FSM_Scorecard_Presentation.pptx

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3. 10 Field Service Manager- Property Maintenance & Preservation Services
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3-10-Field-Service-Manager-Sources-Sought
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HUD FSM Scorecard Metric Review

FSM #1 – PERCENTAGE OF Cases IN READY TO SHOW CONDITION Minimum Satisfactory Rating = 95% of properties must move to Step 1c within 7 calendar days

Report Calculation

Scale

>= 97%Exceeding
95 – 96.99%Satisfactory
< 95%Not Satisfactory

Notes HUD Vacant Date used instead of FSM Assignment Date for prior custodial properties If GTR has not approved the “Property – Not in Ready to Show” WON by the 10th day of the month, the WON will not be taken into consideration for the metric

FSM #2 – HPIR Completed and submitted timely Minimum Satisfactory Rating = Submitted within 7 days of property assignment. For Custodial properties, submitted within 2 days of assignment

>= 97%Exceeding
95 – 96.99%Satisfactory
< 95%Not Satisfactory

Notes Custodial Property HPIR’s are due (HPIR Creation Date) within 2 days of FSM Assignment Date. There is a 1 day grace period.

HUD Vacant HPIR’s are due (Parts I, II, III) within 7 days of the FSM Assignment Date (or HUD Vacant Date if the property moved from Custodial to HUD Vacant). There is a 1 day grace period.

Cases promoted to step 3a or 3 within 7 days of FSM Assignment are excluded Major Federal Holidays are excluded from the calculation Cases can have multiple HPIR’s due in the reporting period if the property changes from CS to HV within the period

FSM #3 – Routine inspections and supporting documentation submitted timely Minimum Satisfactory Rating = 95% of Routine Inspections performed On-Time

Total # of Routine Inspections Completed On-Time in the Reporting Period
Total # of Routine Inspections Due in the Reporting Period

Scale

>= 97%Exceeding
95 – 96.99%Satisfactory
< 95%Not Satisfactory

Notes An Inspection is considered Completed On-Time, if the Inspection Date, P260 Inspection Creation Date and Inspection Attachment Upload Date are within days 10-14 of the Inspection Period. Additionally, if the Inspection was created in the Portal, the FSM Approval Date must be within days 10-14 of the Inspection Period. There is a one day grace period following the due date.

Inspections are counted in the reporting period if the due date falls between the first and last day of that month.

Major Federal Holidays are not excluded from this metric

FSM #4 – Health & safety issues abated immediately Minimum Satisfactory Rating = 95% of Health & Safety WONs completed within one calendar day of assignment

Total # of Health & Safety WONs Completed within one calendar day of assignment
Total # of Health & Safety WONs submitted to the FSM during the Reporting Period
>= 97%Exceeding
95 – 96.99%Satisfactory
< 95%Not Satisfactory

Notes If the Health & Safety WON is created by the AM, # of Days is calculated as WON Completion Date – WON Submission Date.

If the Health & Safety WON is created by the FSM, # of Days is calculated as WON Completion Date – WON Creation Date Major Federal Holidays are excluded from the # of Days Completion Date is the Completion Status Date on the WON

FSM #5 – Qualitative The GTR will enter a score based upon their review of the monthly monitoring plan, QC report, and other surveillance activities and methods.

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