P01 Acronym List.docx
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- Solicitation number
- 36C10A25Q0090
About this file
This file is an acronym definition list supporting the Infrastructure Operations Franchise Fund (IO/IOS) Franchise Business Office (FBO) contract opportunity for the Department of Veterans Affairs Technology Acquisition Center Austin. The document provides standardized terminology and abbreviations used throughout the contract documentation and performance requirements for infrastructure operations support services.
The acronym list encompasses approximately 180 terms organized alphabetically, covering multiple functional areas critical to data center and infrastructure management operations. Key subject areas include: data center infrastructure and management (DCIM, HVAC, CRAC, CRAH, PDU, UPS); IT service management frameworks (ITIL, ITSM, SLA, OLA); security and compliance standards (FISMA, DISA STIG, NIST, Section 508, HIPAA); monitoring and management tools (BigFix, Dynatrace, EcoStruxure, Nlyte, ServiceNow); cloud platforms (AWS, Azure, VPC); database and data management technologies (SQL, RDS, EDW, PITR); disaster recovery and redundancy models (N+1, 2N, RTO, RPO); and organizational/project management concepts (RACI, WBS, ADKAR, OCM). The list also defines references to specific VA facility locations including the Austin Enterprise Data Center (AEDC), Philadelphia Enterprise Data Center (PEDC), Cleveland (CLE), and Orlando (ORL) regional data centers, along with various IT centers serving these locations. This standardized vocabulary ensures consistent communication and understanding across all contract stakeholders involved in infrastructure operations support services delivery.
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Infrastructure Operations MATOC Acronym Definition List
| Acronym |
| Full Spelling |
| 2N |
| Redundancy model (full duplication of components) |
| 508 |
| Section 508 (U.S. federal accessibility standard) |
| ACAS |
| Assured Compliance Assessment Solution |
| ADKAR |
| Awareness, Desire, Knowledge, Ability, Reinforcement (Change Management Model) |
| AEDC |
| Austin Enterprise Data Center |
| AEDCITC |
| Austin Enterprise Data Center – Information Technology Center |
| AITC |
| Austin Information Technology Center |
| AI/ML |
| Artificial Intelligence / Machine Learning |
| AQL |
| Acceptable Quality Level |
| ASHRAE |
| American Society of Heating, Refrigerating and Air-Conditioning Engineers |
| ATO |
| Authorization to Operate |
| ATS |
| Automatic Transfer Switch |
| AWS |
| Amazon Web Services |
| Azure |
| Microsoft Azure |
| BD |
| Business Days |
| BI |
| Business Intelligence |
| BigFix |
| IBM BigFix (endpoint management tool) |
| BMS |
| Building Management System |
| CAM |
| Customer Agreement Management |
| CAP |
| Corrective Action Plan |
| CAT6 |
| Category 6 (Ethernet cabling standard) |
| CE |
| Chief Engineer |
| CFD |
| Computational Fluid Dynamics |
| CI/CD |
| Continuous Integration / Continuous Deployment |
| CLE |
| Cleveland (Regional Data Center location code) |
| COP |
| Common Operational Picture |
| COR |
| Contracting Officer’s Representative |
| CMDB |
| Configuration Management Database |
| CPI |
| Critical Priority Incident |
| CRAC |
| Computer Room Air Conditioner |
| CRAH |
| Computer Room Air Handler |
| CRISP |
| Continuous Readiness in Information Security Program |
| CRRC |
| Capital Region Readiness Center |
| CSI |
| Continual Service Improvement |
| CSAT |
| Customer Satisfaction |
| DAX |
| Data Analysis Expressions |
| DCCE |
| Data Center and Cloud Engineering |
| DCIM |
| Data Center Infrastructure Management |
| DISA STIG |
| Defense Information Systems Agency Security Technical Implementation Guide |
| DMSL |
| Document Management and Standards Library |
| DR |
| Disaster Recovery |
| Dynatrace |
| Dynatrace (monitoring tool) |
| EcoStruxure |
| EcoStruxure (BMS/monitoring platform) |
| EDC |
| Enterprise Data Center |
| EDW |
| Enterprise Data Warehouse |
| FDCEA |
| Federal Data Center Enhancement Act of 2023 |
| FBO |
| Franchise Business Office |
| FF |
| Franchise Fund |
| FIR |
| Facility Infrastructure Reporting |
| FinOps |
| Financial Operations |
| FISMA |
| Federal Information Security Management Act |
| GAO |
| Government Accountability Office |
| HEDCITC |
| Hines Enterprise Data Center – Information Technology Center |
| HIPAA |
| Health Insurance Portability and Accountability Act |
| HITC |
| Hines Information Technology Center |
| HPI |
| High Priority Incident |
| HVAC |
| Heating, Ventilation, and Air Conditioning |
| IAM |
| Identity and Access Management |
| IaC |
| Infrastructure as Code |
| I/O |
| Input / Output |
| ICAMP |
| Information Central Analytics and Metrics Platform |
| IO or IOS |
| Infrastructure Operations, Infrastructure Operations Services |
| IO&E |
| Infrastructure Optimization & Engineering |
| ITC |
| Information Technology Center |
| ITIL |
| Information Technology Infrastructure Library |
| ITSM |
| Information Technology Service Management |
| KEDB |
| Known Error Database |
| KEV |
| Known Exploited Vulnerability |
| KM |
| Knowledge Management |
| KPI |
| Key Performance Indicator |
| LDOM |
| Logical Domain |
| LMS |
| Learning Management System |
| LOE |
| Level of Effort |
| LOTO |
| Lockout/Tagout |
| M |
| Power Query M Language |
| MFA |
| Multi-Factor Authentication |
| MTBF |
| Mean Time Between Failures |
| MTTR |
| Mean Time to Repair |
| NEC |
| National Electrical Code |
| NFPA |
| National Fire Protection Association |
| NIST |
| National Institute of Standards and Technology |
| Nlyte |
| Nlyte (DCIM/Energy Optimizer platform) |
| N+1 |
| Redundancy model (one additional component for failover) |
| NPS |
| Net Promoter Score |
| OLA |
| Operational Level Agreement |
| OLS |
| Object-Level Security |
| OLTP |
| Online Transaction Processing |
| OCM |
| Organizational Change Management |
| OEM |
| Oracle Enterprise Manager |
| OMB |
| Office of Management and Budget |
| ORL |
| Orlando (Regional Data Center location code) |
| OS |
| Operating System |
| PACs |
| Physical Access Control System / Picture Archiving and Communication System (Vista Imaging) |
| PACS |
| Physical Access Control System / Picture Archiving and Communication System (Vista Imaging) |
| PCE |
| Project Controls & Engineering |
| PDU |
| Power Distribution Unit |
| PEDC |
| Philadelphia Enterprise Data Center |
| PEDCITC |
| Philadelphia Enterprise Data Center – Information Technology Center |
| PIDLM |
| Platform Infrastructure Decommissioning and Lifecycle Modernization |
| PIDLMS |
| Platform Infrastructure Decommissioning and Lifecycle Modernization Support |
| PITC |
| Philadelphia Information Technology Center |
| PITR |
| Point-in-Time Restore |
| PIV |
| Personal Identity Verification |
| PM |
| Preventive Maintenance / Project Management |
| PMP |
| Project Management Professional |
| POA&M |
| Plan of Actions and Milestones |
| PSAC |
| Personnel Security Access Control |
| PUE |
| Power Usage Effectiveness |
| QoQ |
| Quarter over Quarter |
| QFSDP |
| Quarterly Full Stack Deployment Patch |
| RACI |
| Responsible, Accountable, Consulted, Informed |
| RCA |
| Root Cause Analysis |
| RBAC |
| Role-Based Access Control |
| RDC |
| Regional Data Center |
| RDS |
| Relational Database Service |
| RHEL |
| Red Hat Enterprise Linux |
| RI/CUD |
| Reserved Instances / Committed Use Discounts |
| RLS |
| Row-Level Security |
| RM |
| Revenue Management |
| RPO |
| Recovery Point Objective |
| RTO |
| Recovery Time Objective |
| SBAR |
| Situation–Background–Assessment–Recommendation |
| SIAM |
| Service Integration and Management |
| SIP |
| Service Improvement Plan |
| SLA |
| Service Level Agreement |
| SME |
| Subject Matter Expert |
| SNOW |
| ServiceNow |
| SOP |
| Standard Operating Procedure |
| SQL |
| Structured Query Language |
| SRM |
| Storage Resource Management |
| SSH |
| Secure Shell |
| STIG |
| Security Technical Implementation Guide |
| TDE |
| Transparent Data Encryption |
| TEAM |
| Telecommunications, Electrical, Architectural, and Mechanical |
| Tier III |
| Uptime Institute Tier III |
| TLS |
| Transport Layer Security |
| TO |
| Task Order |
| TRM |
| Technical Reference Model |
| UPS |
| Uninterruptible Power Supply |
| USAccess |
| U.S. Access System |
| VA |
| Department of Veterans Affairs |
| Visio |
| Microsoft Visio |
| VNet |
| Virtual Network |
| VPC |
| Virtual Private Cloud |
| VMware |
| VMware vSphere (virtualization platform) (Broadcom) |
| WBS |
| Work Breakdown Structure |
| WCAG |
| Web Content Accessibility Guidelines |
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