Enterprise IT infrastructure Support Services RFI 10-7.pdf

1. Introduction

This Request for Information (RFI) is issued for conducting market research and planning purposes only. It does not constitutes a Request for Quote (RFQ), Request for

Proposal (RFP), or any commitment by the Government to issue such requests in the future. It does not obligate the Government to award a contract, nor does it restrict the

Government in its ultimate acquisition approach. In accordance with Federal Acquisition

Regulation (FAR) 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract.

The purpose of this RFI is to identify qualified vendors, capable of providing enterprise

IT infrastructure support services. The objective is to ascertain industry capabilities and best practices that can enhance the delivery, performance, and cost-effectiveness of infrastructure operations within a hybrid IT environment. This effort aims to support the

VA’s mission by ensuing the underlying IT infrastructure is secure, scalable, resilient, and compliant with federal IT modernization goals. Any future contract/orders stemming from this market research will result from a competitive process.

The Government is not responsible for any cost incurred by industry in providing this information. All expenses associated with responding to this RFI will be solely at the vendor's expense. Non-response to this RFI does not preclude participation in any future solicitation. All submitted information becomes Government property and will not be returned. Vendors are responsible for marking proprietary, restricted or competition-sensitive information contained in their responses. The VA is has no obligation to provide feedback or contact the respondents for clarification of submitted information.

2. RFI Response Instructions

Interested vendors are requested to provide the following information:

A. Provide Company Information:

• Company Name

• CAGE/Unique Entity ID (formerly DUNS) registered in SAM/VetBiz.gov

• Business Size and Status under North American Industry Classification (NAICS)

541512 (or alternate NAICS with rationale)

• Contract Vehicles (e.g. Government-wide Acquisition Contracts, Federal Supply Schedules, National Aeronautics and Space Administration (NASA) Solutions for Enterprise Wide Procurement (SEWP) VI, etc) to assist in determining acquisition strategy.

• Socioeconomic Status (if applicable).

• Company Address

• Point of Contact (Name, Telephone Number, Email Address)

B. Technical Approach 20 pages

VA reserves the right to not reply to any emails, responses, questions, and/or materials submitted in response to this notice. Mark your response as "Proprietary Information" if the information included is business sensitive and/or includes trade secrets. Responses shall not exceed 20 pages total, inclusive of all questions and answers. Responses shall be prepared in Microsoft Word with standard 8.5 x 11-inch page format (charts may be landscaped but must be on 8.5 x 11- inch page format) and shall be in Times New

Roman, font size (12), with 1" margins. All pages for the response shall be appropriately numbered and identified with the announcement number. The email file size limitation shall be no more than 40MB.

Provide a high-level description of your company’s approach to delivering enterprise IT infrastructure support services, addressing the areas in Sections 3–5.

C. Rough Order of Magnitude (ROM)

Provide catalog pricing and a ROM estimate aligned with your proposed technical approach.

Submission Deadline: Responses shall be submitted electronically by 1:00 PM

EST on October 21, 2025, to:

Contract Specialist: Anthony.Araujo@va.gov

Contracting Officer: Claudetta.Smith@va.gov

3. Objectives

The Contractor shall provide comprehensive IT infrastructure support services enabling the Government to:

• Ensure reliable, secure, and efficient operations of enterprise IT systems, networks, databases, and storage.

• Support hybrid environments, including on-premises data centers and multi-cloud platforms.

• Improve service delivery through automation, performance monitoring, and continuous improvement.

• Maintain cybersecurity compliance and audit readiness across all infrastructure layers.

• Drive innovation through emerging technologies, data insights, and scalable solutions.

• Achieve measurable outcomes aligned with mission priorities, including cost efficiency, system availability, and user satisfaction.

4. Functional Areas of Support

Services may include, but are not limited to:

Application Hosting:

• Operational support for enterprise applications hosted across hybrid (cloud and on-premises) environments.

• Management of cloud platforms, including provisioning, monitoring, automation, and cost control.

• Administration and support for enterprise systems, storage, and production environments.

Application Services:

• Support for vulnerability management, compliance, security operations, and audit readiness.

• Physical database support

Engineering and Support Services:

• Data Center: Operations, modernization, and connectivity support for enterprise data centers and distributed sites.

• Customer & Stakeholder Engagement: Communication, reporting, and outreach to ensure alignment with user needs and organizational goals.

5. Desired Outcomes

The VA seeks the following high-level outcomes:

• Improved system performance, availability, and reliability.

• Enhanced security posture and compliance.

• Increased automation and operational efficiency.

• Reduced total cost of ownership.

• Improved stakeholder satisfaction and transparency.

• Scalable, adaptable infrastructure to meet evolving needs.

6. Industry Feedback Requested

Vendors are asked to provide feedback on:

Structuring Outcomes-Based IT Contracts

The Government seeks proven strategies for structuring IT contracts around outcomes rather than traditional service delivery models. How can contracts be designed to deliver measurable value to both the Government and offerors while promoting innovation, flexibility, and accountability? The Government is considering whether a single-award or multiple-award approach would better support its objectives. If the contract were to be split into multiple awards, what are the recommended strategies for:

• Dividing functional areas while maintaining integration and interoperability?

• Managing interdependencies between contractors to ensure seamless service delivery and accountability?

• Structuring performance metrics across multiple vendors to align with shared outcomes?

• Minimizing duplication of effort and ensuring cost-effectiveness in a multi-award environment?

Structuring Complex IT Infrastructure Requirements

VA’s infrastructure needs span multiple domains—including cloud and on-prem hosting, identity services, cybersecurity, data center operations, engineering, and operational support. What are the most effective methods for structuring these requirements to ensure integration, manageability, and performance accountability?

Defining and Measuring High-Value IT Outcomes

To support mission success, the Government must define IT outcomes that are meaningful, measurable, and aligned with strategic goals. What approaches or frameworks best support the identification and tracking of high-value outcomes across diverse infrastructure services?

Leveraging Innovation in Service Delivery

The Government is exploring opportunities to improve performance, scalability, and cost-effectiveness through innovation. What emerging technologies, automation strategies, or service delivery models should be considered to modernize infrastructure operations?

Establishing Effective Contractual Terms and Conditions

Clear roles, responsibilities, and performance expectations are critical to successful outcomes-based contracting. What contractual terms, conditions, or incentive mechanisms best support accountability, cost control, and continuous improvement?

The current baseline PWS is attached for review and comment from industry. The synopsis is the desired-to-be state of the organization and is not in its entirety applied to the baseline PWS provided. The VA is seeking industry’s assistance in making recommendations to ensure the desired state is best applied to future release PWS in an effort to focus on outcome-based performance and reduce scope that focuses on program project management.

7. Place of Performance

Services may be required at various Government-operated data centers, regional facilities, and remote/cloud environments.

Primary locations (subject to change) include:

• Austin, TX

• Hines, IL

• Philadelphia, PA

• Falling Waters, WV

• Quantico, VA

• Additional regional and remote sites as needed

8. Additional Instructions

All proprietary or company-confidential information shall be clearly marked on each page containing such material.