QA 36C10D25R0008.xlsx

XLSX spreadsheet 48 KB Posted Jun 11, 2025

Attached to: DA01--Appraisal Management Requirement SB Set Aside Federal contract opportunity
Solicitation number: 36C10D25R0008
Issued by: Department of Veterans Affairs

About this file

Written by GovTribe AI · Jun 11, 2025

The document is a Questions and Answers (Q&A) spreadsheet for Solicitation 36C10D25R0008, a Small Business Set-Aside procurement by the Department of Veterans Affairs (VA) for Appraisal Management Services (AMS). The solicitation seeks a Commercial Off-the-Shelf (COTS) solution to modernize the VA's loan guaranty appraisal process, with a focus on developing an integrated system that improves standardization, risk management, timeliness, and performance of appraisal functions. Key requirements include developing a web-based platform that can process an estimated 750,000-1,000,000 appraisals annually, provide automated risk-based scoring, support desktop and automated valuation models, and integrate with existing VA systems like WebLGY.

The Q&A document covers critical technical, operational, and compliance aspects of the procurement, including past performance evaluation, API integration, security compliance, and system capabilities. Notable requirements include obtaining an Authority to Operate (ATO) within 180 days of contract award, implementing single sign-on capabilities, providing real-time dashboards, and supporting various appraisal report types. The proposal submission deadline is June 27, 2025, at 3:00 PM EDT, with the expectation that the selected vendor will provide a scalable, secure solution that can handle the VA's complex appraisal workflow while meeting stringent federal security and privacy standards. The solicitation is structured with base and option years, with pricing based on per-appraisal volumes and specific deliverables across multiple Contract Line Item Numbers (CLINs).

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Other files for this federal contract opportunity

Other files attached to DA01--Appraisal Management Requirement SB Set Aside, newest first.
File	Type	Posted
36C10D25R0008 0002.docx	DOCX document	Jun 11, 2025
36C10D25R0008 0001.docx	DOCX document	May 21, 2025
Attachment B_6500 Appendix C.pdf	PDF	May 13, 2025
Attachment A_eMASS_Authorization_Requirements_SOP_Guide.pdf	PDF	May 13, 2025
36C10D25R0008.docx	DOCX document	May 13, 2025
Attachment E__Excel Price Schedule.xlsx	XLSX spreadsheet	May 13, 2025
Attachment D_Past Performance Questionnaire.docx	DOCX document	May 13, 2025
Attachment C_Vendor Q and A Format.xlsx	XLSX spreadsheet	May 13, 2025
Performance Work Statement.pdf	PDF	May 13, 2025

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Sheet1

	Question	Document	Section	Page	Quoted Language/ Premise	Government Response
	Would the VA consider extending the proposal submission deadline to July 11th? Due to the proximity of the Memorial Day and July 4th holidays, coordination among multiple stakeholders has been impacted.	Solicitation 36C10D25R0008	20	1	All proposals shall be submitted to Joshua.Gallien@va.gov no later than 27-June-2025 at 3:00 PM EDT. (As per revised due date in SAM.gov)	No, the VA is not considering extending the submission deadline. Submission deadline is as posted.
	Will the VA accept commercial or international past performance as long as it aligns with the scope, size, and complexity of the requirement? Usually an 8(a) or SDVOSB firm because of their size will have limited Past performance that matches the size, scope and complexity of the RFP.	Solicitation 36C10D25R0008	8.6.4	88	No more than two (2) Past Performance Questionnaires (PPQs) shall be submitted for contracts/purchase orders/task orders performed within the last five years.	Yes.
	If a joint venture is the offeror, will the Government evaluate the combined past performance of both JV members, or only the experience of one member (such as the managing or lead partner)?	Solicitation 36C10D25R0008	8.6.3	83	Former, current or planned subcontractors of the proposed prime contractor for this requirement may not submit a PPQ evaluating the proposed prime contractor…”
“Please clearly state in Volume Two (2) and the corresponding PPQ whether the past performance information pertains to the prime or a proposed subcontractor…”	The government will evaluate the PPQ. The PPQ must be for the prime or a subcontractor that will be working on this requirement.
	If the Prime does not have qualifying past performance, how will a neutral rating impact evaluation scoring?	Solicitation 36C10D25R0008	8.6.1	83	Failure to provide past performance information will result in a neutral rating which will not have a positive or negative effect on the past performance evaluation.	A neutral rating is neither a negative nor positive rating.
	Can the Government confirm whether a Mentor-Protege Joint Venture may use the past performance of the mentor?	Solicitation 36C10D25R0008	FAR 52.212-3 Equivalent â€“ Reps & Certs	Not stated	Joint venture eligibility under 13 CFR 124.513 is acknowledged, including disclosure of JV member UEIs.	The government will evaluate the PPQ. The PPQ must be for the prime or a subcontractor that will be working on this requirement.
	Can the offeror include an SDVOSB subcontractor for evaluation credit under VAAR 852.215-70?	Solicitation 36C10D25R0008	C.11	Unknown (Clause cited, not shown)	VAAR 852.215-70 SDVOSB/VOSB Evaluation Factors (JAN 2023) (DEVIATION)	No. The price evaluation preference will only apply to the prime that is an SDVOSB or VOSB which is certified in SBA DSBS.
	If an SDVOSB is the prime, is there a required percentage of work or minimum share that the SDVOSB must perform to receive SDVOSB evaluation credit under VAAR 852.215-70?	Solicitation 36C10D25R0008	C.11 and 4.2	62, 101	To receive credit, an offeror must be listed at the time of submission of offers and at time of award, as a certified SDVOSB/VOSB in the SBA certification database on the SBA Veteran Small.... for the acquisition and limitations on subcontracting requirements set forth in SBA regulations (see 13 CFR 121, 125 and 128.).As stated in VAAR Clause 852.215-70, extra credit will be given to properly registered SDVOSB/VOSB’s.	No, but see 52.219–14, Limitations on Subcontracting.
	If an SDVOSB and an 8(a) firm are co-primes and together perform 51% or above of the contract, do they qualify for the 10% price evaluation preference ?	Solicitation 36C10D25R0008	4	101	A qualifying SDVOSB’s Evaluated Price will be set at 10% less than their quoted price.	No, in order to received price evaluation preference, the prime, which is the vendor the contract will be awarded to, must be an SDVOSB or VOSB which is certified in SBA DSBS.
	Can the COTS AMS solution be hosted in a commercial cloud (e.g., AWS or Azure), or must it be FedRAMP-authorized at the time of proposal?	Performance Work Statement	4.6	21	The contractor shall perform all activities necessary to obtain and maintain the ATO or IATO... security controls are implemented correctly and operate as intended...	At a minimum, potential vendors must comply with requirements found in PWS Task 4.6 IT and Online Accessibility of Information, which includes compliance with Attachment A (eMASS Authorization Requirements SOP). Proposedl enhancements that exceed the VA requirements will be evaluted in accordance with the solicitation. The eMASS Authorization Requirements SOP contains guidance pertaining to cloud services (e.g., AWS & AZURE) as well as FedRamp requirements.
	Will the Government accept a phased delivery approach for the AMS Quick Start tutorial and training materials, or must all be fully complete by the specified POP deadlines?	Performance Work Statement	4.2	15	Provide a “AMS Quick Start” recorded tutorial to help VA Staff and Stakeholders navigate AMS at a high level. This tutorial will demonstrate the basic functionality and features of the AMS product. Initial tutorial to be provided within 120 calendar days of period of performance start date.

Training materials and agenda for each formal training session shall be submitted to the COR for review and approval at least 30 calendar days prior to the requested training event.	The initial quick start guide must be provided within 120 calendar days of contrat start date and will be continuously updated to reflect mutually agreed upon changes. VA anticipates no more than five requested updates each contract year once initially accepted by VA
	Does the Government require evidence of scalability to support the projected 1,000,000 appraisals annually within the proposal response?	Performance Work Statement	4.4	18	Capability to process an estimated 1,000,000 appraisals annually; VA anticipates approximately 750,000 appraisals annually...	In review of your proposal it would be expected that the contractor submit support showing they are able to handle the estimated volume estimated by VA.
	Is the contractor required to obtain the Authority to Operate (ATO) prior to the go-live of AMS or only within the 180-day window post-award?	Performance Work Statement	4.6.1	27	The contractor shall preform all tasks necessary to be granted and maintain an Authority to Operate (ATO) or, if applicable, an Interim Authority to Operate (IATO) within 180 calendar days of contract award.	The contractor shall be granted and maintain an Authority to Operate (ATO) or, if applicable, an Interim Authority to Operate (IATO) within 180 calendar days of contract award. The selected contractor will work with LGY DevSecOps/IT to ensure a secure environment for data.
	Should the offeror include resumes or bios of key personnel with specific expertise areas (Appraisal, Tech Dev, Reporting, etc.) in the proposal submission?	Performance Work Statement	4.1	9	The contractor's key personnel are qualified... expertise in: Appraisal, Technology Development, Testing and Deployment, Change Management, Analytics, Reporting, and Training.	Resumes are not required, however capability and experience in accordance with the solicitation is required. See section E.2 in the solicitation for details
	How could the VA leverage advanced API frameworks, such as GraphQL, to enhance WebLGY’s flexibility, enabling dynamic data exchanges that anticipate future system upgrades? What specific integration challenges should we prioritize?	Performance Work Statement	1.2 / 4.6	3 / 21	The VA will receive appraisal orders from VA approved lenders via an Application Programming Interface (API) interface.... they will assign the appraisal to a VA approved appraiser.

The contractor shall provide a web service (over a FIPS 140-2 compliant TLS encrypted HTTPS, using the HTTP authorization header) ... REST and SOAP.	At a minimum, potential vendors must comply with requirements found in PWS Task 4.6 IT and Online Accessibility of Information, which includes compliance with Attachment A (eMASS Authorization Requirements SOP). Potential enhancements that exceed VA requirements would undergo review by the Office of Information and Technology (OIT) staff post contract award. The eMASS Authorization Requirements SOP contains guidance pertaining to the minimum needs of a successful integration with VA.
	Could a modular AMS architecture allow the VA to integrate emerging tools seamlessly, reducing long-term dependency on a single platform? How would the VA measure success for such adaptability?	Performance Work Statement	1.2 / 4.4 / 4.1.A	3 / 18&19 / 12	C&V’s vision is to provide a phased approach to accomplish a fully integrated, seamless, and user-friendly solution encompassing the appraisal process from the initial request and assignment through the issuance of a VA guaranty.

AMS will be configurable to meet the needs of the VA as specified in this PWS... The AMS COTS product will be continuously updated to reflect mutually agreed upon changes.

PMP... All requested updates to the PMP shall be provided within ten (10) calendar days... PMP will be continuously updated to reflect mutually agreed upon changes	At a minimum, potential vendors must comply with requirements found in PWS Task 4.6 IT and Online Accessibility of Information, which includes compliance with Attachment A (eMASS Authorization Requirements SOP). Potential enhancements that exceed VA requirements would undergo review by the Office of Information and Technology (OIT) staff. The eMASS Authorization Requirements SOP contains guidance pertaining to the minimum needs of a successful integration with VA.
	What if the AMS used AI to forecast appraisal demand based on veteran migration patterns, housing trends, and economic signals, ensuring capacity during peaks? How would the VA prioritize predictive analytics in the AMS?	Performance Work Statement	1.2 / 4.3	3 / 15&17	The contractor shall be able to accommodate an estimated 1,000,000 appraisals annually; however, VA anticipates average volume of approximately 750,000 annually... Market conditions dictate actual volume.

The AMS/ORS shall provide system, data, analytic, and reporting functionality that supports VA’s capability to benchmark the LGY program to the mortgage, appraisal, and housing industries.

Provide monthly estimated AVM values with confidence scores on all loans within the VA portfolio... The estimated number... is four (4) million.	The VA looks forward to the AMS contractor solutions. Access to various data elements for decision making is important and we look forward to seeing your proposal. Once a contractor is selected, the VA and the selected contractor will go into more details on various priorities.
	How might the VA envision a hybrid appraisal model that blends traditional and AI-assisted valuations to manage the 750,000–1,000,000 annual appraisals more efficiently?	Performance Work Statement	1.2 / 4.4	3 / 18&19	The AMS then performs an electronic screening review function and scoring based on VA requirements and using data collected from VA appraisals and other sources... Lastly, AMS provides a desktop appraisal process using data from the VA and other sources to develop a desktop valuation product.

The contractor shall be able to accommodate an estimated 1,000,000 appraisals annually; however, VA anticipates average volume of approximately 750,000 annually.

The contractor shall... Deliver an AMS COTS product... AMS will be configurable to meet the needs of the VA as specified in this PWS...

Provide an application/service that shall electronically 'read' and 'score' appraisal reports based on the VA’s selection of... compliance and risk identification rules.	VA will not use hybrid appraisals nor AI assisted Valuations. VA will only use signed Appraisals from Independent Fee Appraisers approved by the Secretary as stated in the PWS and directed in Federal Statute 38 USCS 3731.
	Could the VA explore a performance-weighted assignment system that balances rotational equity with rewarding high-performing appraisers for complex cases? What metrics (e.g., accuracy, timeliness) would define performance?	Performance Work Statement	4.3 / 4.4	16 / 18	Appraiser performance report by state, county and appraiser with accuracy, timeliness, and workload data. Report to include but not limited to benchmarking with peer VA appraisers and non-VA appraisers, mapping of assignment locations, and tracking of resubmissions.

VA assigns appraisals on a strict rotational basis to individual appraisers on its fee panel... The VA does not and will not consider the use of Appraisal Management Companies to manage its fee panel.	While there are many different metrics to assess and define performance, for this RFP, we are looking forward to seeing the various ways that a potential AMS contractor can articulate potential solutions to enhance appraiser performance. VA must comply with Federal Statutes as outlined in 38 USCS 3731. However, VA can develop additional guidelines to have sub lists of appraisers to support higher performing appraisers.
	How might a transparent, blockchain-based assignment log enhance trust and accountability among appraisers, lenders, and the VA? What implementation hurdles should we anticipate?	Performance Work Statement	4.4 / 4.6	19 / 21 / 25&26	All appraisal report transactions must comply with VA specifications that leverage MISMO compliant XML with embedded attachments... This application/service will be dynamic in nature and meaningful for collateral review.

The contractor shall provide a web service... to allow the VA to push and pull information using industry standard web protocols... All servers shall be housed at the contractor facility.

The contractor shall: Provide a single, role-specific credential per user and a single Uniform Resource Locator (URL) for all services provided... Provide ongoing state-of-the-art system security, privacy, backup, and disaster recovery for VA records throughout the term of the contract.	We do not foresee the use of blockchain. All required VA data will be retained in VA computers systems.
	What if the AMS scoring model integrated real-time appraiser and SAR behavioral data (e.g., review consistency, response speed) to predict and mitigate risks proactively? How would the VA evaluate such a dynamic approach?	Performance Work Statement	1.2 / 4.4 / 4.1	3 / 19 / 9	The VA performs targeted reviews based upon the risk issues and the AMS score generated for the appraisal. Automated risk-based scoring generated by the AMS enables the VA to perform enhanced analysis on those appraisals targeted by the AMS model.

The appraisal report scoring will be largely based on the AMS COTS risk-based scoring model and associated business rules... The VA will export the SAR ID number, SAR name, Senior SAR indicator or VA Staff Appraiser name to the contractor for use in appraisal review oversight reporting.

Utilize project metrics to track, manage, and analyze task progress and communicate findings to the COR to ensure appropriate focus on critical attention areas.	The VA will rate all vendor submissions against the stated factors as listed in the solicitation documents
	How could the VA use adaptive machine learning to refine risk scoring over time, identifying novel risk patterns without manual rule updates? What data would be critical?	Performance Work Statement	1.2 / 4.3 / 4.4	3 / 15&16 / 19	AMS provides the data and results of the scoring and electronic screening review and collects the data from the appraisal reports for use by the VA... AMS will provide an integrated and standardized appraisal review process that is based on the VA risk profile.

The AMS/ORS shall provide system, data, analytic, and reporting functionality that supports VA’s capability to benchmark the LGY program... Directly support VA’s efforts to normalize, analyze, report on, and create dashboards for all data.

The appraisal report scoring will be largely based on the AMS COTS risk-based scoring model and associated business rules.	All rule updates would need to be approved by VA policy team. Any rule changes would need to be USPAP compliant as well as supported by VA policy followed by property training for VA staff, Lender SAR's and Appraisers.
	Could the AAAVM incorporate augmented reality to overlay market data or virtual comparable during appraisals, enhancing accuracy? What practical steps would the VA prioritize for adopting such technology?	Performance Work Statement	4.5 / 1.2 / 4.6	20 / 3 / 20&21	The contractor shall provide an Appraiser Assisted Automated Valuation Model (AAAVM)... including searchable market data, property condition reports, public records and MLS data, construction cost guides/data, data by county….

The contractor will also support VA’s 5-year vision of modernization.

The contractor shall develop, implement, and maintain VA authorization for all services, including updated services, as required by the terms of the contract.	The VA will rate all vendor submissions against the stated factors as listed in the solicitation documents
	How might the VA leverage open-source or crowdsourced data to augment ORS, reducing costs while maintaining quality? Are there specific data providers the VA prefers?	Performance Work Statement	1.2 / 4.3	3&4 / 15&16	ORS is comprised of desktop appraisal, Automated Valuation Model (AVM), Multiple Listing Data, Cost Data, and Improved/Unimproved Land Data.

The contractor will also support VA’s 5-year vision of modernization.

The AMS/ORS shall provide system, data, analytic, and reporting functionality that supports VA’s capability to benchmark the LGY program... Directly support VA’s efforts to ingest all data... aggregated or created under the terms and conditions of this requirement.	The VA will rate all vendor submissions against the stated factors as listed in the solicitation documents
	What if the VA used gamified or immersive training (e.g., VR simulations) to engage 130 VA staff, 10,000+ SARs, and 6,500+ appraisers, improving adoption of AMS/ORS? How would the VA balance innovation with accessibility?	Performance Work Statement	1.0 / 4.2	1 / 14	The current C&V environment consists of approximately one hundred and thirty (130) VA staff members, over 10,000 Staff Appraisal Reviewers (SARs) (Lenders and Servicers) and over 6,500 VA-approved independent real estate appraisers.

The contractor shall: Provide live/in-person classroom and/or virtual training sessions... including all aspects of the AMS and ORS... Trainings will be conducted as needed and requested by the VA... Training sessions will vary in attendance from 10 to approximately 5,000 participants.

Ensure all guidance and trainings are 508 compliant and available for use in different mediums.	The VA will rate all vendor submissions against the stated factors as listed in the solicitation documents
	How could the VA integrate AI-driven sentiment analysis to refine training materials based on real-time stakeholder feedback, ensuring they remain relevant and user-focused?	Performance Work Statement	4.1 / 4.2	9 / 13&14	Utilize project metrics to track, manage, and analyze task progress and communicate findings to the COR to ensure appropriate focus on critical attention areas.

Provide the VA with a set of performance metrics, a methodology to collect the metrics, and a format to report the metrics to senior management to evaluate the success of the Training Strategy and Plan.

Provide continuous support for the development and updating of the training curriculum and materials... informational materials electronically, such as 'quick tips' and/or 'frequently asked questions' to assist the VA and any VA authorized users.	It is uncertain how the VA could integrate AI.
	Could an AMS dashboard provide predictive insights into veteran homeownership trends, informing VA policy beyond operational metrics? What external data sources would enhance this capability?	Performance Work Statement	4.3	15&16	The AMS/ORS shall provide system, data, analytic, and reporting functionality that supports VA’s capability to benchmark the LGY program to the mortgage, appraisal, and housing industries.

Provide a dashboard with real-time data, for all key workload and performance data... Provide additional, non-real-time data to aid in oversight, tracking, and benchmarking of appraisers and appraisals.

Directly support VA’s efforts to normalize, analyze, report on, and create dashboards for all data.	VA is interested in getting proposals to see what potential vendors can provide in their response to the request for proposal (RFP).
	How might the VA share anonymized AMS data with other agencies via secure, federated systems to establish a federal benchmark for appraisal quality? What privacy safeguards would be essential?	Performance Work Statement	4.3 / 4.6	15 / 22	The AMS/ORS shall provide system, data, analytic, and reporting functionality that supports VA’s capability to benchmark the LGY program to the mortgage, appraisal, and housing industries.

All Contractors and Contractor personnel shall be subject to the same Federal security and privacy laws, regulations, standards and VA policies as VA, including the Privacy Act, 5 U.S.C.§552a...

The contractor shall develop, implement, and maintain VA authorization for all services, including updated services, as required by the terms of the contract.	VA data will not be comingled with other data, veteran date is of the highest level of confidentiality
	What if the AMS adopted a zero-trust security model with continuous user authentication to exceed ATO requirements? How would the VA weigh the benefits against implementation complexity?	Performance Work Statement	4.6	20&22	The contractor shall be granted and maintain an Authority to Operate (ATO)... The contractor shall perform all activities necessary to obtain and maintain the ATO or IATO, including but not limited to security certifications, and comprehensive assessment of management, operational, and technical security controls...

All Contractors and Contractor personnel shall be subject to the same Federal security and privacy laws, regulations, standards and VA policies as VA...

Web Services Server... shall be kept up to date with the latest patches... A second server with identical software for development and diagnosis purposes must be maintained.	At a minimum, potential vendors must comply with requirements found in PWS Task 4.6 IT and Online Accessibility of Information, which includes compliance with Attachment A (eMASS Authorization Requirements SOP). Potential enhancements that exceed VA requirements would undergo review by the Office of Information and Technology (OIT) staff post contract award.
	How could the VA streamline contractor background investigations using AI-driven identity verification, balancing speed and security? What existing processes should we align with?	Performance Work Statement	4.6	22&24	Any individual who requires access to the VA site(s), personally identifiable information (PII) and/or access to VA local area network (LAN) systems shall be the subject of a favorable fingerprint check (SAC)…

The investigative history for Contractor personnel working under this contract must be maintained in the databases of either OPM or DCSA.

Upon receipt of required background investigative documents, VBA PERSEC will review... and initiate the background investigation by forwarding...	Background investigations are part of working for or with the VA. VA has a process for onboarding and completing background investigations for all new contractor employees. VA would not need the AMS contractor to assist in enhancing these processes/procedures.
	Can VA confirm whether it will provide a sandbox or staging environment for API and WebLGY integration testing before production cutover?	Performance Work Statement	4.6	21	The contractor shall provide a web service [...] to allow the VA to push and pull information using industry standard web protocols.	Once an AMS contractor is selected, VA LGY will work in conjunction with the contractor to integrate the systems for testing purposes.
	Is there a limit on the number of times AMS services (e.g., scoring, AAAVM) can be used per appraisal? Are all repeated requests within 45 days truly non-billable, even if different appraiser actions are involved?	Performance Work Statement	4.4	19	The VA shall not be invoiced or pay for subsequent AMS requests for the same loan submitted within forty-five (45) calendar days of the first request.	No, there is no limit and yes, as the PWS states in section 4.4, page 19.
	Will VA accept a COTS solution with minor customizations, or must all AMS features be out-of-the-box?	Performance Work Statement	3.0	6	A Commercial-Off-the-Shelf (COTS) product with proven past performance in the appraisal industry is required...	The VA expects a COTS product that has a proven performance record in the industry. Customizing to work with VA systems and VA rules is to be expected.
	What is the expected geographic and data coverage level for the Other Related Services (ORS), particularly for MLS, cost data, and public records?	Performance Work Statement	4.5	20	The contractor shall provide an Appraiser Assisted Automated Valuation Model (AAAVM) to be used in conjunction with Reconsideration of Value (ROV)…	As there are Veterans all over the nation, coverage would need to account for the entire United States and all of its territories.
	Will WebLGY remain the primary platform throughout the contract, or is a phased transition to a new system anticipated? If so, is a roadmap available?	Performance Work Statement	4.4	18	Efforts are underway to redesign WebLGY and it is anticipated that another system environment will likely replace all legacy systems over the next few years.	It is the desire to redesign WebLGY, but there is no current roadmap or forecast on when that will happen.
	Can VA provide full API documentation, schemas, or data dictionaries for WebLGY endpoints to support integration planning?	Performance Work Statement	4.3	15&16	The contractor shall: Establish and maintain a data dictionary and relevant metadata for all data elements used in approved and implemented reports... The data dictionary shall contain field descriptions, formats, data limitations... for every file, report, or data element sent to VA.	Once an AMS contractor is selected, VA LGY will work with the contractor to support the integration to VA systems.
	Could VA clarify which SSO protocols (SAML 2.0, OAuth 2.0) and identity attributes are required for AMS platform access via Access VA?	Performance Work Statement	4.6	22	Single Sign on Capability. The systems provided by the contractor shall allow for single sign-on, using headers provided by the VA’s Access VA implementation of WebSEAL, which supports both SAML and OAuth standards.	At a minimum, potential vendors must comply with requirements found in PWS Task 4.6 IT and Online Accessibility of Information, which includes compliance with Attachment A (eMASS Authorization Requirements SOP). Potential enhancements that exceed VA requirements would undergo review by the Office of Information and Technology (OIT) staff post contract award. The eMASS Authorization Requirements SOP contains guidance pertaining to the attributes needed for successful connection/access to VA.
	Are there specific VA standards or formats required for the monthly AVM estimates and confidence scores?	Performance Work Statement	4.3	17	The estimated number of monthly AVM values and confidence scores needed is four (4) million, this number is anticipated to fluctuate per month.	There is no standardized format.
	What data latency or refresh intervals are expected for dashboards defined as 'real-time'?	Performance Work Statement	4.3	16	Provide a dashboard with-real-time data, for all key workload and performance data including, but not limited to:...	The expectation is to have a dashboard that contains "real time" data with the most minimal latency/refresh intervals.
	What is the minimum data retention period for appraisal data and analytics? Is there a data lifecycle or archiving standard VA adheres to?	Performance Work Statement	4.6	25	The AMS/ORS provided by the contractor shall retain all data and relevant metadata related to the VA appraisal process, appraiser management functions, and employee work transactions performed in and by the systems/applications.	Data is expected to be maintained by the contractor during the full time of the contract. VA will own all of VA specific data.
	Would VA consider accepting prior ATOs (e.g., from other federal agencies) or FedRAMP authorizations to fast-track security approvals?	Performance Work Statement	4.6	20	The contractor shall be granted and maintain an Authority to Operate (ATO) or, if applicable, an Interim Authority to Operate (IATO) within 180 calendar days of contract award.	ATO will be issued by VA. At a minimum, potential vendors must comply with requirements found in PWS Task 4.6 IT and Online Accessibility of Information, which includes compliance with Attachment A (eMASS Authorization Requirements SOP). Potential enhancements that exceed VA requirements would undergo review by the Office of Information and Technology (OIT) staff post contract award.
	Must the AMS platform be hosted in a FedRAMP-authorized environment, or are private cloud/on-prem compliant with VA directives acceptable?	Performance Work Statement	4.6	21	These activities shall ensure that security controls are implemented correctly and operate as intended to meet the required security and privacy standards.	At a minimum, potential vendors must comply with requirements found in PWS Task 4.6 IT and Online Accessibility of Information, which includes compliance with Attachment A (eMASS Authorization Requirements SOP). Potential enhancements that exceed VA requirements would undergo review by the Office of Information and Technology (OIT) staff post contract award. The eMASS Authorization Requirements SOP contains guidance pertaining to cloud services and FedRamp requirements.
	Can VA specify which contractor roles require Tier 1 vs. Tier 2 background checks under this solicitation?	Performance Work Statement	4.6	22	Background Investigation: The Contractor employee level of BI required for this effort is: Low Risk (T1) Security – Employees; Moderate Risk (T2) – Managers and Directors.	No, but once a contractor is selected, these type of concerns will be discussed and worked through with the Contracting Officers and Contracting Officer Technical Representative. Please see link on page 22 of the PWS to read VA Directive 0710 dated June 4, 2010.
	What formal criteria or sign-offs will be used for VA to accept AMS/ORS functionality prior to go-live?	Performance Work Statement	4.1	8	The PMP shall include a method for identifying the results of interchange and user testing and making corrections or changes to the service in response to test results.	There will be various entities involved in a final sign off to go-live (subject matter experts (SMEs), LGY DevSecOps/IT developers, project managers, training teams, etc.).
	Will VA provide test cases, mock data, or validation scenarios for integration and end-user testing, or should the contractor simulate them independently?	Performance Work Statement	4.1	8	The PMP shall include a method for identifying the results of interchange and user testing and making corrections or changes to the service in response to test results.	There will be various testing involved from the VA and the contractor, to include items mentioned.
	Is there a standardized format or template required for agendas and materials used in VA-approved training sessions?	Performance Work Statement	4.2	14	The contractor shall provide the COR with all training materials and a detailed agenda for each session for review and approval at least 30 calendar days prior to the training event.	There is no standardized format or template.
	Will VA provide preferred tools, templates, or resources to validate Section 508 compliance for training and UI components?	Performance Work Statement	4.2	14	Ensure all guidance and trainings are 508 compliant and available for use in different mediums.	VA will provide feedback on items that do not meet 508 compliance. Contractor is expected to be familiar with 508 compliance.
	Will VA provide projected training locations or travel volumes to support realistic pricing for in-person training?	Performance Work Statement	4.2	14	Provide live/in-person classroom and/or virtual training sessions over the life of the contract with VA employees and others determined to be stakeholders at a…	PWS Page 14 states: "Provide line-in-person classroom and/or virtual training sessions over the life of the contract with VA employed and other determined to be stakeholders as a location to be determined (TBD) by the VA." \| "The VA will provide 120 calendar days advance notice of the training need." Page 14 also provided estimated quantities of Live/In-person classroom training. Travel will be pre-approved and reimbursed per Federal Acquisition Regulation 31.205-46.
	What is the expected timeline for invoice approval and reimbursement under the awarded contract?	Performance Work Statement	N/A	N/A	N/A	See FAR Subpart 32.904 Determining payment due dates for invoicing approval by date (7 days)and payment date (30 days).
	Is there a pre-defined transition plan or checklist for the 6-month onboarding period referenced in the PWS?	Performance Work Statement	4.4 / 4.1	19 / 8	AMS COTS Product that will meet the VA requirements stated in this PWS within 90 calendar days of period of the performance start date.

The entire transition must be completed within six (6) months from the date of contract period of performance start date	VA leadership will work in concert with the contractor to onboard. VA expects contractor to have services that are COTS products and be able to implement in a timely manner.
	What is VA’s preferred cadence for platform updates or enhancements? Are quarterly releases expected or permitted?	Performance Work Statement	4.1	9	The contractor shall provide a project status report for each meeting. The report will provide highlights of the accomplishments, activities pending, outstanding issues and recommendations for resolution, and issues resolved.	Platform updates and other enhancements will be coordinated with LGY DevSecOps/IT.
	Are there any restrictions on subcontracting for services such as training delivery or data integration (e.g., AVM sources)?	Performance Work Statement	4.5	23	The Contractor shall be responsible for the actions of those contract and subcontract employees it provides to perform work for the VBA.	No, there are no immediate restrictions that come to mind.
	How can the AMS help VA improve service delivery and decision-making for veterans applying for home loans?	Performance Work Statement	1.2	3	The contractor shall provide the C&V staff, lenders, and servicers in the United States (U.S.) with services that will improve standardization, risk management, timeliness, and performance, as well as the credibility and quality of valuation functions.
Automated risk-based scoring generated by the AMS enables the VA to perform enhanced analysis on those appraisals targeted by the AMS model. AMS will provide an integrated and standardized appraisal review process that is based on the VA risk profile.	The AMS will assist in oversight of the appraisal portion of the home buying process. So ideally, the AMS product helps staff and stakeholders navigate the process quicker with no adverse effect on the quality of the work being performed by VA staff and stakeholders.
	Can the solution use automation and data to predict appraisal timelines, reduce delays, and support faster loan decisions?	Performance Work Statement	1.2	3	The AMS then performs an electronic screening review function and scoring based on VA requirements and using data collected from VA appraisals and other sources.

Automated risk-based scoring generated by the AMS enables the VA to perform enhanced analysis…

The contractor shall provide the C&V staff, lenders, and servicers… with services that will improve standardization, risk management, timeliness, and performance...	The AMS contractor solution should seek to support the PWS. If the AMS product adds various benefits related to the amount of time it takes to move a Veteran through the homebuying process, then that would be ideal.
	How can the AMS eliminate manual steps and create a fully digital end-to-end appraisal workflow?	Performance Work Statement	1.2	3	The VA will receive appraisal orders from VA approved lenders via an Application Programming Interface (API)... Once the AMS contractor receives the appraisal order, they will assign the appraisal to a VA approved appraiser... All work, tracking of milestones and receiving of the appraisal will be done on the UI developed by the contractor.
AMS will provide an integrated and standardized appraisal review process that is based on the VA risk profile.	Ideally, the AMS contractor solution will be able to limit manual steps where possible.
	Can the solution support the full lifecycle of a property—from appraisal request through scoring, review, and reporting—in one system?	Performance Work Statement	1.2	3	C&V’s vision is to provide a phased approach to accomplish a fully integrated, seamless, and user-friendly solution encompassing the appraisal process from the initial request and assignment through the issuance of a VA guaranty.
The AMS process… receives the appraisal report… performs an electronic screening review function and scoring… collects the data… provides a desktop appraisal process… [and] provides an integrated and standardized appraisal review process…	Loan Guaranty Service's (LGY) vision is for the AMS contractor solution is to (in phases) develop a full life cycle of a property entering the AMS.
	Can the system include dashboards or tools for veterans, appraisers, and VA staff to track status, performance, and progress easily?	Performance Work Statement	4.3 / 4/7	16–18 / 30–32	Provide a dashboard with real-time data, for all key workload and performance data…

Appraisal Dashboard… shall include at a minimum the following metrics/features/functionality: Unassigned appraisal assignments… Appraiser capacity and workload… critical warning alert… Appraiser Panel Management Dashboard… shall provide data needed to track appraisal assignments, appraiser status, and data useful for fee panel recruitment.

Inspection Ordering Tool, accessible through the UI, to be used by the Veteran, lender, etc. to schedule the appraisal inspection…	Yes. VA would determine which stakeholder was able to see what data. This process that is mention would be entertained.
	How can the AMS connect with other VA systems like WebLGY, E-Appraisal, or RLC tools to ensure seamless data sharing?	Performance Work Statement	4.4 / 4.6	18–20 / 27	Implementation of AMS shall encompass the design and integration of these services into WebLGY within 90 calendar days of the period of the performance start date. AMS will interface with WebLGY for the exchange of assignment and results.

Web Services Server... VA supports REST and SOAP... The contractor shall provide a web service... to allow the VA to push and pull information using industry standard web protocols.

Provide support for additions and changes to the interfaces established with LGY software applications and data repositories throughout the life of the contract...

Once an AMS contractor is selected, the VA LGY DevSecOps/IT teams will work in conjunction with the contractor to integrate the systems.
Is the platform cloud-based, secure, and built to adapt to future technologies and integrations (e.g., APIs, third-party data sources)?	Performance Work Statement	4.6 / 4.6	20–22 / 28	The contractor shall be granted and maintain an Authority to Operate (ATO)… These activities shall ensure that security controls are implemented correctly and operate as intended to meet the required security and privacy standards.

The contractor shall provide a web service (over a FIPS 140-2 compliant TLS encrypted HTTPS... VA supports REST and SOAP...).

API’s will be used to exchange data from the VA to contractors and lenders... For the Construction and Valuation Value Stream to modernize, the contractor will be relied upon extensively.	At a minimum, potential vendors must comply with requirements found in PWS Task 4.6 IT and Online Accessibility of Information, which includes compliance with Attachment A (eMASS Authorization Requirements SOP). Potential enhancements that exceed VA requirements would undergo review by the Office of Information and Technology (OIT) staff post contract award. The eMASS Authorization Requirements SOP contains guidance pertaining to the attributes needed for successful connection/access to VA.
	How will the solution ensure that data is protected and compliant with VA security and privacy standards (e.g., FedRAMP, NIST, FISMA)?	Performance Work Statement	4.6	22	All Contractors and Contractor personnel shall be subject to the same Federal security and privacy laws, regulations, standards and VA policies as VA, including the Privacy Act, 5 U.S.C. §552a, and VA personnel, regarding information and information system security.

Contractors must follow policies and procedures outlined in VA Directive 6500, Information Security Program; and VA Handbook 6500.6.

See attached VA 6500.6 Appendix C which is incorporated in the resulting contract to ensure appropriate security controls are in place.	Please see 4.6, page 20 ... the contractor shall be granted and maintain an Authority to Operate (ATO) or, if applicable, an Interim Authority to Operate (IATO) within 180 calendar days of contract award. The selected contractor will work with LGY DevSecOps/IT to ensure a secure environment for data.
	Can the AMS provide real-time reporting and analytics that support oversight, compliance, and performance tracking at the national and RLC levels?	Performance Work Statement	4.3	15-16	The AMS/ORS shall provide system, data, analytic, and reporting functionality that supports VA’s capability to benchmark the LGY program to the mortgage, appraisal, and housing industries.

Provide a dashboard with-real-time data, for all key workload and performance data

including, but not limited...	Yes, it is expected that the AMS provide real-time data.
	Can the system support vendor and appraiser performance scoring to help improve accountability and quality?	Performance Work Statement	4.7	31	Appraiser performance benchmarking of VA appraisers to other VA appraisers and non-VA appraisers. Benchmarking will be visible on dashboard and available in report form.
VA Fee Panel Tracker… shall provide data needed to track appraisal assignments, appraiser status, and data useful for fee panel recruitment.	Appraiser performance and appraiser management is referenced in the PWS and is certainly something that can assist in quality and accountability, among other things.
	How does the platform ensure accessibility, equity, and usability for all stakeholders, including veterans, appraisers, and VA staff across regions?	Performance Work Statement	4.7 / 3.0	29-30 / 6	Develop, implement, and maintain an intuitive UI that accommodates appraisal assignments and gives VA Approved Appraisers the ability to access, view, and provide updates on all VA appraisal orders.

Create and implement an online portal where applicants can view status.

Inspection Ordering Tool, accessible through the UI, to be used by the Veteran, lender, etc.

Service provider must be able to provide all services with the same service level within all geographic locations.	VA envisions the UI to be used by VA authorized Appraisers. This list of appraisers will be provided.
	Can the AMS help the VA better manage capacity across Regional Loan Centers (RLCs) by using data to balance workloads or identify trends?	Performance Work Statement	4.3	16	Provide a dashboard with real-time data, for all key workload and performance data including, but not limited to…

Report to include… mapping of assignment locations and tracking of resubmissions.

	Yes, the AMS will support the VA LGY C&V Value Stream operation across the nation.
	What built-in tools can support disaster recovery, business continuity, and uninterrupted services during emergencies or high-demand periods?	Performance Work Statement	4.6	26-27	Provide ongoing state-of-the-art system security, privacy, backup, and disaster recovery for VA records...
The contractor shall develop, maintain, and implement a Disaster Recovery Plan/Business Continuity Plan...	See PWS section 4.1.B.4 for disaster recovery plan details.
	Can the agency confirm the numbering for PWS Section 4.7.A as we don't see 4.7.A in the performance work statement?	Solicitation	8.5.6	87	Element 6 – PWS Section 4.7.A - Contractor shall demonstrate capability and experience with developing User Interfaces (UI).	4.7.A is located on page 32 of the PWS, labels are as such to identify option tasks as stated in the section 4.7.
	Can you please clarify the expected integration, if any, between the mobile application for viewing, photo collection, and data gathering, and the COTS-based virtual inspection platform? Are these intended to function as separate tools or as a unified solution?	Performance Work Statement	N/A	N/A	No explicit language was found describing whether the mobile application and COTS-based virtual inspection platform are intended to function as integrated or separate tools. Clarification is requested.	This can be either a stand alone product or integration into new MISMO 3.6 UAD or into WebLGY.
	Are there any specific regulatory, security, or data retention requirements that the digital virtual inspection application must comply with, particularly regarding real-time video transmission and storage of property inspection data?	Performance Work Statement	4.6	20-24	All security and privacy requirements shall be in accordance with the Office of Information and Technology (OIT) Authorization Requirements Standard Operating Procedures (SOP)... Contractors must follow policies and procedures outlined in VA Directive 6500, Information Security Program; and VA Handbook 6500.6…	At a minimum, potential vendors must comply with requirements found in PWS Task 4.6 IT and Online Accessibility of Information, which includes compliance with Attachment A (eMASS Authorization Requirements SOP), VA Directive 6500, and Appendix C (VA Handbook 6500.6). Vendor is also required to comply with all federal, state, and local statutes/regulations that pertain to data retention, digital virtual inspections, real-time video transmission, and storage of property inspection data.
	Is the expectation that the cascading AVM be supplied within the AMS/ORS itself, not the appraisal review application/service?	P09, Performance Work Statement	4.4	19	“Provide within each scoring report a cascading AVM with range of value.”	Yes.
	Do you have a list of rules or guidelines that can be supplied ahead of time	P09, Performance Work Statement	4.4	19	“Provide an application/service that shall electronically “read” and “score” appraisal reports based on the VA’s selection of preexisting and/or VA-specific compliance and risk identification rules (hereafter appraisal report means any information listed above).”	No.
	as the VA adopts UAD 3.6 and our COTS partner has a cloud based forms engine, will we be able to charge the appraiser for this service, that will also include integrated data sources?	N/A	N/A	N/A	N/A	The vendor is unable to charge the appraiser directly for any work performed under the requirements of this procurement.
	Does the VA want background checks on its panel?	N/A	N/A	N/A	N/A	No. The VA fee panel of appraisers do not go through a typical VA/Government background investigation.
	Section M indicates a best-value trade-off; please confirm whether an offeror’s technical approach and pricing for the optional modernization CLINs (PWS 4.7 C–E) will be factored into the award determination, or if those options are assessed only for adequacy and exercised post-award.	PWS	4.7(C-E)	32	N/A	The total costs for all items to include optional items will be factored in determinations.
	What is the VA’s appetite for The contractor to make significant efficiency enhancements throughout the life of the contract? Can Contractor Submit proposals for innovation after Award	N/A	N/A	N/A	N/A	The selected contractor will work hand in hand with VA personnel to continue to improve the AMS/ORS as necessary.
	Can the VA provide or point to any existing detailed API specifications (e.g., endpoints, data formats, authentication methods, error handling) available to offerors pre-award? If not, when would these detailed specifications be made available post-award?	Performance Work Statement (PWS)	4.2.2	~3-5	PWS 4.2.2 states the AMS shall be able to "receive appraisal orders via an API from WebLGY."	Specific API's have not been developed by VA yet however, will be forthcoming well after award date.
	The PWS notes data migration "if any." Does the VA currently anticipate a need for the contractor to migrate existing historical appraisal data, appraiser panel data, or lender data into the new AMS? If so, could the VA provide an estimate of the volume, current format(s), and source(s) of this data?	Performance Work Statement (PWS)	4.3	~6-7	PWS Section 4.3: The PWS notes data migration "if any."	If data migration is required, the selected contractor will work with LGY DevSecOps/IT to facilitate integration of any migrated data.

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File details come from the government source that posted it. Updated Jun 13, 2025.