telephone; in cases where immediate emergency medical treatment is deemed necessary, notifications will be required upon arrival at the nearest facility. A written report of the incident(s) will be delivered to the Travel Office Supervisor or COR, by close of business the next working day. In all cases, patients must be cleared by this facility’s emergency room physician. Clearance must be documented. Contact can be made with the travel office during business hours and with the admitting desk during off tours.

TRAVEL OFFICE:

Driver is required to notify the Travel Office in person when picking up or discharging a patient during regular duty hours of 8:00am – 4:30pm, Monday through Friday. After 4:30pm, weekends and holidays, the Administrative Officer of the Day shall be notified.

Signed trip tickets for all transports must be provided by the Contractor driver at the time of transport to the Travel Clerk at the VA. Tickets shall be maintained by the Contractor for record. Copies of signed trip tickets may also be requested/used for proof of transport for billing purposes. Failure to comply could result in non-payment. All trip tickets should contain the following information:

a. Patient's Name

b. Date and time of pickup and/or delivery

c. Vehicle Identification Number

d. Name of driver

e. Contractor name and contract number

f. Signature from sending unit and destination ensuring the patient arrived.

VA WILL FURNISH:

VA will provide designated parking spaces for the Contractor just outside the Emergency Room entrance, Montrose Bldg. 3 and Caste Point Bldg. 15.

Authorized Medical Center Personnel: Prior to performance, the COR shall provide the Contractor with a list of names or position titles and phone number of authorized Government personnel who may request services and receive calls from Contractor regarding contract performance. This list will be updated and submitted to the Contractor as changes occur. The Contractor shall ensure that requests for services are received from authorized medical center personnel when not obtained via VetRide. Services rendered in response to request from other than authorized personnel shall be at the risk of the Contractor and any cost related thereto shall be borne by the Contractor.

PATIENT RIGHTS AND INCIDENT REPORTS:

a. The contractor shall be courteous to VA beneficiaries and shall not smoke while transporting patients. Patients may bring a reasonable amount of equipment, such as a folding wheelchair, consumable medical supplies and personal suitcase.

b. The contractor shall immediately notify the VA of any incidents involving injury to VA patients during transport. The contractor shall complete and submit to the COR within 1 business day, an Incident Report with all information necessary for any full review.

c. The Contractor shall notify the COR, in writing within 24 hours of any complaints made by the patients with regards to the Ambulance service. The contractor may provide recommendations for improved services along with the patient complaints for the VA’s review.

d. The contractor shall maintain at a minimum a 100% compliance rate regarding patients’ rights. Failure of the Contractor to perform in compliance with the contract rating may constitute sufficient cause for termination of the contract for cause (see FAR clause 52.212-4(m)).

NOTE:

The solicitation and subsequent contact include FAR 52.222-41, Service Contract Labor Standards (SCLS). The Offeror and resultant contract awardee, by signing the offer and contract, is acknowledging they have reviewed the clause and will fully comply throughout the contract period. It is the responsibility of the Contractor to determine and pay the appropriate prevailing wage rate and fringe benefits for the location. The Government will not be held responsible for any mistakes in applying the SCLS.

VA reminds contractors of the Department of Labor Regulations which implement the SCLS and which read at 29 CFR § 4.115:

Employee coverage does not depend on form of employment contract. The Act, in section 8(b), makes it plain that the coverage of service employees depends on whether their work for the contractor or subcontractor on a covered contract is that of a service employee as defined in section 8(b) and not on any contractual relationship that may be alleged to exist between the contractor or subcontractor and such persons. In other words, any person, except those discussed in §4.156 below, who performs work called for by a contract or that portion of a contract subject to the Act is, per se, a service employee. Thus, for example, a person's status as an “owner-operator” or an “independent contractor” is immaterial in determining coverage under the Act and all such persons performing the work of service employees must be compensated in accordance with the Act's requirements.

B.3 PRICE/COST SCHEDULE

ITEM INFORMATION

Basic Life Support, One-Way trip within a 30 mile radius Contract Period: Base POP Begin: 10-01-2026 POP End: 09-30-2027 PRINCIPAL NAICS CODE: 621910 - Ambulance Services PRODUCT/SERVICE CODE: V225 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Ambulance

Advance Life Support, One-way trip within a 30 mile radius

POP Begin: 10-01-2026 POP End: 09-30-2027

PRODUCT/SERVICE CODE: V225 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Ambulance

Mileage Trip Outside the Base Rate 30-Mile Radius

POP Begin: 10-01-2026 POP End: 09-30-2027

PRODUCT/SERVICE CODE: V225 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Ambulance

Wait Time (more than 30 minutes shall be paid in 15-minute increments).

POP Begin: 10-01-2026 POP End: 09-30-2027

PRODUCT/SERVICE CODE: V225 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Ambulance

Basic Life Support, One-Way trip within a 30 mile radius Contract Period: Option 1 POP Begin: 10-01-2027 POP End: 09-30-2028

PRODUCT/SERVICE CODE: V225 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Ambulance

Advance Life Support, One-way trip within a 30 mile radius

POP Begin: 10-01-2027 POP End: 09-30-2028

PRODUCT/SERVICE CODE: V225 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Ambulance

Mileage Trip Outside the Base Rate 30-Mile Radius

POP Begin: 10-01-2027 POP End: 09-30-2028

PRODUCT/SERVICE CODE: V225 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Ambulance

Wait Time (more than 30 minutes shall be paid in 15-minute increments).

POP Begin: 10-01-2027 POP End: 09-30-2028

PRODUCT/SERVICE CODE: V225 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Ambulance

Basic Life Support, One-Way trip within a 30 mile radius Contract Period: Option 2 POP Begin: 10-01-2028 POP End: 09-30-2029

PRODUCT/SERVICE CODE: V225 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Ambulance

Advance Life Support, One-way trip within a 30 mile radius

POP Begin: 10-01-2028 POP End: 09-30-2029

PRODUCT/SERVICE CODE: V225 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Ambulance

Mileage Trip Outside the Base Rate 30-Mile Radius

POP Begin: 10-01-2028 POP End: 09-30-2029

PRODUCT/SERVICE CODE: V225 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Ambulance

Wait Time (more than 30 minutes shall be paid in 15-minute increments).

POP Begin: 10-01-2028 POP End: 09-30-2029

PRODUCT/SERVICE CODE: V225 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Ambulance

Basic Life Support, One-Way trip within a 30 mile radius Contract Period: Option 3 POP Begin: 10-01-2029 POP End: 09-30-2030

PRODUCT/SERVICE CODE: V225 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Ambulance

Advance Life Support, One-way trip within a 30 mile radius

POP Begin: 10-01-2029 POP End: 09-30-2030

PRODUCT/SERVICE CODE: V225 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Ambulance

Mileage Trip Outside the Base Rate 30-Mile Radius

POP Begin: 10-01-2029 POP End: 09-30-2030

PRODUCT/SERVICE CODE: V225 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Ambulance

Wait Time (more than 30 minutes shall be paid in 15-minute increments).

POP Begin: 10-01-2029 POP End: 09-30-2030

PRODUCT/SERVICE CODE: V225 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Ambulance

Basic Life Support, One-Way trip within a 30 mile radius Contract Period: Option 4 POP Begin: 10-01-2030 POP End: 09-30-2031

PRODUCT/SERVICE CODE: V225 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Ambulance

Advance Life Support, One-way trip within a 30 mile radius

POP Begin: 10-01-2030 POP End: 09-30-2031

PRODUCT/SERVICE CODE: V225 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Ambulance

Mileage Trip Outside the Base Rate 30-Mile Radius

POP Begin: 10-01-2030 POP End: 09-30-2031

PRODUCT/SERVICE CODE: V225 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Ambulance

Wait Time (more than 30 minutes shall be paid in 15-minute increments).

POP Begin: 10-01-2030 POP End: 09-30-2031

PRODUCT/SERVICE CODE: V225 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Ambulance

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 TERMS AND CONDITIONS—Commercial Products and Commercial Services.

(a) Definitions. The clause at Federal Acquisition Regulation (FAR) 52.202-1, Definitions, is incorporated by reference.

(b) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(c) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(d) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(e) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal, or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause FAR 52.233-1, Disputes, which is incorporated in this contract by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence. Examples of occurrences include acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. When an excusable delay occurs, the Contractor shall—

(1) Notify the Contracting Officer in writing as soon as possible;

(2) Remedy the delay as quickly as possible; and

(3) Notify the…