36C10B24Q0232_4.docx

This document is a Modification to a Previous Notice for a Request for Information (RFI) related to Enterprise Service Desk (ESD) Tier One Support (VA-24-00054952) under Solicitation Number 36C10B24Q0232. The RFI is being issued by the Department of Veterans Affairs (VA) Technology Acquisition Center for planning purposes only and does not constitute a solicitation for proposals. The Government is seeking information from Service-Disabled Veteran-Owned Small Businesses (SDVOSBs) and Veteran Owned Small Businesses (VOSBs) on their ability to provide managed services for a Tier 1 Service Desk, including self-service, VIP services, knowledge management and application/platform onboarding. Responses are due by 10:00AM ET on March 11, 2024 and should address technical capabilities, pricing, service level agreement metrics, and incentive structures. The North American Industry Classification System (NAICS) code is 541512 with a size standard of $16.5 million.