36C10B19R0009-004.pdf

So lu ti on

D el iv er y In fr as tr uc tu re

E ng in ee ri ng

P ro vi si on in g

O ff ic e

So lu ti on

D el iv er y In fr as tr uc tu re

E ng in ee ri ng

P ro vi si on in g

O ff ic e

5.

2.

2.

Se rv ic eN ow

(S N

) I n te rf ac e

5.

2.

2.

Se rv ic eN ow

(S N

) I n te rf ac e

5.

2.

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eB on di ng w it h Ca rr ie r (V en d or

Sy st em s

(R eq ui re d

5.

2.

2.

eB on di ng w it h Ca rr ie r (V en d or

Sy st em s

(R eq ui re d eT

EM

S Sy st em

(e B on d

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E n d U se r

O p e ra ti o n s

(E U

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In fr as tr u ct u re O p e ra ti o n s (I

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E n d U se r

O p e ra ti o n s

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In fr as tr u ct u re O p e ra ti o n s (I

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5.2.1.3 Procurement and Order (Provisioning) Management

5.2.1.2 Assets and Inventory

Management

5.2.1.1 Access Management

5.2.1.6 Business Analytics, Business Intelligence, and Reporting &

5.2.2.2 eBonding with Carrier Systems (B2B)

5.2.1.4 Invoice Processing (Expense Management)

Start

End User Creates New Service Now

Request Ticket

5.2.1.5 Contract

Management

Contract Staute+VOA+FITA RA review process

Financial –

Activation+UFR+

Project name etc.

Sends Order Receipt

Acknowledgement (ORA), upon receipt within 1 Business day

Sends Service Order

Confirmation

(SOC).

Confirms Order is within scope of contract. Within 5 business days.

Engineering Review

Execute Service

Order

Sends Service Order Completion

Notice (SOCN).

Installed and tested by Vendor, ready for service, and trigger to start billing.

eTEMs Service Request Ticket Validated and

Created

D ep ar tm en t o f

V et er an s A ff ai rs

Transmit Order

Validated Request eTEMS ConOps v1.0

Generate Daily Exceptions and Variance Report

Process Invoice

Sends Firm Order Commitment

Notice (FOCN).

Provides excepted delivery date for order, based on

LEC

commitments.

Mitigate flagged Invoices

Alert sent to Service Now, SN ticket updated, and User notified.

Occurs when a Request: is Rejected, Approved (Validated), Executed (turned into a

Service Order), Cancelled, or Completed (Closed).

Government Approval

Pre-eTEMS Work Performed by VA

Close eTEMS Ticket

User Dashboard, Search, Canned and Custom Reporting

Data Management - Update Data

Elements in Order Record

Certify Invoices

Perform Circuit Operations and Maintenance

SD WAN & Provisioning

Defined Template

Additional Provisioning Templates needed

See attachment A, of the eTEMS

PWS

Required Data Elements transmitted to eTEMS

Template in work;

conforms to Form

90-2237