36C10B24Q0114 0002.docx

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GENERAL INFORMATION

BASE NOTICE TYPE

SET-ASIDE

Technology Acquisition Center

23 Christopher Way Eatontown NJ 07724

POINT OF CONTACT*

Contract Specialist Kalil O'Neal kalil.oneal@va.gov 848-377-5261 matthew.newell@va.gov

PLACE OF PERFORMANCE

ADDRESS

POSTAL CODE

COUNTRY

ADDITIONAL INFORMATION

AGENCY’S URL

URL DESCRIPTION

AGENCY CONTACT’S EMAIL ADDRESS

EMAIL DESCRIPTION

DESCRIPTION

REQUEST FOR INFORMATION

Microsoft Enterprise Agreement

Introduction:

This is a Request for Information (RFI) only issued for conducting market research. Accordingly, this RFI constitutes neither a Request for Quote (RFQ), Request for Proposal (RFP), nor a guarantee that one will be issued by the Government in the future; furthermore, it does not commit the Government to contract for any services described herein. The Department of Veterans Affairs (VA) is not, at this time, seeking proposals or quotes, and therefore, will not accept, review, or evaluate unsolicited proposals or quotes received in response hereto. This notice is not to be construed as a commitment on the part of the Government to award a contract, nor does the Government intend to pay for any information submitted because of this request. The Government does not reimburse respondents for any costs associated with submission of the information being requested or reimburse expenses incurred for responses to this RFI. The information provided may be used by VA in developing its acquisition strategy and Product Description (PD). Any information submitted by respondents to this RFI is strictly voluntary; however, any information received shall become the property of the Government and will not be returned to the respondent. Interested parties are responsible for adequately marking proprietary, restricted, or competition sensitive information contained in their response. This is a request for information and does not obligate the Government in any way, nor does it commit the Government to any specific course of action. Product information, brochures, part numbers, and/or other description information may be included with the submission.

Requirement:

The Department of Veterans Affairs (VA) has maintained a continuous award of Enterprise Agreements for Microsoft products since 1998. As part of this, the current Microsoft Enterprise Agreement (EA) includes Microsoft professional services and unified support, as well as program management support to assist VA in ensuring appropriate insight and oversight of the EA. The current EA is slated to expire on March 31, 2025. In advance of the renewal of this multiyear agreement, VA has reviewed and revised the requirements and deliverables guiding the professional services, unified support, and program management to maximize its visibility into professional service engagements across the enterprise, better leverage unified support services, and ensure cost efficiencies across VA. Additionally, VA is requesting information on available information for products not currently on its product table.

The purpose of this RFI is to gather information and feedback about the current market environment to fulfill VA’s requirement for MS professional support services, unified support, and program management in accordance with those stated in the attached documents. OIT is planning a procurement during fiscal year 2025 for the renewal of the existing EA. The attached documents represent excerpts from the Draft Product Description specific to the core professional services and unified support, additional professional services support, and overall EA program management support, as well as the Attachments referenced in those excerpts, including: Attachment 0001 – Microsoft Core Professional Services and Support; Attachment 0002 - Statement of Work Template; Attachment 0003 – Task Definition Template; and, Attachment 0004 – Technology Refresh Product Details Template.

The attached excerpts from VA’s draft Product Description, along with the referenced Attachment documents describes the anticipated professional services and program management requirements for this effort. Please review each document with particular focus on the items highlighted in yellow on the template documents in responding to the questions. Please also provide the requested product information, as available.

Responses:

Please submit a capability statement describing your company’s ability to meet the overall requirement described and responses to the questions below. The capability statement shall be limited to 20 pages. Responses to this RFI shall be submitted via email to Matthew.newell@va.gov and Kalil.ONeal@va.gov no later than 12PM EST on April 22, 2024.

Provide a brief summary of your technical approach for meeting the PD requirements for Microsoft Enterprise Agreement. Areas of specific interest to the Government are related experience or past performance providing Microsoft Support to organizations of similar size and complexity to VA (limited to two per area and within the past three years) related to the following:

1) Provide feedback on the Professional Services and Program Management requirements excerpts provided and your ability to provide the reporting and management requested, including all information, data elements and recommended report formats. Provide any recommendations on reporting split/shared resources and flex credits across engagements that could support more efficient tracking and reporting.

2) Provide feedback on the Proposed attachments, specifically the Statement of Work and Task Description templates and suggested language guiding the required professional service and unified support engagements.

3) Provide information availability of United States based Microsoft professional services, for example in support of engagements related to FedRAMP-High products, and any related SKUs or recommended contract language for procuring these.

4) Provide details on available pricing models for Professional Services and Unified Support (e.g., full year, partial year, hourly, etc), including available SKUs for MUS and enhanced solution add-ons.

5) Provide details on GitHub products that are available for use in Government Community Cloud (GCC) – Moderate, including SKUs, pricing and billing process (i.e., how are GitHub consumption costs charged and paid).

6) What SKUs exist for Azure Cloud credits for use in both Azure Commercial and Azure Government environments? Is there a single SKU for credits that are usable in both environments?

7) Provide information on typical and extended Enterprise Agreement durations (e.g., 3 year, 5 year, 7 year, etc) and any details on limitations or process for requesting extended EA’s.

8) Provide details on available Extended Security Update (ESU) products that are available for Windows 10, including SKUs and pricing, if available.

9) Has the draft PD excerpts and associated attachments provided sufficient detail to describe the technical and functional requirements encompassing the desired support services?

______ YES ______ NO

a. If “NO”, please provide your technical and functional comments/recommendations on each document that may contribute to a more accurate quote submission and efficient, cost effective solution.

10) Are there any requirements or specifications in the provided documents and attachments that you believe are unachievable by industry or the OEM? If so, please state why.

11) What additional information would be needed to provide a firm fixed price quote for these tasks?

12) Please provide details on available Microsoft Copilot offerings, including any prerequisite license/subscription or quantity requirements, SKU’s, and pricing information available.

13) Include the following identification information:

a. Name of Company

b. Address

c. Point of Contact

d. Phone Number

e. Fax Number

f. Email address

g. Company Business Size

h. NAICS code(s)

i. Any Schedules held on General Services Administration (GSA), Government-Wide Acquisition Contracts (GWAC) held on the National Aeronautics and Space Administration (NASA) Solutions for Enterprise Wide Procurement (SEWP) V, or any other schedule not mentioned above to assist in determining acquisition strategy if you are included in one or more. Please also include Contract Number, expiration date, etc.

j. Socioeconomic data: If a small business, what type of small business are you? Are you able to comply with FAR 52.219-6 and 52.219-14 in execution of this effort? Are you able to comply with VAAR 852.219-10, VA Notice of Total Service-Disabled Veteran-Owned Small Business Set-Aside and with subcontracting limitations in 13 CFR 125.6 in execution of this effort?

Post RFI Phase VA envisions that once RFI responses are reviewed, select responders may be contacted by VA personnel to answer additional questions with respect to the response given. VA retains sole discretion of whether any post RFI discussions are warranted, and which industry partners may be invited to provide additional market research information.

Based on market research results, the RFP/RFQ may be made available on GSA and SAM.gov. It is the responsibility of interested parties to regularly monitor these Website for updates. The government will not provide hard copies of the solicitation once issued. Interested parties are responsible for monitoring the website and downloading the solicitation, its attachments, and any amendments from the internet site identified above when/if issued. All information regarding the procurement is provided herein, and no additional information shall be provided at this time.

OFFERORS ARE ADVISED THAT THIS REQUIREMENT MAY BE DELAYED, CANCELED, OR REVISED AT ANY TIME.

See attached document: DRAFT Attachment 0001 Microsoft Core Professional Services and Support.

See attached document: DRAFT Attachment 0002 Statement of Work Template.

See attached document: DRAFT Attachment 0003 Task Definition Template.

See attached document: DRAFT Attachment 0004 Technology Refresh Product Details Template.

See attached document: MICROSOFT PROFESSIONAL SERVICES and PM LANGUAGE EXCERPTS.

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