Industry_Day_Presentation_-_MM_3.10.pptx
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- Solicitation number
- 3-10-Field-Service-Manager-Sources-Sought
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FSM Industry Presentation
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| File | Type | Posted |
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| FSM_Scorecard_Presentation.pptx | PPTX presentation | |
| 3.10_FSM_Industry_Day_attendance.pdf | ||
| Questions.pdf | ||
| Attachment_1_3.10-FSM-HOC-Map.png | PNG image | |
| 3.10_Field_Service_Manager_Official_Sources_Sought_Notice_post.pdf |
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U.S. Department of Housing and Urban Development
3.10 Field Service Management (FSM) Industry Day
May 12, 2016
M&M III
An Overview of the Program Requirements for Field Service Manager Contracts (3.10)
| Key Components of M&M III Program |
| Mortgagee compliance, property maintenance, and property marketing functions are separated to allow for a system of checks and balances amongst respective contractors. |
| HUD has a centralized case management application (P260) and Internet bidsite (HUDHomestore.com) to provide real-time property data, improve bid analysis, and ensure oversight controls. |
| System of single contractors, operating in exclusive areas, to improve operational efficiency, increase response times to changing market conditions, and decrease operating costs. |
An Overview of M&M III: Program Functions M&M III Property Disposition Structure
Mortgagee Compliance Manager:
Field Service Manager:
Asset Manager:
Ensures mortgagees meet property conveyance standards
Responsible for time extension requests, title reviews, etc.
Maintains and Preserves the property on an ongoing basis
Manages the payment of property charges
Directs the marketing and sale of the REO property
Establishes relationship with local broker/selling agents
An Overview of M&M III: Program Functions Roles of the Field Service Manager
Services at Acquisition
Bi-Weekly Inspections
Enhancements/Repairs
Maintain thru Closing
Initial Services
Point of Contact
Assess Conveyance Condition & Prepare 3 Part Inspection (HPIR)
On-going Maintenance
Routine Services
Secure the Property
An Overview of M&M III: HUD Technology P260 Case Management System and Bidsite REO case management is centralized into one system versus separate contractor owned and run systems
REO listings are centralized in a web-based system and electronic bid site versus separate designs per contract area or contractor
Allows for the ability of all stakeholders to determine the AM and FSM assigned to the property
P260 Case Management System
HUDHomestore.com
An Overview of M&M III: Contract Areas M&M III Contract Area Map
An Overview of M&M III: 3.10 Solicitation Areas Contract Areas Specific to 3.10
An Overview of M&M III: Accountability What HUD Expects
Efficient, capable contractors that can address the local contract area challenges
Increased Net Return due to vendor pricing competition
Improved management, marketing, and sales of REO properties
Enhanced customer service to those interested in properties and HUD.
An Overview of M&M III: Additional Resources www.hud.gov/fha Please visit the main website for more information on the latest FHA programs:
More information surrounding FHA policy is also available at the following location:
http://www.hud.gov/offices/adm/ hudclips/index.cfm
An Overview of M&M III: Question and Answer If you have questions about the M&M III program or FSM operations, FHA representatives in attendance:
| Ralph Jackson, REO Director, Atlanta HOC |
| Tammy Massone, REO Director, Santa Ana HOC |
Principal representatives in HUD HQ for the REO program are:
Ivery Himes, Director, Office of Single Family Asset Management (SFAM) Thomas Kumi, Director of REO, HUD HQ, SFAM Melissa Fobbs, melissa.a.fobbs@hud.gov, Principal AM GTR Peter Jackson, peter.e.jackson@hud.gov, Principal FSM GTR image1.png image2.jpeg image3.wmf image4.wmf image5.png image6.png image7.png image8.png image9.wmf
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