PWS Draft.pdf

PERFORMANCE WORK STATEMENT (PWS)

Defense Finance and Accounting Service (DFAS) DFAS Cleveland Audio Visual Support Services

1. GENERAL:

This requirement is established to provide Audio/Visual (AV) rental equipment and support services for DFAS Cleveland All Hands Meeting and other large events.

1.1. Description of Services/Introduction: The Contractor shall provide all necessary personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other non-personal services for comprehensive AV operational and technical support, as detailed in this Performance Work Statement (PWS). Responsibilities encompass ensuring seamless AV operations, user assistance, basic and advanced troubleshooting, routine and emergency maintenance, system checks, and updates. This includes providing and managing AV equipment for all events. The Contractor is also responsible for integrating AV components to maintain technological relevance and high-performance standards while ensuring equipment security in alignment with Department of Defense (DoD) guidelines.

1.2. Background: The mission of DFAS is to lead the DoD in finance and accounting by ensuring the delivery of efficient, exceptional quality pay and financial information. DFAS provides responsive, professional finance and accounting services for the people who defend America.

The DFAS Cleveland site is located at the Anthony J. Celebrezze Federal Building. Due to space limitations at the Anthony J. Celebrezze Federal Building, DFAS Cleveland requires the use of an off-site venue to accommodate a meeting space for DFAS Cleveland All Hands Meetings and other large events. The off-site venue for these events is the Cleveland Public Auditorium. The Cleveland Public Auditorium does not provide AV services for reserved events. As a result, DFAS has a requirement for AV support services for presenters, interpreters, and guests both onsite and virtual via Microsoft Teams.

All events will be held at the Cleveland Public Auditorium in the Cleveland Music Hall, which seats 2,800 guests. The Contractor shall have knowledge and previous experience providing AV services at the Cleveland Public Auditorium.

Historically, DFAS Cleveland has held four events per year. Most events are anticipated to last up to four hours with the potential of some full day and multi-day evens. All events will occur between the hours of 8:00 a.m. and 4:00 p.m. The Contractor is required to meet DFAS personnel at the venue prior to the event for set-up, walkthroughs, and AV checks. This meeting is dependent on the venue schedule and may occur a day prior to the event or the day of the event. Scheduling shall occur on a reasonable timeline mutually agreed to by the Contractor, DFAS and the venue. The number of events and duration of events is estimated. The Government reserves the right to increase or decrease the number of events and duration of events, cancel events, or change the start/end time of events based upon mission requirements.

1.3. Objectives: The primary objective of this requirement is to procure AV as a service including operational and technical support services vital for delivering a successful event. The Contractor shall ensure the seamless operation of AV equipment, provide timely assistance to users, and conduct both basic and advanced troubleshooting to swiftly address operational issues. All contractor supplied materials, equipment, and labor shall be operational, functional, tested, ready, and in standby mode prior to event commencement. All supplied equipment, materials and labor/workmanship shall meet or exceed all applicable Local, State and Federal requirements including ANSI, ASTM, NEC, OSHA, UL, and UBC standards.

1.4. Scope: The Contractor shall provide AV rental equipment as well as comprehensive AV operational and technical support services vital for delivering a successful event.

Minimum Equipment Requirements:

• One main screen.

• Ability to connect a Government laptop to present content including but not limited to

PowerPoint, Word, Excel, Videos, images, etc. on the screen and through DFAS collaboration tools to include Microsoft Teams.

• Sufficient internet connection to support virtual meeting

• Two wearable microphones for on stage presenters.

• Four portable microphones for audience participation.

• One camera focused on the presenter for online viewing through Microsoft Teams.

• One camera focused on the interpreter for online viewing through Microsoft Teams.

• Sound generating equipment to project at a decibel level enabling sound to all surrounding seating areas with good clarity, depth, and volume.

1.4.1. The Contractor shall also provide technical capabilities beyond mere operational troubleshooting. This is to include maintenance, configuration, connection, and if necessary, repair of Contractor provided AV equipment. The Contractor is expected to self-manage these technical aspects, ensuring all Contractor provided AV equipment is maintained at the highest standards and seamlessly integrated. Proactive and efficient management of these tasks is crucial to maintain the functionality and integrity of the Contractor provided AV equipment, ensuring continuous operational excellence at all events.

1.4.2. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other services necessary to perform the services as outlined in this PWS except for those items specified as Government- furnished items and services.

1.4.3. The Contractor shall operate and provide technical support for all Contractor provided AV equipment. The Contractor’s responsibilities include providing AV operational and technical support services.

1.5. Period of Performance: The period of performance is anticipated be for a one-year base period, four one-year option periods, and FAR 52.217-8 Option to Extend Services.

1.6. General Information:

1.6.1. Quality Assurance (QA): The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). It is designed to provide an effective surveillance method by monitoring Contractor performance for each listed performance objective in the Performance Requirements Summary (PRS). The Contractor will be given the opportunity to correct or address any adverse findings resulting from the Government’s surveillance. Failure to correct any adverse findings or failure to deliver all services described in this contract may result in non- acceptance of the services by the Government.

1.6.2. Recognized Holidays: Services are not required on Federal Holidays. The Contractor shall not bill the Government for service when the Government is closed due to Federal holidays. For a full list of Federal Holidays, visit https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/#url=Overview.

1.6.3. Hours of Operation: DFAS Cleveland normal operating hours are from 0600 to 1800, Monday through Friday, excluding Federal holidays. Business hours for this requirement are defined as 0700 to 1600, Monday through Friday, excluding Federal holidays. Contractor access to the venue will be provided during business hours; however, these hours are subject to change based upon mission and operational requirements. Work and access outside normal operating and business hours, shall be coordinated and preapproved with the Government.

1.6.3.1. In accordance with the PWS, the Contractor shall ensure all events are supported.

The Contractor shall manage personnel absences and shall provide substitute personnel who are qualified to support services in accordance with the PWS. If the assigned Contractor personnel cancel an assignment, the Contractor shall provide substitute personnel and notify the COR or Event Designee within 24 hours of the change. If the change happens within 24 hours of the event, notification shall occur immediately.

1.6.3.2. Contractor personnel must arrive at the time mutually agreed to by the Contractor and DFAS. The Contracting Officer Representative (COR) or Event Designee is responsible for ensuring that Contractor personnel are signed-in upon arrival, escorted to the area where the service is needed, and escorted to the check-out location upon departure, as necessary.

1.6.3.3. The Contractor shall not report to an assignment if the federal government is closed due to inclement weather, emergency or in the event of an unscheduled closure. No cancellation fee or charges shall be assessed. The Contractor shall not bill the government for service when the government is closed due to inclement weather or emergency. Delay and closure information will be announced on local radio and TV stations. In addition, the Contractor may call the DFAS Cleveland number for Center wide information at (216)

902.6185. The COR or an approved DFAS designee will notify the Contractor POC via telephone, SMS text message, and/or email in the event of closure.

1.6.3.4. In the event of inclement weather or an emergency that does not result in closure, the Contractor is responsible for contacting the COR or Event Designee to determine if the assignment is still scheduled. If services have been cancelled with less than 24 clock hours’ notice, the Contractor may assess the cancellation fee established in 1.6.3.6. If services are still required and the Contractor is not able to provide the service, the Contractor shall not bill the Government for service when service is not provided.

1.6.3.5. The Contractor(s) shall keep all assignments. Canceled assignments are not tolerated except for true emergencies. If the Contractor personnel fail to appear at the event location within fifteen (15) minutes of the scheduled assignment start time, the assignment https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/#url=Overview https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/#url=Overview may be cancelled. The Government shall not incur any charges associated with such cancellations.

1.6.3.6. The Government may cancel the services no less than 24 clock hours in advance with no penalty or charges assessed. If the Contractor is notified of a cancellation less than 24 clock hours prior to the scheduled assignment, the Contractor may invoice for a two (2) hour minimum. In lieu of assessing a cancellation fee, the COR and the Contractor may mutually agree to reassign Contractor personnel to another service request covered by this PWS without incurring cancellation charges at the established rate. No special rates shall be used for requests accepted as described in this paragraph.

1.6.3.7. The COR or Event Designee will provide the Contractor with the below information for each scheduled event. The Contractor shall ensure Contractor personnel are provided with complete and accurate information prior to arrival at the venue.

• Type of AV services required.

• Start/End Date and Time and identified lunch break if applicable.

• On-site point of contact information.

• Number of anticipated attendees.

• Description of the event.

• If available, copies of speeches, documents, program specific acronym lists, training materials that will be used during the event in advance of the event. However, there will be occasions when it is not possible for the Government to provide these materials in advance.

1.6.4. Place of Performance: The work to be performed under this PWS will be performed at the Cleveland Public Auditorium in the Cleveland Music Hall. The Cleveland Public Auditorium is located at 500 Lakeside Avenue East, Cleveland, OH 44114.

1.6.5. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The Contracting Officer (CO), COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Government will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.6. Contracting Officer Representative (COR): The COR is designated as the point of final inspection and acceptance by the Government of all items and services required by the contract.

A COR will be appointed by the contracting officer to provide technical direction and administration of the contract. The appointment shall be in writing and shall state the scope of authority and limitations. The COR has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. The COR is not authorized to change any terms or conditions of the contract. Upon contract award, a letter of designation will be issued to the COR and shared with the Contractor.

1.6.7. Key Personnel:

1.6.7.1. AV Support: Contractor personnel assigned to perform AV Support Services in accordance with this PWS shall possess a minimum of two years’ practical experience in support roles, demonstrating proficiency in managing and troubleshooting AV equipment.

This includes hands-on experience with AV systems, such as cameras, audio and video teleconferencing systems, and sound. Personnel should be adept at setting up and configuring equipment for various event types, ensuring operational readiness, and providing immediate on-site troubleshooting to address any technical issues that may arise during events. Their experience should encompass a broad spectrum of AV technologies to ensure comprehensive support, and they should possess strong communication skills to effectively interact with faculty, guest speakers, and other stakeholders, facilitating a smooth operation of AV equipment during all scheduled activities. The name(s) of AV Support personnel supporting each event shall be provided to the COR within 30 calendar days of the event. If the event is scheduled after the 30 day window, the names(s) of the AV Support personnel shall be provided as soon as possible or on a timeline mutually agreed to by the Contractor and the COR. If the assigned AV Support personnel cancel an assignment, the Contractor shall provide substitute personnel and notify the COR within 24 hours of the change. If the change happens within 24 hours of the event, notification shall occur immediately.

1.6.7.2. Program Manager: The Contractor shall designate a point of contact (POC) or Program Manager (PM). The POC/PM shall act as the primary contact between the Government and the Contractor. The POC/PM shall possess the basic knowledge and skills required for quality control, including but not limited to planning, controlling, and managing the schedule and accomplishment of the services required for the successful completion of the work. The POC/PM shall have the authority to plan and manage the project and ensure work is scheduled to obtain maximum use of resources and prevent inefficient or wasteful methods of performance. The POC/PM shall ensure that accurate and timely reports are provided; assist in resolving problems; manage contractor personnel; and monitor performance to ensure complete satisfaction. The name of the POC/PM shall be provided to the COR within five business days of contract award. Any changes in the POC/PM shall be coordinated with the COR immediately upon the change.

1.6.8. Identification of Contractor Personnel: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. All Contractor personnel shall wear Contractor identified badges while in the event venue. The Contractor shall ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. When Contractor personnel send e-mail messages as a part of contract performance (or otherwise relating to contract matters), each sender shall include his/her name (both first and last names) and identify themselves clearly as a Contractor or Contractor personnel.

1.6.9. Contractor Travel: Travel reimbursement is not authorized for this requirement.

1.6.10. Data Rights: The Contractor agrees to assume responsibility for protecting the confidentiality of Government records, which is not considered public information. Each Contractor or employee of the Contractor to who information may be made available or disclosed shall be notified in writing by the Contractor that such information may be disclosed only for purposes and to the extent authorized herein. The Contractor shall not release any information related to this contract to the public, media or other unauthorized persons or organizations unless the Government has conducted the appropriate security review and granted written approval (e.g., posting information to a public website).

1.6.11. The Contractor shall take all reasonable actions necessary to protect the Contractor's supplies, materials, and equipment and the personal property of the Contractor personnel from loss, damage or theft. The Government will not be liable for the loss, damage theft of Contractor's supplies or its employees' property when such loss, damage or theft is caused by Contractor's failure to provide adequate internal security.

1.6.12. The Contractor and all Contractor personnel shall comply with all present and future laws and ordinances of the City, Federal, State and other local governmental bodies, all regulations promulgated thereunder, including the Rules, and directives of Public Auditorium management applicable to or affecting directly or indirectly the operations and activities on or in connection with the Premises, and abide by decisions of the Commissioner of the Public Auditorium relating to interpretation and enforcement of the Rules.

2. GOVERNMENT FURNISHED ITEMS AND SERVICES:

2.1. Facilities: The Government will secure the venue for each event and provide Contractor personnel access to the venue.

2.2. Utilities: All utilities in the venue are authorized for the Contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices.

The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the faucets, turning off lights, and powering off equipment at the end of the workday.

3. SPECIFIC TASKS:

3.0. Non-Personal Services Statement: Contractor employees performing services under this order shall be controlled, directed, and supervised at all times by management personnel of the Contractor.

Contractor management shall ensure that employees properly comply with the performance work standards outlined in the PWS. Contractor employees shall perform their duties independent of, and without the supervision of, any Government official. The tasks, duties, and responsibilities set forth in the contract may not be interpreted or implemented in any manner that results in any Contractor employee creating or modifying Federal policy, obligating the appropriated funds of the United States Government, overseeing the work of Federal employees, or providing direct personal services to any Federal employee. The Government will control access to the facility and will perform the inspection and acceptance of the completed work.

3.1. AV Operational Support Services.

3.1.1. The Contractor shall provide AV rental equipment as well as comprehensive AV operational and technical support services vital for delivering a successful event. The Contractor shall provide support to ensure seamless functionality of AV equipment during all events. This encompasses analyzing the room layout to accommodate the best setup and configuration of AV equipment to facilitate all events and activities, ensuring a professional and functional setup. The Contractor will provide immediate assistance to users during events, address operational issues as they arise, and perform troubleshooting to resolve issues promptly. All these efforts contribute to maintaining a 100% operational readiness rate of AV resources, with the expectation that all spaces are adequately prepared and AV equipment is tested and fully functional prior to the start of each event.

3.1.2. The Contractor shall operate AV equipment during live events as necessary. This operational support ensures that all necessary AV components are functioning correctly and are adjusted in real-time to meet the specific requirements of each event.

3.1.3. The Contractor may be required to coordinate with the DFAS IT support team to ensure that AV system requirements and network configurations are in alignment. The Contractor shall participate in IT planning meetings as necessary to provide expertise on the AV aspects of the event.

3.1.4. The Contractor is responsible for creating and maintaining their own operational documentation. This documentation should detail standard operating procedures, troubleshooting steps, and user guides to facilitate efficient operation and troubleshooting of AV equipment. The Contractor shall maintain accurate and comprehensive documentation for their AV equipment, including technical schematics and configuration guides.

3.1.5. Technical drawings and schematics may be available from the venue. If available, the Contractor is responsible for referencing these documents as needed to support operational activities.

3.1.6. The Contractor is responsible for ensuring a state of operational readiness for all AV equipment. This includes proactive monitoring of equipment status and immediate response to operational issues.

3.1.7. In case of emergencies or issues requiring immediate attention, the Contractor shall notify the COR or Event Designee promptly.

3.1.8. A Government representative must be present at all times while the Contractor is providing services.

3.1.9. The Contractor shall work collaboratively with Government representatives. This includes but is not limited to assessing needs, making recommendations, and troubleshooting.

3.1.10. The Contractor shall have the capability to provide technical guidance and direction to Government personnel during the operation of equipment, ensuring a cohesive and synchronized effort for the successful execution of events.

3.1.11. The Contractor is responsible for monitoring and adjusting audio levels to ensure a clear and professional audio output. This includes proactive audio checks and real-time adjustments as necessary to maintain optimal audio quality throughout the event.

3.1.12. The Contractor shall conduct a thorough review and perform quality control on all AV equipment prior to the start of the event. Any required corrections or adjustments shall be communicated to the COR or Event Designee promptly to prevent delays.

3.2. Scheduling and Coordination of Services.

3.2.1 The Contractor POC/PM shall actively participate in the scheduling process, to ensure the efficient and effective allocation of resources.

3.2.2. The Contractor POC/PM shall actively participate in planning meetings, collaborating with Government representatives and other stakeholders to stay informed about upcoming events. This engagement will enable the Contractor to proactively plan and allocate resources, ensuring optimal support and alignment with the Government's needs and expectations for each event.

3.2.3. The Contractor POC/PM shall maintain a comprehensive understanding of the event calendar and facility availability, ensuring that all scheduled activities are accurately staffed.

In instances of competing schedules or potential conflicts, the Contractor is responsible for promptly bringing these issues to the attention of the COR for deconfliction and resolution.

This proactive approach aims to minimize disruptions, optimize the use of facilities, and contribute to the smooth operation of all events.

3.3. Deliverables.

3.3.1. Status Report: The Contractor shall submit a status report to the COR within 30 calendar days of the event. If the event is scheduled after the 30 day window, the status report shall be provided as soon as possible or on a timeline mutually agreed to by the Contractor and the COR. The report shall provide a summary of the Contractor’s timeline of the upcoming event, personnel assignments, and a list of the AV rental equipment to be used for the event.

3.3.2. Feedback Report: Recipients of AV services may provide feedback on the quality of the services. If feedback is received, the COR will provide the Contractor with a Government Feedback Report. For any adverse feedback, the Contractor shall respond to the Feedback Report within seven business days of receipt. Likewise, upon completion of the event, the Contractor may provide the COR with a Contractor Feedback Report, containing any adversity out of the Contractor’s control. The COR shall respond to the Contractor Feedback Report within seven business days of receipt. The purpose of the Feedback Report is to allow the Government and the Contractor to collaborate and resolve any adversity prior to the next scheduled event.

3.3.3. Invoice Submission: The Contractor shall submit invoices for payment no later than ten business days following the event. Invoices shall contain a description of the event and the date completed. The Contractor shall not invoice for an event until the event is completed.

3.4. Personnel Qualifications.

3.4.1. General Qualifications. The Contractor shall provide technically qualified personnel to perform the work specified in this PWS. The Contractor shall maintain the personnel, organization, and administrative control necessary to ensure that the work delivered meets the contract specifications and requirements. The work history of each Contractor employee must contain experience directly related to the task and functions he/she is intended to perform under this contract. The Government reserves the right, during the life of the resulting contract, to request work histories on any Contractor employee for the purposes of verifying compliance with the above requirements; additionally, the Government reserves the right to review resumes of Contractor personnel proposed to be assigned. Personnel assigned to, or utilized by, the Contractor in performance of work shall be fully capable of performing the requirements contained in the PWS in an efficient, reliable, and professional manner.

4. SECURITY:

4.1. General Requirements:

Contractor personnel must meet the following conditions of employment.

• 18 years or older.

• U.S Citizen or National (Verification documents required if foreign born).

• Social Security Number.

• Selective Service Registration (males born after 12-31-1959). A Status Information Letter is required for any male born after 12-31-1959 that is not registered with Selective Service.

• Reside in the United States.

• The unescorted position is a non-sensitive position which requires a favorable fitness review and background investigation as a condition of employment. Failure to maintain security eligibility may result in termination.

4.2. Personnel Security Investigation (PSI) Requirements: Non-Sensitive (NS) Positions (Unescorted Access). Contractor personnel will require a favorably adjudicated Tier 1, or equivalent Non-Sensitive (NS) level or higher investigation. No access to classified information, CUI, to include Personally Identifiable Information (PII), or system access required.

4.3. Personnel Security Investigation (PSI) Requirements: Uncleared (Escorted Contractors).

For contractor personnel providing virtual or remote only instruction with no recurring onsite requirements, not requiring direct access to DFAS systems/networks, Classified Information, CUI, to include PII, escorted continuously by DFAS personnel when onsite, and who do not currently possess a current U.S. Government background investigation of Tier 1 (formerly IT-III) or equivalent and higher:

The following items must be submitted for Contractor personnel who are escorted:

• DFAS Form 9035, Contractor Request for Investigation (CRI);

• OF306, Declaration for Federal Employment

• A request from the Contracting Officer Representative (COR), in writing, for “Escorted

Access Only”

• A set of fingerprints

*New fingerprints are not required if any of the following apply:

• The person has been fingerprinted for the DCSA within the past 30 days.

• The person is currently undergoing a background investigation, or reinvestigation, by DCSA or any other Federal agency.

• The person has a background investigation currently being adjudicated by the DCSA AVS or another AVS.

• The person has been favorably adjudicated within the past 30 days by the DCSA AVS or a

AVS from any other Federal agency: or

• The person is coming directly from another DoD agency, with no break in service. This includes any of the military branches as well as the U.S. Coast Guard; however, service members in an inactive reserve status are not included.

• The DFAS Personnel Security Office otherwise determines that no new fingerprints are required.

4.4. Personnel Security Investigation Waivers:

For those Contractor personnel who do not already have the required background investigation and adjudication, an NS position may be occupied with a pre-investigative waiver from DFAS Personnel Security provided no issues of a security concern are identified by DFAS Personnel Security after a review of all information submitted by Contractor personnel. Those Contractor personnel who do not qualify for a pre-investigative waiver may not occupy a NS Contractor position with DFAS until the background investigation is completed and favorably adjudicated by the Defense Counterintelligence and Security Agency Adjudication and Vetting Services (DCSA AVS). It is important to note that while there is no set schedule for background investigations, as each one is different, this process can be lengthy and take several months to more than one year in some cases.

Should a Contractor company not wish to wait for the entire process to be completed, they may withdraw the Contractor applicant from further consideration by notifying DFAS Personnel Security within sixty (60) days from the date DFAS Personnel Security determines the applicant to be ineligible for a waiver. The Contractor company may then submit another Contractor candidate for a background investigation.

4.5. Personnel Security Forms Required:

IAW standard DFAS Personnel Security policy, ALL incoming Contractors must submit a new set of fingerprints (taken within the last 30 days)*. A Declaration for Federal Employment (OF-306) should then be submitted to the Contracting Officer Representative (COR), who will submit this form along with a Contractor Request for Investigation (CRI) (DFAS Form 9035) to DFAS Personnel Security as soon as possible, but not less than fifteen (15) calendar days prior to the intended start date. DFAS Personnel Security will review all submitted documentation to validate whether Contractor personnel meet personnel security requirements to perform work on the contract or if a new background investigation is required.

4.6. Incident Reporting Requirements:

In all cases, whenever a DFAS Contractor displays conduct, or is involved in any incident, which is in violation of any of the thirteen National Security Adjudicative Guidelines*, the Contractor must immediately report the incident to the Contractor company Security Office/Facility Security Officer, the DFAS Manager of the area to which they are assigned, the COR, and the DFAS Personnel Security Office. Reporting to DFAS Personnel Security may be made by phone to (317) 212-7888, by email to dfas.indianapolis-in.zh.mbx.dfas-inhrsecurity@mail.mil, or, in the case of personnel physically located at DFAS Indianapolis Center, in person to the DFAS Personnel Security Office located on the third floor center hallway at Column 320T.

All incidents will be investigated by DFAS Personnel Security and, depending on the date of the subject’s most recent investigation, may need to have an updated background investigation initiated.

Those that do not require a new investigation will have all relevant information regarding the incident forwarded to the DCSA AVS for review and re-adjudication.

*The thirteen National Security Adjudicative Guidelines are:

1. GUIDELINE A: Allegiance to the United States

2. GUIDELINE B: Foreign Influence

3. GUIDELINE C: Foreign Preference

4. GUIDELINE D: Sexual Behavior

5. GUIDELINE E: Personal Conduct

6. GUIDELINE F: Financial Considerations

7. GUIDELINE G: Alcohol Consumption

8. GUIDELINE H: Drug Involvement and Substance Misuse

9. GUIDELINE I: Psychological Conditions

10. GUIDELINE J: Criminal Conduct

11. GUIDELINE K: Handling Protected Information

12. GUIDELINE L: Outside Activities

13. GUIDELINE M: Use of Information Technology

Some Examples of Incidents That Require Reporting to DFAS Personnel Security:

a. An arrest for any criminal offense, not including minor traffic violations, by any law enforcement agency. This DOES include the traffic offenses of Driving Under the Influence of Alcohol or Drugs, and Reckless Driving.

b. Violation of any court order.

c. Civil judgements.

d. Delinquencies on any debt for 180 days or longer.

e. Federal, State or Local tax issues or delinquencies.

f. Delinquencies on any Federal debt (including Federal Student Loans and Federally backed home mortgage loans).

g. Child Support delinquencies.

h. Filing for Chapter 7 or Chapter 13 bankruptcy in any Federal Bankruptcy Court.

i. Foreign Travel.

j. Marriage or Cohabitation with a Foreign National (person from a foreign country).

k. Having a close personal friendship with a Foreign National with regularly occurring contact.

l. Ownership of property or financial accounts in a foreign country; and

m. Being approached by a person know to be, or suspected to be, working as an agent of a foreign government or terrorist organization, or any other person, who seeks any information about DFAS, the Department of Defense, or the U.S. Government, especially if the person offers money or something of value to the Contractor employee.

It should be noted that person’s delinquent on Federal debt of any kind may not obtain or maintain favorable personnel security adjudication or be considered for a Contractor position with DFAS unless they can provide documentary proof that a payment plan has been established with the government agency to whom the debt is owed, and that regularly recurring payments are being made. Contractor personnel who cannot obtain and maintain a favorable personnel security adjudication may not have access to the government data, facility, and equipment required under the contract.

NOTE: This list does not cover every potential incident or offense; any incident in which a Contractor is involved, and a question exists as to whether it should be reported, should report the incident to DFAS Personnel Security, who will then determine if further action is warranted. Failure to report an incident is, in and of itself, an incident involving personal conduct, and may, in some cases, be more serious than the original incident.

4.7. Foreign Travel by DFAS Contractor Personnel:

Official and Unofficial (Personal) Travel: Official U.S. Government Business: persons employed as Contractor employees with DFAS, to include those with Noncritical Sensitive (formerly IT-II) access, Critical Sensitive (formerly IT-I) access, access to critical program information (related to Research, Development, Test, and Evaluation), sensitive compartmented information, and/or special access program information, in accordance with DoD Directive 5240.06, are required to complete a DFAS Form 9133, Notification of Foreign Travel, not less than 30 calendar days prior to the scheduled travel.

One copy shall be sent the DFAS Personnel Security group box at dfas.indianapolis-in.zh.mbx.dfas-inhrsecurity@mail.mil and one copy shall be turned into the Site Force Protection Office of the DFAS site where they are stationed. Site Force Protection POC information:

https://dfasportal.dfas.mil/ddss/force_protection/Pages/SiteSpecificForceProtectionSecurityServices.

aspx

Upon receipt of the completed Form 9133, the Site Force Protection Office will contact the Contractor employee to validate training, complete the country/theater clearance package, as required, and schedule a Foreign Travel briefing. Immediately prior to travel, Contractor employees will check with the State Department at https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html.html for any travel advisories for the country or region being traveled to and take the appropriate steps to ensure their safety for any location covered by a travel advisory or warning.

4.8. Security Requirements:

Contractor personnel shall follow all host security requirements in accordance with Part 117 of Title 32, Code of Federal Regulations; paragraph 117.16. The Contractor shall immediately report any occurrences of violation of stated regulations to the Contracting Officer (CO), COR, and the DFAS Personnel Security Office.

4.9 Security Education and Training:

Contractor personnel shall follow all host training requirements. Contractor personnel who require unescorted access into DFAS facilities shall receive applicable security training through the site Force Protection Office. To identify Site Force Protection Officers at each DFAS location consult the Agency Force Protection Portal Page:

https://dfasportal.dfas.mil/ddss/force_protection/Pages/SiteSpecificForceProtectionSecurityServices.

aspx

4.10 Installation Entry and Common Access Card (CAC) Requirements:

The Contractor shall comply with established security procedures for entering government installations and facilities. Contractor employees shall be required to obtain and wear identification (ID) badges that will permit access into the facility.

If applicable, Contractors shall work with the assigned DFAS COR/Mission Partner Account Sponsor (MPAS) to obtain a CAC using Mission Partner Identity Credential Account Management (MP ICAM). Under no circumstances will a CAC be issued to any person unless that person has been cleared by the DFAS Personnel Security Office to work on the contract.

All CACs and badges issued to Contractor personnel are Government property and must be returned to the assigned DFAS COR/MPAS upon departure from the program or at the conclusion of the contract, whichever comes first. CACs can also be mailed in or turned into RAPIDS locations.

Contractors whose CAC is lost or stolen must report the loss as soon as possible to the assigned DFAS COR/MPAS and present documentation that the CAC is missing and describing the circumstances under which the loss occurred. The assigned DFAS COR/MPAS will follow agency CAC procedures to issue a new CAC.

Contractors’ must not share their CACs and passwords with any other staff members. The assigned DFAS COR/MPAS will report any violation or suspected violation to the Contracting Officer and DFAS MP ICAM Account Security Manager (MPASM). Any violators will be temporarily or permanently removed from the project. If a Contractor has a CAC issued from another agency, that CAC must be revoked and returned before issuance of a new CAC.

5. PERFORMANCE REQUIREMENTS SUMMARY (PRS):

5.1. This summary identifies critical success factors for the contract. It identifies both the performance outcomes for those factors and the acceptable quality level required for each performance objective. The Government reserves the right to survey all services called for in the contract to determine whether or not the performance objectives and https://dfasportal.dfas.mil/ddss/force_protection/Pages/SiteSpecificForceProtectionSecurityServices goals were met.

5.2. The absence of any contract requirement from the PRS table shall not detract from its enforceability nor limit the rights or remedies of the Government.

5.3. The PRS will be used by the Government as the baseline to develop a QASP and will identify the surveillance methods the Government will use to evaluate the Contractor’s performance. Surveillance methods may include Direct Observation, Random Sampling, 100 Percent Inspection, Periodic Surveillance, Customer/Attendee Feedback, or any combination of the methods.

5.4. Performance Evaluations. The Government will perform quality assurance inspections to measure overall performance and determine contract payment.

Government inspections will be made according to the appropriate surveillance method(s), to compare Contractor's performance to contract requirements and standards.

5.5. Measuring Performance. The Government will use the PRS in this contract as the primary tool to measure contract performance. When a PRS service is defective, the Government will issue the Contractor a Contract Discrepancy Report (CDR). The Contractor shall reply in writing by the suspense date explaining why performance was unacceptable and how recurrence of the problem will be prevented in the future. The Contracting Officer will evaluate the Contractor's explanation and determine if other remedies should be implemented.

5.6. Payment Deductions. When the Contractor fails to meet contract requirements of those services listed on the PRS, performance will be deemed defective. The Contractor may be subject to a deduction in contract price.

5.7. Performance Requirements Summary Table.

PWS Task Required Task Performance Outcome Acceptable Quality Level

Method of Surveillance

1.6.3.1 Ensure all

scheduled events are manned and prepared for support.

The Contractor shall ensure all events are supported. The Contractor shall manage personnel absences and shall provide substitute personnel who are qualified to support services in accordance with the PWS.

Scheduled events are manned and prepared for support 100% of the time

100% Inspection.

Method of Surveillance

1.6.7 Key Personnel. The Contractor shall

provide AV Support personnel and a Contractor POC/PM as identified in the PWS.

The name(s) of AV Support personnel supporting each event shall be provided to the COR within 30 calendar days of the event. The name of the POC/PM shall be provided to the COR with five business days of contract award.

100% Inspection.

3.1 AV

Operational Support Services.

The Contractor shall provide AV rental equipment as well as comprehensive AV operational and technical support services vital for delivering a successful event.

100% operation of all AV equipment, resources, and personnel identified in the PWS.

Direct Observation, Random Sampling and Customer Feedback.

3.2 Scheduling and

Coordination of Services.

The Contractor POC/PM shall actively participate in the scheduling process, attend planning meetings, and collaborate with Government representatives and other stakeholders to stay informed about upcoming events.

No more than one missed meeting per event.

100% Inspection.

3.3.1 Status Report. The Contractor

shall submit a status report to the COR prior to the event. The report shall provide a summary of the Contractor’s timeline of the upcoming event, personnel assignments, and a list of the AV rental equipment to

The Contractor shall submit a status report to the COR within 30 calendar days of the event.

100% Inspection.

Method of Surveillance be used for the event.

3.3.2 Feedback

Report.

The purpose of the Feedback Report is to allow the Government and the Contractor to collaborate and resolve any adversity prior to the next scheduled event.

For any adverse feedback, the Contractor shall respond to the Feedback Report within seven business days of receipt.

100% Inspection.

3.3.3 Invoice

Submission.

Invoices shall contain a description of the event and the date completed.

The Contractor shall submit invoices for payment no later than ten business days following the event.

100% Inspection.

3.4 Personnel

Qualifications.

The Contractor shall provide technically qualified personnel to perform the work specified in this PWS.

No more than one occurrences per event of Contractor personnel failing to complete a required task.

Direct Observation, Random Sampling, and Customer Feedback.