ATTACHMENT_9,_PAST_PERFORMANCE_QUESTIONNAIRE,_20171016.docx

FOR OFFICIAL USE ONLY

SOLICITATION NUMBER: 33310517R0020

THE JOHN F. KENNEDY CENTER FOR THE PERFORMING ARTS

JFK MEMORIAL DESIGN AND DEVELOPMENT PROGRAM

PAST PERFORMANCE QUESTIONNAIRE

ATTACHMENT 9

OCTOBER 16, 2017

THE JOHN F. KENNEDY CENTER FOR THE PERFORMING ARTS

JFK MEMORIAL DESIGN AND DEVELOPMENT PROGRAM

PLACEMAKER PAST PERFORMANCE QUESTIONNAIRE

In support of a Source Selection being conducted by The John F. Kennedy Center For The Performing Arts (a Federal facility), please complete the following questionnaire, Section I – VI, to the best of your knowledge and RESPOND BY EMAIL TO hrbrown@kennedy-center.org WITHIN 48 HOURS OF RECEIPT. If you feel that someone else in your organization would have greater cognizance for some or all of the questions, please have that individual respond to the questions. Names of individuals providing reference information shall not be revealed in accordance with FAR 15.306(e)(4). You are also requested to sign and date the form upon completion. Please email Hodford R. Brown at hrbrown@kennedy-center.org or call him at 202-416-7953 if you have any questions. Your participation will be invaluable and is appreciated.

SECTION I – OFFEROR

OFFEROR ORGANIZATION NAME:

POINT OF CONTRACT & TITLE:

ADDRESS:

TELEPHONE NUMBER:

EMAIL ADDRESS:

SECTION II – CUSTOMER IDENTIFICATION INFORMATION

CUSTOMER:

CONTRACT NUMBER:

CONTRACT TYPE:

CONTRACTING OFFICER:

ADDRESS:

TELEPHONE NUMBER:

EMAIL ADDRESS:

PROJECT MANAGER

ADDRESS:

TELEPHONE NUMBER:

EMAIL ADDRESS:

SECTION III – CUSTOMER PROVIDED INFORMATION

A. PROJECT TITLE:

B. CONTRACT AWARD DATE:

C. PROJECT LOCATION & ADDRESS:

D. SHORT DESCRIPTION OF WORK PERFORMED AND THE CONTRACTOR’S ASSOCIATION WITH THE PROJECT (PRIME CONTRACTOR OR SUBCONTRACTOR):

E. WHAT APPROXIMATE PERCENTAGE OF THE PROJECT WAS YOUR DIRECT RESPONSIBILITY?

F. ORIGINAL CONTRACT VALUE:

G. FINAL CONTRACT VALUE:

H. MAJOR CAUSE FOR DIFFERENCE IN ORIGINAL AND FINAL COST AND DURATION:

SECTION IV – PERFORMANCE ASSESSMENT

The standards (Outstanding, Highly Satisfactory, Satisfactory, Marginal, Unsatisfactory) are provided to assist you in determining the grade which you feel is most appropriate based upon your experience with the contracting firm.

1. BUSINESS PRACTICES: (Please circle and comment as appropriate)

Outstanding: The Contractor was proactive in insuring that no management or administrative issues were unresolved and that no customer concerns were left unaddressed. The Contractor displayed a cooperative, business-like behavior and attempted to initiate only substantive change proposals which were needed to meet the customer’s requirements.

Highly Satisfactory: The Contractor utilized sound business practices in responding to the Contracting Officer and COR on inquiries of a management or administrative nature to include any emergencies. The Contractor displayed a cooperative, business-like behavior and attempted to initiate only substantive change proposals which were needed to meet the customer’s requirements.

Satisfactory: With minor influence by customer personnel, the Contractor was responsive to management or administrative inquiries. The Contractor displayed a somewhat cooperative, business-like behavior and attempted to initiate change proposals which the contractor felt were needed to meet the Government’s requirements.

Marginal: With aggressive customer involvement, the contractor would provide responses to management and administrative inquiries. The Contractor displayed a somewhat uncooperative, unprofessional-like behavior and attempted to initiate unnecessary changes.

Unsatisfactory: The contractor failed to be responsive to the Contracting Officer or COR on inquiries of a management or administrative nature. The contractor behaved in an uncooperative and argumentative manner and attempted to initiate numerous unnecessary change proposals.

Outstanding Highly Satisfactory Satisfactory Marginal Unsatisfactory

Comments:

2. KEY PERSONNEL: (Please circle and comment as appropriate)

Outstanding: Key management and a skilled workforce enabled the contractor to exceed contract requirements.

Highly Satisfactory: The contractor utilized their key management and skilled workforce personnel to meet the contract requirements effectively and efficiently.

Satisfactory: With minor customer oversight, the contractor’s key management and workforce met contract requirements.

Marginal: The contractor failed to meet some of the contract requirements because of ineffective and inefficient key management and/or skilled workforce personnel.

Unsatisfactory: Contract requirements were not met even with customer intervention due to ineffective management and personnel.

Outstanding Highly Satisfactory Satisfactory Marginal Unsatisfactory

Comments:

3. TIMELINESS OF PERFORMANCE: (Please circle and comment as appropriate)

Outstanding: Performance was always accomplished in accordance with the performance schedule.

Highly Satisfactory: Performance was normally accomplished in accordance with the performance schedule.

Satisfactory: Performance was usually accomplished in accordance with the performance schedule but required customer oversight.

Marginal: Performance was often not accomplished in accordance with the performance schedule but and required frequent customer oversight.

Unsatisfactory: Performance required constant customer oversight.

Outstanding Highly Satisfactory Satisfactory Marginal Unsatisfactory

Comments:

4. QUALITY OF WORK: (Please circle and comment as appropriate)

Outstanding: Contractor performance exceeded expectations.

Highly Satisfactory: Contractor performance met expectations with minimum customer oversight.

Satisfactory: Contractor performance usually met expectations but required some oversight.

Marginal: Aggressive oversight was required to ensure performance.

Unsatisfactory: In spite of aggressive customer oversight, performance was unacceptable.

Outstanding Highly Satisfactory Satisfactory Marginal Unsatisfactory

Comments:

5. CUSTOMER SATISFACTION: (Please circle and comment as appropriate)

Outstanding: Customer expressed admiration of the contractor’s performance and stated would be happy if contractor obtained future projects.

Highly Satisfactory: Customers expressed verbal or written appreciation of the contractor’s performance.

Satisfactory: Customer expressed no displeasure with performance of the contractor.

Marginal: Customer dissatisfaction with service as evidenced by frequent documentation and/or letters.

Unsatisfactory: Customer dissatisfaction with service as evidenced by show cause and/or cure notice or equivalent.

Outstanding Highly Satisfactory Satisfactory Marginal Unsatisfactory

Comments:

SECTION V – PERFORMANCE SUMMARIZATION

Please circle the letter next to the statement that best describes your experience with the contractor:

A. They are an outstanding contractor in every respect. Problems were solved in a spirit of teamwork. Quality work, timely actions and complete documentation were routinely achieved. We would pay a premium price to contract with them again.

B. They are an above average contractor whom we would not hesitate to enter into a contract with. Problems encountered were minor and solutions were found with little difficulty.

C. They were an average contractor who met the requirements of the contract. Performance deficiencies improved when identified by the customer.

D. They were a below average contractor. Numerous problems developed that were a result of their lack of cooperation and failure to perform work, as required. An aggressive inspection program was required to ensure compliance.

E. They were a poor contractor. We would not want to contract with this firm again.

SECTION VI - COMMENTS

1. Were there any unusual conditions or requirements in the contract?

2. Were all deliverables submitted in a timely manner?

3. Did your assessment of the risk associated with successful performance and completion of the work change between initial award and final acceptance.

4. Is there any other information you have relative to the contractor’s performance?

SIGNATURE DATE:

We appreciate the time you have spared from your busy schedule. If we can return the favor for any of your future procurements, please keep us in mind. The telephone number for the Contracting Officer, Peter G. Smingler is 202-416-7993.

THE JOHN F. KENNEDY CENTER FOR THE PERFORMING ARTS

JFK MEMORIAL DESIGN AND DEVELOPMENT PROGRAM

ARCHITECT-ENGINEER PAST PERFORMANCE QUESTIONNAIRE

In support of a Source Selection being conducted by The John F. Kennedy Center For The Performing Arts (a Federal facility), please complete the following questionnaire, Section I – VI, to the best of your knowledge and RESPOND BY EMAIL TO hrbrown@kennedy-center.org WITHIN 48 HOURS OF RECEIPT. If you feel that someone else in your organization would have greater cognizance for some or all of the questions, please have that individual respond to the questions. Names of individuals providing reference information shall not be revealed in accordance with FAR 15.306(e)(4). You are also requested to sign and date the form upon completion. Please email Hodford R. Brown at hrbrown@kennedy-center.org or call him at 202-416-7953 if you have any questions. Your participation will be invaluable and is appreciated.

SECTION I – OFFEROR

OFFEROR ORGANIZATION NAME:

POINT OF CONTRACT & TITLE:

ADDRESS:

TELEPHONE NUMBER:

EMAIL ADDRESS:

SECTION II – CUSTOMER IDENTIFICATION INFORMATION

CUSTOMER:

CONTRACT NUMBER:

CONTRACT TYPE:

CONTRACTING OFFICER:

ADDRESS:

TELEPHONE NUMBER:

EMAIL ADDRESS:

PROJECT MANAGER

ADDRESS:

TELEPHONE NUMBER:

EMAIL ADDRESS:

SECTION III – CUSTOMER PROVIDED INFORMATION

A. PROJECT TITLE:

B. CONTRACT AWARD DATE:

C. PROJECT LOCATION & ADDRESS:

D. SHORT DESCRIPTION OF WORK PERFORMED AND THE CONTRACTOR’S ASSOCIATION WITH THE PROJECT (PRIME CONTRACTOR OR SUBCONTRACTOR):

E. WHAT APPROXIMATE PERCENTAGE OF THE PROJECT WAS YOUR DIRECT RESPONSIBILITY?

F. ORIGINAL CONTRACT VALUE:

G. FINAL CONTRACT VALUE:

H. MAJOR CAUSE FOR DIFFERENCE IN ORIGINAL AND FINAL COST AND DURATION:

SECTION IV – PERFORMANCE ASSESSMENT

The standards (Outstanding, Highly Satisfactory, Satisfactory, Marginal, Unsatisfactory) are provided to assist you in determining the grade which you feel is most appropriate based upon your experience with the contracting firm.

1. BUSINESS PRACTICES: (Please circle and comment as appropriate)

Outstanding: The Contractor was proactive in insuring that no management or administrative issues were unresolved and that no customer concerns were left unaddressed. The Contractor displayed a cooperative, business-like behavior and attempted to initiate only substantive change proposals which were needed to meet the customer’s requirements.

Highly Satisfactory: The Contractor utilized sound business practices in responding to the Contracting Officer and COR on inquiries of a management or administrative nature to include any emergencies. The Contractor displayed a cooperative, business-like behavior and attempted to initiate only substantive change proposals which were needed to meet the customer’s requirements.

Satisfactory: With minor influence by customer personnel, the Contractor was responsive to management or administrative inquiries. The Contractor displayed a somewhat cooperative, business-like behavior and attempted to initiate change proposals which the contractor felt were needed to meet the Government’s requirements.

Marginal: With aggressive customer involvement, the contractor would provide responses to management and administrative inquiries. The Contractor displayed a somewhat uncooperative, unprofessional-like behavior and attempted to initiate unnecessary changes.

Unsatisfactory: The contractor failed to be responsive to the Contracting Officer or COR on inquiries of a management or administrative nature. The contractor behaved in an uncooperative and argumentative manner and attempted to initiate numerous unnecessary change proposals.

Outstanding Highly Satisfactory Satisfactory Marginal Unsatisfactory

Comments:

2. KEY PERSONNEL: (Please circle and comment as appropriate)

Outstanding: Key management and a skilled workforce enabled the contractor to exceed contract requirements.

Highly Satisfactory: The contractor utilized their key management and skilled workforce personnel to meet the contract requirements effectively and efficiently.

Satisfactory: With minor customer oversight, the contractor’s key management and workforce met contract requirements.

Marginal: The contractor failed to meet some of the contract requirements because of ineffective and inefficient key management and/or skilled workforce personnel.

Unsatisfactory: Contract requirements were not met even with customer intervention due to ineffective management and personnel.

Outstanding Highly Satisfactory Satisfactory Marginal Unsatisfactory

Comments:

3. TIMELINESS OF PERFORMANCE: (Please circle and comment as appropriate)

Outstanding: Performance was always accomplished in accordance with the performance schedule.

Highly Satisfactory: Performance was normally accomplished in accordance with the performance schedule.

Satisfactory: Performance was usually accomplished in accordance with the performance schedule but required customer oversight.

Marginal: Performance was often not accomplished in accordance with the performance schedule but and required frequent customer oversight.

Unsatisfactory: Performance required constant customer oversight.

Outstanding Highly Satisfactory Satisfactory Marginal Unsatisfactory

Comments:

4. QUALITY OF WORK: (Please circle and comment as appropriate)

Outstanding: Contractor performance exceeded expectations.

Highly Satisfactory: Contractor performance met expectations with minimum customer oversight.

Satisfactory: Contractor performance usually met expectations but required some oversight.

Marginal: Aggressive oversight was required to ensure performance.

Unsatisfactory: In spite of aggressive customer oversight, performance was unacceptable.

Outstanding Highly Satisfactory Satisfactory Marginal Unsatisfactory

Comments:

5. CUSTOMER SATISFACTION: (Please circle and comment as appropriate)

Outstanding: Customer expressed admiration of the contractor’s performance and stated would be happy if contractor obtained future projects.

Highly Satisfactory: Customers expressed verbal or written appreciation of the contractor’s performance.

Satisfactory: Customer expressed no displeasure with performance of the contractor.

Marginal: Customer dissatisfaction with service as evidenced by frequent documentation and/or letters.

Unsatisfactory: Customer dissatisfaction with service as evidenced by show cause and/or cure notice or equivalent.

Outstanding Highly Satisfactory Satisfactory Marginal Unsatisfactory

Comments:

SECTION V – PERFORMANCE SUMMARIZATION

Please circle the letter next to the statement that best describes your experience with the contractor:

A. They are an outstanding contractor in every respect. Problems were solved in a spirit of teamwork. Quality work, timely actions and complete documentation were routinely achieved. We would pay a premium price to contract with them again.

B. They are an above average contractor whom we would not hesitate to enter into a contract with. Problems encountered were minor and solutions were found with little difficulty.

C. They were an average contractor who met the requirements of the contract. Performance deficiencies improved when identified by the customer.

D. They were a below average contractor. Numerous problems developed that were a result of their lack of cooperation and failure to perform work, as required. An aggressive inspection program was required to ensure compliance.

E. They were a poor contractor. We would not want to contract with this firm again.

SECTION VI - COMMENTS

1. Were there any unusual conditions or requirements in the contract?

2. Were all deliverables submitted in a timely manner?

3. Did your assessment of the risk associated with successful performance and completion of the work change between initial award and final acceptance.

4. Is there any other information you have relative to the contractor’s performance?

SIGNATURE DATE:

We appreciate the time you have spared from your busy schedule. If we can return the favor for any of your future procurements, please keep us in mind. The telephone number for the Contracting Officer, Peter G. Smingler is 202-416-7993.

FOR OFFICIAL USE ONLY

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