36C10X26Q0042 RFI.pdf

DESCRIPTION

The U.S. Department of Veteran Affairs (VA) is seeking information and sources capable of providing the services described below. The purpose of this notice is to gather capabilities and market information pertinent to acquisition planning. The responses to this notice will contribute to determining the method of procurement and identify parties having an interest in and the resources to support this requirement.

THERE IS NO SOLICITATION AT THIS TIME

This Draft RFQ and Sources Sought does not constitute a request for quotes. Submission of any information in response to this notice is purely voluntary. The Government assumes no financial responsibility for any costs incurred.

DESCRIPTION OF REQUIREMENT

The Department of Veterans Affairs (VA) Financial Services Center (FSC), established as a franchise fund site under the Government Management Reform Act, delivers relocation services to VA employees authorized for Permanent Change of Station (PCS) entitlements. The FSC also extends its services to Other Government Agencies (OGAs) while adhering to federal travel regulations and maintaining operational excellence in all services rendered. The VA FSC is in need of a Contractor capable of delivering comprehensive, high-volume relocation support.

The contractor shall provide services to include home marketing assistance, home sale management, property management for Outside the Continental United States (OCONUS) and

Temporary Change of Station (TCS) moves, pre-decisional counseling, and destination area assistance. The Contractor must demonstrate technical expertise in relocation logistics, compliance with government regulations, and the ability to manage complex multi-location service requirements.

Please see the attached DRAFT RFQ and Attachments.

SUBMISSION INSTRUCTIONS:

If your organization is capable of providing these services, please respond to this Draft RFQ and

Sources Sought as follows:

A. Cover Sheet (1 page)

1. Organization name, address, SAM Unique Entity Identifier (UIE) number, and website.

2. Primary point of contact, including an e-mail address and phone number.

3. Company size status as listed in SAM under NAICS 531210 – Offices of Real Estate

Agents and Brokers. State if your company is also verified as a Service-Disabled Veteran

Owned Small Business (SDVOSB) or a Veteran Owned Small Business (VOSB) in the

Small Business Administration’s (SBA) Veteran Small Business Certification (VetCert)

DRAFT RFQ / Sources Sought Notice database. State if your company is a Service-Disabled Veteran Owned Small Business

(SDVOSB), Veteran Owned Small Business (VOSB), Small Business, or Large Business.

4. If these services are available on your company’s GSA contract, provide the GSA contract number, schedule, and SIN category; for a NASA SEWP contract, provide the

NASA SEWP contract number.

5. If this contract were an SDVOSB set aside, can your SDVOSB comply with VAAR

Clause 852.219-75, VA Notice of Limitations on Subcontracting – Certificate of

Compliance for Services and Construction?

B. Core Move Management Services (2 pages)

1. Describe your firm’s experience providing end-to-end move management services, including:

a. Pre-move planning

b. Vendor coordination

c. Scheduling and tracking

d. Quality control and issue resolution

2. Identify which functions are performed:

a. In-house

b. Through subcontractors

c. Hybrid model

3. Describe your firm’s experience managing multiple concurrent relocations under BPA or task-order-based environments.

C. Homesale and Transaction Management (2 pages)

1. Identify which of the following transaction types your firm has supported:

a. Appraised Value Transactions

b. Amended Value Transactions

c. Buyer Value Option (BVO)

d. Special Handling Transactions

2. Describe your firm’s role in coordinating third-party service providers (e.g., brokers, appraisers, inspectors).

3. Confirm whether your firm maintains established networks or partnerships necessary to support these services nationwide.

D. OCONUS and TCS Support (2 pages)

1. Describe your firm’s experience supporting:

a. OCONUS relocations

b. Temporary Change of Station (TCS) moves

2. Identify any unique challenges associated with OCONUS/TCS moves and how your firm mitigates them.

3. Indicate whether OCONUS/TCS services are provided:

a. Directly by your firm

b. Via subcontractors

E. Surge Capacity and Continuity of Operations (2 pages)

1. Describe your firm’s ability to support surge requirements (e.g., BRAC actions, clinic closures, large program realignments).

2. Provide examples of how your firm ensures continuity of operations during high-volume periods.

F. Performance Management and Reporting (2 pages)

1. Describe the tools or systems used to:

a. Track move status

b. Monitor vendor performance

c. Resolve customer complaints

2. Confirm your firm’s ability to meet performance metrics such as timeliness, customer satisfaction, and accuracy.

G. Pricing Structure Feasibility (No Pricing Requested) (2 pages) – See Attachment A

BPA Pricing Template

1. Comment on the draft pricing structure (e.g., per-transaction, per-move, management fee, percentage-based):

a. Is the structure commercially reasonable?

b. Is it sustainable for small businesses?

2. Identify any pricing elements that may:

a. Disproportionately disadvantage small businesses

b. Require economies of scale typically available only to large firms

3. Provide recommendations to improve small business participation while maintaining price reasonableness.

H. Overall Small Business Viability (2 pages)

1. Based on the draft PWS and pricing structure, does your firm believe a small business set-aside BPA is feasible? ☐ Yes ☐ No ☐ Yes with conditions

2. If “No” or “Yes with conditions,” explain what changes would improve feasibility.

I. Additional Feedback

1. Provide any additional comments or recommendations to improve:

a. What key questions do you need to see answered in a future PWS before you decide to respond to the solicitation?

b. Performance measurability

c. Alignment with commercial move management practices

If you have any questions related to this Request for Information package and its contents, please utilize the attached RFI Inquiry Form. Please ensure to fill in the applicable information for each inquiry, as needed.

Submissions must be emailed to Brandi Luna (Brandi.Luna@va.gov) and Brian Tedesco

(brian.tedesco@va.gov) by the date/time listed in the posting.