36C10B24Q0232_5.docx

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DE10--Enterprise Service Desk (ESD) Tier One Support (RFI) (VA-24-00054952)
Solicitation number
36C10B24Q0232
Issued by

About this file

This document is a Modification to a Previous Notice for a Request for Information (RFI) related to the Enterprise Service Desk (ESD) Tier One Support contract opportunity, Solicitation Number 36C10B24Q0232, from the Department of Veterans Affairs Technology Acquisition Center. The RFI is for planning purposes only and is seeking information from Small Business Administration (SBA) Veteran Small Business Certification Program (VetCert) Service-Disabled Veteran-Owned Small Businesses (SDVOSBs) and Veteran Owned Small Businesses (VOSBs) capable of providing Tier 1 service desk support services. The RFI requests information on the vendors' capabilities, approach to surge support and disaster preparedness, pricing, and input on the Performance Work Statement (PWS) and Service Level Agreements (SLAs). Responses are due by 10:00 AM ET on March 11, 2024, and shall not exceed 25 pages. The North American Industry Classification System (NAICS) code is 561990 with a size standard of $16.5 million.

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File Type Posted
36C10B24Q0232_4.docx DOCX document
36C10B24Q0232_3.docx DOCX document
36C10B24Q0232_2.docx DOCX document
PWS ESD TIER 1 RFI 050724.docx DOCX document
36C10B24Q0232 Updated RFI.docx DOCX document
36C10B24Q0232_1.docx DOCX document
ESD Re-compete PWS for RFI.docx DOCX document
36C10B24Q0232.docx DOCX document

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Text version

Modification to a Previous Notice Modification to a Previous Notice

SUBJECT*
Enterprise Service Desk (ESD) Tier One Support (RFI) (VA-24-00054952)

GENERAL INFORMATION

CONTRACTING OFFICE’S ZIP CODE*
07724
SOLICITATION NUMBER*
36C10B24Q0232

BASE NOTICE TYPE

RESPONSE DATE/TIME/ZONE
07-16-2024 10:00 EASTERN TIME, NEW YORK, USA
ARCHIVE
99 DAYS AFTER THE RESPONSE DATE
RECOVERY ACT FUNDS
N

SET-ASIDE

PRODUCT SERVICE CODE*
DE10
NAICS CODE*
541512
CONTRACTING OFFICE ADDRESS
Department of Veterans Affairs

Technology Acquisition Center

23 Christopher Way Eatontown NJ 07724

POINT OF CONTACT*

PLACE OF PERFORMANCE

ADDRESS

POSTAL CODE

COUNTRY

ADDITIONAL INFORMATION

AGENCY’S URL

URL DESCRIPTION

AGENCY CONTACT’S EMAIL ADDRESS

EMAIL DESCRIPTION

DESCRIPTION

In accordance with Federal Acquisition Regulation 8.405-1(d)(3), the solicitation for Enterprise Service Desk (ESD) Tier One Support is planned to be released only to vendors that responded to the Request for Information and were deemed capable of performing the work by the VA. However, any other vendor holding an eligible GSA contract may request a copy of the solicitation and submit a response.

*= Required Field
Modification to a Previous Notice

Modification to a Previous Notice

File details come from the government source that posted it. Updated .