36C10B24Q0232_3.docx
DOCX document 17 KB Posted
- Solicitation number
- 36C10B24Q0232
About this file
This document is a Modification to a Previous Notice for Request for Information (RFI) 36C10B24Q0232 for Enterprise Service Desk (ESD) Tier One Support services issued by the Department of Veterans Affairs (VA) Technology Acquisition Center. The purpose of this amendment is to extend the current RFI due date to 7:00PM ET on Tuesday, May 14, 2024. The RFI seeks responses from Service-Disabled Veteran-Owned Small Businesses (SDVOSBs) and Veteran Owned Small Businesses (VOSBs) that can provide Tier 1 service desk expertise, including managed services, self-service, knowledge management, and use of various contact center and IT service management tools. The RFI requests information on the offeror's approach to surge support, disaster preparedness, and ability to meet specific service level agreements. Respondents are also asked to provide a rough order of magnitude pricing estimate and feedback on the performance work statement requirements.
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Other files
| File | Type | Posted |
|---|---|---|
| 36C10B24Q0232_5.docx | DOCX document | |
| 36C10B24Q0232_4.docx | DOCX document | |
| 36C10B24Q0232_2.docx | DOCX document | |
| PWS ESD TIER 1 RFI 050724.docx | DOCX document | |
| 36C10B24Q0232 Updated RFI.docx | DOCX document | |
| 36C10B24Q0232_1.docx | DOCX document | |
| ESD Re-compete PWS for RFI.docx | DOCX document | |
| 36C10B24Q0232.docx | DOCX document |
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Text version
Modification to a Previous Notice
| SUBJECT* |
| Enterprise Service Desk (ESD) Tier One Support (RFI) (VA-24-00054952) |
GENERAL INFORMATION
| CONTRACTING OFFICE’S ZIP CODE* |
| 07724 |
| SOLICITATION NUMBER* |
| 36C10B24Q0232 |
BASE NOTICE TYPE
| RESPONSE DATE/TIME/ZONE |
| 05-14-2024 19:00 EASTERN TIME, NEW YORK, USA |
| ARCHIVE |
| 99 DAYS AFTER THE RESPONSE DATE |
| RECOVERY ACT FUNDS |
| N |
SET-ASIDE
| PRODUCT SERVICE CODE* |
| DE01 |
| NAICS CODE* |
| 541512 |
| CONTRACTING OFFICE ADDRESS |
| Department of Veterans Affairs |
Technology Acquisition Center
23 Christopher Way Eatontown NJ 07724
POINT OF CONTACT*
Contract Specialist Andrea Caltabilota Andrea.Caltabilota@va.gov
PLACE OF PERFORMANCE
ADDRESS
POSTAL CODE
COUNTRY
ADDITIONAL INFORMATION
AGENCY’S URL
URL DESCRIPTION
AGENCY CONTACT’S EMAIL ADDRESS
EMAIL DESCRIPTION
DESCRIPTION
| *= Required Field |
| Modification to a Previous Notice |
Modification to a Previous Notice
The purpose of this amendment to RFI 36C10B24Q0232 for Enterprise Service Desk Tier One Support is to extend the current RFI due date. All responses are due by 7:00PM ET on Tuesday, May 14, 2024. If there are any further questions, please reach out to Contract Specialist, Andrea Caltabilota, Andrea.Caltabilota@va.gov, Ana Subashi at Ana.Subashi@va.gov and/or Contracting Officer, Evan Schlisserman at Evan.Schlisserman@va.gov
| *= Required Field |
| Modification to a Previous Notice |
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Modification to a Previous Notice
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